Customer Service Advisor Salary in USA

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentUS military experience through military service or a military spouse/domestic partner (current or former)Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.The D&B Government Customer Service Team is responsible for vetting business information and stewarding our data to provide high quality service. Each team member is expected to have a high level of accuracy and perform their due diligence when validating customer requests.Essential Key Responsibilities/Job SummaryResearch, fact-checking, and validation skills to ensure valid data sources and verify accuracy.Provides accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards.Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying, and defining the customer needs and delivering service to meet those needs.Responsible for making outbound phone calls as needed to confirm business information.Responsible for maintaining a high level of professionalism with clients by phone or email and working to establish a positive rapport with every customer.Update customer information in the customer service system/CRM during and after each call.Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technologyEducation/Experience and CompetenciesKnowledge and ability to use computers and related Microsoft office products efficiently.Ability to multitask and thrive in a fast-paced teaming environment.Excellent typing skills.Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team-based orientation.Written and verbal English language skills required.A detail and process orientation and ability to work in an environment of ambiguity.Ability to have analytical skills and deal with complex issues.Must have flexible work availability.Must be 18 years of age or older.High School Diploma at Minimum (Associate degree in business related degree preferred).$16.83 an hourBenefits We Offer• Generous paid time off in your first year, increasing with tenure.• Up to 16 weeks 100% paid parental leave after one year of employment.• Paid sick time to care for yourself or family members. • Education assistance and extensive training resources.• Do Good Program: Paid volunteer days & donation matching. • Competitive 401k & Employee Stock Purchase Plan with company matching. • Health & wellness benefits, including discounted Gympass membership rates.• Medical, dental & vision insurance for you, spouse/partner & dependents.• Learn more about our benefits: http://bit.ly/41Yyc3d.

Overview Thermo King of Dallas is Now Hiring a Customer Service Advisor at 5142 East 58th Place, Commerce City, CO 80022. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.Responsibilities Assist with answering telephone and monitor lines on hold for prompt response time. Greet service customer with a positive attitude. Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form. If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form Document customer complaints Open work order Maintain communication with service management on progress. Keep customers informed on progress of service jobs. Write up and prepare work orders for final review and invoicing get purchase orders for open accounts. Maintain a strong, personal commitment to the safety culture. All other duties as assigned. Qualifications Competencies Demonstrates quality work through accuracy, thoroughness, and attention to detail. Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines. Strives to continuously build knowledge and skills and share expertise with others. Commitment to a standard of excellence in customer service. Shows adaptability by effectively responding to frequent change, delays, or unexpected events. Exhibits superior dependability by consistently arriving to work on time and as scheduled. Contributes to building a positive team environment through commitment, respect, and communication. Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability. Shows organizational support by consistently following policy and procedures. Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM). Education/Experience: High school diploma or general education degree (GED) or equivalent combination of education and experience. Experience working with customers, vendors and all levels of an organization is preferred. Physical Activities & Requirements: Standard Office Criteria Working Conditions: Standard Office Criteria Salary range is $22.00 to $26.00 per hour. Thermo King of Dallas LLC offers a comprehensive benefit package, that includes medical, dental, vision and life insurance. Plus, vacation, sick time, and holiday pay.

Customer Service Advisor- Reno, NV Reno, NV, USA Req #4964 Friday, April 19, 2024 Who We Are:At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture! What You'll Do: As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.Job Duties: Customer Service Duties Greets customers upon arriving in maintenance areaAscertains vehicle problems and services by listening to customer's description of symptomsClarifies description of problemsConducts inspectionsProactively checks for recallsSubmits documentation for warranty repair ordersRetrieves mileage and vin numbers from vehicleChecks vehicle maintenance recordsExamines service schedulesMaintains customer rapport by providing explanation of estimates and daily updatesCalls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelinesAdministrative duties on per-need basisRepair Order Duties Verifies warranty and service contract coverage by examining records and papersExplains provisions and exclusionsPrepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service requiredObtains approval signaturesEnters RO into service database system and sends to Estimator and DispatcherMonitors repair work to ensure vehicle will be ready when promisedPrints warrantyPrints repair ordersIssues sublet purchase order numbersReviews jobs when completedCollects payment from jobsCloses jobsRequired Skills and Qualifications: Proven technical expertiseKnowledge of trucks and partsExcellent customer service skillsExcellent communication skillsExcellent problem-solving skillsStrong organizational skillsExcellent time management skillsAble to work in fast pace environmentWork well with internal and external customers Compensation: $22-$29/hour based on experience + bonus plan Benefits Velocity Vehicle Group Offers:Fantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Other details Job Family USA Admin & Support Staff Job Function Customer Service Pay Type Hourly Min Hiring Rate $22.00 Max Hiring Rate $29.00

