Healthcare Specialist Salary in New York, NY

Careers that Change LivesProvides sales field support to customers. Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and patientsRecognized expert, managing large projects or processes . Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager . Coaches, reviews and delegates work to lower level specialists.A Day in the Life:Sales Support and strategy for CRDN business units. Support the regional CRDN sales strategy as set forth by the RVP; working with sales representatives and managers of all business units to achieve business plans. The DM and RVP may include primary responsibility for sales if no other sales representative is assigned to the business unit. Develop and maintain therapeutic and device operation knowledge; apply this knowledge to the development of well-written, clear, and concise reports Develop search strategies to identify and obtain existing, relevant data (internal or external) Work with librarian(s) and other data retrieval specialists to develop literature or data search strategies and protocols & review, appraise, and analyze literature search results Address deficiencies and or answer questions from regulatory agencies as needed Create and manage project schedule for each document/ identify task to be assigned to other colleagues. Manage multiple, varying sized projects concurrently. Work in close collaboration with cross-functional stakeholders to determine appropriate clinical evaluation strategy; may provide input to clinical trial design Identify potential evidence gaps or risks to existing data and work with stakeholders to assess options, track, and communicate risks as needed Stay current on clinical evidence landscape and provide guidance to teams on sufficient data Develop and maintain in-depth knowledge of clinical evaluation best practices and regulatory agencies' guidelines on clinical evaluation requirements May lead the development of policies, procedures, and/or process improvement initiatives for the group or clinical department Interface with regulators and may lead discussions and develop strategies with cross functional stakeholders to negotiate and influence regulatory reviewers on the clinical evaluation Performs other related duties as assigned Must Have: Minimum Requirements• High School Diploma and 11 years clinical or sales experience in healthcare OR • Associate Degree and 9 years of clinical or sales experience in healthcare OR • Bachelor's Degree and 7 years of clinical or sales experience in healthcareDESIRED/PREFERRED QUALIFICATIONS (optional): Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management. Demonstrated success in previous sales roles; indicating a high level of sales performance and/or successfully executed awareness and education programs. Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking. Strong project management skills and experience coordinating and executing marketing programs. Excellent interpersonal, written, and verbal communication skills. Strong work ethic Thorough working knowledge of medical terminology, medical procedures, and the medical device industry. Excellent customer service skills and problem resolution skills. Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels. MS Office; Word, Excel, Outlook Ability to travel 70% of the time. This position is field-based and regional. PHYSICAL JOB REQUIREMENTS: Continuous verbal and written communication. Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level Sitting, standing and/or walking for up to eight plus hours per day Environmental exposures include eye protection, infectious disease and radiation Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R. Frequently required to use hands to finger, handle or feel objects, tools or controls Ability to effectively use a mobile phone, PC, keyboard and mouse Frequent bending/stooping, squatting and balance Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer Ability to travel extensively with ease (approx. 10% of time) Must be able to drive approximately 80% of the time within assigned territory Environmental exposure to infectious disease and radiation Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Responsibilities may include the following and other duties may be assigned. Provides sales field support to customers. Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and patients.

