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Business Intelligence Analyst - Remote with limited Travel!
Beacon Hill Staffing Group, LLC, Salem
Position: Business Intelligence Analyst The Business Intelligence Analyst partners with our client's corporate office and subsidiary companies to provide high-level analytical support, including recommendations to support business decisions. The position plans and manages analytics and reporting projects, as well as, manages, with the assistance of company data stewards and curators, critical corporate data products. Job Responsibilities: The Business Intelligence Analyst will have the following responsibilities: Analyze complex data sets to identify business and market trends. Use statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.Develop and implement data models, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Design, create, and maintain rich interactive visual reports, dashboards, and scorecards using BI tools (e.g., PowerBI). Work closely with management and operational teams to gather requirements and execute BI strategies that align with organizational goals. Translate business needs into technical specifications and ensure data accuracy and reliability.Assist in the deployment of data to the data warehouse. Implement policies and procedures for the collection and analysis of data. Create or discover new data procurement and processing programs.Collaborate with teams across the organization to integrate BI solutions into the business. Communicate complex concepts and the results of the analyses in a clear and effective manner to management and other key stakeholders.Continuous Learning and Development: Stay informed of the latest BI technologies and analytics best practices. Recommend improvements and innovations to enhance our business intelligence system. Key Activities: Activities include: Understanding business needs and objectives.Identifying and validating internal and external data sets generated from a diverse range of business and operational processes.Transforming the results of analysis into information that can be communicated to stakeholders using dashboards and reports.Interpreting and analyzing data, comparative analysis, benchmarking, and trend analysis.Bringing data together to communicate clear themes and trends.Focusing on data quality to provide confidence in making decisions on a single version of the truth. Communicates regularly with data suppliers and foster positive working relationships.Evaluates data environment performance by monitoring against key performance indicators.Addresses data curation non-compliance and escalate significant issues. Level-Specific Competencies: The Business Intelligence Analyst will perform their duties with the following competencies: Assists with the creation of regular business intelligence reports using standard tools.Supports data preparation from existing sources.Sources and prepares data for analysis and performs standard business intelligence analysis activities.Creates and delivers standard reports based on stakeholder needs and conforms to agreed standards.Investigates the need for new or revised business intelligence analysis.Contributes to the recommendation of improvements. Engages with stakeholders under direction.Supports business intelligence needs of specific management, governance processes, or operational areas.Investigates the need for business intelligence reporting and analysis where there is some complexity and ambiguity.Selects and applies standard business intelligence tools and techniques to provide insights and aid decision-making. Selects, acquires, and integrates data for analysis.Identifies opportunities to digitize and streamline operational data handling and optimize business intelligence capabilities. Qualifications: 7+ years of related Business Intelligence or Analytics work experienceStrong project management, organizational, and reporting skillsAdvanced MS Office and database skillsExperience using business intelligence and reporting software (Power BI, Salesforce, Qlik, etc)Experience with data stewardshipKnowledge of system implementations. Travel Requirements : Must be able to travel on an as needed basis in Madison, WI Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)
Business Analyst 4
Beacon Hill Staffing Group, LLC, Salem
Summary: Develop business line process maps, procedures for new business initiative.Education/ Experience: Bachelors degree.Specialization in Business, Finance, Engineering, Science or Math is desirable.8+ years experience.Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline.Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes.Knowledgeable on business process modeling, process mapping.Capable of writing clear and well structured business requirements documents.Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.Ability to resolve minor conflicts/issues using different tactics for prior to escalation.Work with team members to understand the needs of the project.Strong verbal and written communication skills.Must have a strong command of the English language; written and oral. Strong facilitation and presentation skills.Major Job Duties and Responsibilities: Identify and analyze business plan and including requirement definition, process review, impact assessment and operational streamlining where appropriate.Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases.Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required.Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™
