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Development Assistant Salary in Fort Myers, FL

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Design Assistant

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Assistant Vice President, Marketing & Communications
Jobelephant.com, Inc., Fort Myers
Assistant Vice President, Marketing & CommunicationsJob SummaryThe Assistant Vice President, Marketing and Web Development provides vision and leadership for the University's brand awareness, donor engagement and athletics marketing campaigns and the web strategy for FGCU. Leads a high-achieving and collaborative marketing team that develops and executes traditional and digital campaigns, website and web content development, digital graphics and search engine optimization (SEO). Leads the FGCU website (and other ancillary sites) improvement strategy and day-to-day operations and maintenance. Collaborates with campus constituents to facilitate multi-channel marketing strategies to meet brand enhancement goals. Provides strategic leadership and management of university-level, college, school and department-level and athletics marketing campaigns. Helps build FGCU's reputation as a leading public university in Florida and the Southeast United States. Develops strategies that leverage marketing, advertising and branding across a variety of communications platforms. Works closely with Associate Vice President of Marketing and Communications, the UMC team and University leaders to create large-scale, overarching marketing efforts that support enhanced brand recognition.FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.Job DescriptionTypical duties include but not limited to:Serves as a member of UMC leadership team and leads marketing and web teams. Drives strategy, development and delivery of all marketing and communications digital and traditional campaigns, including robust metrics reporting to enhance campaign effectiveness and report outcomes to clients and managing outside agencies when appropriate. This includes leading the media buying function.Works in collaboration with Assistant VP of Communications on all strategic communications and social media efforts.Ensures consistency of messages across all initiatives and campaigns by aligning and collaborating across UMC, athletics and key University departments.Provides strategic insight and collaboration with the creative services team to ensure brand consistency across university and athletics marketing materials and advertising.Identifies challenges, opportunities and emerging trends and issues likely to impact the reputation of the university. Recommends and oversees the implementation of marketing solutions.Organizes and analyzes data from campaigns and website performance to report on status and recommend improvements.Leads the Web Developers and University-wide website contributors' community to maintain and enhance the university website and SEO, including managing outside agencies on SEO improvement. Oversees the website functionality and athletics website in conjunction with athletics communications.Oversees marketing research designed to strengthen the market position, brand and reputation of the University, and manages strategies with outside agencies to ensure a congruent FGCU brand story across all platforms.Manages WordPress sites (360.com, newsroom and Foundation sites) through agency partner and the web team.Owns and develops customer journey maps and personas.Reports on ROI and KPIs and directs scorecard reporting for marketing and web presence for the university and athletics.Prepares annual marketing plans as a part of the Annual Operating Plan budgeting process for the university and athletics. Manages the operating budget to ensure program alignment with fiscal allocation. Purchases equipment, supplies, and services in accordance with university procurement policies and procedures.Monitors competition and provides ideas on how to uniquely position FGCU.Engages in on-going benchmarking of best practices to ensure strong, state-of-the-art services and programs.Other duties:Other duties as assigned.Additional Job DescriptionRequired Qualifications:This position requires either fourteen years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and ten years of full-time experience directly related to the job functions.Progressively responsible professional full-time experience in marketing, brand management, or other relevant experience.Experience with website content management systems.Any appropriate combination of relevant education, experience, and/or certifications may be considered.Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook).Experience with web analytics and SEO tools (Google Analytics - GA4, SEM Rush, Screaming Frog, Crazy Egg, etc.)Preferred Qualifications:Master's Degree from an accredited institution in marketing, public relations, communications or related field.Web Development Certification - specific experience with Modern Campus Omni Update CMSGoogle Analytics and Google AdWords CertifiedCertified in marketing and SEO tools such as HubSpot, SEM Rush, Screaming Frog, etc. Working knowledge of email marketing tools such as Constant Contact.Twelve years of progressively responsible full-time experience in marketing, brand management, or other relevant experience.Experience working in higher education.Hands-on experience with SEO, SEM, Social Media Ad platforms, Google Analytics, HubSpot and CRM software.Knowledge, Skills, & Abilities: Knowledge of marketing strategies and communication principles.Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, verbal, and visual media.Knowledge of supervisory principles, methods, and techniques.Excellent interpersonal, verbal, and written communication skills.Excellent organizational skills and the ability to prioritize and complete simultaneous projects. 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Administrative Assistant $15/hr.
