Job DescriptionWhen you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.Location/Division Specific InformationThe Sr Manager, Manufacturing Planning role is located in Middletown, Virginia, which is a vital site to the Clinical Diagnostics Division. This role will likely have 7-10 direct reports.What will you do?Leads the Production Planning/Scheduling team to assure compliance to our Customers' requirements.Work with various groups in the organization to develop and distribute a master production schedule.Lead all aspects of the Production Planning/Scheduling process, ensuring master schedules are prepared for select product groups.Work closely with Director of Manufacturing and Value Stream Managers to drive optimization of scheduling and production to improve key metrics such as OTIF, Backorder, Schedule Attainment, Utilization, and Overtime.Work with Demand Planning and Manufacturing Leadership in SIOP and Supply Review processes.Support business analysis on economic order sizes and order grouping.Drive ownership of routers and production standards with Manufacturing Leadership and Supply Chain AnalystMeet team and individual performance expectations focusing on Safety, Quality and Delivery.Prepare and coordinate the issuing of weekly production schedules and shop packets for assigned products to ensure compliance with the Master Production schedule.Determine priorities and initiate action where changes in forecast and/or resources dictate re-evaluation of existing schedules.Monitor and coordinate activities of other departments as it relates to the resolution of problems affecting products that are scheduled.Serve on element teams for new product introduction when required.Perform above functions to meet department and plant goals and objectives. These objectives include, but are not limited to service level, inventory levels, on-time delivery of shop packets, expediting to get products inventory on-time and inventory management.Demonstrate role model behaviors focusing on dedication to our company values, open communication, employee engagement and meeting or exceeding our customers' expectationsLead and direct the team's Continuous Improvement (PPI) projects.Establish meaningful goals, conduct performance reviews, provide developmental opportunities, address performance expectations and ensure required training is completed.Ensure the most efficient utilization of resources through review of customer requirements and plant resources.Work with customers to develop effective production schedules and adequate inventory to meet their requirements and improve overall customer satisfaction levels.Review and develop new techniques in the planning area to assure the most efficient methods are applied in meeting our customers' requirements.Work with senior management staff to ensure implementation of company goals or other special assignments, such as product/facility transfers.Other duties that may be assigned.Minimum Requirements/Qualifications:Bachelor's degree in Business or a science or equivalent experience in business or production management environment. Experience in Manufacturing Planning and SAP is required. Additional experience in Materials Management and Procurement highly desired.At least 10 years of experience in a production environment, preferably in a Diagnostics company and/or FDA or other highly regulated environmentKnowledge, Skills, Abilities:Leadership skills as exemplified by the ability to influence the actions and opinions of others.In depth working knowledge of SAP systems, planning systems, production control, customer service/order processingDemonstrated ability to facilitate processes across functional lines.Demonstrated knowledge of ISO/FDA and other regulatory requirements.Attention to detail; creativity combined with strong analytical skills (the ability to view a situation logically, break it down into manageable tasks and identify alternative plans of action).Highly responsive to internal and external customers.High degree of experience and capability in working with all levels of the organization to achieve requirements.Highly adept in working with high-level business analysis and presentation; effectively present information and respond to questions from groups of managers, clients, customers and the general public.Ability to write reports, business correspondence and standard operating procedures.Good planning and organizational skills; must be able to handle multiple competing priorities.Proven ability to implement improvements/cost savings.Excellent communication and collaboration skills.Highly Desired Skills:Excellent Excel skills with VBA.Excel with SAP Script Recording and Playback.SQL. Optimization experience with Solver in a manufacturing environment.Physical Requirements:Normal office environment.Position may require frequent communication and walking to other areas in which designated PPE will be required.Position will require sitting and standing.Employee may occasionally lift and/or move up to 10 pounds.BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Service Desk Analyst

Community Health Center, Middletown

Job Description Summary:The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.Job Description:Job DescriptionResponsibilitiesThe Service Desk Analyst role oversees all 1st & 2nd level support needs of the agency's desktops, laptops, mobile devices, network, telecommunications systems and all Microsoft based software. Responsible for managing the IT Service Desk's ticketing systems including escalation, prioritization and dispatching of staff for resolution and ongoing maintenance. Ensures adherence to service level agreements and KPI metrics and standards.The candidate will also oversee the IT onboarding and off-boarding process by managing the ordering, configuration, setup, and tracking of required devices, licenses, supplies, and software to ensure within the agreed upon time frames with CHC management. Strategy & PlanningAssist in developing long-term strategies and capacity planning in relation to on and off boarding requirements to support the agency growth and meet service level agreements within timeframes specified.Assist in the development of short-long term strategies for enhancing the Service Desktop operations and processes including the tools and software to support the growth of the agency Acquisition & DeploymentConducts research on products in support of equipment procurement and deployment efforts. Evaluates and recommends products for purchase to improve service delivery and reliability.Orders technical specifications for purchasing of PCs, laptops, desktop hardware and related products.Operational ManagementPerform on site analysis, diagnosis, and resolution of complex IT Hardware/Software problems, and recommend, document and implement corrective solutions, including offsite repair for remote users as needed.Train and mentor IT Service Desk staff on best practice and technology managementSupervises the building and updating of IT device images and related software updates across IT areas by working in coordination with Infrastructure, Security and Application teams in testing and validating builds prior to deployment.Install, configure, test, maintain, and troubleshoot end-user equipment and related hardware and software in order to maintain or exceed required service levels.Collaborate with Security, Infrastructure and Applications teams to ensure efficient operation of the company's computing environment.Receive and respond to incoming calls, pages, and/or e-mails regarding IT issues or problems in a timely mannerPrepare tests and applications for monitoring service desk and equipment performance, then provide performance statistics and reports.Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring Desktop/ laptop devices.Maintain and track inventory of all equipmentAccurately document instances of desktop equipment or component failure, repair, installation, and removal.When necessary, liaise with third-party support and equipment vendors.Maintain service levels agreements with CHC locations. Meet regularly with on-site managers to review performance to service levels agreed upon.Organize, track tasks and coordinate the service activities on a daily basisOrder and receive equipment and maintain inventory stock for repairs and maintenanceMaintain ticketing system to accurately reflect status of IT tickets, to improve service, efficiency, and reduce costsPerform other duties as assignedQualifications EducationAssociates (Required)Work ExperienceCustomer Service/Customer RelationsInformation Technology/Business IntelligenceSkillsHelp Desk Customer Service / TicketingOrganization Information:Location:Knowledge and Technology CenterCity:MiddletownState:ConnecticutTime Type:Full time