Customer Project Manager Salary in Providence, RI

About the TeamThe AP Curriculum and Assessment (C&A) Team at College Board (50+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. About the OpportunityAs the Senior Project Manager, AP Curriculum and Assessment, you are responsible for overseeing all project management for course and exam revisions and updates from beginning to end. You are responsible for the maintenance and improvement of all course and exam revision and updates roadmap documents, timelines, and process templates and documentation. As Senior Project Manager, you are responsible for creation of project plans in SmartSheet, monitoring each step of the plan, reporting on the health of the project, and ensuring the project meets its deadlines with all appropriate deliverables completed. You will also act as the C&A project liaison for projects that C&A staff work on with other departments within AP, such as project additions, project-based learning, research studies, etc.Additionally, you are responsible for the creation of a library of process documentation and templates to support all operational and project-based work for the full Curriculum and Assessment team. This process documentation must be clear and designed to align and streamline the work done within the department. Part of this library will include the creation and maintenance of file structures within SharePoint as well as the revamping of SmartSheet dashboards to be full-team as well as course-specific and contain all necessary visualizations and links to process documents as well as commonly accessed links. You are responsible for oversight and improvement of the existing SuperCalendar (a SmartSheet calendar system designed to unify all tasks and deadlines within a single individualized and personalized calendar) to ensure it is meeting the needs of all C&A staff, inclusive of work done with other departments within AP.Finally, you are responsible for managing the roadmap and data sourcing for standard setting and acting as the liaison with Psychometrics. You will also support the oversight of the multi-million dollar AP Curriculum and Assessment Operations budget as well as provide cross-team support for all cyclical operational work and special projects that may arise involving C&A staff.In this role, you will:AP Course and Exam Updates and Revisions (50%)Maintain the course and exam revisions and updates timelines, refining them when necessary based on research and experience, and developing additional documents related to process and timeline for course and exam revisions and updates.Create a project plan and serve as Project Manager for all course and exam revisions and updates, from initiation/kick-off of course framework development to implementation of revised/updated course and exam, including collaboration with departments such as publications, instruction, course audit, and AP Classroom.Serve as C&A project liaison when needed for projects C&A staff are involved in cross-departmentally, such as project additions, project-based learning, research studies, and other projects as designated.Oversee and manage the standard setting roadmap and all related data sources and artifacts that serve as inputs to standard setting decisions and processes, including liaising with Psychometrics.Process Development, Structure, and Organization (40%)Maintain, augment, and improve the existing "SuperCalendar" structure within SmartSheet, including coordination with other departments to incorporate those workstreams.Conduct on-going research, inclusive of surveys and focus groups, to understand and define the needs of the C&A Team with regard to process documentation, process library, file structure/management, and dashboards.Document the input and feedback gained from the research and utilize it to continuously improve on the structures and processes created to further improve and refine them in alignment with organizational and team goals.Create well-developed process templates and documents for common projects for C&A staff, including timelines, document templates, and SmartSheet timelines and dashboards.Develop and maintain a file structure/management schema within Sharepoint and SmartSheet that is well-documented and clearly understood by all team members.Refine and revamp the existing C&A dashboards on SmartSheet to make them a single stop for all C&A team members to find what they need to do their work in the most efficient way possible, including course-specific information, SuperCalendar, process documentation, commonly accessed links, and anything else identified within the research as needed by the team.AP Operations and Budget (10%)Provide cross-team support for all cyclical operational work.Support with financial oversight of multi-million dollar AP Curriculum and Assessment Operations BudgetAbout YouA Bachelors degree, Masters degree preferred.At least ten years of relevant project, product and/or program management leadership required, preferably in the education industry.A strong background in quantitative data analysis required.Superior technical skills/expertise in Smartsheet and full suite of Microsoft office applications (especially Excel and Powerpoint).Strong analytical thinking skills and a data-driven approach to decision-making and prioritization, with the ability to forecast and measure using appropriate metrics.Ability to oversee multiple workstreams with dependencies while keeping projects and budgets on track.Ability to identify risks early with a creative approach to problem-solving.Proven ability to build relationships and influence others to action.Ability to lead meetings effectively with a broad range of internal and external constituents.Superior presentation and written communications skills.Superior project management skills.Ability to manage the entire process/product line life cycle from strategic planning to tactical activities.Must have demonstrated experience, judgment, and leadership to execute diverse projects simultaneously with multiple stakeholders at all levels of the organization.Strong customer service orientation.Willingness to travel 6 to 8 times a year (domestic).Authorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $104,000 to $150,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

