Delivery Technician Salary in Raleigh, NC

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.BenefitsAt Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:Competitive pay - Plus incentive opportunities!Full benefits package that starts day one - (medical, dental, vision, company-paid life insurance and disability coverage).401K participation with match.8 paid holidays.Full-time Employees receive 128 Hours of PTO Annually.Training and mentoring - Learn from our experts in the industry.Advancement opportunities.The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.Job SummaryThe Regional Service Manager will be responsible for managing technicians and possibly other positions who are critical to the operations and delivery of service. They manage the overall financial performance and customer service of the service regions. The Regional Service Manager reports to either an Operations Manager or to the Director of Operations for a geographical region.Key Job Responsibilities:Communicate job expectations with Service Professionals and other personnel.Assign, schedule, prioritize repairs, monitor, appraise job results, and foster a spirit of cooperation and teamwork with technicians and other personnel.Recruit/Train/Develop/Coach staff to reduce customer down time and maintain high-quality Service Professionals.Develop a culture of safety that meets or exceeds the company's high standards.Maintain a high standard of quality customer repairs and customer service.Initiate, coordinate, monitor and enforce systems, policies and procedures.Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.Answer questions and respond to requests timely for internal and external customers.Maintain safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources.Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.Develop thorough knowledge of the Company's operating standards, policies, directives, and safety instructions pertaining to the assignment.Assist with monitoring technician WIP reports and ensure limited hours remain for EOM.Collaborate with regional sales leadership to coordinate activities between Sales and Operations teams.Work with regional leadership to manage and drive financial forecasting and results.Other duties as assigned by supervisor.Key Performance Measurements:A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.Growth of existing customer services utilized.Driving key business initiatives as the customer needs change.Other key metrics prescribed by Concentric leadership, resulting in positive customer and Company impact.Requirements7-8 years of related service management experience -- Consider a seasoned UPS (Uninterruptible Power Supply) Technician.Experience managing service personnel.Strong management and leadership skills.Excellent interpersonal skills and a collaborative management style.Excellent verbal, analytical, organizational, writing and presentation skills.Strong mechanical aptitude required, previous hands on mechanical repair and/or troubleshooting experience preferred.Proven ability to thrive in a fast paced, technology driven service environment.Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.Extensive skills in Microsoft Office Products.Exceptional planning and organizational skills.Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams.Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.High School Diploma or GED is required.The selected candidate will be required to pass a criminal history background check and drug screen.*This job description is subject to change at any time.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with others, side-by-side, with a moderate level of activity being performed. The noise level in the work environment is light to moderate. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.Job Summary:The accountability of this position is for the continuation of excellent customer relations between TMW and customers of new and used equipment by providing prompt and efficient service as authorized by the customer and as assigned by the Service Supervisor. This "Service after Sales" contact helps to enhance the company image and reputation in the field and directly affects repeat sales. The incumbent develops a personal relationship with the customer and establishes a source for service and parts, showing a positive and concerned interest in customer needs evidenced as follows: (a) upon delivery of a machine - assembling, if necessary, performing inspections, training operator in machine operation, its functions and capabilities, setting forth warranty and maintenance requirements; (b) making routine calls as time permits; (c) performing prompt and satisfactory repair or replacement service; (d) correct reporting of time, parts, travel, etc., to assure correct billing.Duties/Responsibilities: Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts. Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls - to correct malfunctions and to keep machines in operating condition. Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises). Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components. Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made. Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature. Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition. Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve. Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs. Get job alerts by email. Sign up now!

