Customer Advocate Salary in New York, NY

Job Description Division/Unit: Survivor Services Bureau (SSB)Position Title: Survivor Services Associate (1-4)Civil Service Title: Community AssociateSalary Range: $45,101 - $51,749 Job Description: The New York County District Attorney's Office (DANY) has an opening for a Survivor Services Associate in its Survivor Services Bureau (SSB). In this position the Survivor Services Associate will provide support to the (SSB) ensuring calls and transportation requests are addressed for victims and witnesses of crime. These services may include receiving and responding to high volume of calls, incoming transportation requests and assistance with directing callers to the appropriate SSB staff and/or agencies. Services will be provided in the Main Office downtown. Responsibilities include but are not limited to: Receive heavy volume of calls and assess to navigate to the appropriate departments of SSB to ensure the clients are receiving support and services. Explain criminal justice system and provide basic case information. Able to assess safety/crisis needs of callers and transition them to an SSB Advocate or SSB Counselor. Monitor and respond to voicemails. Assist with Transportation requests. Perform other duties as assigned. In addition to the Minimum Qualification Requirements, candidates must possess the following: Level 1 - High School Diploma and three (3) years of customer service experience or associate degree and two (2) years of customer service experience. Level 2 - associate degree and two (2) years of customer service experience or bachelor's degree from an accredited college. Level 3 - associate degree and three (3) years of customer service experience or bachelor's degree from an accredited college and one (1) year of customer service experience. Level 4 - associate degree and four (4) years of customer service experience or bachelor's degree from an accredited college and two (2) years of customer service experience. Preferred Requirements/Skills: Bachelor's degree from an accredited college. Bilingual in Spanish. American Sign Language (ASL) proficiency. Experience and/or knowledge of working with crime victims. Ability to demonstrate a high level of sensitivity to victim issues. Ability to perform under pressure in a fast-paced environment, detail oriented and self-motivated and able to multi-task. Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment. Ability to follow directions and apply proper policies, procedures, and guidelines. Excellent interpersonal, organizational, and communication skills. Possess strong ability to handle high volume of calls and emails. How to Apply: Apply with a Cover Letter and Resume. Hours/Shift: 8:00 am - 4:00 pm; 8:30 am - 4:30 pm; 9:00 am - 5:00 pm; 9:30 am - 5:30 pm; 10:00 am - 6:00 pm; 10:30 am - 6:30 pm. Must have ability to work overtime and flexible hours including holidays, evenings, and weekends. Additional Information: Current office employees: To be eligible for a transfer or promotion, staff must have already served at least 1 year in their current position and be in good standing. In addition, must meet the minimum qualifications of the position. Looking for candidates that could commit to one (1) year to the hiring Unit. Authorization to work in the United States is required for this position. Minimum Qualification Requirements: High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to \"1\" above. Public Svc Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement: City Residency is not required for this position. The New York County District Attorney's Office is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.About Us The New York County District Attorney's Office serves and protects the People of New York through the fair administration of justice, without fear or favor. The Office's professional staff perform a variety of key functions, including supporting the Trial, Investigation, and Appeals Divisions, as well as other prosecution support and office functions. Our support staff receive a competitive salary and a generous benefits package, as well as unparalleled opportunities for professional development.The New York County District Attorney's Office is an Equal Opportunity Employer, committed to recruiting and retaining a diverse and culturally responsive workforce. Given the diverse nature of our community, the ability to work with people of different backgrounds is critical. The Office seeks to have a staff that reflects the diversity of the community that we serve. To that end, all applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.About the Team The Professional Staff Recruitment Team at DANY supports the Office's initiatives to have a staff that reflects the diversity of the community that we serve. We seek employees that are interested in a career in the public sector and will support the Office's initiative of Moving Justice Forward.For questions or inquiries, please contact [email protected].

Responsibilities:Manage key accounts, understand their needs, and drive value.Collaborate with cross-functional teams to address client needs.Develop strategic account plans to drive retention and expansion.Monitor account health, identify trends, and mitigate risks.Act as a customer advocate and provide feedback for product improvement.Conduct regular business reviews and check-ins with clients.Qualifications:3+ years of experience in customer success or account management.Experience working with GRCStrong understanding of Cyber SecurityExcellent communication and interpersonal skills.Self-motivated with strong analytical skills.Proficiency in CRM software and MS Office Suite.

