Technical Support Engineer Salary in Chicago, IL

Location: REMOTESalary: $40.00 USD Hourly - $44.00 USD HourlyDescription: Our client is currently seeking a Power App EngineerIdeal candidate: Develop and implement Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI. Preferred (smart walk through) WalkMe Development and Scrum. 4-5 YOE. Architect or senior dev. This is a technical role that requires experience on Power Platform with ability to develop WalkMe workflows. Must be able to coach and support. Help others answer inquiries good with interaction. customer facing. Power Platform: • Develop and implement Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI. • 5 years of experience in creating workflows using Power Automate to automate business processes and integrate with various data sources and services. Proficiency in building and deploying custom apps using Power Apps with a strong understanding of Power Apps formulas and development techniques. Ability to develop interactive dashboards and reports using Power BI, and understanding of DAX query language. Knowledge of the Microsoft Dataverse platform for creating, securing, and managing data used in business applications. Familiarity with integrating Power Platform with other Microsoft services like Dynamics 365, Azure, and Office 365, as well as third-party systems. • Coach and support staff members on Power platform solutions so that they can build their automations and Apps. • Collaborate with business analysts and other stakeholders to understand business requirements and translate them into technical solutions. • Conduct design, code and deployment reviews to ensure adherence to best practices and industry standards. • Develop and maintain technical documentation, including architecture diagrams, design documents, and operational procedures. • Attend Scrum ceremonies and carry out required activities associated with Agile software development. WalkMe: • WalkMe Platform Expertise: Knowledge in using the WalkMe platform to create, test, and deploy interactive guides and walkthroughs, ShoutOuts, Launchers, and other WalkMe tools for software applications. Knowledge of HTML, CSS, and JavaScript to customize WalkMe implementations and integrate with other systems. Knowledge in WalkMe Insights e.g., report generation, data analysis, using insights to optimize WalkMe implementations. • User Experience Design: Ability to design intuitive and user-friendly digital experiences using WalkMe, with a focus on improving user adoption and engagement. • Problem Solving: Ability to troubleshoot and resolve issues related to WalkMe implementations, including compatibility issues with different browsers and platforms. • Collaboration and Communication: Work closely with stakeholders to understand their needs and translate them into WalkMe solutions, while also providing training and support to end users. Basic QualificationsDoctorate degree OR Master degree and 3 years of experience OR Bachelor degree and 5 years of experience OR Associate degree and 10 years of experience OR High school diploma / GED and 12 years of experience Top 3 Must Have Skill Sets: Develop and implement Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI. WalkMe Development Scrum Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Description Engineer Senior Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of the following PulsePoint location. 8600 W. Bryn Mawr Ave., S. Tower, Suite 800, Chicago, IL 60631 Hours: Monday to Friday, 8:00 am to 5:00 pm The Engineer Senior is responsible for maintaining active relationships with customers to determine business requirements and lead requirements gathering meetings. How you will make an impact: • Own the change request process and may coordinate with other teams as necessary. • Provide technical advice and weigh in on technical decisions that impact cross-functional teams. • Research and propose new technologies. • Develop and own list of final enhancements. • Develop and define application scope and objectives and prepare technical and/or functional specifications from with programs will be written. • Perform technical design reviews and code reviews. • Own technical testing to ensure unit test is completed and meet the test plan requirements, system testing is completed, and system is implemented according to plan. • Assess status and support data information planning. • Coordinate on-call support and ensure effective monitoring of system. • Maintain technical development environment. • Mentor others and lead multiple or small to medium sized projects. • Provide technical guidance, and mentoring. • Understand the tradeoffs between technical, analytical and product needs of the technical solutions. • Identify and propose strategies around technical problems affecting team, communicate standards and provide solutions. • Facilitate group sessions to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues. (Ref#675165) Minimum Requirements: Bachelor's degree in Computer Science, Engineering or related. Five (5) years of experience in related occupation(s) with Java, Object Oriented Programming, and Spring Boot. Additional Requirements: • Five (5) years of experience in related occupation(s) with Java, Object Oriented Programming and Spring Boot. • Five (5) years of experience monitoring systems and identifying system deficiencies. • Five (5) years of experience coding and maintaining complex components of information systems. • Five (5) years of experience setting up SIT or UAT environments. • Five (5) years of experience with systems testing for applications. • Five (5) years of experience maintaining application code using Bitbucket. • Four (4) years of experience with Oracle, Websphere, and Checkmarx scans. • Four (4) years of experience working with multiple platforms. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Job Summary: This position provides high quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction. Essential Functions: Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners. Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners. Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met. Responsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents. Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate. A professional, business-focused attitude and courteous manner towards clients, partners, and peers. Ability to work weekends and/or off hours as necessary to meet client's needs. Attain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies. Participate in regular staff meetings and communicate relevant information. Provide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools. Other duties as assigned. Required Skills/Abilities/Competencies Excellent verbal and written communication skills. Ethical and Critical Thinking Ability to troubleshoot PC hardware/software and printer problems. Ability to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client's loyalty and trust. Innovative, team-oriented problem solver. Ability to work independently without direct supervision. Ability to manage competing priorities in a fast-paced environment. Ability to provide detailed and complete documentation related to performance of duties. Ability to interact on a "face to face" basis with clients in a professional and courteous manner. An aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Education and Experience: A degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted. Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers. Experience with application troubleshooting experience in Microsoft products and tools. Valid driver's license required. Comp TIA A+ is preferred. MCP certification desirable. Server +preferred. MCSA certification desirable. Other vendor certifications highly desirable. Individuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other details Job Family Services Pay Type Hourly Travel Required Yes Travel % 100

Role description: The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations. Responsibilities: Provide end user support to office staff and plant personnel Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system Log equipment details and assignment in asset management system Identify frequent issues and follow escalation procedure for problems/major incidents Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.) Undertake small projects based on business requirements as assigned by manager Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work Identify gaps or inefficiencies in existing operations and proposes solutions/improvements Participate in idea generation for improvements and execute agreed upon solutions to completion Contribute to knowledgebase articles and documentation Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues Minimum skills / qualifications: Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience Excellent critical thinking, problem-solving, and troubleshooting skills Excellent written and verbal communication skills Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365 Preferred skills / qualifications: Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert Willingness to obtain one or more common industry certifications within first 60 days of employment About Ardagh Group Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world's leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion. Today we have a presence across Europe, Africa, and North America. Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from? Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality? Did you know we produce more than 160 million containers per day? Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you'll enjoy the journey! Benefits Offered Medical, prescription, dental and vision plans Health Savings Account (HSA) and Flexible Spending Accounts (FSA) Life insurance 401(k) retirement plan with company match and an employer retirement contribution Paid holidays, floating days and vacation Short- and Long-Term Disability (STD/LTD) Employee Assistance Program (EAP) Tuition reimbursement program Professional and personal development opportunities through Employee Resource Groups Benefits available from day 1 of employment Flexible and hybrid working hours Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law. Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh ([email protected]) if a reasonable accommodation is needed.Nearest Major Market: Chicago

We are currently seeking a Field Systems Support Engineer. The Field Support Engineer will be responsible for supporting an assigned group of Ezcorp Pawn shop locations from both hardware and software including providing remote support to designated stores. This requires on-site store visits on a regular basis for upgrades and functionality checks. If this sounds like the position for you, please read on! Candidates must live in the Chicago/Indianapolis area.Why us:You might be asking yourself; do I want to work for a company that operates pawn shops? Let us give you a few reasons why you want to join our team. We have been around for over 30 years, which means EZCORP offers you a secure and stable environment. We don't just provide a paycheck; we want to make sure you have the tools you need to set you up on a great career path. We are dedicated to our communities by satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We do not stop there; we also operate as a retail store where we sell all kinds of merchandise. If you are eager to be part of a team that is passionate about values and enjoys celebrating triumphs together, then consider joining us. What's in it for you: Looking to make good money? We offer competitive salariesWe care about work/life balance. This position can be done remotely.We want to make sure you are healthy, wealthy, and wise! We offer great benefits along with 401K with company matchWe want you to take breaks and recharge, so we offer generous paid time off and sprinkle in company paid holidays throughout the yearWe like offering savings to our employees! We offer discounted cell phone plans You might be surprised at what you can find in our stores! EZCORP employees get a pretty good discount at any of our storesWhat you will be doing:You will provide timely and efficient Information Technology service resolution for supported equipment and take ownership and responsibility of tasksYou will ensure strict adherence to escalation procedures and strong engagement with other key stakeholdersYou will deploy of new and replacement Information Technology equipmentYou will be