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Department Manager Salary in Boise, ID

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Manager

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Process Manager

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Section Manager

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Software Manager

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Contracts Manager
Stride, Inc., Boise
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Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. 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Manager, Subscriber & Audience Experience
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About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: Primarily focused on Broadway, the Manager of Subscriber and Audience Experiences will be responsible for prioritizing the customer experience primarily for Broadway subscribers and group sales with a focus on client retention and acquisition. 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Today the Center is recognized as a major destination for arts and culture, annually hosting hundreds of live entertainment and arts education offerings that serve to enrich the lives of patrons of all ages. As a Boise State affiliate, the Center's budget is supported by ticket sales, facility rentals, donations and the generous support of the Morrison Center Endowment Foundation, Inc. The Center does not receive support from state appropriations. The latest economic impact study for the Morrison Center shows the generation of $27.9M in value to the local and state economy. For more information on our programs and history, please visit us at: www.MorrisonCenter.com Level Scope: Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision-making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training. Essential Functions: 50% of Time the Position must: Patron Engagement & Retention Provides exceptional customer service to current Broadway in Boise subscribers including assisting with season ticket renewals, seat upgrades, and exchanges. Main point of contact for all BIB subscribers. Cultivates relationships with new and existing subscribers throughout the Broadway season while maintaining an account list of ticket holders to ensure high customer satisfaction and retention rates. Monitor and manage the progress of sales and service toward established goals and objectives. Constantly work to improve accuracy, effectiveness, and efficiency in communicating with patrons. Collaborate with ticketing and marketing staff regarding pricing changes and subscriber messaging timelines. Achieve and exceed annual BIB subscriber retention goals. Attend subscriber and donor events. Work closely with the Marketing and Venue Services team, and plan onboarding communication and events for new subscribers to ensure retention. Create touchpoints and opportunities for relationship-building year-round through special events such as pre-show talks, talkback sessions, artist meet & greets, or other special online subscriber-only content. Research and report on audience preferences and trends through data analysis. Create strategies for single ticket/group buyers to become Subscribers and multi-year subscribers to continue their loyalty. 40% of the Time the Position must: Ticket Sales Coordinates and leads all outbound Broadway in Boise ticket sales efforts (season, partial, renewals, group, and individual) through a best-practice approach. Cultivates and converts single-ticket buyers, group purchasers, and prospects into subscribers. Cultivates current and past traditional groups and new prospects to generate sales. Manage current corporate groups and seek out new businesses and organizations to enhance the corporate group program. Works closely with the Director, Venue & Patron Services to create new revenue-generating ideas. Assist the Box Office with incoming sales calls. 10% of the Time the Position must: Perform other duties as assigned. Knowledge, Skills, Abilities: Answer and place phone calls with a smile to leave the customer feeling positive about their time with you. Able to do mail merge with patron lists and write welcoming, warm letters to subscribers. Become fluent in season ticket sales cycles, offers, and processes to better assist subscribers. Able to listen to customer needs, complaints, and suggestions and solve problems quickly and with a fun, can-do attitude. Proven track record in meeting and exceeding sales and subscriber retention goals. Able to learn data systems and evaluate data to make informed decisions and track trends. Knowledge of or ability to learn ticketing systems (Ticketmaster, TM1, Archtics). Minimum Qualifications: Bachelor's Degree or equivalent relevant professional experience. Preferred Qualifications: Two to three (2-3) years of ticket sales, or customer service experience. Event, Box Office, or related experience Experience using Ticketmaster computerized ticketing software a plus An appreciation of the fine and performing arts Salary and Benefits: $46,051.20-$53,539.20 based on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. 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Veolia North America, Boise
Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.Job DescriptionBENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Functions as a Department Manager and a subject matter expert for controls systems support required for the operations of a surface water treatment plants, wells, wastewater treatment plants and remote facilities in the potable water distribution and wastewater collection systems. Under the direction of the Director of Operations Technology, this position will be responsible for the maintenance, troubleshooting, design, installation, and upgrade to support reliable operations of all plant and remote-facilities control systems.Primary Duties/Responsibilities:Broad knowledge and skills in all aspects of controls engineering, industrial instrumentation and control devices is required.Responsible for ensuring the Utility SCADA standards are maintained and the control systems are in compliance with Veolia, Industry, State, and Federal cyber security rules, guidelines, policies, and best practices for the Idaho Water System.Proactively evaluate, enhance, and develop preventative maintenance activities for instrumentation and control devices in the systems.Responsible for management of data acquisition originated from SCADA, or similar data source to ensure data quality and availability for the operation / business needs.Responsible for the administration, operation, maintenance, repair, and reporting from the eOps system.Execute preventative maintenance and corrective maintenance activities.Key member of the Veolia Idaho Smart SCADA upgrade project team.Responsible for the operation and maintenance of the control systems hardware/software, communication networks, and historical database systems.Responsible for maintaining control system on-call/emergency coverage. Some night and weekend emergency work is required.Troubleshoot systems; perform root cause analysis, identify resolution options, implement best alternatives.Oversee vendors for work performed on control systems and related devices, such as: RTU modules, VFD's, Chemical pumps, Flowmeters, WQ instrumentation, etc.Support operations, engineering, and corporate departments in defining control system requirements balancing cost, efficiency, and security.Travel - Must respond to remote locations to troubleshoot, repair, and improve control systems as required to maintain continuity of service for customers and regulatory compliance.Maintain and repair the control system communications, including plant fiber optic, routers, switches, firewalls, cellular modems, and serial radios.Develop operational procedures, reports, etc. Supporting operations and to ensure regulatory compliance and the requirements of both internal and external clients.Coordinate with the Utility M&S control system group with regards to SCADA standards, significant system changes, problem-solving assistance. Keep proper and timely updates and communication.Coordinate with Veolia's Corporate IT group with regards to Industrial Control System cyber security, network maintenance, and computer system maintenance.Other duties as assigned.QualificationsEducation/Experience/Background:B.S. degree in Engineering or related technical field or 5+ years' experience (as described below).3 to 5 years of management experience required.Demonstrated team development and management experience.5+ years in control system technology.Experience in water or wastewater treatment plants and system facilities. Preferable but not required.The position requires that the skill sets be current.Knowledge/Skills/Abilities:Knowledge of widely used control system packages such as Rockwell, GE Proficy, GeoSCADA or similar required.Hands-on experience in PLC/HMI system programming required.Familiar with basic electric AC/DC circuits, control wirings, function block programing, and ladder logic controls programming.Network and remote communications including radio, cellular, and TCP/IP networking a plus.Excellent interpersonal and problem-solving skills coupled with a strong technical background.Exercise discretion and independent judgment.Familiarity with Google Tools.Required Certification/Licenses/Training:ISA Certified Control System Technician III (CCST III) certification from the instrumentation Society for Measurement and Control required within one year after the minimum time frame established by the Society.Valid driver's license required.Physical Requirements:Must be able to walk on uneven terrain; climb ladders, hills and stairs; enter confined spaces to where SCADA equipment is located, moderate lifting up to 25 pounds; sit, stand and walk for long periods at a time.Must be able to speak, see clearly and hear. Must be able to smell gasses.Must be able to read and write. Ability to learn new water industry technology and teach.Be available to support operations whenever needed (occasional nights and weekends).Additional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Senior Director, AP World Languages and Literature Assessment Manager (Spanish Fluent)
TheCollegeBoard, Boise
Senior Director, AP World Languages and Literature Assessment Manager (Spanish Fluent)College Board - AP & InstructionLocation: RemoteType: This is a full-time positionAbout the TeamThe AP Curriculum and Assessment Team at College Board (40+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. AP's Course Leads and Assessment Leads ensure that course curricula are aligned to higher education expectations and reflect the state of the art in the discipline, contribute to instructional resources and tools for teachers, and develop assessments that allow students in these courses to demonstrate their mastery of course content and skills. The English, World Languages, and Arts department, which includes English Literature, English Language, Spanish Language, Italian Language, French Language, German Language, Chinese Language, Japanese Language, Latin, Music Theory, Spanish Literature, and Art and Design (2-D, 3-D, Drawing) is currently made up of 15 people supporting 14 courses in the AP portfolio.About the OpportunityAs the Senior Director, AP World Languages and Literature Assessment Manager you will manage a small team of assessment specialists in AP Spanish Literature and AP Latin guiding their assessment work and deliverables, as well