Operational Analyst Salary in Alpharetta, GA

Infosys is seeking a Lead Application Support responsible for ensuring an exceptional client experience, delivering solutions and services that align with business strategies, streamlining processes, maintaining efficient and high-quality operations.Required Qualifications:• Candidate must be located within commuting distance of Alpharetta, GA, or be willing to relocate to the area. This position may require travel in the US• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education• At least 4 years of Information Technology experience• Conduct support all non-production environments• Application Support includes:• Monitoring• Code deployments• Troubleshooting• Enhance and create new tools and scripts to automate the existing process and bring new ideas and innovation• Required Responsibilities:• Operational Performance & Stability: Work with various teams to ensure that the in-scope applications/platforms are meeting performance and stability requirements. Managing Major Incidents to Mitigation/Resolution.• Problem Management: Perform Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents.• Monitors and Metrics: Work with Application Development to ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability.• Identify Functional and Non-Functional Improvements: Act as the Operations representative in Value Stream planning and prioritizes sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed. Holds quarterly Operational Performance Reviews with Value Stream management.• Release Planning & Coordination: Work with SCM and Development team to ensure that the Production releases for their in-scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provides review and sign-off/approval of change tickets for the assigned Value Stream. Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provides information regarding upcoming critical changes to the Value Stream.• U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.Preferred Qualifications:• Sense of Ownership and ability to drive solutions• Working Knowledge of:• Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way• Working with any developing enterprise monitoring/tooling solutions such as: Grafana, Kibana, Splunk, Graphite, Nagios, New Relic, Netcool, Big Panda, WPM, APICA• Programming experience: in one or more of the following languages: Python / Shell• Experienced working with DevOps tools such as: Git, Ansible, Jenkins, Control-M, K8 and Docker• Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment.• Excellent problem solving and Root Cause Analysis skills.• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation• Extraordinary Planning, Project Management, Coordination, and Analytical skills• Hands-on experience in working in Global Delivery Model with onsite/offshore resources• Exceptional Organizational Skills• Ability to manage and prioritize tasks efficiently• Readiness to demonstrate a proactive attitude• Solid attention to detail and excellent written and verbal communication skills are required• Ability to work in team in diverse/ multiple stakeholder environmentThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Location: Alpharetta, GADescription: JOB TITLE: Enterprise Data Architect / Data Modeler MUST HAVE SKILLS (Most Important): 8+ years in a data architect role with big data platforms/environments Data Warehouse Data Modeling using Erwin tool Expert SQL skills with HIVE and Teradata and other RDBMS technologies Data Profiling skills Data Analyst Skills Deep understanding of business domain data and how it is used for metrics and analytics data designs. Design of data enterprise architecture blueprints and strategy Deep understanding of designing and documenting taxonomy and data lineage Skills to ensuring the integrity of data designs and governance for data products Skills necessary for data design and reviews of high level design requirements. Proficient in all modeling techniques - Data Flow, ER Diagram, Conceptual, Logical, Physical, and Metamodels Metadata and data taxonomy management Experienced in Master Data Management Experience implementing data catalogs using icp4d Experience in Implementation/designs for data security classification and protection. Excellent collaboration skills Building strong working relationship and develop deep partnership with the business. Excellent communication skills to collaborate with clients, developers, and QA analytics to design and implement data solutions in production. Being a subject matter expert on the enterprise data model and a mentor to junior team members. DESIRED SKILLS: Bachelor's degree in Computer Engineering, or Information Systems with ten or more years of data architecture and strategy work experience Eight or more years of relevant work experience in data warehouse environments designing backend ETL and database design solutions supporting metrics, analytics, reporting, and insights. Eight or more years of designing/developing/modelling analytics BI systems, metrics, and KPI s. Experience in leading data architecture and design projects and delivering from end to end. Data Architecture with Business Analysis skills. Expert SQL development skills and working knowledge of complex SQL joins and coding. Expertise with ERWIN other data modeling toolsets. Expertise in Teradata, MS SQL Server, and Hive/Presto, PostgreSQL, and Cassandra Strong understanding of Data Warehousing and Data Lakes architectures and implementations (three or more years of data strategy, design and implementation experience with big data architectures). Strong understanding of corporate data security roles and data classification (onshore, offshore, off-premise). Skills to assess and analyze existing database design solutions to ensure optimal designs for query performance. Motivation to lead efforts, communicate effectively, and bring projects to closure on time with positive results. An ability to simultaneously manage and lead data architecture deliverables across multiple swim lanes. Two or more years of experience working with and designing Federated database technology solutions. Deep technical expertise in data catalog (ICP4D preferred) and MDM industry strategy, standards, and toolsets. Expertise in data management and data analysis in relational database and in big data Hadoop environments. Experience building Marketing, Prospect, Cross Channel, MDM, and Customer Data Platform data solutions will be a plus. Exposure to Big data implementations, and Elastic Search technologies. Exposure to NLP and chatbot technology use cases or projects. Experience/expose to data solutions platformed on Google Cloud Platform (GCP) is a plus Excellent organizational and planning skills. Ability to work with minimal supervision. Expert