Parts Warehouse Person- Raleigh, NC Raleigh, NC, USA Req #4833 Tuesday, April 30, 2024 Who We Are:At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture! What You'll Do:The Parts Warehouse Person plays a pivotal part in our operations by preparing and fulfilling warehouse orders in accordance with set schedules. Your responsibilities will include processing supply orders, pulling materials, and organizing orders in the delivery area. Additionally, you will be tasked with preparing invoices for parts orders and collaborating with drivers to coordinate efficient routes based on filled orders. As a Parts Warehouseperson, you will play a key role in maintaining high-quality standards for audits through meticulous inventory controls, including performing physical counts and reconciling stock counts with computer-generated reports. Your duties will extend to receiving, unpacking, and delivering goods, as well as restocking items as necessary. Adhering to established procedures, you will process and document returns, monitor and maintain inventory levels, and process purchasing orders as required. A commitment to a safe and clean work environment is essential, involving routine housekeeping tasks to ensure organized and neat shelves and workstations. If you have a keen attention to detail, strong organizational skills, and the ability to adhere to procedures, we invite you to apply and contribute to our team's success.Job Duties: Prepares orders by processing requests and supply ordersPulls materials and parts and places orders in delivery areaPrepares invoices for parts ordersInteracts with driversOrganize drivers' routes according to filled ordersProcesses all invoices received from driversPerforms physical count of inventoryReconciles actual stock count to computer generated reportsReceives, unpacks and delivers goodsRe-stocks items as necessaryProcesses and documents returns as required following established proceduresMonitors and maintains current inventory levelProcesses purchasing orders as requiredPerforms routine housekeeping tasks to maintain area cleanMaintains safe and clean work environment by keeping shelves and work stations organized and neatMaintains clean shipping supply areaComplies with procedures, rules and regulationsJob Qualifications & RequirementsMust present and communicate in a professional mannerExcellent written and verbal communication skillsMust be organized with good time management skillsPossesses proven analytical/problem-solving skills for the customer and companyComputer proficiency Physical Requirements: Must be able to lift up to 50 pounds at times.Must be able to pass post offer drug test, and physicalCompensation: $17-$20/hour depending on experience and skills Benefits Velocity Vehicle Group Offers:Fantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Other details Job Family USA Admin & Support Staff Job Function Fulfillment & Distribution Pay Type Hourly Min Hiring Rate $17.00 Max Hiring Rate $20.00

Position Title: Service Technician II (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Raleigh Service ExpertsLocation Address: 2815 S Wilmington St, Raleigh, NC 27603***Up to $2,500 Sign-On Bonus (for qualified candidates)***Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be moreGenerous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediatelyCorrects substandard acts or conditions within area of controlUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or wornComplies with the general rules as prescribed by company program(s) procedure(s)Operates devises or equipment as prescribed by company program(s) or procedure(s)Participates in any safety initiatives, teams, or committeesReports all injuries or incidents as prescribed by company program(s) or procedure(s) immediatelyProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidentsDoes not perform act that may endanger the safety or well-being of othersDoes not engage in any pranks, contests, or rough boisterous behaviorWorks in compliance with applicable legislative requirementDesired Skills and Qualifications:High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient and able to install a basic duct fitting Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Position Title: Maintenance TechnicianReports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Raleigh Service ExpertsLocation Address: 2815 S Wilmington St, Raleigh, NC 27603Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be moreGenerous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under general supervision to perform maintenance calls Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked Performs similar/other duties as needed or assigned Health & Safety Roles and Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediatelyCorrects substandard acts or conditions within area of controlUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or wornComplies with the general rules as prescribed by company program(s) procedure(s)Operates devises or equipment as prescribed by company program(s) or procedure(s)Participates in any safety initiatives, teams, or committeesReports all injuries or incidents as prescribed by company program(s) or procedure(s) immediatelyProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidentsDoes not perform act that may endanger the safety or well-being of othersDoes not engage in any pranks, contests, or rough boisterous behaviorWorks in compliance with applicable legislative requirementDesired Skills and Qualifications:High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification preferred Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Experience performing