responsible for the configuration of Information Technology equipmentYou will Re-image Information Technology equipment if requiredYou will ensure that store performance and reliability of IT platforms are maintained within agreed service levelsYou will decommission Information Technology equipment and manage at a local levelYou will engage with Service Desk and Production Support - including Incidents via FootprintsYou will be 2nd level support for all Information Technology Desktop operating systems and associated software deploymentsWhat we are looking for:You will need 2-4 years of experience in Information Technology Field Service SupportYou will need a strong knowledge of Information Technology, Infrastructure, Operating Systems, and softwareYou will need have excellent customer service skills with a focus on delivering quality servicesYou will need a bachelor's degree in Electronics, Software, or IT EngineeringIf you have a master's degree, that is a plus

Position: Application Support Engineer/ Technical AnalystLocation: Chicago IL 60604 /Hybrid Duration: 7 Months Contract with possible extension Job Description:More technical person troubleshooting, problem management etcFind out the rout cause, able to troubleshoot issue.Able to provide training to junior team staff members. Closely work with development engineering teamRequired Skills:5-7 years' experience in application supportScripting knowledge (python or shell script)Similar production support environmentInformation security, CyberArk, octa, data recovery, cyber security ,Good underrating monitoring tools like Dynatrace, Catchpoint, Splunk and AppDynamicsTicketing tools ServiceNow preferred.Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, identifying new opportunities, and conducting strategic negotiations. Toho Technical Account Managers support process engineers by introducing complex measurement and analytical inspection methodologies used in thin film and characterization programs and demonstrate confidence in technical presentations effectively. This position also offers potential growth opportunities and reports directly to the President of the company. We are a multicultural organization, where English Japanese bilingualism is an advantage.Duties and ResponsibilitiesCore DutiesAchieve established revenue, profit, and growth targets established by the company on an annual basis.Identify new markets and opportunities, and proactively communicate with the supervisor regarding strategy.Achieve monthly KPI's established for new contacts, customer meetings, quotations and new opportunities as logged in the Toho CRM. Travel to customer sites on a regular basis by plane or car to achieve sales and develop strong account understanding and personal relationships.Sales ActivityProspect for new customers using a variety of approaches.Diligently maintain Account records in the Toho CRM.Prepare and deliver sales proposals, presentations and follow up with key decision makers.Conduct new customer meetings each quarter and submit standard meeting reports in territory assigned and strategic accounts.Manage entire sales process from initial inquiry to final acceptance and payment, including quote, samples, negotiations, order confirmations, coordinating delivery and payment terms.Meet regularly with direct supervisor to review sales activities, status of prospective customers, plans to meet sales goals, and deadline status.Plan quarterly Strategic Plan with input from direct supervisor to achieve sales goals and travel expectations.Support Tradeshow planning, execution and follow up with other members of the Account Management team.Requirements: 2-5 years of experience in Technical Sales or Inside Sales.Bachelor's degree with a concentration in Business, Material Science, Physics, or equivalent experience in material science, technical sales, and customer relationship management.Hybrid position reporting to the office in Chicago 3-5 times a week, 25% travel on a monthly basis.Desired Skills: Sales planning, forecasting and strategic Account Management.Product demonstration and group presentation.Negotiation with customers and vendors to achieve maximum profit and manage risk.Coordination of information, terms and conditions and communication between customers and partner companies.Organized management of records in a current CRM platform.Time management skills focused on meeting deadlines.Ability to manage several Accounts and projects simultaneously.Professional demeanor with customers, especially when answering questions via phone, email or in person.Excellent interpersonal communication, both verbal and written.Strong PC Skills with concentration on Outlook, Excel, PowerPoint, and QuickBooks.English Japanese Bilingualism is an advantage.What is Toho Technology? (www.tohotechnology.com )Based in Chicago, Illinois, Toho Technology Inc. is a small business with a staff of 12 motivated professionals operating with an entrepreneurial spirit on the northwest side of Chicago. Our team is diverse and multi-lingual, and the President of Toho Inc. is an American citizen, fluent in Japanese, with over 20 years of experience living in and doing business in Japan. To support a growing, global customer base, since 2001, Toho Technology Inc. has established a significant presence throughout the United States, Europe, and Asia, with local sales staff, applications engineers, and field service engineers. Toho Technology Inc builds upon the history of Toho Technology Corporation, a family-owned company first founded in Nagoya, Japan in 1819. In the first 100 years of business success, the company expanded operations and continued to meet the growing need for newer products and innovative solutions. In Post-War Japan, Toho soon emerged as a distributor and manufacturer of industrial electronics and new technologies with a foundational relationship with Hitachi and other local electronics manufacturers. Today, 850 people strong and based in Nagoya, Japan, Toho boasts an expanded sales and manufacturing team in China, and Indonesia. Toho Technology Inc. sells original Toho equipment and also distributes for key strategic U.S. partner companies to the semi and compound semiconductor markets worldwide.*Please note that we are not currently providing Visa Support.

Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.About KeeperKeeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.About The JobShift: Friday-TuesdayHours: 3pm-11pmJoin an elite team of highly skilled Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.You're right for this job if you:Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customersThrive in a training centric environment helping Keeper's end users learn our suite of productsAre excited to work in a fast-paced environmentLove being "camera ready" to meet our customers over videoEnjoy solving problems and can easily prioritize tasksExcel at communication (esp. in technical mindset) and documentationsBring a "nothing is impossible" mindset but know when to ask for help from the teamRequirements5+ years' experience in IT management and System AdministrationHands on experience with Mac OSX, Windows & Linux administration and troubleshootingExperience setting up and configuring Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsPreferred RequirementsBachelor's Degree or equivalent experience Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsWorking knowledge of PythonBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Above market annual bonusesKeeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: REMOTESalary: $20.00 USD Hourly - $28.00 USD HourlyDescription: Our client is currently seeking a Technical Support Engineer The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET) This job will have the following responsibilities: provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint. It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.). Understanding of VoIP and Network components associated with Cx and UC Voice Platforms. Qualifications & Requirements: Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).Must be flexible to take on new work assignments often with varied technical and customer support responsibilities Must be able to work various schedules to support 24x7x365 customer commitments Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

We're looking for experienced & driven Technical Support/Service Desk Engineers to join us onsite at our Global HQ in Chicago! [This role is named "Client Platforms Engineer" internally}About Us:Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.We invest in exceptional individuals and empower them to realize their goals and make a lasting positive impact on our organization. Engaging a diverse group of talented people from different cultural, socioeconomic, and educational backgrounds helps provide us with a competitive advantage that drives our success.Overview:We are seeking a highly motivated and customer-focused Client Platforms Engineer to join our dynamic IT support team. In this role, you will be responsible for providing exceptional technical support and assistance to DV Trading's end-users. Your primary goal will be to ensure the smooth functioning of IT services, resolve technical issues promptly, and deliver top-notch customer service.Responsibilities:First Point of Contact: Acting as the first point of contact for IT, you will be the point person for all issues and requests from end-users via phone, tickets, email, Slack, or in-person. You will ensure that all requests are acknowledged, logged, prioritized, and properly routed in our ticketing system.Technical Troubleshooting: Identify and diagnose hardware, software, and application problems. Resolve issues efficiently or escalate to the appropriate team for further investigation.Incident Management: Follow established procedures for incident management, ensuring timely and accurate resolution of technical problems while keeping the end-users informed of progress.Request Fulfillment: Handle routine service requests such as password resets, software installations, access permissions, and hardware configurations in a timely and efficient manner.Documentation: Maintain accurate records of all service desk interactions, including incidents and service requests. Document solutions and create knowledge base articles to facilitate self-service.IT Asset Management: Assist in managing IT assets, including inventory, tracking, and allocation of hardware and software licenses.Continuous Improvement: Actively participate in ongoing training and development to enhance technical skills and keep abreast of emerging technologies and best practices. Propose process improvements to enhance service delivery.Customer Service: Provide exceptional customer service, demonstrating strong interpersonal skills and empathy while dealing with end-users.Communication: Communicate effectively with both technical and non-technical stakeholders, translating technical concepts into understandable language.Team Collaboration: Collaborate with other IT teams to resolve complex technical issues and ensure smooth coordination in handling IT projects.Requirements:Proven experience as a Service Desk Engineer or similar role in an IT support environmentSolid knowledge of IT fundamentals, including operating systems (Windows, macOS, Linux), software applications, hardware, and networking conceptsFamiliarity with service desk ticketing systems and incident management procedures.Strong problem-solving and analytical skills with a keen eye for detail.Excellent communication and interpersonal skills with a customer-oriented approach.Ability to work well under pressure and manage multiple tasks simultaneously.Willingness to work on-call rotation, including weekends and holidays, to ensure 24/7 coverage.DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.