Customer Service Advisor Salary in USA

Customer Service Clerk, Restorative Clinic, Penn Dental MedicineUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleCustomer Service Clerk, Restorative Clinic, Penn Dental MedicineJob Profile TitleClerk BJob Description SummaryThe Customer Service Clerk is a key component / team member in providing clinic support to healthcare providers in Penn Dental Medicine's patient clinics.Established in 1878, Penn Dental Medicine is among the oldest university affiliated dental schools in the nation. Penn Dental Medicine (PDM) is on a mission to provide the highest quality clinical and research environment for students while shaping the future of care. Join Penn Dental Medicine to live that mission every day by supporting the research and clinical needs of our patients, students, staff, and community. With PDM, not only can you maximize your career potential at an Ivy League Institution, but also you can make a real difference in the lives of our patients and students.Job DescriptionPenn Dental Medicine has an ongoing need for Instrument Sterilization Attendants across many different departments. This posting describes the basic responsibilities and requirements for an Instrument Sterilization role. If you meet the qualifications outlined below and have an interest in being considered as positions become available, please apply to this posting. Your information will be reviewed and you will be contacted if we would like to encourage you to apply to a future posting or if we would like to learn more about your background.The Customer Service Clerk is responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the Restorative clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. The Clerk will need to identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".Responsibilities include:Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed.Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams. Work with other team members and close the clinic at the end of session. Prepare and restock for the next day the clinic is open.Cross-train and rotate throughout the other three clinics as needed based on business needs.Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.Replace expired material in clinic crash carts.Other expectations of the position include:Punctual attendance based on business requirements. Take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; acknowledge and learns from mistakes without blaming others.Consistently exhibit optimism and energy; learns new skills and performs work in different ways.Act professionally and calmly at all times when interacting with others; consistently demonstrate concern and courtesy towards colleagues and customers; treat all people respectfully; take personal responsibility for correcting problems; follow up with individuals to ensure satisfaction with the level of service they have received.Qualifications:A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.Job Location - City, StatePhiladelphia, PennsylvaniaClerk BDepartment / SchoolSchool of Dental MedicinePay RangeSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Penn-Dental-at-Schattner-Center/Customer-Service-Clerk--Restorative-Clinic--Penn-Dental-Medicine_JR00042500-1Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-39e91a3d09f75a48837ebac4d47a7075

Customer Service Evaluators Needed for bank branches in FORNEY, TX and many other communities across Texas.PROJECT SPECIFICATIONS: Evaluators are to audit customer service of employee(s) and observe cleanliness/organization/first impressions.Evaluators ARE NOT REQUIRED to have an account at this bank, but having an account could allow for additional opportunities.PAY: $15 or $18 per visit. (Evaluators may visit multiple branches.)CONTACT: Account Rep, Jane York, at 1-800-259-8551 for more information and availability.ABOUT OUR COMPANY: We are Shoppers, Inc., and we have been in business since 1986. We are based in Broken Arrow, Oklahoma (a suburb of Tulsa) and this is our one and only office. We are accredited by the BBB with an A+ rating. We are also a certified Service Provider of the MSPA, which means we DO NOT charge fees and registration is FREE.DISCLAIMER: We encourage applicants of all ages, races, and experience, as we do not discriminate on the basis of an applicant’s age, race, or experience level.

