Administrative Assistant Salary in Fort Myers, FL

Assistant Vice President, Marketing & CommunicationsJob SummaryThe Assistant Vice President, Marketing and Web Development provides vision and leadership for the University's brand awareness, donor engagement and athletics marketing campaigns and the web strategy for FGCU. Leads a high-achieving and collaborative marketing team that develops and executes traditional and digital campaigns, website and web content development, digital graphics and search engine optimization (SEO). Leads the FGCU website (and other ancillary sites) improvement strategy and day-to-day operations and maintenance. Collaborates with campus constituents to facilitate multi-channel marketing strategies to meet brand enhancement goals. Provides strategic leadership and management of university-level, college, school and department-level and athletics marketing campaigns. Helps build FGCU's reputation as a leading public university in Florida and the Southeast United States. Develops strategies that leverage marketing, advertising and branding across a variety of communications platforms. Works closely with Associate Vice President of Marketing and Communications, the UMC team and University leaders to create large-scale, overarching marketing efforts that support enhanced brand recognition.FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.Job DescriptionTypical duties include but not limited to:Serves as a member of UMC leadership team and leads marketing and web teams. Drives strategy, development and delivery of all marketing and communications digital and traditional campaigns, including robust metrics reporting to enhance campaign effectiveness and report outcomes to clients and managing outside agencies when appropriate. This includes leading the media buying function.Works in collaboration with Assistant VP of Communications on all strategic communications and social media efforts.Ensures consistency of messages across all initiatives and campaigns by aligning and collaborating across UMC, athletics and key University departments.Provides strategic insight and collaboration with the creative services team to ensure brand consistency across university and athletics marketing materials and advertising.Identifies challenges, opportunities and emerging trends and issues likely to impact the reputation of the university. Recommends and oversees the implementation of marketing solutions.Organizes and analyzes data from campaigns and website performance to report on status and recommend improvements.Leads the Web Developers and University-wide website contributors' community to maintain and enhance the university website and SEO, including managing outside agencies on SEO improvement. Oversees the website functionality and athletics website in conjunction with athletics communications.Oversees marketing research designed to strengthen the market position, brand and reputation of the University, and manages strategies with outside agencies to ensure a congruent FGCU brand story across all platforms.Manages WordPress sites (360.com, newsroom and Foundation sites) through agency partner and the web team.Owns and develops customer journey maps and personas.Reports on ROI and KPIs and directs scorecard reporting for marketing and web presence for the university and athletics.Prepares annual marketing plans as a part of the Annual Operating Plan budgeting process for the university and athletics. Manages the operating budget to ensure program alignment with fiscal allocation. Purchases equipment, supplies, and services in accordance with university procurement policies and procedures.Monitors competition and provides ideas on how to uniquely position FGCU.Engages in on-going benchmarking of best practices to ensure strong, state-of-the-art services and programs.Other duties:Other duties as assigned.Additional Job DescriptionRequired Qualifications:This position requires either fourteen years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and ten years of full-time experience directly related to the job functions.Progressively responsible professional full-time experience in marketing, brand management, or other relevant experience.Experience with website content management systems.Any appropriate combination of relevant education, experience, and/or certifications may be considered.Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook).Experience with web analytics and SEO tools (Google Analytics - GA4, SEM Rush, Screaming Frog, Crazy Egg, etc.)Preferred Qualifications:Master's Degree from an accredited institution in marketing, public relations, communications or related field.Web Development Certification - specific experience with Modern Campus Omni Update CMSGoogle Analytics and Google AdWords CertifiedCertified in marketing and SEO tools such as HubSpot, SEM Rush, Screaming Frog, etc. Working knowledge of email marketing tools such as Constant Contact.Twelve years of progressively responsible full-time experience in marketing, brand management, or other relevant experience.Experience working in higher education.Hands-on experience with SEO, SEM, Social Media Ad platforms, Google Analytics, HubSpot and CRM software.Knowledge, Skills, & Abilities: Knowledge of marketing strategies and communication principles.Knowledge of media production, communication, and dissemination techniques and methods, including alternative ways to inform and entertain via written, verbal, and visual media.Knowledge of supervisory principles, methods, and techniques.Excellent interpersonal, verbal, and written communication skills.Excellent organizational skills and the ability to prioritize and complete simultaneous projects. Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies. Ability to effectively manage the work of others by providing information, guidance, and motivation.Ability to anticipate problems and address them proactively.Ability to exercise discretion and good judgement at all times. Ability to collect, organize, analyze and present information in a meaningful manner.Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.Salary Grade 21To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Assistant-Vice-President--Marketing---Communications_R0004910?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-83b5925789a0784ea4b0f54c7eec54f8

