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Site Supervisor Salary in Austin, TX

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Field Supervisor
Veolia North America, Austin
Company DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com Job DescriptionBENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Responsible for overseeing the field operations activities and coordinating the day-to-day job activities of the team. This position provides transportation and disposal services to our clients. Responsibilities include manifesting, packaging, spill clean-up response and remedial activities, labeling, loading, off loading & coordinating transportation, and sampling/profiling material while adhering to state and federal environmental, health, and safety regulations. Provides training and guidance to others. Assists in preparing projects estimatesPrimary Duties/responsibilities: Leads teams in the packing, labeling, manifesting and shipping hazardous waste from the customer(s) site to appropriate disposal centers.Comply and enforce all compliance, health and safety, and procedures in accordance with departmental policies and procedures.Recognize and act on opportunities to increase value added services to customers. Maintain professional & courteous communications with internal and external customers on a daily basis.Knowledge of disposal site capabilities and limitations prior to shipping waste materials in ensure efficient disbursement and storage.Ensure completion and accuracy of all DOT/EPA and VES-TS regulations required in submitting paperwork to expedite the disposal of hazardous waste materials.Complete all mandatory training courses as required by OSHA as well as update refresher courses instituted by the company.Operate and maintain all equipment in a professional manner to ensure optimum efficiency and effectiveness to complete project(s) in a timely manner.Assists in the training of lower level field personnelOther duties as assigned.QualificationsEducation / Experience / Background: Bachelor's degree in a related field or equivalent work experience required2 to 4 years of hazardous waste experience requiredSupervisory experience preferredKnowledge / Skills / Abilities: Computer proficiencyExcellent interpersonal and communication skillsTime management: the ability to organize and manage multiple deadlinesStrong customer service orientationKnowledge and understanding of contract terms and possess the ability to follow through to completion.Strong supervisory and leadership skillsRequired Certification / Licenses / Training: Class A or B Commercial Drivers License (CDL)40-hour HAZWOPER TrainingAdditional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Security Officer-Part Time
Securitas Critical Infrastructure Services, Inc, Austin
Step Up. Join Our Elite Force. Position Details: Location: Austin, TX Shift: Part-Time: Weekends Pay $24/hourly Must be 18+ High School Diploma/GED related experience preferred Valid Driver's License Security License required before starting work Upon hire, must be able to obtain / maintain DoD Top Secret clearance Job Description:Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.Job Requirements: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About Us Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood. About the Team Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.IntegrityA Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.VigilanceProfessionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.HelpfulnessHelpfulness is about our employees always being ready to assist within the context of a particular assignment.
IT Infrastructure Architect
Austin Energy, Austin, Texas, United States
Position Information Posting Title IT Infrastructure Architect Job Requisition Number AE503669 Position Number 111499 Job Type Full-Time Division Name Information Technology Minimum Qualifications Education and/or Equivalent Experience: + Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. + Experience may substitute for education for up to four (4) years. + Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience. Licenses and Certifications Required: + Valid Texas Driver’s License depending on assignment. Notes to Applicants Austin Energy is seeking an IT Infrastructure Architect to join the IT Network LAN & Telecom team. The architect’s duties include contributing to designing, implementing, managing, and maintaining highly complex, secure, and reliable network infrastructure. Documentation and troubleshooting of network components. Use experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: + Ensure compliance with all security policies, procedures, and standards to regulatory standards. + Administer and build network security systems. + Administer routing and switching, logging and security event analysis, and firewalls. + Lead compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. + Administer modeling software and review business rules for access. + Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment. + Provide collaborative input to infrastructure planning and design. + Provide leadership and guidance (mentoring) to junior team members using motivational and collaborative skills. + Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite, you may