About the TeamThe AP Curriculum and Assessment (AP C&A) Team at College Board (50+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level.About the OpportunityAs the Senior Project Manager, AP Assessment Systems and Content Management, you are the primary person managing the specifications, metadata, and content systems for the curriculum and assessment team for all 40 AP exams. In addition, you will provide project management support for AP item content and test form development by external vendors, as well as digital package User Acceptance Testing (UAT) for all AP digital exams. In support of this endeavor, you will strategize with the Executive Director of Assessment to manage the specifications for all AP forms, as well as the ecosystem of AP test and form metadata in the relevant platforms. You will work with internal and external stakeholders, including external vendors, to ensure the smooth and effective flow of AP assessment metadata and assessment deliverables across systems (and vendors, as applicable). In addition, you will be responsible for planning and creating schedules, managing projects, and tracking progress through the use of the latest business tools, including dashboards and databases, as well as written documentation and guides. These responsibilities would include, but are not limited to:In this role, you will:AP Specifications, Metadata, and Content Systems (70%)Manage specifications for all AP forms and form assembly, including maintaining gold source documentation, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, AP Delivery and external vendors.Maintain AP curriculum framework (content outline), subject specific, and flat field metadata in the course framework management system (Satchel), ensuring the content accuracy and technical fidelity of updates, and provisioning metadata schemes and updates to the relevant AP applications and systems, including Hummingbird, AP Classroom, AP Psychometrics, Assessment Production, and external vendors, as well as downstream systems.Maintain AP score models for exam form objective, essay, and composite scoring and metadata in support of AP Instructional Planning Report, and provisioning specification updates to the relevant systems and stakeholders, including Hummingbird, AP Psychometrics, Assessment Production, AP Classroom, and external vendors.Coordinate with the AP Course and Exam Change Management director to align specification updates for AP forms with course revisions, updates, and rubric changes across all subjects.Coordinate with assessment and curriculum leads to guide and ensure that all specification and metadata updates are developed, reviewed, and delivered in accordance with principles and best practices in assessment and in support of quality, reliability, validity, and fairness of AP exams.Serve as an AP C&A specifications and metadata point of contact on the internal Satchel team.Provide support for annual updates and maintenance of AP Instructional Planning Report data and coordinating with relevant systems and stakeholders to implement updates.Collaborate with the ED of Assessment, Psychometrics, and Assessment Production to provision validations for test specifications for AP exams, as they relate to the metadata and test specifications.Strategize with the ED of Assessment to document and find innovations in making accessible the AP assessment specifications, data, and content ecosystem information to all relevant stakeholders.AP Assessment Project Management and Process (30%)Collaborate with external vendors producing AP item and test form content to provision project schedules and deadlines.Communicate project schedules and deadlines with internal teams; troubleshoot and collaborate with both internal teams and external vendors to resolve any conflicts or roadblocks with schedules and deliveries of test content.In collaboration with AP C&A, AP Assessment Production, and AP Digital Transformation, provision schedules and support for test form content and digital package UAT.Document changes to AP metadata and taxonomies in all relevant gold source applications or repositories.In collaboration with the ED of Assessment, Assessment Production, and external vendors, establish annual set-up and configurations for AP subjects in item authoring and test form assembly and management system.Serve as the primary AP C&A point of contact for the assessment input and annual set-up in the scoring systems and applications, including the systems of external vendors.In collaboration with the ED of Assessment and the Senior Director for AP C&A change management, assess downstream impacts and updates to relevant stakeholders and systems regarding metadata changes.Build a successful communications and coordination plan, as well as standard operating procedures to support assessment updates to metadata, test form assembly specifications, and score models.About YouYou have:A minimum of 7+ years of progressively responsible full-time professional work experience in project management and assessmentA bachelor's degree or equivalent Clear ability to identify and solve problems in a fast-paced environmentExtensive knowledge of the Advanced Placement program and assessment design and processData Analytics mindset with a technical ability to produce schedules and visualizations in programs such as Smartsheet or Power BIExcellent judgment and the ability to view situations and issues from multiple perspectives that leads to effective resolution of issuesAdvanced verbal and written communication skills and a record of leveraging interpersonal skills to collaborate well with othersA strong organizational mindset, excellent prioritization skills, and a predisposition towards action and production of resultsFormal project management credential: e.g. CAPM, PMP, PRINCE2, IPMA certification or a project management certificate from an accredited institution preferredA customer-centric, empathetic, service-oriented, and organization-first mindsetProficiency with Microsoft Project and other Microsoft Office applicationsWillingness to travel 3 to 4 times a year (domestic)You are eligible to work in the US for any employerAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $ 104,000-$155,000.00. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year. We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard. We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals. We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