basic maintenance work on HVAC equipment and related accessories is desirable Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Position Title: Maintenance Technician IIReports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Raleigh Service ExpertsLocation Address: 2815 S Wilmington St, Raleigh, NC 27603Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be moreGenerous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under general supervision to perform maintenance calls Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked Performs similar/other duties as needed or assigned Health & Safety Roles and Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediatelyCorrects substandard acts or conditions within area of controlUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or wornComplies with the general rules as prescribed by company program(s) procedure(s)Operates devises or equipment as prescribed by company program(s) or procedure(s)Participates in any safety initiatives, teams, or committeesReports all injuries or incidents as prescribed by company program(s) or procedure(s) immediatelyProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidentsDoes not perform act that may endanger the safety or well-being of othersDoes not engage in any pranks, contests, or rough boisterous behaviorWorks in compliance with applicable legislative requirementDesired Skills and Qualifications:High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification preferred Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Experience performing basic maintenance work on HVAC equipment and related accessories is desirable Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 poundsService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sales Administrator - Work Tool4807 Beryl Rd, Raleigh, NC 27606, USA Req #1200Wednesday, May 1, 2024PRIMARY FUNCTION:This position is responsible for the ordering, processing, inventorying, and billing of Compact & Heavy Equipment Work tools for multiple product lines in the Construction Sales Department. Work tools will include Cat branded attachments, & machine kits as well as a variety of aftermarket vendors. The position will work directly with Salesmen and Managers to process deals accurately and timely. Responsible for performing office duties and handling outside yard activities on the equipment/attachment yards. Responsible financially and physically for work tool inventories at all Gregory Poole Construction branchesESSENTIAL RESPONSIBILITIES: Responsible using the Purchase Order system to place orders for ordering Caterpillar and other vendor, work tools, trailers and accessories for stock inventory and for sales. Assist in the creation and updating of work tool specs Use acknowledgements or vendor confirmations to ensure accurate orders Update GPAX with correct shipping and receiving dates Use the "Attach to" function in GPAX for sold work tool orders Code Caterpillar and other vendor invoices for AP Use the PO to add necessary costs to equipment - Freight, Service, etc. Verify Receipt of Item, confirm pricing, update serial #, and receive item into inventory. Responsible for all Incoming Worktools & Kits ordered through Sales Verify that all incoming work tools are marked properly (EQ# and delivery location) Identify and accurately tag SOLD Worktools; Coordinate with salesmen confirming delivery and yellowball items as necessary Communicate with other Sales Coordinators on regular basis to inform them of various new arrivals which will help drive what our service team is working on, as well as machine deliveries to customers. Responsible for managing and tracking stock inventory and maintaining certain Min-Max order ranges for stock work tools Participate in scheduled physical inventories and audits for work tools Financially responsible for work tool until it is transferred into rental fleet, installed on a machine or invoiced to a customer Responsible for EMR's (Equipment Movement Records) to show the correct locations (Warehouses) Responsible for handling Salesmen and Manager inquiries for work tools in a timely manner Provide quotes, pricing information and availability dates Respond to inquiries concerning specifications and technical matters Provide "stock inventory" suggestions and expertise to move aged equipment and expedite customer "wait time". Responsible for new Work tool Predelivery/Preparation Use the Project Deliver work flow process for scheduling the Service Department to prepare sold and stock work tools (hammers, compactors, mulchers, kits, etc). Work closely and communicate with Service to manage the flow of equipment efficiently and in a timely manner Responsible for creating and maintaining billing packets for each sale Billing Packets contain all cost and credit information associated with the deal Costs will include, but are not limited to marketing program credits, service call invoices, freight and delivery charges, misc parts. Verify that all costs are included in the sale Create Sales Orders for Invoicing and Transmit to Sales Admin Team Determine viable ways to move aged work tools Create aged work tool spreadsheets that can be managed for awareness and sent to salesmen with special pricing Create a viable Cat work tool return process for tools that were ordered in error This includes shipping the work tools back and applying the credits properly on the Purchase Order. Serve as backup to Sales Coordinators YARD RESPONSIBILTIES: Physically receive in work tools each day by locating them on the yard and tagging with the Equipment ID from the PO This includes shipments from Vendors and the Yellow Ball Verify