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Delivery Salary in Raleigh, NC

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Online Orderfilling & Delivery
Walmart, Raleigh
What you'll do atDo you enjoy shopping?Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders.Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.The hourly wage range for this position is $14.00 to $26.00.*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Duties and Responsibilities Acknowledge and greet customers with a smileAnswer customer questionsHelp customers find the products they are looking forAssist fellow associates as needed throughout the storeKeep your area stocked, clean, and safe* For a complete list of duties and responsibilities, please see the actual job description.#storejobs About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+
Sr. Project Manager - IT Service Delivery
Logicalis, Raleigh
Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus
Delivery Driver (Non-CDL)
Hajoca Corporation, Raleigh
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. Hajoca Raleigh is looking for a Delivery Driver at their Raleigh, NC location. Are you friendly and do you thrive on providing great customer service? Are you detail-oriented and safety conscious? Do you enjoy working independently? If so, we'd like you to join our team as a Delivery Driver (Non-CDL). About the Role: You will: Driver safely and load and unload trucks and make deliveries. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management Be friendly, observant, and able to determine customer needs and communicate that information to the Manager and/or Warehouse Supervisor. Understand the shipping documents that are associated with the merchandise for each delivery and have accurate directions to each delivery destination. Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure. Collect and secure outstanding payments for all cash deliveries prior to releasing the material to the customer. Provide sales leads by noting prospective customer names and addresses discovered in the course of making deliveries. Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location and advise management of any mechanical problems with the truck. About You: At least 18 years old; or at least 21 years old if operating a commercial motor vehicle (GVWR of 10,001 lbs. or more) High school diploma or equivalent A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function Experience driving a truck and making deliveries preferred Our ideal candidate will also: Know laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to Department of Transportation regulations in particular. Be able to safely operate any delivery vehicle, including commercial motor vehicles that have a gross vehicle weight rating (GVWR) of up to 26,000 pounds. Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. Be able to learn to operate warehouse material-handling equipment. Be able to learn and operate the computer related systems used in the delivery process. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. Other details Pay Type Hourly Apply Now Raleigh, NC, USA
Client Director, Project Delivery Services
BGIS, Raleigh
BGIS is currently seeking a Client Director, Project Delivery Services to join the team Remote, US. The Director, Project Delivery Services is responsible for leading multiple areas of the US Project Delivery Services Platform with emphasis on leveraging technology and successful transitions, driving quality results, engaging with business leaders, and building credibility with clients. The role handles both routine and mission-critical projects monitoring performance, resources, and processes. The Client Director, Project Delivery Services leads others positively exemplifying BGIS values. RESPONSIBILITIES People Leadership Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives supporting achievement of corporate goals. Establish and communicate performance standards. Identify required talent to successfully execute excellent client service and partner with talent team to source, select, on-board, and train team members. Provide mentoring, coaching and guidance to all team members. Review and document individual performance and track team accomplishments. Objectively recommend compensation adjustments. Demonstrate accountability for positive work environment, team member engagement, development and performance management. Lead by example to earn respect and trust of peers, team members, business leaders, and clients. Contribute to the completion of other key initiatives as assigned. Strategic Program Management & Delivery Direct strategic program management and overall program delivery for assigned client programs. Develop strategic plans, priorities, objectives and budget for assigned programs. Lead program execution. Accountable to ensure programs are delivered on-time, on-budget, within scope and in compliance with all regulatory, environmental, health and safety requirements. Guide development and execution of risk management plans, where required. Meet performance metrics for assigned programs. Provide strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery. Profitability Demonstrate accountability to meet profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs. Collaborate with Finance team to ensure ongoing profitability. Contribute to development of product line strategy. Business Development Continuously engage clients in discussions to understand and anticipate needs, identify and recommend additional services. Develop and implements program expansion plans. Contribute to product line's growth by providing input to the development of client retention and acquisition strategies and plans. Collaborate with relevant stakeholders on business pursuits. Interface and partner with client business groups to identify opportunities for additional businesses. Contribute to proposal development. Attend relevant events in order to establish market presence and