Job Description Summary Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers. Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures. Essential Duties and Responsibilities Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to: Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support. Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications. Assists with tracking and maintenance of subcontractor SOWs in the PSA tool Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget. Initiates projects and kick-off, including:Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule. Ensures assigned resources are scheduled and prepared for assigned workMonitors project activity and captures required data accordinglyPerforms ongoing updates and completion to project specific documents per efined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues. Responsible for coordination of the project through closure. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.Supervisory Responsibilities None. Qualifications The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent combination accepted. Education Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferredProficient use of Microsoft Office applications - Excel, Word, PowerPoint, Outlook Work Experience Minimum 3 years' professional experience preferably with knowledge of project management practices.and/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.) Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher,or similar work requiring coordination of resources and service delivery) Certifications None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficialOther Skills and Attributes Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations) Ability to recognize project improvement areas and adapts well to an ever changing environment. Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline. Strong planning and organization skills; detail oriented with attention to accuracy. Flexibility and willingness to embrace change in a high volume, fast paced environment. Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed. Maintains high integrity with strong ethics and business values.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms. The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $42,100 to $52,000

Job Title: Category Manager [Supply Chain Mgmt., Electric Utility T&D]Location: Providence, RI 02907 - HybridDuration: 12+ Months [High Possibility of Extension]Note: This role requires 2 Days Onsite and 3 Days Remote a week.Qualifications:• Must have experience writing contractors for Utility T&D Construction Projects.• Bachelor's degree required.• Minimum of 5 years of Operations Services Buying experience.• Knowledge of gas/electric utility products, equipment, and services.• Knowledge of commercial terms and conditions, business laws, and legal issues.Summary:• This role oversees supply chain management for utility electric and gas operations, encompassing activities like managing competitive bids, negotiating, conducting various analyses.• Developing supplier relationships, monitoring supplier performance, reporting cost savings, and fostering continuous improvement among suppliers and customers.• Experienced professional capable of working independently with minimal supervision and may involve providing guidance to other employees.Responsibilities:• Develop strategies for negotiating complex contracts worth millions.• Collaborate with the Office of General Counsel to ensure adequate commercial protection, and lead negotiations to optimize company outcomes.• Conduct market and financial analyses to assess business risks associated with suppliers or contracts.• Build and maintain professional relationships with suppliers based on ethical standards and company policies.• Serve as the main point of contact for suppliers in assigned categories.

Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.

Responsibilities of the Sr. PMCreate and track action item listsDocumentation of business processesEnterprise change management planning and supportFacilitate and lead various project management meetingsEnsure management artifacts are kept up to date and available to all stakeholdersPlan, manage and facilitate collaboration meetings with OCIO and critical DOI stakeholder groupsFacilitate "root cause" analysis and "red team" review meetingsFacilitate the acceptance and organizational change associated with alternative business processesFacilitate the development of a solutions architecture, and operational support planFormulation and updating and baseline of Work Breakdown Schedule (WBS) project schedulesIdentify project issues, manage and track to resolution or escalation for multiple, concurrent projectsImplementation and installation planning and execution and roll-outIncorporation of software development lifecycle (SDLC) and change management processes within project delivery cyclesLeading team members to deliver software development lifecycle documentationLeading and coordinating efforts in the development of pricing models for new services or new aspects of existing services and creation of service catalogsLeading technical staff in the development of support models for new services or new aspects of existing servicesManagement / Configuration Control and IT Workload ManagementOperating Plan Development and utilization: the contractor may be required to develop operating