BAYS, Fort Myers
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.BAYS Do you believe in the value and work of all people and their ability to change, grow, and succeed? If so, BAYS could be the place for you. Join an organization that works in partnership with individuals, families, and communities to inspire change, growth, and success. Heres how some of our team feels about the position:Everything! BAYS makes this the best place to work!Some challenges of the role is the fluidity of the system, everything is constantly being reviewed and tweaked by different organizations, So at least its never boring!Our diversion program provides slightly less stringent supervision than others, as well as an alternative to juvenile probation. We monitor kids as they are getting necessary mental health and educational services. JDAP provides an opportunity to stay off probation and out of the system for kids who get arrested for minor offenses. Whats in it for you: Comprehensive health and wellness benefits Paid time off Self-Appreciation Days Community Involvement Annual Employee Events Leadership Development Full-time, $15/hr. We are looking for an Administrative Assistant who must have: High School Diploma or G.E.D General clerical skills Must possess a valid state drivers license, maintain automobile insurance coverage and have access to an automobile. PI239127147
Administrative Assistant $15/hr. 30 hrs./wk.
BAYS, Fort Myers
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.BAYS Do you believe in the value and work of all people and their ability to change, grow, and succeed? If so, BAYS could be the place for you. Join an organization that works in partnership with individuals, families, and communities to inspire change, growth, and success. Heres how some of our team feels about the position:Everything! BAYS makes this the best place to work!Some challenges of the role is the fluidity of the system, everything is constantly being reviewed and tweaked by different organizations, So at least its never boring!Our diversion program provides slightly less stringent supervision than others, as well as an alternative to juvenile probation. We monitor kids as they are getting necessary mental health and educational services. JDAP provides an opportunity to stay off probation and out of the system for kids who get arrested for minor offenses. Whats in it for you: Comprehensive health and wellness benefits Paid time off Self-Appreciation Days Community Involvement Annual Employee Events Leadership Development Full-time, $15/hr. , 30 hrs./wk. We are looking for an Administrative Assistant who must have: High School Diploma or G.E.D General clerical skills Must possess a valid state drivers license, maintain automobile insurance coverage and have access to an automobile. PI239461117
Activities Assistant- Full-Time
Volunteers of America - National Services, Fort Myers
Come join our awesome team as an Activities Assistant Full-Time at The Preserve. We're offering a great work environment and a flexible schedule, along with a salary range from $15.00 to $15.50 all based on experience!The Preserve Campus is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.Life Enrichment Assistant Job Highlights:Generous "refer a friend" bonus, up to $2,000403(b) Retirement PlanCareer scholarships;Quality training, continuing career education and leadership programs;Medical, Dental and Vision InsurancePaid Time Off (Vacation, Holiday & Sick Days)Shift: Mon-FriAbout the job: Assists in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, wellbeing, engagement and growth.Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.One to three years related experience and/or training; or equivalent combination of education and experience.Additional educational requirements for providing services in a Licensed Nursing Home are a bachelor's degree in Sociology or Recreational Therapy, or an Activity Director Certification.Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.Ability to use Microsoft Windows, including Word and Excel. Ability to use software to design calendars and signs. Ability to use email and the Internet CompetenciesKey Requirements:Certificate of Activities Director or Recreational TherapistPlanning activity calendarsRunning activitiesMaking resident care plansImplementing Activity AssessmentsInputting MDS informationAttending Care Plan MeetingsManaging staffEssentials: Assists in Planning, scheduling and conducting lifestyle programs that provide physical, intellectual, social, emotional and spiritual opportunities for the residents.Care plan meetings.Imput data into computer.Write care plans.Attend care plan meetings. Run activities. Other duties as assigned by Supervisor.At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
Physical Therapist - Part-Time
Volunteers of America - National Services, Fort Myers