contribute to brand awareness. Network to maintain awareness of potential opportunities. Client Relationship Management Develop and maintain effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level. Resolve escalated issues from project management team members, managing client expectations, and ensure client satisfaction. Engage clients continuously in discussions to understand and anticipate needs. Identify and recommend opportunities for additional businesses. Required Education, Knowledge, and Abilities Bachelor's Degree in Architecture, Engineering or similar studies, or equivalent work experience. Minimum 8 year performing job duties in a similar role with project and program management work experience including at least 5 years of managing a team. Fully developed strategic program management abilities. Excellent influencing, persuading, and negotiating with client representatives at the senior management to executive level. Skilled at building and managing relationships with client representatives and managing client expectations. Ability to manage vendor performance. Strong business financial management ability and financial acumen. Significant experience in meeting financial and business profitability objectives. Continuous improvement approach and quality mindset and desire to seek and incorporate innovative practices and technologies to deliver value to the client. Exceptionally skilled business management ability and business acumen. People leader skills to lead and engage a team of individuals. Proficiency in computer applications including Microsoft Office Suite including Microsoft Project, Excel, Outlook and ability to quickly learn new applications. Licenses and Certifications The following would be a plus for the position: Project Management Institute Accreditation Program Management Professional Accreditation LEED Certification Visit us online at https://www.bgis.com/us/careers/ for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-DW1
Swing Delivery Driver
FedEx, Raleigh
Job Duties Operates company vehicles and provide courteous and efficient delivery and pick up of packages; to check shipments for conformance to FedEx features of service; Provides coverage for all assigned routes within the station's service area; Provides related customer service functions. Performs other duties as assigned.Minimum EducationHigh school diploma/GED.Minimum ExperienceSix (6) months courier experience preferred. Must be able to demonstrate area knowledge.Knowledge, Skills, and AbilitiesAbility to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Thorough knowledge of the station's service area preferred. Demonstrated skills in adaptability, dependability, and excellent courier methods.Job ConditionsNeat appearance since customer contact is required. Must meet and maintain the qualifications as outlined in the federal motor carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Note: there are specific requirements for any employee that operates a company vehicle. Please refer to policy 4-48 for exact job requirements. Must obtain and maintain a valid drivers license in accordance with your state requirements for type of vehicle assigned and have good driving record as outlined in policy. Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Full time• $21.36 pay per hour• Monday thru Friday AM/PM shifts will vary• 21+ years old• Must have good driving record past 36 consecutive months• Must pass all required training.• Ability to pass a drug screen, background check and DOT Physical• Must be able to lift 50 lbs.• Have not worked within the past 6 months with FedEx Express• Station Address: 4301 Atlantic Ave, Raleigh NC 27604FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE
Swing Delivery Driver
FedEx, Raleigh
Job Duties Operates company vehicles and provide courteous and efficient delivery and pick up of packages; to check shipments for conformance to FedEx features of service; Provides coverage for all assigned routes within the station's service area; Provides related customer service functions. Performs other duties as assigned.Minimum EducationHigh school diploma/GED.Minimum ExperienceSix (6) months courier experience preferred. Must be able to demonstrate area knowledge.Knowledge, Skills, and AbilitiesAbility to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Thorough knowledge of the station's service area preferred. Demonstrated skills in adaptability, dependability, and excellent courier methods.Job ConditionsNeat appearance since customer contact is required. Must meet and maintain the qualifications as outlined in the federal motor carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Note: there are specific requirements for any employee that operates a company vehicle. Please refer to policy 4-48 for exact job requirements. Must obtain and maintain a valid drivers license in accordance with your state requirements for type of vehicle assigned and have good driving record as outlined in policy. Non-covered safety sensitive position. Ability to work in a constant state of alertness and in a safe manner. Part time• $21.36 pay per hour• Monday thru Friday 2:00 PM - 8:00 PM• 21+ years old• Must have good driving record past 36 consecutive months• Must pass all required training.• Ability to pass a drug screen, background check and DOT Physical• Must be able to lift 50 lbs.• Have not worked within the past 6 months with FedEx Express• Station Address: 4301 Atlantic Ave. Raleigh, NC 27604FedEx Express is absolutely, positively your best choice for a career.Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed?Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career?This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world's largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding.We're excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx:https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled EmployerFedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.LEARN MORE
