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Medical Specialist Salary in Nashville, TN

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Regulatory and Compliance Management Specialist
Meharry Medical College, Nashville
The Regulatory and Compliance Management Specialist (RCMS) will ensure that the Meharry Medical College (MMC) clinical data managed under its Enterprise Data and Analytics (EDA) Division complies with industry specifications, standards, regulations, and laws. Focused on core data technologies with strong ties to application areas across campus, the EDA division collects, stores, analyzes, governs, and stewards data to drive optimal outcomes for the entire Meharry Medical College enterprise which comprises the Academic enterprise, the Business enterprise, the Clinical enterprise, and the Research enterprise. The RCMS will spearhead the development and oversight of all regulatory, compliance, quality assurance, governance, and educational activities under the Clinical Data Stewardship department of the EDA division. The responsibilities include management of data operations engaged in clinical research including exempt and non-exempt research with human subjects. This role requires expertise in federal laws pertaining to the contracting of research services to integrated and affiliated physicians, Common Rule (45CFR46), Food and Drug Administration (FDA) regulations, International Council on Harmonization (ICH) Good Clinical Practice Guidelines, and other relevant requirements and guidelines related to the ethical study of human research subjects.The RCMS must possess a commitment to advancing systems research goals in promoting the culture of conscientiousness for the ethical conduct of human subject research throughout pertinent systems. This position serves as a resource providing guidance to the MMC research community on regulations that govern the areas of conflict of interest, human subject research, research misconduct, and responsible conduct of research, and ensures appropriate review/ routing/ approval of all system research activities for required approvals.The results-driven RCMS will collaborate with internal and external stakeholders on compliance-related issues, and will review operational practices, documentation and procedures; create and enforce compliance plans; implement and develop regulatory compliance strategies; conduct compliance audits; and perform regulatory risk management. We are seeking a RCMS to.Daily Operations• Follow requirements of applicable national and international regulations, and assist data professionals and staff in understanding how to interpret these regulations.• Guide team in analyzing data received and preparing documentation for submission to obtain clearance or approval for a product.• Participate in developing policies, processes, procedures, and governance policies.• Responsible for implementation of on-prem or cloud infrastructure to ensure the whole process follows all the regulations and ensures compliance. Keep records and prepare documentation.• Participate in product development and verify compliance with design control requirements and procedures.• Determine appropriate regulatory requirements and strategies for company projects including both domestic and foreign activities and provide regulatory consultation to internal and external entities.• Interview executives, managers, and employees to determine compliance-related priorities.• Review pertinent documentation, processes, and practices.• Monitor reports and data quality responsiveness, identify and resolve problems, and determine action plans in consultation with the required offices.• Provide ongoing education and training support to faculty and staff on regulatory processes. Oversee and ensure faculty or other staff comply with regulatory measures on internal or external portals.• This position will be a critical resource and subject matter expert regarding the hosting and execution of inspections, whether they be self-inspections or by external entities• Ensure regulatory changes are reviewed each day, draft overviews and change analysis statements to ensure updates are communicated/cascaded to relevant parties• Interact with legal, risk and compliance, development and analytics departments, federal agencies, industry organizations, and interdepartmentally and external departments at all levels.• Develop and enact regulatory compliance strategies.• Coordinate regulatory compliance procedures across organizational structures.• Monitor compliance and facilitate interventions to manage risks.• Perform compliance audits and compile reports.• Document compliance-related processes and maintain records.• Keeping abreast of regulatory changes and developments in the regulatory environment.• Performs other related duties as assigned.Required Skills• Extensive knowledge of industry regulations and governing laws pertaining to clinical data and operations.• Proficiency in office and compliance management software.• Exceptional analytical, investigative, and organizational skills.• Knowledge of data privacy and security concepts, practices, and technologies.• Knowledge of U.S. and international data privacy regulations especially related to protected health information• Demonstrate the ability to lead complex projects that include clinical studies.• Demonstrate ability to consistently exercise sound judgment and initiative in complex clinical and business problems• Proven ability to distill complex business issues and provide logical, compelling, and clear plans for action• Self-starter, self-motivated, high level of initiative within a fast-paced, constantly evolving data management environment.• Excellent diplomacy, facilitation, interpersonal and communication skills• Ability to demonstrate collaboration with diverse stakeholder groups, including research, clinical, and administrative, faculty, and staff• Ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks.• Ability to communicate ideas and execution plans clearly in technical and non-technical environments.• Display an elevated level of professionalism, and high moral and ethical standards in all dealings with business associates and stakeholders.• Excellent attention to detail.Required Experience and Education• Bachelor's degree preferably in Regulatory Affairs or human subject research specialization and/or 2-3 years of experience in Regulatory Affairs, Or Bachelor's degree in nursing or a related field with relevant experience, or Master's degree in Regulatory Affairs or a related field.• An accredited qualification in regulatory and compliance assurance will be advantageous.• Current Certification in Healthcare Research Compliance (CHRC) or Clinical IRB Professional (CIP) strongly preferred• Experience with an institutional review board (IRB) and/or human subjects' research• Experience writing, reviewing, developing, or implementing policies, processes, and procedures.
