Department Manager Salary in Billings, MT

The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.• Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.• Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.• Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.• Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.• Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.• Utilizes performance improvement principles to assess and improve quality.• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.• Performs other duties as assigned or needed to meet the needs of the department/organization.

The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre- certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic. Duties include interviews with patient and family members, identification of potential eligibility for SSI, SSDI, Medicaid, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance program and promotion of bank loan program. As each patient's needs differ, assesses the situation and initiates the appropriate method to recommend/resolve the patient's concern/dispute/issue. • Completes daily follow-up on outstanding self-pay balances. Daily performance includes but is not limited to speaking with patients in person, making and receiving telephone calls, establishes and monitors payment plans per policy and procedures and renegotiates payment plan arrangements when new accounts are combined into the payment plan or when patient's circumstances change. Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies. Dispute resolutions coordinating/working with Risk Management, Department Managers, Coding and Compliance, Insurance, Physicians, and any other area necessary to resolve the patient issues. Obtains HIPAA authorization forms, reviews and resolves issues identified in daily correspondence/ interoffice mail and replies to patient either by return mail or by phone. Performs customer service by providing assistance to customer inquiries including account information, insurance billing issues, and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the outcome. • Coordinates financial counseling efforts with entities of Billings Clinic, other physician's offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance. Provides itemized statements needed by patients for their flex plans and other insurance coverage requiring a statement from the patient. • Accepts over the counter cash, check, credit /debit card payments, check by phone, completes employee payroll deduction forms, and finalizes bank loan paperwork with patients. Monitors, posts and adjusts on all collection agency payments. • Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies. Handles all functions required under bankruptcy discharges and requirements. • Utilizes performance improvement principles to assess and improve quality. • Provide Financial Counseling as a Certified Application Counselor for the Health Insurance Market Place • Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.

Under general direction, is responsible for the operations of Medical Oncology, Navigation, and High Risk Breast Center Departments at Billings Clinic downtown campus. Responsibilities include personnel selection, development/mentoring, coaching/counseling, performance appraisal completion, disciplinary actions up to and including terminations as coordinate with Human Resources and leadership team, physician relationships, interdepartmental and intradepartmental activities, process improvement activities, customer relations, quality of service and fiscal control. Develops short and long-term strategic plan, objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Additionally, the manager works with contracting facilities to provide services and billing to patients in rural communities. Manager is responsible for accreditation preparedness for the department and participation in Cancer Center sponsored events outside of daily work schedule, including but not limited to, Relay for Life and Survivor's BBQ. Essential Job Functions• Works closely with department chair dyad partner on short term and long term goals of the department in coordination with the director and medical director dyad team. This includes, but is not limited to, strategic planning of equipment needs, regional growth, treatment advancements, and accreditations. • Develops and oversees Medical Oncology Department at Billings Clinic downtown campus to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic's Code of Business Conduct and corporate compliance program. • Is key stakeholder and decision-maker, in collaboration with department chair and director dyad, for service expansions and future medical oncology outreach sites and/or hubs. • Is a member of Cancer Committee and attends a minimum of 75% of meetings. Is responsible for creating and updating strategic and programmatic goals for Medical Oncology. • Travels a minimum of annually to other campuses for in-person needs assessments and evaluation of practice. • Conducts huddles in the department daily and attends daily leadership huddles in the Cancer Center. • Reviews and completes safety nets and feedback files promptly per policy. • Has knowledge of Billings Clinic Cancer Center accreditations standards as well as DNV accreditation standards and holds team to these standards. • Manages the operations of the medical oncology department including effective use of resources and assuring efficient patient and staff flow. Leads department in the overall marketing, program development, and service priorities. Coordinates with department chair, director dyad, and other Billings Clinic leadership to assure continuity in pursuing radiation oncology/organizational goals and synergy in implementing plans and problem resolution. • Plans appropriate staffing practices by maximizing the utilization of resources; forecasts and anticipates the personnel needs of the unit with regard to fluctuations in the patient workload; maintains staff at agreed upon budgetary standards. Recommends, implements and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative polices and procedures relating to human resources management. • Creates an environment in which personnel can realize personal growth and development through active participation in unit decisions, opportunities for professional growth and consistent application of personnel policies. • Assists with implementation and maintenance of all policies and procedures. Practices process improvement principles to assess and improve the quality of the radiation oncology program. Assures compliance with regulatory standards Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Adheres to national patient safety goals and prevents, minimizes and/or corrects risks to patients, families, physicians and other members of the health care team. Investigates unusual occurrences and follows appropriate procedures. Provides consultation for patient care related concerns and acts a patient advocate as needed. • Organizes ongoing communication between all health care providers regarding aspects of patient care and unit functioning. Acts to resolve conflicts in a timely manner. Develops collaborative relationships with physicians to enhance quality practice. • Develops, implements, and maintains a realistic, cost-effective annual budget. • Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent team members to provide care/services. Adheres to administrative policies and procedures relating to human resource management. • Maintains and displays an appropriate degree of clinical expertise. Acts as a resource for all levels of the health care team, other health care providers, patients and their families. • Prepares annual budget for medical oncology, navigation and the high risk breast center and monitors the financial performance of the department to assure a favorable contribution margin. • Provides leadership to the team and acts a resource responding to questions and assisting with problem resolution. Plans for effective orientation/training of new and current staff. Participates in and provides feedback into the human resource management functions of interviewing, hiring, coaching/counseling, disciplinary actions and performance appraisals. • Develops with the physicians and oversees completion and interpretation of quality and process improvement activities. • Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. • Performs other duties as assigned or needed to meet the needs of the department/organization. • Creates and revises practice guidelines, policies, and procedures for Medical Oncology, Oncology Navigation, and High Risk Breast Center as required and/or needed.

