Custome Service Specialist Salary in USA

Customer Service Specialist needs 1+ years customer service or call center experienceCustomer Service Specialist requires:Type min of 35 wpm 10 key by touchAble to communicate via email or chat in professional mannerAble to multi task8a-5p PTOnsiteCustomer Service Specialist duties:Answer calls in timely mannerGive excellent Customer Service to our accountsProcess orders from phone calls or emailsComplete reports as assigned.Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.Effectively communicate additional promotions and services we offer.Process customer orders in a courteous, efficient, timely manner with minimal errors.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace is looking for a Tech Services Specialist to join our fast-paced Private Offer Success Team (POST). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers. The Tech Services Specialist role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.Life/work balance Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work remotely some days. Work hours are flexible and typically self-defined.Mentorship and Career Growth One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).Inclusive and Diverse Culture Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.10010Key job responsibilities• Perform the seller and customer escalation and support process.• Build or contribute to the creation of new processes.• Build and maintain program-related content and collateral.• Perform quality control functions to ensure high quality output.• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.A day in the lifeWe are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experience. We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York, NY, USABASIC QUALIFICATIONS- Bachelor's degree or equivalent work experience.- 1+ years of program or operations experience, preferably within sales, business development, or technical organizations.- 1+ years of experience providing customer support and troubleshooting technical issues.PREFERRED QUALIFICATIONS- Experience building new programs and initiatives for scale.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.- Experience with Lean/Six Sigma methodology.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,200/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONThe Amazon Web Services (AWS) Marketplace is looking for a Tech Services Specialist to join our fast-paced Private Offer Success Team (POST). The AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers. 10010The Tech Services Specialist role works with external Marketplace sellers and partners to drive adoption of AWS Marketplace’s strategic Private Offers program. This role combines operations, program management, and business development to build programs and processes that scale. They will drive operational improvements to add value, eliminate waste, and improve the customer experience. They will work with internal stakeholders to improve the Private Offers program, including collaborating with technical teams to deliver new features to AWS customers, and build new programs or expand on existing ones that deliver high value.The role requires a strong communicator who can learn concepts quickly, and apply them to problem solve and come up with creative solutions. The ideal candidate has strong attention to detail, can execute well to deliver results, interact with external customers to resolve escalated issues, strong customer obsession, high level of ownership, and a drive to improve current processes.Life/work balance Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. There will be opportunities to work remotely some days. Work hours are flexible and typically self-defined.Mentorship and Career Growth One of the keys to AWS’s success is its top-tier product management culture. You will have the opportunity to work with multiple AWS business lines that can help you accelerate your career and bring ideas to market. You will be working closely with key internal stakeholders (e.g. Marketplace Product Management & Engineering, AWS field teams, AWS Services (e.g. S3, EC2), migration teams, services, legal, operations and support).Inclusive and Diverse Culture Working with a team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results is exciting. Partnering with others in the organization is key to our long-term success and is what helps frame our inclusive culture.10010Key job responsibilities• Perform the seller and customer escalation and support process.• Build or contribute to the creation of new processes.• Build and maintain program-related content and collateral.• Perform quality control functions to ensure high quality output.• Collaborate with internal stakeholders to maintain successful operations, including Leadership, Business Development, Finance, Legal, Sales, Business Intelligence, Product, Engineering, etc.A day in the lifeWe are looking for a customer-centric contributor who enjoys building new processes and improving existing ones. The right candidate thrives in an environment where they need to balance daily operational objectives with contributions to long-term business objectives. Providing world-class support to Partners will help you to identify ways our team and business can improve. You will be expected to take those insights and partner with the team and other internal stakeholders (Product, Sales, Business Development, Engineering, Business Intelligence) to drive improvements to the AWS Marketplace Private Offers experience. We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | New York, NY, USABASIC QUALIFICATIONS- Bachelor's degree or equivalent work experience.- 1+ years of program or operations experience, preferably within sales, business development, or technical organizations.- 1+ years of experience providing customer support and troubleshooting technical issues.PREFERRED QUALIFICATIONS- Experience building new programs and initiatives for scale.