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Business Process Specialist Salary in Salem, NH

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Safety Specialist
Reser's Fine Foods, Salem
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Lead Process Mechanical Engineer
PurposeEnergy, Salem
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JEWELRY/SALES SPECIALIST
Fred Meyer Jewelers, Salem
Position Summary: Fred Meyer Jewelers sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer experience. Sales professionals achieve personal sales targets by turning every one of our customers life's meaningful moments into a celebration worth remembering by offering a fine jewelry experience that is approachable, special and lasting. Our sales professionals engage customers in such a manner as to create a desire for and make our products as relevant, exciting and accessible to as many people as possible every day. We provide training on sales techniques, product knowledge, and skills to help you, our sales professionals, be successful and create a refreshing and uplifting shopping experience for our customers.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Based in Portland, Oregon, Fred Meyer Jewelers merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer Jewelers customers in over 120 store locations throughout the United States.Because Fred Meyer Jewelers is one of the largest and fastest growing jewelers in America, your career path, which can take you where you want to go. Whether your interest is to be a Sales Professional in the Northeast, a Store Manager in the Midwest or a Regional Supervisor in the Sun Belt ... chances are Fred Meyer Jewelers is there with exciting career opportunities for you.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer Jewelers family! Desired Previous Job Experience: Sales, retail and/or jewelry experience Minimum Position Qualifications/Education: High school diploma or general education degree (GED) Commitment to excellence, desire to grow and ability to provide refreshing shopping experience Goal oriented and sales driven and passion to succeed Minimum 18 years of age Ability to pass drug test Maintain confidentiality Accuracy/attention to detail Essential Job Functions: Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates) Promote Diamond Parties and special events with every customer Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance Foster life-long emotional connections with customers by clienteling Provide product knowledge, features and benefits to all customers when presenting merchandise Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems Attend required monthly meetings Operate point of sale (POS) and take payment or obtain credit authorization Inspect and clean customers' jewelry Provide estimates for jewelry and watch repairs Perform watch battery replacements and watch band adjustments Follow receiving and processing procedures Display merchandise and promotional materials in accordance with corporate merchandising plans Perform business opening and closing procedures as outlined in Policy and Procedures Guide Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows Maintain safety and security of location by following all Loss Prevention and Security policy and procedures Participate in the inventory process Complete case counts Maintain flexibility to work any shift, including weekends, holidays and overtime Must be able to perform the essential functions of this position with or without reasonable accommodation
Content Producer + QA Specialist
Chegg, Inc., Salem
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Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. 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Head of Business Development, Stride Tutoring
Stride, Inc., Salem
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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $147,151.50 to $268,166.40. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. 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It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Materials Engineering Specialist
Oldcastle, Salem
Job ID: 496740CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.What You Will Do This position is responsible for assisting with innovative material engineering design changes (ready-mix concrete, asphalt, and aggregates), and establishing and maintaining sustainability & decarbonization benchmarks across our Northwest Region, covering 11 operating companies across WA, OR, ID, MT & CA. You'll conduct research to stay informed of industry trends and changing regulations, analyze the information, and provide recommendations for corporate sustainability projects and programs. You will collaborate with our Quality Control leadership, General Managers, Materials & Plant Managers, and Performance & Government Relations leadership across the region to support our decarbonization efforts and development of sustainable work processes. If you're looking for an opportunity to be at the forefront of sustainable changes within the