critical thinking skills. Ability to think outside the box and explore, develop, create, design innovative solutions. Demonstrated excellent verbal and written communication skills. JOB DUTIES: This Data Architect position will drive innovation, profitability, revenue, and business growth opportunities by applying advanced database modeling skills with Real-time/data warehouse data architecture design principles to support metrics, analytics, and self-service business intelligence across the enterprise. This role will require leadership for projects with a strong focus on business knowledge coupled with a deep understanding of data organization, database design, data governance strategy, ER data modeling, metadata, data lineage, data classification and taxonomy, table design, data security, semantic layer view design, data catalog, data linkage designs supporting a unified data model to be used across the organization for Analytics, Operational reporting, Executive dashboards, scorecards, Regulatory reporting, AI/ML, and data insights. This position is integral in supporting the Data Architecture warehouse projects that at the core drive data insights and analytics, marketing effectiveness, channel optimization, improved customer experience, customer acquisition, and metrics used to measure compliance and improve Operational efficiency. You will work on a cross-functional team of talented UI developers, business clients, software designers, and data engineers to play a key role in requirements, design, and in developing and delivering the next generation enterprise data warehouse solutions required by the business for insights on new product offerings and services, tactical data warehouse, and big data integration, and self-service metrics, and business intelligence reporting. You ll gather detailed business requirements from clients, work with enterprise architects and work jointly on data designs to support applications/metrics, design data interfaces and stores as required, lead data architecture and data product deliverables, and oversee the development and QA activities supporting data governance, Operational reporting, insights, and analytics. EDUCATION/CERTIFICATIONS: Bachelor's degree in Computer Engineering, or Information Systems with ten or more years of data architecture and strategy work experience LOGISTICS: Standard Work hours Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Job Description:SUMMARYWe are seeking a dynamic and versatile Business Analyst who can excel in both traditional (waterfall) and Agile software development environments. As a key member of our team, you will play a crucial role in analyzing, gathering requirements, communicating effectively, solving problems, and managing key stakeholders. Your ability to understand business processes, goals, and challenges will be essential as you contribute ideas for the continuous improvement of our portfolio of Wheels systems through various initiatives and projects.The Business Analyst will focus on supporting our user community, primarily in the Operations area. You will be responsible for systems that cater to our internal users and support a wide range of vehicle fleet management operations. Success in this role hinges on your capacity to develop an in-depth understanding of business processes, goals, and challenges while championing continuous improvement for a portfolio of Operations systems through multiple development and enhancement projects.KEY RESPONSIBILITIES Requirements Management:Create and maintain comprehensive business requirements documentation for IT systems development, encompassing business process models, business rules, functional specifications, use cases, and project scope documents.Facilitate requirements gathering, review, and approval for specific IT projects.Manage and prioritize requirements across multiple releases during ongoing product improvement cycles.Agile Support:Collaborate with the Project Manager, Scrum Master, Product Manager, and Technical Subject Matter Experts (SMEs) to support Scrum methodology.Participate in solution design, assist in sprint planning, create user stories, design wireframes, and facilitate the creation of technical requirements and test cases.Work closely with the Product Manager to break down large epic stories into features and user stories that can be understood and approved by the development team.Develop or contribute to end-user documentation and training materials and assist QA in test plan development for certain systems.Systems Enhancement:Maintain a strong understanding of the current systems' capabilities to assess the impact of future requirements and proactively recommend improvements to both IT and stakeholders.Support the assessment and implementation of areas for improvement within IT and the operational business areas.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree in Computer Science, Information Technology, Business, or equivalent work experience.4 or more years of experience as a Business Analyst in a software development environment identifying system enhancement opportunities, documenting business requirements and working with technology teams to implement a solution.Strong knowledge of software development methodologies (e.g., Agile, SAFe, Scrum, Waterfall).Proficiency in business analysis tools and techniques, such as process modeling, use case analysis, and requirement elicitation.Excellent written and verbal communication skills.Strong problem-solving and analytical abilities.Detail-oriented with a focus on accuracy and completeness.Excellent interpersonal skills, with the ability to work effectively with all levels of the organization cross-functionally.High sense of urgency in daily activities and projects.Ability to facilitate effective team interactions, including reconciling and negotiating differences in opinions and approaches.Proficient in multitasking and functioning in a multi-project environment.Ability to anticipate outcomes, react, and course-correct accordingly.Proficiency in working with customers to define business objectives for new IT project requests.Strong capability to translate business needs into development team requirements.Aptitude for troubleshooting problems, writing test cases, performing testing/quality assurance, and supporting user acceptance testing to ensure successful project implementations.Experience with software development tools and project management software.PHYSICAL DEMANDSRegularly required to speak, hear, see, and to use hands and fingers for computer keyboard and phone usage. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.WORK ENVIRONMENTThis is a hybrid role that will require being on site 2-3 days a week.EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.