Incident Manager Salary in Boise, ID

Manager of Software Engineering - Settlement & Attribution ServicesRemote within OR, WA, ID, or UTWe're passionate about driving higher quality healthcare at lower cost by enabling innovative partnerships with providers. Bring your critical thinking skills combined with your management expertise to this role and lead a diverse development team in an agile environment to design, develop and operate sophisticated data-driven software systems in a hybrid on-prem/cloud infrastructure!The Manager of Software Engineering manages and leads a team in the development, delivery, and support of products, services, or processes. They will partner with their Technical Program Managers and business Product Owners to establish the feature priorities and roadmap to help meet business and technology objectives.General Functions and Outcomes:Technology ManagementEnsures the timely delivery of high-quality solutions.Provides technical assessment of business partner requests. Evaluates the costs and feasibility of the requests, providing recommendations and ensuring support of both strategic and near-term needs. Suggests alternative solutions when appropriate.Improves existing software development processes and procedures, ensuring consistent standards and best practices across multiple product development initiatives.Leads the day-to-day support of applications and/or services owned by their teams.Ensures the team proactively manages critical support functions: incident management, high availability, application maintenance, security, disaster recovery, business continuity, etc.Promotes and drives automation throughout the development lifecycle.Supports technology initiatives in collaboration with Cambia technology teams.Collaborates with architects to align application portfolio with organizational and regulatory standardsKeeps abreast of current technology trends and Cambia's technology strategy to contribute to the organization's short-term and long-term goals.General ManagementInstills and reinforces a clear sense of ownership, empowerment, and accountability within and outside of team boundaries.Contributes to and supports the organization's initiatives by planning, communicating, and supporting team contributions towards enterprise objectives.Manages through influence, utilizing formal and informal channels and networks. Gains the trust and respect of customers, co-workers, and direct reports by demonstrating an elevated level of integrity, innovation, courage, and dependability.Collaborates with other internal teams and outside vendors for the technology and services required to meet business needs.Will contribute to development of business cases.Uses perspective, experience, and broad level of business and technical knowledge to accurately anticipate future consequences and trends. Takes appropriate action to resolve urgent, unplanned issues.Identifies, communicates, and rewards success in terms of the broader team and the value to the customer.In collaboration with division leadership, participate in building, managing, and forecasting team financial budgets.Manages staff capacity, adjusting to accommodate changing resource demands.People ManagementResponsible for all aspects of human capital management, including recruiting, performance management, goal setting, succession planning and development of staff.Coaches and mentors individual contributors.Ensures teams are utilizing techniques and procedures to produce quality products.Holds employees accountable for commitments towards departmental goals and meeting performance objectives.Ability to work within diverse staffing models including employees, contractors and/or consultants.Ability to support teams in various work location models (office, remote, and hybrid).Assesses and addresses gaps with respect to training, skillsets, team dynamics, and subject matter expertise.Vendor ManagementDevelop detailed statements of work to present to vendors.Effectively establishes and manages vendor relationships and contracts.Hold vendor accountable to scope, schedule, and budget commitments.Develop and track metrics for vendor performance.Business Partner RelationshipsEstablishes and maintains strategic and effective relationships with business partners.Collaborates closely with stakeholders during all phases of software development, implementation, and support to ensure business objectives are achieved.Meets regularly with business leaders to understand and address key business challenges.Promotes IT services, capabilities, and value to business partners.Minimum Requirements:Technology ManagementDeep experience in software development methodologies and best practices. Demonstrated ability to work in an agile team environment.Applies knowledge of project management principles and software development lifecycles.Experience mentoring technical teams and staff.General ManagementCommunicates effectively with all levels of leadership.Ability to negotiate with customers to accomplish mutually agreeable outcomes.Experience building consensus across disparate stakeholders.Ability to contribute to development of business cases.Vendor ManagementContributes to vendor evaluation, selection, and contracting. Ability to manage vendor relationships, including SLA monitoring, business reviews, and renewal/termination activities.Normally to be proficient in the competencies listed above:A bachelor's degree in computer science, mathematics, or engineering. At least seven years' experience in software development. Progressively grown career with proven design and development experiences in multiple programming languages. Alternatively, an equivalent combination of education and experience.FTEs Supervised5-10Work EnvironmentOffice, remote, or hybrid environment.Travel may be required.May be required to work outside of normal hours.The expected hiring range for a Manager of Software Engineering is $142,500 - $193,500 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 15% . The current full salary range for this role is $134,000 - $218,500 Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