building materials industry, look no further. Apply now and join us as we stand together to reinvent the way our world is built.This position is an entry-level pipeline for future management roles in key focus areas.Location: This position can be based out of Salem, OR; Spokane, WA; or WA; Tri-Cities, WA. (Up to 25% travel required.) Other locations within the Northwest Region may be considered based on location availability and candidate preference.What You Can Do To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Minimum Required Qualifications: A degree in material science, civil engineering, mechanical engineering, or other engineering and related fields. A strong interest in developing sustainable building materials. Proficiency in the use of PC Programs and the Microsoft Office Suite. A strong ability to research, analyze, and present information, as well as the ability to distill complex and ambiguous subjects into clear action plans. Excellent organizational, project management, interpersonal and communication skills, demonstrating the ability to build strong relationships, and influence key stakeholders at all levels. Willingness to travel up to 25% of the time. Travel will mostly be within the Northwest Region but may occasionally be to other locations in the United States. A valid driver's license, current authorization to work in the United States, and pass pre-employment controlled-substance testing. Per RCW 49.44.240 this position has been identified by the employer as safety sensitive and will be subject to an employer-required pre-employment drug screening that includes testing for nonpsychoactive cannabis metabolites. Company Benefits: Annual Base Salary $85,000 - $100,000 / year DOE Medical/Dental/Vision/Prescription Generous Vacation Policy 401k with Roth option & 5% Company Match Profit Sharing Annual Bonus Potential Monthly Vehicle Allowance Mileage Reimbursement 9 Paid Holidays (8 Static and 1 Floating) Tuition Reimbursement Program Employee Assistance Program Company Paid Life Insurance Short- & Long-Term Disability Paid Family Leave Opportunities for Internal Mobility Professional Development Opportunities Training Provided Earn More with our Employee Referral Program Company Discounts on products, goods, services, electronics, automotive, travel & more! Opportunities for Community Engagement Key Responsibilities (Essential Duties and Functions) Use engineering/science tools and conduct research to understand construction materials product design, innovation, and decarbonization, and assist with material design product changes to meet both internal and external decarbonization requirements. Identify, and facilitate sustainability initiatives and improvements, to align with the strategic planning process, such as the development and monitoring of sustainability KPIs relating to energy usage, natural resource usage, waste generation, and recycling. Communicate sustainability initiatives/directives to all key stakeholders. Assist in developing and maintaining all company Environmental Product Declarations. Proactively understand and stay up to date on relevant related legislation and its application to the business. Identify opportunities for influencing existing and emerging environmental requirements. Help educate applicable employees, customers, vendors, and company business partners on environmental sustainability initiatives. Advocate company environmental sustainability efforts to key government and community stakeholders. Coordinate with sourcing on sustainable product alternatives. Assist in sustainable grant procurement. Actively help develop, maintain, and enhance relationships with environmental sustainability organizations, groups, and leaders. Assist with annual and quarterly related company reporting and planning. Foster and promote a work environment keen on environmental sustainability. Seek practical cost savings regarding sustainability initiatives and directives. Promote an inclusive and diverse work environment. Other duties as assigned. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move anywhere up to 25 lbs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is rarely exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually quiet. Up to 25% travel may be required. This position is Monday - Friday typical office hours averaging 40 - 50 hours/week. The statements included in this job description are not intended to be all-inclusive. They present typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 29, 2024 Nearest Major Market: Salem Job Segment: Materials Engineer, Construction, Mechanical Engineer, Civil Engineer, Engineer, Engineering
Materials Engineering Specialist* - Northwest Region (Salem, OR)
CPM Development Corporation, Salem
