Front Desk Coordinator Salary in Boston, MA

Sign-on bonus eligible!GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Healey & AMG Center for ALS at Mass General unites the world's leading experts to revolutionize how treatments are developed for people with amyotrophic lateral sclerosis (ALS). The Healey & AMG Center supports and accelerates groundbreaking, innovative global clinical trials for the 30,000 people in the U.S. and over 500,000 people worldwide who are affected by ALS. The Healey & AMG Center is comprised of a diverse group of researchers, clinicians, project managers, and information technologists at Massachusetts General Hospital, working with collaborators around the globe to find novel therapies for people with ALS. Clinical research is the only way to develop new therapies for the treatment of ALS which is one of the strategic initiatives at the core of the Healey & AMG Center for ALS and the Neurological Clinical Research Institute (NCRI).Under the supervision of the Office Manager of Healey & AMG Center & NCRI, the Administrative Coordinator will act as the "information hub" for the Healey & AMG Center for ALS. The Administrative Coordinator will develop and assemble Healey & AMG Center information and effectively communicate with the research community. The coordinator is responsible for coordinating the planning, management, and implementation of special events and collaboration on marketing projects and communications initiatives, including collateral design, website, electronic communication, social media, etc. The Administrative Coordinator will provide administrative support for ALS Finding a Cure (ALSFAC) including their Science Advisor Board and Executive Committee). The position requires a high degree of flexibility, the ability to prioritize tasks, independence, and willingness to participate in multiple activities and provide support by working with the team. PRINCIPAL DUTIES AND RESPONSIBILITIES:Relevant activities include, but are not limited to the following:Administrative:• Maintains calendar and calendar items for Healey & AMG Centero Schedules meetings, phone calls, and video conferenceso Organize, plan and notify staff about meetings and appointmentso Use independent judgment in setting priorities and proposing alternatives to meetingso Resolve conflicts and prioritize meetings by calling calendar issues to staff's attention in advance of deadlineo Send out timely notification of scheduled meetingso Interact with other administrative assistants internally and externally to the MGH to coordinate meetings and identify and share best practiceso Plan for meeting sites and nourishment as directed by MGH guidelines and attend to other details as directed• Maintain daily appointment calendars for the Sr. Director and Co-Director of NCRIo Arrange and schedule meetings, interviews, and appointments to include coordination with external organizations. o Organizes, schedules, and reserves conference rooms for meetings. o Send out timely notification of scheduled meetings; plan for meeting site, prepare agenda, set up/reserve A/V equipment for presentations, and coordinate with catering as needed.• Collaborate with departmental leadership to evaluate, develop, and implement various administrative systems and procedures designed to maximize the secretarial workflow, thereby creating efficiencies• Provides administrative assistance for the annual ALS Scholars in Therapeutics awardo Arrange board committee & review meetingo Manages applicant communicationso Prepares and manages files and applicationso ArrangesIndustry Educational Series meetings for Scholars with leading Pharmaceutical executives throughout program.• Provides administrative support to ALS Finding a Cureo Arrange meetings, conference space, and lodging for travelo Coordinates social media communicationo On-site meeting support as needed• Presides on the Engagement Committee on behalf of Sr. Director of Healey & AMG Center and supports events as needed (expenses, approval forms, etc)• Provides administrative assistance for employment search committeeso Prepares and manages files and applicationso Arranges interviews o Manages applicant communicationso Follows HMS institutional-level hiring guidelines including but not limited to applicant tracking and reporting• Provides administrative assistance for annual institutional awardso Arrange board committee & review meetingo Manages applicant communicationso Prepares and manages files and applicationso Administers award payments to winnerso Works with vendors for the production and shipment of physically engraved award• Healey Center Philanthropyo Manages appreciation letters to donors for all Neurology and Healey & AMG Center donations received for departmental chair o Arrange occasional in-person meetings with donors and support on-site visits • Assist with the training of new administrative staff members including, but not limited to:o Reviewing MGB, MGH, and NCRI resources o Reviewing job-specific MGB, MGH, and NCRI