Oracle E-Business Suite Architect (PAYROLL MODULE)
Beacon Hill Staffing Group, LLC, Salem
BEACON HILL IS NOW HIRING FOR ORACLE EPBUSINESS SUITE ARCHITECTS WHO HAVE IMPLEMENTED AND/OR PROVIDED SUPPORT FOR THE PAYROLL MODULE. IF YOU OR ANYONE YOU KNOW IS CURRENTLY LOOKING FOR WORK, PLEASE APPLY ONLINE AND WE WILL REACH OUT! Hours / Shift (if applicable): M-F 8-5 EST But during the payroll run (Friday and Monday every other week) additional hours may be needed for after-hours support; 40-50 hours per week Must Haves:7+ years of Oracle e-business suite Payroll functional/technical experienceExperience with Oracle Release 12.2 (Core knowledge of Oracle Public Sector Payroll) Strong configuration and design skills including experience with fast formulas, APIs, standard tables,Knowledge of payroll reports, payroll costing to GL, and payroll processesUnderstanding and knowledge of Oracle Cloud Infrastructure coordination requirements for promotion of changes across environments including production, My Oracle Support, and Service Request issue identification, escalation and resolution processes.- Clear and concise communicartion skills.Overview:Now seeking senior level functional/technical Oracle E-Business suite Payroll expert to perform remote support, for the Payroll module. Additionally, they will perform special projects. This resource will cover the gap due to city technical resources working on the implementation of another HCM software. Technical resources will be available for guidance to answer questions.For the eBusiness suite, the City is currently on version R12.2.3. The city also utilizes the UKG Pro Workforce Management software for schedule and time tracking. Time worked is sent from UKG Pro to Oracle for payroll processing. Discoverer is still used for some city reports.The software is hosted by Oracle Cloud Infrastructure.Details:Routine support - The consultant will research issues, identify resolution, and make configuration changes as needed. They will utilize a ticketing system (Service Now) and Oracle support to log/update service requests in MOS.Special projects - The consultant will collaborate with staff on solutions, and they will also provide technical assistance for programming and configuration. Some examples of the special projects are:Modify an existing interface to our Virginia Retirement System to incorporate new requirements.Document the logic of payroll Fast Formulas so they can be used for Workday calculated fields.Create requirement documents for existing Payroll interfaces.Collective bargaining configuration will be a future projectSenior Level 7+ years' Oracle E Business Suite experience:7+ years of Oracle e-business suite Payroll functional/technical experienceExperience with Oracle Release 12.2 (Core knowledge of Oracle Public Sector Payroll)Strong configuration and design skills including experience with fast formulas, APIs, standard tables,Knowledge of payroll reports, payroll costing to GL, and payroll processesUnderstanding and knowledge of Oracle Cloud Infrastructure coordination requirements for promotion of changes across environments including production, My Oracle Support, and Service Request issue identification, escalation and resolution processes.Experience with developing system requirements, defining and documenting procedures, and implementing a practical sustainable business solution. Experience with pl/sql, sql, UnixExperience APIs and inbound and outbound interfacesExperience with Workflows, self-service personalization's and AlertsExperience with data loads via concurrent programs and Adhoc scriptsExperience with workflow admin configurations and tracking and resolving workflow transactions.Experience with Discoverer reports, BI publisher reports and spreadsheet loader for payrollExperience with sysadmin and application developer modules and configuration changes.Experience working with Oracle via SRs and RFCs to resolve support issuesBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™
Workday HCM Sr Business Systems Analyst (Contract to Perm)
Stride, Inc., Salem
