Front Desk Supervisor Salary in Boston, MA

Sign-on bonus eligible!GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.

Our client, an investment advisory firm located in Boston, is seeking a Professional Development Coordinator. This is a temp-to-perm opportunity and can compensate up to $30/hr. depending on experience. The ideal candidate will possess a willingness to learn, a positive & collaborative spirit, and an interest in detailed work. Qualified candidates are encouraged to apply today for immediate consideration!Responsibilities :Answer phones and greet guestsManage office supply inventoryAssist with conference rooms and meetings managementSchedule a variety of meetings including video conferences, creating links and sending to all involved partiesTroubleshooting any onsite IT issues like printers, photocopiers, zoom links, phone systems, etc. Project assistance for multiple departments including HR, Operations, the Books & Records Team and other senior staff Partner with 3 other administrative employees to manage office coverage and smooth operationsStock kitchen and maintain cleanliness of common areasUpdate spreadsheets, databases, and correspondenceHeavy emphasis on MS Office, especially using Excel Other duties as assignedBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Women's Hospital is dedicated to:serving the needs of our local and global community providing the highest quality health care to patients and their families expanding the boundaries of medicine through research educating the next generation of health care professional Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. This job description includes:General expectations for the position Addendum A - BWH Behavioral Competencies Addendum B - Job Specific Tasks and Responsibilities Addendum C - Physical/Working Conditions PRINCIPAL DUTIES AND RESPONSIBILITIES: Actual job duties may vary by department (see Addendum B for more detail) Ø Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Ø Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages. Ø Coordinate calendar and schedules including: coordinate calendars for several manager, providers, or coordinate events for department. Ø Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material. Ø Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process. Ø Perform transcription of dictated physician notes. Ø Assist with training and orienting staff as needed. Ø Provide cross coverage as needed. Ø Assist with special projects as directed. Ø Follow HIPAA guidelines for the management of patient privacy and confidentiality. Ø Other duties, as assigned. Addendum A: BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respect Inclusiveness Definition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin. a) Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles b) Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments c) Be professional when approached about behaviors that might be perceived as disrespectful Open Communication Definition: The ability to effectively articulate and receive information in a clear, concise and timely manner. a) Practice active listening skills b) Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles c) Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience d) Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication Building Collaborative Relationships Definition: Identifying opportunities and taking action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve organizational goals. a) Take initiative to support others and build productive relationships that will lead to a cohesive workplace b) Interact effectively with other team members, departments and customers to accomplish organizational goals Organizational Awareness Definition: Understand how one's own work affects the organization as a whole and demonstrate a commitment to the organizational goals. a) Support and respect BWH's mission, vision, values and history b) Understand and recognize how your individual role and department impacts the organization 2. Self Management: Accountability, professionalism and commitment to growth and development Embracing Change Definition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals. a) Support and positively participate in organizational and/or job specific changes b) Initiate appropriate action when change is needed c) Be flexible and open to new ideas d) Adapt to shifting priorities Learning Oriented Definition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments. a) Demonstrate openness to learning from successes and failures b) Recognize and participate in learning opportunities c) Seek and share best practices Professionalism Definition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times. a) Adhere to BWH's Code of Conduct, Guide to Ethical Standards, policies and procedures b) Align behavior with the organizational mission and values c) Practice respect in accordance to the BWH standards d) Demonstrate responsibility, reliability, and trustworthiness 3. Organization: A commitment to quality, service and exceptional performance.Quality and Safety Focus Definition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks. a) Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards) b) Adhere to established policies and procedures c) Take action to prevent errors d) Identify and report adverse events, errors and incidents Efficiency and Performance Improvement Definition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes. a) Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes b) Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with one's role Problem Solving Definition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action. a) Recognize actual and potential problems and take appropriate action towards a solution b) Offer assistance, as needed, when a potential problem situation is observed c) Use good judgment to keep manager informed of problems or issues, following department practice Service Excellence Definition: Focusing one's efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers. a) Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors: b) Engage with positive greetings and active listening c) Empathize by expressing understanding d) Educate throughout the information exchange e) Enlist thoughts and ideas from others4 4. General/Administrative Support: (required of all Administrative Support employees) Information Gathering Definition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts. a) Identify specific information needed to clarify a situation or to make a decision b) Probe skillfully to get at the facts Addendum B: Job Specific Duties and ResponsibilitiesThe Front Desk Practice Assistant II is responsible for:Ø High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH. Ø Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.