Join us and apply today as a Part-time Physical Therapist - Full-Time at The Preserve. Competitive pay rate from $37.00 to $44.26/HR based on experience. The Preserve is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.About the job: Plan and provides physical therapy services to residents in accordance with the Plan of Care and community policies and procedures. The Physical Therapist performs functions which require substantial specialized knowledge, judgment, and skill based upon the principles of psychological, biological and social services and must be able to make judgments accordingly.Job RequirementsRequired Qualifications: Graduate of a Physical Therapy program approved by the American Physical Therapy Association, the Committee on Allied Health Education and Accreditation of the American Medical Association, or the Council on Medical Education of the American Medical Association and the American Physical Therapy Association.Current License to practice as a Physical Therapist in the state of Florida.Minimum one (1) year of experience as a Physical Therapist.CPR certified.Strong verbal and written communication skills and good interpersonal skills.Knowledge in the principles and practices of physical therapy.Ability to pass drug, criminal and employment screenings.Preferred Skills:Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.Able to meet the PRN Staffing Agreement requirementsEssential Functions: Performs physical therapy assessments, diagnostic tests, skilled procedures, and ongoing evaluation for residents who are receiving services under a medically approved Plan of Care.Implements teaching appropriate to the resident's needs and within the context of his/her environment and value system.Assist in the development, implementation, and evaluation of the ongoing quality improvement process.Promotes personal safety and a safe environment for residents and coworkers.Supervises applicable team members.Supervision of physical therapist assistants as directed and according to department policyEvaluates employee performance and provides timely reviews as delegated.Performs other related duties and responsibilities as deemed necessary.Take pride in helping others and join us today!At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
Assistant Resort General Manager
Sun Communities, Fort Myers
Siesta Bay (SIE) Fort Myers, FL, US Regular Full Time Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for an Assistant Resort General Managerwith a real knack for great customer service. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we're looking for, we want to talk to you! OVERVIEW As an Assistant Resort General Manager, you'll assist the GM with operations and the continued profitability of the resort, and serve as the day-to-day point of contact for guests and residents. You'll be on-call 24 hours/day and handle everything from administrative activities, marketing, leasing and home sales, to property maintenance, budgeting, human resource management and, most importantly resident and guest relations. JOB DUTIES Ensure guests and residents receive the highest levels of customer service consistent with Sun's Customer Service philosophy. Handle and resolve resident and guest complaints, inquiries and issues in a timely and professional manner. Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies. Enforce resort rules and regulations. Promote and market resort to guests; ensure overall resort appearance is well maintained and groomed to Sun's curb appeal standards. Handle and report emergencies that may arise onsite. Coordinate team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures. Oversee and account for balancing of income nightly. Coordinate timely distribution of rental increase and lease renewal notices (if applicable). Market models, pre-owned, and brokered homes for sale in the resort. Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections. Review residency applications and approve or deny residency. Report deficiencies, which would adversely affect the operation of the resort, to the RVP. Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort. Complete market surveys and insurance inspections as required. Initiate and maintain local dealer relationships. Coordinate and follow-up on service requests. Assist with preparation of annual operating budget. Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances. Select, supervise, and review all contractual services as directed. All other duties as assigned. REQUIREMENTS High School Diploma or GED Minimum of 2 years property/resort management experience, including 2 years supervisory experience Previous sales & leasing experience, preferred General knowledge of maintenance Solid negotiation skills Ability to thrive in a fast-paced environment Working knowledge of basic accounting principles Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, a plus Flexibility to respond to resort needs during non-business hours REWARDING BENEFITS At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family Comprehensive Dental Plan Vision Plan Voluntary Health and Dependent Care Reimbursement Accounts Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Paid Parental Leave Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Job Reference: 129453 ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. California Team Member Privacy NoticeJob Segment: General Manager, Manager, Management
Activities Assistant - PRN
Volunteers of America - National Services, Fort Myers