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.BAYS Do you believe in the value and work of all people and their ability to change, grow, and succeed? If so, BAYS could be the place for you. Join an organization that works in partnership with individuals, families, and communities to inspire change, growth, and success. Heres how some of our team feels about the position:Everything! BAYS makes this the best place to work!Some challenges of the role is the fluidity of the system, everything is constantly being reviewed and tweaked by different organizations, So at least its never boring!Our diversion program provides slightly less stringent supervision than others, as well as an alternative to juvenile probation. We monitor kids as they are getting necessary mental health and educational services. JDAP provides an opportunity to stay off probation and out of the system for kids who get arrested for minor offenses. Whats in it for you: Comprehensive health and wellness benefits Paid time off Self-Appreciation Days Community Involvement Annual Employee Events Leadership Development Full-time, $15/hr. We are looking for an Administrative Assistant who must have: High School Diploma or G.E.D General clerical skills Must possess a valid state drivers license, maintain automobile insurance coverage and have access to an automobile. PI239127147

GCE Wealth Management, a well-established investment services firm located in Fort Myers and Naples, FL, is seeking a qualified professional to join the team in the important role of full-time Financial Advisor Assistant.The ideal candidate might be someone who has spent a few years in the financial services industry supporting a book of business and is looking to continue to advance in his/her career in a fast paced environment with a growing firm. This position requires excellent customer service and problem-solving skills which helps the candidate to confidently provide information to our advisors and clients in a reliable, efficient and highly professional manner. Candidate must be extremely organized, detail-oriented and a self-starter. Individual must have great integrity and dependability.Responsibilities:Frequent client contact by phone and emailAssist clients with service needs, including general account questions, account changes, purchases and withdrawals, sending reports and documentsPrepare and process paperwork for new business accurately, includes paperwork for mutual funds, annuities and life insurance productsPrepare and submit client paperwork and financial transactions accuratelyRespond to and correct paperwork not in good orderInform financial advisor of client issues of significant concernSchedule and confirm client appointments by email and phoneDocument client interactions via Redtail CRM, follow up on client meetingsMonitor incoming and outgoing mail, photocopying, scanning, filing and data entryStay apprised on industry and company rules and regulationsAttend branch operations meetings and sales assistant conferencesOther projects and tasks as assignedDesired Experience and Skills:Experience in financial services preferredDegree in Finance, Series 6, Series 65 (or 63 & 66), and insurance licenses preferred Experience with eMoney planning software Detail-oriented and able to work in a fast-paced environmentManage multiple tasks simultaneouslyProficient with Microsoft Office (especially Excel)Ability to develop strong client relationshipsExcellent oral and written communication skillsAbility to work independentlyProblem solver, critical thinker and creative skillsAbility to anticipate client and advisor needsCapable of working under deadlinesAbility to do research to answer questionsQuick and accurate typingNeat and legible handwriting for written paperwork and note-takingTechnology Used:eMoney Planning SoftwareRedtail CRM, Albridge, Docupace, Morningstar, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)Various investment and insurance company websitesWe offer:A supportive and professional work environmentCompetitive compensationAn opportunity for professional growth and advancement

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.BAYS Do you believe in the value and work of all people and their ability to change, grow, and succeed? If so, BAYS could be the place for you. Join an organization that works in partnership with individuals, families, and communities to inspire change, growth, and success. Heres how some of our team feels about the position:Everything! BAYS makes this the best place to work!Some challenges of the role is the fluidity of the system, everything is constantly being reviewed and tweaked by different organizations, So at least its never boring!Our diversion program provides slightly less stringent supervision than others, as well as an alternative to juvenile probation. We monitor kids as they are getting necessary mental health and educational services. JDAP provides an opportunity to stay off probation and out of the system for kids who get arrested for minor offenses. Whats in it for you: Comprehensive health and wellness benefits Paid time off Self-Appreciation Days Community Involvement Annual Employee Events Leadership Development Full-time, $15/hr. , 30 hrs./wk. We are looking for an Administrative Assistant who must have: High School Diploma or G.E.D General clerical skills Must possess a valid state drivers license, maintain automobile insurance coverage and have access to an automobile. PI239461117