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris' 5th arrondissement at 34 Boulevard Saint Germain.This role will can sit within the Eastern or Central Area of US. PURPOSEHandling of all incoming customer inquiries by phone, chat and emailProvide exceptional online customer service support providing customer case resolution on topics regarding e-commerce product information, stock availability, order inquiries, returns, exchanfes, and shipping informationAct as customer advocate within the diptyque network, working with the retail, e-com and crm teams to offer resolutions to all customer queriesCultivate relationships with corporate or high value clients actively anticipating needs to contribute to customer loyalty, and ultimately sales.Relay customer feedback to e-commerce teams for any site related issuesEnsure all customer interactions contribute to diptyque's overarching CSAT goalDemonstrate and share brand awareness, storytelling and product knowledge when communicating with customerDeliver luxury service consistently across all platforms, ensuring communications are handled in line with Diptyque policies and proceduresDevelop and retain strong customer relationships generating salesOrder Management-constant communication with warehouse team verifying that orders are being shipped out quickly and correctly. Ensure customers are provided accurate updates on shipment delays, cancellations or product issuesResponsible for accurately managing the eCommerce return process-ensuring returns are processed correctly at the warehouse and that customers are refunded quicklyAttend company meetings/trainings, and proactively utilize training materials and instructionsSupport management in daily operations, sales goals and additional projects as neededActively participate in improving overall customer journey, especially in post purchase retention. Communicate site issues and friction as well as ideas on improvements (returns systems, tracking emails, etc) to the eCommerce team.Work remotely to support West Coast customers with flexibility to work 1 shift per week from Diptyque boutiqueSKILLS/ATTRIBUTESStrong interpersonal skills and an ability to build rapport with customersExcellent verbal and written communication skillsAttention to detail and ability to multitask, prioritize competing tasksCustomer-centric and passionate about improving the customer experienceDrive to achieve and exceed given kpi's such as sales and csat's (customer satisfaction scores)Proactive self-starter/solution orientedPassionate about promoting and selling our products through exceptional serviceWillingness/ability to learn new tasks and systemsStrong organizational skillsABOUT YOU1 years experience in customer service and e-commerce operationsZendesk, Narvar and Magento experience preferredBachelors Degree in related field preferredExperience and passion for the Beauty/Luxury Industry essentialExperience using MS Excel, PowerPoint and Word

The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at Reality Labs, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization. Customer Experience Analyst Lead Responsibilities: Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints including purchase and delivery journeys.Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, social media) and channels (e.g., direct to consumer, supply chain) to identify trends, pain points, and areas of improvement.Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.Design and implement customer experience improvement initiatives that align with business objectives and priorities.Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations. Minimum Qualifications:6+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields3+ years of experience in customer experience or customer insights analyticsProficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders' needsExperience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiencesExperience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedbackProven analytical skills working with large datasets and statistical analysis methods. Experience using SQLProficiency in data visualization tools (e.g., Tableau, Power BI)Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysisDemonstrated experience working collaboratively with cross-functional teamsEffective data-led storytelling with the experience conveying complex insights to non-technical stakeholders Preferred Qualifications:Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related fieldExperience working with customer experience platforms (e.g., Medallia, Qualtrics)Background in digital or marketing analyticsBackground in ecommerce and direct to consumer business and analyticsFamiliarity with consumer electronics or retail businessKnowledge of predictive analytics or ML/AL techniques is a plusSurvey design and CX program management experience is a plus About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