Job DescriptionOver 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Workday HCM Sr Business Systems Analyst performs a wide range of activities that support the optimal use, functioning and data integrity of Workday. Residing within the Human Resources (HR) department and working closely with the IT Department, the position liaises across the HR teams to provide user support and education as well as feedback, analysis and reporting on data, workflow and system functionality for strategic business planning and decision-making.A successful HCM Sr Business Systems Analyst will have a solid foundation experience in Workday Core HR and Recruiting modules. Firsthand, production support experience with Workday configuration, implementation, reporting, and security administration is critical to the success of this role.This role will primarily focus on Workday Recruiting and Onboarding supporting the Talent Acquisition team, HR Business Partners, and our Financial Planning teams to support not only Talent Acquisition, but also our headcount planning reporting requirements.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Workday Recruitment and Core HCM HR Technology Production SupportSupport all enhancements as part of the production support teamWorkday, or other HR technologies, configuration experience for projects and/or production supportPerform testing activities to ensure development/configuration work meets user requirements, such as functional testing, end-user testing, developing testing criteria to drive test script.Create and support ad hoc reports, metrics and dashboardsComplete data audits to ensure the accuracy and integrity of HRIS informationResearch and resolve issues and errors related to data transfers from HRIS to other K12 systems or vendorsPartner with the IT Department in the design and development of system interfaces to support systems interoperabilityComplete user access audits to ensure HR data is appropriately restrictedExecute bulk employee changes via EIBWorkday Product Area Subject Matter Expert- Talent Acquisition (TA)Maintain expertise on new functionality/features/capabilities in Workday, wider industry, and technology trendsConfigure, test, deploy Workday business processes and make recommendations for improvement based on requirements and professional business knowledgeCreate reports, metrics, and dashboards to support the TA and Financial planning teams for position management and headcount planningCreate training materials for HR team and end users to improve training and operational procedures to increase efficiency and productivitySupport new systems and conduct user training in the use and features of systems and applications and other areas as needed(requirements, configurations, testing, training)Supervisory Responsibilities: This position has no formal supervisory responsibilities.Required Qualifications: 6+ years with Workday HCM8+ years of HRIS experience specification supporting Workday Recruiting and Onboarding5+ years working in/with Talent Acquisition teams supporting implementations and production supportMS 365; Web proficiency.Ability to travel 10% of the timeAbility to clear required background checkCertificates and Licenses: List OR None requiredPreferred Qualifications:· Bachelor's degree in human resources, Business Administration or Computer Science preferred· Exceptionally collaborative - able to bring together diverse teams with a common goal and drive to projects to time and completion· Demonstrated effective communication skills, facilitation skills, and the ability to deal with ambiguity in an environment with competing priorities· Naturally organized; strong systems thinker and planner, able to translate discussion and ideas into deliverables· Highly results oriented - proven ability to achieve results in a collaborative manner. Demonstrable tenacity, willing to do what it takes to get the job done· Experience with Global HCM ERPs (Workday, Oracle)· Knowledge of data privacy regulations· Extensive HR Technology management experience· Experience managing complex, multi-disciplinary projects· Adequate experience at a senior level leading a team· Experience working in an Agile Development environment· Strong project management skillsWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:This position is remote and open to residents of the 50 states, D.C. We anticipate the hourly range to be $75.00 per hour to $150.00 per hour. ​The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by lawJob TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
AI for Business Leaders/Managers Curriculum Writer/Subject Matter Expert (Talent Pool - Contract)
Chegg, Inc., Salem
Job DescriptionWho We Are Chegg Skills/Thinkful is a new type of school that brings high-growth tech careers to ambitious people everywhere. We provide 1-on-1 learning through our network of industry experts, hiring partners, and online platform to deliver a structured and flexible education to help upskill and reskill the workforce. We offer programs in tech and tech adjacent fields, such as AI, cybersecurity, web development, data science, data analytics, UX design, and project management, as well as power skills and leadership disciplines like sales and frontline management. Job Description We are looking for an "AI for Business Leaders" or "AI for Managers" subject matter expert/curriculum writer to join us in creating curriculum content. In this role, you will work with an Instructional Designer to produce written content for curriculum designs, images, videos, assessments, learning objectives, and other educational content to support student learning. These materials will be used to support our students as they master the core skills managers and business leaders need to supervise an AI-based team, lead