Workflow Developer Salary in Miami, FL

Location: REMOTESalary: $80,000.00 USD Annually - $92,000.00 USD AnnuallyDescription: Our client is currently seeking a ServiceNow Developer 1ONLY candidates in state of CALIFORNIA GENERAL DESCRIPTION: The ServiceNow Developer I is an entry-level position responsible for assisting in the design, development, and maintenance of the ServiceNow platform within the organization. The candidate will work under the supervision of senior developers and will be involved in building and modifying applications, workflows, and integrations to support business needs. This role provides an excellent opportunity to learn, grow, and contribute to the organization's digital transformation initiatives.TASKS, DUTIES, FUNCTIONS: Development and Maintenance: • Assist in the development of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations. • Support the maintenance and enhancement of existing ServiceNow applications.Testing and Deployment: • Perform unit testing of developed solutions. • Assist in deploying updates and new configurations to the production environment following the company's change management processes.Documentation: • Document all development and maintenance work to ensure knowledge transfer and system maintainability. • Contribute to the creation and maintenance of user guides and training materials.Support: • Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests. • Assist in troubleshooting and resolving issues reported by end-users.Collaboration: • Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals. • Attend and participate in team meetings and collaborative planning activities.Continuous Improvement: • Participate in training and educational opportunities to enhance knowledge and skills. • Contribute ideas and feedback for process and system improvements.Compliance: • Adhere to the organization's IT policies, procedures, and standards.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: • Effective oral and written communication skills required to interpret, resolve, and document business or technical. • Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. • Must be able to self-prioritize work in a manner that maintains deliverable targets. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: • INTERNAL: All levels of staff and management. • EXTERNAL: VendorsQUALIFICATIONS: EDUCATION: Bachelor's Degree in Computer Science, Information Systems, or a related field.EXPERIENCE: 0-2 years of experience with ServiceNow or other ITSM platforms. Prior internship or co-op experience in a similar role is a plus. ServiceNow Certified System Administrator certification is preferredKNOWLEDGE / SKILLS: • Basic understanding of IT Service Management (ITSM) processes. • Basic knowledge in web development technologies like JavaScript, HTML, and CSS. • Good problem-solving skills and attention to detail. • Excellent communication and interpersonal skills. • Ability to work effectively in a collaborative team environment. • Willingness to learn and adapt to new challenges. • Strong desire to grow within the ServiceNow development career path.PHYSICAL REQUIREMENTS: • Prolonged sitting throughout the workday to accomplish tasks. • Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed. • Occasional travel may be required. • Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. • Hearing within normal range. • Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. • May work additional work hours to accomplish tasks.LICENSES / CERTIFICATIONS: ServiceNow Certified System Administrator certification is preferred.Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $130,000.00 USD Annually - $150,000.00 USD AnnuallyDescription: Our client is currently seeking a SERVICENOW LEAD DEVELOPER CSM ServiceNow Lead Dev CSM - 12 month contract Notes - - Contractors: $75-$85/hr - can look in Texas/Arizona/California o Contractors - Day 1 be an order taker on new requirements - Looking for Lead/Senior resources - Working on the Member Side of the house of ServiceNow Need to have those certifications - ServiceNow Certified Application Developer and/or Certified Customer Service Management Implementation Specialist is strongly preferred. - Responsibilities - building out a set of requirements to follow Kelly's lead to build them out. ServiceNow Customer Service Management (CSM) Expert & Certified Application Developer to join our dynamic team. This role offers an exciting opportunity to leverage your deep knowledge of CSM functionalities and application development expertise to drive innovation and optimize our customer service operationsTASKS, DUTIES, FUNCTIONS: 1. Process Improvement: a. Analyze existing customer service processes and identify areas for improvement. b. Leverage ServiceNow features (workflows, automations) to automate tasks and optimize workflows. c. Develop and implement process improvement initiatives within the CSM module. d. Continuously monitor and evaluate process effectiveness and suggest further enhancements. 