Customer Service Specialist I
Healthstream Inc., Nashville
Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville, Boulder and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. Troubleshoot and diagnose reported problems and work to understand and correct problems. Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. Identify, test, and verify issues, providing the development team with clear documentation. Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. Participate in testing new features and releases. Suggest recommendations for product enhancements utilizing data and customer feedback. QualificationsRequirements You have at least one year of experience in customer-facing roles. A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience. Practical knowledge of the healthcare industry a definite plus. Qualifications You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully. You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do. You know your audience and can effectively communicate resolutions with both non-technical and technical customers. You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed. You can make complex topics easily digestible by breaking them down into manageable parts. You display active listening skills and are an empathetic customer advocate. You have an insatiable curiosity for learning how things work. You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus. You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family. You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards. You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: Medical, Dental and Vision insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical Bridge Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Payroll Specialist
One Call, Nashville
Payroll Specialist Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our core values of Think Big, Go Fast, Deliver Awe,and Win Together, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life. Salary Range: $46700 - $70100 Salary This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $46700 - $70100 SalaryBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you. • Opportunities to work from home • Competitive wages with opportunities to earn annual merit increases • Paid development hours to use for professional and community development! • 18 days of Paid Time plus 8 company holidays, and 2 personal days per year • $1,000 Colleague Referral Program • Enterprise Recognition Program rewarding colleagues for their extraordinary work • Exclusive discounts on travel, activities, and merchandise via work discount program • Colleague Assistance Program that provides free counseling and financial services • Tuition Reimbursement Program including certifications • Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions • Medical, dental, and vision insurance • Pre-Tax FSA and HSA health savings accounts • 401(k) matching • Company paid life insurance • Company paid short term and long-term disability • Healthcare concierge • Pet Insurance The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY:The Payroll Specialist, reporting directly to the Manager Payroll, administers the payroll function for our organization. Our Payroll Specialist should be able to quickly and effectively learn new technology and leverage it for day-to-day activity, while working to personally maintain an extremely high level of data entry accuracy. You will work with internal customers, People Team members and other payroll team members to understand our business requirements, as well as the configuration of our payroll and timekeeping systems.GENERAL DUTIES & RESPONSIBILITIES:General Payroll Duties: 75%Collects, verifies, and stores company payroll data related to our bi-weekly One Call payroll, and weekly temporary associate payroll in a predetermined and organized fashion. This includes, but is not solely limited to new hires, terminations, job/pay/schedule changes, shift changes, direct deposit changes, withholding changes, and any historical timecard corrections that may be needed.Maintains updates and inputs required information in the timekeeping system.Reviews own data entry, and that of payroll peers, to ensure data accuracy.Reconciles separate files (expense items, imported bonuses, commissions, etc.) to payroll reports before Payroll Manager commits payroll to run.Prepares and reconciles pre/post payroll reports as needed to ensure accuracy of payroll data transmitted to Payroll vendor, and paychecks received by colleagues.Computes wages, taxes, and deductions as needed.Sets up new state and local tax codes, assists with ensuring accurate filings, and prepares quarterly and year-end tax adjustments as needed.Interfaces regularly with third party payroll, tax, and verification of employment vendors.Collaborates with team members in cross-functional payroll learning in order to provide coverage for all payroll processing responsibilities as needed.Supports monthly, quarterly, and yearly audits and coordinate month-end processing of reports, accruals, and reconciliations.Provides payroll information by answering questions and requests.Complies with federal, state, and local legal requirements by studying existing and new legislation; communicates with management on needed actions.Maintains colleague confidence and protects payroll operations by keeping information