TTEC is seeking a Switch Solutions Reporting Principal Analyst to join our Enterprise Intelligence team. What you’ll be doing: The ReportingPrincipal Analyst will be considered a Data Subject Matter Expert (SME).This is a business-focused role that requires a deep understanding of thespecific needs of the organization, with heavy focus on switch solutions and howthey function and impact the business. This position is responsible for servingas an advisor and support to our Internal and External Reporting users as itrelates to new solution implementation, as well as questions or concernsrelated to metrics utilized within our reporting environment. The job functionwill require the candidate to work closely with users from the Human Capital,Finance, IT, and Operations departments. Additional components of this position include: SQL, MDX, and DAX query creationDevelopment, documentation and maintenance of existing and new processesCreation, implementation, and regulation of development standards and best practicesSkilled in problem resolution, development of business rules, system interfacesGather and document requirements in a clear and organized mannerCreate appropriate documentation to hand over operation of solutions to other teams as neededCreate intuitive visualizations and dashboards to provide insights to usersWhat skills you’ll need:Bachelor's degree of higher in Computer Science, Data Science, Business Intelligence, Data Warehousing, IT or related field from an accredited college, university or institution.6+ years' experience working with data from switch solutions (ex: Avaya, Cisco, BrightPattern, etc)Proficient with MS Office Suite applications especially Excel 2016Experience working with Finance, IT and other cross functional groups in a team environment to provide support.The ability to multi-task in a fast-moving environment across multiple functions and several dynamic projects.Strong appreciation for the importance of ensuring accuracy in all reporting technologies.Creative problem solving and collaborative team-work Who We Are: TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC ’s business processes and operations. Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.