as managing their training and development in assessment best practices.The Senior Director, AP World Languages and Literature Assessment Manager serves as the primary point of contact in AP for all assessment content for AP Spanish Literature and AP Latin collaborating closely with the AP World Languages Department Head and Senior Director, AP English, World Languages, and Arts Assessment Manager. The Senior Director, AP World Languages and Literature Assessment Manager may provide assessment development support in other related subject areas. The Senior Director, AP World Languages and Literature Assessment Manager is responsible for all item development and management from authoring to administration; training and collaborating with subject-matter experts (SMEs), typically college professors and secondary school teachers. S/he/they trains SMEs on assessment development protocols, translates between academics and technical experts (psychometricians), and collaborates to develop formative assessment materials and resources to support AP Spanish Literature and AP Latin teachers worldwide.In this role, you will:Assessment Development and Scoring (33%)Be responsible for overseeing the development and management of all assessment content through iterative review stages with multiple internal and external stakeholders, including the AP Spanish Literature and AP Latin Assessment Leads, Course Leads, Assessment Production team, Test Development Committees, and the Chief ReadersBe responsible for overseeing the authoring/revising of assessment content and training educator constituents to author assessment content, including selection of appropriate stimulus material, and applying best assessment practicesfor AP Spanish Literature and AP Latin.Be responsible for overseeing the development of all assessment forms for AP Spanish Literature and AP Latin, ensuring the AP Exam development aligns with approved curricula and test specificationsBe responsible for overseeing multiple face-to-face, weekend meetings, and virtual meetings (during work week, evenings, or weekends) annually with each of the committees within the Senior Director's stewardship as well as other committee meetings in the world language discipline, as neededBe responsible for overseeing the successful scoring of student AP Exams at the annual scoring event in person and online-the AP Reading-and produce AP Reading publications materials for teacher and student usefor AP Spanish Literature and AP LatinAssessment Quality and Process (33%)Contribute to current research and best practices related to assessment; participate in regular discussions with other AP Curriculum & Assessment members on the current assessment standards and practices to build a set of common, shared beliefs about AP's assessment directions within the larger educational and assessment communityContribute to processes for efficient, high-quality assessment developmentRefine and improve question task models as well as exam design in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity, reliability, fairness, and quality, as well as reader reliability in accordance with established Program thresholdsServe as a recognized and trusted resource within the community by collaboration with the AP Course Leads in engagement with the community to drive teacher satisfaction with the AP Spanish Literature and AP LatinTeam Management and Deliverables (33%)Manage and guide the work of AP World Language and Literature assessment specialists in the English, World Languages, and Arts department to develop high-quality assessments aligned to AP exam specificationsTrain and support assessment specialists in assessment development practices, including quality, validity, and fairness in AP assessment development and design, an understanding of the item and test development lifecycle, and proficiency with tools of assessment development, including the item authoring/item bank platformCollaborate with assessment specialists across the Curriculum and Assessment team to ensure the implementation of standardized assessment proceduresCollaborate with Assessment production project managers to establish schedules for test item and test form development, and to monitor assessment deliverables for your teamMentor your team of assessment specialists in best practices in collaborating with and facilitating the work of test development committees and other external stakeholdersDevelop department processes, in partnership with the English, World Languages, Department Head, to ensure integration of assessment development within the departmentCollaborate with assessment leadership in Curriculum and Assessment to support the implementation and continuous improvement of assessment development practices, standardized processes, and standard operating proceduresAbout YouYou have:A Master's degree in Spanish Literature or a directly related discipline and knowledge of current trends in the discipline (required), although a doctorate in the discipline is strongly preferredNative to near-native Spanish fluency (required)Prior management experience, team lead experience, or project leadershipAt least 5 years in standardized assessment development (required)Experience with digital assessment (preferred)Teaching experience (preferred)Superior oral and written communications skillsExcellent organizational and planning skills, including the ability to effectively handle multiple tasks simultaneouslyMeticulous attention to detail, including the ability to closely proofreadExcellent skills in process and procedure implementation, including adhering to project plans and schedules, and maintaining project management documentation for trackingTechnical acumen and aptitude; proficiency with Microsoft Office and use of browser-based applications and toolsExcellent interpersonal and collaboration skills, including the ability to deal with staff at all levelsWillingness to give, accept, and address constructive feedback with positivityStrong customer service orientationWillingness to travel 6-8 times a year (domestic), with an additional 2 weeks in May/June for the Annual "AP Reading"Eligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filled While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, final interview and reference checks. This is an approximately 8 to 10-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $112,000 to $165,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1