their team's transition to AI-based work, etc. Our Talent Pool Our talent pool is for qualified candidates not necessarily seeking immediate employment however, open to being considered for a position when it becomes available. There is no need to follow-up on your application. Our recruiters will review resumes on a regular basis to determine and notify candidates if their qualifications match the requirements for the role. Responsibilities Consistently deliver content that meets set criteria and is on time to support our program launch roadmap Create new and revised lesson content for the online program curriculum Use AI platforms like ChatGPT to generate content and then review and validate that content for accuracy and relevance Validate and refine the list of objectives, skills, and topics taught in the curriculum Create assets to support lesson plans, student activities, and written curriculum content such as: Formative and summative assessments Individual projects and presentations Video scripts for topic and demonstration videos Visual assets and/or reference images (diagrams, charts) and sample templates as needed Iterate on deliverables based on user and instructional design feedback Requirements 3+ years of hands-on experience in AI, AI for Business leaders / Managers Demonstrated subject matter expert in AI, AI for Business leaders / Managers Previous experience developing finance curriculum materials for adults in topics like: AI and Machine Learning Foundations AI Tools and Technologies AI Strategy and Planning AI Ethics and Legal Considerations Data Management and Quality AI in Business Decision Making AI in Customer Service / Engagement / Experience AI in Operations and Supply chains AI and Innovation AI Implementation and change management AI and Competitive Advantages AI and Cybersecurity Collaborative (e.g., you enjoy partnering with people and have excellent project management skills and follow through) Excellent writing skills (e.g., you can produce high-quality prose as well as high-quality presentations. You have a gift for writing about complicated concepts in a beginner-friendly way, and can appropriately scaffold content for beginners) Comfort with scripting and recording demo videos Capable of remote work. You enjoy collaborating and partnering with people in a remote environment and have excellent project management skills and follow through. Demonstrated experience using Microsoft tools (i.e., Word, PowerPoint, and Excel) Ideally available 20-40 hours per week, but do not hesitate to apply if you have less availability Ideal Skills Experience in Instructional Design Experience with Adult Learning Theories Experience using AI platforms like ChatGPT Experience using project management software like Jira Visual design skills (e.g., you can translate complex ideas or concepts into charts, infographics, diagrams, or video scripts/demos) Editorial experience and skills Compensation and Benefits Compensation range between $40-$120/hour. Final rate will be determined at hire, and will depend on many factors, including program domain, market demand, expertise, location, etc. Contract position with a collaborative team Ability to work remotely with flexible hours Why do we exist?Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.Video ShortsLife at Chegg: http://youtu.be/Fwf90zgaOLACertified Great Place to Work!: http://reviews.greatplacetowork.com/cheggChegg Corporate Career Page: https://jobs.chegg.com/Chegg India: http://www.cheggindia.com/Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careersChegg out our culture and benefits!http://www.chegg.com/about/working-at-chegg/benefits/http://techblog.chegg.com/Chegg is an equal opportunity employer
Business Systems Analyst 2
Beacon Hill Staffing Group, LLC, Salem
Summary:Responsible for working with complex information systems and develops or modifies existing systems through analysis of business and user needs.Education/ Experience: Associate�s degree in Computer Science, Computer Engineering or other related field - preferred.2-4 years related experience.Skills and Competencies:Strong verbal and written communication skills.Must have a strong command of the English language written and oral.Strong facilitation and presentation skills. Ability to resolve minor conflicts/issues using different tactics for prior to escalation.Knowledge of cost/benefit analysis, risk assessment and quantification methodologies.Demonstrated ability in the following methods: interviewing, data modeling, business process modeling, business object modeling and user interface design. Knowledge of computer software.Ability to work independently.Organized with strong time management.Teamwork and Cooperation.Major Job Duties and Responsibilities: Under supervision, coordinates detailed business requirements while identifying and tracking business systems issues.Research and document sponsor/stakeholder needs in accordance with Project Life Cycle methodology utilizing reporting tools, requirements gathering methodologies, process models, data models and prototypes.Estimate activities required to perform requirements gathering and acceptance testing improving accuracy over time.Recommend business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add for clients.May complete end user documentation and prepare training material. Execute and document test plans to ensure quality.Perform unit testing and integration testing.Troubleshoot problems with systems.Maintain systems to optimize performance. Document systemsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™