- Experience working with Product Management and Engineering teams to deliver new technical features of a Product.- Experience with Lean/Six Sigma methodology.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $63,200/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Entourage is accepting resumes for this role:Social Service SpecialistPlace of Performance: Schofield Barracks, HIGeneral Description:Social Service Specialist responsible for implementing training and supportive services to the military community.Specific Tasks:• Family Advocacy Program (FAP) Education and Training1. Design, implement and maintain a variety of trainings (i.e. workshops, classes and briefings) each month in accordance with (IAW) applicable directives, instructions and regulations, including applicable Army Community Service (ACS)/FAP Accreditation Quality Standards, needs assessment survey results, and guidance. All trainings shall be research based with solid, valid, reliable, and measurable evidence- based outcomes. Perform all classes/trainings as needed/required.2. Submit a description of each proposed training session for concurrence and revision if indicated, ten (10) working days prior to each scheduled session. All trainings shall be IAW FAP Accreditation Standards.3. Provide information that tracks training success of attendees, rosters and course completion date for review.• Playgroups for Parents of Infants and Toddlers (0-4 years old)1. Provide sixteen (16) hours of playgroup for parents of infants and toddlers (0-4) years old) per month at multiple locations.2. Playgroups are activities offered are to improve the communication and interaction skills of the children with their environment.• Mandatory Annual FAP Training as Directed/Requested1. Establish and implement procedures to ensure that all Commanders, Subordinate Commanders, Senior Enlisted personnel, Troop, and other professional and Paraprofessional personnel training requirements on Spouse/Intimate Partner Violence and Child Abuse/Neglect are provided annually IAW applicable Army FAP regulations, U.S. Army Garrison Hawaii policies, FAP Accreditation Quality Standards, and any other requirement(s) as determined by the FAPM. You shall train Commanders and First Sergeants during Command team trainings and/or desk side briefs, and supplementary guidance provided by the FAPM.2. Provide 3 types of training, initial, refresher and annual on how to Identify, Report, and Prevent Child Abuse and Neglect, Child Sexual Abuse, and Intimate Partner Violence for personnel within Child Youth Services and Family Child Care, Medical Treatment Facility and Chaplaincy, as well as other professionals where applicable.3. Maintain and update a current and accurate electronic database that is readily retrievable, by name and unit, by Government personnel at any point in time to validate the training received.• Marketing Plan to Promote FAP Awareness1. Create, implement, and update a Marketing Plan within thirty (30) calendar days after the start of contract performance and within thirty (30) calendar days after the start of the option performance period.2. At a minimum, the plan will address the following: Brochures, banners, flyers, posters, and pamphlets for marketing of FAP classes, programs, and events. Ensure marketing and media relations are edited for grammatical errors, and approved, before release to social media sites, printed on flyers, and/or distributed, on all relevant FAP educational classes and events.3. Utilize the marketing plan to prepare and submit at least 24 articles/marketing materials annually for each program to include New Parent Support Program and Victim Advocacy Program.• Outreach Events to promote FAP Awareness1. Schedule and conduct a minimum of four (4) Outreach tables each month at various locations.2. Plan, coordinate and execute the ACS and FAP Open Houses or similar outreach events four (4) times a year.3. Provide campaign support throughout October Domestic Violence Awareness Month (DVAM) and April Child Abuse Prevention Month (CAPM), Teen Dating Violence Awareness Month, Human Trafficking Month to include assisting in set up and break down for, conducting and/or participating in activities/events.4. Participate in the Community Readiness Expo (CRE), Replacements, Community Information Exchange (CIE) and/or other Newcomer’s events.• Outcome Evaluations1. Administer a participant evaluation and effectiveness evaluations following each training session and submit the evaluations, along with the attendance sign in roster upon course completion.2. Sessions that are consistently poorly attended (unless influenced by emergencies or bad weather), shown to be not effective and/or receive negative evaluations by the participants shall be subject to review for discontinuation or modification to meet customer needs.3. Customer satisfaction surveys shall be distributed at all trainings and classes.• Administrative Duties1. Enter, update and submit a projected 90-day monthly class/event calendar, for all ACS FAP Activities, to include any updates as changes occur.2. Generate and submit a variety of administrative reports and a monthly program management review that summarizes and highlights the services provided.3. Enter/update the appropriate approved program database, currently the Army Family Web Portal (AFWP), on the same day but no later than three (3) working days of all activities to include but not limited to classes, briefings, events, campaigns, meetings.4. Attend and participate in weekly FAP staff meetings, monthly Army Community Service (ACS) meetings, the quarterly Family Advocacy Committee (FAC).