Collection Manager Salary in Billings, MT

The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Financial Services Call Center. The Self-Pay Collections Call Center Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of Billings Clinic as it relates to the self-pay billing and collection processes. The Self-Pay Collections Call Center Specialist is responsible for appropriate initial call outs and follow up calls until account balance is resolved. The Self-Pay Collections Call Center Specialist is responsible for supporting consumer requests, including processing one-time and reoccurring payments. They work to identify additional contact information. A majority of their time will be spent on the auto-dialer handling calls and account management.Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members. Focus on patient service is first and foremost. Empowered to initiate service recovery as appropriate.• Answers multi-line phone system and responds to a variety of questions from patients, reconciliation of account balances and complaints regarding services received, provides assistance in resolving concerns as quickly and efficiently as possible, provides education both verbally and via mail in an effort to manage the patient and/or guarantor's expectations as a patient/customer of our facility as it relates to the patient self-pay balance and payment arrangements. Responsible for callbacks to patient/guarantor within one business day with resolution and/or status.• Verifies and/or obtains all payments on self-pay balances following Billings Clinic Policies and Procedures.• Interviews patients or family members regarding finances on past due accounts. Locates and telephones patients or guarantors and works with patients or guarantor to establish mutually payment arrangements. Inputs all collection activity to meet state and federal guidelines in patient notes on computer system.• Responsible to ensure that all regulatory collection practices including FDCPA (Federal Debt Collection Practices Act) regulations as well as TCPA (Telephone Collections Practice Act) are followed and maintained within the Billings Clinic collection practices.• Work in conjunction with insurance call center to ensure that claims have appropriate information on them for submission to insurance companies or agencies by reviewing errors and other prebilling insurance reports/worklists.• Utilizes performance improvement principles to assess and improve quality.• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.• Performs other duties as assigned or needed to meet the needs of the department/organization.

The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre- certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic. Duties include interviews with patient and family members, identification of potential eligibility for SSI, SSDI, Medicaid, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance program and promotion of bank loan program. As each patient's needs differ, assesses the situation and initiates the appropriate method to recommend/resolve the patient's concern/dispute/issue. • Completes daily follow-up on outstanding self-pay balances. Daily performance includes but is not limited to speaking with patients in person, making and receiving telephone calls, establishes and monitors payment plans per policy and procedures and renegotiates payment plan arrangements when new accounts are combined into the payment plan or when patient's circumstances change. Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies. Dispute resolutions coordinating/working with Risk Management, Department Managers, Coding and Compliance, Insurance, Physicians, and any other area necessary to resolve the patient issues. Obtains HIPAA authorization forms, reviews and resolves issues identified in daily correspondence/ interoffice mail and replies to patient either by return mail or by phone. Performs customer service by providing assistance to customer inquiries including account information, insurance billing issues, and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the outcome. • Coordinates financial counseling efforts with entities of Billings Clinic, other physician's offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance. Provides itemized statements needed by patients for their flex plans and other insurance coverage requiring a statement from the patient. • Accepts over the counter cash, check, credit /debit card payments, check by phone, completes employee payroll deduction forms, and finalizes bank loan paperwork with patients. Monitors, posts and adjusts on all collection agency payments. • Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies. Handles all functions required under bankruptcy discharges and requirements. • Utilizes performance improvement principles to assess and improve quality. • Provide Financial Counseling as a Certified Application Counselor for the Health Insurance Market Place • Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.

The Financial Counselor is the main financial contact for cancer outpatients without adequate financial resources. The Financial Counselor looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The Financial Counselor interacts with patients prior to service through financial counseling at the time of pre-registration and pre- treatment, at the time of services and after services through tracking of Medicaid, SSI, MCP, charity applications and telephone collections.Essential Job Functions• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. • Performs customer service as the primary point of contact by providing assistance to cancer patient inquiries including account information, insurance billing issues (including pre-authorization or pre-certification), and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the outcome. Participates as needed, and within established guidelines, in negotiation of discounts with customers, including patients, attorney and collection agencies. • Coordinates financial counseling efforts with entities of Billings Clinic, other physician's offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, insurance coverage issues, and options for patients without insurance. • Performs financial counseling for self pay, commercial insurance, potential clinical research patients and all cancer patients as needed. Duties include interviews with patient and family members, identification of potential eligibility for SSI disability, Medicaid, MCP, charity, and promotion of bank note program. Secures financial informed consent when indicated. • Coordinates with social workers, care navigators and case managers on an as needed basis regarding pre-certifications/authorizations and other financial aspects on the front end of the revenue cycle in order to impact discharge planning, Medicare denial and non-covered services letters, Medicare lifetime reserve election letters. • Establishes and monitors payments plans per policy and procedures and renegotiates payment plan arrangements when new accounts are combined into the payment plan or patient's circumstances change. • Works with patient financial services department to manage self-pay account balances for transfer to bad debt and assignment to outside collection agencies. • Utilizes performance improvement principles to assess and improve quality. • Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.

