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Customer Experience Manager Salary in Kent, WA

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The employee is frequently exposed to vibration, dust, irritants, chemicals, and noise.The noise level in the work environment is frequently very loud and may require protective equipment.Continuous Frequently Occasionally Not Applicable Hot Weather X Cold Weather X Wet Weather X Exposed to Noise X Exposed to High Heat X Moving Equipment X Working with Others X The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. 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DESCRIPTIONOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.We are open to hiring candidates to work out of one of the following locations:Kent, WA, USABASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,400/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Project Manager - Owner Direct
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Hermanson Company is a standout Mechanical Construction company that has been doing business in the Puget Sound area since 1979. The last decade has seen the company grow from a smaller, family-owned business to become a major player smack dab in the middle of the hot Seattle-area construction industry.People love working at Hermanson, because we all share the same Core Values:Clients First - Caring, win-win, value, quality and service attitudeFamily Matters - Safety, wellness, stability, enjoyment and balanceCharacter Counts - Integrity, accountability, passionate, and caringTeam - Trust, honesty, respect, reliable and inclusiveAppreciate - Each other, our successes, and enjoy the journeyLearn, Grow, Innovate - Challenge the status quo and always competeThe RoleThe Project Manager at Owner Direct Solutions (ODS) assumes a multifaceted role, encompassing responsibilities such as employee training and development, inclusive of personal professional growth. The position involves seamless collaboration with various departments and group managers to align efforts with strategic company objectives. Upholding the highest standards of customer service is paramount, with a focus on cultivating robust customer trust and relationships. Notably, our unique group combines the service department and owner direct projects, providing a distinctive advantage in catering to customers throughout the entire lifecycle, from initial Tenant Improvement (TI) to ongoing system maintenance. Operating akin to a general contractor, ODS serves as the prime entity overseeing numerous subcontractors, sometimes including General Contractors (GC), as we expertly manage the design, coordination, scheduling, installation, and maintenance of their systems.If you have the skills, experience and motivation we are seeking, we encourage you to apply to become a member of the Hermanson Team!Responsibilities:Promotes teamwork and a positive winning team attitude through leadership.Establishes and maintains a trusting, working relationship with project foremen, superintendents, customers, engineers, generals, and subcontractors.Performs all essential duties and responsibilities in accordance with Hermanson Company standards and procedures.Provides management on multiple projects and project teams.Directs day-to-day activities of project team to insure the following for each project:Promote Hermanson Safety CultureContract reviewMeet with Foreman monthly, prior to stats to review forecasted hoursEnsure that all crane lift plan reviews and SSP requests have a minimum of 2 weeks' noticeResponsible to ensure that a successful project turnover and follow-up pre-planning meeting(s) are completed prior to using any union labor or starting the project.Develop, drive, and Maintain project schedulesCoordinate project schedules with field superintendent for labor supportMonitors the foreman's daily reportsMonitors any extra work tickets and prices them within 72 hoursWork with Accounting that we have received our billing for equipment and subcontractor invoices before approving the invoice for payment.Calculates and submits change orders as required within the contracts notice requirements. Updates project budgets and change order logs as change orders are approved.Completes the Hermanson monthly STAT/Financial Report and Cost Forecasting.Ensure that all projects have a proper turnover including turn over book to the field before labor is on siteMeet with owner/owner rep at the beginning of each project to understand their expectations for the project. Also meet mid project and at the end of the project to ensure that all expectation were met.Responsible for making sure that all subcontracts are writtenReview all subcontractor scopes to ensure everything is accounted for within our design build parameters.Responsible for gathering and submitting submittals in a timely matter and keeping submittal folder updated with the most recent submittalsOrdering of equipment from approved submittalsWhen ordering equipment from purchasing also have them order O&Ms at that timeResponsible for tracking of equipment to ensure required delivery dateRegular site walks to verify existing site conditionsResponsible for maintaining current and accurate change order and submittal logsResponsible for maintaining current procurement logs and share weekly status with field teamMaintain change order logWork closely with our service team to support small projects or salesResponsible to make sure that all permits are applied for and posted at job siteEnsure that all job folders are updated with the most current informationEnsure start up forms are completed and in the folderEnsure As-Built drawings are completedEnsure all permits are signed off as finalEnsure that all close out documents are accurate and in folder for Project CoordinatorsAccountabilities & KPIsExceeds personal gross margin goals set by supervisor and documents earned gross margin and revenue performance compared to goals each month.Quality delivery and profitability of the job by planning, scheduling, and managing the project team while ensuring that the schedule and project goals for the job are met.Establishes and assures that a document control system is in place and updated on a regular basis.Keep all projects over-billed and billed and assist in the collection of your invoices before they become 60 days past dueThis position is responsible for delivering project margin that is commensurate with their salary.Capabilities & Experience5+ years related experience working as a Project Manager.Prior HVAC and/or Mechanical construction experience is required.Must demonstrate good communication and management skills.The qualified candidate must have strong organization skills, able to handle