Application System Analyst Salary in Detroit, MI

I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.

The purpose of this role is primarily for the design and development of systems for delivering Genomic Evaluation and data management platforms to commercial customers. Overall, the role is intended to assure systems are specified, designed, developed, and delivered to meet standards and requirements for high quality and optimal customer experience. A key concept behind this role is that in this Genetics Operations environment, developers should have a thorough understanding of business processes and their associated requirements, in addition to expert development skills. This is a small team of highly motivated professionals, and the team size does not allow for a specialization of pure development that is decoupled from the concerns of business analysis. Thus this role has an "analyst" component, which is essential to identifying or refining business requirements and translating them into technical solutions.In addition to code development, this role will be expected to contribute to the system/component specification, design, and quality testing. Key activities include contributing to or authoring business and user requirements, system design, business process design technical documentation, and business and user documentation, and test script development.The primary responsibility for this role will be in design and development. The role will be expected to innovate by finding creative approaches to automation of workflows, user interfaces, and back end computing. Expertise in developing solutions capable of processing very large data sets efficiently is essential. Currently the most relevant development stack is Python, Java, C++ and R used for new development, along with back-end system running on a Linux platform, with development in C++, Python, and Bash. Database skills, including fluency in developing efficient SQL, stored procedure development, and performance troubleshooting and tuning are essential. MS-SQL is the most prevalent RDBMS in this space, but Postgres skills are also desirable. The environment is evolving towards Java, Python, and Postgres in a cloud-based (both AWS and Azure) environment. Both Windows and Linux operating systems are in use. Deliver solutions according to agreed project timelines, taking the initiative to drive the outcomes requested by the business and ITS management.The individual in this role will follow the Zoetis software development lifecycle , working collaboratively with other developers, analysts, and business professionals. The ideal candidate will have excellent communication, analysis, and documentation skills, with an ability to begin with a high level requirement and through progressive refinement, to define and deliver a solution. Effective and verbal and written communication skills are essential for collaboration with business stakeholders and technical team members, using business or technical language as appropriate to each audience.This role also has a support component. Provide support for and be able to execute genetic evaluation systems to support the translation of genomic, phenotypic, and pedigree data into consolidated outcomes for Zoetis customers. The person in this role may also be expected to take on other productions support assignments, especially for hypercare after production deployments. Work and coordinate with the genetic evaluation and technical teams in resolving issues that may impact delivery of results and execution of the pipeline. That can derivate optimizations or new tools additions of existing pipelines.Development - 50%Business Analysis - 25%Support - 25%Education • Bachelor's degree, ideally in Computer Science, Information Systems, Engineering, or Science• 4+ years relevant software development experience, ideally with Laboratory, Life Sciences, and/or Customer Service applications, using Java , C++, scripting using Python,R and Linux development.• 2+ years experience collecting, analyzing, and documenting requirements• Strong experience required in Java, Python ,C++ and R skills.• AWS and instances deployment is a priority• Proven ability to translate business requirements into solutions that map to technology capabilities.• Solid verbal and written communication skills with the ability to express complex technical concepts in business terms• Strong analytical problem-solving skills• Strong interpersonal skills, with the ability to work effectively and collaboratively on cross-functional project teams or individually, as needed• Proven success in delivering computing solutions• Ability to transform data in files or databases• Ability to take direction and to complete tasks with minimal direction• Ability to prioritize issues and drive progress in ambiguous situations• Create and maintain system development lifecycle documentationTechnical• Python, Java and C++• Statistical software R.• Unix / Linux system development is essential.• Amazon AWS Services• Git• Genetics and/or bioinformatics• Both Windows and Linux operating system expertise• Experience in multiple SDLC methodologies including Agile and Waterfall.• Expert in the use of JIRA and Confluence to support SDLC, especially testing and defect tracking• Mathematical/Statistical backgroundFull timeRegularColleagueAny unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [email protected] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