The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre- certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic. Duties include interviews with patient and family members, identification of potential eligibility for SSI, SSDI, Medicaid, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance program and promotion of bank loan program. As each patient's needs differ, assesses the situation and initiates the appropriate method to recommend/resolve the patient's concern/dispute/issue. • Completes daily follow-up on outstanding self-pay balances. Daily performance includes but is not limited to speaking with patients in person, making and receiving telephone calls, establishes and monitors payment plans per policy and procedures and renegotiates payment plan arrangements when new accounts are combined into the payment plan or when patient's circumstances change. Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies. Dispute resolutions coordinating/working with Risk Management, Department Managers, Coding and Compliance, Insurance, Physicians, and any other area necessary to resolve the patient issues. Obtains HIPAA authorization forms, reviews and resolves issues identified in daily correspondence/ interoffice mail and replies to patient either by return mail or by phone. Performs customer service by providing assistance to customer inquiries including account information, insurance billing issues, and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the outcome. • Coordinates financial counseling efforts with entities of Billings Clinic, other physician's offices, other community health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance. Provides itemized statements needed by patients for their flex plans and other insurance coverage requiring a statement from the patient. • Accepts over the counter cash, check, credit /debit card payments, check by phone, completes employee payroll deduction forms, and finalizes bank loan paperwork with patients. Monitors, posts and adjusts on all collection agency payments. • Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies. Handles all functions required under bankruptcy discharges and requirements. • Utilizes performance improvement principles to assess and improve quality. • Provide Financial Counseling as a Certified Application Counselor for the Health Insurance Market Place • Identifies needs and sets goals for own growth and development; meets mandatory organizational and departmental requirements. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.

May be eligible for $2,000 sign on incentiveUnder general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Advanced Practice Providers (APPs), RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.Essential Job Functions• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.• Assists with patient scheduling of appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or APP.• Orders and maintains clinical and office supplies and equipment as directed.• Maintains patient files, records and other information. Adheres to confidentiality requirements.• Compiles statistical data for reports as directed.• Attends required meetings and participates in committees as requested.• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects and appropriately labels laboratory specimens as needed per organization and department standards.• Cleans and disinfects equipment per Billings Clinic infection control guidelines.• May administer various vaccines per department standards/needs and individual employee leveling grid.• Provides instruction to patients as directed by physician, APP or as documented in department policies and procedures.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.• May assist physicians and APPs in preparing for minor procedures and physical exams.• Administers medications according to department approved grid and guidelines; once department requirements and required training have been met.• May perform patient care tasks to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc. after demonstrated competency.Minimum QualificationsEducation• High school diploma or equivalentOther Minimum Qualifications• Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.• Successful completion of department orientation, skills competencies specific to department• Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better; may be used in lieu of modules)• Completion of Personal Accountability class within first six (6) months of hire• Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager and physician approval.• Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic. If coming from a medical assisting program; must be obtained within 90 days of program completion.Additional Qualifications Level II • Certification or Registration

Provides leadership to the Central Business Office (CBO) and Client staff in one or more areas of the CBO Department. Responsible for hiring and supervision of the office/department staff and the daily operations of the CBO. Responsible for personnel management, orientation and training, and ongoing education for staff, and monitor staffing variances to benchmarks. Ensures compliance to governmental, departmental, and other regulatory requirements, policies, and procedures. Participates in departmental planning, budgetary compliance, development of policies and procedures, and adherence to quality indicators. Responsible for maintaining information management systems utilized by the CBO Department. Conducts process improvement activities to improve CBO operations in the goal of achieving different Accounts Receivable (AR) targets at each CBO client. Leads new CBO client implementation activities.Essential Job Functions• Performs Analysis of Client revenue cycle operations to make recommendations to Clients on coding, revenue capture, reimbursement, and operational optimizations.• Resolve issues utilizing good customer service skills while understanding the financial and customer service impact to CBO Clients.• Possess a thorough understanding of CBO Client charges, billing structures and the rationale behind them so appropriate answers can be given to the customer, public, and third parties.• Directs and coordinates the day-to-day activities for the CBO staff, establishing priorities and assigning workloads.• Manages assigned personnel including interviewing, hiring, directs orientation and training of new staff and current staff, performance appraisal, promotion, counseling, and disciplinary action.• Conducts regular/scheduled CBO staff meetings and provides on-going education to staff due to staffing needs, regulation changes, upgrades to applications and organizational goals.• Collaborates with Systems Analysts in the planning and design of business solutions and resources needed to meet business goals, implementation, and management of system configurations.• Maintains applications or information management systems utilized by the department, continually updating files, updating, and training staff. Coordinates with Information Services in the design, update, scheduling, and problem resolution of information systems used by the department.• Provides input in analyzing needs of the department, participates in budgetary process and maintaining budgetary compliance.• Prepares and analyzes reports on the status and efficiency of the department utilizing various reporting tools including report writers and query. Takes corrective actions based on outcome of reports. Reports and analysis may be needed for senior management decision processes.• Participates in the development and maintenance of departmental policies and procedures and process improvement issues.• Coordinates with outside agencies for collection of outstanding accounts including any accounts requiring legal action and testifying in court.• Utilizes performance improvement principles to thoroughly assess and improve quality.• Prepares monthly client Scorecards and works with System Analyst(s) to address issues identified.• Prepares and/or presents results from monthly reports to CBO clients. Required attendance at client board meetings as needed and/or requested.• Identifies needs and sets goals for own growth and development.• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.• Performs all other duties as assigned or as needed to meet the needs of the department/organization.Minimum QualificationsEducation• Two (2) year Associate Degree in Business Management, Finance, or related field• Four (4) year Bachelor's Degree in Business Management, Finance or related fieldExperience• Two (2) years of successful experience leading and directing staff• Two (2) years of successful experience working closely with accounts and account management• Three (3) years of Billings Clinic patient accounts or health care related experience - preferred• Two (2) years of successful experience applying techniques and skills as a manager and/or leader - preferredCertifications and Licenses• Montana Driver's License (or ability to obtain within 6 months of hire) with ability to be insured for operation of business vehicles