multiple projects with multiple deadlines, and have a sincere desire to maintain a superior customer experience.Trust & Relationship Development: - Being attentive to goals and desires of the customer; having the character, competence, trustworthiness & sincerity upon which decision makers depend and willingly build relationships with.Knows the customer's business; possesses credibility and confidence to make recommendations and innovative solutions to the customer's goals and needs.Adept at handling objections, welcoming customer or Hermanson leadership concerns to better understand what is on the customer's mind.Professional appearance, conduct, grooming and business dress code that communicates professionalism, level of sophistication, intelligence and credibility.This role necessitates providing support to field personnel and ensuring customer satisfaction on projects. Depending on project needs, a substantial on-site presence may be required, extending beyond scheduled hours, both before and after completion. Flexibility regarding working hours and location is contingent upon project demands, as determined by your supervisor.This position requires the ability to walk and maintain balance over rough, icy, or muddy ground, climb stairs and ladders, work safely at heights without fear, and to work effectively while exposed to the weather for long periods.Education:Bachelor's degree in Construction Management, Business, or Engineering preferred or equivalent education and experience.Hermanson provides great employee benefits: Very Competitive Compensation w/ BonusMedical, dental, vision for employees (coverage available for dependents)401k retirement plan including 5% Company matchingVacation and Sick Compensation (PTO), and Holiday Pay!Disability income protectionEmployee and dependent life insuranceGrowth & Development OpportunitiesIn-House Company Training ProgramsCertificate & Tuition ReimbursementWellness ProgramEmployee Assistance ProgramHermanson Co., LLP is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Project Manager
Hermanson Company, Kent
Hermanson Company is a standout Mechanical Construction company that has been doing business in the Puget Sound area since 1979. The last decade has seen the company grow from a smaller, family-owned business to become a major player smack dab in the middle of the hot Seattle-area construction industry.By design, Hermanson is a special place to work. Our belief is that people do business with people they like. In keeping with that belief, we strive to hire and retain very personable, likeable people who are highly professional, unwaveringly ethical, and unrelenting in delivering quality results. We are focusing on providing a workplace where high performance people can join with other high-performance people and work together to accomplish great things. If you are growing your career in Mechanical Construction and want to work with people who are on a mission to provide the best customer experience possible, you should take a look at employment with Hermanson.People love working at Hermanson, because we all share the same Core Values:Clients First - Caring, win-win, value, quality and service attitudeFamily Matters - Safety, wellness, stability, enjoyment and balanceCharacter Counts - Integrity, accountability, passionate, and caringTeam - Trust, honesty, respect, reliable and inclusiveAppreciate - Each other, our successes, and enjoy the journeyLearn, Grow, Innovate - Challenge the status quo and always competeThe RoleThe Project Manager provides leadership and direction for successful project completion. PMs provide a keen focus on the quality delivery and profitability of the job by planning, scheduling, and managing the project team while insuring that the schedule and project goals for the job are met. It is critical that they performs this work within the policies, ethical standards and objectives of Hermanson Company.Project Manager will also be responsible for employee training and development (including their own growth and development), coordination with other departments or group managers to help meet strategic company goals, and for providing world-class customer service and building strong customer trust and relationships.If you have the skills, experience and motivation we are seeking, we encourage you to apply to become a member of the Hermanson Team!Responsibilities:Promotes teamwork and a positive winning team attitude through leadership.Establishes and maintains a trusting, working relationship with project foremen, superintendents, customers, engineers, generals, and subcontractors.Performs all essential duties and responsibilities in accordance with Hermanson Company standards and procedures.Provides management on multiple projects and project teams.Directs day-to-day activities of project team to insure the following for each project:Promote Hermanson Safety CultureMeet with Foreman monthly, prior to stats to review forecasted hoursEnsure that all crane lift plan reviews and SSP requests have a minimum of 2 weeks' noticeResponsible to ensure that a successful project turnover and follow-up pre-planning meeting(s) are completed prior to using any union labor or starting the project.Work with Labor Operations to creates a leveled staff-loaded project schedule and influence the changes to the GC schedule that may help to level peak staffing requirements.Monitors the foreman's updated monthly staffing plan to verify that actual productivity exceeds the estimated productivity.Work with Accounting that we have received our billing for equipment and subcontractor invoices before approving the invoice for payment.Calculates and submits change orders as required within the contracts notice requirements. Updates project budgets and change order logs as change orders are approved.Completes the Hermanson monthly STAT/Financial Report and Cost Forecasting.Ensure that all projects have a proper turnover including turn over book to the field before labor is on siteMeet with GC at the beginning of each project to understand their expectations for the project. Also meet mid project and at the end of the project to ensure that all expectation were met.Responsible for making sure that all subcontracts are writtenResponsible for submitting submittals in a timely matter and keeping submittal folder updated with the most recent submittalsOrdering of equipment from approved submittalsWhen ordering equipment from purchasing also have them order O&Ms at that timeResponsible for tracking of equipment to ensure required delivery dateWalk each project a minimum of once a week and meet with both foreman and GC to ensure we are meeting all internal and external expectations. Also review any ASI's