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Customer Service Agent Salary in Franklin, TN

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Assistant Store Leader
Kroger, Franklin
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!Minimum High school diploma/GED 1 year of experience as department manager, service manager, or equivalent experience Store manager/district manager or direct manager approval Desired Retail management experience & knowledge of all aspects of store operations Staff supervisory experience Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives Assist store manager with developing action plans/communications to associates on Associate Insight survey results Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation Role model/demand a highest level of customer service & solve associate/customer issues/concerns Manage total store operations in store manager's absence Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink) Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department's contribution Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety) Analyze/ respond to competitive landscape within district/division Demonstrate inclusionary leadership; expect inclusive behavior from associates Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans Promote/support strong relationships with local community organizations in store's surrounding area Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement Communicate necessary information to associates to help them effectively carry out duties Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs Assist store manager in staffing, reducing turnover & increasing retention Provide timely individual/department performance feedback to department heads & associates Assist with labor management & supply costs on a daily basis to meet customer service/financial targets Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential functions of the position with or without reasonable accommodation
Product Specialist
RBC Bearings, Franklin
Product SpecialistAirtomic, Ducting Solutions:Located in Franklin Indiana, Airtomic Ducting Solutions is a growing ducting aerospace solutions provider. Our dynamic team works closely together to support our customers and to ensure success of our business. We focus on providing our employees with opportunities to learn and grow. We provide our customers with best in class service. We strive understand our customers, market and product to maximize our results.Position Summary: Develops sales for MRO, OEM and Aftermarket Products for current and new customers, executing the strategic sales plan. Acts as a central point of contact between the assigned customer base and Airtomic Ducting Solutions. Assures we meet customer needs and provide the highest level of value to the customer at all times, communicating and coordinating with all departments, ensuring financial expectations are achieved while maintaining and developing current and future accounts.Key Position Responsibilities:Acts proactively supporting safety at all times. Safety is ALWAYS first.Acts as a representative for the customer.Develops and maintains productive business relationships with current and potential customers, organizations, and partner companiesSupports sales plan with the support of the Product ManagerDevelops customer pricingPerforms market, customer, competitor, SWOT, data and other analysisCreates technical presentations and flyers for customer meetings and communicationDevelops a technical understanding of the Airtomic productServes as a primary contact for customer inquiries, general correspondence, requesting technical and pricing data, and other business transactions.Provides customers with solutions supported by a business case and effective presentations.Provide clear, timely, responsiveness and detailed quotations to the assigned customer baseWork with internal/external customers to clarify and resolve issues.Provide customer with product options, repair, exchange or purchase.Communicate technical information to the customer.Negotiate pricing, terms and delivery.Perform all other duties as required.Act on behalf of Airtomic:Represent Airtomic in a professional, innovative, positive, pro-active manner.Work with customers forecasting repairs on a daily, monthly, quarterly, yearly, holiday requirements.Achieve optimal pricing.Grow salesAct on behalf of Airtomic for repair, OEM, part sales and PMA/SAR productsIn case of emergency, must be able to access the internal system to provide information to a customer or make the necessary changes to achieve necessary requirementsDevelop and deliver presentations, (Internal and External customers at all levels)Work with finance and customer to review and resolve open AR issuesPrimarily responsible for developing LTA pricing, based on customer specific requirements and internal pricing experience (for Product Manager and/or Executive approval)Maintain Data and RecordsResults OrientedAnnually grow key/top customer accountsExpand/Add new customersCross-selling (parts and repairs)Travel Requirements:Up to 25% travel (possible international travel)Required qualification / Education / and/or Experience: Bachelor’s Degree or equivalent experienceMinimum 3 years in industry environment focusing on customer relationships, accounting practices, sales and/or marketing.Must be multi-task/project oriented with the ability to work under pressure in a fast-paced industry meeting established timelines.Excellent verbal, writing, listening and interpersonal skills are required to interact with all functional levels of internal and external contacts.Detail orientated and organized.Computer literate and proficient with Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Willing to maintain availability via phone/email outside of regular working hours.Strong analytical and decision making skills with ability to exercise informed risk taking in order to make judgment callsAbility to prioritize and to work without close supervision Beneficial Qualifications, Skills and Experience:Worked at or with OEM or Overhaul Engine experienceLean Six Sigma Green BeltFormal negotiation training/experienceFormal sales/public speaking training or experienceExisting customer contactsReporting to this Position:NoneWorks closely with Sales AgentsWorks closely with RBC Sales AgentsRelationships:Reports to Product ManagerDaily interaction with customersDaily interaction with internal departmentsWe offer competitive compensation with bonus opportunities!Excellent benefits including medical, dental, vision and company matched 401k plan.Equal Opportunity Employer m/f/h/v