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Operations Administrator
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Assistant General Manager - Tempe Marketplace
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Account Support Specialist - English
Amazon, Tempe, AZ, US
DESCRIPTIONThis is a full-time role and we offer our team the flexibility of a hybrid work schedule; with a minimum of three scheduled days in office and the option to work two days at home. We value in-person collaboration and time spent face-to-face. You will benefit from a schedule which incorporates a combination of work from the office and work from home days. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Full time 40 hours Sunday-Saturday Training: 8-10 weeks instructor-led onsite training with the option for hybrid work schedule post training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities- Demonstrates effective, clear and professional written and oral communication.- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues.- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.- Liaises with other departments as required to resolve Seller’s issues and questions.We are open to hiring candidates to work out of one of the following locations:Tempe, AZ, USABASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commercePREFERRED QUALIFICATIONS- Speak, write, and read fluently in EnglishAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Payments Internal Communications Manager
BC Forward, Tempe
Payments Internal Communications ManagerBCforward is currently seeking a highly motivated Payments Internal Communications ManagerPosition Title: Payments Internal Communications ManagerLocation: Tempe AZAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 5 Month contract with Possible extensionPosition Title: Payments Internal Communications ManagerLocation: Tempe AZ Hybrid Expected Duration:5 Months with possible extensionResponsibilitiesDrive end-to-end execution and delivery of communications, including client migration-focused messaging.Reimagine how we share information that enables engagement, understanding and collaboration between internal functions and stakeholders across a range of business areas and geographies.Write and edit internal messaging about product changes and critical readiness events, working closely with executives, product managers, readiness leads and other key stakeholders to ensure a high-quality end-to-end experience for users and partners.Work to understand voice of the employee and feedback to help spot trends and improvement opportunities where communication and change readiness will be key actions.Optimize opportunities to condense and combine messaging for improved readability.Track and report effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and adjust to maximize audience engagement and minimize disruption.Provide constructive feedback and recommendations for communications best practices.SkillsStrong command of firm content quality guidelines, effective time management skills, and the ability to consistently deliver in a fast-paced cross-functional environment.Action oriented, highly responsive with ability to pivot as business and strategy needs evolve.Excellent organizational skills, meticulous attention to detail with the ability to multi-task, prioritize competing demands.Ability to synthesize large amounts of information to tell a relevant story.A passion for evolving internal communications to the next level.Energetic, collaborative culture carrier, with proven ability to work across multiple stakeholders.Qualifications6+ years of demonstrated experience in developing, executing and managing internal communications..6+ years of experience in content creation for the financial industry, preferably in the banking, technology or financial innovation space.Global communications background preferredHigh proficiency with Microsoft suite (Word, PowerPoint, Excel, SharePoint, teams).Strong understanding of Associated Press (AP) style guidelines.Bachelor's Degree preferred.Creates & executes project plans and revises when appropriate to meet changing needs/requirements. Identifies resources needed and assigns responsibilites. Manages day to day operations of the project.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforwardis a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforwardto become a market leader and best in class place to work.BCforwardis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforwardcollects and uses personal information as part of the recruiting process, view ourPrivacy NoticeandCCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforwardwill only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 221214 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationTempe, AZ (Onsite)Job TypeAccountingExperienceNot SpecifiedDate Posted04/10/2024
Operations Support Specialist
Enpro Inc., Tempe
Job Summary:Responsible for day-to-day operations of Leanteq facility in Tempe, AZ. Duties vary from light accounting/bookkeeping, quality systems, purchase order input, supplier management, shipping and receiving, customer qualification process, and safety. This is a multi-faceted role that requires a well-rounded individual who is proactive and works well independently.Essential Functions:Safety:Embrace the values of the Enpro safety pledge in each of the below responsibilities. Participate in the organization's safety culture and aim to continuously improve safety within all aspects of your work.Respect:Foster a work environment that promotes mutual respect of all colleagues and creates an environment focused on a dual-bottom line.Excellence:Promote the Leanteq and Enpro culture around creating value and driving excellence in our organization by:Compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about ordersManages the details: tracks customer parts, maintains supply inventory, updates the quality systemEnsure successful Implementation and improvement of quality and safety systemsAssist with customer interactions, service and related documentsManage part creation, invoicing and other operational functions as needed, in support of the accounting teamMaestro of online systems and processes, building data to guide good decisionsJob Competencies & QualificationsAbility to re-prioritize and balance multiple projects frequently in response to changing business demands and regulatory requirementsWork collaboratively within a team and business stakeholdersQualification experience in creation of policies, procedures and controls, training and auditsStrong verbal and written communication skills (Preferred: experience providing reports to senior management)Ability to lead by influence and gather support and resources from outside of functionExcellent attention to detail and strong problem-solving skills with high accuracy and work qualityAn analytical mindset with excellent organizational skillsAbility to provide risk-adjusted and practical solutionsRequirements:Associate Degree in Finance, Accounting or Business from an accredited university or 2 to 5 years of operations, supply chain, or finance experienceDemonstrated ability to work independently and achieve quality resultsEffective communication skills-oral, written and presentation.Proficient in Microsoft Suite products and ERP systemsAbout Leanteq:Leanteq, the hiring division, is a world leader in the cleaning and testing of precision parts for the semi-conductor industry. With a presence in Asia and Silicon Valley, the Arizona facility is an exciting new addition to the Leanteq family of companies. In addition, Leanteq is a part of EnPro's fast-growing Advance Surface Technologies Group, which enables the growth of the leading semiconductor manufacturing companies.EEO and Culture Statement:Enpro is a leading provider of engineered industrial products for the processing and general manufacturing industries worldwide. The company operates in three segments: Advanced Surface Technologies, Sealing Products, and Engineered Materials.EnPro Industries is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job.
Fraud and Disputes Analyst
Quavo Fraud & Disputes, Tempe
Fraud & Dispute Analyst **Hybrid**Quavo Fraud & Disputes, United States (Tempe, AZ)Let's Build Something Together!!Who we are:Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.Who you are:Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience.... Then you are going to love working at Quavo!Fraud & Dispute Analyst This role will be tasked with processing and analyzing Fraud claims as an instrumental part of our Client Processing team. You will work in a fast-paced environment and support an agile workflow. This role is appropriate for candidates with customer service experience who enjoy problem-solving. Strong verbal and written communication skills, Microsoft Office proficiency, teamwork focus, attention to detail, adaptability, and a willingness to jump in and help are essential traits for this role.Responsibilities include:Process ATM/Debit Fraud claims by conducting transaction analysisInvestigate claims of fraud using forensic accounting methodologyReview transaction chargeback opportunities to minimize lossApply data mining and statistics techniques to identify opportunities and increase efficiencyBalance general accounting legers to ensure losses allocated appropriatelyFile Suspicious Activity Reports with the US Treasury Financial Crimes Enforcement Network (FinCEN)Maintain internal operation controls and ensured compliance with applicable RegulationsRequired:Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customersExcellent computer proficiency (MS Office - Word, Excel and Outlook)Ability to Problem solve efficiently Must be able to work under pressure and meet deadlinesAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesPreferred Qualification:Fraud & Disputes experience preferred Computer SoftwareBankingFinancial ServicesEmployment TypeFull-timeHourly pay range$25-27/hrLocation Tempe/Phoenix