Customer Service Coordinator Salary in Spokane, WA

Title:255O-YN - Instruction & Classroom Support Technician 3Business Title:Technology Support CoordinatorAdditional Titles: Location:GLEASON INSTITUTEEmployee Type:ClassifiedJob Family:Civil Service - OT Eligible Position Details:Summary of Duties:The Gleason Institute is seeking an experienced and customer service-oriented Technology Support Coordinator to manage the day-to-day activities of the Adaptive Technology Center (ATC).  The ATC showcases cutting-edge adaptive technologies for individuals with conditions that impair movement, such as amyotrophic lateral sclerosis (ALS), multiple sclerosis, spinal cord injuries, etc. The Technology Support Coordinator will demonstrate smart home technologies, eye gaze technologies, and voice banking software to these individuals and their caregivers, and provide them with access to educational materials and support services to fit with their individualized needs, and facilitating the design of personalized adaptive technologies within the center and with vendors.  The Technology Support Coordinator will also be responsible for scheduling and planning educational activities within the ATC, and for coordinating patient support groups.Required Qualifications:A Bachelor's Degree with major study in a basic applied science AND two years of full-time experience as a Instruction & Classroom Support Technician 2; OR equivalent education/experience.Additional Requirements: A clinical license or at least 2 years of professional experience in a clinical setting. Broad working knowledge and experience in the use and operation and maintenance of Bluetooth-enabled technologies. Competence in the use of computer systems and database maintenance.Preferred Qualifications: Master`s Degree in Occupational Therapy, Physical Therapy, Speech Language Pathology, or related field. Experience working with individuals with movement disorders and/or neurological disorder. Physical Therapy, Certified Occupational Therapist Assistant, or Medical Assistant (Certified) experience. Essential Job DutiesAdaptive Technology Support: 60% Lead learning tours of the Adaptive Technology Center for community members. Provide answers to technical questions about available adaptive technology and serve as subject matter expert on new technologies coming available for those requiring such technology. Conduct demonstrations of the smart home and assistive technologies showcased in the Adaptive Technology Center, facilitate resolution of problems with equipment, and provide patients, families, and caregivers options to fit individual needs. Provide support to clients in resolving problems with their owned equipment. Serve as expert in proving appropriate corrective measures for equipment that is not functioning in an effective manner. Provide educational materials to community members visiting the Adaptive Technology Center. Maintain equipment in the Adaptive Technology Center and ensure equipment is in peak operational order. Work with multiple industry leaders and companies by learning about new designs. Provide instruction on new state of the art technology and review the design of adaptive devises for people with ALS. Coordinate with vendors to facilitate personalized equipment installations and upgrades. Help create new adaptive technologies by leading conversations with the IT engineering group for health sciences and the CORES group to customize solutions for unique patient needs. Stay up to date on emerging technology and make recommendation for new purchases of equipment and/or improvements in processes. Participate in vendor training to learn about new technologies. Respond independently to outside inquiries from community members regarding the types of technologies and services available. Development Center Support: 15% Provide tours of the Adaptive Technology Center to potential donors.  Serve as subject matter expert on technologies in order to provide responses to any questions posed by donors. Answer telephone, greet visitors, respond to inquiries.Center Coordination and Support: 15% Provide technical and other onsite logistical assistance, guidance, and support for patient groups meeting in the Adaptive Technology Center.                Coordinate all aspects of educational activities, including seminars, workshops, etc. including planning, liaising with speakers, setting up for the event, and post-event dismantling. Maintain a calendar of event for the Adaptive Technology Center.Administrative Support: 5% Collaborate with WSU Spokane finance personnel to maintain financial records and budgets. Maintain records of community members accessing the Adaptive Technology Center. Maintain mailing list of community members accessing or expressing interest in the Adaptive Technology Center for notification of educational events.Other: 5% Other appropriate related duties as assigned.  Additional Information:In accordance with Washington State Governor's Proclamation 21.14.1, and subsequent revisions where appropriate, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full Vaccination or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions. Area/College: WSUS AdministrationDepartment Name: Gleason Institute for NeuroscienceCity, State, Zip: Spokane, WA 99202Department Link: https://gleason.wsu.edu/Monthly Salary:Range 47. $1,850.50 - $2,427.50 (pro-rated at .50 FTE)Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.FTE: 50%This is a Permanent positionScreening Begin Date: March 24, 2022; open until filledBackground Check: This position has been designated by the department to require a background check.Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Required Documents:·         Resume·         Cover LetterTime Type:Part timePosition Term:12 Month WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

