Front Office Manager Salary in Boston, MA

Sign-on bonus eligible!GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Are you a passionate hospitality professional looking for an exciting opportunity to elevate your career? Hampton Inn and Homewood Suites Boston Seaport , are seeking a dynamicAssistant General Manager to join our exceptional team!At Hampton Inn and Homewood Suites Boston Seaport , we pride ourselves on delivering unparalleled guest experiences. Our prime location in the vibrant Seaport District of Boston offers guests easy access to the city's top attractions, businesses, and entertainment venues. With a commitment to excellence and a dedicated team, we strive to exceed expectations at every turn.As the Assistant General Manager, you will play a pivotal role in the day-to-day operations of our hotel properties. Working closely with the General Manager, you will assist in managing all aspects of the hotel's operations to ensure exceptional guest satisfaction, efficient staff performance, and financial success. You will oversee various departments, including front desk, housekeeping and operations, while upholding brand standards and fostering a positive work environment.What will I be doing?As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Serve as multi-department head for Operations, Front Office and Property Operation Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies Ensure guest and team member satisfaction Serve and act as General Manager in his or her absenc #LI-JG1What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Our client, an investment advisory firm located in Boston, is seeking a Professional Development Coordinator. This is a temp-to-perm opportunity and can compensate up to $30/hr. depending on experience. The ideal candidate will possess a willingness to learn, a positive & collaborative spirit, and an interest in detailed work. Qualified candidates are encouraged to apply today for immediate consideration!Responsibilities :Answer phones and greet guestsManage office supply inventoryAssist with conference rooms and meetings managementSchedule a variety of meetings including video conferences, creating links and sending to all involved partiesTroubleshooting any onsite IT issues like printers, photocopiers, zoom links, phone systems, etc. Project assistance for multiple departments including HR, Operations, the Books & Records Team and other senior staff Partner with 3 other administrative employees to manage office coverage and smooth operationsStock kitchen and maintain cleanliness of common areasUpdate spreadsheets, databases, and correspondenceHeavy emphasis on MS Office, especially using Excel Other duties as assignedBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Who we are looking forState Street operates the largest Agency Securities Lending program in the industry with a global footprint. The program comprises over $400 billion in loans across a wide range of lenders, borrowers, collateral, and transaction types. State Street's Prime Services platform is an alternative to prime brokerage that provides stock borrowing and financing from a segregated custody account. This solution, the industry's first full custody-based model, can help hedge funds and other managers of alternative strategies to reduce counterparty risk, provide additional transparency, increase control over assets and diversify financing exposures. These products are supported by an integrated collateral and credit risk team.Why this role is important to usThe team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.Join us if making your mark in the capital markets industry from day one is a challenge you are up for.What you will be responsible forWe are looking for an employee with an interest in capital markets and prime brokerage.As Front Office Credit Risk Analyst, Officer you willKey Responsibilities:Facilitate Securities Finance and FaCT client on-boards for risk-specific tasks.Work closely with trading and client management teams to ensure availability of lender supply is optimized and urgent trading opportunities are addressed.Correspond with borrower credit teams to address client inquiries in a timely manner.Manage the collection of up-to-date financial information for all of our borrowers.Proactively review and analyze credit utilization reports and investigate any over-limit conditions.Advocate for, document, and monitor exception to credit limits on a case-by-case basis.Perform any other tasks as assigned to support the Credit Risk team.The Front Office Risk Officer will be part of a dynamic and fast-paced work environment. A significant degree of autonomy, including making careful decisions that impact other Global Markets products, is a requirement.Education/Qualifications:Bachelor's degree in finance, economics or related field.1-3 years of experience in capital markets credit risk management.Experience performing detail-oriented tasks under time constraints.Effective oral and written communication to varied audiences is required.Detailed understanding of global Securities Lending markets is a strong plus.