2. CSM Configuration: a. Configure the CSM module to align with best practices and meet specific business needs. b. Design and implement workflows, automations, and knowledge base articles within CSM. c. Integrate the CSM module with other ServiceNow modules and potentially external systems. d. Manage user roles and permissions within the CSM module. 3. Collaboration: a. Work closely with business stakeholders to understand their requirements and translate them into actionable configurations. b. Collaborate with IT development teams to ensure seamless integration with other ServiceNow functionalities. c. Provide training and support to end-users on utilizing the CSM module effectively 4. Technical Leadership: a. Lead the ServiceNow development team, ensuring the delivery of high-quality solutions. b. Provide technical oversight and guidance, ensuring best practices and standards are adhered to. 5. Project Management: c. Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions. 6. Development & Customization: d. Oversee the design, development, and customization of ServiceNow applications, modules, and integrations. e. Lead the resolution of complex technical issues, providing long-term solutions to recurring problems. 7. Stakeholder Engagement: f. Serve as the primary point of contact for ServiceNow-related activities and engagements with various departments. g. Gather and prioritize requirements from different stakeholders, ensuring the ServiceNow platform meets organizational needs. 8. Performance Monitoring & Optimization: h. Monitor the performance and health of the ServiceNow platform, ensuring system performance and reliability. i. Lead initiatives to optimize configurations and improve the efficiency and effectiveness of the ServiceNow platform. 9. Training & Mentorship: j. Mentor and provide training to ServiceNow developers and other team members. k. Develop and deliver training materials to educate end-users on ServiceNow functionalities.10. Documentation & Compliance: l. Ensure comprehensive documentation for all developed solutions and system configurations. m. Ensure compliance with organizational standards, industry best practices, and applicable laws and regulations. n. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree in Computer Science, Information Systems, or a related field. Master's Degree is a plus. • EXPERIENCE: Minimum of 5 years of experience developing and implementing ServiceNow CSM applications. • Minimum of 8 years of experience developing service management applications.2. KNOWLEDGE/SKILLS a. Advanced technical knowledge of the ServiceNow platform. b. Strong leadership, project management, and team collaboration skills. c. Excellent communication, interpersonal, and stakeholder engagement skills. d. Ability to manage multiple priorities and tasks in a fast-paced work environment. e. Strong problem-solving skills, with a focus on providing solutions that drive organizational value. f. Proven experience in designing, developing, and deploying ServiceNow applications using ServiceNow APIs and scripting languages (e.g., JavaScript).LICENSES / CERTIFICATIONS: ServiceNow Certified Application Developer and/or Certified Customer Service Management Implementation Specialist is strongly preferred. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $55.00 USD Hourly - $58.00 USD HourlyDescription: Our client is currently seeking a Technical/Systems Analyst: IV (Lead)We are looking for a systems analyst to join our internal team and help us optimize and enhance our human resources management system (HRMS) and other related applications. You will be responsible for analyzing, designing, testing, and implementing solutions that improve our HR processes and data quality and will support functional configuration, implementation, and production activities for an Oracle Fusion HCM environment. 3 years of experience supporting and solutioning new features/functionality in Oracle Fusion HCM environment is required.Responsibilities:• Collaborate with internal and external stakeholders, such as HR, Technology, Finance, and Legal departments, to understand and anticipate their needs and expectations.• Work with HRMS/HRIS to facilitate issue resolution, troubleshoot functional application issues, develop creative solutions to support business needs, help determine opportunities for exercising additional application capabilities.• Work with business partners to develop and implement acceptance test plans; coordinate the acceptance test process, validation of results and resolution of problems.• Help the product owner to define and prioritize the product backlog and communicate the business value of each feature.• Perform data analysis and validation to ensure the accuracy and consistency of HR data impacted by changes and enhancements.