Why We Work at Dun & BradstreetDun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.The D&B Government Customer Service Team is responsible for vetting business information and stewarding our data to provide high quality service. Each team member is expected to have a high level of accuracy and perform their due diligence when validating customer requests.Essential Key Responsibilities/Job SummaryResearch, fact-checking, and validation skills to ensure valid data sources and verify accuracy.Provides accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards.Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying, and defining the customer needs and delivering service to meet those needs.Responsible for making outbound phone calls as needed to confirm business information.Responsible for maintaining a high level of professionalism with clients by phone or email and working to establish a positive rapport with every customer.Update customer information in the customer service system/CRM during and after each call.Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technologyEducation/Experience and CompetenciesKnowledge and ability to use computers and related Microsoft office products efficiently.Ability to multitask and thrive in a fast-paced teaming environment.Excellent typing skills.Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team-based orientation.Written and verbal English language skills required.A detail and process orientation and ability to work in an environment of ambiguity.Ability to have analytical skills and deal with complex issues.Must have flexible work availability.Must be 18 years of age or older.High School Diploma at Minimum (Associate degree in business related degree preferred).$16.83 an hourBenefits We Offer• Generous paid time off in your first year, increasing with tenure.• Up to 16 weeks 100% paid parental leave after one year of employment.• Paid sick time to care for yourself or family members. • Education assistance and extensive training resources.• Do Good Program: Paid volunteer days & donation matching. • Competitive 401k & Employee Stock Purchase Plan with company matching. • Health & wellness benefits, including discounted Gympass membership rates.• Medical, dental & vision insurance for you, spouse/partner & dependents.• Learn more about our benefits: http://bit.ly/41Yyc3d.

Overview Thermo King of Dallas is Now Hiring a Customer Service Advisor at 5142 East 58th Place, Commerce City, CO 80022. Responsible for performing a wide range of administrative and office support activities for the Service Department of Stewart & Stevenson that are critical to the efficient operation of the organization.Responsibilities Assist with answering telephone and monitor lines on hold for prompt response time. Greet service customer with a positive attitude. Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form. If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form Document customer complaints Open work order Maintain communication with service management on progress. Keep customers informed on progress of service jobs. Write up and prepare work orders for final review and invoicing get purchase orders for open accounts. Maintain a strong, personal commitment to the safety culture. All other duties as assigned. Qualifications Competencies Demonstrates quality work through accuracy, thoroughness, and attention to detail. Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines. Strives to continuously build knowledge and skills and share expertise with others. Commitment to a standard of excellence in customer service. Shows adaptability by effectively responding to frequent change, delays, or unexpected events. Exhibits superior dependability by consistently arriving to work on time and as scheduled. Contributes to building a positive team environment through commitment, respect, and communication. Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability. Shows organizational support by consistently following policy and procedures. Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM). Education/Experience: High school diploma or general education degree (GED) or equivalent combination of education and experience. Experience working with customers, vendors and all levels of an organization is preferred. Physical Activities & Requirements: Standard Office Criteria Working Conditions: Standard Office Criteria Salary range is $22.00 to $26.00 per hour. Thermo King of Dallas LLC offers a comprehensive benefit package, that includes medical, dental, vision and life insurance. Plus, vacation, sick time, and holiday pay.

DescriptionPOSITION SUMMARY: The Customer Service Representative serves as the hospital’s primary contact for all patient billing inquiries. Acts as a liaison between hospital and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure resolution of outstanding balances. Fulfills the organization’s mission of care and service by providing superior customer service to the patient community.RequirementsDUCATION:  High school graduate or equivalent.CERTIFICATION/LICENSES: SKILLS:  Must possess superior communication, organizational, and analytical skillsStrong attention to detail, strong interpersonal and customer service skillsAbility to work in a fast-paced environment, ability to comply with procedural guidelines and maintain confidentialityBasic knowledge of insurance processing terminology, demonstrated proficiency with relevant hospital software applications, along with standard office equipment and PC softwareBilingual (Spanish) preferredEXPERIENCE:  At least 1 year experience in a physician office or hospital setting preferred.  Familiarity with medical billing/collections and healthcare insurance.  Previous experience in a call center or “dialer” environment preferred.NATURE OF SUPERVISION: -Responsible to:  Director of Business Office,  ENVIRONMENT:- Bloodborne pathogen AWorks in a clean, well lighted, ventilated, smoke free environment. PHYSICAL REQUIREMENTS: Subject to stressful situations.  Must be flexible in work schedule. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.

