Customer Account Representative Salary in Charlotte, NC

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

JOB DESCRIPTION Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned.Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 1-3 years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills#INDCharTarHeelABOUT US Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?Mauser Packaging Solutions is that company.Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us! Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular positionCategory: Customer Service/Support Location Name: Komfort Air Service ExpertsLocation Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Desired Skills and Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.Description for Internal CandidatesResponsibilities: Establish relationships with customers by communicating and resolving issues.Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.Reviews orders after shipment for billing accuracy and any quantity item errors.Manages the issuing of credits, return authorizations and pallet returns.Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.Performs other duties as assigned.Requirements:Associate or bachelor's degree preferred but not requiredManufacturing experience is strongly preferred1+ years customer service experience requiredMicrosoft Office Suite - basic to above-average computer skills including ExcelCRM experience preferredAbility to perform basic quantitative skills required,Ability to work with all areas of the business including plant and sales personnel.Professional verbal and written communicationStrong customer service advocacy and problem-solving skills

Location: Charlotte, NC, USAReq Number: Req #44Date Posted: Tuesday, April 23, 2024Discovery Education is looking for an Account Executive - Inside Sales to sell our award-winning online educational products and services.We are looking for an experienced and highly motivated Inside Sales Account Executive who believes in our educational mission of improving teaching and learning by transforming classrooms into engaging digital learning environments.You must be able to work a hybrid schedule and split your time between our Charlotte, NC Corporate Headquarters, and remote work.You will create relationships with districts and schools and sell Discovery Education’s products and professional development services using a consultative sales approach.About the RoleEducation Partnerships (Sales)Build and deepen relationships with key decision-makers within your territory.Work to understand the needs of districts/schools to match and sell to our suite of online educational products and services via telephone while adhering to sales strategy for all accounts within your territory. (Using online conference call technology to present products when necessary.)Build and maintain a thorough understanding of your local markets where sales prospects exist (i.e., demographics, education trends, and funding, other key external influences).Thoroughly understand DE’s overall goals and strategic vision and share your insight with customers as needed.Work to meet and exceed monthly new business sales appointments, sales targets, and daily/weekly/monthly Key Performance Indicators (KPIs).Conduct outbound calls and written correspondence efficiently and professionally, always ensuring customer satisfaction.Ensure accuracy and integrity of all records within Salesforce and across internal systems.Partner with marketing on localized campaigns and targeted acquisition strategies.OperationsCreate agreements to establish pricing rate cards and guidelines.Work with Sales Operations to ensure the opportunity is built correctly and brought seamlessly through the contracting process.Work with the team to introduce the account properly and efficiently to the implementation team post-sale to ensure a smooth process of transition, activation, and training of DE products and services. Work with Marketing to properly merchandise key activities in the territory to decision-makers.Knowledge of Education Trends & Discovery Education ServicesDemonstrate exceptional DE product, service, and solution knowledge. Know how to present and sell in the value to overcome objections via phone. Maintain an understanding of industry trends, current events, new technologies anything that may impact the business by reading professional publications, researching all available prospect/product resources, and participating in professional organizations. Speak intelligently with a customer about topics/trends that affect education (i.e. funding, technology, legislation).Understand the free events, resources, and community opportunities that reflect the “magic of Discovery” offered to customers. Use these as prospecting touchpoints and value-adds to a relationship with Discovery Education.GeneralDemonstrate exceptional interpersonal, organizational, and presentation skills. Demonstrate ability, when necessary, to have challenging conversations with clients (i.e., putting company position first).Demonstrate a “problem solving- solution-oriented” approach. Track sales progress on an ongoing basis. Maintain clear & complete account files within Salesforce to ensure communication flow and ease of information sharing.Requirements A strong passion for the power of educational technology.Minimum of 2 years of sales experience with a proven track record of telesales and customer satisfaction success.Experience in selling complex products in a consultative manner via phone.Excellent negotiation and closing skills.Bachelor's degree preferred or an equivalent combination of skills, training, and experience.Education industry experience preferred, either public (school/district teaching or management) or private (company within the education industry).Ambitious, dedicated, and passionate individual, with a strong desire to achieve.Excellent verbal and written communication, interpersonal, and customer focus skills.Excellent prioritization, organizational, and analytical skills.Ability to work as a team and in a fast-paced environment.A “can do” attitude to everyday challenges, motivated and target-driven.Driven, detail-oriented sales professional who is passionate about student achievement.Proficiency with Microsoft Office products.Legal right to work in the United States.BenefitsWe are proud to offer employees and their families a comprehensive benefits package:Medical-Dental-VisionHealth Care Dependent CareShort & Long Term DisabilityLife Insurance401(k)FSA/HSAPaid Time OffVolunteer TimeEmployee Assistance Program7 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.Other detailsPay Type SalaryPI240177803