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – SPARKS, NVCUSTOMER SERVICE ADVISOR:Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team to serve Sparks.At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!WHAT YOU’LL DO:As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.WHAT YOU NEED:Self-motivation and the desire to win.Excellent communication skills, including the ability to form strong relationships with customers.Experience planning, developing, and executing sales action plans.Knowledge and experience in heavy equipment parts and service.Driver’s license with a good driving record.Compensation: Salary + CommissionWhy work for Pape’:Competitive pay based on your skills, training, and experience level.Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 24 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitieThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionCould you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? Do we have Technic sets available in bright pink? And does LEGO© Batman™ only come in black or very, very dark grey?If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team?If you think you can solve these problems and lots more, then come and join the LEGO Consumer and Shopper Engagement Team.We're looking for energised and empathetic people for Enfield, CT.About the roleOur Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries.From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.Starting salary is $41,800.00 per year (plus some benefits) and the role is fixed-term until the end of January 2025. A full 6-week training will be given, and we also offer a wide range of shift times.Our Customer Service Advisors are required to work two days in the office each week and we'll provide you with all the equipment you need to work remotely.Main responsibilitiesEngage with our customers across our various channels including phone, email, or live chat.Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them. Assess and solve brick-based problems quickly and confidently using the latest CRM tools. Work one weekend day, every other weekend (on rotation) from 10:00am EST - 6:15pm EST. You will be required to work on days that are critical to the business during our busiest season, such as Black Friday and Cyber Monday to help our most loyal fans. (You may also be scheduled to work on company holidays to support high volumes during our peak season.)Represent the LEGO brand through our unique tone of voice.Prioritise and multitask to meet our customers' expectations.Agree not to disclose to others, during employment or thereafter, any sensitive, proprietary, or confidential information. (Confidentiality agreement to be signed) Join the LEGO Group teamChildren are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and a sense of belonging. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider all our employees' part of the LEGO family. Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow. Join the global LEGO® team We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Build your career brick by brick at the LEGO Group.We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Why USAA?Let's do something that really matters.We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special! It is all about learning and growing.Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager.The OpportunityWe are currently seeking dedicated professionals to work in our San Antonio office for future insurance sales and customer service opportunities in 2024.We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.What you'll do:Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Maintain required Property & Casualty license and state registrations.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:High School Diploma or GED equivalentAbility to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance productsAbility to prioritize and multi-task, while navigating through multiple business applicationsAbility to apply knowledge and understanding of insurance regulatory and compliance requirementsAcquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiringWhat sets you apart:1 year of customer contact experience in a needs-based sales environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to faceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The hiring range for this position is: $45010 - $46010.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Relocation assistance is not available for this position.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Workforce Management Analyst I, you will be responsible for contact center workload management performance (ex. Daily staff requirements, schedule efficiency, and time off). Develops and delivers on-boarding contact center scheduling training to management and contact center employees. Builds and maintains internal and external business partner relationships to proactively identify, report, and solve scheduling issues and deliver on performance. Coordinates business schedule processes and data to ensure effective integration with strategic call center suppliers. Monitors call center patterns to plan and complete efficiency and key performance indicators. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is not available for this position.The OpportunityResponsible for proactively identifying contact center scheduling issues applying business and strategic supplier data insights.Analyzes data and provides recommendations to influence and improve scheduling execution.Develops and delivers scheduling training to managers and employees on tools and schedule processes.Oversees sophisticated contact center business processes and information ensuring integration with strategic suppliers.Manages and maintains effective relationships with suppliers to ensure service level objectives are met.Reviews trends and makes recommendations to management on process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend.Present fluctuations to management, make recommendations and adjust resources as needed.Participates as subject matter expert in enterprise, line of business, or internal projects on workload strategies; engages appropriate areas within Call Center Solutions to validate strategies.Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.4 years of experience in workforce management planning within a contact center environment.Solid understanding and application of data analysis tools, telecommunications tools, contact routing and/or workload delivery systems.Working experience with workforce management tools and software such as Verint, IEX and Aspect.Positive relationship skills, verbal and written communication and ability to identify root cause / solutions.Solid understanding and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:US military experience through military service or a military spouse/domestic partnerExperience applying workforce management tools within a financial services contact centerPrevious experience with workforce management systems, like NICE and Decisions.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110 - $110,000.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.The OpportunityWe are currently seeking dedicated professionals to work in our Phoenix office (located at 1 Norterra Drive, Phoenix, AZ 85085) for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environment.Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products.Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition.Advise and educate members on available USAA digital tools and resources to improve the user experience.Provide outstanding member service by demonstrating empathy, active listening, and professionalism.Apply strong time and call management skills in assisting members with banking needs.Embrace continuous improvement and development through coaching and collaboration with manager and team members.What you have: High School Diploma OR GED.Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products.Ability to prioritize and multi-task while navigating through multiple business applications.Strong interpersonal and communication skills.Successful completion of a job-related assessment is required.What sets you apart: US military experience through military service or a military spouse/domestic partner.1 year of customer contact experience in a needs-based sales environment.Prior experience in a fast-paced contact center environment.6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Let's do something that really matters. We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!It is all about learning and growing.Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.The OpportunityWe are currently seeking dedicated professionals to work in ourColorado Springs office for future bank customer service and sales opportunities in 2024. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.What you'll do: Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have: High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.