DESCRIPTIONThe Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services.The RoleThe Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services.As a trusted customer advocate, Solutions Architects help organizations understand best practices around advanced cloud-based solutions, and provide advice on strategies for migrating existing workloads to the cloud. You’ll help drive successful business outcomes across a broad set of enterprise customers through your passion for educating, training, designing and building cloud solutions.As a Generative AI Solution Architect, you will use ML and Generative AI tools, such as Amazon SageMaker, Amazon Bedrock, and Amazon Code Whisperer and other technologies to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. You’ll help drive successful business outcomes across a broad set of customers through your passion for educating, training, designing and building cloud hosted Generative AI solutions.You will design and develop Generative AI industry solutions that involves large-scale data processing and modeling. You will have responsibility to help define requirements, create solution designs, implement code to these specifications, and support solutions while deployed and used by our industry customers. You will have the opportunity to help shape and execute a strategy to build deep adoption and broad use of AWS within your customers, and you will do this by mobilizing resources within AWS and working with our extensive partner network.Travel is mostly regional, and is expected to be 15-20%.Work/Life HarmonyOur team is focused on balancing life with our work, and we do this via work autonomy and by prioritizing solutions and processes that enable us to scale faster than the business. While there may be an opportunity to work from an office (location dependent), working remotely is supported, and often times encouraged. Work hours are flexible and typically self-defined.Mentorship & Career GrowthOne of the keys to AWS’s success is its top-tier collaborative culture. You will have the opportunity to work with multiple AWS professionals that can help you accelerate your career and bring ideas to market. You will be working closely with a talented team of Solutions Architects and managers that will push your technical abilities while you bring new innovations to a widely adopted and fast-growing service.Inclusive and Diverse CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilitiesResponsibilities include:- Ensure success in designing, building and migrating applications, software, and services on the AWS platform.- Interact with customers directly to understand the business problem, help and aid them in implementation of their ML ecosystem- Educate customers on the value proposition of AWS and showcase the art of possible.- Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud.- Author and contribute to AWS customer-facing publications such as whitepapers, workshops, demos and proof of concepts.- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.- Capture and share best-practice knowledge amongst the AWS solutions architect community.We are open to hiring candidates to work out of one of the following locations:New York, NY, USABASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).PREFERRED QUALIFICATIONS- 3+ years of technology/software sales experience- Experience working with end user or developer communities- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience working with AWS ML technologiesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $122,900/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamCome join our team and experience Workday + HiredScore! As a Workday + HiredScore Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday + HiredScore investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success.Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC.About the RoleThe Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!Responsibilities:Focused on high-touch, curated experiences for Workday + HiredScores most strategic accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journeyActing as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needsAbility to understand and identify Workday + HiredScores services and offerings and how they help meet customer's objectives leading to upsell opportunitiesWorks on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution Acting as a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities.Collaborating cross functionally with account team members to create a seamless & optimal customer experienceCreating customer champions and advocatesExpected results within 3-6 months:A working knowledge of Workday + HiredScores products, services and offerings.Self-sufficient management of a portfolio of 20-25 customers in the United States.Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.Manage and establish customer relationships including key executives and decision makers Timely execution of customer success engagements.About YouBasic QualificationsMinimum of 3-5 years in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels.Customer management experience in a complex software or SaaS environment.Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).Other QualificationsFunctional domain expertise with Financials (in addition to HCM/Payroll) is preferred.Consistent track record to collaborate and build positive relationships with customers including the executive level.Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.Bachelor degree or equivalent work experience; Business or Technical degree preferred.Ability to travel up to 30%.Critical skills essential to the role: Conflict resolution, critical thinking, data analysis, executive presence, influencing, active discovery, managing ambiguity, negotiation, problem-solving, product acumen, stakeholder managementWorkday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.NY.New York City Primary Location Base Pay Range: $103,700 USD - $155,600 USD Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Russell Tobin is looking to hire a Call Center Manager for a luxury makeup and skincare company in New York, NY for an approximate 6-month contract for maternity leave coverage. This is a key role within the Customer Care team supporting the Acting Head of Customer Care Operations with the management of all North American customer contacts and the performance of 6+ advisors. This person will oversee