Technical Support Analyst Salary in Redwood City, CA

Director, Marketing Effectiveness and Omnichannel EngagementJob LocationsUS-CA-Redwood CityReq No.2020-6493CategoryMarketing, Public Relations & Business DevelopmentTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Director of Marketing Effectiveness and Omnichannel Engagement will be responsible for developing, launching, and maintaining highly successful omni-channel marketing programs.  This role will focus on building the appropriate capabilities and infrastructure to support the Commercial organization be more effective in engaging with customers and patients on their terms in a personalized manner, optimizing both offline and online commercial initiatives.    Exact Sciences is seeking a talented and experienced Marketing leader with technology experience, who has demonstrated a record of success in both fast-growing startups and mature corporate organizations.  As Director, Marketing Effectiveness and Omnichannel Engagement, you will partner with Precision Oncology’s Commercial Leadership team,  IT, and Sales/Sales Enablement to create the infrastructure/systems/analytics to support the creation and execution of marketing/customer retention campaigns and patient marketing programs.  You will be responsible for championing Marketing requirements, evaluating solutions/applications, and providing the business specifications needed to deliver omni-channel and closed loop marketing tools to the marketing organization.  You will collaborate with the IT development team in building out the long-term roadmap.  The initiatives include capability identification and asset requirements that facilitate effective deployment of marketing messages to key constituents and the necessary feedback loop into marketing and sales that include metrics and measurement of effectiveness.  The Director, Marketing Effectiveness and Omnichannel Engagement will shepherd and drive these marketing technology initiatives for the Precision Oncology business unit across all product lines and channels.  You will be the business lead providing business requirements, translating the marketing department’s vision, and collaborating with key IT and sales enablement partners to deliver on executable plans. To succeed, you will be a flexible and well-rounded leader with strategic, marketing technology and operations expertise, along with demonstrated success in leading complex project management teams.Essential Duties and ResponsibilitiesDrive the omni-channel strategy and infrastructure plans for the marketing solutions needed to support Commercial Marketing’s vision, strategy, and messaging campaigns for their customers and patients.Partner with Sales and Product Marketing/Global Digital Solutions leadership to translate customer behaviors and needs into marketing engagement solutions that are measurable. Lead the development of the business requirements (marketing assets and technology stack) needed to create compelling and impactful experiences for our customers and patients and drive priorities across Commercial Marketing/Sales leaders and Platform/IT enablement teams.Partner with Commercial Sales/Marketing Leaders, Finance, Business Analytics, and IT to develop mechanisms to measure the effectiveness of these programs and their ROI. Review analytics, determine key insights, assess program metrics, and KPIs.Visualize data, report program results, and build narratives around the impact of these programs to share with key leadership stakeholders across the company.Utilize reporting metrics to develop and make recommendations for optimizing programs and solutions. Work with internal and external software engineers to execute technically.Partner with Global Digital Solutions and Product Marketing to run boundary-less omni-channel campaigns.Assist Marketing teams in tagging and structuring system and promotional content to facilitate directed messaging and sales enablement. Participate in defining the systems architecture for Content Management and Digital Asset Management systems. Optimize Content Management System and Digital Asset Management systems to ensure effective operations within the Marketing department. Identify additional marketing technology tools to support expansion of portfolio and business needs.Lead and shepherd the development of Marketing tools to enable omni-channel and closed loop marketing initiatives.Define the future state Marketing requirements and align with IT on their technical architecture and integrations execution plan.Simplify and translate complex scientific data into a clear and compelling commercial strategy.Ability to present a variety of material in front of diverse audiences, from All Company Meetings to Field Sales Meetings, Trade Shows, Executive Meetings, board meetings, and customer settings; ability to well inform and inspire.Ability to influence, collaborate, and interact effectively with multiple stakeholders at all levels across the Commercial Organization and company to align on operational objectives and provide consistent leadership and guidance to cross-functional teams managed. Ability to inspire a team to drive consistent excellence.Strategic thinker with the ability to leverage large data sets to make data-driven decisions. Strong analytical skill set closely collaborating with technical data analysts.Strong bias for action.Ability to communicate a strong vision effectively across all levels.Big Picture Thinker who does not lose sight of the details. Excellent communication and collaboration skills with the ability to glean insights and tell a story from the data.Exceptional written and verbal communication skills, tact, composure, and confidentiality in order to coordinate complex personnel issues, schedules, travel, and logistical projects and programs. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to travel 15% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Liberal Arts, Marketing, Business, or Communications.10+ years of management/leadership experience with cross-functional teams in marketing operations/technology setting, ecommerce, or related field; focused on driving the development, execution, and analysis of omni-channel marketing programs.Demonstrated success using logic and methods to solve difficult problems, derive effective solutions, and execute.Demonstrated success in leading and executing best-in-class marketing technology stacks and best practice business processes.Demonstrated success with sales activities, with understanding of GTM’s.Demonstrated success in leading and managing highly effective virtual team environments.Highly knowledgeable with a variety of commercial/technology tools that are currently in our infrastructure, such as Salesforce, as well as a variety of software and marketing automation platforms; Veeva is preferred. Proven success working within a highly matrixed organization and establishing strong relationships across the organization.Successful track record of participating in global technical and software implementation projects with measurable business impact.Deep business acumen of sales, marketing, and customer loyalty/retention programs, tools, and processes. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsMarketing experience in a diagnostic and/or life science company.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Clinical Data Programmer/Analyst IIJob LocationsUS-CA-Redwood CityReq No.2020-5990CategoryMedical AffairsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Senior Clinical Data Programmer/Analyst II is responsible for developing, testing, and maintaining applications, tools, and data integrations to support the management of clinical study data. This role is responsible for utilizing a variety of different data sources, electronic platforms, and environments to handle clinical data acquisition and data management. Additionally, this role is responsible for ensuring quality of Clinical Data Management deliverables through compliance to established procedures and practices.Essential Duties and ResponsibilitiesAct as Lead Clinical Data Programmer/Analyst on complex to highly complex clinical studies and projects, either independently or by directing others; provide expert Clinical Data Management functional representation to study/project teams.Design, create, configure, and maintain novel or complex clinical study databases and related tools; including screen design, edit check development, query management, data extraction, and data management related reporting.Programmatically combine and manipulate complex electronic data from a variety of sources.Program using SAS, SQL, and other technical platforms, including complex data step programming, complex SAS macro programming, complex data reporting and other complex technical infrastructure associated with clinical study data.Utilize business Intelligence tools, such as Tableau or PowerBI, to create effective automated reporting of clinical data.Design, develop, and maintain novel integrations, automations and applications using a variety of modern APIs and web services for clinical data systems including EDC, CTMS and eTMF.Perform database development in Electronic Data Capture (EDC) systems, including complex code-level development for edit check programming and dynamic entry screen programming.Efficiently execute software development lifecycle procedures, including requirements gathering, risk assessment, and programming validation. Perform necessary documentation of these activities.Interact with Exact Sciences study team members, collaborators, vendors, or partners to gather or define complex business requirements, plan deliverables, and communicate progress and findings.Prepare and maintain complex technical documentation, as required, by departmental procedures, best practices, or project-specific needs. Review technical documentation of peers to ensure compliance to established standards.Comply with established department and company processes, procedures, guidelines, and best practices.Train others on complex company processes, procedures, guidelines, and best practices.Contribute to the ongoing development and improvement of department procedures by being primary author of complex process documents and by effectively and actively contributing to or leading complex process discussions.Collaborate with colleagues from Biostatistics, Non-clinical biostatistics, Clinical Operations, Regulatory Affairs, Medical, R&D, Pathology, Information Technology, and Program/Project Management to ensure Clinical Data Management needs and status updates are addressed and well-communicated.Lead project teams with defined objectives or interactively lead project teams to establish objectives on not-yet established projects.Provide appropriate support and coordinate with other functional areas regarding overall clinical data