Manager Clinical Operational Excellence
Cambia Health, Boise
Manager Clinical Operational ExcellenceRemote in ID, OR, WA, UTPrimary Job PurposeResponsible for providing oversight and leadership for Cambia's Clinical Operational Excellence program to improve member health, operational excellence, and affordability. This position will provide: direct consultation on complex, cross-functional projects, oversight to the Clinical Operational Excellence team, and mentorship to health services managers/directors. The leader will develop the Clinical Operational Excellence program to help identify, prioritize, design, implement, and facilitate change management clinical operational excellence initiatives. General Functions and OutcomesHandles all management level responsibilities for staff, including performance reviews, employee development, hiring, firing, coaching, counseling, and retention.Assigns and prioritizes work, sets goals, and coordinates daily activities of the team. Provides regular updates and communication to staff through 1:1 and team meetings.Manages and provides oversight and leadership in the planning and implementation of process improvement initiatives. Accountable for the team's performance and results of cross functional process improvement projects. Directs and organizes overall effort to create new cross-functional capabilities.Provides leadership in developing, and implementing new processes that improve core operation, employer experience, consumer experience and/or project delivery.Seeks out information from customers and third-party stakeholders; uses it to establish prioritized operational solutions that drive ongoing enhancementsAdvises leadership and business executives about the improvement initiative portfolio status and resource planning for delivering strategic business initiatives.Consults directly at the executive level across the organization and executes process improvement initiatives on their behalf.Leads efforts to systematically collect, synthesize and report operational performance information, designs, implements and manages metrics and indicators to track performance to goals and objectives. Creates influential metrics, dashboards, and presentations that use information to influence senior leadership on business trends and strategies. Identifies, mitigates and manages operational risks and issues.Manages financial targets and department budget, authorizes expenditures, monitors workforce allocation and resources, and oversees project plans. In conjunction with division leadership, establishes and communicates long-term goals for the department and adapts operational plans as changes occur.Minimum RequirementsProven leadership competencies in recognizing process deficiencies, analyzing developing, implementing and measuring effectiveness of existing business processes, including process redesign and optimization with the ability to develop sustainable, repeatable and quantifiable improvement. Drives tangible and measurable improvements of key processes through the leadership, training, and mentoring of a team of change agents.Demonstrated ability in leading multiple, complex organizational transformation projects. Demonstrated adaptive leadership skill, leading teams through ambiguity and change in order to deliver complex strategic initiatives.Ability to develop and lead a team including: hiring, goal setting, coaching and development (including employees who may be in multiple locations or work remotely).Demonstrated analytical, influential and problem-solving skills, ability to analyze data and complex business situations, learn quickly and synthesize corresponding solutions, options and action plans.Familiarity with health insurance industry trends, operations and technology.Strong communication and facilitation skills with all levels of the organization, including the ability to resolve complex issues and build consensus among groups of diverse stakeholders.Normally to be proficient in the competencies listed aboveManager Clinical Operational Excellence would have a Bachelor's degree in Business, Engineering, Finance, or related field and ten years of experience in Healthcare process improvement, performance improvement business consulting, or general management with experience leading, developing and managing process improvement initiatives or a similar position or equivalent combination of education and experience. MBA is preferable but not required.Required Licenses, Certifications, Registration, Etc.Lean/Six Sigma Black Belt, Business Process Management (BPM/CBPP), or equivalent is required. Certifications in one or more of the following preferred: Change Management or Project/Program Management (PMP/PGMP)FTEs Supervised2-5Work EnvironmentWork primarily remoteTravel may be required, either local or out of state.May be required to work outside normal working hours.#LI-RemoteThe expected hiring range for a Manager Clinical Operational Excellence is $129,500 - $175,500 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $122,000 - $198,500. Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.