best practiceso Reviewing relevant internal and external software platforms and other resourceso Guide troubleshooting issues as they arise• Provide support for, and share assignments with, other Healey & AMG Center and NCRI Staff Assistants as required • Provide backup coverage for the front desk as necessary. Cross-covers for other staff members for breaks, lunches, vacations, etc. and during variations in workflow as needed/requested (including staff support to the Director of Healey Center) • Maintain updated physician CVs• Assists with the renewal of annual physician memberships and medical licenses, as well as file management of aforementioned documents• Prepare and process invoices and reimbursements, including employee business expense reimbursements, check requests, and purchase orders in accordance with MGB purchasing policies and procedures. Keep appropriate files to ensure all expenses submitted are paid/processed by Accounts Payable timely and accurate.• Maintains Healey & AMG Center Project and tasks lists, and related documents as assigned.• Manages Healey & AMG Center for ALS inbox, acting as operator for all incoming emails directing them to the best ALS patient resources, or redirecting to departments/persons best suited to handle inquiries/financial invoicing, Pharmaceutical Applications for Platform Regimens, data requests, therapeutic studies, etc.• Orders special equipment, office supplies, customized materials, computer/software, and accessories on an ad hoc basis.• Coordinates, types, proofreads, and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals, protocols, CVs, and other related documents at the highest level of proficiency.• Organizes materials for presentations; retrieves articles from libraries or online sources as requested.Arrange for the needs of outside visitors as requested.Prepares and processes purchase orders as needed; maintains an inventory of suppliesPerforms photocopying, faxing, and filing as required.• Reviews mail (including email), answers when appropriate, and/or forwards to appropriate persons. • Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.• Supports NCRI Directors as needed• All other duties as assignedEvent and Meeting Coordination:• Coordination of Healey and AMG Center-hosted events o These include in-person and virtual regular meetings, special seminars, committee meetings, an annual retreat, scientific symposiums, industry workshops, and various other activities. o Responsibilities include budget planning, preparation of materials, advertising, accommodations, transportation, registration, dining and audio-visual requirements, and arranging visitor schedules. The coordinator will research and negotiate with venues, hotels, and other vendors as needed. o Oversee all financial aspects (i.e., budget oversight, managing travel reimbursement, etc) in collaboration with the Sr Director of Healey & AMG Center, Grant Administrator, and Principal Investigators with the NCRI§ Maintain financial records/documentation for reconciliation of "MyWallet" expenses§ Obtain appropriate approval for events§ Manage invoicing and post-event billing with venues§ Ad hoc assistance with travel reimbursements for both NCRI employees and non-employee affiliates o Assisting with the development of agendas and meeting materials (name badges, registration materials, handouts, slide presentations, etc)o Managing on-site registration, audiovisual requirements/needs, and any venue or travel-related issues as they arise o Preparing, finalizing, and distributing meeting minutes to all attendees• Responsible for maintaining current contact lists and reference materialsCommunications:Assists with communicating changes to website layout and design with MarketingProvides communications support and expertise across the Healey & AMG Center using excellent writing skills Maintains an electronic library of communications-related materials, including graphics, logos, templates, photos, and PowerPoint slides and presentations• Provides videoconference support for all Healey & AMG Center activities and training for other administrative staff on use of equipment and services.Monitors the Healey & AMG Center social media account(s)Qualifications SKILLS & COMPETENCIES:• A professional, creative, innovative college graduate with bachelor's degree in science, business, communications, or related field• Excellent organizational, and oral and written communication skills required• Demonstrated ability to work independently and as part of a team• An outcome focused, self-starter experienced at working with fundraising, healthcare or non-for-profit entity• Event planning experience a must• Familiarity with social media: Facebook, Twitter, LinkedIn • Proficient with Microsoft Office, including Power Point, Excel, and Word. InDesign, Illustrator, Constant Contact experience a plus• Website design and management also a plus• Ability to work well under deadlineEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Our client, an investment advisory