handling, automation, and data integrations.Actively maintain knowledge and understanding of current team, department, and corporate goals and priorities to ensure effective time management and focus. Assist in developing department goals.Excellent oral, written, and presentation communication skills.Ability to deliver quality results in a timely manner, either independently or by directing others.Excellent organization skills and detail orientation.Ability to work effectively with coworkers, external (non-Exact Sciences) contacts, and excellent negotiation and conflict resolution skills.Ability to be highly effective in a fast-paced and rapid growth environment.Ability to receive and apply feedback in a professional manner; ability to convey both positive and constructive feedback to others.Ability to work effectively within a cross-functional team-oriented environment; ability to lead teams and interactively establish team objectives.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Life Sciences, Computer Science, Scientific or related field.8+ years of relevant work experience. Basic computer skills to include Internet navigation, Email usage, and word processing.Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsMasters degree in Life Sciences, Computer Science, Scientific or related field. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Business Process Analyst, LaboratoryJob LocationsUS-CA-Redwood CityReq No.2020-6487CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Senior Business Process Analyst will be responsible for designing and optimizing analytical tools, business processes, and systems in the Exact Sciences Precision Oncology business unit supporting the Laboratory Operations teams.  The Senior Business Process Analyst acts as the interface between business teams and technology teams.  This person will support process design and improvement projects, as well as product launches through all phases of the project lifecycle.  This position will specialize in assignments involving Order-to-Report processes and data analysis, and support of other areas will be assigned, as needed.  The primary customer for this position is Laboratory, for both international and domestic areas.   Essential Duties and ResponsibilitiesWork with department leads and Platform Lifecycle Manager to analyze existing business processes, systems, and analytical tools to identify pain points and opportunities for improvement.Quantify projected return on investment; including quality and efficiency gains to assist in prioritization of projects.Develop detailed documentation (e.g., gap analyses, business process flow charts, decision tables, features, business requirements documents, etc.) to aid in the development and refinement of new analytical tools and commercial processes.Collaborate with IT Scrum teams and business to provide system design solutions and process changes.Provide input and support during implementation phase; including carrying out software user testing, composing standard operating procedures (SOPs), and/or conducting employee training.Serve as frontline support in troubleshooting process and systems issues and provide ongoing operational support, as required.Manage backlog of projects and features; collaborate with business partners and Platform Manager to identify release candidates and roadmaps. Provide project status updates in both verbal and written format.Assist the project manager in developing detailed project timelines.Work with minimal guidance from manager to deliver on medium to high complexity projects.Quickly develops a detailed understanding of the data, processes, and systems utilized by the business area.Consolidate input from business and technical stakeholders.Work with team members to negotiate project timeline and scope to make best use of resources.Overcome challenges to move projects forward.Efficiently manages multiple projects with competing deadlines.Effective analysis and communication skills. Mines data to inform business process flow decisions.Document complex business processes.Outstanding written and verbal communication skills.Deliver well-organized, informative presentations, and requirement documents.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends, as needed.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel 25% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Business Administration, Science, Engineering, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.5+ years of experience in business operations.1+ years of experience involving business analysis, process development, or project management.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred Qualifications5+ years of experience in commercial or customer experience. Ability to work in BPMN 2.0 Business Process Modeling.#LI-NM1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Business Process Analyst, CommercialJob LocationsUS-CA-Redwood CityReq No.2020-6744CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Senior Business Process Analyst will be responsible for designing and optimizing analytical tools, business processes, and systems in the Exact Sciences Precision Oncology business unit supporting the Commercials teams.  The Senior Business Process Analyst acts as the interface between business teams and technology teams.  This person will support process design and improvement projects, as well as product launches through all phases of the project lifecycle.  