Document Services Supervisor
PearlCare Search Group, Raleigh
The Document Specialist team is responsible for producing high quality legal documentation as well as creative work to all staff in the firm (including fee earners), globally.As a supervisor, you will be key in supporting the focus on continuous improvement, developing the service catalogue and identifying opportunities to meet the changing needs of the business. You will work closely with other supervisors to ensure that the highest standard of client support is provided to firm-wide fee-earners and end users. Key responsibilities and deliverablesService DeliveryActs as central liaison for general enquiries from reports and stakeholders, communicating with other functions and diverting requests where appropriate.Makes recommendations to DS Operations Manager with respect to the allocation/re-allocation of resource in response to leavers and joiners.Manages the implementation of new systems/software upgrades, including organising appropriate training for document specialists.• Ensures own technical skills are maintained and updated, including developing extensive knowledge of the firm's global document templates.Continually monitors effective workflow and processes including booking procedures.Manages resource levels against workload across the team ensuring appropriate cover is provided to meet the global demands.Establishes and manages the quality control processes within the DS service ensuring processes are in place to appropriately check work before returning to the end-user.Manages escalations within DS.Works with customer groups globally, carrying out service reviews to improve and tailor the DS service to their needs.Supports cross function working with other global centre functions such as Freshfields Hub.Supports Centre and team strategy and delivery targets.Ensures the firm's risk procedures are adhered to at all times.People ManagementDay-to-day management of reports focussing on service delivery excellence and promoting flexibility.Absence management - agrees holidays; carries out return to work interviews after sickness absence; allocates planned absence cover; and completes all related internal administration.Implements performance management processes (supported by line manager) - gathers feedback from stakeholders as appropriate; attends and participates in moderation meetings; and carries out performance appraisal meetings in line with current Centre policies and procedures.In conjunction with line manager arranges and attends recruitment days/sessions to recruit DS team roles including the implementation of effective testing against the competency matrix.Manages the induction of new team members and completes all necessary administrative work.DS Services• Takes responsibility for the DS service catalogue, continually reviews and adapts this to needs of the firm.• Manages skills development, ensuring that team members are appropriately developed in line with the changing needs of the business.• Continuously reviews key skills required for the service delivery in relation to the Document Specialists.Key requirementsEssential:• College degree required.• Operational management - ability to manage KPIs.• Legal Document Specialist experience.• Excellent communication skills (oral & written).• Coaching skills.• Strong leadership and ability to lead by example.• Strong negotiation and influencing skills.• Change management skills.• Able to distance self from those they are managing.• Able to demonstrate commercial awareness and an understanding of the firm's business model.• Project management skills.• Able to prioritise and act on own initiative.• Ability to retain a positive and professional attitude under pressure.• Advanced technical understanding of the following IT packages: Word, Excel, PowerPoint, Visio, Access, Internet, Outlook, iManage, Doc X Tools.Desirable:• Experience of leading teams in an environment with a focus on continuous improvement.• Experience of managing 24/7 teams with global customer base.
Mainframe z/OS Consultant-Hybrid
msysinc, Raleigh, NC, US
Title: Mainframe z/OS Consultant-HybridLocation: Raleigh, NC, United StatesLength: Long termRestriction: W2 or C2CDescription:Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years***Hybrid***Description:Contractor needed to assist withDITs decision to source mainframe services while also migrating from all CA mainframe software to IBM software.15 PCTInstalling SoftwareInstall software using standard State naming conventions and standards. Each vendor product is unique to install, customize, maintain, and support. Download vendor software to DIT systems and verify installation according to vendor guidelines and recommendations including SMP E. Coordinate with multiple vendors and DIT Customer systems programming and application staff concerning required patches, fix packs and maintenance upgrades as needed to reduce and mitigate possible software outages.30 PCTCustomizing SoftwareWork closely with other DIT teams to set security rules using z/OS Resource Access Control Facility (RACF) and product specific security features. Also coordinate the implementation of other systems interfaces for access to Transaction Services.Schedule and test, during off peak times, software upgrades and patches to reduce the impact on production work. Coordinate this testing with DIT clients and other DIT staff to reduce impact to other system software and operating system changes.Document new systems in User’s Guide and make copies available to DIT Service Delivery Division and compose technical information bulletins detailing the impact on clients and outlining any changes they may have to make.20 PCTMonitoring and Tuning Systems SoftwareUse specialized software to monitor systems performance. Make the necessary adjustments as needed to provide maximum performance of system software. Make recommendations to clients on application changes as needed to provide better code reuse, performance gains and data throughput. If there is an application problem, work with the appropriate client to resolve the issue in a timely manner, which may involve other Service Delivery personnel.30 PCT Solving ProblemsAnalyze problems reported by clients and internal staff work with vendor to determine solutions and establish corrective action plan assist clients and internal staff with related questions.5 PCTTrainingRequired Skills:IBM performance and capacity analytics 5 yearsz/OS Resource Access Control Facility (RACF) 5 yearsIBM Cognos 5 years