Case Management Manager - DSNP
PacificSource, Boise
Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.Manage the daily operations, including oversight/supervision of the Care Management Team which may include the following: Health Services Representatives (HSR) Member Support Specialists (MSS) and Nurse Case Managers (NCM) and Behavioral Health Clinicians involved in care coordination and case management functions. Key participant in Health Services (HS) strategy, program development and implementation. Integrally involved in, and accountable for, the success of the PacificSource Care Management program development and performance internal measures as well as those established by regulatory entities.Essential Responsibilities:Work closely with the HS Director and other HS Managers to facilitate the development and implementation of new programs and processes to support ongoing success of department goals and initiatives, including but not limited to; ongoing activities related to physical and behavioral health integration and the development of a cohesive team approach to care management.Foster effective teamwork and performance. Manage change and encourage innovation. Build collaborative relationships, encourage involvement and initiative and develop goal orientation in others.Take a leadership role in initiation and implementation of departmental process/performance improvement activities Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Utilize visual boards and frequent huddles to monitor key performance indicators and identify improvement opportunities.Serve as back-up for the Director of Care Management and Utilization Management Manager, as needed.Work collaboratively with the UM Director and Manager Team to develop, implement, and oversee the utilization management process to include; coordination of prior authorization needs for members engaged with care management, as well as the inpatient concurrent review process to ensure medical appropriateness, care coordination needs, and discharge planning for PacificSource patients who have been hospitalized.Develop and oversee the care management process to ensure care coordination and case management needs of PacificSource's are being met and their outcomes are being improved.Ensures consistent workflow and a comprehensive database of patients enrolled in care management and care coordination programs that allows for tracking of case loads, case management program success or failure, and patient and population outcomes.Ensure nurse case managers are providing timely notification of large cases to finance, underwriting, stop loss and other company leaders, as necessary.Serve as key driver and participant to ensure PacificSource care management programs are coordinated with the case management and care coordination functions of our provider and community partners.Responsible for oversight, management, development, implementation, and communication of HS case management and care coordination programs that coordinate and augment community partner programs.Oversee and monitor processes to ensure the protection of personal health information.Facilitate the provision of exceptional customer service to members, providers, employers, agents, and other external and internal customers. Ensure that the delivery of services meet acceptable standards and company and customer expectations.Monitor, evaluate, and report performance relating to volumes, quality, outcomes, accuracy, customer service, and other performance objectives.Serve as a liaison with all PacificSource departments to coordinate optimal provision of service and information.Serve as a resource and participate in development of policies, procedures, and operations.Collaborate and coordinate Health Services department staff between regional offices. At regional offices, represent Health Services by serving on management teams and support marketing and development initiatives towards achievement of PacificSource Health Plans goals specific to the region.Attend continuing education opportunities relevant to case management and care coordination to ensure that PacificSource care management programs maintain current best practices and implement innovative models of care.Maintain frequent and consistent department meetings and one-on-one meetings with individual contributors.Establish and monitor progress towards goals for care management programs, including case loads, outcomes, case timeliness, quality of interventions, training and physician outreach efforts.Encourage and support team members in their pursuit of case management and care coordination certifications.Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback to direct reports, including regular one-on-ones and performance evaluations.Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.Coordinate business activities by maintaining collaborative partnerships with key departments.Actively participate as a key team member in Manager/Supervisor meetings and HS Management meetings.Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.Ensures ongoing monitoring and adherence to applicable state and federal regulatory and associated compliance requirements.Supporting Responsibilities:Meet department and company performance and attendance expectations.