be eligible to drive a City vehicle to and from multiple work locations. HYBRID TELEWORK SCHEDULE : Infrastructure team members are required to be onsite a minimum of twice a week. Pay Range Commensurate Hours Work Schedule: + Monday through Friday: 8:00 a.m. to 5:00 p.m. (40-hour work week). + Additional work hours may be required to support 24-hour Utility operations which may include evenings, weekends, holidays, inclement weather and emergency closures. + Infrastructure team members are required to be onsite a minimum of twice a week. Job Close Date 06/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location SCC, 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: 1. Experience implementing, operating, managing, monitoring, and troubleshooting complex networks: + Switches (preferably Cisco) + Routers (routing protocols: BGP , OSPF , EIGRP , and VXLAN ) + NGFW (preferably Palo Alto) + Wireless networks: Cisco (controlled by DNA and ISE ), and Aruba ClearPass + Network access controls: Radius/ TACACS and MFA administration + Software-defined networks: Cisco DNA , ACI , and VMware NSX . + Load balances (preferably A10 or AVI ) + DNS (preferably Infoblox or BIND ) 2. Experience with automation of work processes and procedures using scripting languages. 3. Experience complying with regulatory controls, i.e., North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley-Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others. 4. Experience communicating network infrastructure content to various stakeholders. Other: + Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. + Develops the vision, strategy, conceptual and logical designs, roadmaps, and other architectural deliverables for the domain area (e.g., business, data, solutions, infrastructure, etc.) + Defines the principles that guide technology decisions for the enterprise in their domain. + Designs the implementation of a technical architecture based on business requirements and IT strategies, as well as rectify gaps and pain points within the current state. + Works on high-level projects, ensuring processes align with the domain focused architectural strategy and business strategy + Guides project team members in the implementation of the architecture + Serves as the deepest technology expert in their respective domains and as such, are involved in or lead technology strategy, migration, integration and evolution of the technical infrastructure + Collaborates closely with other architects and engineers to ensure alignment of domain architectures and activities with the broader enterprise architecture and strategy + Leads and contributes to the domain technical and business discussions relative to future architecture direction. + Analyzes the current technology environment to detect critical deficiencies and recommend solutions for improvement. + Leads the evaluation and selection of technology and products, as well as the design of standard configurations for given domain. + Leads and facilitates the domain’s architecture governance process based on Enterprise Architecture’s governance structure. Responsibilities – Supervisor and/or Leadership Exercised: + May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Knowledge of leading architecture practices and critical architecture deliverables. + Knowledge of system development life cycle ( SDLC ) methodologies (e.g., waterfall, spiral, agile software development, rapid prototyping, incremental). + Knowledge and/or experience participating in architecture governance forums. + Knowledge and/or exposure to how information and technology has been applied to create value for an organization (regardless of industry). Preferably different types of technologies. + Knowledge of domain specific processes, procedures, critical supporting activities, and risks. + Knowledge of computer science, information technology standards and controls, and technology frameworks and trends. + Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate). + Knowledge and experience designing conceptual and logical design and translating work between different levels of abstraction. + Knowledge of various development languages (e.g., Java, Go, Python, JavaScript, HTML , CSS ). + Knowledge of various database technologies (e.g., MySQL, MongoDB, Oracle). + Ability to lead financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills. + Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes. + Ability to quickly comprehend the functions, capabilities and financial impact of existing, new and emerging technologies that enable and drive new business designs and models. + Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders. + Ability to work effectively with different types of scenarios and challenges and to adapt within a variety of changing situations, while working with individuals and groups. + Ability to adjust approach based on internal and external dynamics, and an acute perception of the dimensions of business issues. + Ability to synthesize facts, theories, trends, inferences and key issues and/or themes in complex and variable situations and to recognize abstract patterns and relationships among apparently unrelated entities and situations. + Ability to leverage intellectual curiosity to inform solutions and