Technical Business Analyst Salary in Salem, NH

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Position: Business Intelligence Analyst The Business Intelligence Analyst partners with our client's corporate office and subsidiary companies to provide high-level analytical support, including recommendations to support business decisions. The position plans and manages analytics and reporting projects, as well as, manages, with the assistance of company data stewards and curators, critical corporate data products. Job Responsibilities: The Business Intelligence Analyst will have the following responsibilities: Analyze complex data sets to identify business and market trends. Use statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.Develop and implement data models, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Design, create, and maintain rich interactive visual reports, dashboards, and scorecards using BI tools (e.g., PowerBI). Work closely with management and operational teams to gather requirements and execute BI strategies that align with organizational goals. Translate business needs into technical specifications and ensure data accuracy and reliability.Assist in the deployment of data to the data warehouse. Implement policies and procedures for the collection and analysis of data. Create or discover new data procurement and processing programs.Collaborate with teams across the organization to integrate BI solutions into the business. Communicate complex concepts and the results of the analyses in a clear and effective manner to management and other key stakeholders.Continuous Learning and Development: Stay informed of the latest BI technologies and analytics best practices. Recommend improvements and innovations to enhance our business intelligence system. Key Activities: Activities include: Understanding business needs and objectives.Identifying and validating internal and external data sets generated from a diverse range of business and operational processes.Transforming the results of analysis into information that can be communicated to stakeholders using dashboards and reports.Interpreting and analyzing data, comparative analysis, benchmarking, and trend analysis.Bringing data together to communicate clear themes and trends.Focusing on data quality to provide confidence in making decisions on a single version of the truth. Communicates regularly with data suppliers and foster positive working relationships.Evaluates data environment performance by monitoring against key performance indicators.Addresses data curation non-compliance and escalate significant issues. Level-Specific Competencies: The Business Intelligence Analyst will perform their duties with the following competencies: Assists with the creation of regular business intelligence reports using standard tools.Supports data preparation from existing sources.Sources and prepares data for analysis and performs standard business intelligence analysis activities.Creates and delivers standard reports based on stakeholder needs and conforms to agreed standards.Investigates the need for new or revised business intelligence analysis.Contributes to the recommendation of improvements. Engages with stakeholders under direction.Supports business intelligence needs of specific management, governance processes, or operational areas.Investigates the need for business intelligence reporting and analysis where there is some complexity and ambiguity.Selects and applies standard business intelligence tools and techniques to provide insights and aid decision-making. Selects, acquires, and integrates data for analysis.Identifies opportunities to digitize and streamline operational data handling and optimize business intelligence capabilities. Qualifications: 7+ years of related Business Intelligence or Analytics work experienceStrong project management, organizational, and reporting skillsAdvanced MS Office and database skillsExperience using business intelligence and reporting software (Power BI, Salesforce, Qlik, etc)Experience with data stewardshipKnowledge of system implementations. Travel Requirements : Must be able to travel on an as needed basis in Madison, WI Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Summary: Develop business line process maps, procedures for new business initiative.Education/ Experience: Bachelors degree.Specialization in Business, Finance, Engineering, Science or Math is desirable.8+ years experience.Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline.Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes.Knowledgeable on business process modeling, process mapping.Capable of writing clear and well structured business requirements documents.Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.Ability to resolve minor conflicts/issues using different tactics for prior to escalation.Work with team members to understand the needs of the project.Strong verbal and written communication skills.Must have a strong command of the English language; written and oral. Strong facilitation and presentation skills.Major Job Duties and Responsibilities: Identify and analyze business plan and including requirement definition, process review, impact assessment and operational streamlining where appropriate.Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases.Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required.Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about expanding Medicaid covered supports and services for those navigating critical life transitions, including leaving carceral settings, child welfare system and residential behavioral health settings? We look forward to hearing from you!Work Location: Salem/Marion or Portland/Multnomah; hybrid positionWhat you will do!The Transition Population Senior Policy Analyst will be a key member of the 1115 Waiver Strategic Operations Team. This position will serve as the strategic policy advisor and lead cross-agencywork related to the coordination and oversight of statewide health programs and treatment service delivery systems for Oregon Health Plan (OHP) members who have experienced critical life transitions and multi-system involvement through Oregon Department of Human Service’s Child Welfare, behavioral health, or carceral systems.This position will focus on identification of need for strategic improvements in Oregon’s OHP programs developed in partnership with Tribal governments with land located within Oregon’s borders, OHA’s Public Health Division, Oregon State Hospital, and Health Systems Division. This position works with Oregon Department of Humans Services, Oregon Education Department, Oregon Juvenile Directors Association, Oregon Youth Authority, Oregon State Sheriff’s Association, Oregon Department of Corrections, public and legislative stakeholders, and advocacy or advisory organizations. Identification of needs may also occur through audits completed by the Oregon Secretary of State Office or the Office of Inspector General. The person in this position will identify program development needs, including administrative, legislative, and funding changes to improve the effectiveness of services. The person will handle complex and potentially controversial agency decisions and will routinely represent the agency in dealings with other state agencies, public and private sector organizations, businesses, and advocacy or special interest groups.OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.What's in it for you?• We offer exceptional medical, vision and dental benefits packages.• Paid Leave Days:o 11 paid holidays each yearo 3 additional paid "Personal Business Days" each yearo 8 hours of paid sick leave accumulated every montho Progressive vacation leave accrual with increases every 5 years• Pension and retirement programs• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.WHAT WE ARE LOOKING FOR:Minimum QualificationsAny combination of experience and education equivalent to eight years professional-level evaluative, analytical and planning work.Example: A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and five years professional-level evaluative, analytical and planning work.Desired Attributes• Experience in advancing health equity, addressing systemic health inequities and collaborating with diverse communities most harmed by social injustice and health inequities.• Demonstrates skills in the following areas:o Community and Partner Engagemento Contract Administrationo Data Synthesis, Analysis and Reportingo Legislative Coordinationo Performance / Process / Quality Improvemento Policy Advisemento Program Design, Implementation, and Evaluationo Project Managemento Strong Oral and Written Communicationo Systems and Organizational Improvemento Expert level Technical AssistanceHow to apply:Complete the online application at oregonjobs using job number REQ-153552Application Deadline: 04/15/2024

Summary:Responsible for working with complex information systems and develops or modifies existing systems through analysis of business and user needs.Education/ Experience: Associate�s degree in Computer Science, Computer Engineering or other related field - preferred.2-4 years related experience.Skills and Competencies:Strong verbal and written communication skills.Must have a strong command of the English language written and oral.Strong facilitation and presentation skills. Ability to resolve minor conflicts/issues using different tactics for prior to escalation.Knowledge of cost/benefit analysis, risk assessment and quantification methodologies.Demonstrated ability in the following methods: interviewing, data modeling, business process modeling, business object modeling and user interface design. Knowledge of computer software.Ability to work independently.Organized with strong time management.Teamwork and Cooperation.Major Job Duties and Responsibilities: Under supervision, coordinates detailed business requirements while identifying and tracking business systems issues.Research and document sponsor/stakeholder needs in accordance with Project Life Cycle methodology utilizing reporting tools, requirements gathering methodologies, process models, data models and prototypes.Estimate activities required to perform requirements gathering and acceptance testing improving accuracy over time.Recommend business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add for clients.May complete end user documentation and prepare training material. Execute and document test plans to ensure quality.Perform unit testing and integration testing.Troubleshoot problems with systems.Maintain systems to optimize performance. Document systemsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.About the Opportunity Are you ready to be at the forefront of innovation in the Data industry? Join our dynamic team, where you'll help scale an already stellar sales funnel tech stack. If you're passionate about driving excellence in these critical areas and thrive in an innovative, forward-thinking environment, we invite you to embark on this exciting journey with us. The Business Systems Administrator will be responsible for administering the systems that facilitate lead generation to deal creation, leveraging best in class functionality from Salesforce, Outreach, RingLead and Allbound PRM, to name a few of our pillar technologies. You will work with system analysts, developers and business stakeholders to build elegant and effective technical solutions. We are looking for a rock star Salesforce administrator for whom problem solving and declarative building are core strengths and programmatic development is a future career aspiration.You will be a key contributor to our centralized Enterprise Applications team, partnering closely with our Marketing, Sales Development and Channel functions. Strong problem-solving skills and