confidential.Administrative: 25%Applies knowledge of One Call's policies and administrative systems to provide guidance to internal customers with non-routine requests, to research entries, to recommend procedure changes, or to provide individual training.Provides continuous improvement of internal processes to deliver a high-quality, value-added product to our internal customers.Acts as an escalation point for resolving more complex colleague issues that may be escalated through the group inboxes.Responds to vendor and employee verification of employment requests, or requests for wage information as needed.EDUCATIONAL AND EXPERIENCE REQUIREMENTS:Associate's degree in Accounting or Finance or related program preferred, and/or 2-4 years of related and relevant work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES:Must have firsthand experience with UltiPro Payroll and/or Kronos timekeeping (UltiPro is now called UKG).Must be an active and knowledgeable excel user: VLOOKUP, pivot tables, formulas, functions, etc. are excel skills that are used daily in this position.Must be self-sufficient, capable of both following direction but also able to think critically to problem solve "outside the box" if the situation warrants it.Must have working knowledge of federal and state tax or other regulatory changes that could impact payroll.Performs work under general supervision.Handles moderately complex issues and problems, referring more complex issues on to higher-level peers with as much research done as possible to aid in faster resolution.Must demonstrate the ability to maintain confidentiality.PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions. The colleague is regularly required to sit, use hands and fingers, speak, and hear.The colleague is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.The in-office work environment utilizes florescent lighting; noise level is moderate.The emotional demand of the job may cause undue stress from, but not limited to, regular weekly/bi-weekly/quarterly/year end deadlines, and a moderate/heavy workload.Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.Please be advised the job description is subject to change at any time.
Training Specialist
Healthstream Inc., Nashville
Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care -a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville, Boulder and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Information Position Overview The Training Specialistwill be responsible forproviding our clients and internal resources with the knowledge and tools to successfully and independently implement and utilize HealthStream CE Managementproducts and services while using internal/external interactions and product knowledge to continuously find opportunities to improve the current training tools and processes. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Conduct web-based and onsite training for allproducts. Provide feedback from training experiences to improve the curriculum for greater client success. Provide constructive feedback on peer training performance. Integrate client best practices into delivery of training for a more relatable client experience. Develop educational tools for the introduction of new modules/functionality for repeated use by various internal departments and clients. Work collaboratively with internal teams to revise training processes and coordinate client training schedules. Contribute to group projects that develop training materials and training methods to improve customer experiences. QualificationsRequirements Bachelor's degree in related field. 1-3years ofexperience providing software support and/or training. Experience withthe application of adult learning methodologies and techniques required. Experience delivering web-based training desired. Experience developing style guides, conforming to accepted standards in the field. Experience with authoring tools a plus. Qualification Excellent verbal and written communication skills. Excellent time management and organizational skills. Must be flexible to meet deadlines and complete projects as assigned. Must remain open to new challenges and growth opportunities. This position requires a 2-year commitment before being considered for a promotion within the department or to another department. Ability to understand and adopt new technology for producing effective and engaging educational materials. Ability to review and provide constructive criticism on all documentation for accuracy, proper grammar, and utility. Ability to handle prioritize work schedule and projects accordingly. Ability to successfully interact with clients and understand the needs of each unique organization. Ability to maintain a positive attitude in various climates and motivate and support colleagues and team members. Ability tofunction as part of a goal-oriented team. Ability totravel occasionally to customer trainings and internal team meetings in Nashville. This should not exceed 3-4 times a year. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: Medical, Dental and Vision insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical Bridge Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Credential Specialist
Beacon Hill Staffing Group, LLC, Nashville