This position will specialize in assignments involving Order-to-Report processes and data analysis, and support of other areas will be assigned, as needed. The primary customer for this position is Commercial, for both international and domestic areas.  This position will support customer-facing software, such as the physician portal ordering application and the patient report service.Essential Duties and ResponsibilitiesWork with department leads and Platform Lifecycle Manager to analyze existing business processes, systems, and analytical tools to identify pain points and opportunities for improvement.Quantify projected return on investment; including quality and efficiency gains to assist in prioritization of projects.Develop detailed documentation (e.g., gap analyses, business process flow charts, decision tables, features, business requirements documents, etc.) to aid in the development and refinement of new analytical tools and commercial processes.Collaborate with IT Scrum teams and business to provide system design solutions and process changes.Provide input and support during implementation phase; including carrying out software user testing, composing standard operating procedures (SOPs), and/or conducting employee training.Serve as frontline support in troubleshooting process and systems issues and provide ongoing operational support, as required.Manage backlog of projects and features; collaborate with business partners and Platform Manager to identify release candidates and roadmaps. Provide project status updates in both verbal and written format.Assist the project manager in developing detailed project timelines.Work with minimal guidance from manager to deliver on medium to high complexity projects.Quickly develops a detailed understanding of the data, processes, and systems utilized by the business area.Consolidate input from business and technical stakeholders.Work with team members to negotiate project timeline and scope to make best use of resources.Overcome challenges to move projects forward.Efficiently manages multiple projects with competing deadlines.Effective analysis and communication skills. Mines data to inform business process flow decisions.Document complex business processes.Outstanding written and verbal communication skills.Deliver well-organized, informative presentations, and requirement documents.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends, as needed.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel 25% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Business Administration, Science, Engineering, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.5+ years of experience in business operations.1+ years of experience involving business analysis, process development, or project management.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred Qualifications5+ years of experience in commercial or customer experience. Ability to work in BPMN 2.0 Business Process Modeling.#LI-NM1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Database Integration EngineerJob LocationsUS-CA-Redwood CityReq No.2020-5994CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Database Integration Engineer I will be a key member of the Infrastructure Engineering and Operations team at Exact Sciences, supporting data Integration, data modelling, data cleansing, and data migration. The successful candidate will have extensive experience in collecting business and user requirements, developing functional specifications, and integrating data to engineer automated production solutions for robustness, reliability, and operational simplicity.Essential Duties and ResponsibilitiesActs as a technical resource to our business partners in all phases of the development and implementation process; assist with incident and problem resolution as needed.Works with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment.Studies data sources by interviewing users; defining, analyzing, and validating data objects; identifying the relationship among data objects.Plans data integration process by developing common definitions of sourced data; designing common keys in physical data structure; establishing data integration specifications; examining data applications; examining data models and data warehouse schema; determining best-fit data interchange methods; assessing middleware tools for data integration, transformation, and routing; developing project scope and specifications; identifying factors that negatively impact integration; forecasting resource requirements; establishing delivery timetables.Improves data integration by designing and evaluating new data interchange formats; improving physical design; rewriting data policy, standards, and procedures.Provide problem-solving expertise and complex analysis of data to develop business intelligence integration designs.Build extensible data acquisition and integration solutions to meet the functional and non-functional requirements of the business.Design, develop, and deploy data movements using SQL Server Integration Services, TSQL and Stored Procedures.Collaborate with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.Conducts integration testing and maintains all integrations/DB systems.Assures adherence to change management processes and security standards.Follow data standards, resolve data issues, complete unit testing, and system documentation for data