Business Systems Administrator
Cribl, Salem
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.About the Opportunity Are you ready to be at the forefront of innovation in the Data industry? Join our dynamic team, where you'll help scale an already stellar sales funnel tech stack. If you're passionate about driving excellence in these critical areas and thrive in an innovative, forward-thinking environment, we invite you to embark on this exciting journey with us. The Business Systems Administrator will be responsible for administering the systems that facilitate lead generation to deal creation, leveraging best in class functionality from Salesforce, Outreach, RingLead and Allbound PRM, to name a few of our pillar technologies. You will work with system analysts, developers and business stakeholders to build elegant and effective technical solutions. We are looking for a rock star Salesforce administrator for whom problem solving and declarative building are core strengths and programmatic development is a future career aspiration.You will be a key contributor to our centralized Enterprise Applications team, partnering closely with our Marketing, Sales Development and Channel functions. Strong problem-solving skills and a strategic mindset focused on improving business processes are key to this role's success. The role reports to the Director of Enterprise Applications. What You'll Accomplish As a Business Systems Administrator at Cribl, you will assist in the administration of our lead to opportunity systems. Your contributions will be instrumental in streamlining operations and driving efficiency across the organization. Specifically, you will: Systems Administration:Take ownership of Salesforce Sales Cloud (Lead to Opportunity), CPQ, Allbound PRM and RingLead administration to optimize their functionality, ensuring seamless operations and data accuracy. Data Quality:Implement solutions to enhance data quality, ensuring that our systems are populated with clean, accurate, and up-to-date information. Maintain Cribl's robust deduplication, enrichment and normalization capabilities on the RingLead platform. Partner Portal:Enhance and maintain Cribl's Partner Portal and integrated systems, enabling efficient collaboration with our partners. Technical Mastery:You will excel as an administrator and acquire new skills through continual learning and peer mentorship on your way to becoming a proficient Salesforce developer. Product Understanding:Develop a deep understanding of Cribl's business and product offerings to better support and align with the organization's goals. Complex Issue Resolution:Work collaboratively across all assigned segments of the business to resolve a wide range of complex business and product-related requests, significantly reducing time to deliver solutions.What You'll Bring To excel in this role, you should possess the following qualifications and qualities: 3+ Years of Progressive Experience:You have at least 3 years of hands-on experience in Salesforce and GTM systems administration, demonstrating continuous growth and expertise in the field. Salesforce Sales Cloud & Data Management Proficiency:You are proficient in Salesforce Sales Cloud and CPQ as well as CRM data management, with a proven track record of leveraging CRM and integrated tools to enhance business operations. MAP Integration Knowledge:You have a solid understanding of how Marketing Automation Platforms (MAP) integrate with Salesforce, enabling you to thrive as a Marketing Operations partner and optimize marketing processes. Technical Prowess:You have mastered declarative technical skills, including objects, layouts, flows, validations, and no-code integrations and can apply these skills effectively across our tech stack. You are an Excel power user capable of analyzing complex datasets. Time Management and Adaptability:You can successfully manage your time, prioritize workloads and adapt to changing project demands. You navigate through ambiguity, overcome roadblocks, and find alignment on next steps. If you are a motivated, tech-savvy professional with a passion for optimizing business systems and processes, we invite you to apply for this Business Systems Administrator position at Cribl. Join our team and play a key role in driving our business forward through system efficiency and data management excellence.Preferred Qualifications Working experience at a fast-growing SaaS company Experience scaling a function at a remote first company Proficiency with Salesforce CPQ Outreach administration experience VS Code beginner to intermediate Basic understanding of integration frameworks, RESTful APIs Excited about the data space Good jokes, or maybe better, bad jokes A love for goats Salary Range ($111,000 - $158,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.Bring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
