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Technical Support Analyst Salary in Baltimore, MD

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Information Security Analyst
9th Way Insignia, Baltimore
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Focuses on leading a team and working hands-on with projects involving technology. Hybrid Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills. Functional Job (LCAT) Information: Information Security Analyst - Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses. Responsibilities: Prepare detailed reports documenting security breaches and assess the extent of damage caused by these incidents. Monitor network traffic to identify potential security breaches and promptly investigate any anomalies. Install and configure security software tools, including firewalls, intrusion detection systems (IDS), and data encryption programs. Collaborate with IT teams to ensure robust security measures are in place. Research and stay informed about the latest developments in information technology security. Implement cutting-edge technologies to protect sensitive data and systems. Develop and maintain security policies, standards, and procedures. Create a comprehensive security plan that aligns with industry best practices. Conduct regular simulated cyber-attacks to identify vulnerabilities in computer systems. Address and remediate any weaknesses before external threats exploit them. Advise managers and senior executives on security advancements and risk mitigation strategies. Assist colleagues in installing new software and educate them on security protocols. Requirements: Bachelor's degree in Computer Science, Information Technology , a related field (or equivalent work experience in lieu of degree). 7-9 years experience Strong analytical skills and attention to detail. 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Computer Systems Analyst
9th Way Insignia, Baltimore
Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for a Computer Systems Analyst to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: A Computer Systems Analyst - Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software Professional Level Information: A Computer Systems Analyst aligns as a Engineer (3) within 9th Way Insignia Technology. An Engineer, 3 typically plans and directs research or development work on complex projects, along with engaging various parties in design and development. Costs and recommendations of new components may also involve part of the job scope. Performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 3 oversees the design, development, implementation, and analysis of technical products and systems. An Engineer, 3 has broad knowledge of engineering procedures and assists in the resolution of complex problems. An Engineer, 3 has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges. Responsibilities: Analyze and assess current computer systems and processes to identify areas for improvement. Collaborate with stakeholders to understand their requirements and translate them into technical specifications. Design, develop, and implement efficient and cost-effective computer systems and solutions. Conduct testing and troubleshooting of systems to identify and resolve issues promptly. Monitor system performance and make recommendations for improvements and upgrades. Develop and maintain documentation related to system configurations, processes, and procedures. Provide technical support and training to end-users as needed. Stay updated on emerging technologies and industry trends to recommend innovative solutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience in lieu of degree) 7-9 years experience Proven experience as a Computer Systems Analyst or similar role. Strong analytical and problem-solving skills with attention to detail. Proficiency in programming languages such as Java, C++, Python, etc. Experience with database management systems (e.g., SQL, Oracle,). Knowledge of network infrastructure and protocols. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Preferred/Desired: Relevant certifications (e.g., Certified Computer Systems Analyst) are a plus. Salary Range: The salary range for this position is $96,370 - $138,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b3b-7e96-41a5-8c77-6f628ba2fa85
Business Intelligence Analyst
9th Way Insignia, Baltimore
Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Program Introduction 9th Way Insignia Technology provides Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Professional Level Information: The Business Intelligence Analyst aligns within 9th Way Insignia as an Engineer (3). An Engineer 3 typically performs multiple engineering-related tasks in various assignments within the project and firm. An Engineer, 3 oversees the design, development, implementation, and analysis of technical products and systems. An Engineer, 3 has broad knowledge of engineering procedures and assists in the resolution of complex problems. An Engineer, 3 has strong technical skills and background, a knack for learning new technologies, and a blend of good problem-solving and innovation needed to resolve a wide variety of technical production challenges. Functional Job (LCAT) Information: Business Intelligence Analyst - Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Responsibilities: Managing data retrieval and analysis Organizing data points Analyzing data to determine a corporation's needs. Create and maintain business intelligence solutions that provide valuable insights for decision-making. Utilize tools and technologies to extract, transform, and load data from various sources. Generate reports using office applications (such as Excel or Power BI) to improve business processes. Design and develop dashboards that visualize key performance indicators (KPIs). Work closely with cross-functional teams to collect data and execute the company's mission. Communicate effectively with stakeholders to understand their requirements. Evaluate business processes and identify areas for improvement. Recommend data-driven solutions to management and executives for implementation. Create and maintain documentation, including system design, requirements, and user manuals. Ensure clear communication of technical details to relevant parties. Streamline and improve organizational operations for efficiency and profitability. Identify opportunities for system enhancements and process optimization. Requirements: Bachelor's degree, or equivalent education in computer science, math, or a related science field (or equivalent work experience in lieu of degree) 7-9 years experience Strong analytical abilities. Excellent communication skills. Attention to detail. Preferred/Desired: Certifications in data analysis tools (e.g., SQL, Excel, Power BI). Salary Range: The salary range for this position is $96,370 - $119,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: This location for this position is virtual anywhere in the continental United States. 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b3f-c324-424b-b4fb-697aeda1cc5d
Analyst, Business Intelligence - Partner Reporting and Insights for News Group Consumer Analytics & Data Science
Yahoo! Inc., Baltimore