Job ID: 496740CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.What You Will DoThis position is responsible for assisting with innovative material engineering design changes (ready-mix concrete, asphalt, and aggregates), and establishing and maintaining sustainability & decarbonization benchmarks across our Northwest Region, covering 11 operating companies across WA, OR, ID, MT & CA. You'll conduct research to stay informed of industry trends and changing regulations, analyze the information, and provide recommendations for corporate sustainability projects and programs. You will collaborate with our Quality Control leadership, General Managers, Materials & Plant Managers, and Performance & Government Relations leadership across the region to support our decarbonization efforts and development of sustainable work processes.If you're looking for an opportunity to be at the forefront of sustainable changes within the building materials industry, look no further. Apply now and join us as we stand together to reinvent the way our world is built.This position is an entry-level pipeline for future management roles in key focus areas.Location: This position can be based out of Salem, OR; Spokane, WA; or WA; Tri-Cities, WA. (Up to 25% travel required.)Other locations within the Northwest Region may be considered based on location availability and candidate preference.What You Can DoTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Minimum Required Qualifications: A degree in material science, civil engineering, mechanical engineering, or other engineering and related fields. A strong interest in developing sustainable building materials. Proficiency in the use of PC Programs and the Microsoft Office Suite. A strong ability to research, analyze, and present information, as well as the ability to distill complex and ambiguous subjects into clear action plans. Excellent organizational, project management, interpersonal and communication skills, demonstrating the ability to build strong relationships, and influence key stakeholders at all levels. Willingness to travel up to 25% of the time. Travel will mostly be within the Northwest Region but may occasionally be to other locations in the United States. A valid driver's license, current authorization to work in the United States, and pass pre-employment controlled-substance testing. Per RCW 49.44.240 this position has been identified by the employer as safety sensitive and will be subject to an employer-required pre-employment drug screening that includes testing for nonpsychoactive cannabis metabolites. Company Benefits: Annual Base Salary $85,000 - $100,000 / year DOE Medical/Dental/Vision/Prescription Generous Vacation Policy 401k with Roth option & 5% Company Match Profit Sharing Annual Bonus Potential Monthly Vehicle Allowance Mileage Reimbursement 9 Paid Holidays (8 Static and 1 Floating) Tuition Reimbursement Program Employee Assistance Program Company Paid Life Insurance Short- & Long-Term Disability Paid Family Leave Opportunities for Internal Mobility Professional Development Opportunities Training Provided Earn More with our Employee Referral Program Company Discounts on products, goods, services, electronics, automotive, travel & more! Opportunities for Community Engagement Key Responsibilities (Essential Duties and Functions) Use engineering/science tools and conduct research to understand construction materials product design, innovation, and decarbonization, and assist with material design product changes to meet both internal and external decarbonization requirements. Identify, and facilitate sustainability initiatives and improvements, to align with the strategic planning process, such as the development and monitoring of sustainability KPIs relating to energy usage, natural resource usage, waste generation, and recycling. Communicate sustainability initiatives/directives to all key stakeholders. Assist in developing and maintaining all company Environmental Product Declarations. Proactively understand and stay up to date on relevant related legislation and its application to the business. Identify opportunities for influencing existing and emerging environmental requirements. Help educate applicable employees, customers, vendors, and company business partners on environmental sustainability initiatives. Advocate company environmental sustainability efforts to key government and community stakeholders. Coordinate with sourcing on sustainable product alternatives. Assist in sustainable grant procurement. Actively help develop, maintain, and enhance relationships with environmental sustainability organizations, groups, and leaders. Assist with annual and quarterly related company reporting and planning. Foster and promote a work environment keen on environmental sustainability. Seek practical cost savings regarding sustainability initiatives and directives. Promote an inclusive and diverse work environment. Other duties as assigned. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move anywhere up to 25 lbs. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is rarely exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually quiet. Up to 25% travel may be required. This position is Monday - Friday typical office hours averaging 40 - 50 hours/week. The statements included in this job description are not intended to be all-inclusive. They present typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .
Appeals Specialist I
Cambia Health, Salem
Appeals Specialist IRemote within WA, ID, OR, and UTPrimary Job Purpose:Responsible for all activities associated with requests for Provider Billing Disputes and Appeals. Includes analysis, preparation, evaluation of prior determinations, coordination of clinical review if needed, decision making, notification, and completion. Follows guidelines outlined by subscriber or provider contracts, company documents, government mandates, other appeals regulatory requirements and internal policies and procedures. Provides information and assistance to members, providers, other insurance companies, and attorneys or others regarding benefits and claims. Does not make final clinical decisions but has access to licensed health professionals who conduct clinical reviews for appeals.Normally to be proficient in the competencies listed below:Appeals Specialist I would have a high school diploma or GED and a minimum 4 years' experience in Regence Customer Service, Claims, or Clinical Services or equivalent combination of education and work experience.Responsibilities:Responsible for all activities associated with appeal analysis, decision-making and closure as described below:Appeal Intake - Validate intake determinations regarding timeliness, member benefits, employer group, and provider contract provisions for each appeal. Document information in appropriate system.Appeal Analysis - Review claim coding and claim processing history, medical policy and reimbursement policies, regulatory and legal requirements, benefit contracts, and/or provider contracts. Collect and catalogue supporting documentation and formulate an appeal recommendation. Document information in appropriate system. Apply knowledge and experience to answer a variety of increasingly complex inquiries from members, providers, and provider representatives. Collaborate effectively with coding specialists, appeal nurses, physician reviewers, and others as necessary to reach timely decisions on appeals.Decision & Closure - Make non-clinical appeal determinations as permitted by department business processes and guidelines. Follow department's processes to receive a clinical review and decision from licensed health professionals. Present complex cases to appeal panels, document decisions, communicate determinations to members, providers or their representatives. Document information in appropriate system(s).External review process - Oversee set-up of appeals for external review organizations, including document collection and coordination, communication with all parties, and other responsibilities as an intermediary between the provider and the external review organization. Ensure external review information is documented in appropriate system. Prepares letters and cases for external review as needed. Implement external review decisions.Interpersonal and Communication - Provide information, education and assistance to members, providers, and their representatives. Facilitate the member's or provider's' understanding of the appeal process and of the information necessary to effectively process an appeal. Be a courteous advocate to the member or provider when requesting supporting information. Work cooperatively and effectively across all business areas to resolve.Systems and data - Track appeals in appropriate systems and assist in the maintenance of files. Assist with compilation of reports on appeals, including trends, number of cases, decisions, suggestions for process improvement, types of appeals, and compliance with timelines. Support, apply and promote Provider or Member Appeal Policies & Procedures.Adhere to dependability, customer focus, and all performance criteria as established by the department including: timeliness, production, and quality standards for all work.Manage a defined caseload within department productivity and quality expectations and provide back up for other appeals staff.May perform as expert witness during any level of appeal, regarding policies, procedures and member or provider appeal rights.Meet timeliness standards as set forth through department policies and procedures, subscriber summary plan descriptions, performance guarantees, and regulations.Minimum Requirements:Excellent verbal and written communication skills.Intermediate computer skills (e.g. Microsoft Word, Excel, Outlook) and experience with Regence systems.Knowledge of medical terminology, anatomy and coding (CPT, DX, HCPCs).Knowledge of Regence claims processing and clinical services operations.Demonstrated initiative and analytical ability in identifying problems, researching issues, developing solutions, and implementing a course of action.Ability to listen and communicate appropriately in a manner that promotes positive, professional interaction while maintaining confidentiality and sensitivity in all aspects of internal and external contacts.Ability to present complex medical and reimbursement information to others and to be diplomatic and persuasive regarding health plan benefits, claims and eligibility. Ability to switch from one task or type of work to another as the business needs require.Ability to effectively prioritize work to meet strict timelines while maintaining quality and consumer centric focus.Required Licenses, Certifications, Registration, Etc.:Coding Certification preferred for Specialist I and II. Work Environment:Travel may be required, locally or out of state.May be required to work overtime.The base pay annual salary range for this job is $25.30 - $41.30/hour,depending on candidate's geographic location and experience.The annual incentive payment target for this position is 5%.Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.