Sr. Service Delivery Manager
Logicalis, Raleigh
Job Description Summary Acts as client advocate and point person for Managed Services clients consuming multiple service lines. Establishes strong relationships with key client decision makers to understand client culture and requirements. Maps those facets to Logicalis offerings to ensure a win win partnership is created delivering lasting client value and Logicalis profitability. Responsible for all aspects of service level performance and billing along with delivery of continuous improvement. Essential Duties and Responsibilities Collaborates with key client staff to understand vision, requirements and needs. Collaborates with Logicalis support team, Solution Architects, Account Executives and internal Managed Services staff, to shape and drive client deliverables. Manages scope of contract delivery to contractual Service Level Agreement (SLAs) performance and communicate any failures. Leads and manages Business Review Program in accordance of the governance model on behalf of client. Manages Change Review process for clients ensuring client satisfaction and contractual integrity is maintained. Drive strategic value in business reviews to drive growth, expansion and adoptance. Enables service delivery by owning Service-Now documentation. Exceed client expectations and drive the voice of the customer within Logicalis and collaborate across service teams driving up customer experience and success. Coordinates major client work efforts with appropriate Logicalis staff. Leads effort for new client integrations and existing clients' new service and/or device integration or de-integration. Drives process improvements that increase client satisfaction. Enables support team through client specific training. Acts as communication focal point for service effecting incidents. Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked. Esnure the customer has a positive experience when onboarding/offboarding new service portfolio items across services Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certification Education:Bachelor's Degree in a related field. Experience / Technical Requirements10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider's services and qualifying factors in order to understand how client requirements will affect delivery. 3 years of Account or delivery management experience. Exposure or training in ITIL foundations. Proficient use of all Microsoft Office applications.May consider an equivalent combination of education and experience. CertificationsProject Management Professional (PMP). ITIL V3 or more recent version.Other Skills and Abilities Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Ability to provide continuous improvement ideas and opportunities within boundaries of client's limitations (resource, budgetary, legal etc.). Strong organizational skills, attention to detail and flexibility. Ability to multi-task and reprioritize work efforts as necessary. Possess relationship management abilities; strong client-facing skills. Excellent presentation skills. Ability to work under pressure and strong ability to "think on your feet". Self-starter, little direct supervision needed. Outstanding oral, written, and technical/business communication skills. Good understanding of statistical and analytical principles and processes. Ability to interact successfully with all levels of client and IT provider organization.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $85,000 to $110,800 plus bonus
Delivery Lead
The Select Group, Raleigh
Delivery Lead | Hybrid in Raleigh, NC (2 days on-site, 3 days remote per week)The Select Group is seeking a talented Delivery Lead with banking experience to support a growing financial client. Our client has a number of projects coming up on the HR and procurement side due to recent mergers, and will need this Program Manager to serve as a flex-resource that can help manage the general workload. A background in application development would be great to have as there will be interaction with app-dev teams. Please review the details below and apply today!Job Title: Delivery LeadClient Domain: BankingInterview Process: 1 hour interviewInterviews: April 23rd, 24th, and 25th.Job Duration: 8+month contract with potential to extendLocation: Raleigh, North Carolina 27603 (in office twice a week)Requirements:7+ years of experience as a Delivery Lead/Technical Program Manager within a financial institution.Technical background, need an understanding of application development (prior experience as a developer is a great selling point).PMP and SEM Scrum Certifications.Strong communication skills with the ability to present to key stakeholders.Nice to Have:A background in HR or procurement.Project Details: This position is responsible for projects of a substantial scope and influence to enhance the Bank's technological capabilities.Leverage in depth business and technical knowledge to manage the execution and administration of project life cycle including planning, scope definition, design, and delivery.Recognize and drive organizational transformations outside of projects.Direct both technical and non-technical aspects with an advanced understanding of project management approaches.Track and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze strategic impact of project activities.Coordinate activities of IT teams with other lines of business to achieve project goals.