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Technical Support Analyst Salary in Alpharetta, GA

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The Judge Group Inc., Alpharetta
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Insights Analyst/Steward
Equifax Inc., Alpharetta
Do you have a passion for data and understanding the end-to-end business processes that generate it? Do you have a background in insight analysis, business intelligence or data governance? Are you ready to leverage that passion and experience to support the design and development of next-level reports, dashboards, and advanced analyses to enable data-driven decision making? Equifax is looking for a Insight Analyst/Steward to support our Direct to Consumer (D2C) Data & Analytics team. This is an exciting opportunity to explore and leverage diverse datasets to build insights, while driving data standards and governance practices across the D2C business. What You'll Do Build an understanding of the D2C business at a level of detail that enables you to derive insights and solve problems leveraging complex data assets generated by multiple, disparate systems Create visualizations that inform our business stakeholders on key metrics and trends to support business monitoring and strategic decisioning Help to create and maintain standards, definitions, documentation and organization for metrics, reports, scorecards, and dashboards within the D&A team Effectively collaborate and communicate with all stakeholders and ensure internal client satisfaction What Experience You Need Bachelor's degree in Business Administration, IT, BI or Analytics or related field 3-5 years of experience in business analysis, business intelligence, or data management with a proven track record of excellence and business-minded experience Previous collaboration with both non-IT stakeholders and IT stakeholders Ability to synthesize non-technical business stakeholder needs into analytical deliverables Experience with Big Data and Cloud environments is highly valued Functional knowledge of SQL and data visualization tools such as Looker, Spotfire, or Tableau What Could Set You Apart An attitude of ownership that will be celebrated and supported A combination of data skills and business acumen that will drive respect and strong relationships across functional organizations Proven ability to quickly learn new applications, processes, and procedures Metadata management experience Experience with Google Cloud Platform and BigQuery Experience with web analytics tools like Google Analytics & Google Tag Manager
Functional Business Analyst - CE
Wheels, Alpharetta
Job Description:SUMMARYWe are seeking a dynamic and versatile Business Analyst who can excel in both traditional (waterfall) and Agile software development environments. As a key member of our team, you will play a crucial role in analyzing, gathering requirements, communicating effectively, solving problems, and managing key stakeholders. Your ability to understand business processes, goals, and challenges will be essential as you contribute ideas for the continuous improvement of our portfolio of Wheels systems through various initiatives and projects.The Business Analyst will focus on supporting our user community, primarily in the Operations area. You will be responsible for systems that cater to our internal users and support a wide range of vehicle fleet management operations. Success in this role hinges on your capacity to develop an in-depth understanding of business processes, goals, and challenges while championing continuous improvement for a portfolio of Operations systems through multiple development and enhancement projects.KEY RESPONSIBILITIES Requirements Management:Create and maintain comprehensive business requirements documentation for IT systems development, encompassing business process models, business rules, functional specifications, use cases, and project scope documents.Facilitate requirements gathering, review, and approval for specific IT projects.Manage and prioritize requirements across multiple releases during ongoing product improvement cycles.Agile Support:Collaborate with the Project Manager, Scrum Master, Product Manager, and Technical Subject Matter Experts (SMEs) to support Scrum methodology.Participate in solution design, assist in sprint planning, create user stories, design wireframes, and facilitate the creation of technical requirements and test cases.Work closely with the Product Manager to break down large epic stories into features and user stories that can be understood and approved by the development team.Develop or contribute to end-user documentation and training materials and assist QA in test plan development for certain systems.Systems Enhancement:Maintain a strong understanding of the current systems' capabilities to assess the impact of future requirements and proactively recommend improvements to both IT and stakeholders.Support the assessment and implementation of areas for improvement within IT and the operational business areas.