Siesta Bay (SIE) Fort Myers, FL, US Regular Full Time Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for an Assistant Resort General Managerwith a real knack for great customer service. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we're looking for, we want to talk to you! OVERVIEW As an Assistant Resort General Manager, you'll assist the GM with operations and the continued profitability of the resort, and serve as the day-to-day point of contact for guests and residents. You'll be on-call 24 hours/day and handle everything from administrative activities, marketing, leasing and home sales, to property maintenance, budgeting, human resource management and, most importantly resident and guest relations. JOB DUTIES Ensure guests and residents receive the highest levels of customer service consistent with Sun's Customer Service philosophy. Handle and resolve resident and guest complaints, inquiries and issues in a timely and professional manner. Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies. Enforce resort rules and regulations. Promote and market resort to guests; ensure overall resort appearance is well maintained and groomed to Sun's curb appeal standards. Handle and report emergencies that may arise onsite. Coordinate team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures. Oversee and account for balancing of income nightly. Coordinate timely distribution of rental increase and lease renewal notices (if applicable). Market models, pre-owned, and brokered homes for sale in the resort. Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections. Review residency applications and approve or deny residency. Report deficiencies, which would adversely affect the operation of the resort, to the RVP. Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort. Complete market surveys and insurance inspections as required. Initiate and maintain local dealer relationships. Coordinate and follow-up on service requests. Assist with preparation of annual operating budget. Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances. Select, supervise, and review all contractual services as directed. All other duties as assigned. REQUIREMENTS High School Diploma or GED Minimum of 2 years property/resort management experience, including 2 years supervisory experience Previous sales & leasing experience, preferred General knowledge of maintenance Solid negotiation skills Ability to thrive in a fast-paced environment Working knowledge of basic accounting principles Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law Basic computer proficiency including email, internet and Microsoft Office Suite; experience using Yardi and/or RMS, a plus Flexibility to respond to resort needs during non-business hours REWARDING BENEFITS At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family Comprehensive Dental Plan Vision Plan Voluntary Health and Dependent Care Reimbursement Accounts Life and Accidental Death and Dismemberment Insurance Short and Long-Term Disability Coverage 401(k) Plan with Sun matching contribution Paid Parental Leave Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Job Reference: 129453 ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. California Team Member Privacy NoticeJob Segment: General Manager, Manager, Management

Company: FGCU Location: Fort Myers, FLSchedule: 40 hours, M-F Duration: 6 month contractDay to Day: The Administrative Assistant II provides administrative support to the Associate Vice President & Chief Information Officer (CIO) as well as other unit leaders in the University Information Technology Services (ITS) Department. Performs and/or oversees a variety of associated administrative, fiscal, staff support, and planning activities, some of which require advanced or specialized knowledge and skills, such as budget administration and control, equipment, facilities, and inventory management, specialized record keeping and database management, and/or specified information-gathering projects and tasks. Coordinates and facilitates meetings, program functions, and/or special events, as appropriate. Trains and supervises staff and/or students. May coordinate specified administrative activities and reporting across multiple organizational units within a department.Must Haves: High School diploma5+ years experience in a full-time administrative support role providing budget management, payroll, maintaining calendars, and project coordinationExperience operating a personal computer and proficient with Microsoft Office Excellent written, verbal, and communication skills

Summary The HR Associate position supports the People Strategy prioritizing Customer Care, High Value Transactional Processing and Overall Projects as determined by quarter. As identified, coordination and administrative support to the People team as projects are initiated. The HR Associate role is to learn, roll up the sleeves and offer help as needed to keep the projects going, keep efforts organized and have fun. Collaborates by offering help no matter what the task among the People team relative to Talent Management, Total Rewards, Payroll, and Executive Office support. Primary Responsibilities Customer Care -Learn and then serve and support employees as they have questions, concerns and issues requiring support and care relative to their peoples needs. Email, in-person, help-desk tools. -Offer presence and HR representation during company teaming and events -Help define and demonstrate within the company what Customer Care means to Scotlynn as we evolve as a company. Ensure care to our employees as they are onboarded and to those we look to attract to Scotlynn. Frist impressions are everything. Treat all who need our services with kindness, care, and respect. Project Work Supporting the People Strategy -Support the People Strategy with hands-on daily work to keep projects on track and help other team members wherever needed. Work in a team environment being collaborative as projects get assigned, executed, and completed. -Continuous improvement is critical as we continue to grow; always look for ways to do things better, more efficiently while keeping a simple mindset on how we get work completed. -Exhibit energy and enthusiasm everyday as work gets completed. If you need work and have free time, just ask for more. -Refer to the project list that has been developed for the Associate role. High Value Transactional Work -Day to day processing of important work that impacts our teammates and their pay, benefits, and life changes. This includes our onboarding process, orientation and creating a great first impression and experience for new hires. -Assist in ensuring customer care and critical work is completed during peak times, vacations and change in HR talent. Commitment to roll up the sleeves mindset and teamwork is paramount, and we all jump in together to get the work completed. -Actively learn and expand the Kronos (payroll, talent management system) knowledge, work to hone your knowledge especially in areas you will actively be using. -Support the data sharing and development of regular reporting and ad hoc as requests come in. Knowledge and Skill Requirements Actively working toward a bachelors degree in business management, Human Resource Management. Prior HR intern experience is ideal yet not required.Organizational and time management skillsWhile being developed, can be resourceful, learn on the fly, seek solutions to bring along with the challenges.Technically skilled and comfortable with learning new technology.Ability to multi-task, prioritize work and focus to see projects through to completion.Strong positivity, interpersonal savvy, and communication skills.Positive visibility and presence are required to maintain a professional demeanor & appearance on behalf of the company internally and in the public. Working Conditions Working conditions are normal for an office environment Scotlynns Commitments At Scotlynn, We Are Committed To Providing Equal Opportunity In All Employment Aspects And Value A Diverse And Inclusive Culture. Scotlynn Is An Equal Opportunity Employer. Additional Information Include #SucceedwithScotlynn When Answering The Questionnaire To Show Your Desire To Join Our Team!

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.