or RFI responses from the prior week.Responsible for maintaining current and accurate change order and submittal logsResponsible for maintaining current procurement logs and share weekly status with field teamSend updated change order log with each change orderResponsible to make sure that all permits are applied for and posted at job siteEnsure that all job folders are updated with the most current informationEnsure that all close out documents are accurate and in folder for Project CoordinatorsAccountabilities & KPIsExceeds personal gross margin goals set by supervisor and documents earned gross margin and revenue performance compared to goals each month.Quality delivery and profitability of the job by planning, scheduling, and managing the project team while ensuring that the schedule and project goals for the job are met.Establishes and assures that a document control system is in place and updated on a regular basis.Keep all projects over-billed and billed and assist in the collection of your invoices before they become 60 days past dueThis position is responsible for delivering project margin that is commensurate with their salary.Capabilities & Experience:5+ years related experience working as a Project Manager.Prior HVAC and/or Mechanical construction experience is required.Must demonstrate good communication and management skills.The qualified candidate must have strong organization skills, able to handle multiple projects with multiple deadlines, and have a sincere desire to maintain a superior customer experience.Trust & Relationship Development: - Being attentive to goals and desires of the customer; having the character, competence, trustworthiness & sincerity upon which decision makers depend and willingly build relationships with.Knows the customer's business; possesses credibility and confidence to make recommendations and innovative solutions to the customer's goals and needs.Adept at handling objections, welcoming customer or Hermanson leadership concerns to better understand what is on the customer's mind.Professional appearance, conduct, grooming and business dress code that communicates professionalism, level of sophistication, intelligence and credibility.This position is required to support field personnel and service our customers on projects. Depending on project requirements this may require full time presence on the site and in some cases, presence before and after the project scheduled hours. Flexibility on hours and location of work is dependent on project requirements as determined by your supervisor.This position requires the ability to walk and maintain balance over rough, icy, or muddy ground, climb stairs and ladders, work safely at heights without fear, and to work effectively while exposed to the weather for long periods.Education:Bachelor's degree in Construction Management, Business, or Engineering preferred or equivalent education and experience.Hermanson provides great employee benefits: Very Competitive Compensation w/ BonusMedical, dental, vision for employees (coverage available for dependents)401k retirement plan including 5% Company matchingVacation and Sick Compensation (PTO), and Holiday Pay!Disability income protectionEmployee and dependent life insuranceGrowth & Development OpportunitiesIn-House Company Training ProgramsCertificate & Tuition ReimbursementWellness ProgramEmployee Assistance ProgramHermanson Co., LLP is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Field Service Center Manager (New Health Care Company)
3M Healthcare US Opco LLC, Kent
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Job Title Field Service Center Manager (New Health Care Company) 3M is establishing two industry-leading companies, creating value through the spin - off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with: Proven category leadership Exposure to attractive end-markets Innovation mindset driving improved patient outcomes Collaborative customer relationships Deep global regulatory experience Operational excellence and strong cash flow Strong sales growth and profitability with significant recurring sales We expect the creation of the two companies will be completed by the end of the first quarter of 2024. We will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company". The Impact You'll Make in this RoleAs a Field Service Center Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Leading a group of employees at a Service Center in Kent, WAEngage in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization's success. Organize and structure service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer serviceEstablishes and leads district level communication to ensure competency and awareness of key information topics about the company, department, location as well as updates to policies and proceduresManages service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and general maintenance protocols are executed. Ensure a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedure and external regulatory requirements. Maintain knowledge of local, state, and federal regulatory requirements and ensures operational compliance to those standardsDetermines the routing and par levels to manage 3M MSD rental asset and supplies inventories in accordance with 3M MSD's quality management protocols to ensure availability and reliability of products while ensuring product availability across all district locations to support daily customer demandsPartners with district sales leaders & corporate support teams to meet customer needs; proactively manages customer relationships, providing customer focused solutions with custom centric answers, ensuring consistent and reliable field service performance inline with customer expectations across the assigned territory Empowers team to provide solutions that drive customer satisfaction and improvement in the customer experienceYour Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:Bachelor's Degree or higher AND five (5) years of experience managing diverse teams in a private, public, government or military environmentORHigh School Diploma/GED from AND nine (9) years of experience managing diverse teams in a private, public, government or military environmentAdditional qualifications that could help you succeed even further in this role include:Experience and use of Microsoft Office suites to include Teams, PowerPoint, Excel and Word.For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.Work location: Onsite (Kent, WA)Travel: May include up to 30% domesticRelocation Assistance: May be authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Applicable to US Applicants Only:The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with theterms.