• Design and develop reports, dashboards, and visualizations to support HR decision-making and reporting.• Write user stories, acceptance criteria, and test cases for the Development team.• Collaborate with Developers and Vendors to implement and test system enhancements and integrations.• Provide user training and support for HRIS/HRMS and other HR departments.• Monitor and evaluate the performance, usability, and feedback of the products.• Identify and recommend opportunities for process improvement and automation.• Stay updated on the latest trends and best practices in HR systems and technologies.Requirements:• Bachelor's degree in human resources, business administration, information systems, or a related field.• Minimum 3 years of experience as a systems analyst or a similar role supporting and implementing HR related systems.• Minimum of 3 years of experience supporting and solutioning new features/functionality in Oracle Fusion HCM environment.• Knowledge of Fusion Analytics Warehouse (FAW) and other 3rd Party reporting tools a plus.• Experience with other HRMS, ERP systems such as BrassRing, Visier, ADP EV5, SAP Compensation and Eightfold preferred.• Knowledge of HR processes, policies, and regulations.• Proficient in SQL , Excel , XML, and other data analysis tools.• Excellent communication, presentation, and problem-solving skills.• Ability to work independently and as part of a team.HCM experience in the following areas would be important to us:• Journeys• Approval workflows• UI personalization's• Ensure data security, compliance, and integration with the organization's broader IT security framework - Roles, AORs, All other setups required for security• Fast formulas• ACRs (auto complete rules)• Eligibility criteria, etc.• HCM data loader - syntax and coding for advanced bulk uploads• UCM - universal content management• Maintain Profile Option (update with HCM terminology)• Extending and cloning existing digital assistants versus creating new digital assistants Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Samsung SDS America is seeking for ServiceNow Developer who will work on implementing ServiceNow technology and developing scoped applications on top of it. The primary purpose of this role is to support the creation of our ServiceNow-based application called "Zero Touch Mobility." The candidate will be a key member of a growing team dedicated to building this one-of-a-kind application designed for installation into enterprise customers.A strong plus if you have an understanding of the enterprise mobility ecosystem and applications, such as EMM (Enterprise Mobility Management) and TEM (Telecom Expense Management).The Zero Touch Mobility (ZTM) is a solution provided by Samsung SDSA in collaboration with Service Now. Zero Touch Mobility provides automation for the entire lifecycle of corporate mobile devices and makes mobility management effortless.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisionsResponsibilities:Collaborate with cross-functional teams to design, develop, and maintain the "Zero Touch Mobility" ServiceNow-based applicationDevelop and maintain integrations between the "Zero Touch Mobility" application and other enterprise systems, including mobility applicationsDevelop and implement CI/CD pipelines and automation processes to enable efficient application deployment and updatesManage version control, code repositories, and release management for scoped applications using GitHubUtilize JIRA and PPM tools for project tracking, issue management, and resource allocationProvide technical support and troubleshooting for the "Zero Touch Mobility" applicationMay be involved in T3 support, assisting with complex technical issuesMay participate in customer-specific implementations, tailoring the application to meet specific client needsContribute to technical documentation, ensuring that it is accurate and up-to-dateApply product development methodologies such as SCRUM and Agile to enhance project efficiency and effectivenessManagement of SDS own internal instances (development, QA, demos, sandboxing, POC)Stay current with ServiceNow best practices and emerging technologies in the scoped application development and deployment spaceRequirementsBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)Minimum of 3 years of proven experience in implementing ServiceNow technology and developing scoped applicationsProficiency in Github, JIRA and PPMStrong understanding of ServiceNow scripting (JavaScript, GlideScript) and workflow designFundamentals understanding of Database EngineeringStrong understanding of JavaScript Data structures and algorithmsExperience with ServiceNow integrations (REST, SOAP, MID Server)Excellent problem-solving and analytical skillsStrong communication and collaboration skillsAbility to work effectively in a fast-paced, team-oriented environmentExperience in creating certified scope applications is a strong plusBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.