• FAP Prevention Plan1. Provide a FAP Prevention Plan within thirty (30) calendar days after the start of contract performance and provided within thirty (30) calendar days after the start of each fiscal year (no later than 31 October annually).2. Utilize the New York University database, and/or other similar evidence-based resources, to research evidence-based classes, interventions and programs Credentialing and government certified classes.3. Ensure that the Prevention Plan incorporates all prevention activities and that they are based on Prevention data analysis, FAP needs assessment, Deployment Cycles and other variables as indicated. You shall obtain approval of the Prevention Plan by the FAPM.4. Include within the Prevention Plan a projected 12-month schedule for all workshops and trainings.• Annual Community Needs Assessment (CNA)1. Complete a community education needs assessment IAW FAP Accreditation Standards by the end of each contract performance year.2. Gather, compile, and analyze CNA data and electronically submit a written CNA results and recommendation report (via PDF and Microsoft Word files) to the COR. CNA questions can be shaped and modified by FAPM or ACS Director to be included in the CNA Survey.3. Use QR codes or other similar electronic tools to ensure widest distribution and ease of access to the survey.• Emergency/Family Assistance Center (E/FAC) Support Services in the Event of a Crisis, Disaster, or Local Emergency1. Provide personnel crisis support services IAW applicable directives, instructions, and regulations, including applicable ACS Accreditation Quality Standards.2. You must be prepared to report in to the designated site within (2) two hours upon notification during duty hours or four (4) hours if outside of normal duty hours (Activation of Recall Roster).3. The ACS Chief or their designated representative may suspend routine services to focus personnel/resources on contingency operations. In the event the EFAC is activated, routine services as outlined may be suspended to allow all ACS staff to focus on crisis-related services.4. Provide duties as assigned by the EFAC Supervisors.Education:• A minimum of an Associate’s degree in Education, Social or Behavioral Science, or related field from an accredited institution.Experience:• Two (2) years’ experience in family and children services or community organization, of which at least one year is in family violence or child abuse neglect or maltreatment related services.• Personal and/or professional experience with military personnel and military family members.• Demonstrated ability to create and present effective, professional PowerPoint training slides on a variety of related FAP and ACS training topics.• Experience in computer operating systems, such as Microsoft Windows, and computer applications, such as Microsoft Office, Microsoft TEAMS, Excel, Publisher, Power Point and Access, to perform basic word processing, telecommunications, database management, online data entry, spreadsheets, e-mail and Internet access.• Experience providing customer service to a diverse population. This may include face-to-face telephonic, virtual trainings and presentations, public speaking or written communication.

Service Specialist I - ColvilleCATEGORY: OperationsREQUISITION NUMBER: SERVI001256LOCATION: Colville, WA 99114, USAPostService Specialist I - ColvilleJob Category: OperationsRequisition Number: SERVI001256Apply now Posting DetailsPosted: April 18, 2024Full-TimeLocationsShowing 1 locationColville720 South Washington StreetColville, WA 99114, USAColville720 South Washington StreetColville, WA 99114, USA+0 more locationsless locationsJob DetailsDescriptionAs a Service Specialist, you will tap into your passion for helping others and desire to make a difference to provide a human touch for our customers and partners on the phone and/or through other points of contact. Service Specialists have a serious, and exciting, responsibility to make every contact with every customer a positive experience by answering questions and helping find solutions in a positive, informative, and productive way. If you’re driven to make a difference and be part of a bigger purpose to improve health for communities across Washington state, our entry-level Service Specialist role will provide opportunities for growth and development within our customer service career track! We are hiring for both full-time (40 hours/week), Monday-Friday and part-time (20-25 hours/week) Service Specialists. Full-time employees are required to have flexibility to work a shift during our normal business hours of 7 am to 5 pm.Service Specialists start at $19.00/hr and are bonus eligible. Full-time employees are eligible for our highly competitive medical, dental and vision plans. All employees receive access to our generous 401k match, vacation accruals and sick time.At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation reserve the right to change the responsibilities at any time with or without notice.Successfully complete required training and meet department goals.Develop and maintain a clear knowledge of product offerings, company policies and practices.Provide information to questions via telephone and written correspondence.Provide resolution on the first call or inquiry about dental benefits, eligibility, claim questions, and when working with our Member Dentists.Go the extra step to ensure the customer is heard, appreciated, and all their questions are answered.Be accurate and professional in your responses, always keeping a customer-centric focus.Thoroughly document inquiry outcomes for accurate tracking and analysis.Understand and accomplish operational goals.Ability to multi-task, maintain workloads efficiently, and prioritize appropriately.Participate in meetings and training sessions in a positive, professional, and open-minded manner.Escalate concerns in a professional manner, following proper channels.Be professional and confident when communicating with customers and partners.Utilize the OneTeam Values of Accountable, Courage, Curious, Inclusive, and Integrity in all interactions both internally and externally.Perform other duties as needed.Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.Friendly and professional communication skillsDetail oriented with consistent follow-up practices and customer focusDemonstrated record of being organized and able to meet deadlinesA strong desire to perform well and continue to learnAuthorized to work for any employer in the United StatesAbility to pass a criminal background checkExhibit DDWA core values - Accountable, Courage, Integrity, Curious and Inclusive. High school diploma or general education degree (GED) with customer service-related experience preferred.Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. QualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PI239777283