General informationJob TitleAirport Customer Service Supervisor- GEGDateMonday, March 25, 2024StateWashingtonCitySpokaneBase Pay Rate:$ 22.00Full/Part TimeFull TimeShiftP.M. shiftRequirements and DescriptionJob DetailsDescriptionEssential Functions / Key ResponsibilitiesSupervises and coordinates daily activities of employees to ensure safe and effective operations.Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.Communicates with manager concerning ay problems or issues.Schedules and conducts shift meetings.Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsPre-requisites:Must be a local (in-state) resident.Valid In-State Driver's License.Ability to pass a pre-employment drug screen.Ability to pass up to a 10-year background check.Must be at least 18 years of age.Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.Must complete ramp and SIDA training to obtain airport authority identification security.Experience:Two+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.Knowledge, Skills & Abilities:Excellent customer service skills.Strong work ethic.Ability to work in a team oriented environment.Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation:High School diploma or GED.Experience:Four+ years of relevant experience.Relevant supervisory experience.Knowledge, Skills & Abilities:Able to communicate information and instructions verbally and/or via radio equipment.Able to communicate effectively in a professional manner.Strong leadership qualities and ability to create a passionate and efficient workforce.Able to effectively resolve employee conflicts.Ability to apply creative solutions that have a positive impact on results.Working ConditionsWork Schedule:You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment:Must be able to be alert to moving vehicles or aircraft and use radio equipment.Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.Physical Demands/Requirements:Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.Must be able to work in cramped or high places.Must be able to carry heavy items up and down jet way stairs.Supervisory ResponsibilitiesSupervise team of Customer Service Agents and Leads.LegalUnifi is an Equal Opportunity Employer."Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Clinical Program CoordinatorRemote in ID, OR, WA, UTPrimary Job PurposeResponsible for partnering with clinical stakeholders to develop, execute, evaluate and maintain clinical programs and strategies to support cost containment and clinical quality improvements. Performs project management, team leadership, system analysis, research & design for purposes of project completion. Guides and assists in clinical program outreach, maintains policy/procedures, monitors and reports out on program outcomes, coordinates with other departments to achieve program goals, and assists in vendor management and oversight. General Functions and OutcomesProvides ownership of existing clinical programs, including but not limited to: acting subject matter expert for each assigned program, maintenance of program policies procedures, monitoring program processes and outcomes, program execution, and making data-driven decisions to grow and adapt programs to business needs.Helps provide support and intervention on a variety of clinical programs.Analyzes metrics to ensure programs are on target.Evaluates, documents and manages clinical product offerings on a regular basis to maintain a competitive product portfolio with strong ROI.Provides consultative expertise for strategic partners, plan leadership, purchasers, and other Health Plan stakeholders as needed.Performs team leadership as part of project management responsibilities. Makes task assignments to project team members and monitors compliance with all project due dates and facilitates communication about current clinical programs.Interacts, coordinates, and communicates with all levels of management, internal and external customers such as clients, business partners and outside consultants in order to ensure effective use of systems and processes, provide project updates, and ensure coordination of activities.Partners with clinical stakeholders and vendors to accomplish program goals.Minimum RequirementsKnowledge and understanding of health insurance, benefit design, clinical products and services.Knowledge of claims processing systems. Facets knowledge preferred.Ability to coordinate activities with all levels of staff and external business partners through clear and concise verbal and written communication skills.Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.Ability to organize, plan, prioritize and manage multiple projects within time constraints.Ability to work well under pressure.Demonstrated ability to use MS Office products and other corporate software as required.Normally to be proficient in the competencies listed aboveClinical Program Coordinator would have a bachelor's degree and 3-5 years of experience in the health care industry or equivalent combination of education and experience. Project management experience and clinical degree or certification preferred.#LI-RemoteThe expected hiring range for a Clinical Program Coordinator is $61,200 ($68k WA) - $82,800 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $57,000 ($68k WA) - $94,000. Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.