Job DescriptionAbout This RoleBiogen is searching for a collaborative, strategic, and results-oriented Neurology Account Specialist (NAS) that will provide support for the launch of a new medication for the treatment of MCI and Alzheimer's Disease. In this field-based role, you'll be responsible for developing and maintaining critical relationships with neurologists and other allied health professionals and support staff. Additionally, the role will leverage account management competencies to increase screening of MCI and Alzheimer's Disease, support referrals to treating neurologists and drive focused initiatives that impact Alzheimer's treatment pathways in affiliated health groups and systems. The NAS is responsible for developing and executing sales plans for their assigned territory.What You'll DoAs a member of Biogen's Alzheimer's team, your main role will be to effectively communicate complex clinical data, protocols, screening and treatment pathways, market access policies as well as patient support services information to hcps and key non-clinical stakeholders. You will utilize your outstanding interpersonal abilities and Biogen's hcp engagement approach to identify and support the educational needs of all relevant stakeholders. Moreover, you will thoughtfully align Biogen's product offerings to meet the evolving needs of HCPs in a productive and compliant manner.Who You AreYou drive results in a challenging and saturated market by being hcp and patient-focused; you are curious and thrive in a collaborative environment. You are focused on driving differentiation and creating value for HCPs and patients.Qualifications Education: BS/BA required; MBA preferred. 7+ years of sales experience, a portion of which must include two or more of the following areas: infusion, diagnostic, biologic, medical device, buy and bill, rare disease, specialty pharmacy, and/or neurology. (Neurology and infused product experience preferred). Co-promotion and launch experience are preferred.Understanding the healthcare delivery system including: buy & bill, specialty pharmacy, distribution models, medical device and/or biologics experience is strongly preferred.History of success in an Account Management/ Group Practice/ GPO Role is preferred.Additional commercial function experience a plus (i.e. sales training, marketing, managed markets, sales/business analytics, etc.)Support, adopt, and promote a culture of compliance to ensure all activities are fully compliant with company policies and procedures, applicable laws, regulations, and industry standards.Driving is an essential duty of this job; candidates must have a valid driver's license and an acceptable driving record according to Biogen policy to be considered.Must reside in territory.Neurology Account Specialist (NAS) Responsibilities:Develop and maintain superior clinical expertise with our brand(s) and disease state/conditions to effectively educate and engage healthcare professionals in a dialogue about clinical evidence, approved indication(s), and the product efficacy/safety profile to support on-label prescribing for appropriate patients.Strong knowledge and understanding of the process to start and maintain a patient on therapy.Develop deep knowledge of Alzheimer's disease, local and regional market trends, product, and competitor knowledge.Accountable for assigned hospitals/institutions and respective P&T committees.Knowledge of institutional P&T processes. Document key processes and dates for hospital P&T for anti-amyloid treatments.Develop knowledge of Infusion centers to complete stated objectives.Engage HCPs to identify and assess infusion and diagnostic pathways using approved resources when available; identify alternatives if viable pathways do not exist.Ability to appropriately coordinate a cross-functional team approach to assist in providing the knowledge needed for hospitals to make informed formulary decisions.Educate HCPs, HCOs and Infusion centers on our AD product and the infusion process (including infusion site reactions, and MRI monitoring).Ability to develop and execute a business plan to meet / exceed brand strategic goals.Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography.Engage and influence key customers to include local and regional hospital systems to establish a strong organizational presence.Develop expertise in understanding of assigned IDNsAccount / market dynamics, stakeholder mapping / management, the HCP referral process, access, account department drivers, patient pathway, etc. Develop, maintain, and execute strategic key-account plans.Provide account/ patient-focused solutions, connect the right solution to the right account stakeholder.Function independently demonstrating a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations.Successfully complete training requirements, including product, and disease-state examinations. Additional Information All your information will be kept confidential according to EEO guidelines.The base compensation range for this role is $146,900 to 213,000. Salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen's LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions. Why Biogen?Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients' lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.PDN-9bad380e-b051-4e38-83c9-1c857ff298ba

Feel the Pulse of Amazing Things:Cardiovascular Imaging Makes It PossibleNewYork-Presbyterian is a shining example of premier, personalized care. It's where foremost medical minds make time to know patients - and each other. It's a leading institution, with a heart for the community. Now, you can help Make It Possible.Cath Lab Technologist/AngioplastySpecialist (RCIS)Bring your passion and professionalism to the center ranked #3 in the nation for Heart and Heart Surgery. Create high-quality images and play a vital role in world-renowned care.Preferred CriteriaRegistered Cardiovascular Invasive Specialist (RCIS) registrationAssociates DegreeRequired CriteriaHigh School Diploma/GED3 years experience as a Cath Lab Tech1 year experience scrubbing in Cardic Catherization Lab.Excellent clinical judgement and ability to apply new concepts and skills in interventional practice.Ability to educate staff, patients and families in invasive cardiologyKnowledge of Interventional Cardiology, Hemodynamic Monitoring, Cardiovascular Anatomy and PhysiologyJoin a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.2024 "Great Place To Work Certified"2024 "America's Best Large Employers" - Forbes2024 "Best Places to Work in IT" - Computerworld2023 "Best Employers for Women" - Forbes2023 "Workplace Well-being Platinum Winner" - Aetna2023 "America's Best-In-State Employers" - Forbes2022 "LGBTQ+ Healthcare Equality Leader" - Human Rights Campaign2022 "Top 50 Companies for Diversity" - Diversity Inc.2022 "Best Company for Multicultural Women" - Seramount2022 "Top Company for Executive Women" - Seramount"Silver HCM Excellence Award for Learning & Development" - Brandon Hall Group2022 "Best Adoption Friendly Workplace" - Dave Thomas FoundationNewYork-Presbyterian Hospital is an equal opportunity employer.Salary Range:$112,500-$149,000/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.