and tag any work tools that were removed from machines Verify that the correct work tools are installed on machines Verify daily that the work tools on machines coming in and going out of the yard have the correct work tool installed per the Gate Log Work with yard personnel and technicians to maintain an organized storage yard Create an effective process to locate physical inventories at branches in a timely manner Operate Forklift, Telehandler, Skid Steers, and Mini Excavators to help move attachments around or get them installed in a pinch. MINIMUM REQUIREMENTS:Education :Four-year degree in Business or related field with one year specifically related work experience; or two-year associate degree with two years of experience in a similar position or related field or high school diploma with three years of experience in a similar position or related field.Work Experience :Related work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.Physical :Ability to sit and utilize a Laptop/PC for extensive periods. Ability to communicate clearly in person, via telephone or email.Other :Must have excellent PC software skills, preferably with MS Windows and Office productsThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Other details Pay Type Salary Required Education High School Apply NowinitStaticMap(true); PRIMARY FUNCTION:\n \nThis position is responsible for the ordering, processing, inventorying, and billing of Compact & Heavy Equipment Work tools for multiple product lines in the Construction Sales Department. Work tools will include Cat branded attachments, & machine kits as well as a variety of aftermarket vendors. The position will work directly with Salesmen and Managers to process deals accurately and timely. Responsible for performing office duties and handling outside yard activities on the equipment/attachment yards. Responsible financially and physically for work tool inventories at all Gregory Poole Construction branches \n \nESSENTIAL RESPONSIBILITIES:\n\nResponsible using the Purchase Order system to place orders for ordering Caterpillar and other vendor, work tools, trailers and accessories for stock inventory and for sales.\n\n\n\n\nAssist in the creation and updating of work tool specs\nUse acknowledgements or vendor confirmations to ensure accurate orders\nUpdate GPAX with correct shipping and receiving dates \nUse the "Attach to" function in GPAX for sold work tool orders\nCode Caterpillar and other vendor invoices for AP\nUse the PO to add necessary costs to equipment - Freight, Service, etc.\nVerify Receipt of Item, confirm pricing, update serial #, and receive item into inventory.\n\n\nResponsible for all Incoming Worktools & Kits ordered through Sales\n\nVerify that all incoming work tools are marked properly (EQ# and delivery location)\nIdentify and accurately tag SOLD Worktools; Coordinate with salesmen confirming delivery and yellowball items as necessary\nCommunicate with other Sales Coordinators on regular basis to inform them of various new arrivals which will help drive what our service team is working on, as well as machine deliveries to customers.\n\n\nResponsible for managing and tracking stock inventory and maintaining certain Min-Max order ranges for stock work tools\n\nParticipate in scheduled physical inventories and audits for work tools\nFinancially responsible for work tool until it is transferred into rental fleet, installed on a machine or invoiced to a customer \nResponsible for EMR's (Equipment Movement Records) to show the correct locations (Warehouses)\n\n\nResponsible for handling Salesmen and Manager inquiries for work tools in a timely manner\n\nProvide quotes, pricing information and availability dates\nRespond to inquiries concerning specifications and technical matters\nProvide "stock inventory" suggestions and expertise to move aged equipment and expedite customer "wait time".\n\n\nResponsible for new Work tool Predelivery/Preparation\n\nUse the Project Deliver work flow process for scheduling the Service Department to prepare sold and stock work tools (hammers, compactors, mulchers, kits, etc).\nWork closely and communicate with Service to manage the flow of equipment efficiently and in a timely manner \n\n\nResponsible for creating and maintaining billing packets for each sale\n\nBilling Packets contain all cost and credit information associated with the deal\nCosts will include, but are not limited to marketing program credits, service call invoices, freight and delivery charges, misc parts.\nVerify that all costs are included in the sale\nCreate Sales Orders for Invoicing and Transmit to Sales Admin Team\n\n\nDetermine viable ways to move aged work tools\n\nCreate aged work tool spreadsheets that can be managed for awareness and sent to salesmen with special pricing\nCreate a viable Cat work tool return process for tools that were ordered in error\n\nThis includes shipping the work tools back and applying the credits properly on the Purchase Order.\n\n\nServe as backup to Sales Coordinators\n\n\n\n \nYARD RESPONSIBILTIES:\n\n Physically receive in work tools each day by locating them on the yard and tagging with the Equipment ID from the PO\nThis includes shipments from Vendors and the Yellow Ball\nVerify and tag any work tools that were removed from machines\nVerify that the correct work tools are installed on machines\nVerify daily that the work tools on machines coming in and going out of the yard have the correct work tool installed per the Gate Log\nWork with yard personnel and technicians to maintain an organized storage yard\nCreate an effective process to locate physical inventories at branches in a timely manner\nOperate Forklift, Telehandler, Skid Steers, and Mini Excavators to help move attachments around or get them installed in a pinch.\n\n \nMINIMUM REQUIREMENTS:\n \nEducation:\nFour-year degree in Business or related field with one year specifically related work experience; or two-year associate degree with two years of experience in a similar position or related field or high school diploma with three years of experience in a similar position or related field.\n \nWork Experience:\nRelated work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.\n \nPhysical:\nAbility to sit and utilize a Laptop/PC for extensive periods. Ability to communicate clearly in person, via telephone or email.\n \nOther:\nMust have excellent PC software skills, preferably with MS Windows and Office products\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