Yahoo is a global media and tech company that connects people to their passions. We reach hundreds of millions of people around the world, bringing them closer to what they love-from finance and sports, to shopping, gaming and news-with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.Analyst, Business Intelligence - Partner Reporting and Insights for News Group Consumer Analytics & Data Science About Yahoo Yahoo is a global media and tech company that connects people to their passions. We reach roughly 700M people around the world, bringing them closer to what they love-from finance and sports, to shopping, gaming and news-with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media. What this team is looking for Yahoo is looking for a versatile data enthusiast with excellent business sense, outstanding analytical skills, a proven ability to communicate analytical findings, and rich experience in leveraging various data sets. We are responsible for providing fast, clean, and relevant data for key measurements and insights about the users of Yahoo. This individual contributor role will be responsible for Reporting and Insights for Yahoo's Partner Portals (AT&T, Frontier, and Rogers) as well as support on special projects. This person will be working directly with internal stakeholders including News Business Development Managers, News Product Managers, News Editorial, and other YARD (Yahoo Research and Analytics) internal stakeholders to deliver reports and actionable insights, while driving data-led decisions that inform Yahoo News Group's strategy. Day to Day ResponsibilitiesAnalyze performance (web & mobile) across Yahoo News Group products (Homepage, News, Entertainment & Life pages, in addition to the News App), to understand user trends, behavior and competitive landscapeAct as the Business Intelligence lead for multiple squads in an agile work environment.Support the News Group Analytics team with weekly, monthly & quarterly performance reportsPresent and communicate performance results and findings to various stakeholders at all levelsSupport ad hoc analyses coming from leadership and other key stakeholders within the companyMonitor data quality issues, partnering with other teams to surface gaps/inconsistenciesResearch market opportunities using third-party data sources such as Comscore, Similar Web, Shareablee, Data AI, Emplifi, etc.Basic Requirements (Must Have)Bachelor's degree (Master's preferred) and experience in digital analytics and insights delivery.1+ years of experience generating actionable insights that aid data-driven decisions in building great products with great user experience.Experience using web/mobile analytics tools such as Adobe Analytics or Google AnalyticsProficient in data visualization tools such as Google Studio, Tableau, Domo, Looker or similar tools is a must.Expert knowledge of SQL is needed.Experience conducting analyses across Digital Content and/or Product teams.Strong analytical skills and quantitative mindset with understanding of basic statistics.Proven track record and enthusiasm for complex problem solving and analysis, including working with large data sets and great Excel skills.Strong communication skills and ability to craft and present data driven analyses and insights to articulate performance and opportunities to key stakeholders.The ability to work across multiple disciplines with both data and non-data focused people alike.Ability and enthusiasm to work in a fast-paced environment where deadlines can sometimes be tight and stakeholder needs immediate.A hands-on attitude. Someone who is not afraid to dig into technical/instrumentation issues and won't be stopped until they find the right solution.Self-motivated and results-driven.Media industry experience is a must.Desired Characteristics (Preferred)Master's Degree in Business, Statistics, Computer Science, Economics, Marketing, MBA, Engineering, Mathematics, FinanceProficient in programming languages such as Python or R preferred.Extensive experience collaborating with Product teams/Product AnalyticsExperience in report automationKnowledge of social media analytics (Facebook Insights, Snapchat Analytics, Conviva, YouTube Analytics, Listenfirst, Tubular, Social Content Ratings, etc.).Experience collaborating with UX Research/Design teams in order to dig deeper into consumer preferences/behaviorA News & Entertainment fanatic.Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.The compensation for this position ranges from $61,875.00 - $128,750.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements. If you're curious about how this factors into this role, please discuss with the recruiter. Currently work for Yahoo? Please apply on our internal career site.
Technical Support III
Kforce Inc, Baltimore
RESPONSIBILITIES:Kforce has a client in Baltimore, MD that is seeking a Technical Support III candidate for a 9-month contract. Candidates for this role must be local to Baltimore, MD and will involve some travel to client's office locations and work directly with end users and business clients (Atlantic region to Chicago only). Client will reimburse travel to office locations.Job Description: Technical Support III will review, analyze, and evaluate information technology systems operations Relies on limited experience and judgment to plan and accomplish goals Works under general supervision; Typically reports to a project leader or manager Perform, manage, and document work activities relating to projects, sub-projects, or processes As a Technical Support III, you will plan, design, and build high quality IT software solutions in accordance with Company IT standards Maintain and enhance engagement with business and IT partners and other stakeholders Utilize understanding of customer's business needs to determine requirements Performs a variety of tasksREQUIREMENTS: May require an Associate degree in a related area and 5+ years of experience in the field or in a related area Experience and skills with IT infrastructure and application technologies, such as Web/Application (.NET/Java), WebSphere or WebLogic, relational database (Oracle, SQL Server), Microsoft Windows (Desktop/Server), Unix/Linux operating systems, Scripting, SQL, and other technical tools Experience with Passport/Asset Suite is a plus Experience supporting handheld devices, including end user support is a plus Familiar with standard concepts, practices, and procedures within a particular field A certain degree of creativity and latitude is required Ability to apply technical expertise to plan, design, build, or support required products and processes The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Business System Analyst
Robert Half, Baltimore
Robert Half is excited to announce a Business Analyst Opportunity with one of our biggest clients in the Banking Industry:Responsibilities:Apply a lean-agile mindset to work and support organizational agilityActively participate throughout the software development processUse questions and proposals to clarify requirements when unclear.Independently work with domain experts on low to medium complexity tasks to ensure clarity of the problem/opportunity and elicit business requirements.Collaborate closely with internal and external business partners to ensure all business requirements are understood, documented, and met.Create and organize documentation such as project inception & technical architecture diagrams.Hybrid: 2 days onsite!Requirements:Proficiency in basic SQL queriesUnderstanding of APIs and experience with tools like PostmanAbility to gather requirements and collaborate with C-Level executivesStrong skills in software testing and documentationProficiency in Excel and data analysisIdeal candidates will have financial experience, particularly in trading with OMS or EMS systems such as Charles River, Bloomberg, etc.Newly Added Responsibility: Past programming experience or ability to do light scripting preferred (Python, R, Matlab, or any object-oriented coding language)