Data Analyst/Business System Analyst
Beacon Hill Staffing Group, LLC, Salem
Duration: 12 month contract + extensions*Top priority: Candidates iwth DTCC ExperienceDeep knowledge of end-to-end business and systems processes within the insurance and financial services industry, with a focus on life and annuities within the bank and broker-dealer distribution channels. Candidate must have expertise/experience in:- DTCC Insurance & Retirement Services offerings including APP/SUB, MSD, POV, COM, FAR, STL, LNA, IFT - with detailed knowledge of processing, record layouts, and standard usage.- Order entry platforms including AN4, Affirm, and Firelight.- Leading and guiding business and technical discussions to document current state workflows and define the future state.- Assessing business and systems initiatives for impacts to Relationship Management, to ensure minimal or no disruption to distributor partners.- Works well with others - especially in those cross-functional teams to collaborate on complex initiatives across all phases of the software development lifecycle.- Knowledge of annuities/life operations (how riders work, tax reporting, etc.)- Knowledge of FINRA/SEC guidelines and rules- Understanding of source to target mapping documents, and BRDs- Strong leadership and decision-making skills.- Confidence to interface within every level of the organization.- SQL skills- Strong data analysis skills and business analysis experience- Experience with TPAs and data feeds is helpful, but not required.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™
Head of Business Development, Stride Tutoring
Stride, Inc., Salem
Job DescriptionSUMMARY: Stride Tutoring is an exciting new startup within Stride's portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers. Stride Tutoring is seeking a Head of Business Development, to establish and develop a vibrant pipeline of B2B customers and strategic partnerships to enhance our opportunities within target markets. This role will provide direction and guidance to a team of Account Executives to meet - and ideally exceed - B2B sales objectives for Stride Tutoring. This role will create cohesive strategies and activities to drive sales to large school districts across the country, as well as identify and execute strategic nationwide partnerships to broaden our distribution. This role reports to the General Manager, Stride Tutoring.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Lead the review and exploration of new business that tightly aligns with the strategic direction and goalsSupervise, mentor, and guide the Account Executive team using data to create action plans aimed at building the B2B sales pipeline and achieving new and renewal sales goalsDevelop and execute long-term sales and partnership strategies while also meeting near-term milestonesCollaborate extensively with B2B marketing to ensure execution of an aligned and integrated strategic planDevelop systems and procedures in support of the identification, engagement, and development of strategic partnerships, new markets and channels; qualify incoming partnership approachesConceptualize new strategic initiatives that could be built around or benefit from targeted partnershipsDevelop and manage reporting and financial tracking of sales and strategic partnership activitiesWork in the field with the Account Executive team on a regular basis to drive resultsPresent reports on account progress, quotas, and goals to leadership and stakeholdersGenerate and own a sales and business development pipeline, work with leadership and stakeholders to set financial targets and goals, and manage team performance to meet these goalsConduct outreach to potential clients or partners, own the ongoing communication and tracking, and lead collaboration internally regarding contract terms and negotiationsDeliver professional sales presentations to potential partner organizations to persuade and close businessDesign, create, and provide superior training to internal and external sales teams and distribution partnersOwn the end-to-end RFP process for the Tutoring line of businessResearch and analyze the market, competitors, and customers to propose new products/solutions, pricing, and business modelsNetwork extensively to stay informed about current and future market and competitor trendsSupervisory Responsibilities: Directly supervises 3-5 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.REQUIRED QUALIFICATIONS: 12-15 years of experience in business development or equivalent combination of education and experienceA learner's mindset as well as the dependence on data to drive actions and decisionsDriven, goal-oriented, and self-directedStrong relationship-builder, able to quickly build and sustain trustProven ability to find strategic partnerships that drive revenue and market penetrationProven ability to negotiate and work with high level executivesStrong analytical skills (financial, planning, operational)Demonstrated