Customer Service Advisor Salary in Franklin, TN

Category:: Administration/StaffSubscribe:: Department:: Registrar's OfficeLocations:: Franklin, MAPosted:: Apr 10, 2024Closes:: Jun 5, 2024 - 11:59 PM EDTType:: Full-Time Fiscal YearPosition ID:: 174581About Dean College:Dean College is a private, residential New England college grounded in a culture and tradition that all students deserve the opportunity to discover and exceed their greatest aspirations. A personal and transformative community since 1865, Dean tirelessly inspires our students to unimagined heights through personalized support and integrated delivery of academic, co-curricular and experiential learning. Our graduates are lifelong learners who thrive in their careers, embrace social responsibility and demonstrate leadership.Recognized as a Top Regional College by U.S. News & World Report for eleven consecutive years and named a College of Distinction for five consecutive years, Dean serves approximately 1,200 full-time students and 400 part-time students and offers more than 50 combined bachelor's and associate degree programs and specializations, as well as a robust schedule of continuing studies, and certificate programs throughout the year.Dean College is perfectly situated in Franklin, Massachusetts, which is conveniently located between Boston and Providence, Rhode Island and is accessible to Boston by commuter rail. The Dean College/Franklin station is only a five-minute walk from campus. Approximately 87 percent of the College's student population lives on campus.Dean provides a supportive academic environment that thrives on hands-on engagement and exceptional teaching. This community-wide commitment of always going the extra mile for students is known as The Dean Difference. Outside of the classroom, students participate in 16 athletic teams and more than 30 on-campus groups and organizations.Ninety-six percent of our bachelor's degree students are employed or enrolled in graduate school within 12 months of graduation. Alumni are hard at work in top-ranked graduate programs and are employed by organizations such as Universal Studios, Dell Technologies, Liberty Mutual, Kraft Sports + Entertainment, the Boston Ballet, and more.What is The Dean Difference?The Dean Difference isn't any one thing. It's not a program or a professor. It's not a single class or a club. It's the way our academics support networks and community overlap, interweave and magnify each other. Our difference unites us. It's our secret formula. It's the nucleus around which we orbit. It isn't one thing, it's everythingJob Description:Reporting directly to the Vice President of Academic Affairs, the Registrar leads all operations within the Office of the Registrar. The Registrar is the official authorized keeper of all student records and related data, maintaining accuracy, reliability, and integrity. This position provides institutional data for internal and external reports. The Registrar implements curricular and academic policies set by faculty, and collaboratively manages all aspects of the class scheduling and student registration processes with the Office of Academic Affairs, the Center for Advising and Career Planning, and other pertinent offices. The Registrar certifies students for graduation and supports Commencement preparation. This position also oversees transfer credit evaluations for new and current students. The Registrar effectively utilizes software applications to track student progress toward degree completion, to produce reports, and to assist with daily operations of the office. This position works closely with the Office of Academic Affairs, including school deans and program coordinators; the Robbins Family Center for Advising & Career Planning, including the Success & Career Advisors; the Center for Student Financial Planning & Services; the Office of Admissions; and Information Technology. Job Duties:Supervise staff in the Office of the Registrar - ensure staff is trained and stays current on all changes to processes, systems, and curricular and academic policies.Analyze and provide data to determine course needs.Manage the building of the class schedule for each term, including assigning courses to classrooms - working with Academic Affairs, School Deans, Program Coordinators and Success & Career Advisors to ensure the accuracy of the course schedule. Analyze and provide data to determine course needs.Create finals week schedules.Maintain degree audit system that provides academic information for current students.Complete final graduation audit for students receiving degrees.Ensure all final grades are recorded at the end of each term.Calculate end of semester standings and notify students and administrative offices of the outcome of the calculations for probation, suspension, Dean's List, and President's List.Provide data for external reports, such as College Board and US News &World Report, and others.Serve as keyholder for IPEDS reporting.Analyze college data to determine enrollment, retention, and graduation rates and provide annual. Managerial and Supervisory Responsibilities:Supervision of two Assistant Registrar's.Requirements:Master's degree in education or related field from an accredited institution required.Five to seven years' experience working in a higher education environment or similar field at the director level.Comprehensive experience of academic record keeping, registration activities, commencement activities and protocols, academic advising policies, transfer credit evaluation and policies, curriculum management and development, enrollment related trends and activities, budget