Service Specialist I - SpokaneCATEGORY: OperationsREQUISITION NUMBER: SERVI001257LOCATION: Spokane, WA 99202, USAPostService Specialist I - SpokaneJob Category: OperationsRequisition Number: SERVI001257Apply now Posting DetailsPosted: April 18, 2024Full-TimeLocationsShowing 1 locationSpokane611 N. Iron Bridge WaySuite 200Spokane, WA 99202, USASpokane611 N. Iron Bridge WaySuite 200Spokane, WA 99202, USA+0 more locationsless locationsJob DetailsDescriptionAs a Service Specialist, you will tap into your passion for helping others and desire to make a difference to provide a human touch for our customers and partners on the phone and/or through other points of contact. Service Specialists have a serious, and exciting, responsibility to make every contact with every customer a positive experience by answering questions and helping find solutions in a positive, informative, and productive way. If you’re driven to make a difference and be part of a bigger purpose to improve health for communities across Washington state, our entry-level Service Specialist role will provide opportunities for growth and development within our customer service career track! We are hiring for both full-time (40 hours/week), Monday-Friday and part-time (20-25 hours/week) Service Specialists. Full-time employees are required to have flexibility to work a shift during our normal business hours of 7 am to 5 pm.Service Specialists start at $19.00/hr and are bonus eligible. Full-time employees are eligible for our highly competitive medical, dental and vision plans. All employees receive access to our generous 401k match, vacation accruals and sick time.At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation reserve the right to change the responsibilities at any time with or without notice.Successfully complete required training and meet department goals.Develop and maintain a clear knowledge of product offerings, company policies and practices.Provide information to questions via telephone and written correspondence.Provide resolution on the first call or inquiry about dental benefits, eligibility, claim questions, and when working with our Member Dentists.Go the extra step to ensure the customer is heard, appreciated, and all their questions are answered.Be accurate and professional in your responses, always keeping a customer-centric focus.Thoroughly document inquiry outcomes for accurate tracking and analysis.Understand and accomplish operational goals.Ability to multi-task, maintain workloads efficiently, and prioritize appropriately.Participate in meetings and training sessions in a positive, professional, and open-minded manner.Escalate concerns in a professional manner, following proper channels.Be professional and confident when communicating with customers and partners.Utilize the OneTeam Values of Accountable, Courage, Curious, Inclusive, and Integrity in all interactions both internally and externally.Perform other duties as needed.Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.Friendly and professional communication skillsDetail oriented with consistent follow-up practices and customer focusDemonstrated record of being organized and able to meet deadlinesA strong desire to perform well and continue to learnAuthorized to work for any employer in the United StatesAbility to pass a criminal background checkExhibit DDWA core values - Accountable, Courage, Integrity, Curious and Inclusive. High school diploma or general education degree (GED) with customer service-related experience preferred.Washington Dental Service and its affiliates, including Delta Dental of Washington and Arcora Foundation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. QualificationsSkills Behaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)PI239777305

Title: Customer Service SpecialistLocation: Draper UTDuration: 6+ Mos SUMMARY:The Insurance Customer Service Specialists' goal is to work with the rest of the insurance team and management to ensure that we are compliant with all insurance regulations as we expand our portfolio. The primary responsibility of the specialist is to engage with high volume of customers to resolve discrepancies, and tasks required as part of the insurance teams needs, all while maintaining a positive long-standing relationship with the customer.Responsibilities The specialist will perform the following daily functions as part of the collections function. Performing necessary (proactive and retroactive) customer contacts via email, app notifications, chat, SMS, or phone calls. Record contact interactions completely and accurately within our tracking systems. Work with internal departments to resolve disputes Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience. Perform special projects as requested by management. Meet daily and monthly performance standards Requirements Evidence of exceptional ability Proficiency in MS Office (particularly Excel or other databases) Call Center experience preferred Ability to prioritize and multi-task, with the flexibility to adapt quickly to change Detail-oriented, resourceful, and able to manage shifting priorities Excellent written and verbal communication skills required Ability to interact with internal and external customers positively and effectively Ability to work well with other in a collaborative team environment