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree in Computer Science, Information Technology, Business, or equivalent work experience.4 or more years of experience as a Business Analyst in a software development environment identifying system enhancement opportunities, documenting business requirements and working with technology teams to implement a solution.Strong knowledge of software development methodologies (e.g., Agile, SAFe, Scrum, Waterfall).Proficiency in business analysis tools and techniques, such as process modeling, use case analysis, and requirement elicitation.Excellent written and verbal communication skills.Strong problem-solving and analytical abilities.Detail-oriented with a focus on accuracy and completeness.Excellent interpersonal skills, with the ability to work effectively with all levels of the organization cross-functionally.High sense of urgency in daily activities and projects.Ability to facilitate effective team interactions, including reconciling and negotiating differences in opinions and approaches.Proficient in multitasking and functioning in a multi-project environment.Ability to anticipate outcomes, react, and course-correct accordingly.Proficiency in working with customers to define business objectives for new IT project requests.Strong capability to translate business needs into development team requirements.Aptitude for troubleshooting problems, writing test cases, performing testing/quality assurance, and supporting user acceptance testing to ensure successful project implementations.Experience with software development tools and project management software.PHYSICAL DEMANDSRegularly required to speak, hear, see, and to use hands and fingers for computer keyboard and phone usage. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.WORK ENVIRONMENTThis is a hybrid role that will require being on site 2-3 days a week.EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Lead Technical Configuration Analyst
Equifax Inc., Atlanta
The Lead Technical Configuration Analyst is responsible for the design, configuration and implementation of standard and custom solutions through use of their prior Salesforce expertise. This crucial role will also provide subject matter expertise and consultation to both internal and external clients to ensure technology requirements and business processes are reviewed and understood, and will advise on the best possible solution and alternatives. What you'll do: Key activities include overall ownership of complex configurations throughout the implementation project life cycle for new and existing clients, including solution design, implementation, and unit testing activities. Provide project direction, team leadership, and stewardship from ideation through requirements/design and implementation. Assist and/or manage communications between the customer and the professional services team. Consult with customers on functional and technical related aspects of design and project delivery that promote and support innovative technology solutions enabling speed to market and revenue growth realization. As a project lead, provide technology input and status for executive reviews on initiatives in progress including: technology cost and time estimates, solution approach, risks, issues, and dependencies. Handles key activities for multiple projects and clients simultaneously, while leading and/or supporting other team members. Responsible for and/or supports customer management, in conjunction with the sales team and internal management. Conducts regular communications and maintains individual working relationships with customer personnel at the working and leadership levels to ensure successful delivery of the Equifax BusinessConnect managed package. Utilizes existing Salesforce expertise including licensing, file/data space handling, limits and/or limitations of SFDC, page layouts, listviews, user rights, custom settings, etc, to support successful delivery of the Equifax BusinessConnect managed package. Act as the BusinessConnect SME to support pre-sales activities, advise and consult with clients on appropriate solutions, and provide overall guidance and technical expertise to other professional services team members. Work closely with Developers to design and implement complex decisioning logic within the managed package to ensure successful implementation and delivery of the Equifax BusinessConnect solution. What experience you need: Minimum 5 years experience as a Salesforce configuration analyst with deep understanding of classic and lightning views, application preferences, credit policies, lookups, record types, configuration of data providers and products Strong Salesforce Admin experience (list views, page layouts, custom settings, user rights, etc.), and knowledge of Apex Data Loader (installation, configuration, and training) Strong SQL/SOQL querying experience, with the ability to execute simple and complex queries to provide reports around customer data Passion for technology, and the business opportunities that it presents, with the ability to comprehend both technical and business topics to recommend options and solutions Excellent written and oral communication skills Technical aptitude for technology applications with a functional knowledge of hardware and software components/capabilities You've attained a Bachelor's degree, or higher level education (Computer Science or Mathematics preferred)
Database Applications Developer - IV
The Judge Group Inc., Alpharetta
Location: Alpharetta, GADescription: Working Model- Hybrid, at least one day a week in the office, and they will need to come in if there is a mandatory meeting. Local candidates only to Alpharetta GA 10+ years of experience in data engineering. Design, develop, and maintain new data capabilities and infrastructure for utilizing client, third-party, and partner data to enhance customer data products and solutions Design, develop, and implement scalable data pipelines and ETL/ELT processes using SSIS, Python and API integrations Identify existing data capability and infrastructure gaps or opportunities within and across initiatives and provide subject matter expertise in support of remediation Collaborate with technical team and business stakeholders to understand data requirements and translate them into technical solutions Work with large datasets, ensuring data quality, accuracy, and performance Implement data transformation, integration, and validation processes to support analytics and reporting needs Optimize and fine-tune data pipelines for improved speed, reliability, and efficiency