migration processes.Provide development, QA, and production support to troubleshoot day-to-day data related issues.Establish and maintain policies and procedures for Data Registration\Data Architecture.Engages in vendor relationship management.Setup and manage tools for database monitoring, diagnostics, and performance optimization for the data migration efforts.Provide database infrastructure and architecture recommendations to admins supporting tactical and strategic business needs.Engages in developing cloud strategies.Work with IT operations teams to troubleshoot ETL and MDM issues and optimize the database server environments.Partner with application and operations teams to establish and maintain standard operating procedures for data cleansing, data modelling, and data migration.Engages in physical infrastructure maintenance; coordinates work activities with server and network operations team.Works closely with SFDC and NetSuite admins to build automated workflows to ease admin activities.Knowledge in installation and configuration of database clusters.Ability to work effectively in a team-oriented environment with strong interpersonal and communication skills.Results and deadline driven; must be willing to do whatever it takes to meet deadlines.Solid analytical, problem solving, and trouble-shooting skills.Excellent customer service skills and attention to detail.Ability to communicate and negotiate with both technical and non-technical colleagues and stakeholders.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to lift up to 25 pounds for approximately 1% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.QualificationsMinimum QualificationsBachelor’s degree in Management Information Systems, Computer Sciences, or related fields.5+ years of experience with SQL Server Integration Services (SSIS).5+ years of experience in T-SQL and writing efficient and highly optimized SQL queries.4+ years of complete data analysis/mapping and data profiling.4+ years of experience setting up SQL Server 2012/2016/2017/2019 features for large database environments and geographically distributed production data centers.2+ years of experience in database modelling and data design of OLTP and OLAP applications. 2+ years of experience with retrieving and loading data from/to Salesforce and NetSuite platforms.  2+ years of experience with Agile methodologies.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsMicrosoft SQL Server DBA Certification. Experience with PostgreSQL.  #LI-AL1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior QA Engineer, ApttusJob LocationsUS-CA-Redwood CityReq No.2020-6854CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesGenomic Health Inc. (An Exact Sciences Company) is seeking a Senior QA Engineer I - Apttus. In this role you will play a key role in defining, developing, refining, executing quality standards and design controls to successfully deliver business-critical SFDC/Apttus solutions as well as an integration of these systems with partners. You will be a part of the Apttus team supporting our Contract Lifecycle Management and Contract Pricing Module running on Salesforce.com from conception to going live with an emphasis on software quality for exceptional customer experience.You will be responsible for partnering with the Contract Lifecycle Management Product Owner, Development, System Analyst and other stakeholders in the continuous building, expansion, and customization of the CLM/CPM platforms within the Salesforce.com solution. Essential Duties and ResponsibilitiesPromote and participate in agile methodology and processes. Develop a comprehensive set of software test suites to test profiles, roles, validation rules, custom objects, reports, and dashboards in accordance with regulations, quality standards, and design controls.Participate in Apttus based Pre-User Acceptance Testing (“UAT”) and UAT activities and consult other participants on formal test processes and procedures.Ensure sustainability and extensibility of test documentation, which ensures the efficient and effective performance of our complex software.  Report, track, and escalate anomalies discovered during testing and ensure proper resolution and closure on complex issues. Translate technical requirements into actionable and measurable tasks to ensure timely and effective testing for product releases through collaboration with cross-functional teams and stakeholders.Liaise with business partners to understand business processes and prioritize needs. Work with business users and developers to define user stories, process flows, and data models. Articulate complex technical information and issues (e.g. architecture/design errors) to a team in a clear and concise manner. Identify areas for process improvement and establish effective and efficient communication mechanisms within the project team. Ensure best practices are followed within team. Transfer highly specialized knowledge of testing processes within the team.Support and collaborate with off-shore test team on new and innovative testing procedures aimed at the highest accuracy and performance of our complex products and train cross functional teams on complex technical testing assignments. QualificationsBachelor’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and five (5) years of experience in the job offered or in a closely related position. Alternatively, will accept a Master’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and three (3) years of experience in the job offered or in a closely related position *Any suitable combination of education, training or experience would be acceptable Special Requirements:  Requires Apttus CLM Product and Apttus CPQ certifications plus one year in each of the following: Apttus Quote to cashApttus Billing management We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