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILEWork Experience: 5 years clinical experience required. A minimum of 3 years direct health plan experience in case management, utilization management, or disease management, or equivalent preferred. Prior supervisory or management experience required.Education, Certificates, Licenses: Registered Nurse or Licensed Clinical Social Worker or other licensed healthcare or behavioral health care clinician, Oregon licensure required. Certified Case Manager Certification (CCM) as accredited by CCMC (The Commission for Case Management) strongly desired at time of hire. CCM certification required within two years of hire.Knowledge: Thorough knowledge and understanding of medical and behavioral health procedures, diagnoses, and treatment modalities, procedure codes, including ICD-9 & 10, DSM-IV & V, CPT codes, health insurance and State of Oregon mandated benefits. Knowledge of community services, providers, vendors and facilities available to assist members. Strong knowledge of health insurance; including managed care products as well as state mandated benefits. Ability to develop, review and evaluate utilization and care management reports. Experience in adult education preferred. Proficient in the use and implementation of the following tools and concepts across all teams within scope and accountability: Training, Coaching, Strategy Deployment, Daily Operations, Visual Management, Operational Improvement & Team Building/Development.Competencies:Building TrustBuilding a Successful TeamAligning Performance for SuccessBuilding PartnershipsCustomer FocusContinuous ImprovementDecision MakingFacilitating ChangeLeveraging DiversityDriving for ResultsEnvironment: Work inside in a general office setting with ergonomically configured equipment, as needed. Travel is required approximately 20% of the time.Skills:Accountable leadership, Collaboration, Communication, Data-driven & Analytical, Delegation, Listening (active), Situational Leadership, Strategic ThinkingOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
Bronco Shop Satellite Retail Manager
Boise State University, Boise
About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: The Bronco Shop Store Manager is responsible for the daily retail operations of the Bronco Shop. This includes all support functions such as customer service, maintenance and cleanliness, replenishment of merchandise, movement of inventory between locations as needed, and ordering of store and operational supplies. The Store Manager supervises and trains student employees and ensures they have the training and resources needed to be successful. The Store Manager is responsible for ensuring that all Department, Division, and University policies are followed at all times. Department Overview: The Bronco Shop fosters academic success by providing accessible and affordable educational infrastructure and relevant resources to the Boise State community. Our student employment model cultivates employee belonging and engagement while empowering students with career-readiness skills. As the World Headquarters for Boise State apparel and gifts, we literally wear our institutional pride on our sleeves. And with stewardship as our light post, we fund the future. Level Scope: Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives. Essential Functions: 60% of Time the Bronco Shop Satellite Retail Manager must: Hire, train, and supervise student employees Coordinates the selection of merchandise and product assortment with the Buying Staff Reviews sales reports and identifies reordering and scheduling needs Monitors receiving and transferring of products Develops labor budgets for store location Assists in developing marketing and promotional plans for the Bronco Shop Ensure University policies are being implemented and followed correctly Attend and participate in weekly department staff meetings Conduct performance reviews of employees 35% of Time the Bronco Shop Satellite Retail Manager must: Maintain awareness of downtown promotional events and adjusts store plans accordingly Maintains awareness of university athletic events and adjusts store plans accordingly Follows up on requests from the building landlord Counts tills and prepares bank deposits Coordinate with Athletic Department to facilitate events outside of normal business hours Coordinate with Academic and other University Departments and/or community partners to facilitate events outside of normal business hours Occasionally work as sole operator of location including some nights and weekends Writes employee schedules and reacts promptly to changing schedule situations. 5% of Time the Bronco Shop Satellite Retail Manager must: Perform other duties as assigned. Knowledge, Skills, Abilities: Successfully merchandise product in a high-volume college book or department store Maintain inventory levels for a large selection of retail gift and clothing items Hire, train, and supervise students positions across different aspects of the business Perform detailed work under pressure Summarize and present large amounts of information to groups of people Work with other members of Buying and Operational staff to meet goals Knowledge in human resource management, store operations, and maintenance of a high level of customer service Ability to dependably meet goals in a timely and accurate fashion and work well under periods of pressure Minimum Qualifications: Bachelor's Degree and 2 years experience or equivalent Preferred Qualifications: Two years management experience in retail and/or customer service Salary and Benefits: Starting at $47,195.20, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/. Required Application Materials: Statement of Interest Resume Three Professional References Advertised: April 23, 2024 Mountain Daylight Time Applications close: May 7, 2024 11:55 PM Mountain Daylight Time
Manager, Product Management
Cambia Health, Boise