firm located in Boston, is seeking a Professional Development Coordinator. This is a temp-to-perm opportunity and can compensate up to $30/hr. depending on experience. The ideal candidate will possess a willingness to learn, a positive & collaborative spirit, and an interest in detailed work. Qualified candidates are encouraged to apply today for immediate consideration!Responsibilities :Answer phones and greet guestsManage office supply inventoryAssist with conference rooms and meetings managementSchedule a variety of meetings including video conferences, creating links and sending to all involved partiesTroubleshooting any onsite IT issues like printers, photocopiers, zoom links, phone systems, etc. Project assistance for multiple departments including HR, Operations, the Books & Records Team and other senior staff Partner with 3 other administrative employees to manage office coverage and smooth operationsStock kitchen and maintain cleanliness of common areasUpdate spreadsheets, databases, and correspondenceHeavy emphasis on MS Office, especially using Excel Other duties as assignedBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

UNIQUE SCHEDULE OPPORTUNITY, SHIFT DIFFERENTIALS ($) APPLY! 40 hours per week; Wed, Thurs, Fri 12:00 pm -8:30pm Sat and Sun 8:00am-4:30pmSign-on bonus for qualified candidates!The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for unit staff.Consistently demonstrates courtesy and respect to patients and other customersPerforms all check in functions as outlined by the MGH/MGPO Front Desk Standards of Operations including assuring arm band identification for all patientsPerforms the daily management of encounter form processing and reconcilementEnsures the completeness of all forms and performs basic ICD-9 coding, CPT procedure coding as required to complete the visit encounter forms for processingUnderstands all the HMO, Managed Care and other Third Party Insurers. Functions as a resource to patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verificationTriages and manages complex telephone calls appropriately especially with regard to patients' clinical problemsMaintains confidentiality and privacy which is consistent with HIPAA guidelinesProvides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange for escort or interpreter services, as necessary. Receives, sorts, and distributes mail for the unit. Faxes and receives faxes containing confidential patient information. Assures that faxed patient information is distributed to the correct provider in an appropriate time frame.Coordinates and manages the flow of patient charts from practice settings to the Infusion UnitsQualifications HS Diploma/GED required Previous healthcare experience preferred.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.PATIENT ARRIVAL PROCEDURESPerforms Patient Arrival. Enters demographic data and obtains medical record number.Arrives patient as unknown if unable to identify.Follows up on identity of unknown patients.Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth.Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff.Contacts Social Services for Trauma patients whose family has not been notified.Arranges for Emergency Release and pick up of Blood products at direction of clinical staff.Links Arrival to Referral and CMED note.Rooms patient in EpicConducts bedside registration interview. (May entail belongings search for ID if patient is acute)Understands process to secure belongings for evidenceEnters patient data into monitoring system after discharging prior patient from monitoring system.Advises patients regarding valuables. Secures valuables and documents at patient's request.Assembles, labels and appropriately routes patient paperwork. PATIENT TRACKING PROCEDURESReviews treatment area census in Epic frequently, and updates to ensure accuracyActs as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate.Arranges patient transport for tests. Places patient's name on transport board. Uses and differentiates between "Back In Bed" and "Back To Bed" functions in Epic..Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit.Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board.Arranges non-patient transport.Ensures paperwork moves with the patient, Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation.Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters.TREATMENT AREA OPERATIONS PROCEDURESResponds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products.Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate.Monitors the Pediatric waiting area and informs clinical staff of any concerns.Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request.Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Clinician if patient on Section 12 tries to leave.Responds to entrance requests in secured areas via the monitor and screens before allowing entry.Troubleshoots reported hardware and software problems, Opens Help Desk tickets for unresolved issues by and notifies Charge.When directed by Nursing, explains Violence Against Women Act billing options to patient, completes necessary paperwork, notifies appropriate parties for Registration and Billing updates.Understands and complies with policy related to SANE paperwork. Arranges SANE nurse parking through Charge.Rounds regularly and collects paperwork from Provider 'done basket', labels paperwork, checks location of the patient in Epic and appropriately routes the paperwork.Runs reports to determine current location of patients who have left the department and other information.Reviews the referral list and notifies Charge of patients in the Department with unlinked referrals.Sets up communication aids for patients when requested (IPOP, VPOP), or pages Interpreter services. Uses the Belongings function in Epic to document valuables and belongings. PATIENT DISCHARGE / TRANSFER / DISMISSAL PROCEDURESChecks safe log , notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure.Ensures patient belongings are returned to patient if they were secured.Arranges discharge transportation at direction of clinicians (taxi, chair car, ambulance, etc.) Ensures that MD completes Ambulance Necessity Form.For patient transfers to other facilities assembles paperwork, ensures Cobra Form is complete and signed. Sends original with patient and files copies with the rest of the discharge paperwork.For patient deaths: labels Report of Death and gives to physician. Assembles paperwork for Medical Examiner and gives to Charge with any MGH medical record paperwork. Assists with returning valuables to families.Dismisses patients from Epic. Dismisses patients from monitoring system. Processes dismissal paperwork. Labels all paperwork. Alphabetizes, and files paperwork.TELEPHONE / PAGING / VOALTE PROCEDURESAnswers all incoming calls for treatment area. Directs calls or assists callers.Understands protocols related to off scope patients and appropriately directs inquiries.Records and communicates lab results (stats and panic values).Appropriately re-directs stat result calls from the Micro lab.Uses intercom system and Voalte system for intradepartmental communication.Initiates pages at request of treatment area staff and when noting the need for support services.Assists patients with notifying/calling families upon request.Calls ancillary departments to obtain services.Troubleshoots issues with Voalte phones, reports unresolved issues to Charge.Reconciles Voalte phone inventory; notifies Charge of missing phones and phones not signed out.Meets all competencies to cover the main ED phone lines.VISITOR ASSISTANCE FUNCTIONSReceives request via intercom for visitor permission from Front Desk Reception.Checks with patient's nurse for permission and relays to Front Desk Reception.Greets, assists, directs visitors arriving in treatment area.May have to redirect visitors to the family waiting area.Follows through on visitor inquiries throughout the patient stay.May request or instruct visitors to leave at request of treatment area staff.PATIENT ON CALL TO OR PROCEDURESPrints additional ID band and delivers to patient room. Secures and documents patient valuable and belongings or arranges for family to take them.Assembles any patient paperwork and labels it. Places in plastic sleeve and delivers to patient room.SUPPLIES / EQUIPMENT / EOC FUNCTIONSOrders and stocks specified forms and clerical supplies for treatment area.Tracks down and obtains supplies at request of clinical staff.Obtains equipment and arranges for equipment replacement/repair at request of clinical staff.Pages Environmental Services to clean discharge bays.Calls Buildings and Grounds, Network Services, Biomedical Engineering, etc. and arranges for routine immediate maintenance repairs. Communicates unresolved supply, equipment, physical plant, safety, etc. issues to Charge Coordinator or Team Lead for follow up.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Ability to handle sensitive and confidential information appropriatelySound judgment and critical thinkingAbility to prioritize effectivelyAbility to handle multiple tasks in a busy environmentStrong organizational and follow-through skillsAccuracy and attention to detailStrong customer service and interpersonal skillsStrong communication skillsAbility to be flexible and to function within a team environmentHas the ability to maintain composure in stressful circumstances.Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc.Schedule RequirementsEvery weekendAll incumbents must work up to 6 holidays per year.Qualifications EducationHigh School diploma or GED requiredAssociate/Bachelors degree preferredExperienceHealth care setting preferred1 year related work experience preferred