innovate. + Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills. + Ability to adhere to required compliance to all change management policies and procedures. + Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * The minimum qualifications for the IT Infrastructure Architect position require graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job plus four (4) years of experience in a related field. Experience may substitute for education up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience. Do you meet these qualifications? + Yes + No + * Describe how your education and experience aligns with the duties of this position? (Open Ended Question) + * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. + I acknowledge and understand this position requires a Criminal Background Investigation (CBI). + * This position requires frequent bending, lifting, walking, carrying or using force equal to lifting 50 lbs., and working outdoors (sometimes in extreme weather). Can you meet the physical requirements for this position with or without reasonable accommodation? + Yes + No + * Are you willing to accept call-back and/or on-call assignments? + Yes + No + * Do you have the ability to travel to multiple sites as part of the regular job duties? + Yes + No + * Describe your experience with software-defined networks (SDN). Please list the employer where you gained this experience and the technology used. (Open Ended Question) + * Describe your experience with firewalls, switches, and routers. Please list the employer where you gained this experience and the technology used. (Open Ended Question) + * Describe your experience with load balancers. Please list the employer where you gained this experience and the technology used. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-978-JOBS (5627) Privacy Notice (https://www.austintexas.gov/page/privacy-policy)
Environmental Health and Safety Supervisor
Veolia North America, Austin
Company DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com Job DescriptionThis position is located in a Semiconductor Manufacturing Facility in Austin, Texas.BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Responsible for providing and administering environmental, health, and safety programs and related policies and procedures affecting the company's existing and/or proposed environmental health and safety issues. Acts in a liaison capacity with EH&S personnel regarding interpretation of all policies and procedures, pertaining to technical support and guidance on industrial hygiene, reactive and explosive, OHSA, substance abuse testing, accident prevention, etc. On an as-needed basis, provides and assists in training emergency response techniques, safety management, risk assessment, etc. to maintain appropriate safety standardsPrimary Duties/responsibilities: Implement and administer programs pertaining to OSHA, medical surveillance, substance abuse testing to avoid potential liabilities and maintain a viable workforce at all Veolia facilities.Coordinate worker's compensation, accident, and injury management programs with facility health and safety personnel to determine adverse trends and develop meaningful productive, resulting in cost-effective operations.Assist in the development and implementation of the ISO Program initiatives.Implement industrial hygiene programs as well as modify existing plans to meet the needs of the facility(s).Acts as chairperson or member of improvement teams for all environmental, health, and safety programs.Provides guidance to all levels of management regarding the utilization of appropriate practices in conjunction with regulatory requirements and changes, if necessary.Provides training in environmental, OSHA, DOT, site remediation, reactive chemical operations, emergency response, etc. as needed or requested by the facility.Provides appropriate research and investigation to support the development of existing and/or potential new health and safety policies as determined by management or required by federal, state, or local governmental agencies.Administer computer programs required to support the EH&S Department. (CMS, Tracer, Compliance Suite, HM DOT, Intelex, Google Suite, etc.)Approximately10%TravelQualificationsEducation / Experience / Background: BS in a related field required3 to 5 years in the hazardous waste industry or related work experience preferred.3 years minimum in a problem-solving capacityKnowledge / Skills / Abilities: "Hands-On" experience and technical knowledge of "plant-critical" industrial health and safety standards including, but not limited to, Process Safety Management, Confined Space Entry, Personal Protective Equipment, Fire Safety, Emergency Response, Control of Hazardous Energy, Medical Surveillance, Root cause analysis, and workplace chemical exposure assessments and exposure control methodologies.Familiarity with OSHA, RCRA, DOT, and other applicable regulationsComputer proficiency with Microsoft Office and Google SuiteStrong team playerExcellent interpersonal and communication skillsTime management: the ability to organize and manage multiple deadlinesExtensive knowledge in health and safety methodologiesRequired Certification / Licenses / Training: 40-hourHAZWOPERCertificationDOT Hazardous Material Certification.OSHA 30 hourAdditional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Accounts Payable Administrator