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at StateStreet.com/careersSalary Range: $85,000 - $88,750 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Senior Director, AP World Languages Assessment Manager College Board - AP & InstructionLocation: RemoteType: This is a full-time positionAbout the TeamThe AP Curriculum and Assessment Team at College Board (40+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. AP's Course Leads and Assessment Leads ensure that course curricula are aligned to higher education expectations and reflect the state of the art in the discipline, contribute to instructional resources and tools for teachers, and develop assessments that allow students in these courses to demonstrate their mastery of course content and skills. The English, World Languages, and Arts department, which includes English Literature, English Language, Spanish Language, Italian Language, French Language, German Language, Chinese Language, Japanese Language, Latin, Music Theory, Spanish Literature, and Art and Design (2-D, 3-D, Drawing) is currently made up of 15 people supporting 14 courses in the AP portfolio.About the OpportunityAs the Senior Director, AP World Languages Assessment Manager, you will manage a small team of assessment specialists in AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture, guiding their assessment work and deliverables, as well as managing their training and development in assessment best practices.The Senior Director, AP World Languages Assessment Manager serves as the primary point of contact in AP for all assessment content for AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture collaborating closely with the AP World Languages Department Head. The Senior Director, AP World Languages Assessment Manager may provide assessment development support in other related subject and assessment areas. The Senior Director, AP World Languages Assessment Manager is responsible for all item development and management from authoring to administration; training and collaborating with subject-matter experts (SMEs), typically college professors and secondary school teachers. S/he/they trains SMEs on assessment development protocols, translates between academics and technical experts (psychometricians), and collaborates to develop formative assessment materials and resources to support AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture teachers worldwide.In this role, you will:Assessment Development and ScoringBe responsible for overseeing the development and management of all assessment content through iterative review stages with multiple internal and external stakeholders, including the AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture Assessment Leads, Course Leads, Assessment Production team, Test Development Committees, and the Chief ReadersBe responsible for overseeing the authoring/revising of assessment content and training educator constituents to author assessment content, including selection of appropriate stimulus material, and applying best assessment practicesfor AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and CultureBe responsible for overseeing the development of all assessment forms for AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture, ensuring the AP Exam development aligns with approved curricula and test specificationsBe responsible for overseeing multiple face-to-face, weekend meetings, and virtual meetings (during work week, evenings, or weekends) annually with each of the committees within the Senior Director's stewardship as well as other committee meetings in the world language discipline, as neededBe responsible for overseeing the successful scoring of student AP Exams at the annual scoring event in person and online-the AP Reading-and produce AP Reading publications materials for teacher and student usefor AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and CultureAssessment Quality and ProcessContribute to current research and best practices related to assessment; participate in regular discussions with other AP Curriculum & Assessment members on the current assessment standards and practices to build a set of common, shared beliefs about AP's assessment directions within the larger educational and assessment communityContribute to processes for efficient, high-quality assessment developmentRefine and improve question task models as well as exam design in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity, reliability, fairness, and quality, as well as reader reliability in accordance with established Program thresholdsServe as a recognized and trusted resource within the community by collaboration with the AP Course Leads in engagement with the community to drive teacher satisfaction with the AP Spanish Language and Culture, AP French Language and Culture, AP Italian Language and Culture, and AP German Language and Culture exams.Team Management and DeliverablesManage and guide the work of AP World Language assessment specialists in the English, World Languages, and Arts department to develop high-quality assessments aligned to AP exam specificationsTrain and support assessment specialists in assessment development practices, including quality, validity, and fairness in AP assessment development and design, an understanding of the item and test development lifecycle, and proficiency with tools of assessment development, including the item authoring/item bank platformCollaborate with assessment specialists across the Curriculum and Assessment team to ensure the implementation of standardized assessment proceduresCollaborate with Assessment production project managers to establish schedules for test item and test form development, and to monitor assessment deliverables for your teamMentor your team of assessment specialists in best practices in collaborating