the customer service workload, be the line manager for the Customer Care Advisors and Senior Advisors, own the supply chain impact on the customer experience, and lead by example by demonstrating Charlotte Tilbury values.JOB RESPONSIBILITIES:Supports the Senior Customer Care Advisors with the organization of the team's daily workload and re-allocating workload based on business needs and Service Level AgreementsSet daily and monthly goals and motivate the team to achieve these goals. Re-aligns goals to track advisor performanceActs as the line manager for the US Customer Care team by delivering updates on individual team performance by leading biweekly check-in meetings and ensuring Senior Advisors are sharing performance statistics on a daily and weekly basisResponsible for employee schedule and ensuring there is enough coverage to provide support to our customers each dayEnsures all operational activities such as order processing, customer returns, and backorders are managed and completed daily by the teamFoster a result driven environment leveraging agent strengths & using gamification techniques, to meet & exceed department targetsDrives retention and succession of Advisors and Senior Advisors by developing them into subject matter experts through coaching and supportConfidently addresses staff issues by recapping the behavior and its impact and expressing the ideal outcomeSupports Senior Advisors with the Quality Assurance program to ensure Customer Care Advisors are performing to the standards set by the departmentDisplays a customer-centric approach at all times whether interacting with the customer directly or assisting the team with customer inquiriesActs as a confident first point of escalation for customer complaintsPartners with Senior Advisors to ensure the North America Help Center content is up to date allowing customers to self-serve when necessaryLeads by example in all areas including customer contacts, product knowledge, and workloadFlags any unusual incident or recurrent issue that would have a negative impact to the customer experience to internal departments such as supply chain, trade, loyalty, organic social, etc. or external business partners such as the distribution centers and payment providers. Follows up on existing issues consistently until resolution is reachedChallenge ways of working to improve overall CSAT scores/Trust Pilot scores, one-touch responses and reduce response times, queue times, and resolution times across all channelsOwns the relationship between Customer Care, Supply Chain, and our 3 North American warehouses to ensure lines of communication are always open to decrease negative knock-on effects on the customer experienceParticipates in meetings and training with the Global Management teamJOB QUALIFICATIONS:Minimum 4 years' experience in a call center environmentMinimum 2 years' experience managing a teamSincere, patient, resilient, adaptable, and extremely positive attitudeA data-driven, problem solver who is obsessed with the little detailsMust have strong computer literacy and be passionate about systemsExcellent people skills backed up with excellent verbal and written skillsMust have experience giving developmental feedback and is comfortable with 1 on 1 coachingPassionate about service, acts as customer advocate, and makes decisions based on the customer experienceExperience working with multiple contact channels: email, voice, chat, and social. Experience with Zendesk preferredPrevious experience with an e-commerce brand is required and beauty industry experience is strongly preferredCapable of building relationships with peers and key stakeholders across different time zonesABOUT US:Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.BENEFITS DISCLOSUREPride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.EEO STATEMENT:As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved product content experience deepens product usage, prevents frustration-driven churn and reduces burden on support. Using proprietary analytics, Zoomin provides actionable insights that guide decision-making across the enterprise. As a Customer Success Manager (CSM) in our New York City office, you will be the dedicated point of contact and success partner for assigned clients, playing a pivotal role in ensuring they get the full value from our products. This will mean developing strong relationships with our customers and understanding their business needs. You will be their advocate with our internal teams, and you will be their guide to our products and services, sometimes training on new features, sometimes identifying new opportunities or empathetically problem solving an issue. Underwriting all of this activity will be a strong focus on and understanding of the power of data and measurement. This role will be based in the US, preferably in New York City.ResponsibilitiesBuild and maintain strong relationships with a portfolio of enterprise customers, serving as their advocate and primary point of contact.Ensure customers understand the full value proposition of our products and are set up for success.Monitor key customer success metrics and reports, identifying trends and areas for improvement. Regularly analyze content data to explain trends and influence decisions and customer strategy. Proactively identify customer needs, challenges, and opportunities for growth.Create tailored customer success plans to drive adoption, engagement, and renewal; implement them.Collaborate with cross-functional teams (e.g., product, delivery, support, and account management) to ensure customer happiness and success.Champion the voice of the customer by providing feedback and insights to improve product