drive to solve problems in a matrix team environment and lead with high energy and a positive attitudeTangible experience of having expanded and cultivated existing partnerships over timeExperience of working as part of a senior management team and leading strategyCommitment to teamwork and collaborationCommitment to building and contributing to a positive team cultureExcellent communication skillsTrack record of success in prior sales rolesAbility to travel up to 30% of the timeMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiencyAbility to clear required background checkCertificates and Licenses: None required.PREFERRED QUALIFICATIONS: Bachelor's degree in related field of studyDeep understanding of the virtual education, K12 education, and knowledge/experience of ed tech systemsPrior experience using Salesforce and other sales enablement tools such as OutreachWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $147,151.50 to $268,166.40. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Contact Center Escalations Specialist - Business & Corporate Support Call Center
Flagstar Bank, N.A., Salem
Position Title Contact Center Escalations Specialist - Business & Corporate Support Call CenterLocation Work From Home United StatesJob Summary The Business Contact Center Escalations Specialist will be responsible for facilitating any escalated customer calls, answering agent support hotline calls, and meeting service level agreements on case escalations while ensuring KPI goals are met. The Escalations Specialists will also be responsible for acting as a Subject Matter Expert (SME). The ability to multi-task as well as readily shift priorities is essential for this position.Pay Range: $19.85 - $28.15 - $36.46Job Responsibilities:(50%) Escalations/Customer ServiceRespond to all agent support inquiries through the Supervisor Hotline including escalated customer complaints and document voice of the customer feedback.Ensure that customer questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Strive to provide all customers with an outstanding customer experience.Complete tickets escalated to management, including customer call backs and survey responses.Process and respond to customer social media and email requests.Ensure knowledge of current policies and procedures while using critical thinking skills to communicate accurate information to agents.Manage all Business & Corporate call types, including agent and/or branch support.Meet and exceed customer satisfaction expectations.(10%) CoachingProvide agent performance feedback received by Business Units, customer complaints, and escalate cases to Management.Share job knowledge and best practices with agents for their continued development.Provide real-time and/or side-by-side coaching, live monitor calls, review recorded calls for continuous improvement of agent performance.Maintain a positive work environment through motivation and visibility to agents. Escalations Specials periodically perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.(40%) OperationsManage a range of non-phone activities for agents including coaching, completion of LMS courses, and special projects.Increases employee efficiency by monitoring real time adherence and metrics in a multi-skill call center environment, through dashboards and WFM tool, communicating areas of concern to Management team and making real time adjustments to agent schedules.Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to agents and/or customers, as well as recognize potential additions or modification to policies or procedures.Perform additional responsibilities as assigned by management.Ensure compliance with applicable federal, state, and local laws and regulations. Complete all required compliance training.Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.Performs special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.Job Qualifications :Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 3+ years in a call center environment and/or customer service experience.2+ years of experience in the business & corporate banking industry1+ year sales experiencePrior knowledge of call center operations.Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.Ability and willingness to work the varying shifts including evenings and weekends.Business & Corporate contact center experience (preferred).5+ years in a call center environment and/or customer service experience (preferred).Proven customer service skills and the ability to resolve/mitigate problems and prevent customer dissatisfaction.Exceptional analytical and critical thinking skills and an ability to think quickly under pressure.Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.Excellent verbal and written communication skills and great telephone techniques.Must be collaborative, highly organized, detailed oriented and have successfully demonstrated the ability to manage multiple priorities.Demonstrated ability to look for ways to improve and promote quality.Demonstrated ability to maintain confidentiality using tact and diplomacy.Physical demands (ADA): No unusual physical exertion is involved.