with and facilitating the work of test development committees and other external stakeholdersDevelop department processes, in partnership with the English, World Languages, Department Head, to ensure integration of assessment development within the departmentCollaborate with assessment leadership in Curriculum and Assessment to support the implementation and continuous improvement of assessment development practices, standardized processes, and standard operating proceduresAbout YouYou have:A Master's degree in Spanish, French, Italian, or German or a directly related discipline and knowledge of current trends in the discipline (required), although a doctorate in the discipline is strongly preferredNative to near-native fluency in Spanish, French, Italian, or GermanPrior management experience, team lead experience, or project leadershipAt least 5 years in standardized assessment development (required)Experience with digital assessment (preferred)Teaching experience (preferred)Superior oral and written communications skillsExcellent organizational and planning skills, including the ability to effectively handle multiple tasks simultaneouslyMeticulous attention to detail, including the ability to closely proofreadExcellent skills in process and procedure implementation, including adhering to project plans and schedules, and maintaining project management documentation for trackingTechnical acumen and aptitude; proficiency with Microsoft Office and use of browser-based applications and toolsExcellent interpersonal and collaboration skills, including the ability to deal with staff at all levelsWillingness to give, accept, and address constructive feedback with positivityStrong customer service orientationWillingness to travel up to 6-8 times a year (domestic), with an additional 2 weeks in May/June for the Annual "AP Reading"Eligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filled While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, final interview and reference checks. This is an approximately 8 to 10-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $112,000 to $165,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

Our client, an economic development agency located in Boston, is seeking an Events and Office Manager. This is a temporary opportunity and can compensate up to $32/hr. depending on experience. Qualified candidates are encouraged to apply today for immediate consideration!Job Duties * Responsible for the logistics of public events and/or participates in locally, regionally, nationally, and internationally.* Responsible for logistics and planning of internal staff events. * Supervise event logistics including managing supplies and collateral, planning event speaking programs and agendas, conducting speaker outreach, and providing onsite support to staff, event speakers, and attendees.* Periodically travel to event venues across the state to evaluate sites and locations (no car required).* Collaborate with the Legal team on the management and execution of contracts.* Manage the invoicing relating to external service providers.* Responsible for managing organization-wide catering orders with the goal of keeping costs low.* Coordinate daily operational needs for the main office and facilitate operational needs.* Conduct regular inventory and oversee ordering of office supplies and other materials to ensure an adequate number of supplies are always in stock. * Store office supplies neatly and keep supply areas organized and free of clutter.* Resolve operational issues quickly.* Manage the process for allowing outside entities use of the office space. * Coordinate the Board meeting preparation process and day-of logistics.* Be in person to meet with vendors and building staff.* Serve as point person to coordinate and execute event set-up and tear-down, with the aim of executing all logistical aspects seamlessly.* Manage staff meetings such as the All-Staff meetings, preparing presentations and agendas and day-of logistics.* Develop and manage a plan to ensure kitchen is clean and organized. * Work out of the Boston office, at minimum, one day a week to monitor office needs.* Other duties as assigned by the Chief of Staff or CEO.Qualifications* Excellent interpersonal and communication skills.* Excellent project management, problem-resolution, and negotiation skills.* Excellent PC skills and ability to use related business applications e.g., Excel, PowerPoint, Word, Access, databases, E-mail, and Internet.* High level of professionalism with good comprehension skills.* Understanding of or aptitude for learning about clean energy preferred. * Demonstrated ability to work collaboratively in a team environment. * Demonstrated ability to work independently and manage multiple priorities effectively. * Demonstrated ability to meet tight deadlines.* Demonstrated ability to write and edit documents. * Ability to operate a car and possess a valid driver's license. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Location: Boston, MA (Onsite)Science: Antibody and Protein TechnologyTherapeutic Area: Oncology and Auto Immune DiseaseJob Overview: This role will oversee various administrative and operational areas while acting as a liaison to functional leaders to achieve organizational goals through project planning, organization, and leadership.Primary Job Responsibilities:Provide executive administrative support both the Operations and Commercialization Leadership teamsManage administrative support for Executive Team, oversee all administrative functions in the office ensuring smooth operations, and coordinate with multiple administrative areas and departmentsManage relationships with external partners/service providers and oversee adherence to company policies and procedures while training others in such policies and proceduresSupport the implementation of programs that support hiring, onboarding, and retention of U.S employees, develop requests for proposals and participate in the selection of service providersPrimary Job Requirements:Bachelor's degree in business administration or life sciences discipline, with a minimum of 5 years of work experience in administration (Executive) or related areas, demonstrating reliability and the ability to maintain confidentiality in an international environmentProven track record of delivering outstanding customer service, exceptional interpersonal and communication skills, and a proactive approach to managing office spaceExcellent verbal and written communication skills, self-motivation, confidence, results-driven approach, good time management, ability to learn quickly and work well under pressure in a changing environmentAbout Stratacuity:Whether you are seeking a career change or simply interested in becoming part of our network, you will appreciate the ethics guiding each Stratacuity team member. We build lasting relationships with exceptional biopharmaceutical talent and take great care to protect your personal information. Upon receiving your inquiry, you may be directly contacted by a Stratacuity team member to discuss your career goals. We will not share your information with anyone without your direct prior consent.PROVEN SCIENTIFIC PLACEMENT™Stratacuity is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stratacuity will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact us.

Role Summary:The Front Office Systems group is a critical part of our IT Systems Engineering department dedicated to the support of our trading processes and the development of portfolio management and trade execution software. The mission of the group is to provide best-in-class technology solutions to the portfolio managers and traders in their pursuit of efficient portfolio management and flexible trading capabilities.We are seeking an experienced and talented engineer to lead our Trade Compliance (TC) Systems team, which is responsible for developing and enhancing all the components that ensure our trading process adheres to the guidelines and restrictions that each of our funds must meet. This is a hands-on engineering leader opportunity that requires a solid understanding of trading and compliance systems and experience leading software development teams to consistently deliver high quality software solutions. We are looking for a strong leader that can mentor, challenge and motivate the software developers in the team.The trade compliance systems fulfill an integral function within our trading cycle. Our order generation process is largely automated, but the proposed orders must be analyzed in order to validate that no deviations from our portfolio mandates (e.g., exposures to specific factors, restricted securities, etc.) take place. Additionally, our trade compliance applications are used to manage many important aspects of our position and currency management, which are a key source of value generation for our firm.The role involves extensive collaboration with the Portfolio Management, Trading and Trade Compliance business groups to ensure TC software is continuously enhanced and expanded to incorporate new business functionality. It also requires close collaboration with other IT teams at Arrowstreet that concentrate on specific aspects of our technology environment, including cloud deployments, observability, security and the digital transformation of existing applications.The Trade Compliance Systems team manager will be responsible for conducting system performance measurements, managing our software environments, technology modernization effort, automated testing frameworks, carrying out improvements to our SDLC, provisioning quality and user-acceptance environments, developing feature roadmap and documenting technical specifications. They will ensure that our trade life cycle is efficient and can be maintained with flexibility.Responsibilities: Lead a dynamic and motivated team of software engineers to provide software and applications that fulfill the Trade Compliance function as part of our Front Office pipeline.Work with business counterparts in the Trade Compliance and Portfolio Management groups to drive the roadmap and technical direction of our TC systems.Prioritize and execute against product visions and commitments for Trade Compliance.Collaborate with cross-functional teams and support organizations, such as cloud engineering teams, to modernize and scale our systems.Ensure on-time delivery of new features for the TC applications, with a special emphasis on test-driven design and quality in order to ensure that our trading is always compliant with our client mandates.Recruit talent and mentor existing team in a continuous learning fashion that grows core technical knowledge and capabilities in the organization.Anticipate future demands of initiatives related to people, technology and business within the team and design/implement strategic roadmaps to meet these needs.Conduct performance reviews, participate in interviews, mentor and coach