Provides leadership to the Central Business Office (CBO) and Client staff in one or more areas of the CBO Department. Responsible for hiring and supervision of the office/department staff and the daily operations of the CBO. Responsible for personnel management, orientation and training, and ongoing education for staff, and monitor staffing variances to benchmarks. Ensures compliance to governmental, departmental, and other regulatory requirements, policies, and procedures. Participates in departmental planning, budgetary compliance, development of policies and procedures, and adherence to quality indicators. Responsible for maintaining information management systems utilized by the CBO Department. Conducts process improvement activities to improve CBO operations in the goal of achieving different Accounts Receivable (AR) targets at each CBO client. Leads new CBO client implementation activities.Essential Job Functions• Performs Analysis of Client revenue cycle operations to make recommendations to Clients on coding, revenue capture, reimbursement, and operational optimizations.• Resolve issues utilizing good customer service skills while understanding the financial and customer service impact to CBO Clients.• Possess a thorough understanding of CBO Client charges, billing structures and the rationale behind them so appropriate answers can be given to the customer, public, and third parties.• Directs and coordinates the day-to-day activities for the CBO staff, establishing priorities and assigning workloads.• Manages assigned personnel including interviewing, hiring, directs orientation and training of new staff and current staff, performance appraisal, promotion, counseling, and disciplinary action.• Conducts regular/scheduled CBO staff meetings and provides on-going education to staff due to staffing needs, regulation changes, upgrades to applications and organizational goals.• Collaborates with Systems Analysts in the planning and design of business solutions and resources needed to meet business goals, implementation, and management of system configurations.• Maintains applications or information management systems utilized by the department, continually updating files, updating, and training staff. Coordinates with Information Services in the design, update, scheduling, and problem resolution of information systems used by the department.• Provides input in analyzing needs of the department, participates in budgetary process and maintaining budgetary compliance.• Prepares and analyzes reports on the status and efficiency of the department utilizing various reporting tools including report writers and query. Takes corrective actions based on outcome of reports. Reports and analysis may be needed for senior management decision processes.• Participates in the development and maintenance of departmental policies and procedures and process improvement issues.• Coordinates with outside agencies for collection of outstanding accounts including any accounts requiring legal action and testifying in court.• Utilizes performance improvement principles to thoroughly assess and improve quality.• Prepares monthly client Scorecards and works with System Analyst(s) to address issues identified.• Prepares and/or presents results from monthly reports to CBO clients. Required attendance at client board meetings as needed and/or requested.• Identifies needs and sets goals for own growth and development.• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum QualificationsEducation• Two (2) year Associate Degree in Business Management, Finance, or related field• Four (4) year Bachelor's Degree in Business Management, Finance or related fieldExperience• Two (2) years of successful experience leading and directing staff• Two (2) years of successful experience working closely with accounts and account management• Three (3) years of Billings Clinic patient accounts or health care related experience - preferred• Two (2) years of successful experience applying techniques and skills as a manager and/or leader - preferredCertifications and Licenses• Montana Driver's License (or ability to obtain within 6 months of hire) with ability to be insured for operation of business vehicles