1099 or Corp to Corp 12 month plus contract Requires Coding test and two rounds of interviewsMust be USC, GC, or Perm residentThe Technical developer is responsible for building and delivering premiere self-service tools as part of the Platform Engineering team. They are a working manager, developing software in tandem with their team. They have an extensive background in front-end development, managing the full Software Development Lifecycle, and can develop and operate in the full stack. They are adept at delivering under tight deadlines and leveraging an agile development process where the process is a means to a high quality, customer delighting result.They excel at dealing with ambiguity and taking concepts from a white board to a full story driven Kanban board. They can lead a small team and maximize the results of the team - keeping the team on track, focused, and working to each team member's strengths. They have experience delivering complex applications incorporating CI/CD practices all in the AWS cloud.They consistently are looking for the best way to develop, architect, and deliver. They establish guidelines and methods and processes that help the team scale and deliver with greater velocity.Essential functions:Manage team workload balancing the demands of stakeholders and customers. Develop software stories primarily in Front-End development technology stacks. Architect complex solutions delivering effective designer/developer workflow. Remove ambiguity by driving to clear definition of features and tasks for clear direction in projects. Write stories, epics, and tasks and manage JIRA Kanban board. Participate in team meetings, daily standups, 1:1s to develop team membersManage the infrastructure and deployment of all Tools apps, APIs, Services, and Reports. Innovate - consistently look for new ways of delivering tools at scale and speed. Drive quality of delivery through test automation and APM Provide second level escalation and on-call support for tools platform. Develop comprehensive KPIs and metrics to measure team projects and deliverables. Go to resource for all questions front-end development and self-service tools. Work with the Head of Platform Support and Operations to establish an operations and support plan for self-service tools. Establish team member PMP targets and development plansRequirementsSkills and abilities:Extensive expertise with AWS services including CloudFront, CloudFormation, Lambda, ElasticSearch, Kinesis, Step Functions, DynamoDB, API Gateway, S3 Deep understanding of ReactJS and experience using ReactJS including the Hooks API. Able to develop at a high level and lead a small team through architecture, requirements definition, definition of done, quality testing, best practices, and scale. Excellent communicator. Able to get the most from a team and ability to listen. Gauge the pulse of the team and build a plan. Able to develop APIs and deliver those with high quality and scale, including well written developer documentation. Build CI/CD pipelines, deploy infrastructure, setup test automation, develop APM tests, and establish KPI dashboards. Able to "look around the corner" and anticipate the future - what might go wrong, etc. Ability to manage dependencies and design them out if needed. Extremely responsive - able to deal with difficult problems impacting multiple customers with creativity, insight, and calm. Able to keep the greater goal of all digital platforms in mind when executing strategies and projects. Establish a highly effective designer/developer workflow optimizing the full SDLC for tools development.

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.*REMOTE*The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Duo MFA Product Owner. The Duo MFA Product Owner is responsible for leading the product strategy, development, and enhancement of the Duo Multi-Factor Authentication (MFA) solution. This role requires a deep understanding of cybersecurity, identity and access management, and product management principles to ensure the Duo MFA product meets the needs of the organization while aligning with the overall business objectives. The individual in this role will provide overall implementation and direction into the MFA and IAM functions across the organization, including areas such as access management, authentication and authorization, and security and provisioning identity data. The incumbent will work closely with cybersecurity, service desk, systems engineering, network security, audit, application developers, and other administrators in creating functional, scalable, and secure MFA operations. They will oversee the creation and management of university IDs for faculty, staff, and students and the IAM infrastructure to guarantee secure and efficient access to information systems and resources.Develop and own the product vision, strategy, and roadmap for the Duo MFA solution.Oversees IAM activities, methodologies, and solutions around access control, authentication, authorization, account provisioning, approvals, and workflows; develops IAM governance documentation such as policies, procedures, standards, and guidelines.Identify, evaluate, and participate in decision making around new and emerging IAM/MFA technologies and should be able to support other areas of Information Security as needed.Lead MFA engineering strategy and execution, which includes setting direction for engineering efforts, driving technology selection (including buy vs build decision) and being actively involved as the functional technical leader during implementation.Demonstrate an advanced understanding of troubleshooting and configuring applications, MFA endpoints, and API integrations.Serve as the subject matter expert in authentication and authorization capabilities.Participate in installing, upgrading, configuring and evaluating new MFA products including mobile and biometrics.Provide expert level security consultation on internal projects focusing on business needs, security's role in change management, and how data is transmitted internally and externally.Evaluate and monitor project efforts, timelines, and task management.Partner with internal business units to ensure projects remain on target, within budget, and are completed according to internal policies and security standards.Delegate tasks to ensure areas projects are carried through timely and effectively.Ensures employees are trained in controls within the function and on University policy and procedures.Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.MINIMUM QUALIFICATIONS: Bachelor's degree in information technology, cybersecurity, computer science, or a related field.Certified Information Systems Security Professional (CISSP) certification or other relevant cybersecurity certifications.10+ years' Information Security experience with at least 5 of those years focused on Duo or other multi-factor authentication solutions (RSA SecureID, SecureAuth, Ping , OAAM etc.).Extensive experience with securing, hardening, and maintaining systems with multi-factor capabilities like Duo security, Yubikey or RSA SecureID.Expert understanding on MFA constructs within Cloud environments.Expert understanding and demonstrated use of DevOps tools with CI/CD capabilities.Expert level experience with databases, LDAP and directory services, application servers, single sign on (SSO), privileged access management (PAM), operating systems, and network infrastructure.Solid technical background in J2EE and vendor-based applications.Experience architecting IAM/MFA solutions within Microsoft Azure, Amazon Web Services (AWS) and, preferably, other cloud providers.Experience with administration or implementation in AWS public cloud and on-prem private cloud technologies.Strong understanding of cybersecurity principles, particularly in the area of identity and access management.Proven experience in product management, preferably in the cybersecurity or software industry.Excellent leadership and communication skills to collaborate with diverse teams and stakeholders.Strategic thinker with the ability to translate business goals into actionable product plans.Data-driven decision-making skills with the ability to analyze metrics and trends.Familiarity with agile development methodologies and product management tools.Any appropriate combination of relevant education, experience and/or certifications may be considered.#LI-AS1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H17

Samsung SDS America is seeking for ServiceNow Developer who will work on implementing ServiceNow technology and developing scoped applications on top of it. The primary purpose of this role is to support the creation of our ServiceNow-based application called "Zero Touch Mobility." The candidate will be a key member of a growing team dedicated to building this one-of-a-kind application designed for installation into enterprise customers.A strong plus if you have an understanding of the enterprise mobility ecosystem and applications, such as EMM (Enterprise Mobility Management) and TEM (Telecom Expense Management).The Zero Touch Mobility (ZTM) is a solution provided by Samsung SDSA in collaboration with Service Now. Zero Touch Mobility provides automation for the entire lifecycle of corporate mobile devices and makes mobility management effortless.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisionsLocation: Ideally Ridgefield Park, NJ (hybrid). The Team is based in Eastern Time Zone.Responsibilities:Collaborate with cross-functional teams to design, develop, and maintain the "Zero Touch Mobility" ServiceNow-based applicationDevelop and maintain integrations between the "Zero Touch Mobility" application and other enterprise systems, including mobility applicationsDevelop and implement CI/CD pipelines and automation processes to enable efficient application deployment and updatesManage version control, code repositories, and release management for scoped applications using GitHubUtilize JIRA and PPM tools for project tracking, issue management, and resource allocationProvide technical support and troubleshooting for the "Zero Touch Mobility" applicationMay be involved in T3 support, assisting with complex technical issuesMay participate in customer-specific implementations, tailoring the application to meet specific client needsContribute to technical documentation, ensuring that it is accurate and up-to-dateApply product development methodologies such as SCRUM and Agile to enhance project efficiency and effectivenessManagement of SDS own internal instances (development, QA, demos, sandboxing, POC)Stay current with ServiceNow best practices and emerging technologies in the scoped application development and deployment spaceRequirementsBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)Minimum of 3 years of proven experience in implementing ServiceNow technology and developing scoped applicationsProficiency in Github, JIRA and PPMStrong understanding of ServiceNow scripting (JavaScript, GlideScript) and workflow designFundamentals understanding of Database EngineeringStrong understanding of JavaScript Data structures and algorithmsExperience with ServiceNow integrations (REST, SOAP, MID Server)Excellent problem-solving and analytical skillsStrong communication and collaboration skillsAbility to work effectively in a fast-paced, team-oriented environmentExperience in creating certified scope applications is a strong plusBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.