IT Operations Analyst - ASTEnpro is currently seeking an IT Operations Analyst to join our Advanced Surface Technologies (AST) Infrastructure Team based in Boise, ID. The selected candidate will support the management of the end users including on-site and remote support for all laptops, desktops, printers, and other computing devices. The candidate will also be the escalation point for complex problems requiring expert technical knowledge and understanding of business requirements. This role will contribute to the direction, selection of products and services, planning, and implementation of technology for the end user environment. The candidate will work in compliance with Enpro IT policies with respect to security, access management and change management. They will be responsible for the execution of IT controls such as user onboarding/offboarding, system backup monitoring, and system monitoring, and will serve as a point of escalation for the end users. Responsibilities of the IT Operations Analyst: Diagnose and resolve system problems. Provides all levels of technical support required as well as expert level at the point of escalation for end users and service desk team members. Troubleshooting, maintaining, and upgrading IT infrastructure including PC products, servers, network, Wi-Fi, and other hardware/software Complete new PC implementations and relocations Must be physically able to lift and move full-tower PC's, desktop printers, and LCD monitors. Ensure environment is secure and appropriate recovery and redundancy issues are addressed. Provides users one-on-one training. Assist with technical documentation and contribute to the creation and publishing of Knowledge Base articles used by all levels of support. Ability to prioritize work activities with team and collaborate with other teams to deliver the best solution to the end users and achieve service level requirements. Creates, maintains, and documents processes and procedures following standards and policies, including configuration and change management. Ensures utilizations of the service management tools for logging, managing, and resolving incidents and requests. Work across global teams to create common processes and procedures, which contribute to continuous improvement on the service delivery levels for all IT support. Customer-service focused at all times while holding others accountable for the same. Excellent problem solving/analytical skills and proven ability to form effective, customer-oriented business partnerships. Excellent communication and interpersonal skills, and ability to work effectively with all organizational levels within a culturally diverse environment. Provide on-call technical support as needed. Required to work an after-hours (nights, weekends, and holidays) rotation as needed to meet project deadlines, perform maintenance, or to address emergencies. Required Qualifications of the IT Operations Analyst: Minimum of 1-3 years' experience in a hands-on technical role. Experience, knowledge, and troubleshooting skills in the following technical areas: Administering enterprise environments with Windows 7/10/11 and Office 365 SCCM, Citrix/Terminal Services, VPN, and remote administration. TCP/IP, DNS, Print Servers, DHCP, LAN, wireless, Active Directory, Cisco Call Manager, etc. Excellent written and verbal communication, interpersonal, and leadership skills; ability to work effectively with all organizational levels within a culturally diverse environment. Working technical knowledge of current systems software, protocols, and standards, including DHCP, DNS, TCP/IP, and Active Directory. Working knowledge of local area network administration. Hands-on software and hardware troubleshooting experience. Ability to conduct research into software or hardware issues and products as required. Experience working in a team-oriented, collaborative environment. Strong interpersonal and oral communication skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Adept at reading, writing, and interpreting technical documentation and procedure manuals. Ability to present ideas and solutions in user-friendly language. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Ability to maintain pleasant working relationships. Ability to perform multiple tasks simultaneously. Preferred Qualifications of the IT Operations Analyst: Degree in computer related field or equivalent technical training Certifications are a big plus A+, Net+, MCSA/MCSE, MCTS, Security+, CCENT, CCNA, CCNP, AWS. Experience with supporting cloud environments (AWS, Azure) Experience in manufacturing environment

Job Description Summary Designs, develops, analyzes, troubleshoots, and documents computer network and infrastructure. Supports client environments as member of Logicalis' 24x7x365 operations team. Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services. Provides Tier 3 engineering and support for relevant technology of environments. Essential Duties and Responsibilities Designs, installs, and troubleshoots Cisco Application Centric Infrastructure fabric, including Network Centric and Application Centric deployments Performs design and analysis of IP addressing, network security, internet access, e-mail, DNS, NT related services, disaster recovery, content filtering, power considerations, and remote access. Demonstrates understanding of ethernet frames, frame switching, ether types, T-1, DS-3, PPP, Frame Relay. Masters assigned discipline within technical offering (ie: video, security network management, remote access, routing). Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. Provides direct client interaction as needed in support of client operations. Performs a high level of troubleshooting. Develops design schematics (using Visio, MS PowerPoint and sketches.) Attains quick problem resolution during implementation and/or troubleshooting of systems. Tests, evaluates, and develops new products, offerings, and solutions.Conducts training of team members in both formal and informal environments. Handles several tasks simultaneously (ie: pre-sales designs, troubleshoot and develop internal network, respond to network down emergencies). Communicates all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes) with manager. Creates, uses and maintains technical and process documentation. Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures. Coordinates service outages with Service Delivery Managers as required. Documents post-incident response and root cause analysis. Sets course for repeatable processes and auditing Logicalis processes against service descriptions. Provides technical leadership and acts as technical resource and mentor to team members. Oversees and executes as needed client health checks in support of client operations. Executes technology onboarding checklist (integration projects) and documents risks in integration projects. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years in Cisco environments; switches, routers, and firewalls.Experience with Cisco SD-WAN (Viptela)Experience with Cisco DNA CenterExperience with Cisco MerakiExperience with Fortinet and/or Aruba network devicesSpecialty such as network infrastructure, network security or network management.Proficient use of all Microsoft Office applications. Certifications One or more of following Cisco certifications: Cisco Certified Network Associate (CCNA)Cisco Certified Network Professional (CCNP)Other Skills and Abilities Possess strong organizational skills, ability to prioritize work.Ability to multi-task (projects, new requirements, equipment failures, design changes).Exceptional customer service, verbal and written communication skills.Demonstrated track record for completing complex engineering tasks.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicablefederal or state laws. Salary Compensation Range: $77,500 to $101,000