Dragados USA, Austin
PRIMARY RESPONSIBILTIES: Handle and process all aspects of job site payables, including PO verification, ticket scanning, invoice coding, invoice processing, and other administrative duties as neededResearch job site payable issues and communicate with vendors to resolve issues in a timely mannerRecord on a daily basis all permanent material received on the project by inputting ticket information (dates, quantities, description of materials, unit price, etc.) into the project tracking logs so that the project team can accurately record cost and quantities throughout the monthVerify subcontractor pay apps for accuracy against contracts, route for proper approvals, and process for payment monthly and within prompt payment termsMonitor monthly submission of certified payroll by subcontractorsSupport project team by gathering documentation to provide with monthly contract billings to client in a timely mannerWork with project engineers to review timecards for accuracy and once confirmed generate an export in our company time keeping system to provide to payroll before weekly deadlineMonthly review of job cost activity ensuring consistent and proper codingREQUIREMENTS:Minimum of two years of experience in office administration, construction administration preferredTeam playerProficiency with MS Office products (Word, Excel, Outlook, etc.)Excellent interpersonal and communication (verbal and written) skillsHigh attention to detail and accuracyWorking knowledge of a standard accounts payable system10 Key by touchAble to learn new computer systems quicklyBasic understanding of cost tracking and controls principlesWillingness to take on additional tasksAbility to work independently and prioritize multiple tasks under tight deadlinesMust be comfortable working in a trailer in a construction yardMust have excellent organizational skillsPre-employment background check and drug screening requiredPulice Construction, Inc. is an Equal Opportunity Employer Women/Minorities/Veterans/Disabled
Field Service/Start-Up Engineer II
US Tech Solutions, Austin
Duration: 12 Months ContractDescription:• Performs on-site service and repair of semiconductor processing equipment.• Troubleshoots equipment problems.• Maintains records and reports as required.• Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.• Orders and installs parts.• Responds to emergency service calls as required Instructs customer operating technicians on system operation and maintenance.• Perform upgrades and modifications to equipment as needed.• Remain current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.• Incumbents are responsible for the upkeep, maintenance and security of company property including vehicles, tools, etc.• Employees must also maintain standards of conduct acceptable to both TEA and customers to maintain credentials for being on customer site(s).Qualifications:• Associate degree in electronics, engineering, or other applicable field of study; bachelor's degree in engineering or technology preferred.• 2+ year previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment.• Excellent customer interface skills is required.• Mechanical aptitude is required as well as an ability to use appropriate tools Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required.Physical Requirements:• Job duties are often performed in confined areas in a clean room environment, in awkward positions and/or in high places.• Mechanical aptitude, manual dexterity, and ability to lift/carry objects up to 35 pounds is required.• May require bending/stooping/crawling/climbing.• May require the use of Personal Protection equipment and proper industry safety procedures when working with one or more dangerous element or conditions such as chemicals, electric currents, or high voltage, moving mechanical parts, radiation, etc.• Occasional overnight travel to TEL factory, training facilities and customer locations may be required.Experience:• Minimum of 2 years of experience required in Maintenance and troubleshooting of Mechanical/electrical equipments.Required Skills:• 2+ year previous experience in maintenance, repair, and troubleshooting of semiconductor or Mechanical/electrical capital equipments.• Excellent customer interface skills is required.• Mechanical aptitude is required as well as an ability to use appropriate tools.• Thorough understanding of technical issues involving the maintenance, repair and/or installation of company equipment and company procedures are required Physical.Education:• Associate degree in electronics, engineering, or other applicable field of study; bachelor's degree in engineering or technology preferred.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: DeepakEmail: [email protected] Id: 24-09525
Customer Success Director
Bizzdesign, Austin