OverviewBaker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. ResponsibilitiesResponsible for working with business stakeholders to gather reporting requirements to develop efficient and effective reporting solutions. This includes the development and maintenance of firm-wide reporting systems, prototyping/developing reports, as well as enhancements to existing reporting systems. Also responsible for supporting users firm-wide with daily reporting needs. Receives directions from Reporting Manager or others, as needed.Support firm users with daily reporting needs. This includes, but is not limited to creating custom queries to extract & aggregate data, and providing assistance to users with self-service reporting tools.Develop enhancements to the reporting solutions used by the firm. This includes, but is not limited to the development of new Power BI, Workday, and SSRS reports, enhancements to existing reporting solutions, and database object creation (Tables, Views, Stored Procedures, Functions).Interpret business objectives and needs, assess alternatives and provide innovative solutions using project management methodologies, including concept, design, budget, implementation, testing, documentation, and training phases.Provide second level support for Time & Billing System and other data intensive web applications. Troubleshooting and resolution of data issues.Research new technologies and applications that can improve the quality, performance or functionality of reporting applications used firm-wide.QualificationsBachelor's degree in a specialized field such as business, finance, computer science, management information systems, or a related field.Ability to work both independently and with a team.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business stakeholders.Strong initiative and problem-solving skills.Use effective time management with appropriate prioritization to ensure all assigned responsibilities are executed on time and with the quality expected.Provide exceptional customer serviceExperience using Microsoft Power BI, Workday Reporting, Microsoft SQL ServerPreferred skills: SQL Server Reporting Services, Databricks, Visual Studio Data Tools/Report Builder, SQL Server Analysis Services.Additional InformationFor California, Colorado, New York and Washington: The compensation range for this role is $51,910 to $110,030. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.#LI-KK1

Perform functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Support highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business. Design, create and implement technical solutions. Serve as a lead role.Business Analysis Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Evaluate ongoing department activity and propose new tools or technologies. Application Development Assist in the business process redesign and documentation as needed for new technology. Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed. Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications. Provide analytical support related to business applications, infrastructure and technology related activities. Systems Analysis May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. Discuss users' needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems. Develop system solutions by preparing and evaluating alternative workflow solutions. Perform release management and end to end testing of system changes. Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution. Process Improvements Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s). Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement. Develop process requirements and recommendations and communicate for the implementation of technical business solutions. Other Duties and Responsibilities Design and develop reports and data delivery to accommodate changing business requirements. Investigate, resolve and escalate problems. Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements. Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. "Qualifications" Bachelor's degree in related field preferred. Five (5) years of relevant technical or business work experience required. Experience in managing cross functional teams or projects required. Advanced knowledge preferred in : system development life cycle process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL computer programming languages Basic knowledge of business operations and systems requirement processes. Strong technical, analytical, systems skills. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Written and verbal communication skills interpersonal skills. Ability to provide technical or business guidance to clients, both internal and external. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job. Departmental Duties and Responsibilities: Partner with MDSS, Architecture, Inter-Plan Admin & Relations, Legal, EDI, Compliance and key business areas to provide pre-project consultation and solution development. Build cross-functional partnerships with MDSS, Architecture, Enterprise Business Readiness, Business Segments, Operational Business areas, BCBSA, Blue Plans and other corporate areas to ensure compliance with Association, Federal and State Guidelines in project designs or changes to the guidelines themselves. Provide solutions to complex problems and make recommendations to resolve (improve strategic initiatives and technical processes). Act as an internal PIU consultant to corporate areas as needed. Ensures that programs/ projects with changes to many system applications, data flow and interfaces, data configuration, products, provider networks and business processes that are utilized throughout the organization are designed with an 'end to end' perspective. Provide input and design operational capabilities