SUMMARY:The Credentialing Specialist will play a key role in ensuring that healthcare professionals meet the necessary qualifications and standards to provide medical services. This 14-week contract position, with the possibility of extension, involves accurate and high-quality credentialing practices that align with regulatory and accreditation standards, as well as hospital and medical staff bylaws. The specialist will be responsible for identifying opportunities for process improvement within the credentialing process and assisting in implementing changes to enhance departmental efficiency.RESPONSABILTIES:Provide accurate, high quality credentialing practices that comply with regulatory and accreditation agencies, hospital and medical staff bylaws, rules and regulations, and policies and procedures.Continuously strives for best practice and identifies improvement opportunities in the credentialing process and/or other department activities and assists to facilitate change.EXPERIENCE:1+ year(s) of medical administrative services experience or its equivalent - RequiredEDUCATION:High School Diploma or GEDBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™
ADA Specialist
Meharry Medical College, Nashville
The Americans with Disabilities Act (ADA) Specialist works with the Director of the Center for Academic Success and Achievement (CASA) to coordinate academic accommodations for students with disabilities across all five schools at Meharry Medical College (MMC). This role involves managing, planning, and evaluating reasonable academic accommodations and advocating for disability-related student services and resources. The ADA Specialist will educate faculty, staff, and administrators on ADA policies and best practices to foster an inclusive educational environment. The ADA Specialist must be agile, forward-thinking, innovative, and detail-oriented to develop and advance this unit.Daily OperationsAccommodation Coordination: Manage diverse academic accommodation requests for students with disabilities. Work with students, faculty, and staff to ensure timely and proper implementation. Maintain accurate and confidential records. Analyze data to identify trends and facilitate organizational change. Produce detailed reports when necessary.Compliance and Evaluation: Work with CASA Director and General Counsel to monitor and evaluate the effectiveness of accommodations and services, ensuring compliance with the ADA and institutional policies. Partner with faculty and staff to ensure accurate implementation.Advocacy and Support: Act as an intermediary and advocate for students with disabilities, addressing their needs and ensuring they receive the necessary academic resources. Oversee inclusive communication efforts and create a student accessibility advocacy group. Collaborate with local and national schools and programs to build community support. Attend and present at accessibility conferences. Find and apply to accessibility-related grants.Education and Training: Educate faculty, staff, and administrators on ADA policies, legal requirements, and best practices to promote an inclusive environment. Facilitate events and programs related to student accessibility.Policy Development: Expand and revise institutional policies related to disability services and accommodations.Perform other related duties as assigned.Required SkillsUnderstand and empathize with health professional students with disabilitiesKnowledge of the ADA, Section 504 of the Rehabilitation Act, and other relevant disability lawsKnowledge of higher education policies and procedures related to accessibility and academic accommodationsAwareness of assistive technologies and auxiliary aidsPlan, direct, and manage work in a fast-paced environmentEstablish and maintain effective working relationships with othersEffective verbal and written communication skillsAbility to facilitate workshops and presentationsHighly organized and able to establish priorities, set goals, and implement data-driven changeAble to work and think independentlyKnowledge of media and marketing techniquesExperience with Microsoft Office and database managementAbility to operate a personal computer, audio-visual equipment, and other office equipmentRequired Education and ExperienceMaster's degree in higher education administration, education, counseling, or human resources preferredBachelor's degree requiredA minimum of three (3) years of experience in a similar or related position within a higher education, medical, or health-related settingPrior experience with student accessibility is requiredADA Coordinator Training Certification Program (ACTCP) is preferred but not required
Infusion Systems Sales Specialist
B. Braun Medical Inc., Nashville