MANAGER, PRODUCT MANAGEMENT(HEALTHCARE)Telecommute thru Onsite Options - Must reside in ID, OR, UT or WAWHO WE NEEDThe Manager of Product Management is responsible for all phases of product development and management from idealization and assessment, through strategy execution, and ongoing monitoring of implementation tactics and results. Accountable for the timely completion of product analyses, business case development, development of formal product marketing plans, senior level presentations, implementation of product changes and new products, and overseeing go-to-market and launch activities. Normally to be proficient in the competencies listed above:The Manager Product Management would have:Bachelor's degree in Business Administration or related field8 years of experience in product management2 years of leadership experience or equivalent combination of education and experienceMaster's degree is preferredFTEs Supervised2-6YOUR ROLE:Oversees development, refinement, and approval of new product concepts.Leads new product design and launch.Coordinates operational, network, process, and systems changes needed to support new/changing products.Partners with go-to-market and sales stakeholders to develop internal and external product/product training and communications.Manages product life cycle through obsolescence.WHAT YOU BRING:Demonstrated broad knowledge of technical product development, management principles, strategic and operational planning, project implementation and performance monitoring.Demonstrated project management skills including effective planning, organizing, and administration of multi-functional work responsibilities.Demonstrated ability to communicate effectively both orally and in writing, including formal presentations and the facilitation of group planning sessions. Demonstrated ability to synthesize findings, prepare reports, create executive level documents and recommend solutions.Excellent interpersonal and leadership skills with demonstrated ability to lead teams and build effective working relationships with individuals and groups at all levels and across the company.Proven leadership skills and abilities including ability to plan, organize and lead the work of others with minimal supervision, while developing department goals and objectives consistent with corporate vision and strategiesThe expected hiring range for this position is $120k - $162k depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15%. The current full salary range for this role is $112k Low Range/141k MRP/ $184k High Range.Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.
Engagement Manager
Cochlear, Boise
Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.Job Posting ContentEngagement Manager Last date to apply is Monday, April 29, 2024Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.About the role The purpose of the Engagement Manager position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Montana, Idaho, Utah, Colorado, Wyoming territory for Cochlear. In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required prior to your start date.Key ResponsibilitiesCandidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear's product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear's policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists. Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive. The Engagement Manager, coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices. Collaborates with B2B and CPNTM to support growth initiatives in the territory. Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers. Maintains a professional image when representing Cochlear Americas.Business Acumen: Manages territory expenses to budget. Allocates appropriate company resources and planning to achieve territory sales success. Assists with developing and implementing quarterly strategic plans to achieve objectives. Submits territory information in a timely manner for the content of the territory month end report. Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory.Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:Bachelor's Degree or equivalent Work Experience2- 3 Years of ExperienceDemonstrated ability to work independently with minimal supervision.Ability to lift a minimum of 30 lbs.Willingness and ability to travel up to 60% of the time with overnight stays and weekends.Desired SkillsStrong computer skills with experience in various software packages, including Microsoft Suite and web-based applications.Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail.Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audienceDemonstrated strong follow through on commitments and taking responsibility for actions and decisionsApproaches projects collaboratively, seeking varied inputsAbility to identify solutions and challenge the status quo to deliver creativesolutionsProven ability to work collaboratively and positively in a team environment.Ability to interact effectively across all levels of theorganization, establish professional relationships, and communicate openly within the department and with cross functional teamsTotal RewardsIn addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.Target Salary Range/Rate: $70,000 - $73,000 based upon experience, with $20,000 annual Commission opportunityBenefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.Who are we?Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.Physical & Mental DemandsThe physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.The work environment is remote office environment with extensive travel and represents those an individual encounters while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.