required to support enterprise objectives and segment-specific business strategies. Support operational capability execution through delivery lifecycle to ensure implementation activities remain aligned to target design. development of business cases to secure funding to enhance systems or resolve an issue. Coach and mentor individuals on project teams and to provide a model for implementing or improving end to end knowledge. Working independently within guidelines, responsible for initiating, planning, executing, controlling, and closing application and system implementation projects using a formal project management methodology. Represent Payment Integrity on corporate projects as needed. Present payment policy opportunities to executives. Departmental Qualifications: Expert knowledge of InterPlan Policy and National Programs Payment Integrity is preferred. Strong ability to manage and analyze data in multiple environments using a variety of scripts, potentially including but not limited to SQL, Alation, InterPlan Data Solutions, Cognos is preferred. Knowledge and experience of conducting corporate and InterPlan audit reviews to ensure data and financial accuracy is preferred. Knowledge of clinical editing systems and concepts is preferred. Familiarity with claims processing and payment policy on NASCO, Facets and Ika is preferred. Demonstrates extensive and broad base knowledge of NASCO claims end to end from a system and business perspective is preferred. Expert knowledge of BlueCard policies, procedures and system design is preferred. Experience with review and providing input to testing strategies, test scenarios, regression testing, execution, validation, and approval is preferred. Experience with implementation of ITS Releases, NCCI billing standards, and CMS mandates is preferred. Demonstrated ability to ensure compliance to Association, Federal and State Guidelines are met in project designs or changes to the guidelines themselves is preferred. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Employer: Blue Cross Blue Shield of Michigan Job Title: Business Systems Analyst Adv. Job Location: 600 E. Lafayette Blvd. Detroit, MI 48226 Job Type: Full-time, 40 hours a week, Monday - Friday Duties: Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. Remote work permitted within a reasonable commuting distance of the Detroit, Michigan's office. Requirements: Bachelor's degree in Information Systems and Programming, Electronics Engineering, Computer Science, or closely related field of study and eight (8) years of experience as a Testing Engineer, Data Analyst, ETL/Reporting Developer/Admin, OBIA Developer, OBIEE Developer, Testing Executive, or closely related occupation. Also requires experience in the following: 5 years of experience using PL/SQL; 5 years of experience with MS Access; 8 years of experience using complex functionalities with MS EXCEL; 2 years of experience in the Healthcare industry with provider data; 4 years of experience with data exchange between different vendors/external systems and directories; and 1 year of experience with ASP.Net and VB.Net. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. #VZNP

Responsible for the payment of agent compensations, and assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of agent compensation, financial and system stability and customer service satisfaction. Ensure the accuracy, timeliness and efficiency of monthly compensation payments to agents. Support sales staff, both internal and external, in terms of problem identification, resolution and trend analysis. Support business unit efforts related to new system implementation and HIPAA initiatives. Provide assistance to the Senior Sales Analyst in training and supporting the needs of other department staff members. Identify, plan, design and implement necessary system modifications, new or existing reports, policies and procedures as assigned in conjunction with the IT team. Coordinate and provide technical support for incentive programs and various corporate projects. Conduct analysis and assessments of compensation trends to identify accuracy and efficiency of application results. Assign and perform quality review of work for other assigned department staff members. Coordinate and provide technical support for tracking customer activity within the BCBSM corporate systems. QUALIFICATIONS Bachelor's Degree in Business, Mathematics, Information Systems or related area preferred. Two (2) years experience in an analytical, research or management information position in service, health or sales related industry preferred. Project planning and familiarity with the client server environment preferred. Knowledge of the Agent Sales Distribution Channel and Agent Compensation structures. Excellent analytical, problem solving, presentation, interpersonal, written and verbal communication skills. Ability to effectively identify, summarize and clearly communicate analytical findings with internal and external customers. Working knowledge and use of PC applications, computer systems (e.g Salesforce CRM, BCN Facets, etc.), agent sales distribution system, and software packages (e.g. Access, Excel, Word and Outlook). Ability to navigate, execute programs in the Salesforce CRM mainframe environment and generate reports and queries in Access, track data and operate all functions at a high level of proficiency. Ability to make decisions within scope of responsibility, maintain confidentially of sensitive information, work within a team environment and handle multiple assignments. Other related skills and/or abilities may be required to perform this job.