EHR Application AnalystJob LocationsUS-WI-Madison | US-CA-Redwood CityReq No.2020-6936CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesAs an Electronic Health Record (EHR) Application Analyst for the clinical lab and Customer Care Center workflows, you will work on software design and configuration, upgrades and improvements for lab operations. As the primary support contact for application end-users, the EHR Application Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.  The Analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.Essential Duties and ResponsibilitiesIdentifying and implementing requested changes to the system.Guide workflow design, building and testing the system, and analyzing other technical issues.Serving as a liaison between organizational needs and the software vendor’s implementation staff.Maintaining regular communication with the vendor, including participating in weekly project team meetings.Working with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.Developing an understanding of operational needs to set the direction for the organization's workflows.Participating in training and working with end users.Troubleshooting problems and questions.Provide end-user support for issues entered in to issue tracking systems.Reviewing the status of projects and issues with project leadership.Ability to work normal work within business hours, as well as on call, with potential for nights and weekends.Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures.Demonstrate flexibility with respect to changing end-user business needs.Work within a cross functional team.Apply strong problem-solving skills.Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.Ability and willingness to learn new software applications.Ability to operate telephone system and computer keyboard and printer.Regular and reliable attendance.Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Madison locations.QualificationsMinimum QualificationsBachelor’s degree in Business Administration or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.2+ years Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, Customer Relationship Management (CRM) & MyChart, Patient Registration, or lab order entry.Possession at time of hire or ability to obtain relevant Epic software application(s) certification within 6 months of hire.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred QualificationsPrevious experience configuring EHR system(s) or patient identification software and designing duplicate patient workflows.  #LI-AL1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Immediately hiring for a Sr Manager of Medical Imaging Services & Customer SuccessPosition type: Full-time Perm Role Location: Redwood City, CAAs a Sr Manager of Medical Imaging Services & Customer Success you will: Someone who has been in the field integrating imaging into the hospital systems... change management In this role you will get to: Manage installation and infosec review process and questionnaires for new customers and track any remediation activities to closure. Perform quarterly access reviews of all customer, service, and administrative accounts and document any actions taken. Ensure that account access is limited to the minimum access required per account type. Routinely review SOC2 policies and other security requirements and ensure that compliance is maintained per the prescribed time intervals for each requirement. Manage account creation, configuration, and maintenance. Supervise production service and manage service provider vendors. Work with third party CT transfer service and QCT analysis providers to maintain the system and troubleshoot and resolve any issues that may arise. Maintain a support ticketing system and ensure all tickets are responded to and closed in a timely manner. Accurately document issue, troubleshooting steps, action plans, resolution and any follow-up in internal ticketing system. Promote customer satisfaction through the timely response to customer calls and providing clear and effective communications with internal and external customers. Support end users and Commercial team on a day-to-day basis answering questions as necessary, responding to help-desk tickets related to scan acquisition, scan uploading, and all aspects of the workflow including technical support related to the quantitative CT reports. Report on ticketing trends and identify issues that need to be resolved. Responsible for the functional management of support personnel. Recruit, hire, supervise, and train additional support personnel. Obtain a working knowledge of the system and provide technical support for customers and employees as required. Ensure CRM data updates are functional and escalate tickets to development team. Collaborate with R&D and Marketing to provide input towards new product development. Communicate with staff, vendors, and consultants to effectively complete required responsibilities. Maintain regular communication with direct manager, internal team members, and commercial team members for any customer matters requiring attention including escalating any trending customer and/or service issues to the appropriate team members. Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Assist Marketing in developing and analyzing metrics related to usage. Requirements: Minimum Associate Degree required. Bachelor's Degree preferred Minimum of one year experience with SOC2 and/or ISO 27001 compliance and hospital information security review process. Minimum 5 years of experience in technical support or customer service role. Previous experience in large medical device field support or customer service strongly preferred. Minimum of one year people management experience. Credentialing from the American Registry of Radiologic Technologists (ARRT) in Computed Tomography or the American Board of Imaging Informatics (ABII) a plus Experience with CT scan analysis including DICOM format, scan acquisition parameters, DICOM viewer software, and PACS file sharing a strong plus. Ability to communicate complex information to a wide range of audiences including customers, marketing and sales team members, service providers, and engineering team. Strong troubleshooting skills. Ability to learn new software platforms quickly as required to perform job duties Ability to discuss key CT technical topics i.e. artifacts, radiation dose, iterative reconstruction across multiple scanner platforms a strong plus. Excellent oral and written communication skills. Fluent with Microsoft Office Suite; Word, Excel, and PowerPoint. Ability to work in a cross functional environment with team members with various skills Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Preeti Sehgal [email protected] RANGE AND BENEFITS: Pay Range*: $130,000 - $190,000 annual base salary dependent upon experience *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Medical, Dental, Vision and 401k Employee Assistance Program, FSA and Dependent Care Benefits Tuition Reimbursement Commuter Program Equity Program Employee Referral BonusABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewAs an Infrastructure & Cybersecurity Operations analyst, your primary responsibility will be to execute and manage the day-to-day operations and the periodic infrastructure and cybersecurity processes of our clients and organization. You will ensure that operational practices, controls, and standards are effectively implemented to mitigate risks and enhance operational efficiency. Your role will involve hands-on management of infrastructure resources, proactive monitoring, and swift response to security incidents. Additionally, you will spearhead operational initiatives aimed at improving the overall security posture while aligning with regulatory requirements and company standards. Collaboration with cross-functional teams will be essential to seamlessly integrate security into on-going operational processes, ultimately safeguarding assets and enhancing business continuity.Responsibilities and Duties Cybersecurity Standards and Processes:Develop, implement, and manage operational processes and standards, enforce policies, and ensure the effectiveness of implemented cybersecurity controls for clients and the organization.Continuously assess and enhance security practices.Align security operations with overall cybersecurity strategy and business objectives.Act as a technical subject matter expert, collaborating with other organizational stake holders to advance cybersecurity processes.Ensure operational activities are conducted in compliance with regulatory and company standards.Collaborate with and support the engineering team on project execution to implement new processes for clients as projects move from an implementation to an operational state.Cybersecurity Operations:Execute the daily and periodic operational activities such as patching, vulnerability reporting and remediation, privileged access reviews, delivering security awareness trainings, and others as required for clients.Report on operational metrics to measure the effectiveness of operational processes and to ensure defined SLAs are met.Maintain security tools and technologies and ensure any issues are addressed to prevent gaps in protection and visibility.Monitoring and Incident Response:Conduct and oversee cybersecurity monitoring activities including the defining of alerts from security technologies and alert handling for clients.Perform in depth investigations, log analysis, and determine root cause of incidents.Prepare incident reports and present findings in an organized manner.Assess gaps in visibility, make recommendations, and assist in improving monitoring operations.Provide expertise in incident response and investigations related to policy violations, security breaches, threats, and attacks.Perform threat hunting activities as required to identify potential compromise or strengthen detection and prevention capabilities.Infrastructure Operations:Continuously monitor and help manage client infrastructure, including tools, technologies, and services.Maintain and optimize the technology infrastructure to ensure operational efficiency.Ensure data backups are executing daily and errors are resolved in a timely manner.QualificationsMinimum of 4+ years of experience in cybersecurity and infrastructure operations.Strong background in cybersecurity operations, performing investigations and analytics.Experience