plan documents to provide a description of how production support services will be delivered.Perform business requirements and technical requirements development (i.e., Use Cases)Perform management reportingReengineering flows and process documentation.Requirements DocumentationTechnical Solution DevelopmentAssist with the execution of configuration management processes and procedures.Develop and track ongoing operational tasks related to supporting a directory services environment.Support for transition activities which will be orchestrated within the overall context of the Unified Messaging Section body of work.Tracking and reporting progress, as requiredLessons learned creation and facilitationAssist with conducting market research for technical solutionsAssist with the documentation, development, and version control of concept of operations documentsAssist with the preparation of business requirements and technical requirements documents development (i.e. Use Cases).Assist with the documentation of Risk Management PlansPrepare and deliver PowerPoint presentations to update senior management on latest developments and issuesPrepare meeting agendas, facilitate technical conversations during meetings and document action items.Assist with Technical Solutions DevelopmentIdentify and monitor project issues for management, resolution or escalationTrack and monitor activities on a daily basis to include risk identification and mitigation strategiesResource QualificationsProject Management Professional (PMP) certification with at least 5 years' experience in a Technical PM roleDemonstrated experience working with Directory Services InfrastructureFamiliarity with MS-Office automation products, including MS-Word, MS-Excel, MS-PowerPoint, and MS-ProjectKnowledge of requirements analysis and management;Ability to work collaboratively; Demonstrated experience and capabilities in high level report writing and oral presentations for executive level management.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About the team: CyberArk Support provides front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email.About the position: Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. The Premium Support Manager is part of the Support Leadership, responsible for the direction of the Support group in CyberArk.What you will do: Lead, manage, mentor, and ensure development of the regional Premium Support team in coordination with the regional Director and other team Managers Be responsible for support provided to all of CyberArk's Premium customers, by local team members, global teams, and other departments Manage business and technical escalations, together with other departments and regions, through to resolution Define, and measure team KPI's. Tracking team performance, and encourage continuous improvement Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success Fully manage support related projects, inception to implementation. Working with other departments on such projects, and ensure their success Learn about the business and what drives competitive advantage Seek to understand the strategic planning process and how their work relates to the business overall. What you need to succeed: 3+ years' experience in enterprise level Support management leading 8+ Engineers Customer centric, leader by heart with heightened sense of empathy Experience in handling technical escalations Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure Experience in hiring, training and mentoring people for excellence Ability to define and design tools and processes Positive can-do attitude, both internally and in customer-facing situations. Excellent communication and organizational skills Excellent written and verbal English skills Proven technical skills Strong knowledge of Windows OS Capable of understanding the technical aspects of a complex systems Capable of researching and understanding third party software and APIs Strong ability to troubleshoot issues and provide resolution CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $105,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-SS1

Purpose:The Account Manager is responsible for providing high quality, streamlined service with a focus on corporate initiatives for assigned chain or independent account(s). They operate as a team conductor to manage, direct, and coordinate all sales plans and programs.The Account Manager is responsible for strategic selling, bringing core product expertise and leveraging specialists when needed. They are responsible for creating partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of building out the store.Job Responsibilities:Account Management & Strategic Sales Planning (25%)• Execute sales plans and goals designed to increase sales, profit margin and minimize expenses• Develops joint business plans• Identify and manage new sales opportunities and servicing of existing accounts.• Forecast profit, volume growth and other related goals as determined. Assist with the preparation of a sales budget for assigned accounts.• Makes key decisions on addressing and identifying customer needs and concerns for assigned accounts• Bridge between Sales and Ops to manage through challenges and resolve for customerDeliver Account Results (25%)• Analyze sales reporting and create strategies to drive sales.• Operates as the account conductor and owns the specialty sales deployment process• Develops and maintains a JBP that drives sales and profit margin.• Responsible for sales and profit margin results for assigned account(s).• Focuses plans to drive sales and profit margin across product and services• Delivers on corporate goals to deliver synergy and cross selling capabilities to customersManage Relationships (25%)• Create and maintain partnerships with vendor, broker and other trade partners.• Meet or exceed client expectations and established deadlines.• Drives proactively the company's initiatives to ensure the success of the customer.• Focuses efforts on mutual sales and profit growth.