Job Description Summary Acts as client advocate and point person for Managed Services clients consuming multiple service lines. Establishes strong relationships with key client decision makers to understand client culture and requirements. Maps those facets to Logicalis offerings to ensure a win win partnership is created delivering lasting client value and Logicalis profitability. Responsible for all aspects of service level performance and billing along with delivery of continuous improvement. Essential Duties and Responsibilities Collaborates with key client staff to understand vision, requirements and needs. Collaborates with Logicalis support team, Solution Architects, Account Executives and internal Managed Services staff, to shape and drive client deliverables. Manages scope of contract delivery to contractual Service Level Agreement (SLAs) performance and communicate any failures. Leads and manages Business Review Program in accordance of the governance model on behalf of client. Manages Change Review process for clients ensuring client satisfaction and contractual integrity is maintained. Drive strategic value in business reviews to drive growth, expansion and adoptance. Enables service delivery by owning Service-Now documentation. Exceed client expectations and drive the voice of the customer within Logicalis and collaborate across service teams driving up customer experience and success. Coordinates major client work efforts with appropriate Logicalis staff. Leads effort for new client integrations and existing clients' new service and/or device integration or de-integration. Drives process improvements that increase client satisfaction. Enables support team through client specific training. Acts as communication focal point for service effecting incidents. Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked. Esnure the customer has a positive experience when onboarding/offboarding new service portfolio items across services Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certification Education:Bachelor's Degree in a related field. Experience / Technical Requirements10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider's services and qualifying factors in order to understand how client requirements will affect delivery. 3 years of Account or delivery management experience. Exposure or training in ITIL foundations. Proficient use of all Microsoft Office applications.May consider an equivalent combination of education and experience. CertificationsProject Management Professional (PMP). ITIL V3 or more recent version.Other Skills and Abilities Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Ability to provide continuous improvement ideas and opportunities within boundaries of client's limitations (resource, budgetary, legal etc.). Strong organizational skills, attention to detail and flexibility. Ability to multi-task and reprioritize work efforts as necessary. Possess relationship management abilities; strong client-facing skills. Excellent presentation skills. Ability to work under pressure and strong ability to "think on your feet". Self-starter, little direct supervision needed. Outstanding oral, written, and technical/business communication skills. Good understanding of statistical and analytical principles and processes. Ability to interact successfully with all levels of client and IT provider organization.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $85,000 to $110,800 plus bonus

This position is responsible for guaranteeing that the security needs of stakeholders, vital for safeguarding the organization's objectives and operational workflows, are sufficiently addressed across all dimensions of enterprise architecture. This includes reference models, segment and solution architectures, as well as the resulting systems that support these objectives and workflows.Responsibilities:Lead a team to successfully complete projects, overseeing progress and tracking the status of Authorization to Operate (ATO).Investigate, analyze, and respond to cyber incidents occurring within network environments.Utilize data from various cyber defense tools to analyze and mitigate threats.Interpret, analyze, and report all events and anomalies according to network directives, including initiating, responding to, and reporting discovered events.Evaluate, test, recommend, coordinate, monitor, and maintain cybersecurity policies, procedures, and systems, including access management for hardware, firmware, and software.Ensure alignment of cybersecurity plans, controls, processes, standards, policies, and procedures with established cybersecurity standards.Identify security risks and exposures, determine causes of security violations, and propose procedures to prevent future incidents and enhance security.Develop techniques and procedures for conducting cybersecurity risk assessments, compliance audits, and evaluation and testing of hardware, firmware, and software for potential impacts on system security.Investigate and resolve security incidents such as intrusions, frauds, attacks, or leaks.Provide coaching and guidance to less-experienced professionals and serve as a Value Stream Manager.Core Competencies:Business ContinuityClient Relationship ManagementRisk ManagementSystems IntegrationTechnology AwarenessStrong communication skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Minimum High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience. Minimum 18 years of age/19 in Idaho and Alaska Ability to pass drug test Ability to work in a fast-paced environment Ability to work weekends on a regular basis Ability to travel independently on a rare basis Maintain confidentiality Accuracy/attention to detail Ability to organize/prioritize tasks/projects Valid driver's license CPR/first aid certification Desired Knowledge of company policies, procedures, and organizational structure Deliver and encourage other associates to deliver excellent customer service Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases Provide peer coaching for all cashiers following best practices Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required Monitor the 15-minute chart and schedule Promote and follow Company initiatives Respond to verbal customer comments/complaints/requests Complete customer incident and associate incident/accident report forms All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great" Must be able to perform the essential functions of this position with or without reasonable accommodation