working with Security Incident and Event Management (SIEM) tools, endpoint detection and response tools, vulnerability management suites, and various security solutions.Knowledge of information security frameworks, best practices, standards, and administrative, physical, and technical safeguards (experience with common security frameworks such as NIST, MITRE preferred)Strong technical background and knowledge of network and systems security, system and network configuration, and application security.Experience with incident response management, next gen firewalls, web application firewalls, multi-factor authentication, data loss prevention, disaster recovery.Ability to collaborate with other team members to integrate security into operational processes.Excellent communication and interpersonal skills.Knowledge of regulatory requirements such as California Consumer Privacy Act (CCPA), Sarbanes-Oxley (SOX), and quality guidelines (GxP) a plus. CompensationThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Celito, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 to $120,000 per annum.

Company DescriptionAnomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Responsibilities: As a Senior Sales Engineer specializing in Security Information and Event Management (SIEM), you will play a pivotal role in providing advanced pre-sales technical support for both territory and enterprise accounts. Your primary focus will be on driving new business opportunities from prospective and existing customer accounts within your assigned region. Achieving and exceeding sales quotas to meet revenue goals will be a fundamental objective. In this role, you will lead and manage all technical aspects of the pre-sales engagement process for potential clients, with a particular emphasis on SIEM solutions.Qualifications: Required Skills/Experience:o Bachelor's degree in Computer Science or equivalent experienceo Extensive background and expertise in security analytics with a focus on SIEM technologieso A minimum of two years of experience as a field systems engineer, sales engineer or consultant supporting large enterprise customerso At least two years of experience in the software industry as a field systems/sales engineero Strong grasp of general networking concepts and proficiency in Linuxo Deep understanding of security and information event management (SIEM) principles and methodologieso Hands-on experience and proficiency with SIEM platforms such as ArcSight, SPLUNK, NetWitness, QRadar, McAfee SIEM, or similar tools.o Proficiency in scripting languages such as Python or Perlo Confident and effective presenter, capable of addressing diverse audienceso A passion for both sales and technology, with a strong desire to advance your sales engineering careero Openness to coaching and a proactive approach to training/feedbacko Self-motivated, displaying a robust work ethico Clear and concise communicator with strong interpersonal skillso Proficient in delivering engaging presentations with an unwavering commitment to customer satisfactiono Demonstrated ability to manage Proof of Value and adeptness in conducting solution demonstrationso Geographically located in the Bay area or Greater LA area of CaliforniaAdditional Responsibilities:o Provide exceptional pre-sales technical expertise through effective delivery of technical and product demonstrationso Serve as a valuable business resource to prospects and customers, leveraging your status as an "industry expert" to employ executive-level selling practices. Maintain consistent communication and provide ongoing technical consultation.o Take the lead in driving opportunities within strategic and enterprise accounts within your assigned territory, focusing on SIEM solutionso Assume the role of a proactive "Technical Account Manager" in target accounts, fostering relationships and engaging in business development activitieso Collaborate seamlessly with Sales, Marketing, and Product Managers, serving as the technical liaison between Enterprise Business Representatives and pre-sales customerso Assume ownership of the primary technical relationship with pre-sales customers. Ensure their satisfaction by skillfully managing and delivering technical insights through various channels, including on-site interactions, online communication, and phone conversations.o Support the regional Sales Organization to guarantee the timely and successful closure of sales with potential customers, particularly in the context of SIEM solutionso Facilitate effective communication between customers and Product Management, conveying pertinent feedback and customer requirementso Play a central role in planning and conducting mid/high-level meetings with customers and prospectso Quickly acquire, apply, and communicate technical knowledge concerning Anomali's technology as well as competitor offerings, with a special focus on SIEM solutionsIf you possess the requisite qualifications and are enthusiastic about driving technical sales, specifically in the realm of SIEM, within a dynamic startup environment, we encourage you to apply for this captivating Sales Engineer - SIEM Specialist role. Your contributions will be instrumental in advancing our sales efforts and contributing to the overall growth of our company. Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $140,000 - $175,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be el igible for a bonus and/or equity.