planning and preparation, strategic planning, goal setting and accomplishment, institutional research.Familiarity with and proficiency in various technologies critical to record-keeping, such as student information systems, database management, and Microsoft Office and related tools. Familiar with Ellucian Colleague or comparable ERP system required, experience with eTranscript providers is preferred.Knowledge of U.S. educational systems, credentials, and Family Education Rights and Privacy (FERPA).Ability to collaborate effectively with college departments and cross-functional teams. Strong interpersonal, oral, and written communication skills.Detail oriented and able to work with minimal supervision; and have demonstrated analytical, organizational, and customer service skills.Additional Information:Dean College is an equal-opportunity, Title IX institution and pledges to recruit, select and promote diversity by providing equality of opportunity in higher education for all persons, including faculty and staff with respect to hiring, continuation, promotion, and applicants for admission, enrolled students and graduates without discrimination or segregation.The College is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students, faculty, and community members. All employment decisions are made on a non-discriminatory basis.Dean College does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.This nondiscrimination policy covers admissions, employment, and access to and treatment in College programs, services, and activities. A pre-employment background screen is required for all employees.Application Instructions:Please submit your Resume/CV, Cover Letter, all unofficial transcripts; and contact information of three references. (PLEASE NOTE: Applications that are incomplete will not be considered).Note: After submitting your resume/CV, the subsequent page gives you instructions that enable you to upload your Cover Letter and any additional documents.See the FAQ for using our online system.Please contact us if you need assistance applying through this website.Returning Applicants - Login to your Dean College Careers Account to check your completed application or upload additional documents. URL: www.dean.edu

Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures Manage user and device event tracking through global ticketing system Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed Enroll and administer thin clients Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions) Provide limited technical and troubleshooting assistance related to the company's critical business systems Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines) Liaise with third-parties as it relates to any of the aboveRequirementsBachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred One to three years of relevant experience Self-starter who takes initiative and requires minimal supervision Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment Customer focused with the ability to communicate and develop relationships with all levels of the organization Excellent written and oral communication skills Ability to multi task Team mentality and the ability to work effectively with diverse stakeholders Attention to detail Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities General understanding of how IT infrastructure supports business goals and objectives Open to traveling if necessary HDI and ITIL Foundations Certification a plus

Help us lead our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or technical pipeline experience? If so, prepare to innovate, create, and inspire. The Databricks Software Engineering Senior Advisor (Software Engineering Senior Advisor) demonstrates expertise in data engineering technologies with a focus on engineering, innovation, strategic influence, and product mindset. This individual will act as a key contributor to the team to design, build, test, and deliver large-scale software applications, systems, platforms, services, or technologies in the data engineering space. This individual will have the opportunity to work directly with partner IT and business teams, owning and driving major deliverables across all aspects of software delivery.ResponsibilitiesThe candidate will be responsible for delivering business needs end to end, from requirements to development into production.This individual will deliver data engineering toolchains, platform capabilities, and reusable patterns through a hands-on engineering approach in the Databricks environment.The applicant will be responsible for following software engineering best practices with an automation-first approach and continuous learning and improvement mindset.The applicant will ensure adherence to enterprise architecture direction and architectural standards.The applicant should be able to collaborate in a high-performing team environment and have the ability to influence and be influenced by others.QualificationsHigh School diploma; Bachelor's degree preferred.More than 5 years of experience in software engineering, building data engineering pipelines, middleware, API development, and automationMore than 3 years of experience in Databricks within an AWS environmentExpertise in Agile software development principles and patternsExpertise in building streaming, batch and event-driven architectures and data pipelinesCloud-based security principles and protocols like OAuth2, JWT, data encryption, hashing data, secret management, etc.Expertise in Big data technologies such as Spark, Hadoop, Databricks, Snowflake, EMR, GlueGood understanding of Kafka, Kafka Streams, Spark