Field Service Engineer Salary in Bedford, NH

Job description summaryDue to rapid growth in our North American business, we are seeking a dynamic and experienced Field Service Team Leader to join our team. The Field Service Team Leader will play a crucial role in leading and managing our field service technicians to ensure the timely and effective delivery of services to our clients. This position requires strong leadership skills, technical expertise, and a commitment to customer satisfaction. The Field Service Team Lead will be located onsite in Bedford, MA and support a few clients with occasional fieldwork on an as needed basis. This position will refer to the Country Manager Samantha Cramer. About usSophion Bioscience is a leading global life science company founded in 2000 by a group of passionate electrophysiologists, with the aim of making patch clamping objective and independent of user skills.We specialize in developing and manufacturing automated patch clamp and cell line solutions. With our complete technical, biological, and application support, we help our partners pioneer ion channel research and drug discovery. We take the voodoo out of patch clamping to provide faster, more accurate, and objective patch clamping results for our users.Through the continued development of our QPatch, and Qube 384 platforms, we offer uncompromised data quality in a user-friendly environment, from assay setup to advanced data analysis.We are headquartered in Denmark and have subsidiaries in Boston, United States, Japan and China.Key responsibilities Lead, mentor, and manage a team of field service technicians to ensure high-quality service delivery.Plan and schedule field service activities, including installations, repairs, and maintenance, to meet customer requirements and deadlines.Coordinate with internal departments to ensure adequate resources, tools, and equipment are available for field service operations.Provide technical guidance and support to field service technicians, including troubleshooting complex issues and resolving customer complaints.Conduct regular performance evaluations and provide feedback and coaching to team members to enhance their skills and performance.Develop and implement training programs for field service technicians to ensure they are equipped with the necessary skills and knowledge.Monitor key performance indicators (KPIs) to measure team performance and identify areas for improvement.Ensure compliance with company policies, procedures, and safety regulations in all field service activities.Collaborate with sales and customer service teams to address customer inquiries and provide technical support as needed.Maintain accurate records of field service activities, including service reports, work orders, and inventory levels.QualificationsBachelor's degree in Electrical Engineering, Biomedical Engineering, a related field or equivalent certificationsIn-depth knowledge of liquid handling devices from various industry systems; ensuring proper integration and functionality is beneficialMinimum of 2 years of management or Team lead experienceHands-on experience with field service workShowcase strong technical aptitude and hands-on experience with electronic and mechanical components to handle system installations, upgrades, and repairs.Experience with service management systems and processesManage MySQL and Oracle databases to ensure seamless system integration and performance.Network Configuration and Maintenance: configure and troubleshoot network setups, routers, and DHCP configurations to guarantee optimal system connectivity.Possess a basic understanding of Linux systems to address software and operating system-related challenges.Communicate effectively with customers and colleagues, ensuring a positive and collaborative working environment.Demonstrate excellent problem-solving and troubleshooting abilities to address technical issues promptly.Travel is required. You should expect to travel 50% of the time. Benefits:Competitive salaryHealth, dental, and vision insurance401(k) planPaid time offIf you are passionate about cutting-edge technology and have the required skills to support our unique automated patch clamp systems, we invite you to apply and be a key player in advancing scientific research and discovery. Join us in shaping the future of electrophysiology!Sophion Bioscience is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, sexual orientation, gender identity, or any other characteristic recognized by law. We do our best to be a great company to work for; fun, fulfilling, and always challenging as we compete in fast-moving markets and industries.Recruiting manager: Samantha Cramer, Country ManagerIf you have questions regarding the job, please contact HR manager Debbie Puglisi (tel. +1 781 971 2656) Please apply via LinkedIn now

Location: Bedford, Ma; Hybrid; Remote in AL, FL, GA, MA, MI, MO, NC, NH, OH, OK, TN, TX, WI, WVThis Role:As a Staff Infrastructure Engineer at LogixHealth, you will work with a globally distributed team of engineers to design and build cutting edge solutions that directly improve the healthcare industry. You'll contribute to our fast-paced, collaborative environment and bring your expertise to continue delivering innovative technology solutions.The ideal candidate will be an expert in architecting, designing and implementing infrastructure solutions to serve the needs of our data processes and software products. This person will always keep security, maintainability, and scalability in mind with the solutions built. They should have excellent interpersonal communication and an aptitude for continuing learning.Key Responsibilities:Lead and contribute to the creation of a cloud platform for delivering complex and challenging projects across software and data.Design and build cloud-native infrastructure using industry leading practices and tools.Establish CI/CD processes, test frameworks, infrastructure-as-code tools, and monitoring/alerting (Git, Terraform, Azure DevOps / GitHub Actions / Jenkins, Azure Monitor / Datadog).Ensure compute, network, storage, and security best principles for a highly available, reliable, secure and cost-efficient solution.Qualifications:To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.Required:BS (or higher, MS / PhD) degree in Computer Science / related field, or equivalent technical experience8+ years infrastructure engineering experience3+ years in a senior, staff or principal engineer roleExperience designing and building cloud-native solutions (Azure, AWS, Google Cloud Platform)Experience with Infrastructure as Code tools (Terraform, Pulumi, cloud-specific IaC tools)Experience with configuration management tools (Ansible, Chef, Salt Stack)Experience with containerization and orchestration technologies (Docker, Kubernetes)Experience leading projects with a team or across teamsPassion for mentoring and guiding othersStrong written and verbal communication skillsPreferred:Azure experienceAzure Databricks implementation experienceStrong programming skills in Python, Go, C#, Java, or other languages (Bash, PowerShell)Experience with one or more CNCF projectsExperience designing and implementing infrastructure security and governance platform adhering to compliance standards (HIPAA, SOC 2)Benefits at LogixHealth:We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.About LogixHealth:At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation's leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.At LogixHealth, we're committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.To learn more about us, visit our website https://www.logixhealth.com/.