Come join our awesome team as an Activities Assistant PRN at The Preserve. We're offering a great work environment and a flexible schedule, along with a salary range from $15.00 to $15.50 all based on experience!The Preserve Campus is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.Life Enrichment Assistant Job Highlights:Generous "refer a friend" bonus, up to $2,000403(b) Retirement PlanCareer scholarships;Quality training, continuing career education and leadership programs;Medical, Dental and Vision InsurancePaid Time Off (Vacation, Holiday & Sick Days)Shift: Mon-FriAbout the job: Assists in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, wellbeing, engagement and growth.Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.One to three years related experience and/or training; or equivalent combination of education and experience.Additional educational requirements for providing services in a Licensed Nursing Home are a bachelor's degree in Sociology or Recreational Therapy, or an Activity Director Certification.Ability to communicate effectively in writing and verbally, speaking the primary language of the residents.Ability to use Microsoft Windows, including Word and Excel. Ability to use software to design calendars and signs. Ability to use email and the Internet CompetenciesKey Requirements:Certificate of Activities Director or Recreational TherapistPlanning activity calendarsRunning activitiesMaking resident care plansImplementing Activity AssessmentsInputting MDS informationAttending Care Plan MeetingsManaging staffEssentials: Assists in Planning, scheduling and conducting lifestyle programs that provide physical, intellectual, social, emotional and spiritual opportunities for the residents.Care plan meetings.Imput data into computer.Write care plans.Attend care plan meetings. Run activities. Other duties as assigned by Supervisor.At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
Assistant General Manager
New TSI FL Holding LLC, Fort Myers
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. We work with passion and integrity, and we always treat others with appreciation and respect. ROLES AND RESPONSIBILITIES The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the clubs profit and loss statements and ensure consistent execution of the management daily workflow. Below is a list of responsibilities that identify success in the role as an Assistant General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators. Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development. Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy. Develop and establish rapport with fellow employees utilizing a situational leadership mentality. SALES ANALYSIS AND RESULTS Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability. Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals. In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Set direct and clear SMART goals for self and team. Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available. LEADERSHIP Continuously model and promote the NYSC mission and values with pride and integrity. Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Lead by example, always approaching your work with our core values and the mentality of a service-based leader. Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests. Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. CLUB OPERATIONS Confirm that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily to ensure all customer-facing issues are dealt with in a timely basis. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM. Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances. Partner with GM to resolve any incidents as needed. Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Drive membership sales to exceed last years results and achieve targets. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Foster outreach activities to enhance community involvement. Ensure a consistently clean club and a friendly/inviting customer experience. Perform all basic system transactions pertaining to member enrollment/retention/cancellations. Organize and supervise the work and schedules of the club team in absence of GM. Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience. CUSTOMER SERVICE Support the development of a customer service culture and mindset to achieve an exceptional customer experience. Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). PRODUCT KNOWLEDGE Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies. Maintain an active lifestyle and passion for fitness. Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. REQUIRED SKILLS AND ABILITIES Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills, with an emphasis in English. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. EDUCATION AND EXPERIENCE 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. Child & Adult AED/CPR certified. Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in January. Ability to work days, nights, holidays, and weekends according to the needs of the business. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.
Front Desk Weekend Lead
New TSI FL Holding LLC, Fort Myers
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.
Personal Lines Account Manager
Goodwin Recruiting, Fort Myers
To Apply for this Job Click HereOur client, a fast growing insurance company, is seeking a Personal Lines Account Manager to join their new office in Ft. Myers!Account Manager ResponsibilitiesCross sell applicable coverage to new and existing customersResolve customer inquiries and complaintsSet follow-up appointments to keep customers aware of latest developmentsAbility to work in friendly fast paced environmentAccount Manager Qualifications Previous experience in customer service and salesApplied EPIC experience requiredAbility to build rapport with clientsDeadline and detail-orientedExcellent written and verbal communication skillsMinimum of 2 years of insurance experienceMust be licensed in Property and CasualtyAccount Manager BenefitsBase Salary of $50,000Full time, Health Benefits, 401k, PTOGrowth OpportunitiesAt Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 131102 #postAbby PenceTo Apply for this Job Click Here, $50,000 - $55,000,