Benefit Specialist II or III, DOE
Cambia Health, Salem
Benefit Specialist II or III, DOERemote opportunity for residents of Oregon, Washington, Idaho and UtahPrimary Job PurposeThe Benefit Development Specialist II utilizes knowledge of current and proposed healthcare regulations and potential benefit offerings to analyze, develop, implement and monitor new or existing benefits in order to ensure benefit offerings are compliant with state and federal regulations, competitive and efficient to administer. General Functions and OutcomesLeads ongoing benefit activities including benefit development and current benefit monitoring.Audits and reviews complex benefit contracts and makes recommendations based on regulations and product/benefit design changes Works with Product Development, Customer Marketing, Sales, Actuarial, Marketing Communications, Business Intelligence, and other internal departments to implement, communicate and monitor all activity affecting benefits.Works with, and develops relationships with external associates (e.g., regulators, legislators, lobbyists, other insurers/health plans, trade associations, etc.). Leads other specialists on benefit design aspects of research, mandates and process to further their skills. Maintains team process documentation.Represents the department and division in cross-functional activities that impact department operations (i.e. governmental and regulatory changes). Analyzes interdepartmental procedures and their impact on benefit structure; makes recommendations for enhancements and increased efficiencies as appropriate.Oversees benefit change proposals and recommendations to ensure compliance with state and federal laws surrounding benefit coverage. Tracks, reviews and analyzes regulations which can impact benefit design and presents final regulations to Product Platform Team for final recommendations. Responds to inquiries from regulators regarding benefit design and compliance.Prepares and conducts benefit presentations and training to internal and external audiences.Oversees benefit coding configuration lists for Product Platform and process for new benefit design and ongoing code updates.Oversees benefit design summary information creation for internal hand-off to departments for development of marketing collateral, automated customer summaries and other customer facing materials. Oversees review of final materials for benefit accuracy sign-off.Analyzes trends and shifts in competitive benefit offerings and communicates competitive benefit design changes and strategic implications to internal management team to help drive product development process.Monitors regulator websites for updates related to benefit compliance and federal/state interpretations of mandates/rules.Responds to RFP/RFI proposals for large segments of business regarding benefit information or design.Acts as benefit expert across internal departments for ongoing benefit administration.Leads the Medicare benefit design bid submission process to CMS for Medicare PPO line of business. Also performs and leads competitive research, benefit analysis and review of marketing collateral for benefit accuracy.Performs and leads benefit analyses to compare benefit levels between products and assists in presentation for senior management review.Responds to inquiries regarding specific benefits, design, and modification as well as status information and general trouble-shooting to meet the needs of the business customer.Recommends improvements to department processes.Acts on behalf of the Manager during his or her absence.Conduct market research, data analysis, and benefit training. Minimum RequirementsDemonstrated ability to organize and manage time to effectively prioritize the workload and adapt to shifting priorities. Demonstrated ability to think analytically, apply analytical techniques, obtain benefit information from a variety of internal and external sources and provide in-depth analysis and recommendations for corrective or performance enhancing benefit strategies. Experience in report preparation, project documentation, or policy and procedure writing, including the ability to organize and review statistical data and write concise relevant communications.Demonstrated ability to communicate effectively with all levels of management; with tact, orally and in writing. Demonstrated writing and editing skills. Strong presentation skills needed. Broad knowledge of the health insurance industry, including benefit design, market demands and compliance issues. Demonstrated ability to work effectively with all levels of staff throughout the organization.Demonstrated ability to lead employees in working effectively within a team atmosphere to achieve department goals and objectives and thrive in a fast-paced environment.Extensive knowledge of benefit regulations in the Cambia service area and federal level.Normally to be proficient in the competencies listed above The Benefit Development Specialist II would have a Bachelor's degree in business, health care or related field and a minimum of five years' experience in benefit administration, project coordination, or the equivalent combination of education and experience.The Benefit Development Specialist III would have a Bachelor's degree in business, health care or related field and seven years' experience in benefit administration, project coordination, or the equivalent combination of education and experience.The expected hiring range for a Benefit Development Specialist II is $73,000 to $99,000 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $68,500 to $112,000. The expected hiring range for a Benefit Development Specialist III is $80,500 to $109,500 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 10%. The current full salary range for this role is $76,000 to $123,500. Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.