• Owns one or more key account customers.Manage Execution (25%)• Conduct regular reviews of sales activities and effectiveness. May develop promotions and incentives to increase sales and improve performance.• Coordinates with a cross-functional team of resources to ensure account goals are achieved. Works collaboratively with Merchandising, Product Specialists and Professional Services to identify strategic selling opportunities for account(s).Job Requirements:Education/ Certifications:• Bachelor's degree strongly preferredExperience:• Minimum 2 years sales experience preferred• Understanding and knowledge of products• Development and execution of business plans, sales plans, and/or commission programs.• Familiarity with sales opportunities• Understanding of sales forecasting, programs, promotions and related techniques• Understanding of margin and company profitability• Proven track record of meeting and exceeding customer expectations• Ability to work in a result driven environment• Proficiency in Microsoft Office Suite and company systems• Demonstrated ability to drive new business and close salesOther Skills/ Abilities:• Excellent communication, negotiation, and presentation skills• Aptitude for financial reporting• Ability to lead without reporting authority• Ability to interact at all levels of the business• Able to manage and coordinate projects• Able to exceed at: customer service skills, problem solving, attention to detail and organizational skills.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Let Volt Help You Move Forward! Volt is immediately hiring for Customer Advocacy Specialist in Atlanta, Georgia Job Overview: Overview We are seeking a dedicated and detail-oriented individual to join our team as a Part-Time Customer Advocacy Specialist (B2B). This role will primarily involve providing support to project managers, account owners, and marketing teams in a business-to-business (B2B) context by advocating for the needs and concerns of our clients' customers. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experienceAs a Customer Advocacy Specialist, you will: Customer Support: Serve as a secondary point of contact for customer inquiries, feedback, and concerns within a B2B environment. Assist in addressing customer inquiries promptly and professionally via email, phone, or chat platforms. Project Management Support: Utilize project management tools and platforms such as monday.com and similar software to assist project managers in coordinating and executing various initiatives related to customer advocacy within B2B accounts. This may include organizing customer feedback sessions, tracking project timelines, and ensuring timely completion of deliverables. Account Owner Support: Collaborate with account owners to gather insights into customer needs and preferences specific to B2B relationships. Help identify opportunities for improving customer satisfaction and loyalty within the B2B context. Marketing Collaboration: Work closely with marketing teams to develop customer-centric messaging and content tailored for B2B clients. Provide input on marketing campaigns and initiatives to ensure alignment with customer advocacy goals within the B2B sector. Issue Resolution: Proactively address customer concerns within B2B accounts and escalate unresolved issues to the appropriate teams. Follow up with clients' customers to ensure satisfactory resolution and maintain positive relationships within the B2B framework. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions within B2B accounts using project management tools and platforms. Generate reports on key performance metrics and trends to support data-driven decision-making within the B2B context. This is a PART-TIME opportunity. Schedule: 20 up to 32 hours per week Remote Role The ideal candidate will have: Bachelor's degree in business administration, marketing, communications, or related field. Previous experience in customer service, account management, or project coordination preferred, particularly within a B2B setting. • Experience with project management tools and platforms such as monday.com or similar software. Excellent communication skills, both written and verbal, with an understanding of B2B marketing, sales and communications dynamics Strong interpersonal skills with the ability to build rapport and trust with clients' customers and internal stakeholders. Proficiency in Microsoft Office Suite Ability to work independently and collaboratively in a fast-paced environment. Pay Range: $60-70 (to be determined by manager after interview)*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 419809

Job Overview:The Category Management Manager will accelerate the growth of the category and UNFI Brands+ by using deep customer, consumer, and market insights to drive medium (2-3 years) and short-term category strategies to feed to our customers and sales. They will create Category visions and identify category growth opportunities through analysis, evaluation of placement, distribution, assortment, merchandising, and pricing strategies. They will work closely with the Sales team at the national, regional, and customer levels, in addition to the B+ Product Business Management Teams and UNFI's Category Management team to help deliver category growth strategies, recommendations, and plans.What does it mean to be part of the Brands+ Team?UNFI Brands+ is one of the most comprehensive private label programs available today. With over 5,000 products across 200 categories throughout the store, we believe we have what today's consumer is seeking from national brand equivalents to opening price points to gourmet, specialty, and organic offerings. Joining our team of food scientists, product developers, brand managers, sourcing experts, product managers, and chefs, you would be part of delivering quality category-leading brands to consumers, diversifying assortment to attract a wider range of shoppers, and build shopper loyalty. More choices for consumers and more opportunities for retailers striving to make our customers stronger and our food solutions more inspired.Job Responsibilities:Category Strategy Development (40%)• Establish and lead the implementation of category learnings, insight, business strategies, and thought leadership to accelerate Private Brands' growth in sales, units, penetration, and space.