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Computer Operator Salary in Austin, TX

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Customer Service Prior Authorization Specialist
Sonic Healthcare USA, Austin
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Able to handle additional delegated work by the leadership team.Principle Responsibilities: Utilizes billing and clinical resources and customer service skills to effectively and efficiently triage for prior authorization requirementsUtilizes resources to identify accessions with testing that may require prior authorizationReview requisition to determine billing information, including insurance carrierReview insurance requirements to determine if prior authorization is requiredCoordinate with client to obtain needed medical documentationAbility to accurately complete the necessary paperwork to submit prior authorization request to insurance via phone, fax or websiteTimely follow-up with insurance carriers on pending prior authorization requestsTimely notification of appropriate AR department of prior authorization statusUnderstands and operates computer resources proficiently.Ability to positively meet the needs of CPL patients and clients through professional communication.Ability to work with copy machine, fax machines, printers, and other equipmentAbility to work with the reference laboratory and CPL laboratory operations to include Patient Service Center personnel, referral sendout department, and any participating entity to complete process. Utilizes computer resources with multiple systems including but not limited to Prior Auth Database, Misys Lab, MS Office, and on-line resources to effectively and efficiently organize, track and submit prior authorization requestsFollows procedures for review, documentation and submission for prior authorizationAbility to accurately complete the necessary paperwork for appropriate actionUnderstands and operates computer resources proficientlyAbility to positively meet the needs of CPL patients and clients through professional communicationUtilizes job knowledge, judgment, and problem solving skills to ensure quality and timely submission and follow-up for prior authorizationsFollows established policies and procedures for reviewing and submitting prior authorization requestsIdentifies problems which may adversely affect the process or customer service and takes appropriate action, including supervisor notification.Understands and follows all CPL policies.Understands and follows all HIPAA guidelines.Participates in departmental Customer Service Meetings.Follows Compliance procedures and participates in Compliance training.Effectively utilizes departmental resources Demonstrates efficiency by processing prior authorization submissions promptly and determining priority based on the situation.Utilizes appropriate supplies with minimal waste.Utilizes slow times constructively.Cross-trains to assist with other tasks as necessary, including faxing, critical/alert notifications, add-on data entry/processing, and/or patient record requestsUtilizes personal and professional skills to promote excellent customer service.Communicates with cpl staff and its customers to ensure quality.Maintains and supports a service oriented relationship with internal and external customers.Respects and protects the confidentiality of information relative to patients and clients.Strives to preserve a positive work environment by helping the motivational committeeScope: Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees. Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations.Education:Minimum - High School diploma or equivalent (GED)Preferred - Associates degree in the healthcare related field or laboratory or Medical Assistant trainingExperience:Minimum - 1 year medical insurance and laboratory experience.Preferred - 2 years or more of Customer Service experience and Medical or Billing experience.Skills: Excellent customer service and communication skills. Knowledge of insurance contract/policy. Analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm and have at least an 88% accuracy rate.Reporting Relationships: Reports to the Customer Service Supervisor, Assistant Supervisor or other designated person.Physical Demands: Requires sitting or standing for long periods of time in a small cubicle or requires walking for long periods of time within the company. Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, extensive typing, twisting and reaching. Routinely requires coordination of two or more physical operations. Requires ability to hear audible sounds via headset or telephone handset.Environmental Demands: Works in a temperature controlled environment. Works in a small, noisy environment. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation. 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Sr Wireless Network Development Engineer, Wireless Engineering
Amazon, Austin, TX, US
DESCRIPTIONOpsTech IT Wireless Reliability Engineering owns delivering software-defined, automated, and incrementally scalable Wireless network infrastructure products that improve the reliability of our wireless services for Amazon’s fulfillment centers and transportation sites, worldwide. These wireless solutions are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers. The Development Engineer will leverage in-depth knowledge of Wireless networking engineering and operational practices to develop the organizational technical strategy used to ensure improved availability one of the largest wireless networks globally. The candidate will partner with Software, Operations, and Engineering teams, to define, build, and automate the future solutions which will enable faster, scalable management, globally. You will Identify themes and areas of improvement and deliver the software and design changes needed to affect change, through collaboration by partnering with peer teams, leading less tenured engineers to deliver on your behalf, or executing on your own. Our team has a broad scope covering multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon’s fulfillment networks for years to come.Key job responsibilities• Identifying, developing, and delivering technical solutions that improve the availability of our wireless network technologies.• Partner with peer teams to collectively understand the customer problems and find technological solutions utilizing wired networking technologies.• Define and meter the availability of our existing and future network solutions, ensuring they meet or exceed the needs of our customers.• Identify and deliver solutions that reduce operational impact to customers and enable them with scalable, resilient, and cost optimized services.• Dive Deep on complex problems that identify root causes of our customer impacts, developing and delivering corrective actions.• Evaluating new technologies, lab testing, proof of concept (PoC), run books definition, and pilot deployment.• Innovate and automate infrastructure testing, deployment, operations, and life cycle management• Defining the strategy for future team processes, tools, and , which improve how we maintain and manage them effectively, efficiently, and safely.• Be a part of Global organization that provides 24x7 escalation service on shift rotation basis. Some night and weekend coverage may be required.• Effectively contribute to hiring and developing top talent at Amazon A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan   If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USABASIC QUALIFICATIONS- 3+ years of automation scripting using Python, Bash, Shell and/or Perl experience- 5+ years of working in a Linux/Unix environment experience- 5+ years of network routing/switching or 802.11 wifi experiencePREFERRED QUALIFICATIONS- 8+ years of automation scripting using Python, Bash, Shell and/or Perl experience- 8+ years of network routing/switching or 802.11 wifi experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,200/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
SysDE I, OTS Delivery Software Engineering
Amazon, Austin, TX, US
DESCRIPTIONOperations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.Key job responsibilitiesYou are a builder who solves straightforward problems using technology solutions composed of smaller or stand-alone components and processes, including small tools and applications. You work at the tactical level to improve your team’s projects, infrastructure, operational performance, and stability. Given a defined problem, you can deliver a solution which is logical, maintainable, that uses appropriate technologies, and is delivered on time. You are learning current engineering best practices: you get your designs, code and procedures reviewed, and you incorporate feedback. You test your solutions. You are learning to write clear, accurate and concise documentation. You classify, store, and handle data in accordance with Amazon policies. You actively seek input and guidance from your manager and peers and apply that guidance to your work.You are a participant in your team’s design, scoping, and prioritization discussions, and are learning to understand how the team makes decisions within the context of business goals and customer needs. You ensure your own solutions address the goals of your team and improve the customer experience. You are learning to identify and scope problems and opportunities arising from technical discussions, how to calculate costs of proposed solutions, and how to make technical trade-offs.You assume responsibility for the state of both the systems you inherit and the ones you produce and learn to apply the principles of operational excellence to all facets of your work. A day in the life- Work closely with Product Management to break down feature requirements into software deliverables- Develop and maintain secure and performant software features and systems for Operations and Operations IT customers- Actively participate in software and system design reviews- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quicklyAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan   If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements- We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security- We have a requirement for "zero-touch" deployment and support for all operational technology- Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talentWe are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/UnixPREFERRED QUALIFICATIONS- Experience with CI/CD pipelines build processes- Experience with distributed operational health and performance monitoring systems- Experience tools for automation (building, testing, releasing or monitoring)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $202,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.