Technical Apprentice
Cambia Health, Salem
Technical ApprenticeRemote Within WA, OR, UT or IDPrimary Job PurposeThe Service Desk Specialist I supports a 24/7 environment responsible for data center monitoring and help desk support. Help Desk support is 100% call center work responsible for providing first level customer support, resolving the majority of issues on first call, gathering appropriate problem/symptom information, documenting troubleshooting steps, assessing customer impact and escalating to the next level when necessary. This role performs the daily operation within the Data Center as well as ABEND batch recovery function, monitor alerts and performs up-front alert resolution within the Network Operations Center for the assigned locations/shifts. The position supports information production operations, logs alerts and provides assistance to coworkers within the Data and Network Operations Center.General Functions and OutcomesAssess, analyze and resolve customer's technical issues through telephonic customer support.Responsible for routine support of Data Center operations, adverse event alert monitoring and first response alert resolution within the Service Desk for the assigned locations/shift. Work independently in resolving problems at both the local and enterprise level across multiple systems.Assist with Data Center environmental tasks.Responsible for direct, world class customer support of desktop environment, which includes, but is not exclusive to, personal computers, laptops, printers, personal digital assistants, audio visual equipment and telephones.Responsible for customer support through direct interaction with internal/external customers by telephone, e-mail and remote connectivity.Serve as a support resource in the use of enterprise defined Cambia software applicationsAbility to determine end user's needs and competency level on PC applications and help users obtain needed skills through training classes and provide one-on-one training.Participate and pilot new software and hardware being deployed to our business customers.Write problem/solution information in the form of a knowledgebase entry.Rigorously follow a defined staffing schedule to assure optimal customer service.Immediately escalate urgent and high priority problems as per defined procedures.Immediately deal with suspected or recognized irate customers as per defined procedures.Work as a team to achieve Service Desk performance goals and increase individual productivity.Provide additional support to all other IT areas as requested by Team Supervisor.Minimum RequirementsDemonstrated ability to type 35 wpm.Demonstrated experience in monitoring jobs and performance on multiple platforms (mainframe, mid-range, UNIX, Windows NT) and associated communication networks (LAN WAN).ITIL certifications a plus, experience with Incident and Problem management.Experience using Remedy or another similar incident tracking software.Proficient in the use of a personal computer and software tools such as MS Word, Excel, PowerPoint, Access and Visio.Familiarity with current network technology, desktop technology industry standards and trends.Good knowledge and understanding of mainframe and distributed systems, operating systems and network components.Superior problem solving skills and a unique combination of customer service, communication and technical abilities.Ability to resolve technical issues by using standard troubleshooting methods including remote control.Ability to monitor and escalate batch/system problems as well as Data Center hardware problems.Excellent communication skills, a positive phone presence and unwavering commitment to customer service are essential.Demonstrated technical aptitude together with the ability to learn quickly and effectively prioritize multiple issuesAttention to detail, administration and demonstrated organizational skills required.Ability to make determinations quickly and work well under pressure.Ability to maintain a positive and constructive attitude.Ability to adapt to change and work effectively in a dynamic work environment.Normally to be proficient in the competencies listed aboveThe Service Desk Specialist I would have one year of Data Center and/or Help Desk industry experience, with technical certifications a plus, including A+, N+, MCSA desired, ITIL certifications a plus, experience with Incident and Problem management or an equivalent combination of technical education and customer service experience may substitute for one year help desk experience.Work EnvironmentNo unusual working conditions.Work is primarily performed in office environment.May be required to work overtime.May be required to work outside normal hours in support of operational and critical business requirements including weekends, evenings and holidays.At Cambia, we take a variety of factors into account when creating a job offer, including your skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. While we offer competitive salaries, in general, we do not hire candidates at or near the top of the pay range.Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:medical, dental, and vision coverage for employees and their eligible family membersannual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)paid time off varying by role and tenure in addition to 10 company holidaysup to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)one-time furniture and equipment allowance for employees working from homeup to $225 in Amazon gift cards for participating in various well-being activities. for a complete list see our External Total Rewards page.We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.If you need accommodation for any part of the application process because of a medical condition or disability, please email [email protected]. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.