Implement best practices for data storage, retrieval, and archival to ensure data accessibility and security Troubleshoot and resolve data-related issues, collaborating with the team to identify root causes Document data processes, data lineage, and technical specifications for future reference Review and analyze existing data collection systems, and make recommendations on improvement, maintenance, or other factors to improve the system. Develop, build, and implement new data collection systems where needed. Participate in code reviews, ensuring adherence to coding standards and best practices Collaborate with other teams to automate deployment and monitoring of data pipelines Proven experience in data engineering, with a strong track record of designing and implementing data solutions Proficiency in programming languages such as Python, Java, or Scala, and experience with data processing frameworks (Spark, Hadoop, etc.) In-depth understanding of data warehousing concepts, cloud platforms (GCP), and data modeling techniques Strong knowledge of SQL and NoSQL databases, as well as data integration and transformation tools(SSIS) Passion for and engagement with emerging trends in data, AI/ML, analytics, and digital experiences Experience in data product development, analytical models, and model governance ? Experience in anonymizing data and managing the use of data Experience in data hygiene procedures, identity resolution capabilities or data management a plus Familiarity with BI technologies (e.g. Microsoft Power BI, Tableau) Ability to create strategies and plans that define how information can be utilized to support an organization's overall business strategy, and how that information and data is organized, and governed inside an organization Familiarity with industry best practices for collection and use of data Outstanding problem-solving skills and the ability to navigate complex data challenges Proven abilities to take initiative and be innovative ? Analytical mind with a problem-solving aptitude Effective communication and collaboration skills to work with both technical and non-technical stakeholders MUST HAVE SKILLS: Microsoft SQL Server Microsoft Business Intelligence(SSIS,SSAS & SSRS) Python GCP Data Services TableauEDUCATION/CERTIFICATIONS: ? Bachelor's or Master's degree in Computer Science, Engineering, or a related field ? Microsoft/Oracle SQL, GCP Data Engineer Certification, Tableau Data Analyst Certification Regards, ---------------------- Siddhartha (SID) Awasthi, Senior Recruiter, The Judge Group Suite 100, 151 South Warner Road, Wayne, PA 19087 ☏ (610) 600-0296 | [email protected] | www.judge.com | https://www.linkedin.com/in/siddhartha-awasthi-77495596/ Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com
Senior Cyber Automation Developer
Equifax Inc., Alpharetta
The Senior Cyber Automation Developer will play a key role in designing, developing, and implementing automated solutions to support of the global cyber operations team. Use proven expertise to reduce Security Operation Center Key Performance Objectives through automation. Determine user requirements under prescribed guidance and establish the appropriate solutions to complex problems.The Senior Cyber Automation Developer reports to our Cyber Automations Technical Lead and will collaborate closely with the various Security and Information Technology teams globally to ensure that they have what is needed to protect the enterprise and that best practices are implemented uniformly across the company. They will assist in the planning of team initiatives and monitoring organization performance.To adhere to our corporate location policies, this resource will be required to be local to the surrounding Atlanta areas (or willing to relocate for this position) and adhere to our Return To Office (RTO) / weekly onsite requirements (Tuesday, Wednesday, and Thursday).This role is currently not sponsorship eligible (will not be able to consider applicants that require sponsorship currently or in the future). What you'll do Serve Security Operation Center analysts in automating the enrichment, execution and deduplication of security events within the SOAR platform. Mentor junior security developers in solving a wide range of technical automations. Troubleshoot complex technical issues involving alert deduplication, suppression, and indicator correlation. Work closely with Security Architecture and Engineer teams. Actively attempt to enrich team value by sharing knowledge and developing junior talent. Describe and document system process and automation gaps in new and existing security alerts and playbooks. Be available to fix and address security automation failures on as needed / on-call basis. Assist in annual platform audits. What experience you need 7+ years of experience in security automation or development work. 6+ years of scripting and coding experience in Python and/or related programming languages (JavaScript, Bash, PowerShell, etc.) 4+ years of experience and knowledge of tools used for network security (DLP, NIPS, WAF, HIPS, AV, Firewalls, etc.) 2+ years of experience in one or more of the following areas- SIEM, EDR, analytics and/or security automation. Experience in public cloud environments (GCP and/or AWS is preferred). What could set you apart B.S. Computer Science/Engineering or similar technical degree program Or equivalent experience in cyber security. Experience deploying or supporting enterprise security tools. Relevant security certifications a plus (such as: CISSP, GCIA, GCIH, GREM, CEH, others). Superb analytical, documentation, and communication skills. Experience developing and proposing technical solutions for complex problems. Experience in developing security playbooks/runbooks in a Security Orchestration Automation Response (SOAR) tool. #LI-KD-1#LI-Hybrid