individual contributors, and serve as a technical lead within Front Office Systems.Qualifications: Bachelor's degree in Computer Science, Software Engineering or related discipline.5 years of experience working with modern, large-scale software systems in a technical leadership role, ideally for a systematic asset manager or a similar company.At least 2 years of management experience and successful track record leading engineering teams, mentoring and growing software developers, and communicating with business stakeholders.Excellent technical skills involving object-oriented or functional programming languages (our current stack consists of Python, C# and SQL).Experience with container and cloud technologies, particularly AWS.Experience with CI/CD pipelines, automation, infrastructure-as-code, DevSecOps and building robust, highly available and performant systems.Good understanding of trading and trade compliance platforms. Familiarity with Charles River Investment Management System (CRIMS) is a plus.Experience with test-driven harnesses and code coverage metrics.Excellent software organization and architecture capabilities.Experience leveraging Agile practices to drive team productivity and focus.We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.PDN-9bd96731-bbc5-49a7-a0dc-5c7890b2a95f

Primary ResponsibilitiesThe Front of House Manager is responsible in the direction and administration of Front Desk, Valet Parking, Spa/Gym, Door, Housekeeping/Public areas, and Overnight cleaning operations. The Front of House Manager is responsible for leading and developing The 'Quin House front desk and housekeeping teams in achieving world class service standards, including associate training, performance management, and growth strategy. The Front of House Manager, in collaboration with the Assistant Director of Operations - Front of House, embodies and upholds The 'Quin House luxury standards, ensuring high member, guest, and team satisfaction.ABOUT THIS ROLEProvide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environmentManage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, rooms quality, cleanliness and sanitationImplement overall rooms sales strategy that aligns with organizational policies and goalsManage and maintain rooms inventory controls including, but not limited to, room accommodation and rate inventory controls, implementation of blackout dates, maintaining demand information and managing sellout strategiesDevelop, monitor, and adjust sales and pricing strategiesDevelop and recommend the annual budget, marketing plans and objectives and manages within those approved plansMonitor and analyze cost center financial performance and contribution to club's profitabilityImplement and maintain rooms marketing and other marketing activities and club programming initiativesHire, train, empower, coach and counsel, performance and salary reviewsManage payroll, reports, forecasts, inventory, and budget for roomsImplement procedures to increase member and employee satisfactionUnderstand all policies, procedures, standards, specifications, guidelines, and training programs for The QuinSupervises the work activities of housekeeping staffDistributes keys and work assignments to staffAddresses guest complaints regarding rooms and housekeeping servicesMonitors linen and guest supply inventoryReports any maintenance repairs to maintenance staff, records repair information in maintenance logCompletes follow-up on vacant or occupied roomsAssumes functions of Housekeeper as necessaryHandle all member interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; assists residents in all inquiries in connection with The Club services, hours of operations, in-house events, directions, etc. Responds to all member requests in an accurate and timely manner making recommendations based on local knowledgeEnsure that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residentsMonitor the fire alarm panel; responds to any emergency, such as providing access to emergency personnel - fire department, ambulance, etcManages the lost and found program.Assume 100% responsibility for the quality of services providedContinually strive to develop the staff in all areas including, Front Desk, Valet Parking, Spa/Gym, Door, Housekeeping/Public areas, and Overnight cleaning for managerial and professional developmentOversee and ensure that policies on employee performance appraisals are followed and completed on a timely basisFully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and membersInvestigate and resolve member complaintsAssume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requestsWHO WE ARE LOOKING FORAt least 3-5 years of progressive leadership experience in a hotel front desk settingStartup/opening of hotels experience preferredService oriented style with professional presentations skillsExperience managing and developing teamsResults-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the detailsA strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's workExcellent oral and written communication skillsDetail oriented, excellent prioritization, time management, organizational and follow up skillsDemonstrated ability for process excellence and project managementGood financial acumenBasic understanding of Health and Safety, Food Hygiene and Employment LegislationOpen availability and flexibility to work according to the needs of the businessComfortable with WORD, PowerPoint and ExcelHigh School Diploma or equivalent