Are you an enthusiastic, motivated senior professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!Who are we?Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over 160 diverse individuals, representing over 23 nationalities, collaborating across 6 different countries. At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.Our software platform plays a pivotal role in enabling global organizations like Intel, HP, Maersk, Nestle, Wells Fargo, T-Mobile (& many more), to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.What impact will you make?As Customer Success Director, you are the strategic expert in leading Bizzdesign's customers on the path to success, utilizing Bizzdesign solutions and expertise, in continuous strategic dialogue with customers' key stakeholders.In the early phase of a customer's lifecycle, you are actively engaged with customers, making sure the expected business value is delivered and in later stages, you strengthen relationships, manage health, and mitigate risks to drive value with Bizzdesign continuously.You are part of the Strategic Customer Success team, dedicated to supporting our most valuable customer in the Fortune 1000 space, with a personal focus on a selected group of customers in North America. This team is part of Bizzdesign's Customer Success Organization (CSO).Bizzdesign's CSO provides expertise, training, consulting, and support to ensure our software is a true "solution" to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.The Strategic Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions, with successful post-sale onboarding support, business value delivery discussions during implementation, and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations. All of this is driven by customer satisfaction, support references, and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.Your tasks include:Customer Success Engagement:Serve as the trusted advisor for strategic key customers across the customer lifecycle; onboarding, adoption, advocacy, and expansion.Manage and ensure collaboration with key stakeholders and experts to drive future growth, using our Customer Success Plan, focused on enabling customer business value maximization.Customer Success Coaching:Support the CSO team to ensure the continued double-digit growth of the Bizzdesign business by continually improving our customer success best practices, focusing on value delivery & customer satisfaction.Partner with Bizzdesign's teams to optimize customer value, resolve technical challenges, advance account renewals, and expansion, create collateral and events, and design ideal offers & features.Reference/Advocate support:Conduct regular business reviews to celebrate positive outcomes and identify growth opportunities, increasing customer references, and case studies.Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.Renewals:You will actively drive the Renewal Process together with our Sales team to ensure a healthy NRR (Net Retention Rate).What are we looking for?You have 7+ years of experience in technology-enabled consulting services at large SaaS enterprises.You have 7+ years of experience in Business Consulting/Change Management.Knowledge and experience in enterprise architecture and/or business architecture is a must.You have excellent communication and presentation skills (both written and verbal), toward audiences of different levels.You have a strong track record of driving customer value growth across all stages of the customer lifecycle.You have the willingness to travel in North America and other regions to ensure a high degree of customer intimacy and engagement.You have at least completed a Bachelor of IT, Business Economics, or equivalent qualifications.You have an entrepreneurial, proactive, and ambitious attitude.You are a relationship builder and a confident facilitator.You are fluent in English (written and verbal).You have full ownership and accountability.You have a high degree of honesty and integrity.You have a "hands-on" and "roll-up-your-sleeves" collaborating supervisor attitude.This is a hybrid role, so we expect you to be in our Austin office at least 2-3 times per week.What is in it for you?You will have a competitive base salary and performance bonuses.You will get a health and pension allowance.We like to invest in the growth of our employees, so we offer a range of courses and training depending on what you need so you can get a little bit better every day you're with us.A dynamic in-office working environment in the heart of Downtown Austin.A fantastic working atmosphere with amazing colleagues who always put a smile on your face.Working together in an international environment with colleagues from all over the globe.There will always be room for your new ideas, suggestions, and initiatives, no matter how long you've been with us.All business expenses will be paid.You will have a role in an entrepreneurial and low bureaucratic working environment within a rapidly growing global software company.You will join our existing Strategic Customer Success team as well as the global CSO Leadership team and will be expected to travel to clients' sites across North America and other regions if required.Are you ready to start building your future with us? Let's meet up for a cup of coffee online and see if we have a match!For additional information about the role of Customer Success Director, please contact Maria Cotorceanu who is the Global Recruiter via [email protected] someone at Bizzdesign has referred you or shared this role with you, please make sure to mention the employee's name in your email.*Applications submitted via email will not be taken into consideration*Acquisition based on this vacancy is not appreciated.
