Customer Service Representative Salary in Franklin, TN

Position Overview: The Customer Service Representative provides support to our customers and sales team members. The primary job responsibilities require excellent customer service, data entry skills and attention to detail with contract/purchase order review to ensure orders are processed correctly. The ideal candidate may coordinate the repair of customer-owned equipment, in addition to timely and efficient communication of billing, order status and delivery to customers. The Customer Service Representative is a detail-oriented team player, capable of multi-tasking with a focus on providing a high level of service. Essential Job Functions and Accountabilities: Reviews and enters customer orders received via email, fax, or phone, into ERP. Issues and process Return Merchandise Authorization (RMA's) and sales orders for customer repairs through ERP. Provides customers with order confirmations and correspondence on status as needed. Coordinates order shipment dates and follows through with Planning and/or Manufacturing. Reviews active customer accounts to ensure pricing is current, matches customer type for discounts and meets all internal compliance controls. Coordinates possible customer account updates with the Inside Sales Operations Manager and is responsible for changing discount codes and/or fixed price structure. Identifies duplicate accounts and makes recommendations to consolidate. Reviews updates with territory Inside Sales Representatives to ensure CRM system is current and aligned with ERP. Updates customer comments in a timely manner to ensure consistent up-to-date customer status. Manages the electronic filing of all related documents and approvals within customer account. Reviews purchase orders to ensure the payment terms, part numbers, pricing and shipping methods are correct. Updates new part numbers through internal workflow program to ensure Engineering establishes a part number. Other Qualifications: Proficient in English Strong customer orientation and common-sense approach to helping customers Proven team player, yet able to work independently Excellent interpersonal and communication skills, both oral and written, with emphasis on listening to customers Demonstrated ability to multi-task, handle frequent interruptions and shift priorities Detail Oriented Strong organizational skills and ability to prioritize is essential Excellent PC skills required, using Microsoft Windows, Word, Excel, Outlook Demonstrated ability to work in multiple platforms CRM experience preferred Education & Experience High school diploma or equivalent 3-5 years of experience in a customer service background, preferably in a manufacturing environment. Working Conditions The noise level in the work environment is usually moderate. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with hands and arms, talk, or hear, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. What You Can Expect from Us Our goal is to provide employees and their families with a comprehensive and competitive benefits package. Our benefits include Health Insurance, Health Savings/Flexible Spending Accounts, Dental Insurance, Vision Insurance, Life Insurance/Accidental Death & Dismemberment, Short-Term/Long-Term Disability, 401(k) company match on first 5%, Paid-Time Off, 11 Company-paid Holidays, Bereavement Leave, Jury Duty, Military Leave, Employee Assistance Program and Educational Assistance Reimbursement. Who We Are Dynisco is a global leader in innovative applications of high precision, sensor-based technology and critical insight solutions that improve process safety and performance for the plastics, oil & gas markets. The company serves a diverse group of customers throughout the world and with more than 6 decades of commitment to helping customers, Dynisco provides the tools and services for the polymer industry allowing customers a "window into the process". The information Dynisco provides allows our customers to keep their process consistent regardless of their global locations. Dynisco's diverse portfolio of sensing and polymer test equipment delivers some of the most accurate information available in the market for the measurement of polymer rheology, pressure, and temperature. Over the next 5 years, Dynisco will be aggressively expanding its business and is seeking top-level talent to join our growing team. (www.dynisco.com) Come help us and some of the biggest names in plastic production shape the future of sustainability in the plastics industry. Learn more about us here! Dynisco is headquartered in Franklin, Massachusetts, with facilities in Tonawanda New York, Heilbronn, Germany and Malaysia. Dynisco will not pay to relocate. We are an EOE M/F/D/V employer. Our Team. Globally, we are a team of diverse and talented individuals. Qualified candidates come to "Dynisco with a passion to grow while making a difference with innovation, employee engagement, customer partnerships and continuous improvement. Our Culture. Every employee has a voice. At Dynisco, new hires are selected to affect change, participate in solutions, challenge the norm, collaborate and contribute. DYNISCO VALUES Respect: We believe in the dignity of every person and the power that can be harnessed through diversity in talents, perspectives, and experiences. Credibility: We strive to earn long-lasting trust and credibility with others through uncompromising ethics, integrity, quality performance, and honoring our commitments. Customer Commitment: We meet or exceed customer needs and expectations by demonstrating deep understanding, meaningful collaboration, and a positive productive experience. Pursuit of Excellence: We promote a growth mindset that fosters creativity, innovation, and learning, to drive continuous improvement. Community Responsibility: We actively participate in our communities to support social priorities, help those in need, and drive a more sustainable future. At Dynisco, we value the unique backgrounds, skills and abilities each team member brings to our workplace. We believe everyone deserves a fair opportunity to succeed and appreciate the experiences and perspectives each person brings beyond the traditional job requirements. Please don't hesitate to apply even if you do not meet full requirements - we'd love to hear from you!