Ø Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available. Verify active and contracted insurance status.Ø Composing routine correspondence to patients and physicians; extracting basic information from patient records. Engage with other departments and hospitals to coordinate services as needed.Ø Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other positions when necessary. Ø Monitors daily schedule and exam room utilization-communicating with clinicians and patients/visitors to set expectations and maintain efficient flow. Ø Handles all telephone calls and messages having to do with Stoma Clinic, triaging calls, as necessary, to appropriate personnel. Ø Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by provider(s). Ø Assists division management with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc.Ø Review and resolves all billing inquiries and issues for physician(s) practice under the guidance of the Practice Manager, Administrative Manager and/or Billing Manager. This may include physician(s) rejection report, credit balance report, and TES edits. Ø Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).Ø Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for clinician. Ø Greets patients and directs visitors.Ø Responds to requests for routine information or assistance within scope of knowledge. Ø Enters work orders for Engineering, IT and Telecommunication related issuesØ Orders all non-medical office suppliesØ Reviews wrap up orders for virtual and in person appointments and schedules as appropriateØ Sorts faxesØ Scanning Ø Triages in-basket messagesØ Send letters and prep instructions to patients for procedures/surgeriesØ Schedule appointments via the referral WQØ Schedule colonoscopies Ø Other tasks as neededØ Schedule and check in patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.Ø Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed. Ø Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments or program fees. Ø Provide routine administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Ø Frequently review department and individual performance metrics; work continuously toward improvement goals.Ø Assist with supply management for work area. Ø Attend regular staff and small group meetings a huddles. Ø Performs other duties, as assigned.Qualifications Level of education required: • Bachelor's degree or equivalent work experience preferred.• Prior administrative experience in a clinical operations setting (preferably within surgery).• 3+ years experience with patient access and delivery systems, referrals and authorizations, billing functions and procedures, and/or financial analysis strongly preferred.• Excellent computer skills: proficiency with Microsoft Outlook, Word, and Excel; insurance approval process; and clinical service billing.Other experience required: Excellent organizational skills.Knowledge of Medical Terminology is preferred. Computer knowledge required: Windows, MS Outlook, MS Word and MS Excel. Ability to prioritize work and meet deadlines, and work under pressure. Ability to use discretion in confidential matters. Ability to read, write and articulate in English is required. Technical skills required: Ø Knowledge of practice operations and standards. Ø Understanding of procedures including filing, copying, scanning, printing, and faxing. Ø Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information. Ø Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner. Ø Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ø Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ø System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications. Ø Intermediate understanding and use of medical terminology. Ø Intermediate comprehension of billing and fiscal information. Ø Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS:Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.PATIENT ARRIVAL PROCEDURESPerforms Patient Arrival. Enters demographic data and obtains medical record number.Arrives patient as unknown if unable to identify.Follows up on identity of unknown patients.Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth.Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff.Contacts Social Services for Trauma patients whose family has not been notified.Arranges for Emergency Release and pick up of Blood products at direction of clinical staff.Links Arrival to Referral and CMED note.Rooms patient in EpicConducts bedside registration interview. (May entail belongings search for ID if patient is acute)Understands process to secure belongings for evidenceEnters patient data into monitoring system after discharging prior patient from monitoring system.Advises patients regarding valuables. Secures valuables and documents at patient's request.Assembles, labels and appropriately routes patient paperwork. PATIENT TRACKING PROCEDURESReviews treatment area census in Epic frequently, and updates to ensure accuracyActs as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate.Arranges patient transport for tests. Places patient's name on transport board. Uses and differentiates between "Back In Bed" and "Back To Bed" functions in Epic..Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit.Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board.Arranges non-patient transport.Ensures paperwork moves with the patient, Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation.Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters.TREATMENT AREA OPERATIONS PROCEDURESResponds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products.Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate.Monitors the Pediatric waiting area and informs clinical staff of any concerns.Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request.Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Clinician if patient on Section 12 tries to leave.Responds to entrance requests in secured areas via the monitor and screens before allowing entry.Troubleshoots reported hardware and software problems, Opens Help Desk tickets for unresolved issues by and notifies Charge.When directed by Nursing, explains Violence Against Women Act billing options to patient, completes necessary paperwork, notifies appropriate parties for Registration and Billing updates.Understands and complies with policy related to SANE paperwork. Arranges SANE nurse parking through Charge.Rounds regularly and collects paperwork from Provider 'done basket', labels paperwork, checks location of the patient in Epic and appropriately routes the paperwork.Runs reports to determine current location of patients who have left the department and other information.Reviews the referral list and notifies Charge of patients in the Department with unlinked referrals.Sets up communication aids for patients when requested (IPOP, VPOP), or pages Interpreter services. Uses the Belongings function in Epic to document valuables and belongings. PATIENT DISCHARGE / TRANSFER / DISMISSAL PROCEDURESChecks safe log , notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure.Ensures patient belongings are returned to patient if they were secured.Arranges discharge transportation at direction of clinicians (taxi, chair car, ambulance, etc.) Ensures that MD completes Ambulance Necessity Form.For patient transfers to other facilities assembles paperwork, ensures Cobra Form is complete and signed. Sends original with patient and files copies with the rest of the discharge paperwork.For patient deaths: labels Report of Death and gives to physician. Assembles paperwork for Medical Examiner and gives to Charge with any MGH medical record paperwork. Assists with returning valuables to families.Dismisses patients from Epic. Dismisses patients from monitoring system. Processes dismissal paperwork. Labels all paperwork. Alphabetizes, and files paperwork.TELEPHONE / PAGING / VOALTE PROCEDURESAnswers all incoming calls for treatment area. Directs calls or assists callers.Understands protocols related to off scope patients and appropriately directs inquiries.Records and communicates lab results (stats and panic values).Appropriately re-directs stat result calls from the Micro lab.Uses intercom system and Voalte system for intradepartmental communication.Initiates pages at request of treatment area staff and when noting the need for support services.Assists patients with notifying/calling families upon request.Calls ancillary departments to obtain services.Troubleshoots issues with Voalte phones, reports unresolved issues to Charge.Reconciles Voalte phone inventory; notifies Charge of missing phones and phones not signed out.Meets all competencies to cover the main ED phone lines.VISITOR ASSISTANCE FUNCTIONSReceives request via intercom for visitor permission from Front Desk Reception.Checks with patient's nurse for permission and relays to Front Desk Reception.Greets, assists, directs visitors arriving in treatment area.May have to redirect visitors to the family waiting area.Follows through on visitor inquiries throughout the patient stay.May request or instruct visitors to leave at request of treatment area staff.PATIENT ON CALL TO OR PROCEDURESPrints additional ID band and delivers to patient room. Secures and documents patient valuable and belongings or arranges for family to take them.Assembles any patient paperwork and labels it. Places in plastic sleeve and delivers to patient room.SUPPLIES / EQUIPMENT / EOC FUNCTIONSOrders and stocks specified forms and clerical supplies for treatment area.Tracks down and obtains supplies at request of clinical staff.Obtains equipment and arranges for equipment replacement/repair at request of clinical staff.Pages Environmental Services to clean discharge bays.Calls Buildings and Grounds, Network Services, Biomedical Engineering, etc. and arranges for routine immediate maintenance repairs. Communicates unresolved supply, equipment, physical plant, safety, etc. issues to Charge Coordinator or Team Lead for follow up.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Ability to handle sensitive and confidential information appropriatelySound judgment and critical thinkingAbility to prioritize effectivelyAbility to handle multiple tasks in a busy environmentStrong organizational and follow-through skillsAccuracy and attention to detailStrong customer service and interpersonal skillsStrong communication skillsAbility to be flexible and to function within a team environmentHas the ability to maintain composure in stressful circumstances.Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc.Schedule RequirementsEvery weekendAll incumbents must work up to 6 holidays per year.Qualifications EducationHigh School diploma or GED requiredAssociate/Bachelors degree preferredExperienceHealth care setting preferred1 year related work experience preferred

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients' relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.PATIENT ARRIVAL PROCEDURESPerforms Patient Arrival. Enters demographic data and obtains medical record number.Arrives patient as unknown if unable to identify.Follows up on identity of unknown patients.Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth.Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff.Contacts Social Services for Trauma patients whose family has not been notified.Arranges for Emergency Release and pick up of Blood products at direction of clinical staff.Links Arrival to Referral and CMED note.Rooms patient in EpicConducts bedside registration interview. (May entail belongings search for ID if patient is acute)Understands process to secure belongings for evidenceEnters patient data into monitoring system after discharging prior patient from monitoring system.Advises patients regarding valuables. Secures valuables and documents at patient's request.Assembles, labels and appropriately routes patient paperwork. PATIENT TRACKING PROCEDURESReviews treatment area census in Epic frequently, and updates to ensure accuracyActs as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate.Arranges patient transport for tests. Places patient's name on transport board. Uses and differentiates between "Back In Bed" and "Back To Bed" functions in Epic..Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit.Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board.Arranges non-patient transport.Ensures paperwork moves with the patient, Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation.Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters.TREATMENT AREA OPERATIONS PROCEDURESResponds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products.Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate.Monitors the Pediatric waiting area and informs clinical staff of any concerns.Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request.Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Clinician if patient on Section 12 tries to leave.Responds to entrance requests in secured areas via the monitor and screens before allowing entry.Troubleshoots reported hardware and software problems, Opens Help Desk tickets for unresolved issues by and notifies Charge.When directed by Nursing, explains Violence Against Women Act billing options to patient, completes necessary paperwork, notifies appropriate parties for Registration and Billing updates.Understands and complies with policy related to SANE paperwork. Arranges SANE nurse parking through Charge.Rounds regularly and collects paperwork from Provider 'done basket', labels paperwork, checks location of the patient in Epic and appropriately routes the paperwork.Runs reports to determine current location of patients who have left the department and other information.Reviews the referral list and notifies Charge of patients in the Department with unlinked referrals.Sets up communication aids for patients when requested (IPOP, VPOP), or pages Interpreter services. Uses the Belongings function in Epic to document valuables and belongings. PATIENT DISCHARGE / TRANSFER / DISMISSAL PROCEDURESChecks safe log , notifies Charge Coordinator, and ensures that valuables are returned to patient prior to departure.Ensures patient belongings are returned to patient if they were secured.Arranges discharge transportation at direction of clinicians (taxi, chair car, ambulance, etc.) Ensures that MD completes Ambulance Necessity Form.For patient transfers to other facilities assembles paperwork, ensures Cobra Form is complete and signed. Sends original with patient and files copies with the rest of the discharge paperwork.For patient deaths: labels Report of Death and gives to physician. Assembles paperwork for Medical Examiner and gives to Charge with any MGH medical record paperwork. Assists with returning valuables to families.Dismisses patients from Epic. Dismisses patients from monitoring system. Processes dismissal paperwork. Labels all paperwork. Alphabetizes, and files paperwork.TELEPHONE / PAGING / VOALTE PROCEDURESAnswers all incoming calls for treatment area. Directs calls or assists callers.Understands protocols related to off scope patients and appropriately directs inquiries.Records and communicates lab results (stats and panic values).Appropriately re-directs stat result calls from the Micro lab.Uses intercom system and Voalte system for intradepartmental communication.Initiates pages at request of treatment area staff and when noting the need for support services.Assists patients with notifying/calling families upon request.Calls ancillary departments to obtain services.Troubleshoots issues with Voalte phones, reports unresolved issues to Charge.Reconciles Voalte phone inventory; notifies Charge of missing phones and phones not signed out.Meets all competencies to cover the main ED phone lines.VISITOR ASSISTANCE FUNCTIONSReceives request via intercom for visitor permission from Front Desk Reception.Checks with patient's nurse for permission and relays to Front Desk Reception.Greets, assists, directs visitors arriving in treatment area.May have to redirect visitors to the family waiting area.Follows through on visitor inquiries throughout the patient stay.May request or instruct visitors to leave at request of treatment area staff.PATIENT ON CALL TO OR PROCEDURESPrints additional ID band and delivers to patient room. Secures and documents patient valuable and belongings or arranges for family to take them.Assembles any patient paperwork and labels it. Places in plastic sleeve and delivers to patient room.SUPPLIES / EQUIPMENT / EOC FUNCTIONSOrders and stocks specified forms and clerical supplies for treatment area.Tracks down and obtains supplies at request of clinical staff.Obtains equipment and arranges for equipment replacement/repair at request of clinical staff.Pages Environmental Services to clean discharge bays.Calls Buildings and Grounds, Network Services, Biomedical Engineering, etc. and arranges for routine immediate maintenance repairs. Communicates unresolved supply, equipment, physical plant, safety, etc. issues to Charge Coordinator or Team Lead for follow up.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Ability to handle sensitive and confidential information appropriatelySound judgment and critical thinkingAbility to prioritize effectivelyAbility to handle multiple tasks in a busy environmentStrong organizational and follow-through skillsAccuracy and attention to detailStrong customer service and interpersonal skillsStrong communication skillsAbility to be flexible and to function within a team environmentHas the ability to maintain composure in stressful circumstances.Basic computer skills and/or facility to learn computer skills required for Microsoft Outlook, EPIC, etc.Schedule RequirementsEvery weekendAll incumbents must work up to 6 holidays per year.Qualifications EducationHigh School diploma or GED requiredAssociate/Bachelors degree preferredExperienceHealth care setting preferred1 year related work experience preferred