Customer Service Supervisor
VINCI, Austin
ABOUT VIAPLUS:ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a "one account" feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue - all while providing exceptional customer service.Learn more: http://www.viaplus.comABOUT VINCI HIGHWAYSVINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.More information:https://www.vinci-concessions.com/en/vinci-highwayshttps://www.linkedin.com/company/vinci-highways/@VINCIConcessJOB PROFILE: Customer Service SupervisorJOB LOCATION: Austin, TX (On-Site)JOB RESPONSIBILITIES:Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner• Assists customers in resolving complaints concerning billing or service rendered• Uses judgement to minimize complaints referred to designated managers or departments for investigation• Administers new hire and continuing training programs• Assist customers with special problems referred from Customer Service Representatives (CSR), assist with daily close-outs procedures, training, floor supervision• Must handle confidential information and assignment of special projects as needed• Talks with customers by phone or in person and receives orders for new accounts, changes of account type, change of account payment option, and other changes in service or account information• Ability to deal with customers in a courteous, polite and professional manner at all times• Enter information for new accounts or account changes into computer system, frequently required while on the telephone with the customer• Assists customers to fill out Applications and Agreement forms, determines charges for service requested, collects deposits, prepares change of address records, balances computer sales or cash drawer• Shares continual responsibility for deciding how to supervise employees, ensuring calls are handled efficiently and effectively• Assists in establishing work procedures and processes that support the departmental standards, procedures and strategic directives• Ability to assist customers and violators with special and/or challenging issues by performing detail-oriented account research, supervisor calls, and correspondence by mail/fax/e-mail in a professional and exceptional manner• Ensure all CSRs understand and comply with all objectives, performance standards and policies• Monitor and evaluate CSR performance providing feedback and coaching• Prepare reports and analyze data to assist management with call center goals• Perform other duties as assigned• Ability to assist customers with complaints or special issues, assist with new hire monitoring, and floor supervision.• Assist the customer service manager as required and will assume the managers duties in their absence• Assists in monitoring, tracking and enforces departmental policies, procedures• Responsible for assisting with recruitment and staff scheduling, directing work assignments, annual performance appraisals, incentive program and employee corrective actions.• Maintains harmony among workers and helps to resolves grievances.• Assists with carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.• Assisting with safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems• Lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.• Measures KPI's (ASA, AHT, etc.)• Improves quality of results by recommending changes.• Keep track of leads attendance, and make sure work procedures are complied with.• Creates targets and goals for improvement.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Ability to work well with other employees as a team• Ability to deal with difficult or demanding customers on a routine basis• Excellent phone etiquette• Excellent written and verbal communication skills• Excellent attendance and punctuality• Enjoy providing prompt and timely service to our clients• Be extremely detail-orientated, efficient and possess superior written and verbal communication• Must possess strong interpersonal skills• Have compassion and empathy for customer situations• Have excellent customer service skills with the ability to build and maintain customer relationships• Be energetic, self-motivated and quick-thinking• Ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment• Ability to read and comprehend normal instructions, correspondence and memos• Must be able to organize and write correspondence and memos in a logical/methodical manner• Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization• Ability to apply common sense understanding to carry out detailed written or oral instructions• Ability to deal with problems involving a few concrete variables in standardized situations• Excellent computer skills required, strong data entry skills, 10-key by touch and various Microsoft Office programsEDUCATION & EXPERIENCE:• Associate or bachelor's degree preferred• Minimum of three (3) years of Call Center Supervisor Experience• Bilingual in Spanish preferredSUPERVISORY RESPONSIBILITIESPeople management: They act as a people manager by partnering within the organization to attract the right professional services leadership and talent to ensure their team is staffed according to requirements and all team members are fully utilized. They ensure that employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members.WORK ENVIRONMENTThe work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
Operations Supervisor
Veolia North America, Austin