Job Description:A prerequisite to Mars Petcare's leadership in proposing the most adapted food for health and clinical nutrition is ensuring an unquestionable safety of its products. Technology risks are a major threat to our consumers, their owners, our reputation and brands and can be a blocker for our innovation and growth. To be able to globally assess the current and emerging technology risks in our supply chain and provide the necessary consult and expertise to manufacturing sites & businesses / R&D /Innovation/ Global Engineering to ensure Quality and Food Safety of our products (Dry, Wet and C&T) is therefore instrumental to deliver our strategy. Besides, ensuring technology expertise, providing the necessary support to R&D, Supply, Commercial, Engineering teams is key in driving continuous improvement projects to reach our ambitions about health & nutrition precision through qualitative process handling.Key Responsibilities Develop the technology risks management strategy for the segment and lead its implementation across all regions and business units.Identify improvement opportunities in our current production processes and technologies and liaise with stakeholders to evaluate and implement.Lead the expertise in the sterilization, Dry Q&FS, Foreign material management and wet standards in the Petcare segment and oversee and improve capabilities across all manufacturing sites.Support in improving capabilities in the segment on technological risks management and the relevant standards by providing the necessary training and development to the associates of the Petcare community.Organize and lead the Six Sigma community for the Petcare segment.Provide the necessary Q&FS and technological support for innovation projects and new initiatives in the Petcare segment.Lead and support in any relevant Quality Focus Areas workstreams.Support in the Petcare Technical Audit program based on the specific expertise provided.Confirm and improve process capabilities to meet product specifications consistently and effectively.Context and ScopeExplain how the job gets done and the way it operates within the team and with stakeholdersDefine the technological risks management strategy for the segment and lead its implementation across all regions.Technology risks are identified, assessed and monitored during manufacturing of Mars Petcare products. Examples are dosing and mixing errors, cross contaminations, equipment failures leading to chemical, microbiological and physical hazards, process disruptions, etc.The technology technical lead must ensure a consistent and standardized methodological approach in the analysis and management of these risks and provide global governance. The associate will provide operational support and expertise to all Petcare Q&FS regional teams and sites in order to implement the appropriate interventions and feed the Global standards.The associate is responsible to define the risk management strategy for the segment and liaise with stakeholders like Engineering, supply and commercial for continuous improvements and up to date solutions. Support in improving capabilities in the segment on technological risks management and the relevant standards by providing the necessary training and development to the associates of the Petcare community Building on his knowledge and expertise on technological risks and their management, the technology lead must identify and develop the appropriate tools and training materials required to upskill the relevant R&D and Supply communities. She/he must deliver Instructor-led trainings, build E-learning modules in collaboration with the Q&FS capability and data team and ensure competency building and functional management of relevant associates.Organize and lead the Six Sigma community for the Petcare segment The associate will rely on her/his knowledge in quality management and statistical process control tools to ensure uniform methodological approach for quality management in supply or beyond if necessary. The associate will be the Petcare representative in the cross segment Six Sigma community and will be responsible to promote the Petcare Q&FS approach. The associate will require to build and lead the segment's Six Sigma community by promoting the Six sigma approach internally and identifying the best talents and projects within the Petcare segment.Bring a strong contribution within the Petcare and the boarder Q&FS community The associate will be responsible for the relevant knowledge capturing and sharing with the entire network and stakeholders, developing and reviewing global Q&FS processes and provide support and expertise in the development of new corporate and segment specific standards. The associate will also support in new projects, designs and innovations where his/her technological risks and management expertise is needed. He/she will work with the Q&FS standardization team to provide the necessary expert support in the Petcare technical audit program.Job Specifications/QualificationsEducation & Professional QualificationsBSc or Masters degree or equivalent in disciplines such as: Food science, Food technology/Food Engineering, or relevant science based programs.Certified Six Sigma Black belt is preferredKnowledge / ExperienceSignificant experience in operations/factory or with teams working closely with supply and product technologiesKnowledge in quality and food safety areasFluent in EnglishRigorous, open minded, imaginativeStrong skills in instructing and Educating others#LI-JH1Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