A health services network in New York is currently seeking a new Claims Specialist for a promising opportunity with their growing team in Flushing.Responsibilities:The Claims Specialist will:Be responsible for reviewing claims processed by the outside vendor, including resolving provider appeals/disputes. Performs root cause analysis for all provider projects to identify areas for provider education and/or system (re)configuration. Initiates and follows through with resolution of all pended claims.Reviews and investigates claims to be adjudicated by the TPA, including the application of contractual provisions in accordance with provider contracts and authorizationsCompiles claim reports for adjustments resulting from external providers, vendors, and internal inquiries in a timely mannerInvestigates suspense conditions to determine if the system or procedural changes would enhance claim workflowCommunicates and follows up with a variety of internal and external sources, including but not limited to providers, members, attorneys, regulatory agencies, and other carriers on any claim related mattersAnalyzes patient and medical information to identify COB, Worker's Compensation, No-Fault, and Subrogation conditionsValidates DRG grouping and (re)pricing outcomes presented by the claims processing vendorAttends JOC meetings with providers as appropriate to assist in communicating proper billing procedures and to explain company coverage guidelinesAssists TPA with provider compensation configuration by creating and testing compensation grids used for reimbursement and claims processingEnsures that refund checks are logged and processed, enabling expedited credit of monies returnedAnalyzes check return/refunds volumes and trends to determine root causes. Proposes workflow changes to correct and enhance claim processes to prevent returned checks/refundsGenerates routine daily, monthly and quarterly reports used for managing process timeframes and vendor productivity, ensuring compliance with all regulatory requirements and contractual vendor SLAsParticipates in special projects and performs other duties as assigned Qualifications:Bachelor's degreeCertified Professional Coder (a plus)Desired Skills:3-5 years of insurance experience within a healthcare or managed care setting (preferred)Claims adjudication experience Knowledge of MLTC/ Medicaid/Medicaid benefit Knowledge of Member (Subscriber) enrollment & billing Knowledge of Utilization Authorizations Knowledge of Provider ContractingKnowledge of CPTs, ICD 9/ICD 10, HCPC, DRG, Revenue, RBRVSProficiency in MS Excel, Word, PowerPoint, and experience using a claims processing system or comparable database software

Careers That Change LivesBring your talents to an innovative medical technology and healthcare solutions leader. We deliver with the training, mentorship, and guidance to build your future success.A Day in the Life:The Surgical Safety & Closure Specialist position, reporting directly to the Area Sales Manager, is responsible for meeting and exceeding sales goals by advancing high quality medical supplies such as Sutures and Topical Skin Adhesives; utilizing a solution based concept sale to the hospital marketplace within the assigned territory.This territory covers Queens and Long Island.Key Responsibilities: Discover customer priorities through current state assessment to determine pain points, economics, quality of care issues, staff morale and beyond. Effectively build an account plan which incorporates consolidated account-level data on sales, short term and medium term goals and customer mapping with VAC members and other stakeholders. Demonstrate ability to go broad with a value analysis committee (VAC) or similar personnel by sharing a mix of both economic and clinical messaging with key decision makers. Use Salesforce.com and Cognos to research account data, capture key finding about VAC members and input pertinent business data to allow for accurate forecasting. Convert product's technical features and benefits into financial/safety related messages per relevant audience. Identify, prioritize and recruit potential clinical and economic champions according to relevant criteria. Prepare champions for VAC meetings. Build rationale for a clinical evaluation with key decision-makers so that the evaluations are expected to succeed an intended primarily to demonstrate clinical acceptability. Identify opportunities to efficiently deliver hands-on training outside of the OR and selectively prioritize opportunities to be physically present during product use. Develop pre-call plans for quarterly reviews with customers: defining data to share, issues to discuss and agreements/action plans to pursue. Collaborate and invite colleagues from other COTs to join at appropriate discussion points with customer to drive cross-portfolio sales. Meet and exceed assigned quota and sales objectives including assigned quota uplift. Utilize technology and data to analyze territory, effectively target accounts and pre-call planning. Organize and maintain storage locker, samples and other sales material. Maintain knowledge of the current industry / competitive landscape including, GPO's, healthcare economics, reimbursement, competitors and competitive products etc. Interact with Marketing, Customer Service, and other internal departments. Resolve customer complaints in accordance with Company policy, and advises sales management promptly of any situation beyond the Sales Representatives Responsibilities may include the following and other duties may be assigned. Promotes and sells Medtronic's Medical/Scientific Equipment products and services including non-implantable medical or scientific equipment products and/or services (e.g., diagnostic medical equipment, medical imaging machines, medical laboratory equipment, and non-implantable medical devices) within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets. Responsible for developing, building, and strengthening long-term relationships with stakeholders including hospitals, physicians, and Radiology and Surgical personnel. Responsible for pursuing leads, assessing needs and providing product services to maximize the benefits derived from Medtronic's Medical/Scientific Equipment products and/or services. Conducts and/or evaluates market research including customers and competitors activities. Develops and/or implements market development plans/strategies and changes as needed. Assesses customer needs and feedback regarding new products and/or modifications to existing products and communicates to internal stakeholders including R&D, Operations and Marketing. Must Have: Minimum Requirements Bachelors degree required Minimum of 3 years of sales experience Nice to Have Minimum of three years of documented outside sales success in a competitive, sophisticated environment, preferably tangible products (i.e. office equipment, copiers, payroll systems, information systems) Evidence of top sales achievement with experience in multilevel account management is required. Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration. Medical Device industry experience preferred About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here .The provided base salary range is used nationally (except in certain CA locations).The rate offered is compliant with federal/local regulations and may vary by experience,certification/education, market conditions, location, etc.