Client Job DescriptionA local privately-owned family company that has been around for over 70 years is growing and looking to add a Customer Service Specialist their team in Seattle, WA. As a family and employee owned company they operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.An ideal candidate will be have excellent communication, highly detail oriented, comfortable working with various clients.The Customer Service Specialist is responsible for the coordination of all Category II and III equipment set-ups and staff scheduling.Location: Seattle, WA. ON-SITE RolePay: $20-24/hr DEOShift: Monday Friday / 8:30am 5pmBenefits: Medical, Dental and Vision insurance, HSA, Employee Stock Ownership, FSA, Tuition Reimbursement, 401(k) with Match, Wellness Program and Discounts on ProductsCustomer Service Specialist QualificationsOn the job trainingAbility to sit, stand and walk for extended periods of timeAbility to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the positionCustomer Service Specialist ResponsibilitiesGreet customers in a professional and enthusiastic wayAnswer telephone calls promptlyDemonstrate in-depth knowledge of products, placement, availability, price and useEfficiently assess customer needs for product or servicesEducates patients/clients on medical products and servicesFit and sell medical products and services to customersProcess customer orders and accurately input customer orders into the computerKeep showroom stocked, clean, organized and presentablePerform other tasks as assigned or necessaryTo learn more and apply please send your contact information and resume to: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Overview **Company Summary** **MasTec Utility Services** delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of decades of experience, unrivaled industry skills, and a deep commitment to core values, MUS delivers safe, innovative, and environmentally responsible services that provide extraordinary value to clients. MasTec Utility Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work. MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MUS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization. **Job Summary** MasTec is currently seeking a **Customer Service Specialist** in Miami, FL. To work as an FPL representive for the Storm Secure Underground Program. "The Storm Secure Underground Program analyzes data from past hurricanes, vegetation-related service interruptions and other reliability metrics to identify areas that would most benefit from having power lines placed underground. We’ve completed hundreds of these neighborhood projects throughout our service area – and we plan to continue bringing the benefits of undergrounding to more of our customers in the years ahead." Responsibilities + Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer. + Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms. + Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures. + Requires great customer service and communication skills, as well as purposeful follow up and documentation skills. + Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors. + Ability to read and understand construction and engineering plans. + Coordinate special projects as assigned. + Perform other duties as assigned. Qualifications **Minimum** + High school diploma, or equivalent. + 2 years of customer service experience, preferably in the construction industry. **Preferred** + Bilingual (English and Spanish). + Associate degree. **Physical Demands and Work Environment** This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds. _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities._ Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). Equal Employment Opportunity: The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories. **Minimum** + High school diploma, or equivalent. + 2 years of customer service experience, preferably in the construction industry. **Preferred** + Bilingual (English and Spanish). + Associate degree. **Physical Demands and Work Environment** This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds. _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities._ Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE). Equal Employment Opportunity: The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories. + Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer. + Gaining the customer’s agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms. + Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company’s policies and procedures. + Requires great customer service and communication skills, as well as purposeful follow up and documentation skills. + Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors. + Ability to read and understand construction and engineering plans. + Coordinate special projects as assigned. + Perform other duties as assigned.

Customer Service SpecialistClient Overview: Our client is a popular fashion brand creating the latest apparel must-haves for everytrendsetter. With their contemporary, fashion-forward, and chic designs, youcan effortlessly dress in style every day.Customer Service Specialist Overview:As the Customer Service Specialist you will be responsible for providing exceptionalcustomer service to customers via e-mail, chat and phone. You will also beresponsible for managing sensitive customer issues, researching optimalsolutions, and establishing relationships with customers.Customer Service Specialist Responsibilities:Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional mannerIdentify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensiveassistanceMaintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutionsPresent highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teamsResearch complex and escalated situations and resolve issues professionally and quicklyCustomer Service Specialist Qualifications:Proven related experience - must have email, chat and phoneexperienceIdeally have used Zendesk or SalesforceStrong communication and customer service skillsProficient with Microsoft Office SuiteSchedule:Monday-Friday 12-8pm EST