Phlebotomist $1,000 Sign-On Bonus Hours Options: 10:30 AM to 6 PMUnder general supervision of the Supervisor of Clinical Support Services, the individual collects specimens for laboratory analysis including blood, urine and nasal swabs for Covid testing. Explains safety protocols and procedures to patients, is customer focused and provides certain clerical functions.Collect blood using good judgment, reasonable and prudent care and according to policies and procedures, including but not limited to the following:Check two patient identifiers and insure a complete match between requisitions, labels and patient identification card.Use hand hygiene procedures according to unit guidelinesSelect appropriate specimen collection equipmentSelect appropriate site for blood collection.Tie tourniquet and prepare site for venipunctureCollect specimen according to order of drawInsure adequate mixing of specimen in tube by inversion or mechanical device.Label in presence of patientPackage and transport specimenMonitor patient and insure bleeding has stopped, and patient is stable.Review prior to collection a standard checklist which includes checking for potential adverse reactions such as history of fainting, and latex allergy.Is customer focused and puts the needs of patients firstMaintains patient privacy, and follows all HIPAA guidelinesWith training, or if qualified by competency review, provide EKG, clerical and specimen transport functions.With training, or if qualified by competency review, provide pediatric and ancillary services to phlebotomy operations serviced by Laboratory Support Services.Provide reception and associated clerical functions at Specimen Collection center front desk including Fax receipt and send, filing of orders, answering telephones and placing requisitions in queue according to policies and procedures.Maintain adequate supply inventory, and complete monthly inventory checks as assigned.Satisfy annual required continuing education for phlebotomists and mandatory life safety, HIPAA and other required training.Work in collaboration with and practice good team working and communication skills with co-workers.Qualifications High school diploma or equivalentGraduate of training program that includes phlebotomy skills with demonstrated and acceptable competency in phlebotomy preferred 1-year work experience and national certification in phlebotomy preferred.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention. Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary. Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence. Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development. Willingness to have courageous conversations with team members as needed in accordance with company policy. Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily. Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options. Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience. Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader. Be available to SSRs to address questions and concerns in partnership with the GM/AGM. Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations. Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership. Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business. Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience. At least 1 year of supervisory experience in a fitness, hospitality, or retail environment. Child & Adult AED/CPR certified. Ability to learn and maximize our POS/timekeeping/membership systems. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. A sense of urgency regarding customer service and sales results. Demonstrated communication and interpersonal skills. Highly organized with detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Prolonged periods of standing at the Welcome Desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida, and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The Front Desk Weekend Lead (Part-Time) position provides a welcoming and safe environment for members and guests during our opening/closing weekend hours through a high level of customer service. This position is a 2 day per week/16 hours a week position working a combination of shifts between Friday, Saturday, and Sunday. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Weekend Lead will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Weekend Lead, additional duties may be assigned. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by developing Service & Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.Navigate basic questions about membership, services, and billing inquiries. PERFORMANCE MANAGEMENT Hold yourself and the SSR team accountable to high standards of operational excellence.Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.Willingness to have courageous conversations with team members as needed in accordance with company policy.Exhibit the ability to lead and inspire cooperation and influence behavior. EMPLOYEE RECRUITMENT AND DEVELOPMENT Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. CLUB OPERATIONS Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily.Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.Be available to SSRs to address questions and concerns in partnership with the GM/AGM.Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.Always report to work on time and in proper uniform to best represent the brand. COMMUNICATION Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.Contact prospective members and member referrals via call drives to help them begin their fitness journey with us. PRODUCT KNOWLEDGE Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club.Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.Partner with management team to identify and remove barriers to drive results. POSITION REQUIREMENTS & EXPERIENCE 2-3 years of face-to-face customer service experience.At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.Child & Adult AED/CPR certified.Ability to learn and maximize our POS/timekeeping/membership systems.Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.Successful track record of working in a team-oriented environment.Ability to handle challenging member issues with patience, tact, and the utmost professionalism.A sense of urgency regarding customer service and sales results.Demonstrated communication and interpersonal skills.Highly organized with detail-orientation and proven follow-up skills.Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.Prolonged periods of standing at the Welcome Desk and working on a computer.Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. This part-time position adheres to a weekly opening/closing schedule working Friday, Saturday, and Sunday shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing shifts to ensure a proper facility walkthrough.

Primary ResponsibilitiesThe Front of House Manager is responsible in the direction and administration of Front Desk, Valet Parking, Spa/Gym, Door, Housekeeping/Public areas, and Overnight cleaning operations. The Front of House Manager is responsible for leading and developing The 'Quin House front desk and housekeeping teams in achieving world class service standards, including associate training, performance management, and growth strategy. The Front of House Manager, in collaboration with the Assistant Director of Operations - Front of House, embodies and upholds The 'Quin House luxury standards, ensuring high member, guest, and team satisfaction.ABOUT THIS ROLEProvide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environmentManage and coordinate the planning, organizing, training and leadership necessary to achieve stated responsibilities in sales, costs, employee retention, member satisfaction, rooms quality, cleanliness and sanitationImplement overall rooms sales strategy that aligns with organizational policies and goalsManage and maintain rooms inventory controls including, but not limited to, room accommodation and rate inventory controls, implementation of blackout dates, maintaining demand information and managing sellout strategiesDevelop, monitor, and adjust sales and pricing strategiesDevelop and recommend the annual budget, marketing plans and objectives and manages within those approved plansMonitor and analyze cost center financial performance and contribution to club's profitabilityImplement and maintain rooms marketing and other marketing activities and club programming initiativesHire, train, empower, coach and counsel, performance and salary reviewsManage payroll, reports, forecasts, inventory, and budget for roomsImplement procedures to increase member and employee satisfactionUnderstand all policies, procedures, standards, specifications, guidelines, and training programs for The QuinSupervises the work activities of housekeeping staffDistributes keys and work assignments to staffAddresses guest complaints regarding rooms and housekeeping servicesMonitors linen and guest supply inventoryReports any maintenance repairs to maintenance staff, records repair information in maintenance logCompletes follow-up on vacant or occupied roomsAssumes functions of Housekeeper as necessaryHandle all member interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; assists residents in all inquiries in connection with The Club services, hours of operations, in-house events, directions, etc. Responds to all member requests in an accurate and timely manner making recommendations based on local knowledgeEnsure that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residentsMonitor the fire alarm panel; responds to any emergency, such as providing access to emergency personnel - fire department, ambulance, etcManages the lost and found program.Assume 100% responsibility for the quality of services providedContinually strive to develop the staff in all areas including, Front Desk, Valet Parking, Spa/Gym, Door, Housekeeping/Public areas, and Overnight cleaning for managerial and professional developmentOversee and ensure that policies on employee performance appraisals are followed and completed on a timely basisFully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the club, employees and membersInvestigate and resolve member complaintsAssume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requestsWHO WE ARE LOOKING FORAt least 3-5 years of progressive leadership experience in a hotel front desk settingStartup/opening of hotels experience preferredService oriented style with professional presentations skillsExperience managing and developing teamsResults-driven leader who is fearless about execution, is creative, can champion a vision and roadmap, and is not afraid to dig into the detailsA strong team player who supports their team and embraces ownership, accountability, and responsibility for the team's workExcellent oral and written communication skillsDetail oriented, excellent prioritization, time management, organizational and follow up skillsDemonstrated ability for process excellence and project managementGood financial acumenBasic understanding of Health and Safety, Food Hygiene and Employment LegislationOpen availability and flexibility to work according to the needs of the businessComfortable with WORD, PowerPoint and ExcelHigh School Diploma or equivalent