- The Claims Specialist will be responsible for reviewing claims processed by the outside vendor, including resolving provider appeals/disputes. Performs root cause analysis for all provider projects to identify areas for provider education and/or system (re)configuration. Initiates and follows through with resolution of all pended claims, (re)pricing, returned or refund checks and the development of provider and facility compensation grids. Provides feedback or suggestions to enhance current processes or systems.- Reviews and investigates claims to be adjudicated by the TPA, including the application of contractual provisions in accordance with provider contracts and authorizations- Compiles claim reports for adjustments resulting from external providers, vendors, and internal inquiries in a timely manner- Investigates suspense conditions to determine if the system or procedural changes would enhance claim workflow- Communicates and follows up with a variety of internal and external sources, including but not limited to providers, members, attorneys, regulatory agencies, and other carriers on any claim related matters- Analyzes patient and medical information to identify COB, Worker's Compensation, No-Fault, and Subrogation conditionsExperience:Eight or more years of insurance experience within a healthcare or managed care setting (preferred)Claims adjudication experienceKnowledge of MLTC/ Medicaid/Medicaid benefitKnowledge of Member (Subscriber) enrollment & billing

Employee Relations Management:Serve as the primary point of contact for resolving employee relations issues, including complaints, conflicts, and disciplinary actions.Conduct prompt and thorough investigations into allegations of misconduct, harassment, discrimination, or policy violations, ensuring compliance with legal and regulatory requirements.Collaborate with HR Business Partners and Legal counsel as needed to gather information, assess risk, and develop appropriate action plans to address employee concerns.Conflict Resolution and Coaching:Provide guidance and support to managers and supervisors on resolving employee relations issues in a fair, consistent, and timely manner.Coach and advise upper management on effective communication strategies, conflict resolution techniques, and best practices for maintaining positive employee relations.Facilitate difficult conversations and mediation sessions to help parties reach mutually acceptable resolutions and mitigate escalation of conflicts.Policy Development and Compliance:Assist in the development, implementation, and interpretation of HR policies, procedures, and guidelines related to employee relations and workplace conduct.Stay current on federal, state, and local employment laws and regulations, advising management on compliance requirements and emerging trends in employee relations practices.Conduct periodic reviews of HR policies and practices to ensure alignment with organizational values, industry standards, and legal requirements.Documentation and Reporting:Maintain accurate and confidential records of employee relations investigations, actions taken, and outcomes, adhering to data privacy and confidentiality guidelines.Prepare clear and concise investigative reports, summaries, and recommendations for management review and decision-making.Analyze trends and patterns in employee relations issues, identifying opportunities for process improvement and proactive intervention to prevent future conflicts.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Bachelor's degree in Human Resources, Business Administration, or related field.Minimum of 3-5 years of progressive experience in employee relations, preferably in a healthcare or similar regulated environment.Solid understanding of employment law, EEOC regulations, and HR best practices.Demonstrated experience conducting investigations and resolving complex employee relations issues with sensitivity and impartiality.Strong communication, interpersonal, and conflict resolution skills, with the ability to build rapport and trust at all levels of the organization.Exceptional problem-solving and decision-making abilities, with a focus on achieving positive outcomes while balancing legal and organizational considerations.SHRM-CP or PHR certification preferred.

Arguably one of America's Top C&I Developers, due to continued growth and expansion of the business they have two great openings for a pair of Data Specialists. A position that is 100% remote (up to 30 hours p/w) and offers a great deal of flexibility, this will form an instrumental part of developing the Sales & Business Development Team of this 900 person national Solar, Wind & Battery Developer.Requirements:The Data Specialist will clean data to support the Sales team by reviewing Google Earth town by town to identify buildings in New England and other potential states.Once building is identified, Data Specialist will match buildings to accounts in Salesforce, cleanand create accounts, and task the MDS to contact.Data Specialist will populate buildings with contact information (name, email, phone numbers) by utilizing the ZoomInfo platform.Data Specialist will identify duplicate records in Salesforce and resolve.Data Specialist will assist with all campaigns with data needs and support marketing efforts.30 hours p/w, healthcare, and PTO provided.Please apply if interested.

