Customer Service Administrator Salary in Greensboro, NC

Genex Service LLCMedical Field Case ManagerUS-NC-GreensboroJob ID: 24-16833Type: Regular Full-Time# of Openings: 1Category: Case ManagementMitchell International, Inc.OverviewThe Enlyte Family of BusinessesMitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.ResponsibilitiesThis is a full-time, work-from-home position. The candidate must be located in the Greensboro, NC area due to regular local travel for in-person patient appointments. Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and hands-on workers’ compensation case management training. Join our compassionate team and help make a positive difference in an injured person’s life. As a Field Case Manager, you will work closely with treating physicians/providers, employers, customers, legal representatives, and the injured/disabled person to create and implement a treatment plan that returns the injured/disabled person back to work appropriately, ensure appropriate and cost-effective healthcare services, achievement of maximum medical recovery and return to an optimal level of work and functioning. In this role, you will:Demonstrate knowledge, skills, and competency in the application of case management standards of practice. Use advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan.Interview disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational.Collaborate with treating physicians/providers and utilize available resources to help create and implement treatment plans tailored to an individual patient.Work with employers and physicians to modify job duties where practical to facilitate early return to work.Evaluate and modify case goals based on injured/disabled person’s improvement and treatment effectiveness.Independently manage workload, including prioritizing cases and deciding how best to manage cases effectively. Complete other duties, such as attend injured worker’s appointments when appropriate, prepare status updates for submittal to customers, and other duties as assigned.QualificationsEducation: Associates Degree or Bachelor’s Degree in Nursing or related field.Experience: 2+ years clinical practice preferred. Workers’ compensation-related experience preferred.Skills: Ability to advocate recommendations effectively with physicians/providers, employers, and customers. Ability to work independently. Knowledge of basic computer skills including Excel, Word, and Outlook Email. Proficient grammar, sentence structure, and written communication skills.Certifications, Licenses, Registrations: Active Registered Nurse (RN) license required. Must be in good standing.URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN, COHN-S, RN-BC, ACM, CMAC, CMC). Valid driver’s license and auto insurance required.Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography.Internet: Must have reliable internet. BenefitsWe're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $70,600 - $74,000 annually and includes eligibility to participate in a performance based bonus program. Your compensation will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#FCM#LI-CF1 Registered Nurse (RN), Nursing, Home Care Registered Nurse, Emergency Room Registered Nurse, Clinical Nurse, Nurse Case Manager, Field Case Manager, Medical Nurse Case Manager, Workers' Compensation Nurse Case Manager, Critical Care Registered Nurse, Advanced Practice Registered Nurse (APRN), Nurse Practitioner, Case Management, Case Manager, Home Healthcare, Clinical Case Management, Hospital Case Management, Occupational Health, Patient Care, Utilization Management, Acute Care, Orthopedics, Rehabilitation, Rehab, CCM, Certified Case Manager, CDMS, Certified Disability Management Specialist, CRC, Certified Rehab Certificate, CRRN, Certified Rehab Registered Nurse, COHN, Certified Occupational Health Nurse, CMC, Cardiac Medicine Certification, CMAC, Case Management Administrator Certification, ACM, Accredited Case Manager, MSW, Masters in Social Work, URAC, Vocational Case ManagerSalary: PI239745613

Job Summary:This position specializes in the compliance of ESOP qualified retirement plans. Primary responsibilities are to assist with plan administration and quality control of recordkeeping and administration.Duties/Responsibilities:Responsible for the overall client engagement start to finish.A clear understanding of technical issues, and the ability to clearly demonstrate both orally and in writing.The ability to communicate with Advisors, CPAs, and Attorney's as it pertains to the plan is a must.Overseeing specific work duties include annual/quarterly valuations, compliance testing, financial and government (Form 5500) reporting, plan audit support and plan document services.Knowledge of legislative regulations of defined contribution plans including, but not limited to, 401(k) and ESOP/KSOPs.Interacts with team members and colleagues at all levels.Documents all procedures and processes.Maintain work schedule and monitor work to ensure that deadlines are being met while handling multiple tasks.Review of distributions and loans, testing, Form 5500 and plan documents.Must be a team player and be able to work independently; the ability to perform quality work in a fast-paced environment and meet supported deadlines.Required Skills/Abilities:College degree or relevant work experience7+ years' experience in complex defined contribution plan administration including ESOPs.QKA (Qualified 401(k) Administrator) designation preferred.Experience in working with leveraged ESOPs is a plus.Organization and communication skills are a must.Flexibility to work extended hours, during peak activity months.Government filings such as Form 5500, VCP and DFVCP requests.Compliance tests including IRC 401(a) general nondiscrimination, ADP/ACP, 410(b) coverage, 416 top heavy tests and 409(p) tests.Experience with complex ESOP compliance testing such as §409(p), §415 testing and fair value testing is a plus.Willingness to work on 401(k), 403(b), and 457(b) plans in addition to ESOP retirement plansStrong computer skills, including Microsoft Office (Excel, Outlook and Word)Experience with Relius required.Experience in a Customer-facing environment required.Demonstrated relational skills such as diplomacy, judgment, decision making and discretion.Demonstrated critical thinking abilities.Initiative, creativity, and energetic active engagement in all work responsibilities.Multi-task, prioritize workflow of self and others and coordinate activity as an effective team member to meet deadlines and make effective decisions under pressure.Demonstrated professional business skills and demeanor.Demonstrated ability to identify and problem solve complex situations.Apply judgment with respect to high level business impact and risk.Who We Are:EdgeCo Holdings' is made up of several affiliated companies including AmericanTCS and NewEdge Capital Group that have been providing a suite of technology and support services to financial intermediaries and their clients, including full-service retirement plan administration, wealth management, brokerage, advisory, and trust and custody solutions for over four decades.AmericanTCS was built by a dedication to innovation, integrity, and desire to help people achieve a successful financial outcome. AmericanTCS is comprised of several subsidiary companies including American Trust Custody, American Trust Retirement, American Trust Wealth, Pension Pro and Hub+, together they provide industry-leading financial services to the American workforce with the mission to create financial security for all Americans. Currently, AmericanTCS has over $120 billion assets and supports over 300K retirement plans.What We Offer:Compensation will be comprised of a base salary and opportunity to qualify for a quarterly performance-based bonus program. EdgeCo Holdings benefit package includes health, dental, vision, short-term disability, long-term disability, life insurance, PTO and 401(k) match (after applicable waiting periods).Applications will be accepted on an ongoing basis.