Assistant Property Manager, Multifamily
Cushman & Wakefield, Kent
Job Title Assistant Property Manager, MultifamilyBerkeley Heights Apartments (https://www.berkeleyheights-living.com/) Job Description Summary The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high-level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property. Job Description ESSENTIAL JOB DUTIES: Ensuring the smooth running of our community in a fast-paced environment. Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Complete lease/renewal paperwork to ensure completion to company standards. Track and evaluate advertising, and all client traffic. Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company. Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed. Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary. Maintain residents' files in accordance with company standards. Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Manage and maintain all aspects of overall community budget and finances. Work with leasing staff to ensure that leasing/marketing goals are being met. COMPETENCIES: Effective communication and customer service skills. Computer literate, including Microsoft Office Suite and internet navigation skills. General office, bookkeeping and sales skills and excellent oral and written communication skills Determine leasing opportunities of staff and work on goal setting - improving the performance of each staff member. Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed. Work with leasing staff to ensure that leasing/marketing goals are being met. Be able to manage a team. Perform any other related duties as required or assigned. IMPORTANT EDUCATION Bachelor's Degree preferred High School Diploma, GED, Technical or Vocational school required IMPORTANT EXPERIENCE 3+ years of Property Management experience 1+ years of Management experience WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $21.25 - $25.00Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
General Manager HVAC
Apollo Heating, Cooling & Plumbing, Kent
Apollo Heating & Air, a growth-oriented HVAC, plumbing, and electrical contractor, is hiring a General Manager in Kent, Ohio. OPPORTUNITYAs the General Manager, use your leadership, management, and vision to positively impact the dynamic growth of our business. You will facilitate, plan, organize, direct, and oversee operations, call center, and sales for all residential service divisions (HVAC, plumbing, & electrical.) Tap into your People, Operational, Financial, and Strategic talents to capitalize on opportunities in the market. Reporting directly to the owners, achieve revenue and profit goals while maintaining a strong focus on both customers and employees. KEY ACCOUNTABILITIESMaintain Apollo's reputation as the service employer of choice.Establish a work culture that fosters teamwork, accountability, and transparency.Guide and lead talent management processes, recruitment strategy, performance management, and employee development & training.Assume full operational responsibility for profit and loss related activities.Prepare and manage annual budgets and track performance and update forecast monthly.Analyze financial and operational results and identify opportunities for excellence and growth.Foster and maintain strong relationships with existing clients, key vendors, and manufacturers.Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools.Lead monthly and quarterly "Strategy & Financial Review" with ownership.SUCCESS FACTORS5+ years of operational and general business management experience in a business growth culture.Industry experience in HVAC, plumbing, electrical or other residential services preferred.Proven leadership and communicationskills that foster team cooperation and personal accountability while balancing team needs with the company goals.Embrace people management and effectively develop and mentor team members.Highly organized with a keen sense of moving things forward to positive end results.Goal-oriented with high energy to keep up with a fast paced, high volume transactional environment.COMPENSATION & BENEFITSApollo Heating & Cooling will reward your leadership talents with a competitive package of $125-150K (Base salary and bonus) based on your strengths and experience level. You will also receive a comprehensive benefits package including health, dental, & vision insurance, 401(k) retirement plan, and PTO.APPLY NOWIf you are an effective leader with effective day to day managerial abilities, we encourage you to apply online now.COMPANYApollo Heating, Cooling & Plumbing, based in Kent, Ohio, is a leading residential home services provider for plumbing, heating, and air conditioning. Apollo is one of thetop residential services companies in the northeast Ohio area. With over 80 employees and 17 years of outstanding customer service, Apollo provides quality and "not a dime" warranty in residential home services. Apollo is well-positioned financially to achieve dynamic growth and has access to comprehensive resources to support this growth. To learn more about Apollo, visit: https://gotoapollo.com/ Lauren Hasler, HR ConsultantSafari Solutions [email protected] Manager / manager / management / operations manager / plumbing / HVAC / GM / business manager / project manager / heating / residential services / Ohio / Kent / air conditioning / electrical / plumbing / President
CUSTOMER SVC/ASST DEPT LEADER
The Kroger Co., Kent
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!Minimum Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Retail or Customer Service experience Desired High school diploma or equivalent Management experience Second language (speaking, reading and/or writing) Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and control supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Assist with creating and execute budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation.