Operational Analyst Salary in Detroit, MI

I would like to set up a time to discuss the potential opportunity below:Role: Customer Service Quality AnalystLocation: Detroit, MI (Hybrid)Duration: 8 monthsJob Summary:Monitors and documents data to assist in analyzing and monitoring the quality of work performed, providing feedback, and analyzing root cause analysis. Applies knowledge/skills to a range of moderately complex activities. Proactively identifies solutions to non-standard requests and solves moderately complex problems independently; works with team to solve complex problems.Key AccountabilitiesAnalyzes data and assesses onsite/offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.Identifies process breakdowns and makes recommendations on improvements.Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.Monitors and evaluates performance for customer contact interactions using designated systems and processes.Provides feedback and training to employees regarding work quality, processes, policies, procedures, and professionalism with customers.Inspects and monitors quality requirements in accordance with the company's Quality Management System manual, policies, procedures, and program specifications.Observes work operations for compliance with applicable quality and safety regulations.Minimum Education and Experience RequirementsHigh School Diploma or equivalent3 years' experience in a Customer Service-related field (i.e., telephone representative, billing analyst, RM&P, or in a meter reading field)Other Qualifications-PreferredBachelors' degreeOther RequirementsFamiliar with the use and application of various billing, collection systems for managing outside collection agencies.Ability to interpret various reports and recognize trends and offer solutions.Clear, concise communication skills.Computer proficiency including Microsoft Office and Windows.Occasional travel is expected for this position.Ability to work independently with innovation and initiative.Contractor would also be responsible forWeekly operational reporting.Weekly team huddle updates.Supporting our collection vendor campaigns, inquiries and requests for documents.Collaboration with accounts payable on collection vendor invoices.Investigating and resolving collection system defects.Collection process/data analysis.

Perform functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Support highly complex business processes requiring design or integration of technical solutions that may cross multiple functions of the business. Design, create and implement technical solutions. Serve as a lead role.Business Analysis Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Evaluate ongoing department activity and propose new tools or technologies. Application Development Assist in the business process redesign and documentation as needed for new technology. Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed. Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications. Provide analytical support related to business applications, infrastructure and technology related activities. Systems Analysis May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries. Discuss users' needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems. Develop system solutions by preparing and evaluating alternative workflow solutions. Perform release management and end to end testing of system changes. Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution. Process Improvements Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s). Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement. Develop process requirements and recommendations and communicate for the implementation of technical business solutions. Other Duties and Responsibilities Design and develop reports and data delivery to accommodate changing business requirements. Investigate, resolve and escalate problems. Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements. Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members. Other duties may be assigned. "Qualifications" Bachelor's degree in related field preferred. Five (5) years of relevant technical or business work experience required. Experience in managing cross functional teams or projects required. Advanced knowledge preferred in : system development life cycle process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL computer programming languages Basic knowledge of business operations and systems requirement processes. Strong technical, analytical, systems skills. Display innovation in identifying, proposing, and overseeing the execution of business solutions. Written and verbal communication skills interpersonal skills. Ability to provide technical or business guidance to clients, both internal and external. Ability to work independently, or within a team environment. Other related skills and/or abilities may be required to perform this job. Departmental Duties and Responsibilities: Partner with MDSS, Architecture, Inter-Plan Admin & Relations, Legal, EDI, Compliance and key business areas to provide pre-project consultation and solution development. Build cross-functional partnerships with MDSS, Architecture, Enterprise Business Readiness, Business Segments, Operational Business areas, BCBSA, Blue Plans and other corporate areas to ensure compliance with Association, Federal and State Guidelines in project designs or changes to the guidelines themselves. Provide solutions to complex problems and make recommendations to resolve (improve strategic initiatives and technical processes). Act as an internal PIU consultant to corporate areas as needed. Ensures that programs/ projects with changes to many system applications, data flow and interfaces, data configuration, products, provider networks and business processes that are utilized throughout the organization are designed with an 'end to end' perspective. Provide input and design operational capabilities required to support enterprise objectives and segment-specific business strategies. Support operational capability execution through delivery lifecycle to ensure implementation activities remain aligned to target design. development of business cases to secure funding to enhance systems or resolve an issue. Coach and mentor individuals on project teams and to provide a model for implementing or improving end to end knowledge. Working independently within guidelines, responsible for initiating, planning, executing, controlling, and closing application and system implementation projects using a formal project management methodology. Represent Payment Integrity on corporate projects as needed. Present payment policy opportunities to executives. Departmental Qualifications: Expert knowledge of InterPlan Policy and National Programs Payment Integrity is preferred. Strong ability to manage and analyze data in multiple environments using a variety of scripts, potentially including but not limited to SQL, Alation, InterPlan Data Solutions, Cognos is preferred. Knowledge and experience of conducting corporate and InterPlan audit reviews to ensure data and financial accuracy is preferred. Knowledge of clinical editing systems and concepts is preferred. Familiarity with claims processing and payment policy on NASCO, Facets and Ika is preferred. Demonstrates extensive and broad base knowledge of NASCO claims end to end from a system and business perspective is preferred. Expert knowledge of BlueCard policies, procedures and system design is preferred. Experience with review and providing input to testing strategies, test scenarios, regression testing, execution, validation, and approval is preferred. Experience with implementation of ITS Releases, NCCI billing standards, and CMS mandates is preferred. Demonstrated ability to ensure compliance to Association, Federal and State Guidelines are met in project designs or changes to the guidelines themselves is preferred. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Employer: Blue Cross Blue Shield of Michigan Job Title: Business Systems Analyst Adv. Job Location: 600 E. Lafayette Blvd. Detroit, MI 48226 Job Type: Full-time, 40 hours a week, Monday - Friday Duties: Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. Remote work permitted within a reasonable commuting distance of the Detroit, Michigan's office. Requirements: Bachelor's degree in Information Systems and Programming, Electronics Engineering, Computer Science, or closely related field of study and eight (8) years of experience as a Testing Engineer, Data Analyst, ETL/Reporting Developer/Admin, OBIA Developer, OBIEE Developer, Testing Executive, or closely related occupation. Also requires experience in the following: 5 years of experience using PL/SQL; 5 years of experience with MS Access; 8 years of experience using complex functionalities with MS EXCEL; 2 years of experience in the Healthcare industry with provider data; 4 years of experience with data exchange between different vendors/external systems and directories; and 1 year of experience with ASP.Net and VB.Net. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. #VZNP

Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision making capability. This includes developing or changing workflows and implementing process improvements to enhance organizational products, programs and service to our customers. Identify and analyze operational data and develop insights in support of business objectives. Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality. Identify and/or analyze business problems and develop recommendations for solutions to problems. Lead the development and implementation of projects and/or teams in order to produce desired results. Document and communicate project concepts, milestones and results. Recommend and assist with implementing standard policies and procedures. Ensure that corporate compliance is communicated, implemented and monitored on an ongoing basis. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process. Provide support to internal departments and external entities by answering questions, supplying information and training. Create and present reports and presentations to display operational data and proposed business changes. "Qualifications" Bachelor's Degree in a related field is preferred. Four (4) years of experience in a related field is required. Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness. Organizational skills and ability to prioritize; must be able to lead multiple activities with varying timelines. Excellent verbal, written communication and interpersonal skills. Ability to lead and contribute to business unit and/or corporate projects. Proficient in Microsoft Office Suites. Ability to develop and maintain effective working relationships. Departmental Summary / Preferences: Provide support in developing and maintaining SLAs with multiple areas• Ability to work with multiple datasets and identify trends and errors• Ability to pull, analyze and report on multiple vendor contracts• Knowledge of NCQA elements• Lead the development and implementation of projects• Document and communicated project concepts, milestones and results• Ability to manage multiple deadlines All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Job Family:Finance & Accounting ConsultingTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:As a Consultant providing budget management services to our clients, you may expect to support a variety of budget-related activities. Examples include helping clients prepare and refine budget requests, prepare input in support of performance plans, enter and monitor appropriation / apportionment / allotment / allocation balances, support funds control and/or budget execution activities, and assist with budgetary reporting matters.Your responsibilities may include, but are not limited to, the following:Coordination with government and contract personnel to assist in executing budgeting and financial management processes within the client's internal and external office including the Resource Allocation Plan (RAP), development of requirements, etc. and improve the program's budget execution reportingDrafting communications for stakeholders and various strategic and/or implementation plansDocumentation development including presentation materials, business workflow and process guidance development and maintenance, workflow and process adherence monitoring, meeting coordination (agendas/minutes), and data call response coordination and issuanceCommunication responsibilities associated with budget justification of current funding levels as well as support of future funding requirementsLeveraging data analysis skills to improve budget operations and produce various budgetary and financial management reports (bi-weekly, monthly, ad hoc)Providing support to ad hoc client requirements and delivering on ad hoc client requests, to include resource planning, automation, execution, etc.Participating in meetings with client and team to understand project / program objectives and challenges regarding client's budget and finance operationsWorking with a team to develop solutions to solve process and policy challenges for clientsUnderstanding strengths / weaknesses of existing data sets and data handling practices, and propose ideas and solutions to help the team and client more efficiently and effectively manage and report dataSupporting implementation of accepted recommendations and solutionsPresenting updated deliverables and work products to team leadership and client, making complex concepts simpleBeing adaptable to changing client requirements and asks and be able to work closely with project leadership to solve challengesDemonstrating an ability to learn new skills, challenge yourself, and increase your capabilities and competenciesWhat You Will Need:US Citizenship and the ability to obtain and maintain a federal Public TrustBachelor's DegreeThree (3) or more years of relevant budget/financial management and strategic change management experienceKnowledge of the Federal budget cyclePossess the professional services and business skills to conduct budget, financial, and resource allocation supportExcellent communication skills that demonstrate fluency with numbers and written narrativesExperience in supporting executive-level Federal clients (Divisional level and above)Possess a technical mindset to quickly learn about current and emerging client requirements and business/technical responsibilitiesWhat Would Be Nice To Have:Direct experience or familiarity with DHS financial and operational dataPrevious experience with the PPBE process (e.g., RAP, UFR, OMBJ Narratives, Spend Plan Development)What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Family:Finance & Accounting ConsultingTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:As a Senior Consultant providing budget management services to our clients, you may expect to support a variety of budget-related activities. Examples include helping clients prepare and refine budget requests, prepare input in support of performance plans, enter and monitor appropriation / apportionment / allotment / allocation balances, support funds control and/or budget execution activities, and assist with budgetary reporting matters.Your responsibilities may include, but are not limited to, the following:Coordination with government and contract personnel to assist in executing budgeting and financial management processes within the client's internal and external office including the Resource Allocation Plan (RAP), development of requirements, etc. and improve the program's budget execution reportingDrafting communications for stakeholders and various strategic and/or implementation plansDocumentation development including presentation materials, business workflow and process guidance development and maintenance, workflow and process adherence monitoring, meeting coordination (agendas/minutes), and data call response coordination and issuanceCommunication responsibilities associated with budget justification of current funding levels as well as support of future funding requirementsLeveraging data analysis skills to improve budget operations and produce various budgetary and financial management reports (bi-weekly, monthly, ad hoc)Providing support to ad hoc client requirements and delivering on ad hoc client requests, to include resource planning, automation, execution, etc.Participating in meetings with client and team to understand project / program objectives and challenges regarding client's budget and finance operationsWorking with a team to develop solutions to solve process and policy challenges for clientsUnderstanding strengths / weaknesses of existing data sets and data handling practices, and propose ideas and solutions to help the team and client more efficiently and effectively manage and report dataLeading implementation of accepted recommendations and solutionsPresenting updated deliverables and work products to team leadership and client, making complex concepts simpleBeing adaptable to changing client requirements and asks and be able to work closely with project leadership to solve challengesDemonstrating an ability to learn new skills, challenge yourself, and increase your capabilities and competenciesWhat You Will Need:US Citizenship and the ability to obtain and maintain a federal Public TrustBachelor's DegreeEight (8) or more years of relevant budget/financial management and strategic change management experienceKnowledge of the Federal budget cyclePossess the professional services and business skills to conduct budget, financial, and resource allocation supportExcellent communication skills that demonstrate fluency with numbers and written narrativesSignificant proficiency in Microsoft suite of communication products, most notably Microsoft Excel and Microsoft Power PointExperience in supporting executive-level Federal clients (Divisional level and above)Possess a technical mindset to quickly learn about current and emerging client requirements and business/technical responsibilitiesWhat Would Be Nice To Have:Direct experience or familiarity with DHS financial and operational dataPrevious experience with the PPBE process (e.g., RAP, UFR, OMBJ Narratives, Spend Plan Development)What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

This role will support the Account Services team. Please note that this role will be a hybrid model including both in-person and remote work. All training will be 100% in-person. Departmental Requirements Analyze need for training support Develop and write training materials Conduct and deliver training sessions Capture training feedback and make appropriate recommendations or changes as needed Ability to facilitate training sessions both virtually and in-person Ability to work closely with other departmental designers and trainers and with supervision of leader Comfortable with flexibility. Corporate Requirements Accountable for successful project implementation, documentation or training course in administration. Monitor and control varied, complex operations to achieve goals and conserve resources. Develop standards and educate employees to carry out job functions. Provide effective/efficient solutions to business problems and effectively communicate recommendations to all levels of employees. Plan, coordinate, develop and implement approved projects which are divisional and/or corporate in scope. Represent department and division as requested on work groups and special assignments. Establish and meet deadlines and reporting requirements. Develop documentation (both on-line and paper) for use by operational areas. Develop performance-based training to meet operational need and requirements. Conduct front-end analysis and develop general specifications for training and documentation. Work closely with subject matter experts (SME's). Evaluate documentation/training to ensure cost effectiveness. Other duties may be assigned. Qualifications Bachelor's Degree in Instructional Technology, Technical Communications or related field preferred. Three (3) to five (5) years claims/benefits or two (2) years corporate writing experience and/or similar experience in related field. Demonstrated oral and written communications skills, with emphasis on syntax, grammar and presentation of material. Demonstrated PC skills: Word Processing, DOS or Windows required Desktop Publishing, Spreadsheets, Project Management software preferred. Knowledge of Medical Terminology preferred. Other related skills and/or abilities may be required to perform this job. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Position: ServiceNow ITAM AdminLocation: Detroit, MI / Charlotte, NC (Onsite)Duration: FTEJob Description:The position will assist in delivering IT Asset and Configuration Management as an operational program in IT Operations. The hardware asset management specialist will be involved in various activities within IT Asset Management (ITAM) - Hardware Audits, physical asset verification and location, asset custodianship, process documentation, configuration analyst, and process integration activities. Ideal candidates will have a strong technical background (with prior experience in IT) either in end point device support and management or administration related roles for infrastructure of network devices. Responsibilities: Ensure hardware asset and configuration items mapping are complete and accurateWork with Sustain teams on education and process adherence to ensure asset data integrity is managed properly throughout the ITAM Enterprise Lifecycle ManagementLead/Participate in internal and external audits and physical asset verification projectsImprove and maintain Hardware Asset Management process documentationCollaborate with cross-functional teams in program-wide asset management and configuration management activitiesProvide recommendations and best practices to improve existing hardware asset management processes, configuration management updating and procedures