May be eligible for $3,000 sign on incentiveMay be eligible for relocation assistanceMay be eligible for tuition loan reimbursementUnder the direction of department leadership, the Care Manager provides services consisting of comprehensive care management, care coordination and care continuing care services. The Care Manager is accountable for a designated patient caseload/population and plans effectively in order to meet patient needs. The Care Manager is a support to providers and the multidisciplinary in facilitating patient care. The Care Manager strives to enhance the quality of clinical outcomes and patient satisfaction while managing the cost of care.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Conducts initial and ongoing assessments and chart reviews of each assigned patient to identify potential and or actual barriers and care needs.Proactively screens and assesses the acuity and transitional needs of each assigned patient.Engages and collaborates with patients, support systems and the multidisciplinary/healthcare team to establish a plan of care that addresses the mutually identified needs of the patient.• Interventions and Care Coordination• Demonstrates the ability to interpret clinical information and understand health care treatment and systems.• Supports patients to ensure they can function to the best of their ability and maintain optimal health related to their medical condition(s). Identifies and addresses gaps in knowledge/understanding/education related to disease management.• Participates in the patient's plan of care by interacting/collaborating with patients, support systems, healthcare professionals and community and state agencies. Serves as a liaison between hospital, clinic and community agencies to facilitate the exchange of clinical and referral information.• Identifies high-risk patients through risk stratification tools and ongoing assessments including ED utilization and hospitalizations to address the medical/psychosocial/financial needs of patients and their support systems in both hospital and ambulatory settings.• Reinforces goals of care and treatment plans with patients and support systems in order to enhance patient and support system engagement.• Coordinates care conferences to support effective communication as needed.• Helps navigate the patient throughout the continuum of care.• Effectively collaborates and coordinates care with the Social Services Care Manager.• Maintains current knowledge of community resources and ancillary clinical services to meet the needs of hospital, clinic and regional customers.• Provides information about available resources to patients and their support systems.• Partners with the multidisciplinary/healthcare team and the Social Services Care Manager to guide/advocate placement to the appropriate Acute rehab, LTACH, SNF, long-term care facility, assisted living facility, or Home Health Care, in-home services, hospice, ancillary OP services and/or DME as clinically appropriate.• Acts as a clinical resource to the Social Services Care Manager.• Understands consultative disciplines and their role in patient care.• Maintains respectful and professional communication skills.• Insurance and Utilization Management • Maintains working knowledge of CMS requirements and readmission penalties. • Maintains working knowledge of insurance/payer benefits.• Evaluation• Monitors the need for revisions in the plan of care and makes recommendations to the multidisciplinary/healthcare team when indicated. Modifies the plan of care/goals to reflect changes in patient or their support system status and needs.• Monitors, evaluates and documents patient progress related to plan of care.• Documentation• Documents accurately and in a timely manner in the Electronic Medical Record per program guidelines.• Utilizes standards of professional practice in all documentation and communication consistent with organization/department policy as well as the Board of Nursing and ethical guidelines established and universally supported by the nursing profession.• Documentation and patient information shall be secured and maintained in accordance with Billings Clinic policy, HIPPA, state and federal guidelines.• Safety/Quality Assurance/Risk Management• Identifies service gaps and participates in hospital and department programs to address and improve quality of care.• Advocates for marginalized or vulnerable populations by identifying cases of abuse and neglect and appropriately involving risk management and regulatory agencies.• Professional Accountabilities• Participates in continuing education, department planning, work teams and process improvement activities.• Maintains current Licensure.• Adheres to department and organizational policies addressing confidentiality, infection control, patient rights, medical ethics, advance directives, disaster protocols and safety.• Demonstrates the ability to be flexible, open minded and adaptable to change.• Maintains competency in organizational and departmental policies/processes relevant to job performance.• Utilizes standards of professional practice in all communication with patients, support systems and colleagues consistent with the Board of Nursing and ethical guidelines established and universally supported by the nursing profession.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Inpatient Care Management Specific• Collaborates with post-acute services, Ambulatory Care Managers and PCP's to ensure successful transition back to the home environment. Makes appropriate Ambulatory Care Management referrals. Anticipates those patients who may require more support after hospital discharge and communicates these concerns.• Utilizes length of hospital stay, past utilization of resources and risk stratification to identify patients at high risk for readmission.• Interfaces effectively with the Utilization Review department to stay current on patient's eligibility for admission, continuing stay, or readiness for discharge.• Communicates with medical staff, coordination team and nursing staff regarding appropriateness of admission, need for continued stay and discharge plans.• Identifies and records episodes of avoidable days.• Evaluates the appropriateness of care delivery in the inpatient setting and communicates any discrepancies with the medical team.• In addition to the above Care Managers in the Emergency Department will also be responsible for the following duties:• Screens ED admissions using established criteria for specific payer populations• Understands insurance/payer policy language, benefits and authorization requirements for admission• Discuss payor criteria and issues on a case-by-case basis with clinical staffEnsures that the patient is in the appropriate "status" and level of care for the clinical condition. Utilizing screening criteria and physician advisor, per department standards• Outpatient Care Management Specific• Receives referrals on patients being seen in the clinic (Primary Care, SDC, specialty office, ancillary departments). Coordinates services for medical and non-medical care coordination needs that are episodic or longitudinal.• Receives referrals for elective procedure patients who would benefit from pre-discharge planning assessments and resource coordination.• Assists patients through care transitions from hospital to home, SNF to home/assisted living, or alternate setting per program guidelines.• Manages a panel of high-risk patients that require longitudinal education and support.• Effectively collaborates with Inpatient Care Managers and Social Service Care Managers to address the needs of shared patients.• Able to function effectively as a part of a team. Utilizing shared knowledge to address complex patient needs.• Supports Billings Clinic and community-based programs to advance the role of Outpatient Care Management, strengthen partnerships and meet department and patient needs.