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.PATIENT ARRIVAL PROCEDURESPerforms Patient Arrival. Enters demographic data and obtains medical record number.Arrives patient as unknown if unable to identify.Follows up on identity of unknown patients.Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth.Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff.Contacts Social Services for Trauma patients whose family has not been notified.Arranges for Emergency Release and pick up of Blood products at direction of clinical staff.Links Arrival to Referral and CMED note.Rooms patient in EpicConducts bedside registration interview. (May entail belongings search for ID if patient is acute)Understands process to secure belongings for evidenceEnters patient data into monitoring system after discharging prior patient from monitoring system.Advises patients regarding valuables. Secures valuables and documents at patient's request.Assembles, labels and appropriately routes patient paperwork. PATIENT TRACKING PROCEDURESReviews treatment area census in Epic frequently, and updates to ensure accuracyActs as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate.Arranges patient transport for tests. Places patient's name on transport board. Uses and differentiates between "Back In Bed" and "Back To Bed" functions in Epic..Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit.Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board.Arranges non-patient transport.Ensures paperwork moves with the patient, Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation.Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters.TREATMENT AREA OPERATIONS PROCEDURESResponds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products.Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate.Monitors the Pediatric waiting area and informs clinical staff of any concerns.Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request.Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Clinician if patient on Section 12 tries to leave.Responds to entrance requests in secured areas via the monitor and screens before allowing entry.Troubleshoots reported hardware and software problems, Opens Help Desk tickets for unresolved issues by and notifies Charge.When directed by Nursing, explains Violence Against Women Act billing options to patient, completes necessary paperwork, notifies appropriate parties for Registration and Billing updates.Understands and complies with policy related to SANE paperwork. Arranges SANE nurse parking through Charge.Rounds regularly and collects paperwork from Provider 'done basket', labels paperwork, checks location of the patient in Epic and appropriately routes the paperwork.Runs reports to determine current location of patients who have left the department and other information.Reviews the referral list and notifies Charge of patients in the Department with unlinked referrals.Sets up communication aids for patients when requested (IPOP, VPOP), or pages Interpreter services. Uses the Belongings function in Epic to document valuables and belongings. PATIENT DISCHARGE / TRANSFER / DISMISSAL PROCEDURESChecks safe log , notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure.Ensures patient belongings are returned to patient if they were secured.Arranges discharge transportation at direction of clinicians (taxi, chair car, ambulance, etc.) Ensures that MD completes Ambulance Necessity Form.For patient transfers to other facilities assembles paperwork, ensures Cobra Form is complete and signed. Sends original with patient and files copies with the rest of the discharge paperwork.For patient deaths: labels Report of Death and gives to physician. Assembles paperwork for Medical Examiner and gives to Charge with any MGH medical record paperwork. Assists with returning valuables to families.Dismisses patients from Epic. Dismisses patients from monitoring system. Processes dismissal paperwork. Labels all paperwork. Alphabetizes, and files paperwork.TELEPHONE / PAGING / VOALTE PROCEDURESAnswers all incoming calls for treatment area. Directs calls or assists callers.Understands protocols related to off scope patients and appropriately directs inquiries.Records and communicates lab results (stats and panic values).Appropriately re-directs stat result calls from the Micro lab.Uses intercom system and Voalte system for intradepartmental communication.Initiates pages at request of treatment area staff and when noting the need for support services.Assists patients with notifying/calling families upon request.Calls ancillary departments to obtain services.Troubleshoots issues with Voalte phones, reports unresolved issues to Charge.Reconciles Voalte phone inventory; notifies Charge of missing phones and phones not signed out.Meets all competencies to cover the main ED phone lines.VISITOR ASSISTANCE FUNCTIONSReceives request via intercom for visitor permission from Front Desk Reception.Checks with patient's nurse for permission and relays to Front Desk Reception.Greets, assists, directs visitors arriving in treatment area.May have to redirect visitors to the family waiting area.Follows through on visitor inquiries throughout the patient stay.May request or instruct visitors to leave at request of treatment area staff.PATIENT ON CALL TO OR PROCEDURESPrints additional ID band and delivers to patient room. Secures and documents patient valuable and belongings or arranges for family to take them.Assembles any patient paperwork and labels it. Places in plastic sleeve and delivers to patient room.SUPPLIES / EQUIPMENT / EOC FUNCTIONSOrders and stocks specified forms and clerical supplies for treatment area.Tracks down and obtains supplies at request of clinical staff.Obtains equipment and arranges for equipment replacement/repair at request of clinical staff.Pages Environmental Services to clean discharge bays.Calls Buildings and Grounds, Network Services, Biomedical Engineering, etc. and arranges for routine immediate maintenance repairs. Communicates unresolved supply, equipment, physical plant, safety, etc. issues to Charge Coordinator or Team Lead for follow up.