Structured streaming, configuration-driven data transformation, and curationExpertise in building cloud-native microservices, containers, Kubernetes, and platform-as-a-service technologies such as OpenShift, CloudFoundryExperience in multi-cloud software-as-a-service products such as Databricks, SnowflakeExperience in Infrastructure-as-Code (IaC) tools such as terraform and AWS cloudformationExperience in messaging systems such as Apache ActiveMQ, WebSphere MQ, Apache Artemis, Kafka, AWS SNSExperience in API and microservices stacks such as Spring Boot, Quarkus,Expertise in Cloud technologies such as AWS Glue, Lambda, S3, Elastic Search, API Gateway, CloudFrontExperience with one or more of the following programming and scripting languages - Python, Scala, JVM-based languages, or JavaScript, and ability to pick up new languagesExperience in building CI/CD pipelines using Jenkins, Github ActionsStrong expertise in source code management and its best practicesProficient in self-testing of applications, unit testing and use of mock frameworks, test-driven development (TDD)Knowledge of the Behavioral Driven Development (BDD) approach.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

LOCATION: Supports the Franklin, TN market and will work in the Franklin, TN office several days per weekMedicare Advantage positionThe Provider Contracting Lead Analyst serves as an integral member of the Provider Contracting Team and reports to the Provider Contracting Senior Manager. This role assists in developing the strategic direction and management of the day to day contracting and network management activities for a local given territory.Provides advanced professional input to complex Network Management assignments/projects. Develops and manages the physician/provider network. Develops programs to recruit, service, train, and reimburse physicians and providers. Solicits participation of physicians, hospitals, ancillary, institutional, and other health service providers to establish networks. Responsible for contracting, credentialing, relationships, and services. Serves as a communication link between prospective providers and the organizations. Negotiates contracts to develop networks. Designs and implements programs to maintain positive relationships between the health plan, physician, providers, and practice managers. Has knowledge of contracting process, contract management, network operations, Medicare fee schedules, financial terms, and metrics. Supports and provides direction to more junior professionals. Works autonomously, only requiring "expert" level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Network Operations. DUTIES AND RESPONSIBILITIES: Direct support to network management team members to facilitate evaluation and implementation of appropriate Medicare Advantage participation terms.Production and guidance on approved contract language for Medicare Advantage products by the contractorsEnsure appropriate legal department approval on non-standard contract terms.Monitoring adherence to policies and processes for managing Medicare Advantage hospital, facility and ancillary contracting responsibilities performed by the Tennessee contracting department.Timely submission of provider contract, demographic, credentialing, and other information to applicable Medicare Advantage departments.Review and corrective actions for accuracy of Medicare Advantage provider directories and listings.Produce reporting required by, and respond to requests from, Senior Segment related to the Medicare Advantage facility and ancillary participating providers.Coordination and tracking of necessary disclosure to / approval from Senior Segment leadership on key Medicare Advantage contract terms.Interface with Medicare Advantage Medical Economics team to ensure (1) due diligence performed on financial analysis on contract terms and network strategies, and (2) there is a uniform understanding of Medicare Advantage financial terms between key stakeholders (incl. Senior Segment and commercial health plan).Direct contracting relationship and negotiation for Tennessee facilities and ancillary providers (1) contracted specifically for the Tennessee market, (2) otherwise not participating for MA through a Cigna national contracting team (commercial or MA), (3) otherwise not participating though a local Tennessee commercial contract, or (4) as otherwise requested.Other responsibilities as assigned by the Medicare Contracting Senior Advisor (MPOSITION REQUIREMENTS: Bachelor's degree strongly preferred in the areas of Finance, Economics, Healthcare or Business related. Significant industry experience will be considered in lieu of a Bachelor degree.1+ years of Provider Contracting and Negotiating for Healthcare Hospital/Provider/Ancillary group experience required1+ years prior Provider Servicing experience strongly preferred Experience with Healthcare - Medicare Advantage, preferred Experience in developing and managing relationshipsUnderstanding and experience with hospital, managed care, and provider business models a plusTeam player with proven ability to develop strong working relationships within a fast-paced, matrix organization.The ability to influence audiences through strong written and verbal communication skills.Experience with formal presentations.Customer centric and interpersonal skills are required.Demonstrates an ability to maneuver effectively in a changing environment.Demonstrates problem solving, decision-making, negotiating skills, contract language and financial acumen.Proficient with Microsoft Office tools required.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.