We are looking for a Regional Area Sales Manager for our Cat Rental machinery group based out of our Billings, MT location. The candidate will have a proven track record of industry success, exceptional business management, communication, and interpersonal skills. We are passionate about helping customers succeed and we need a dynamic leader to join our team! About the Position: The scope of this role is responsible for overseeing a machinery equipment territory for revenue growth, P&L, customer satisfaction and personnel responsibilities. You will be expected to formulate rental business plans, programs, manage budgets, and identify business and employee needs, ongoing product problems, department processes, business systems or changes in products procedures or services. It will be important to ensure the operation is aligned with Caterpillar and Harnish Group Inc. which requires continuing evaluation of statistical reports to determine the performance and the necessary recommendations to keep the performance at expectations. Qualifications & Experience Needed: Our successful candidate will have either a bachelor's degree from a four-year college or university or ten years related experience including five years of supervisory or management experience and five years progressive sales experience or a combination of both. It will be critical to possess a vast knowledge of the machinery industry. Additionally, the successful candidate must demonstrate excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills. You will be interacting with all levels of the organization so you must possess leadership skills for managing staff, demonstrate action-oriented results in a fast paced, growth-oriented and time-critical environment. We offer a competitive benefits package that includes base salary, bonus, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.tractorandequipment.com.    Harnish Group Inc. and its Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, T&E Power Systems and SITECH Northwest Inc., representing Caterpillar and other manufacturers.  We are the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

This is a temporary, non-benefit eligible position not to exceed 6 months.The Identity and Access Management (IAM) Analyst Intern will work under the auspices of the Information Security Manager and the IAM team to manage identities and access within multiple complex computer applications, directories, and domains that encompass the full user lifecycle management (on- boarding, transfers, off-boarding, access reviews); including gathering information from multiple sources, analyzing, and summarizing the information to draw conclusions and make decisions to ensure appropriate access is provisioned. The role must assimilate customer requirements, utilize standard IT, Audit and Privacy methodologies, and gather information from various sources when provisioning access and designing solutions for projects with defined scope. The role will be required to access information considered confidential and protected by the organization to achieve the implementation and maintenance of systems and appropriate user access. The role must comply with all relevant policies and procedures related to the use, disclosure and security of this information and policies related to the security of the organization's information systems. Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• Privileged Identity Management (PIM) and Privileged Access Management (PAM). • Hands-on Active Directory and LDAP query experience. • Functional understanding of the following protocols: TCP, UDP, DNS, HTTP, HTTPS, SMTP, SSH, SSL. • Identity Management Technologies • Authentication technologies (Kerberos, multi-factor, mutual TLS, etc.). • Windows security related technologies including Kerberos, NTLM, PKI, TLS/SSL and Security Policy. • Scripting and/or Coding experience (PowerShell, Python, Ruby or similar) is desirable. • Billings Clinic policy and procedures, both organizational and departmental. • Personal computers, hardware, and software. • Billings Clinic Code of Business Conduct. • Billings Clinic Corporate Compliance Program. • HIPAA and confidentiality requirements. • Patient's/resident's rights. • Customer service techniques and Personal Service Excellence (PSE). • Gathering requirements from internal clients/stakeholders and providing security and technical expertise to define and implement access models satisfying business requirements while adhering to the principle of "least privilege". • Identifying access inconsistencies/risks and providing resolution. • Working on complex application/technical problem resolution. • Preparing and maintaining documentation. • Serve as a key resource on IAM projects and initiatives. • Work with business and project teams to troubleshoot access issues. • Comfortable working in a Windows/Linux environment.

Responsible for managing day-to-day operations for Urology, Nephrology, and Infectious Disease departments ensuring the needs of the patients served are met. Operationalizes short- and long-range department goals. Develops, in partnership with Department Chair and Director, objectives, policies and procedures for service line to formalize and implement the mission, vision and values of Billings Clinic. Maintains the standards, customer relations, and practice in these service lines. Accountabilities include quality of services; high reliability organizing, planning to achieve short range goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management and budgeting oversight.Essential Job Functions• In collaboration with triad partnership of Department Chair and Service Line Director, develops and implements short- and long-range goals.• Oversees department cost centers to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic. Responsible for promotion of, and adherence to, the elements of Billings Clinic's Code of Business Conduct and corporate compliance program.• Leads department in the overall marketing, program development, and service priorities. Coordinates with Department Chair, Service Line Director, and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution.• Develops, implements, and maintains a realistic, cost-effective annual budget.• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic's goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.• Manages Physician clinic schedules to ensure appropriate patient contact hours are met.• Coordinates with affiliates and off campus sites all outreach activities for the departments.• Site administrator for any certification programs for the departments.• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum QualificationsEducation• Minimum two (2) Year / Associate Degree in Business Administration, Health Care Administration, or other Health Care related field • Preferred four (4) Year / Bachelor's Degree in Business Administration, Health Care Administration, or other Health Care related fieldExperience• Four (4) years in Outpatient specialty clinic leadershipCertifications and Licenses• Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles - At hire

Develops objectives, policies, and procedures for department cost centers to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountabilities include quality of services; short- and long-range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management.Essential Job Functions• In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short- and long-range plans, and leads, develops and revises programs which enhance department services.• Leads department in the overall marketing, program development, and service priorities. Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution.• Develops, implements, and maintains a realistic, cost-effective annual budget.• Practices process improvement principles to assess and improve the quality of the service/care provided within the department. Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.• Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.• Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic's goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.• Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.Minimum QualificationsEducation• Four (4) Year Bachelor's Degree in related service areaExperience• Two (2) years of experience in General Surgery or related service areaLicenses and Certifications• Current Montana/Wyoming driver's license and the ability to be insured to operate Billings Clinic vehiclesOr an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Job DescriptionOverall Job Summary: The Store Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Store Manager will ensure the Best Team and support their development, work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Store Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.This position reports to our Area Sales Manager and has the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume) Cash Office Responsible (based on volume), and Sales Associate.Your Day to Day*Sales and ProfitRegularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize resultsEnsure store operations, H&M standards, and best practices are followed including proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, Tasks, and Routines, etc.) and excellent customer service keeping within the sales budget of allocated hoursTogether with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on sellingEnsure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordinglyActively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followedActively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, and price changesPeople and TeamsOversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practicesEvaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance to support the business needsEnsure regular and clear communication to the Store team on Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store goals through daily Store Meetings and weekly/monthly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesStrengthen our Company Culture by promoting feedback in our daily work and coach the Store Team to do the sameFinancial AccountabilitySales and profit responsibility for the storeAccurate recording of sales figures and hoursQualificationsWho You AreInclusive, positive, creative, and willing to try new thingsPassionate for customer service and inspiring it in othersOutcome driven with the planning, engagement, and motivation to bring it to fruitionYou have the ability to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekends2-3+ years of transferrable experience leading management level employee's welcomeBasic computer skills such as browser navigation, software interaction, and data entry are neededMay be required to travel as necessary to support other stores, attend meetings and trainingWhy You'll Love Working for H&MDynamic, team-driven work environment with a group of unique, diverse, and kind individuals.Endless growth & development opportunities.Dress your personality. We encourage you to dress your personality all day, every day. Did we mention our discount at H&M, &Other Stories, and COS?Additional InformationJob Status: Hourly, Non-ExemptCompensation: Salary Range is $62,452 - 70,258 **EEOC Code: OFMThis job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.Benefits:We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.Inclusion & Diversity:H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.Company Description:H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.