B. Braun Medical, Inc.B. Braun Medical, Inc.Infusion Systems Sales SpecialistUS-TN-Nashville | US-KY-LouisvilleJob ID: 2024-24592Type: Remote - Full Time# of Openings: 1Category: SalesRemote U.S.OverviewAbout B. Braun B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.ResponsibilitiesPosition Summary: To consistently drive the sales number in large volume infusion devices; protect and upgrade the installed base of B.Braun infusion devices; protect and drive disposables, services and programs used in conjunction with infusion devices.Responsibilities: Essential DutiesWork with varying Hospital sales specialties to qualify new leads and advance the sales process.Call on all buying influences to position the products value to meet customer’s needs.Prepare financial analysis, proposals, clinical and competitive analysis for customers and prospects.Manage account strategies to include committee presentations, product evaluations and executive suite proposals.Manage IV pump evaluations within the territory to include: selecting the evaluation unit negotiating the number of devices to evaluate, length of the evaluation, training of Hospital personnel and working with B.Braun resources on scheduling of sales and service support.Negotiate all capital equipment proposals and co-manage pricing on captured disposables and services within management guidelines to maximize ASP and GP.Maintain awareness of competitive activity regarding pricing and sales and marketing strategies and tactics.Train and support ITS’s as needed on pump sales techniques, product knowledge and competitive sales strategies.Drive win/win relationships and maintain customer satisfaction. Prospect and qualify territory for new leads through sales calls in person and over the telephone.Achieve 100% of sales plan.Perform various administrative tasks as required.Conduct all transactions and manage all relationships with a high degree of integrity.Expertise: Knowledge & SkillsBasic computer aptitude.Extensive knowledge of B.Braun’s IV products and services.Strong understanding of hospital structure and role of personnel.Excellent communication and interpersonal skills.Strong organizational skills.Strong math aptitude.Ability to initiate projects and tasks with little or no direction.Ability to make decisions independently, sometimes without many facts available, to solve a customer problem or concern.Ability to work well independent of supervision, as well as in a team environment.Ability to work well with diverse personalities and backgrounds of people.Ability to handle high-pressure sales situations with confidence.Ability to travel extensively and work odd hours and shifts.Professional image. #ID#LI#AL It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law. The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.Target Based Range$67,921 to $84,901 (plus incentive compensation)QualificationsExpertise: Qualifications - Experience/Training/Education/Etc Required:Bachelor’s Degree in a related field.Minimum 2 years previous experience in the sales of IV infusion devices at a competitive company or within B.Braun as an ITS or Continuing Care Representative.Proven track record of success at B.Braun or at a competitive company.Frequent overnight business travel (domestic).Valid driver’s license and current automobile registration and insurance. Desired: Related training in selling and negotiating.Completion of B.Braun’s graduate training curriculum.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds..Additional Information Responsibilities: Other Duties The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.What We OfferB. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.NoticesEqual Opportunity Employer Veterans/DisabledAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.PI249459146
Customer Service Specialist I
Healthstream Inc., Nashville
Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville, Boulder and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Overview You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client's biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up. Troubleshoot and diagnose reported problems and work to understand and correct problems. Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. Identify, test, and verify issues, providing the development team with clear documentation. Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. Participate in testing new features and releases. Suggest recommendations for product enhancements utilizing data and customer feedback. QualificationsRequirements You have at least one year of experience in customer-facing roles. A bachelor's degree in a related discipline is preferred. Education requirements may be waived based on practical experience. Practical knowledge of the healthcare industry a definite plus. Qualifications You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully. You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do. You know your audience and can effectively communicate resolutions with both non-technical and technical customers. You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed. You can make complex topics easily digestible by breaking them down into manageable parts. You display active listening skills and are an empathetic customer advocate. You have an insatiable curiosity for learning how things work. You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus. You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family. You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards. You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: Medical, Dental and Vision insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical Bridge Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
eLearning Specialist
Healthstream Inc., Nashville