We are hiring for an Application Developer II to join our Enterprise Content Solutions Team at Blue Cross Blue Shield of Michigan. About the Role: The Application Developer II role involves working closely with various stakeholders such as business customers, vendors, and internal teams to provide expert support for image capture, recognition, and document management. In this role, you will be responsible for analyzing, designing, and configuring Commercial Off-the-shelf (COTS) packages to meet the needs of the organization. You will be responsible for providing support throughout the entire system lifecycle for multiple applications. This includes ensuring the application software is delivered on time and within budget, and performing maintenance to ensure that the systems are running smoothly and effectively. Departmental Preferences: Strong analytical skills with the ability to understand complex system and data structures Experience in data analysis tools and techniques (SQL, ETL, Excel) Knowledge of software methodologies (Agile, Waterfall, RUP) Familiarity with system upgrades and troubleshooting Understanding of security best practices development and deployment of the code Strong written and verbal communication skills for collaborating with other teams Strong problem-solving skills and structured approach when handling error resolution Willingness to respond to critical incidents or emergencies outside of regular business hours and (weekends and weekdays) Willingness to be part of on-call rotation schedule, providing support during evening, weekends, and holidays Experience with Incident Management process and understanding of logging/tracking/resolving issues Work closely with clients, business analysts and team members on small to large, complex projects to understand the business requirements that drive the analysis and design of quality technical solutions that align with business and IT strategies and are in compliance with the organization's architectural standards. Provide support in the full systems life cycle for multiple applications to ensure application software is delivered on time and within budget. Code applications using a disciplined development process. Integrate solutions with other applications and platforms outside the framework. Create data extracts and reports from system based on requirements. Develop, execute, and document unit test plans. Support and/or execute all testing efforts across the life cycle. Assist in the deployment of new modules, upgrades and fixes to the production environment. Make modules production-ready by moving them to libraries, completing forms and version control documents, following procedures, etc. Validate deployment. Assist in production support. Troubleshoot existing information systems to identify errors or deficiencies and develops solutions. Provide ongoing maintenance of applications. Evaluate existing applications and platforms and provides recommendations for improving application performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications. Document functions and changes to new or modified modules and test activities/results. Assist in the development of user guides and training documentation for systems. Participate in project planning processes, as needed. Identify better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed. Identify technical requirements, as needed. Create technical design specifications and assist in sizing technical requirements, as needed. Adhere to standards and procedures; check for compliance. Review modules for quality assurance. Evaluate new application packages and tools and perform research on best practices and provide recommendations for solutions, as needed. Prepare and present formal training to IT staff, as needed. Provide technical coaching and mentoring to less-experienced team members. Other duties may be assigned. "Qualifications" EDUCATION AND/OR EXPERIENCE Bachelor's degree in related field preferred. Three (3) years of advanced programming techniques and application design required. Experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies required. Project management experience preferred. OTHER SKILLS AND ABILITIES Analytical and systems thinking. Accuracy and attention to detail. Written and verbal communication skills. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Location: Detroit, MISalary: $35.00 USD Hourly - $41.50 USD HourlyDescription: IT Data Warehousing AnalystPosition Type: Contract to DirectLocation: Remote *Please send qualified resumes to [email protected] Job Responsibilities: Data AnalystAs a Data Analyst at our organization, you'll play a crucial role in supporting business decisions by collecting, analyzing, and summarizing data. Here are the key responsibilities:Data Collection and Analysis:Collect and analyze data from various sources to provide insights and support decision-making.Summarize findings and present them in a clear and actionable manner.Data Reuse and Validation:Identify opportunities for reusing data across the enterprise.Validate data sources to ensure accuracy and reliability.Technology Awareness:Stay informed about new tools, technologies, and functionalities relevant to our applications.Adapt to changes and advancements in the field.Collaboration:Work closely with customers, vendors, business analysts, and development teams.Resolve information flow and content-related issues.Data Integrity and Compliance:Ensure data integrity by performing data profiling and validations.Comply with relevant regulations and organizational policies.Requirements Gathering:Facilitate meetings with clients to understand their needs and document requirements.Explore potential solutions based on client input.Reporting and Pattern Detection:Gather data and reporting requirements.Detect patterns and summarize findings through simple reports.Collaborate with development teams to address any issues.Business Process Documentation:Analyze and document clients' business requirements and processes.Construct conceptual data and process models, including data dictionaries and volume estimates.Cross-Functional Collaboration:Collaborate with work teams, departments, system leadership, staff, and other IT groups.Define needs and facilitate solutions.System Development and Testing:Provide input into system development and modifications.Create test scenarios and plans to verify client requirements.Assist in analyzing testing results.Support and Escalation:Coordinate business analyst tasks on IT projects and problem tickets.Provide second-level escalation response for client issues.Perform root cause analysis and application resolution. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Non-Exempt/Bargaining Unit Posting Date Posted: 05/17/2024 Date Closed: 05/24/2024 Local/Seniority Unit - 1781 Department - 126540 BCN-Group Membership and Billing Salary Grade - B Number of openings - One (1) Shift - Mon-Fri Flex Start 7a -9a Site/Location: Jefferson Building Status - Regular Full Time Update and maintain accuracy of the membership database. This includes, but is not limited to, processing electronic work queues, SF•s, membership applications, PCP selection processing, membership changes submitted from employer groups via printed reports and any membership data base auditing and reports. Proactively manage PCP selection and membership errors for all groups. Responsible for interacting directly with employer group representatives, BCBSM Sales and Marketing staff, agents and Third Party Administrator•s (TPA) to identify and resolve inquiry-servicing issues. Process electronic write-off queues, SF•s, paper applications, PCP selections, group submitted reports, and system produced reports. Contact employer group when necessary to obtain needed information to process membership/PCP changes. Document contact through BCN•s customer tracking/imaging/workflow system. Receive and respond to inquiry-servicing issues from employer group representatives, BCBSM Sales and Marketing staff, agents and TPA•s. Process errors resulting from automated processes (Generic membership loads, write-offs, pre-billing error reports, pre-capitation error reports, automated PCP selection process, etc.) Periodically conduct system membership audits (i.e. employer group specific audits). Maintain consistent rapport with Group Account Analyst and Sr Group Account Analyst when questions/concerns arise regarding documentation received from employer groups. Maintain Inventory Tracking database. Maintain Workforce Management Tools system for production control including the input of data and working of regular reports. Other duties as assigned by leadership of Membership and Billing. Participate in corporate committees and work groups. "Qualifications" High School diploma or GED required. Associate Degree or two (2) years of full time college credits preferred. Two (2) years of prior work experience in general office processes or customer service required. One (1) year experience in a managed care setting preferred. Basic knowledge of membership underwriting guidelines preferred. Basic knowledge of HMO•s and capitation procedures preferred. Knowledge PC software applications used for word processing and spreadsheets preferred. Knowledge of BCN/BCBSM membership and billing systems preferred. Knowledge of MACESS imaging system preferred. Excellent verbal and written communication skills required. Strong analytical and mathematical skills required. Intermediate knowledge of Microsoft Word and Excel preferred. Excellent organizational skills with the ability to work independently while handling multiple projects and timelines required. Data entry requirement of 90 NKPM with 99% accuracy required. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Build a Bigger, Better, Bolder FutureImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.Your Mission:As a Financial Analyst, you will provide support in financial reporting and analysis to all levels of the business, both internally and for external customers. You will include collecting, recording, and analyzing financial statements and conducting financial and business performance analysis. Your duties may also include providing support to external customers related to accounting procedures and financial analysis. The ability to clearly present findings of complex financial analysis to non-financially oriented stakeholders is required. This role will handle confidential and proprietary information.How You'll Make an Impact:Analyze data and prepare and communicates analytical reports.Generate and distribute a wide array of recurring periodic reports, which may include diverse topics such as sales performance, profitability, return on investment, and other general business and financial performance information.Prepare ad-hoc financial and business performance analysis as required. Analysis topics may include but are not limited to sales performance, financial performance, return on investment, pricing, menu mix, marketing performance, and other general business topics.Prepare planning and forecasting models covering sales and financial performance.Submit financial statements into standardized electronic reporting systems. Provide feedback regarding appropriate accounting standards and processes.Provide recommendations to improve the financial performance.Gather and analyze data from legal, operations, audit, and marketing and prepare it for formal presentation to the Finance Committee.Work cross-functionally through the organization, both internally and externally, to provide financial advice and consulting to non-financially oriented stakeholders.Support management of a business unit/department with financial activities.Identify trends, opportunities, risks, and clearly communicate these to management.Provide analytical, financial support to management during the budgeting process.May present at seminars and formal training classes to include typical subjects such as: financial reporting systems, budgeting, cash flow planning, financing applications and business planning.May assist and provide work direction to less experienced staff.Who You Are:Bachelor's degree in accounting, finance, economics, mathematics, statistics or business. Additional experience may be considered in lieu of a degree.Minimum of two (2) years' experience in an accounting or finance position requiring the creation of financial reporting and analysis.Advanced in accessing data through typical ERP and data warehouse applications.Advanced Excel skills including creating spreadsheet models and drawing conclusions from large sets of data to interpret financial and non-financial metrics that can be linked to financial performance. Also has the skill to use statistical methods to analyze, evaluate, and summarize large amounts of data into a useful mathematical form.Excellent oral and written communication skills necessary to effectively present complex financial subjects to non-financially oriented customers.Exceptional business / financial analysis skills including attention to detail and accuracy and exceptional problem-solving abilities.Where You'll Work:A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.A colleague fitness center, work café and an outdoor patio with grills.Over 60 different meeting spaces to help promote a collaborative environment.