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Ability to handle sensitive and confidential information appropriatelySound judgment and critical thinkingAbility to prioritize effectivelyAbility to handle multiple tasks in a busy environmentStrong organizational and follow-through skillsAccuracy and attention to detailStrong customer service and interpersonal skillsStrong communication skillsAbility to be flexible and to function within a team environmentHas the ability to maintain composure in stressful circumstances.Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc.Schedule RequirementsEvery weekendAll incumbents must work up to 6 holidays per year.Qualifications EducationHigh School diploma or GED requiredAssociate/Bachelors degree preferredExperienceHealth care setting preferred1 year related work experience preferred

A pharmaceutical company located in Boston, MA is seeking someone to join their team and work as their administrative coordinator. This person will handle a variety of administrative tasks and special projects as needed, ensuring the office runs smoothly. If you are looking to join a thriving company in life sciences and grow professionally, this may be the job for you!RESPONSIBILITIES:Oversee front desk responsibilities and act as the initial point of contact for all visitors, vendors and deliveries.Answer and direct phones for the company.Coordinate scheduling as needed.Responsible for sending mail/packages and sorting/distributing mail to employees.Upkeep and maintenance of the kitchen and copy room areas which includes ordering food and supplies, assisting with set up and break down of daily lunch and general organization.Ownership for updating and maintaining central contacts database and conference room scheduling, resolving conflicts if necessary.Handle catering orders for events or daily lunches.Weekly ordering of snacks, coffee and office supplies.Assist with additional office projects as needed.QUALIFICATIONS:Bachelor's degree required.At least one year of receptionist/ administrative assistant experience, ideally in a fast-paced dynamic professional environment.Demonstrate flexibility and professional maturity to readily understand priorities and anticipate needs.Must have a positive "can do" attitude and be a team player while also being able to work well independently.Must be proficient in Microsoft Office.Must have strong written and verbal communication skills.Strong attention to detail and ability to effectively multi-task with a willingness to perform a wide range of tasks.Ability to handle confidential information with discretion.Experience with scheduling and calendar management.

UNIQUE SCHEDULE OPPORTUNITY, SHIFT DIFFERENTIALS ($) APPLY! 36 hours per week; Mon, Wed, Thurs, Fri 7:00 am -4:30pm Sign-on bonus for qualified candidates!The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for unit staff.Consistently demonstrates courtesy and respect to patients and other customersPerforms all check in functions as outlined by the MGH/MGPO Front Desk Standards of Operations including assuring arm band identification for all patientsPerforms the daily management of encounter form processing and reconcilementEnsures the completeness of all forms and performs basic ICD-9 coding, CPT procedure coding as required to complete the visit encounter forms for processingUnderstands all the HMO, Managed Care and other Third Party Insurers. Functions as a resource to patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verificationTriages and manages complex telephone calls appropriately especially with regard to patients' clinical problemsMaintains confidentiality and privacy which is consistent with HIPAA guidelinesProvides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange for escort or interpreter services, as necessary. Receives, sorts, and distributes mail for the unit. Faxes and receives faxes containing confidential patient information. Assures that faxed patient information is distributed to the correct provider in an appropriate time frame.Coordinates and manages the flow of patient charts from practice settings to the Infusion UnitsQualifications HS Diploma/GED required Previous healthcare experience preferred.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.