Our Customer Experience team serves as the beating heart of Threads, intricately connecting every touchpoint across the entire business to ensure our top-tier external customer service offering is as proudly managed internally too.As Threads guardian, you will be responsible for the smooth running of all client touch points, from social media, email and calls, you will work cross functionally with all departments in Threads from Sales, Marketing, Operations and Logistics - making you an inspiring collaboratorWe seek someone with the confidence and enthusiasm to carve out their own distinctive impact within Threads. As we persistently pursue the enhancement of our service standards, we invite you to become a Threads tone of voice ambassador, contributing to the ongoing evolution of our brandSalary for this role is $50k.Check out the progression path for this role here (it sits within the Operations team, Customer Service category)This role and the team are hybrid based out of our New York Office. This role does have in-office expectations because of how we operate as a team and business, and although we're really open to what those are and how they work, this team does require 3 days a week together in the office.We regret that we are not open to fully remote applications right now for this reason, but what we can offer is a flexible working approach which can be discussed per role and a host of team cultural activities and treats in our office.RequirementsYou Will:Be responsible for dealing with customer enquiries across multiple channels (social media, emails and occasional phone calls) inline with the companies SLA'sImplement processes and procedures to improve the standard of customer serviceWork alongside our logistics and order management team to return items to brand partners and suppliers ensuring stock levels are accurate. Be professional and more than happy to go the extra mile for new, existing and potential clients, while maintaining a positive and empathetic attitudeManage and update returns dashboard and internal trackers to ensure all returns are processed within company SLA'sYou Have:Experience in a Customer Service or Customer Experience roleA passion for great Customer Experience Fashion interest; Luxury market and trends Social media savvy skills and are confident with learning to use new platformsA natural communicator with excellent verbal skills who has a genuine passion for delivering excellent customer serviceAbility to be Calm under pressure in a fast paced environment as well as being organised and efficient and able to problem solveBenefitsHealthcare OptionsEmployee Assistance Programme through Lifeworks401KStaff discountsThe Inclusive Threads DE&I Program18 Days VacationFlexible working, "Flex at Threads"Long service awardsMentorship & Coaching12 weeks Leadership programmeAbout Threads:Want to help build the future of luxury fashion commerce? If so, you've come to the right place.Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.Threads is in Tech City's Future Fifty programme which recognises some of the UK's fastest growing businesses, pioneering the best luxury shopping experience in the world!We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Equity in selection practicesThreads practise equity in selection through targeting less represented talent pools, and offering access to development and support in interviews. We do this because we want to provide less represented groups with access to opportunities, and us, access to great people. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.

Service Advisor Brunswick Auto Mart We are hiring an Automotive Service Advisor Sales Performance and Strong Customer Satisfaction a must Previous automotive service writer experience is required Need evening and weekend availability for our rotating schedule CDK/ADP experience is a plus! BENEFITS: Available Medical, Dental, Eye Care, 401k & paid vacation Family friendly environment Ongoing training and development Large client base and growing Top technicians and equipment RESPONSIBILITIES: Meet and greet customers Writing repair orders and clearly explain the requested service Advise customers on estimate of time and cost and required maintenance Monitor the progress of the customers vehicle and update throughout the day Verify all final invoices, payment and reconcile paperwork as necessary Please send your resume' to Mike DeLuca Service Director [email protected] for an interview We are an Equal Opportunity Employer & Drug Free Work Place Must be 18 years or older and have a valid driver's license. Drug screening and background checks will be performed. 3031 Center Road Brunswick OH 44212recblid 51mpjc8v8m242sc14hzslmsluj5qd4