development and develop customers into devoted advocates.Requirements:5+ years of experience in client-focused work, such as Customer Success or Business Consulting (8-10 years preferred).Real world experience influencing business decisions with a mixture of best practices and rational data interpretation and analysisStrong understanding of the customer journey and ability to build rapport with people from all levels of customer organizations.Excellent communication, presentation, and interpersonal skills.Proven track record of exceeding customer expectations and driving positive business outcomes.Proficient in customer success software (e.g., Salesforce).Ability to work independently and manage multiple priorities simultaneously.Enthusiasm for enterprise content and a passion for helping others succeed.Benefits:Stock optionsMedical, Dental, and Vision benefitsUnlimited PTOBirth and bonding leaveSalary Target - $115K - $125K + BonusZoomin is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Project Manager Energy Policy & Regulatory Affairs - State Regulatory Affairs Job Info 112367 Posting Expiration Date:Jun 1, 2024 Schedule Type:Full-Time Minimum Salary:$140000 Maximum Salary:$180000 Organization:Energy Policy & Reg Affairs Department:State Regulatory Affairs Section:ENGYPOLRA State Reg Affairs Location:NY-New York-4 Irving Pl Headquarters Similar Jobs Project Specialist - Legal Tech, Law-Practice Operations, Legal Innovation & Operations (https://careers.coned.com/jobs/14398187-project-specialist) Section Manager 3L - Practice Operations Investigations and Claims Project Manager - 3L - Energy & Environmental Law (https://careers.coned.com/jobs/14384095-project-manager) Assistant General Counsel - General Litigation Sr. Attorney - Commercial Transactions (https://careers.coned.com/jobs/14165676-sr-attorney) Job Description Mission Statement + Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Core Responsibilities + Lead regulatory projects, which may include developing regulatory proposals, establishing or modifying regulatory policies, or managing regulatory engagement and relationship management efforts. These regulatory projects will support the Company's core operational activities, the Company's Clean Energy Commitment, advance the Company's strategic objectives, and benefit the Company's customers, with a focus on state regulatory issues at the New York Public Service Commission and the New Jersey Board of Public Utilities. + Communicate and advocate for the output of these regulatory projects with state regulators and stakeholders in ways that express integrity and authoritative knowledge. + Organize and lead internal mutli-disciplinary teams and/or teams of regulatory and business representatives from other electric and gas utilities in the region to develop regulatory projects. + Seek enterprise-wide alignment of strategic business objectives and associated regulatory projects. + Manage regulatory stakeholder outreach during Commission proceedings, including outreach to regulators. Engage with regulatory stakeholders to help the Company and the State meet its core operational activities and clean energy goals, and effectively meet the needs and expectations of customers. Proactively address customer and regulatory stakeholder issues. Identify appropriate communications and issues development with customer groups and other state agencies, including NYSERDA. + Oversee and directly prepare regulatory products, including analyses, position papers, comments, and presentations that will support development and implementation of policies that promote Company objectives, while taking into account energy and environmental concerns and customer interests/impacts. Development of regulatory products may be done in collaboration with the Company's Energy & Environmental Law department, and business subject matter experts, as well as other utilities. + Communicate regulatory issues with company employees to gain their input in the policy development and implementation process and increase their awareness and acumen related to regulatory projects. + Develop presentation materials for use in communications efforts. Identify and, where appropriate, create material to advocate positions including participation in conferences and other external forums. + Represent the company at all appropriate regulatory and industry-wide meetings, including leading groups as appropriate. + Identify and implement strategies to improve external advocacy for regulatory projects, working with other Corporate Affairs functions. + Build strong alliances with regulatory experts representing other industry stakeholders and seek alliances, including other utilities in New York State and elsewhere in the USA. Participate in trade group discussions and efforts to speak with a more prominent voice; these organizations include Edison Electric Institute and American Gas Association. + Work with other state agencies as appropriate on policy and regulatory matters, including NYSERDA and the NYS Department of Environmental Conservation. + Perform other related tasks and assignments as required. Required Education/Experience + Bachelor's Degree Degrees in Public Policy, Political Science, Economics, Environmental Science, Engineering, Business, Economics or other discipline relevant to energy regulatory functions preferred. and At least 8 years. Relevant work experience in the utility or energy industry or another highly regulated industry. or + Master's Degree Masters of Business Administration or Masters of Public Policy preferred and At least 6 years. Relevant work experience in the utility or energy industry or another highly regulated industry + and At least 6 years. Relevant work experience in the utility or energy industry or another highly regulated industry Preferred Education/Experience + Master's Degree Masters of Business Administration or Masters of Public Policy preferred and At least 6 years. Relevant work experience in the utility or energy industry or another highly regulated industry Relevant Work Experience + Direct and substantial experience working with or for state energy regulators Required + A diversity of operational or staff position experience working for a regulated utility, a utility regulator or for a company or a regulator in another economically regulated industry. Required + Played a leadership role in developing, communicating and implementing major policy initiatives in the utility or energy industry. Required + Knowledge of the regulated utility business model. Required + Strong presentation, written and verbal communications skills. Required + Demonstrated leadership and organizational skills. Required + Fluency with Microsoft Word and PowerPoint. Required + Direct and substantial experience in electric, gas or steam utility operations, rates and tariffs, IT, or finance. Preferred + Fluency with Microsoft Excel. Preferred Skills & Ability + Experience in a regulated environment + Project Demonstrated project management skills + Strong written and verbal communication skills + Develops and delivers effective presentations + Excellent collaboration and team building skills Licenses & Certifications + Driver's License Required Physical Demands + Must sit or stand to answer a phone for entire shift + Must sit or stand to use a keyboard, mouse, and computer for entire shift + Must stoop, bend, reach and kneel throughout the workday + Must stand to use operate office equipment for entire shift Other Physical Demands + Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. + Must be able and willing to travel within Company service territory, as needed. + Must be willing and able to travel between New York City and Albany on a regular basis, via automobile or train. Other travel may also be required. + May be required to carry handouts, laptop computer, etc. to meetings. Technical Difficulty Statement + For technical issues, please contact us at [email protected] Equal Opportunity Employer + Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Position: Director of Customer Success US - SaaS, SDLC, DevOps.Location: New York City - **Candidates must be based in New York**Our client is a highly funded and rapidly scaling SaaS Vendor headquartered in the heart of New York City. They are dedicated to empowering businesses to streamline their software development and deployment processes with innovative solutions. As they continue to expand their global presence in the market, they seek a strategic leader to spearhead the Customer Success Strategy in the United States.Job Description:As the Head of Customer Success US, you will play a pivotal role in driving customer satisfaction, retention, and growth within the US market. You will lead a team of passionate Customer Success Managers, ensuring that our clients receive exceptional support and guidance to maximize their success with our platform. This position offers an exciting opportunity to make a significant impact as we continue to scale and innovate.Key Responsibilities:Lead and mentor a team of Customer Success Managers based in the US, fostering a culture of excellence, collaboration, and continuous learning.Provide strategic direction and guidance to the Customer Success team, setting clear objectives and KPIs aligned with company goals.Customer Success Strategy:Develop and execute a comprehensive customer success strategy tailored to the US market, driving adoption, retention, and expansion.Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure alignment and synergy in customer-facing initiatives.Customer Relationship Management:Build strong, trusted relationships with key stakeholders at customer organizations, serving as a strategic advisor and advocate for their success.Proactively engage with customers to understand their business objectives, challenges, and opportunities, and identify ways to drive value through our solutions.Retention and Growth:Implement strategies and initiatives to maximize customer retention, reduce churn, and drive expansion opportunities within the existing customer base.Partner closely with Sales and Account Management teams to identify upsell and cross-sell opportunities, driving revenue growth and increasing customer lifetime value.Qualifications:Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field; MBA or equivalent preferred.Proven track record of success in a customer-facing leadership role, preferably within the B2B SaaS technology industry.Deep understanding of DevOps principles, Software Development Practices, and technologies is highly desirable.Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams.Strategic thinker with the ability to develop and execute customer success strategies that drive business results.Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with customers and internal stakeholders.Analytical mindset with a focus on data-driven decision-making and continuous improvement.Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.Customer-centric mindset with a passion for delivering exceptional customer experiences and driving customer success.Be a part of a dynamic team that is shaping the future of DevOps and Software Development innovation. If you are a strategic leader with a passion for customer success and a drive to make an impact, we want to hear from you!Apply now to explore this exciting opportunity:[email protected] / +1 (929) 451 0668