a strategic mindset focused on improving business processes are key to this role's success. The role reports to the Director of Enterprise Applications. What You'll Accomplish As a Business Systems Administrator at Cribl, you will assist in the administration of our lead to opportunity systems. Your contributions will be instrumental in streamlining operations and driving efficiency across the organization. Specifically, you will: Systems Administration:Take ownership of Salesforce Sales Cloud (Lead to Opportunity), CPQ, Allbound PRM and RingLead administration to optimize their functionality, ensuring seamless operations and data accuracy. Data Quality:Implement solutions to enhance data quality, ensuring that our systems are populated with clean, accurate, and up-to-date information. Maintain Cribl's robust deduplication, enrichment and normalization capabilities on the RingLead platform. Partner Portal:Enhance and maintain Cribl's Partner Portal and integrated systems, enabling efficient collaboration with our partners. Technical Mastery:You will excel as an administrator and acquire new skills through continual learning and peer mentorship on your way to becoming a proficient Salesforce developer. Product Understanding:Develop a deep understanding of Cribl's business and product offerings to better support and align with the organization's goals. Complex Issue Resolution:Work collaboratively across all assigned segments of the business to resolve a wide range of complex business and product-related requests, significantly reducing time to deliver solutions.What You'll Bring To excel in this role, you should possess the following qualifications and qualities: 3+ Years of Progressive Experience:You have at least 3 years of hands-on experience in Salesforce and GTM systems administration, demonstrating continuous growth and expertise in the field. Salesforce Sales Cloud & Data Management Proficiency:You are proficient in Salesforce Sales Cloud and CPQ as well as CRM data management, with a proven track record of leveraging CRM and integrated tools to enhance business operations. MAP Integration Knowledge:You have a solid understanding of how Marketing Automation Platforms (MAP) integrate with Salesforce, enabling you to thrive as a Marketing Operations partner and optimize marketing processes. Technical Prowess:You have mastered declarative technical skills, including objects, layouts, flows, validations, and no-code integrations and can apply these skills effectively across our tech stack. You are an Excel power user capable of analyzing complex datasets. Time Management and Adaptability:You can successfully manage your time, prioritize workloads and adapt to changing project demands. You navigate through ambiguity, overcome roadblocks, and find alignment on next steps. If you are a motivated, tech-savvy professional with a passion for optimizing business systems and processes, we invite you to apply for this Business Systems Administrator position at Cribl. Join our team and play a key role in driving our business forward through system efficiency and data management excellence.Preferred Qualifications Working experience at a fast-growing SaaS company Experience scaling a function at a remote first company Proficiency with Salesforce CPQ Outreach administration experience VS Code beginner to intermediate Basic understanding of integration frameworks, RESTful APIs Excited about the data space Good jokes, or maybe better, bad jokes A love for goats Salary Range ($111,000 - $158,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.Bring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

Duration: 12 month contract + extensions*Top priority: Candidates iwth DTCC ExperienceDeep knowledge of end-to-end business and systems processes within the insurance and financial services industry, with a focus on life and annuities within the bank and broker-dealer distribution channels. Candidate must have expertise/experience in:- DTCC Insurance & Retirement Services offerings including APP/SUB, MSD, POV, COM, FAR, STL, LNA, IFT - with detailed knowledge of processing, record layouts, and standard usage.- Order entry platforms including AN4, Affirm, and Firelight.- Leading and guiding business and technical discussions to document current state workflows and define the future state.- Assessing business and systems initiatives for impacts to Relationship Management, to ensure minimal or no disruption to distributor partners.- Works well with others - especially in those cross-functional teams to collaborate on complex initiatives across all phases of the software development lifecycle.- Knowledge of annuities/life operations (how riders work, tax reporting, etc.)- Knowledge of FINRA/SEC guidelines and rules- Understanding of source to target mapping documents, and BRDs- Strong leadership and decision-making skills.- Confidence to interface within every level of the organization.- SQL skills- Strong data analysis skills and business analysis experience- Experience with TPAs and data feeds is helpful, but not required.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