Company DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com Job DescriptionThis position is located at a Semiconductor Manufacturing Facility in Austin, TexasBENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Responsible for overseeing the field operations activities and coordinating the day-to-day job activities of the team. This position provides transportation and disposal services to our clients. Responsibilities include manifesting, packaging, spill clean-up response and remedial activities, labeling, loading, off loading & coordinating transportation, and sampling/profiling material while adhering to state and federal environmental, health, and safety regulations. Provides training and guidance to others. Assists in preparing projects estimatesPrimary Duties/responsibilities: Enforces all compliance, health and safety policies and procedures in accordance with departmental and regional requirements.Oversee compliance with all OSHA, EPA, DOT, and all other governmental regulations.Attends and arranges for all required training courses.Oversees operation of all equipment including maintenance to ensure optimum utilization.Assists with the training of team members to ensure appropriate performance standards within the various functional areas of the site.Maintain a professional image to clients by answering inquiries and suggesting alternative solutions to existing and/or potential problems. QualificationsEducation / Experience / Background: BS in Chemistry or a related science discipline or equivalent work experience required4 to 6 years of hazardous waste experience preferredKnowledge / Skills / Abilities: Extensive knowledge in the following areas: DOT, EPA, TSCA, and OSHAKnowledge of site capabilities and limitations prior to treatment and/or shipping hazardous & non-hazardous waste materials to ensure efficient disbursement and storage.Computer proficientStrong team playerExcellent interpersonal and communication skillsTime management: the ability to organize and manage multiple deadlinesStrong customer service orientationStrong supervisory and leadership skillsAbility to create & prepare reports as necessaryRequired Certification / Licenses / Training: HAZWOPER CertificationAdditional InformationWe are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Technician
MasTec Advanced Technologies, AUSTIN, Texas, United States
Overview At MasTec Advanced Technologies, your smile and technical expertise is in demand. Here you won’t just provide and install the most advanced home technologies around – everything from satellite dishes to home security and smart home automation – you’ll be the technician customers trust. Your expertise will be center-stage every time you interact with a customer. You’ll recommend the best technologies to meet the customer’s needs and you’ll make sure everything is set up right, right from the start. At MasTec, your talent and your knowledge will make the difference. If you’re ready to take a major step up in your career, we’re ready to talk. **What we’re looking for:** + You take customer service seriously and set the example + You know or are motivated to learn the latest technologies and you’re ready to master whatever’s next + You enjoy multi-tasking and working independently + You advise and recommend the best solutions and products to meet the customer’s needs + You desire to continuously learn relevant new technologies **What we’re offering:** + Competitive wages – performance-based compensation and incentives (if you do more, you earn more) + Paid training - focused on safety, customer service, technology, products, and on-site sales techniques + Deeply discounted DIRECTV - High quality tools, uniform, work van and gas card + Medical, dental and vision benefits options + 401(k) with a company match (that’s free money) + Employee stock purchase plan + Paid time off + Highly independent work environment + A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our Operation Managers started as Technicians Make $22 an hour or more **What we require:** + Essential function of the job requires you to climb ladders. You must be able to meet manufacturer’s safety requirements on equipment used. Candidate’s body weight + 25 lbs of tools/equipment must not exceed 375 pounds. + Be able to lift 60-80 pounds and climb 28-36 foot ladders + Work could be performed in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather + Work could require kneeling, crawling, bending or other positions that may be uncomfortable + A valid driver’s license + Be able to pass a pre-employment drug test, criminal background check and MVR (driving record) check + Be able to work a flexible schedule that includes weekends or evenings **About MasTec Advanced Technologies** MasTec Advanced Technologies is the leader in last mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction. We are the “clean boot, white glove” service provider, with more than 2,000 full-time service professionals and technicians nationwide. We connect people with the products and technology they want and need from TV, entertainment and security to connected homes, facility upgrades and smart cities. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution. Our controls deliver the depth, flexibility, technology and efficiency needed to meet any business objective. With over 25 years of expertise and one of the largest fleets of service vehicles in the country, you can be confident in us to deliver success for your business. MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. UNAVAILABLEUNAVAILABLE