Are you a Licensed Clinical Addiction Specialist (LCAS) in North Carolina looking to launch a private practice, or grow your existing practice?Headway supports thousands of mental health clinicians across the United States in our mission to rewire the mental healthcare system for access and affordability. We equip mental health practitioners with the tools and resources they need to run a flourishing private practice.Psychiatric care practitioners use Headway in a number of ways, ranging from conducting psychotherapy sessions with patients to providing and overseeing medication management. Whether you're new to private practice or already have an established practice of your own, we're excited to support you in reaching your goals!By joining the Headway community, we'll help you:Accept insurance hassle-free by credentialing you with the nation's largest networks and handling the billing and admin paperwork for you.Maintain a flexible schedule by deciding how many clients you see through Headway, so that you can set the hours that work for you.Grow your caseload by providing marketing support and patient referrals.We'll also support your patients by:Providing customized support to clinicians and patients in order to streamline the process of both seeking and providing care.Verifying client insurance benefits instantly and automatically, so that access to care is never delayed, and you can see your patients with confidence.And we do this all without additional fees! Headways is a flexible service, meaning your hours are yours to set, and it's up to you whether you see your patients in-person or remotely via telehealth while working from home.Ready to get started?To join Headway's growing community, you have:Licensure: You're a fully licensed Licensed Clinical Addiction Specialist (LCAS) in North Carolina Please note, at this time we are unable to service mental health professionals that are not fully licensed. Your application will be rejected until you obtain a valid license.NPI Number and Malpractice Insurance: We can point you in the right direction if you don't have those yet!

About ConstellationConstellation is a global, NYC-based SaaS company that's seen exponential growth since its founding in 2016. Inventing the world's first and only creative marketing technology made for highly regulated industries, our end-to-end compliance solution features built-in verticalized engines designed to streamline the creative process for Fortune 500 companies in Auto, Pharma and Banking-with an automated solution that scales both creative and the regulatory approval process.Constellation was named the 65th Fastest-Growing Private Company in America, the 10th Fastest-Growing Women-Owned Private Company, and the 7th Fastest-Growing Marketing & Advertising Company by Inc 500. In 2022, our platform won the Digiday Technology Award for Best Marketing Automation Platform.About The RoleAs a Senior Customer Success Specialist, you will play a pivotal role in ensuring the timely and successful delivery of campaigns and client deliverables. A successful Senior Customer Success Specialist will be someone who can think "outside of the box" and work under pressure to exceed client expectations and develop client solutions.This role will require a qualified individual to work onsite three (3) days per week out of our New York City office.ResponsibilitiesMaintain and nurture a book of business, fostering strong relationships with both current and prospective clients Identify opportunities for upselling, cross-selling, and pitching new business ideasOversee projects & campaigns from start to finish, ensuring timely and efficient turnaround of deliverables Enhance the SaaS customer experience across onboarding, support and account management stagesSupport the Sales Team by contributing to proposals and new business initiatives Monitor and improve KPIs related to customer success, aiming for scalability of processes and frameworks Perform additional duties as assignedJob Requirements2+ years experience in a digital marketing, client-facing roleHigh School diploma required. Bachelor's degree (in Communications, Marketing or a related field preferred) Proficiency in Facebook Ads Manager, Search Engine Marketing and Social Recommendations/Optimizations and SaaS technologiesDemonstrate a strong understanding of digital campaign metrics and insights Ability to construct and execute client contracts and proposalsAbility to multitask and manage multiple projects and tasks effectively with flawless client-centric focusDemonstrated proactive problem-solving skills and emotional maturity. Exceptional attention to detail and effective time management abilities.Excellent organizational and interpersonal skills.Positive attitude and collaborative team mindset.Ability to travel for in-person meetings with clients as neededWillingness to thrive in a dynamic startup environmentOther Job InformationThis job description is not all inclusive. Constellation reserves the right to amend this job description at any time.Benefits At ConstellationComprehensive Healthcare, Dental, and Vision coverageFlexible PTOHybrid work environmentCasual in office dress code Competitive 401k plan with company match Commuter and Parking BenefitsPaid Family LeaveCatered lunches & free snacks and beveragesWellness programs and other employee perksDiversity & InclusionConstellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law.If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.Compensation PackageThe total compensation package is made up of base compensation, equity, and benefitsNew York Pay Range: $75,000 - 85,000 + bonus