• Identify, share, and align on specific category opportunities (including, but not limited to penetration, distribution, assortment, execution, and price). Deliver action steps for retail-specific implementation that will drive unit and dollar share growth, incremental return on inventory invested, and better performance.• Provide insight on promotion timing, pricing, and tactics to improve category performance vs National Brands and Private Brands. Identify what is working in a category and what is not andprovide recommendations on how to improve performance. Able to do assortment analysis to recommend optimal assortment.• Identify new approaches for growing the category, driving initiatives to increase category awareness and space, and creating processes to better manage the performance of the category over the long term.• Evaluate Category performance across all channels to inform decision-making.Support Joint Business Planning, Selling Strategies, and Trade Effectiveness (25%)• Actively support line reviews Customer Category reviews, and "Top to Top" meetings.• Partner with sales in crafting analysis, and messaging for key strategic topics. Develop insights based on the Brand Health & Household panel (Consumer Facts).• Develop integrated selling presentation utilizing syndicated data, category insights, and supporting consumer trends with recommendations to grow categories and UNFI Brands.• Maintain knowledge of promotional and pricing fundamentals and competitive brands to provide high-level insight into promotional effectiveness to Brands+ and customer teams. Recommend to both Merchandising and Professional Services Price Management teams optimal pricing strategies/opportunities for key categories to drive relevance and competitiveness in the market.• Support the development of the overall UNFI Brands+ portfolio strategy identifying brand growth opportunities and helping influence brand strategies and innovation plans.• Analyze syndicated data and use these insights in creating selling presentations. Develop insights and size/structure markets for new product ideas and sell-ins for new products. Aid in customer planning meetings.Category Expert and Planogram Development (20%)• Serve as category expert for Brand Marketing, PBM, Merchandising + Category Management, and Sales teams. Provide strategies to maximize category growth and Brands+ market share.• Design planograms for various categories based on merchandising strategies, seasonal promotions, and sales goals.• Analyze store layout and space constraints to ensure efficient use of space while maintaining avisually appealing and shopper-friendly environment.• Determining the optimal placement of products on shelves, endcaps, displays, and other fixtures to attract customer attention and drive sales.• Synthesize category strategies to equip the sales team with a robust selling story supporting JBP, category growth, and new item meetings.• Run, distribute, and continuously improve quad weekly tracking reports utilizing NielsenIQ syndicated data. We use all food and beverage categories for the Total US, across all available grocery customers, and for Walmart and Target.Data Structure and Management (10%)• Develop mastery of proprietary Nielsen tools and metrics, which will be used to help solve themost pressing category and business questions.• Ensure data integrity and structure for how UNFI utilizes NielsenIQ's syndicated databases. This will include creating and maintaining extensive custom totals for categories, segments, brands, sizes, etc.• Develop insights based on ad hoc analyses utilizing Nielsen's syndicated data. These will include, but are not limited to, the following: category segmentations and category sales measurement.• Provide insights based on household panel (NielsenIQ Consumer Facts) data for marketing.• Partner with our Nielsen and SPINS teams. This will include but is not limited to, collaborating with their resources to improve our category management tools.Miscellaneous (5%)• Contribute to annual forecasting based on sales trends and market input.• Where appropriate, partner with the internal market research team to uncover consumer insights and help answer customer department/category questions.• Performs other relevant job duties as requiredJob Requirements:Education/ Certifications/or Equivalent combination of education training and experience:• Bachelor's degree in marketing or business preferred or equivalent related experience and trainingExperience:• A minimum of 5+ years of experience in category management required, significant experience in the CPG industry preferred.• Must possess an in-depth knowledge of syndicated data tools (Circana (IRI), Nielsen), pricing and promotion tools• Proven ability to collect, organize, analyze, and interpret data to draw meaningful conclusions and communicate recommendations in line with category and business objectives is required.• Curious mindset and passion for growing the category and UNFI Brands+ business. Must be comfortable and quick in MS Excel and PowerPoint.Knowledge/ Skills/ Abilities:• Excellent oral, written communication and excellent interpersonal skills• Category Management Certification is a plus• Nielsen IQ, Spectra, Numerator, Rakuten, Excel tool expertise• Strong quantitative analysis and proficiency with Excel & PowerPoint• Experience with financial analysis• Experience managing large data sets and utilizing to drive performance and process improvements• Team player• Highly motivated / self-starter• Ability to work in a fast-paced environment and manage various projects at the same time.• Meticulous attention to detail• Willingness and ability to travel a few times throughout the year• Some travel may be required.All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.