BA for Data Security / Data Loss preventioProjects: Data sensitivity labeling within Office365 , the labeling is optional right now and will at some point be mandatory to used the labels. Also a replacement for a tool that captures all the data loss information due to it being insufficient. Another project to look at additional capabilities in Service Now.Experience in data loss as a BA, some cyber security knowledge, some Power BI background would be useful. Any Service Now platforms would be great and gathering requirements for Service Now. Jira is heavily used by this team and moving to SAFe agile from a project methodology standpoint.3 month minimum contract2hire conversionThis role will be working with the program manager on the data security and data loss prevention work stream within Global Cyber Security in which people, processes, and technologies are significantly impacted. We require a strong BA that has demonstrated success. This is a great opportunity to work within a fast-paced environment, within a global team.Support the Global Cyber Security Program by:* Gathering requirements, providing expertise and guidance, and executing plans to enhance business capability, achieve results and support the global cyber security organization.* Understanding and clearly documenting complex process flows.* Identifying and implementing business processes as well as continuous improvement initiatives by assessing alignment of current process, programs, and systems to business requirements and recognize opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of the program.* Providing recommendations for improvement and implementing procedural changes to ensure technical solutions align with organizational objectives, regulatory standards, and business needs.* Identifying and eliminating risks to complex change implementation by planning user acceptance testing, clarifying, and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating defects/issues, and soliciting feedback to support accurate testing and alignment with desired outcomes.* Facilitating meetings supporting all phases of assigned projects, using appropriate tools and technology according to meeting objectives and attendees.Primary Responsibilities* Foster a partnered approach, building and maintaining strong productive working relationships with internal stakeholders aligning service delivery with business needs.* Develop implementation and improvement plans by eliciting business requirements from stakeholders to identify business needs, evaluate requirements and desired outcomes, analyze gaps between current and future state, and recommend solutions.* Understand and clearly document complex process flows.* Develop a list of technical business requirements based on discussions with stakeholders, engineers, and end users and analyze them for accuracy, completeness, redundancy, ambiguity, and testability.* Discuss complex technical details at a high level with leadership/stakeholders and at a low level with engineers and architects.* Assess, document, and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline, and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement.* Support end-users by thoroughly understanding user requirements and user experience.* Assist with the identification of training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required.* Analyze business requirements for accuracy, completeness, redundancy, ambiguity, and testability.* Identify and eliminate risks to complex change implementation by planning user acceptance testing, clarifying, and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating defects/issues, and soliciting feedback to support accurate testing and alignment with desired outcomes.* Design and provision reporting solutions to enable project decision making, tracking and implementation.* Adhere to data policies & standards, while also enforcing correct management of sensitive data in compliance with global business rules, legal and governmental regulations.* Ensure data integrity, accuracy and reconciliation within reports and dashboards by reviewing, identifying, and resolving gaps and inconsistencies.Required Qualifications* Education: Bachelor's degree or equivalent combination of education and work experience.* Experience: 4 years relevant experience.* Ability to work global hours (US, UK, and Australia time zones).* Excellent communication, analytical and interpersonal skills.* Working knowledge of cyber security projects and programs and managing requirements and testing on the projects.* Experience collaborating with technical team members, business analysts, and project/program managers to ensure a quality solution is delivered.* Evidence of successful participation in the delivery of complex programs.* Effective collaboration, communication, and strong stakeholder management skills.* Impact analysis and strong problem-solving skills when gathering and assessing business needs to overcome potential obstacles and challenges.* Facilitate meetings supporting all phases of assigned projects, using appropriate tools and technology according to meeting objectives and attendees.* Self-motivated, assertive, detail oriented, high degree of organization skills and the ability to appropriately prioritize assigned tasks to ensure timely goal achievement.Preferred Qualifications* Experience with software including Jira, Confluence, Microsoft O365.* Experience using Data Security Technology/Solutions such as Data Loss Prevention and Data Classification.* Working knowledge and understanding of SharePoint, SQL, relational databases, and reporting tools such as Power BI, Tableau, MS Reporting Services and Excel.* Working knowledge of terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.* An understanding of IT networking and infrastructure.* Working knowledge of the ServiceNow platform and modules.Preferred Competencies/Skills* Understand the principles underlying the relationship among facts and apply this understanding when solving problems.* Observe and evaluate the outcome of a business need and interpret the results and their implications.* Foresee potential obstacles and challenges, identifying root cause and recommending plans to address.* Effectively present thoughts to influence and persuade organizational leaders and key stakeholders to adopt innovative recommendations.* Utilize advanced written and oral communication skills to inform key stakeholders.* Navigate organizational structure by networking and building relationships among multiple business units.* Share knowledge and educate others.* Exhibit leadership in everyday interactions.* Successfully engage in multiple initiatives simultaneously.* Work effectively under pressure; develop and adhere to deadlines.* Adapt and be flexible in a complex, changing environment.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Cyber Security Risk AnalystCollege Board - Risk ManagementLocation This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time positionAbout the TeamThe Information Security Governance Risk and Compliance (ISGRC) team at the College Board checks and certifies the College Board's Information Security Programs. Our mission is to provide our stakeholders with meaningful insights that continuously improve the risk posture across the organization.ISGRC partners work with business leads to perform necessary security reviews of policies, systems, contracts, and vendors to better understand and manage risk. The team also manages security policies, security awareness training, and industry-recognized certifications (ISO 27001, SOC2 and PCI-DSS).About the OpportunityAs a Security Risk Analyst, you will have the critical role of being responsible for evaluating and managing exceptions to IT security policies, for managing the Organization's Risk and Control Issues Register (Risk Register), and for developing reports and metrics.Your strong technical communication and negotiation skills will help you build relationships and collaborate with diverse stakeholders and reduce risk to the organization and ensure compliance.Under the direction of management, you will manage the Risk Register and perform security policy exceptions to help the College Board understand its critical risks.In this role you will:Manage the Risk Register (20%)Leads the management of the issues and risks and quickly escalates any untimely completion of audit actions.Works independently to communicate risks and works with others to problem-solve risks to tolerance levels based on data and evidence.Maintains data quality of Risk Register and executes any required data clean-up exercises.Understands College Board work to be able to drive Risk or Control Owners to ensure consistent application of policies and standards.Raises awareness about Risk & Control Issues, Policy exceptions, and available risk reduction options.Fosters a culture of risk awareness and compliance within the technology department and across the organization.Manage Policy Exceptions (65%)Independently analyzes policy exception submissions and provide risk assessment reports for critical service lines, applications, and infrastructure hosted on-prem and in the cloud.Evaluates and manage exceptions to IT security policies.Manages materials for the Exception Review Board and present exception information to executive leadership and senior team members.Maintains an up-to-date knowledge and understanding of IT security policies and principles.Maintains a customer-focused attitude in all interactions with customers and colleagues.Manage Metrics and Reporting (15%)Provides weekly and monthly reporting for the Risk Register and policy exceptions.Produces trending metrics and escalate exceptions.Performs other duties as assigned.About You5-7 years of experience managing or supporting IT Security Risk and Control Risk Register and processing policy exceptions.Strong understanding of risk management techniques such as: risk identification, risk scoring, risk mitigation, and risk tracking.The proven ability to lead conversations balancing risk and multiple business needs that result in positive outcomes with multiple stakeholders.The capacity to assess risk information and make risk recommendations independently.Strong organization and prioritization skills and the proven ability to manage multiple tasks simultaneously, both independently and as a member of the team.7-10 years of experience in information security; governance, risk, and compliance; and/or information technology projects.Excellent verbal and written communication skills.Experience with governance, risk, and compliance tools (e.g., RSAM, RSA Archer) preferred.Experience with information security and privacy frameworks such as ISO 27001, COBIT, NIST-CSF, NIST 800-53, GDPR etc.Current Information Security Certification (e.g., CISSP, CRISC, CISM, CISA, or related security certification) preferred or the ability to attain one within 6 months of hire.Bachelor's degree in computer science, cybersecurity, engineering, IT management or four years equivalent IT and security industry experience.For remote positions, ability to travel 4 times a year to our Reston, VA office.Authorization to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $72000 to $120000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1

NOTE: This is a 100% remote position. Candidates will have to work on EST hours.One of our clients in Norfolk, Virginia is looking for a QNXT Benefits Configuration Analyst with the following skills and experience:MUST HAVE : FL Medicaid experience.Required Skills and Experience:QNXT Benefit Configuration background and management exp specific to QNXT Benefit Configuration-(Front End )Experience with QNXT migration or implementationsActual exp designing benefits.May have started as an Analyst and moved into management.Exp with Commercial Benefit ConfigurationExperience managing/leading a team (hiring, turnover, being an escalation point)Exp leading over effort (looking at things high level, attending meetings, making schedules, management reports, etcEnd to End Claims processing Knowledge.Good experience with SQL Queries Management of people and dealing with escalation and turn over.Leads over the efforts; Manager role, would look at things high level and attending meetings, pay attention to schedule.Work with resources is they have questions with stuff.Ensure in testing phase, things going well, putting together management reports. Management, coordination, good working with other people. Ensuring things going in right direct.Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™