Customer Service Call Center Supervisor Apply now » **Date:** Apr 23, 2024 **Location:** Evansville, IN, US, 47711-5540 **Company:** CenterPoint Energy **CenterPoint Energy and its predecessor companies have been in business for more than 150 years.** **Our Vision:** Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. **Our Commitment:** CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. **Job Summary** CenterPoint Energy is looking for a **Customer Service Call Center Supervisor to** join our **Team** , located in **Evansville, Indiana.** You will have the ability to: **Lead a team of Support Specialist in the application of** **process management and** **change management disciplines and governance. Effectively and successfully complete process improvement projects as well as operational duties such as Customer Service department communications, technical documentation and reference material updates and development.** **Essential Functions** + Effectively lead and develop staff through the use of best practices and the Company’s people management processes. + Work with Customer Service leadership and team members to clearly define the scope, timeline, objectives, communication methodology and delivery tools of change initiatives. + Develop communication strategies that support the Customer Service organization. + Involve and frequently communicate with key stakeholders to maintain project awareness and support. + Negotiate changes in project scope, schedules, or deliverables with stakeholders. + Effectively evaluate change request and coordinate a smooth introduction within the Customer Service organization. + Partner with other team members to evaluate and prioritize pending ITS. + Leverage subject matter expertise to innovatively solve customer facing issues. + Develop work plans for on-time project completion. + Facilitate team meetings and working sessions. + Maintain project governance and change management standards. + Proactively identify improvement opportunities in assigned process area. + Provides first line help and support on process and system issues in assigned process area. **Education Description** + Bachelor's degree in business administration, management, business communication or other related business major from an accredited college or university. + In lieu of a degree, a (6) year combination of education and subject matter related experience and demonstrated competency will be considered. **Experience** + Candidates must have minimum of 4 years of applicable work experience preferably in an environment exposing the candidate to process improvement, system development, training and/or change management. A strong Customer Service background is preferred. **We want you to know** Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. **Diversity, Equity and Inclusion** CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. **What we bring to you** + Competitive pay + Paid training + Benefits eligibility begins on your first day + Transit subsidies + Flexible work schedule, paid holidays and paid time off + Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston + Professional growth and development programs including tuition reimbursement + 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution **Job Type:** Full Time **Posting Start Date:** 04/19/2024​ **Posting End Date:** 05/03/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Apply now »

Customer Service Advisor- Reno, NV Reno, NV, USA Req #4964 Friday, April 19, 2024 Who We Are:At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture! What You'll Do: As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.Job Duties: Customer Service Duties Greets customers upon arriving in maintenance areaAscertains vehicle problems and services by listening to customer's description of symptomsClarifies description of problemsConducts inspectionsProactively checks for recallsSubmits documentation for warranty repair ordersRetrieves mileage and vin numbers from vehicleChecks vehicle maintenance recordsExamines service schedulesMaintains customer rapport by providing explanation of estimates and daily updatesCalls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelinesAdministrative duties on per-need basisRepair Order Duties Verifies warranty and service contract coverage by examining records and papersExplains provisions and exclusionsPrepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service requiredObtains approval signaturesEnters RO into service database system and sends to Estimator and DispatcherMonitors repair work to ensure vehicle will be ready when promisedPrints warrantyPrints repair ordersIssues sublet purchase order numbersReviews jobs when completedCollects payment from jobsCloses jobsRequired Skills and Qualifications: Proven technical expertiseKnowledge of trucks and partsExcellent customer service skillsExcellent communication skillsExcellent problem-solving skillsStrong organizational skillsExcellent time management skillsAble to work in fast pace environmentWork well with internal and external customers Compensation: $22-$29/hour based on experience + bonus plan Benefits Velocity Vehicle Group Offers:Fantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Other details Job Family USA Admin & Support Staff Job Function Customer Service Pay Type Hourly Min Hiring Rate $22.00 Max Hiring Rate $29.00

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION – SPARKS, NVCUSTOMER SERVICE ADVISOR:Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team to serve Sparks.At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!WHAT YOU’LL DO:As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them! Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.WHAT YOU NEED:Self-motivation and the desire to win.Excellent communication skills, including the ability to form strong relationships with customers.Experience planning, developing, and executing sales action plans.Knowledge and experience in heavy equipment parts and service.Driver’s license with a good driving record.Compensation: Salary + CommissionWhy work for Pape’:Competitive pay based on your skills, training, and experience level.Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 24 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within. Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.Equipment– We have the largest equipment inventory in the West and an unparalleled parts inventory!Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitieThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)