What you'll do atPosition Summary...Membership Representative Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam's Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events-you get the idea! It's hard work, but our associates find it rewarding, especially since they're a part of a large team with a common goal: happy, satisfied members. You will sweep us off our feet if: • You thrive in fast-paced environments • You're a multi-tasker at heart • You enjoy teaching and training your peers and associates on selling practices, communicating goals and providing feedback consistently • You have successful leadership qualities with experience in directing sales teams to exceed expectations on results• You keep member satisfaction as your top priority • You can stand for long periods of time while assisting members quickly and accurately • You're a problem solver who tackles obstacles head-on to ensure each task is completed with excellence You will make an impact by: • Maintaining a positive attitude by smiling, greeting and thanking members • Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility• Providing exceptional customer service to members across the club as needed, answeringany questions they may have • Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs. The Membership Representative role is a great way to start your development path at Sam's Club. Apply now! The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.What you'll do...Drives membership in the assigned club by communicating goals, results, and feedback. Ensures signage is updated. Ensures all marketing collateraland signage related to membership programs is up to date. Completes and maintains required documentation and forms.Enables associate-membership engagement by working cross-functionally with members, managers, and associates to identify training gaps andneeds. Ensures training plans and materials are efficient. Provides information on membership benefits. Promotes the value of company products andservices. Teaches associates to process and sell memberships, upgrades, and credit accounts. Communicates relevant information on membershipevents, both inside and outside of the club. Assists associates with the proper execution of membership plans to support achieving membershipsales.Directs club membership goals by selling memberships in the field and in the club using various techniques (for example, cold calling, outsideappointments, membership drives). Communicates with current and prospective members. Educates members on membership types, programs, andbenefits. Identifies and matches member or prospective member needs with appropriate membership benefits, services, or product solutions.Responds to membership questions and concerns. Encourages membership renewals Assists with member account decisions.Demonstrates exemplary actions and workload execution by modeling and training processes to associates; providing on the job training in the workarea and salesfloor; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning andprocess improvement opportunities.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Live our ValuesCulture Champion• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.Servant Leadership• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace ChangeCuriosity & Courage• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Digital Transformation & Change• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the CustomerCustomer Focus• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.Focus on our AssociatesDiversity, Equity & Inclusion• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.Collaboration & Influence• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Talent Management• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's degree in business, communications, or related field OR 4 years' experience in sales, retail or related field.1 year's sales experience in business to business sales.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. SupervisoryPrimary Location...6705 S 27TH ST, FRANKLIN, WI 53132-9430, United States of America About Sam's ClubSam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Free Membership and discounts in fresh produce Financial benefits including 401(k), stock purchase plans, life insurance and more Paid education assistance with college degrees through our Live Better U program Parental Leave Pay during military service Paid time off - to include vacation, sick leave and parental leave Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 20-30 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Job Description: Customer Supply Chain Representative Franklin, TN - No relocation assistance availableThe Customer Supply Representative (CSR) is directly responsible for the successful generation, fulfillment, and delivery of customer purchase orders. This includes the coordination, execution, problem resolution, analysis and communication necessary to ensure an excellent customer experience.The Customer Supply Representative is the first point of contact between the external customer and internal Mars functions to ensure timely production and delivery of customer orders. What are we looking for? BA/BS degree, preferably in Supply Chain, Logistics, Business or related field . 1 + years of experience working in customer Supply Chain, Planning or Logistics Management. Proficient with Microsoft Office, including Excel /Analytical skills , Customer Service, Customer Facing , Written and verbal communications , SAP (Preferred) . What will be your key responsibilities? Management of all customer sales orders, domestic, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service. Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer's day to day inventory levels, promotional activity, and new item launches/discontinuations Ownership of load tracking and issue resolution from origin shipping location to customer destination. Responsible for order entry accuracy, including to ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure on-time delivery to the customer. Live the quality principle by logging and tracking customer complaints in internal Customer Complain Management System (CCMS) and ensure resolution is achieved. For VMI (vendor managed inventory) accounts, manage customer inventory levels to meet customer targets including Days of Supply (DOS) and Distribution Center Service Level (DCSL) targets. Make high quality decisions that balance enterprise and customer inventory levels to maximize in-stock presence at customer. Proficient management of customer data in SAP and related systems including Customer Material Information Records, and other databases. Ability to travel up to 5% as required. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we are striving to build the world we want tomorrow, today . Best-in-class learning and development support from day one, including access to our in-house Mars Universit y. An industry competitive salary and benefits package, including company bonus.Find out more about w h at Mars can offer you by visiting our Global Careers site.#LI-Hybrid#LI-GK24Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

AmeriGasAmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.Service Technician Location: Franklin, NC, United States, 28734 Company: UGI Corporation When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.PostingYour New Career, Delivered!Hot Job, Cool Benefits!AmeriGas, the nation’s largest propane distributor, has immediate openings for safety-minded, customer-focused Service Technicians at a location near you!Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Service Technician.Responsibilities As a local Service Technician, you will play a vital role in installing and repairing propane tanks for our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane service vehicle with lift gate and boom along provided service routes Perform repairs on existing propane tanks for commercial and residential customers Install new propane tanks/systems for commercial and residential customers On an as-needed basis, perform Delivery Representative functions, such as delivering bulk or canister propanePerform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and ProceduresConsistent use of required Personal Protective EquipmentDepending on fluctuating needs, work 8 to 12-hour shifts What’s In It for You? Home every day17 PTO days plus 7 paid holidays$5,000 sign-on bonusOngoing safety incentivesCareer advancement opportunities and annual performance reviews? Uniforms provided $2,500 employee referral program Year-round medical coverage available as well as:401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Service Technicians should have a valid class A or B CDL with hazmat and tanker endorsementsAcceptable driving recordSatisfactory completion of a DOT physical, drug test and background checkWillingness to work outdoors in all weather conditionsAbility to lift up to 70lbsAmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.PI239204531

DescriptionJob SummaryThe AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience. Essential Duties and Responsibilities- REQUIRED• Read and interpret electronic schematics and architectural blueprints• Perform preventative maintenance visits to help maintain a stable client-based system• Clean various AV equipment including but not limited to: camera lenses monitors and equipment fans• Take responsibility to accurately complete job documentation per our internal processes• Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability• Field service support of networked devices (Routers IP Protocols etc.) • Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable installing connectors mounting projectors and hanging ceiling mounts• Provide necessary training and support for next level service technicians when requested• Provide end-user client training as needed • Adhere to and understand OSHA standards for all phases of the job• Setup and troubleshoot various video codecs/video teleconferencing systems• Travel to various job sites required• Clean driving record • Other duties assigned as neededSkills and Abilities• Effectively communicate with employees customers and colleagues • Ability to use hand and power tools in a safe and efficient manner• Ability to work and think independently and ensuring to meet deadlines• Basic computer knowledge• Knowledge of basic signal flow for audio video and control• Ability to manage small to medium projects• Ability to solder & crimp connectors • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standardsEducation and/or Experience• Minimum of 3 - 5 years of audiovisual integration/field experience required• Formal education in Electronics or related field preferred• Minimum of a High School Diploma or equivalent preferred • Preferred external training: • OSHA 10/30 Construction Course • Avixa (InfoComm) Quick Start to the Audio-Visual Industry• Avixa (InfoComm) CTS General Certification• AMX Intro to Networking for AV Professionals• Crestron Professional Installation• Extron AV Associate CertificationWorking Environment• The work environment characteristics described here are representative of those that an employee would encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites and work additional overtime hours, when necessary. Physical Requirement• Must be able to lift 60lbs• Be on your feet during your shift

An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.This position supports our medical professional liability line of business specializing in podiatry, chiropractic and dental. Position can be fully remote in the contiguous US.For full consideration candidates should have professional liability claims experience.Job Summary: The primary responsibility of the Senior Claims Specialist position is the direct management of assigned claims including claims investigation, coverage analysis, monitoring of defense counsel activities, control of legal expenses, reserving, and providing technical expertise throughout the life of the claim file.Essential Duties and Responsibilities:85% - Claims Management:Provide direction and guidance throughout the life of the claim by participating in the review processes to evaluate liability, case value, and reserving functions.Direct defense counsel with regard to settlement values, defense tactics and strategies.Participate in settlement negotiations as warranted.Attend trials, settlement conferences, mediations, and insured meetings as warranted.Participate in selection of expert witnesses when appropriate.Review and approval of reasonable legal expenses and fees associated with the claim file and negotiate adjustment of charges when appropriate.Maintain communication with supervisor and counsel.Ensures proper file documentation of assigned files.Secondary Responsibilities:5% - Responsible for preparing reports for management by collecting, analyzing, and summarizing claim information.5% - Keep apprised of changes in the law and court procedures affecting claims in jurisdictions supervised.5% - Perform special projects as directed by management.Qualifications:Bachelor's degree required.Advanced degree or certification in the legal or insurance field preferred.Minimum five years' experience in the claims or legal field, with a high degree of specialized and technical competence.Experience as a practicing attorney a plus.Professional liability experience required.Proficiency in legal and/or medical terminology required.Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.Proven leadership, communication, and writing skills, strong interpersonal, and relationship management expertise.Excellent organizational skills and the ability to handle multiple tasks effectively.Willingness to travel.Valid driver's license required.Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style. The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete. After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).Position Salary Range$72,962.00 - $120,400.00The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Job description:As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.Who we want:Teammates Partners who listen to ideas, share thoughts and work together to move the business forward.Life learners People who want to learn, grow and develop within our broad scope of opportunities. This is a company you can grow with!Self starter People who thrive in an autonomous work atmosphere. Go getter mentality.What you will do:While representing SurgiCor you will be responsible for the distribution and delivery of products/services for our representatives and customers.Responsible for accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilizationPrepare, ship, receive and schedule delivery of products; ensure timely delivery of sets and pick up/return loaner sets; field customer questions and direct to appropriate branch personnelArrange merchandise for transport (on delivery and return) and at customer locations Read maps, and route configurationPerform safety inspections in transportation settingLoad, unload, or stack containers, materials, or productsProvide customer service in surface transportationPerforms and/or schedules preventative and regular minor maintenance on company delivery vehicle, (fuel, fluid levels, tires, etc.), and keeps accurate maintenance records. Advises supervisor when repairs or extensive maintenance are required for the company vehicle.Record sales or delivery information on daily sales or delivery recordField customer complaints, address and communicate as necessary to Branch team membersCreate and/or review lists of delivery and pick-upsRecord transactions and issues on customer receiptsWhat you need:High school education or GED equivalent2 Years of experience required. Delivery, warehouse, inventory, logistics, customer service, or medical field experience preferredMust possess a valid driver’s license with no restrictionsMust be able to lift up to 50lbThis position will be Monday through Friday for the first 60 to 90 days while training. Upon completion of training, this position will be required to work on site Friday through Monday (4 - 10 hour days)Job Type: Full-time

Must-Haves:1-year+ related customer service experience preferably within a call center environmentExperience with Microsoft Office programs such as MS Project, Word, Excel and PowerPointPlusses:High school diploma or equivalentSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsStrong customer service skills and the ability to satisfactorily resolve issuesExperience working with delivery, transportation, or logisticsDay-to-day:As a Customer Service Representative, you will ensure that RXO delivers on the promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers via telephone and email at every step of the experience. This may include diagnosing, assessing, and resolving problems or issues, as well as dealing with complaints calmly and professionally. Other responsibilities may include tracking the progress of delivery routes, processing changes or cancellations to delivery orders, and scanning haul-away pods and stamps.

Key Responsibilities:Develop and implement sales and marketing strategies to achieve revenue targets and expand market presence in the New England region.Identify and pursue new business opportunities, including prospecting and qualifying leads, conducting product presentations, and negotiating contracts.Build and maintain strong relationships with key customers, distributors, and industry influencers to drive loyalty and repeat business.Collaborate with internal teams, including product development, operations, and customer service, to ensure customer needs are met and inquiries are addressed in a timely manner.Plan and execute marketing campaigns, including digital marketing, advertising, trade shows, and events, to increase brand awareness and generate leads.Monitor market trends, competitor activities, and customer feedback to identify opportunities for product improvement and innovation.Prepare and present sales forecasts, reports, and presentations to senior management, highlighting key achievements, challenges, and growth opportunities.Stay informed about industry regulations, standards, and certifications relevant to refractory metals and ensure compliance in all sales and marketing activities.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Qualifications:Bachelor's degree in Engineering, or related field.Minimum of 3 years of experience in sales and marketing in the manufacturing industry, preferably with a focus on electronics/refractory metals. Strong understanding of sales techniques, marketing principles, and market dynamics.Proven track record of achieving sales targets and driving business growth.Excellent communication, negotiation, and interpersonal skills.Ability to lead and motivate a team, as well as work collaboratively with cross-functional teams.Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.Proficiency in CRM software, Microsoft Office Suite, and digital marketing tools.Willingness to travel within the New England region and occasionally nationally for customer meetings, trade shows, and events.Location: Franklin, MA