Company Overview HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives. Why Join Us At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry. We're proud of our values-forward culture that offers our people: Mission-oriented work Diverse and inclusive culture Competitive Compensation & Bonuses Comprehensive Insurance Plans Mental and Physical Health Support Work-from-home flexibility Fitness Center Reimbursements Streaming Good time off for volunteering Wellness workshops Buddy Program for new HealthStreamers Collaborative work environment Career growth opportunities Continuous learning opportunities Inspiring workspaces to collaborate and connect with other HealthStreamers Free employee parking at our Resource Centers in Nashville, Boulder and San Diego At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you! HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. Position Overview The eLearning Specialist will utilize expertise in the instructional design and development of Interactive eLearning for use by external and internal audiences. The eLearning Specialist will demonstrate principles of Adult Learning with acknowledgement of learning style differences, as well as display knowledge of current e-learning design principles and practices. A variety of design and development tools may be used, including Techsmith Camtasia, Adobe Captivate and any HealthStream proprietary tools. Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. Gather information and Collaborate with Training Team members and other internal subject matter experts (SMEs) to determine and prioritize eLearning development needs, learning objectives, and training content. Draft storyboards and scripts that include opportunities for learners to develop their knowledge and skills through interactive, case-based content. Develop training videos using aesthetic design composition that is grammatically correct and free of typographical errors. Maintain the eLearning library including periodic review and as-needed edits and revisions. Collaborate with the Training and Technical Writing Teams to ensure that all training assets complement each other in style and content. Work in HealthStream's proprietary Learning Management System (LMS), including assigning learning and updating Courses and Curriculums. Actively participate in department and organizational quality initiatives. Actively contribute to the attainment of quarterly performance goals. Exemplify HealthStream values on a daily basis. Perform other duties as assigned including periodic evaluation of new design and development. QualificationsRequirements Experience in eLearning instructional design and development preferably for software (Saas) training videos, using a variety of development tools. Experience working with a Learning Management System (LMS). Working knowledge of adult learning principles, learning styles. Ability to implement evaluation methodologies. Prior experience with Screen Recording and Video Editing. Knowledge of Visual/Graphic Design principles is desired. Knowledge of HealthStream products and services a definite plus. Bachelor's degree, preferably in adult learning, instructional design or related field. Qualifications High-level computer skills, including Windows, MS Office, and Internet-based applications. Excellent written and verbal communication skills. Mastery of English including grammar, spelling and sentence structure. Deadline-oriented. Consistently meets stated timeframes unless faced with unavoidable circumstances. Customer-centric mindset, strong interpersonal skills, and patience required. Must be organized and detail-oriented. Must be multi-task oriented; working with a sense of urgency and a desire for excellence in performance. Team-oriented. Able to quickly adapt to changes in routine, platform functionality and/or training curricula. Works independently with minimal direct supervision. Ability to multi-task and set appropriate priorities. Comfort working in a fast-paced environment where demands of the position may fluctuate unexpectedly. Embrace opportunities to interface regularly with others. Ability to comfortably interface with technical personnel. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including: Medical, Dental and Vision insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical Bridge Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
On-Site Medical Call-Center Specialist
DCI Donor Services, Nashville
DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSIONFor over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel.Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. *This is not a fully remote position. This position is located in Nashville, TN.This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:30am). This position will require training during day shift. The ideal candidate will have:A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification1+ years in a health-care related position including use of medical terminology.CTBS, RN, or LPN desired.Working knowledge of computers and Microsoft Office applications.Ability to exercise independent judgement and multitask.Exceptional teamwork, communication, and conflict management skills.Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including:Up to 176 hours (22, 8-hour days) of PTO your first yearUp to 72 hours (9, 8-hour days) of Sick Time your first yearTwo Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage403(b) plan with matching contributionCompany provided term life, AD&D, and long-term disability insuranceWellness Program Supplemental insurance benefits such as accident coverage and short-term disabilityDiscounts on home/auto/renter/pet insuranceCell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer – M/F/Vet/Disability. PI250033230