BGIS ITS is currently seeking a Commercial HVAC Installer Technician to join the team in Raleigh, NC and surrounding areas. Salary range per hour $40-50 hour No on-call Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that, Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. The Commercial HVAC Installer Technician is responsible for installing, maintaining, and servicing light commercial HVAC systems. This role involves skilled work in HVAC installation, preventive maintenance, and parts replacement. The technician will play a vital role in ensuring the efficient operation and longevity of HVAC equipment while delivering exceptional service to clients.Job DescriptionResponsibilities HVAC Installation: Install, assemble, and mount HVAC equipment, including air conditioning units, furnaces, ventilation systems, and related components, including understanding electrical and mechanical components according to specifications and building codes. Pipefitting/Brazing/Soldering: Proficient in pipefitting techniques and soldering/brazing processes, ensuring proper installation and connection of pipes for refrigerant piping especially. Collaborate with other team members to ensure accurate and efficient installation of HVAC systems. Team Collaboration: Works well in a team environment, coordinating with other construction professionals and collaborating effectively to achieve seamless integration of HVAC systems within overall construction projects. Troubleshooting Skills: Capable of identifying and resolving issues during installation, demonstrating problem-solving abilities in various HVAC scenarios. Attention to Detail: Pays meticulous attention to detail to ensure precision in measurements, fittings, and overall system installation, minimizing errors and optimizing efficiency. Preventive Maintenance: Perform routine preventive maintenance on HVAC systems, including cleaning, lubricating, and inspecting components. Replace filters, belts, motors, and other parts to maintain optimal system performance. Identify potential issues or inefficiencies and recommend solutions to prevent future problems. Parts Replacement and Repair: Effectively replace and repair faulty parts, ensuring the safe and proper operation of HVAC systems. Keep accurate records of replaced parts, repairs performed, and maintenance activities. Client Interaction: Interact with clients professionally and courteously, addressing their concerns, explaining maintenance procedures, and providing recommendations for system optimization. Maintain a high level of customer satisfaction by delivering quality service and resolving issues in a timely manner. Compliance and Safety: Adhere to safety protocols and guidelines while working on HVAC systems and using tools and equipment. Ensure all installations and maintenance activities meet industry standards, codes, and regulations. Documentation and Reporting: Complete service reports, maintenance logs, and documentation accurately and promptly. Communicate equipment status, maintenance findings, and repair recommendations to supervisors and clients. Continuous Learning: Adaptability: Demonstrates flexibility in adapting to different HVAC systems, brands, and evolving industry technologies, staying current with advancements in the field. Participate in training programs and workshops to enhance skills and knowledge. Skills High school diploma or equivalent; completion of HVAC vocational training or apprenticeship program preferred. Relevant HVAC certification or license (EPA 608 certification, for example). Proven experience in commercial HVAC installation, preventive maintenance, and parts replacement. Strong technical aptitude and knowledge of HVAC systems, components, and troubleshooting techniques. Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Ability to work independently and as part of a team. Time Management: Efficiently manages time to meet project deadlines, balancing speed with accuracy to ensure timely completion of HVAC installations. Physical stamina and ability to lift heavy equipment and perform manual labor. Familiarity with safety protocols and regulations in the HVAC industry. Valid driver's license and reliable transportation. Travel will be required. Benefits of Working with Millian Aire and BGIS. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks through ADP 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-Remote #LI-DW1

