Desktop Support Analyst Salary in Baltimore, MD

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.The Role: As the Principal Product Manager, Revenue Optimization for Yahoo News, you will be responsible for defining and prioritizing a roadmap that balances business, advertiser, and user needs across a diverse set of monetization products (direct & programmatic display ads, commerce, native, social, newsletters, subscriptions and video). You'll be responsible for ensuring goals are met by helping teams prioritize, execute, and measure success on revenue initiatives. To be successful, you'll need to influence other teams' roadmaps and be fluent in communicating across cross-functional teams including engineering, design, marketing, sales, and analytics. It's an exciting opportunity where you'll have the ability to leverage the scale and resources of Yahoo's businesses to make a big impact on the Yahoo News business. This role will report to the Vice President of Yahoo News Product. A Lot About You: The ideal candidate will have a track record demonstrating success across product competencies: Product Strategy & Execution Uses frameworks for prioritization based on business and user needExpertly translates business goals into both milestone based roadmaps and technical requirementsAdjusts scope, pivots, or sunsets projects as early as possible when they are not delivering expected resultsAnticipates, captures and communicates the impact of revenue tradeoffs Customer Insight Demonstrates experience balancing quality consumer experiences with long-term value generationDrives business decisions using a heavy dose of data (especially A/B testing) and some intuition when not all data is availableIdentifies key success metrics at project level and collaborates with analysts to ensure the measures are trackable and monitored Team Building Builds strong relationships across functions and organizations through on-time delivery, high quality products, and innovationClearly communicates rationale behind prioritization decisions to senior leadership and key stakeholdersCreate artifacts to ensure stakeholders can track decisions and project statusSuccessfully influences team members, stakeholders and leaders to support and contribute to initiativesDeploys a wide variety of communication approaches based on situationListens, aligns and motivates peers, leadership, and teams around shared goals You Must Have: Experience as a Product Manager driving user and revenue growth across desktop/mobile web & appTrack record of executing revenue projects that show thoughtful prioritization and a balance between optimizing RPMs and user experienceExperience collaborating with demand/yield teams to drive eCPM growth Nice to Have(s): Familiarity with Google Ad Manager is a huge plusFamiliarity with monetization strategies on both content driven sites as well as Online gamesFamiliarity with how advertisers are buying media and the operational workflows to traffic and report on advertising campaignsFamiliarity with contextual and behavioral advertising and how the current landscape is evolvingFamiliarity with Looker or other analytics platforms If you thrive in a fast-paced and dynamic environment, value diversity and enjoy solving hard problems with smart people, we would love to hear from you. Join us at Yahoo News and make a significant impact on how users understand and engage with the news. Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.The compensation for this position ranges from $136,125.00 - $283,750.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements. If you're curious about how this factors into this role, please discuss with the recruiter. Currently work for Yahoo? Please apply on our internal career site.

Key Required Skills:Tableau Server installation and configuration, Excellent presentation skills, experience with Tableau best practices and features, excellent customer service and communication skillsPosition Description:Monitor the performance of reports and dashboards and take corrective action to optimize and improve dashboard performance as necessary.Work with BI Team and others to help troubleshoot issues with Tableau dashboards, and assist with design and data development issues.Work closely and collaboratively with end users, analysts, and stakeholders to ensure best practices are being used, proper training is being offered and issues and questions are being answered promptly.Run cleanup and create Tableau Server backups. Enforce Tableau Server Security Policies.Partner with the infrastructure team to troubleshoot and resolve network/Windows server-related issues.Serve as backup Server Administrator to install and deploy new versions of Tableau software across all lifecycle environments.Create/Modify/Manage Tableau Server Task Schedules. Monitor Tableau Server activity/usage statistics to identify possible performance issues/enhancements.All other duties as assigned or directedSkills Requirements:Required Skills and Experience:7+ years of experience with a Bachelor's degree in computer science, Mathematics, Engineering, or a related field8+ years of demonstrated design and development skills using Tableau Desktop and Tableau Server.3+ years of demonstrated installation, configuration, and administrative support of Tableau 2019.1 or above.Must be able to obtain and maintain a Public Trust. Must reside within two (2) hours of Woodlawn, MD.Must be willing to work on-site at least 2 days a week.Hands-on experience with Tableau Server configuration and maintenance of projects, group security, and permissions.Hands-on experience installing and deploying new versions of Tableau software across all lifecycle environments.Experience building complex reports, dashboards, scorecards, and visualizations using Tableau.Experience in the creation and use of visualizations and conducting data analysis. Critical thinking, problem-solving, and the ability to work independently or collaboratively is required. Thorough understanding of data warehouse techniques (dimensional models and aggregation techniques).IT customer service experience providing user support including providing technical support/resolutions and direction on non-technical aspects of the software use. Strong written and oral communication skills including the ability to communicate complex technical concepts to non-technical/business stakeholders and conversely, communicate business information to a technical audience.Experience in adapting to changing environments. Candidate must be willing to exercise patience and be able to adapt and respond to rapidly changing priorities while maintaining a respectful and positive attitude with team members and stakeholders. Experience in conducting training sessions or facilitating business presentations such as user groups. Possess the ability to drive insights into actions that improve the team's service delivery or user experience.Excellent communication and written skills Desired Skills and Experiences:Working knowledge of Tableau Prep.Experience writing advanced SQL queries and designing data models in Greenplum, Postgres, SQL Server, MySQL, Oracle, and DB2.Experience in requirement elicitation and documentation.Experience conducting validation and/or user acceptance testing.Education:Bachelor's degree in computer science, Mathematics, Engineering, or a related field PI239745068

RESPONSIBILITIES:Kforce has a client in Baltimore, MD that is seeking a Technical Support III candidate for a 9-month contract. Candidates for this role must be local to Baltimore, MD and will involve some travel to client's office locations and work directly with end users and business clients (Atlantic region to Chicago only). Client will reimburse travel to office locations.Job Description: Technical Support III will review, analyze, and evaluate information technology systems operations Relies on limited experience and judgment to plan and accomplish goals Works under general supervision; Typically reports to a project leader or manager Perform, manage, and document work activities relating to projects, sub-projects, or processes As a Technical Support III, you will plan, design, and build high quality IT software solutions in accordance with Company IT standards Maintain and enhance engagement with business and IT partners and other stakeholders Utilize understanding of customer's business needs to determine requirements Performs a variety of tasksREQUIREMENTS: May require an Associate degree in a related area and 5+ years of experience in the field or in a related area Experience and skills with IT infrastructure and application technologies, such as Web/Application (.NET/Java), WebSphere or WebLogic, relational database (Oracle, SQL Server), Microsoft Windows (Desktop/Server), Unix/Linux operating systems, Scripting, SQL, and other technical tools Experience with Passport/Asset Suite is a plus Experience supporting handheld devices, including end user support is a plus Familiar with standard concepts, practices, and procedures within a particular field A certain degree of creativity and latitude is required Ability to apply technical expertise to plan, design, build, or support required products and processes The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.