Location: Charlotte, NC, USAReq Number: Req #25Date Posted: Monday, April 8, 2024Discovery Education is looking for an Account Executive - Inside Sales to sell our award-winning online educational products and services.We are looking for an experienced and highly motivated Inside Sales Account Executive who believes in our educational mission of improving teaching and learning by transforming classrooms into engaging digital learning environments.You must be able to work a hybrid schedule and split your time between our Charlotte, NC Corporate Headquarters, and remote work.You will create relationships with districts and schools and sell Discovery Education’s products and professional development services using a consultative sales approach.About the RoleEducation Partnerships (Sales)Build and deepen relationships with key decision-makers within your territory.Work to understand the needs of districts/schools to match and sell to our suite of online educational products and services via telephone while adhering to sales strategy for all accounts within your territory. (Using online conference call technology to present products when necessary.)Build and maintain a thorough understanding of your local markets where sales prospects exist (i.e., demographics, education trends, and funding, other key external influences).Thoroughly understand DE’s overall goals and strategic vision and share your insight with customers as needed.Work to meet and exceed monthly new business sales appointments, sales targets, and daily/weekly/monthly Key Performance Indicators (KPIs).Conduct outbound calls and written correspondence efficiently and professionally, always ensuring customer satisfaction.Ensure accuracy and integrity of all records within Salesforce and across internal systems.Partner with marketing on localized campaigns and targeted acquisition strategies.OperationsCreate agreements to establish pricing rate cards and guidelines.Work with Sales Operations to ensure the opportunity is built correctly and brought seamlessly through the contracting process.Work with the team to introduce the account properly and efficiently to the implementation team post-sale to ensure a smooth process of transition, activation, and training of DE products and services. Work with Marketing to properly merchandise key activities in the territory to decision-makers.Knowledge of Education Trends & Discovery Education ServicesDemonstrate exceptional DE product, service, and solution knowledge. Know how to present and sell in the value to overcome objections via phone. Maintain an understanding of industry trends, current events, new technologies anything that may impact the business by reading professional publications, researching all available prospect/product resources, and participating in professional organizations. Speak intelligently with a customer about topics/trends that affect education (i.e. funding, technology, legislation).Understand the free events, resources, and community opportunities that reflect the “magic of Discovery” offered to customers. Use these as prospecting touchpoints and value-adds to a relationship with Discovery Education.GeneralDemonstrate exceptional interpersonal, organizational, and presentation skills. Demonstrate ability, when necessary, to have challenging conversations with clients (i.e., putting company position first).Demonstrate a “problem solving- solution-oriented” approach. Track sales progress on an ongoing basis. Maintain clear & complete account files within Salesforce to ensure communication flow and ease of information sharing.Requirements A strong passion for the power of educational technology.Minimum of 2 years of sales experience with a proven track record of telesales and customer satisfaction success.Experience in selling complex products in a consultative manner via phone.Excellent negotiation and closing skills.Bachelor's degree preferred or an equivalent combination of skills, training, and experience.Education industry experience preferred, either public (school/district teaching or management) or private (company within the education industry).Ambitious, dedicated, and passionate individual, with a strong desire to achieve.Excellent verbal and written communication, interpersonal, and customer focus skills.Excellent prioritization, organizational, and analytical skills.Ability to work as a team and in a fast-paced environment.A “can do” attitude to everyday challenges, motivated and target-driven.Driven, detail-oriented sales professional who is passionate about student achievement.Proficiency with Microsoft Office products.Legal right to work in the United States.BenefitsWe are proud to offer employees and their families a comprehensive benefits package:Medical-Dental-VisionHealth Care Dependent CareShort & Long Term DisabilityLife Insurance401(k)FSA/HSAPaid Time OffVolunteer TimeEmployee Assistance Program7 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.Other detailsPay Type SalaryPI240177845

Charlotte, NC, USAFull time2024-05-02R23_0000019052SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI240425744

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)