BGIS ITS is currently seeking a Commercial HVAC Installer Support Technician to join the team in Raleigh, NC and surrounding areas. Salary range per hour $30 - $35 / hour No on-call Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that, Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. We are looking for a skilled individual to join our team as an HVAC Installer helper. The responsibilities of the HVAC helper include performing routine maintenance, replacing parts, and replacing HVAC systems with tools, materials, and supplies. To be successful as an HVAC installation helper, you should have a base working knowledge of HVAC systems as well as the tools related to the installation, maintenance, and repair of these systems. Ultimately, a top-notch HVAC helper should be physically fit, good with their hands, and able to effectively follow instructions.Job DescriptionResponsibilities At least 3-5 years of HVAC experience with demonstrated experience in system replacement installations. Technical Proficiency: Possesses a strong foundation in HVAC systems and equipment installation, including understanding electrical and mechanical components. Pipefitting/Brazing/Soldering: Proficient in pipefitting techniques and soldering/brazing processes, ensuring proper installation and connection of pipes for refrigerant piping especially. Troubleshooting Skills: Capable of identifying and resolving issues during installation, demonstrating problem-solving abilities in various HVAC scenarios. Attention to Detail: Pays meticulous attention to detail to ensure precision in measurements, fittings, and overall system installation, minimizing errors and optimizing efficiency. Customer Service: Exhibits excellent customer service skills, communicating effectively with clients and addressing any concerns or questions related to the installation process. Time Management: Efficiently manages time to meet project deadlines, balancing speed with accuracy to ensure timely completion of HVAC installations. Adaptability: Demonstrates flexibility in adapting to different HVAC systems, brands, and evolving industry technologies, staying current with advancements in the field. Safety Awareness: Prioritizes safety protocols and adheres to industry guidelines, creating a secure work environment for oneself and team members during HVAC installations. Team Collaboration: Works well in a team environment, coordinating with other construction professionals and collaborating effectively to achieve seamless integration of HVAC systems within overall construction projects. Position is performed remotely; however, may require travel/driving to locations for training, meetings and other in-person events. Responsible for performing work in accordance with established processes and practices that comply with internal and external requirements including but not limited to environmental, health safety, security, and fire protection. Flexibility to work overtime as needed with some travel required. Physical Requirements: climb and descend ladders while carrying up to 30 lbs., lift up to 75 lbs. and maneuver in confined spaces i.e., crawlspaces, attics, etc. EPA Certification required. Must be able and willing to wear Personal Protective Equipment (PPE) Subject to drug, background, and driver's license checks Skills High school diploma or GED. Completion of a relevant apprenticeship may be advantageous. In-depth knowledge of HVAC systems and their inner workings. Familiarity with all tools and equipment necessary for HVAC installation and maintenance. Physical fitness and manual dexterity. Ability to follow instructions. Good communication and customer service skills Benefits of Working with Millian Aire and BGIS. Phone and Tablet provided. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks to select from ADP payroll platform. 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-Remote #LI-DW1

Position Title: Service Technician (Residential/Light Commercial) Reports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Raleigh Service ExpertsLocation Address: 2815 S Wilmington St, Raleigh, NC 27603Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunities (depending on the position)Our Top Service Technicians earn over $130,000 annually. Total Compensation is Hourly plus Spiffs/Commissions ***Depending on Center this could be moreGenerous PTO provided20 paid days off within your first year of employment (vacation, personal holidays, & national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer.Works under the direction of the Field Supervisor or General Manager.Key Responsibilities:Works under minimal supervision to perform residential and/or light commercial service and maintenance calls Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed Performs similar/other duties as needed or assigned Regular, reliable attendance Health & Safety Roles and Responsibilities:Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediatelyReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediatelyCorrects substandard acts or conditions within area of controlUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or wornComplies with the general rules as prescribed by company program(s) procedure(s)Operates devises or equipment as prescribed by company program(s) or procedure(s)Participates in any safety initiatives, teams, or committeesReports all injuries or incidents as prescribed by company program(s) or procedure(s) immediatelyProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidentsDoes not perform act that may endanger the safety or well-being of othersDoes not engage in any pranks, contests, or rough boisterous behaviorWorks in compliance with applicable legislative requirementDesired Skills and Qualifications:High school diploma or GED with additional training and 0 to 2 years' experience in HVAC with technical training certification required Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision Proficient and able to install a basic duct fitting Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds