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Manager, Cyber Risk & Analysis- Technology Audit (Hybrid)
Capital One, Boston
Center 1 (19052), United States of America, McLean, VirginiaManager, Cyber Risk & Analysis- Technology Audit (Hybrid)Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity.Capital One is seeking an energetic, self-motivated Technology Manager with experience evaluating and analyzing technology and cybersecurity risks interested in becoming part of our Audit team. As a member of the Tech Audit team, the candidate will focus on audits of critical technology functions including cloud-based technology implementations, application controls, and cybersecurity risks.Responsibilities: Execute major components of audits, including critical technology functions, cloud-based infrastructure, emerging technology, cybersecurity, risk management, application, and third-party management, as well as lead small to medium size audits. Perform risk assessments of business units and technology operations, design and execute audit procedures to verify the effectiveness of existing controls, identify and define issues, review and analyze evidence, and document auditee processes and procedures. Understand the broader context and implications (e.g., financial, legal, reputational, etc.) of the various types of risk affecting the business and critical technology functions . Establish and maintain good auditee relations during engagements. Communicate or assist in communicating the results of some audit projects to management via written reports and oral presentations. Review and provide feedback on audit workpapers to achieve clear, organized and complete documentation to support work performed.Self prioritize and effectively plan own work activities managing multiple priorities and tasks across the team to deliver quality results. Coordinate with others and proactively take on additional work. Deliver appropriate, succinct and organized information, tailoring communication style to audience. Effectively communicate information, issues and audit progress to teammates and audit leaders.Perform various aspects of engagement administration, including hours and budget tracking.Provide periodic on-the-job coaching and direct supervision over less experienced associates.Ideal Teammate:You are a critical thinker who seeks to understand the business and its control environment.You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.You possess a relentless focus on quality and timeliness.You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.Basic Qualifications:Bachelor's Degree or military experienceAt least 5 years of experience auditing information technology (operations, software delivery, access management, information security, cloud computing)At least 3 years of experience in auditing information security (application security, network security, cyber security, data protection), or cloud computing controls (design, operation, risk management, auditing) or a combinationAt least 3 years of experience leading a team to deliver initiatives, collection of work or a combinationAt least 1 year of experience in cloud computing and controls (design, operation, risk management, or auditing)At least 2 years of experience in managing audit engagements, project management or a combinationAt least 3 years of experience in analyzing data extracts to identify trends, patterns, and anomalies, including 1 year of experience in test scripting or testing coding (writing, reviewing, or assessing)Preferred Qualifications:Certifications related to or pursuing certification related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA)6+ years of experience with IT control frameworks1+ years of experience auditing emerging technologies3+ years experience in cloud computing (notably AWS, GCP, Azure) and controls, or 1+ years of conducting audits of controls in cloud-based environments2+ years of experience in risk and data management2+ years of experience performing data analysis in support of internal auditingAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Cyber Risk & Analysis (Machine Learning)
Capital One, Boston
Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Risk & Analysis (Machine Learning)The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, Capital One Software (COS) and Enterprise ML. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. At Capital One, we believe that Machine Learning (ML) represents the biggest opportunity in financial services today, and is a chance to revolutionize the industry. Capital One's commitment to Machine Learning has sponsorship from leadership and the Enterprise ML Program is at the heart of this effort, and is leading the way towards building responsible and impactful tools, platforms, and solutions that leverage ML and Generative AIAs a Risk Guide supporting the Enterprise ML Program, you will partner with colleagues across IMPACT product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats and working with a variety of teams and risk advisors across the enterprise. This role operates within a dynamic environment with changing conditions and a core component of success is building relationships and influencing decision makers with grounded information. In this role you'll need to manage multiple deliverables at the same time while maintaining a high level of attention to detail and clear communication. Responsibilities: Partner with the IMPACT risk team in the development and execution of the IMPACT risk office vision and deliver on enterprise and team objectives.Partner with the IMPACT Risk team and the IMPACT Product and Tech team to deliver on the identification and development of risks, issues, and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure.Develop and help to deliver senior level risk management reporting and communicationsCollaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectivesCoordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groupsContinuously look for ways to improve and innovate in our approach to risk management.Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisorsBasic Qualifications: Bachelor Degree or Military ExperienceAt least 3 years of experience in Process Management, Project Management, Risk Management, or Cloud Risk ManagementAt least 3 years of Compliance, Legal, Regulatory or Operations experienceAt least 2 years of experience in Technology or CybersecurityPreferred Qualifications:Business Process Management certification, Lean, or Green Belt CertificationKnowledge of PRIME system and data modelAt least 3 years of experience in Process managementAt least 3 years of experience in Change or Risk ManagementAt least 3 years of experience as a Risk GuideAbility to drive results and communicate with all levelsDeep understanding of appropriate controls to secure cloud-based services (SaaS) productsRisk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)Knowledge of Machine LearningKnowledge of Generative AIAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Project Manager
BGIS, Boston
BGIS is currently seeking aProject Manager to join the team in Remote, US. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. RESPONSIBILITIES Identifies required resources to achieve project goals. Generates preliminary assessments, technical solutions, fee proposals, presentations, studies, and general support Primary contact for project engineering staff before and during construction. Transitions project management and engineer activities from design to construction phase and construction to completion phase. Communicates with the General Contractor, Engineer, Owner, and other stakeholders. Supports and provides input to development strategies, goals, and objectives specific to project execution at each project phase. Develops and manages project plans, schedules, and scopes of work. Defines project responsibilities to senior project management team, engineering, and field staff. Documents and resolves subcontractor and vendor billing issues Assess site safety and implements actions to prevent injury to property and personnel. Ensures safety compliance of subcontractors and all on-site personnel. Project Controls Assumes financial responsibility for project including accurate, timely and relevant reporting to stakeholders. Facilitates invoice payments from clients and to subcontractors. Reviews and approves subcontractor billing. Prepares client and subcontractor change orders. Monitors, controls, and reports on the financial performance of projects. Drafts subcontracts and purchase agreements. Monitors and proofs change issue log. Creates and maintains network and hardcopy files. Prepares or supervises the preparation of Submittals, Operation & Maintenance Manuals, Expediting Reports, Change Order Log, RFI log, Correspondence Log, etc. Assesses any potential job cost impacts, submits, negotiates, and tracks all change orders Requests Prepares or supervises the preparation of Job Start and Project Closeout materials. Reviews contracts, drawings, specifications, and other resources to answer questions in a timely manner. Ensures that all material and equipment is purchased in a timely and cost-effective manner. Evaluates bid estimates, develops cost codes, establishes definitive budgets, develops manpower plan with crew leads, and daily monitors field labor progress. Position Description Takes responsibility for the development and implementation of a comprehensive construction plan. Monitors progress towards goals to anticipate potential problems. Delivers accurate and timely data to support project forecasts. Team Management Develops project staffing plans to include labor, subcontractors, etc. Acts as steward of BGIS culture; communicate and influence policies and procedures. Establishes and leads associated meetings. Define individual project responsibilities and accountabilities. Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE and ABILITIES Must have demonstrated proficiency for all the responsibilities of a Project Manager. Bachelor's degree in construction management or engineering or equivalent work experience required. Five (5) years of experience in project management, engineering, electrical or construction is required. Proficient with scheduling software: Smartsheets and required. PE, CPM, LEED professional designations is preferred. Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook, and required. Basic estimating skills required. Proficient with construction financial programs and software preferred. Demonstrates an understanding of accounting and financial management preferred. Physical Demands and Work Environment Ability and willingness to travel regionally. Provide personal transportation for meetings and job visits away from the office; reimbursed. Visit us online at https://www.bgis.com/us/careers.htm for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. The salary range for this exempt position in the US is $105,000-115,000. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-DW1
Talent Acquisition Partner and Case Manager
Harvard University, Boston
Harvard UniversityDescription: 29-Mar-2024Talent Acquisition Partner and Case ManagerHarvard Medical School 65469BRPosition DescriptionThis role serves a unique purpose in the talent acquisition department, supporting staff recruitment and case management. Reporting to the Director of Talent Acquisition, they actively recruit and provide comprehensive support and consultation to departments on all aspects of recruitment and hiring. Furthermore, the incumbent assists members of Harvard's Union of Clerical and Technical Workers (HUCTW) in layoff status at Harvard Medical School, focusing on job readiness, coaching, and developing transition plans.Recruitment:Support departments by managing the recruitment process, developing and maintaining pipelines of qualified talent, cultivating candidate pools, and managing candidate engagement and experiences using contemporary methods.Provide consultation to hiring managers on all aspects of the recruitment and hiring process.Engage in deliberate sourcing and strategic networking and utilizing ATS and other platforms (LinkedIn and CRM) to promote, identify talent, and communicate with candidates/talent.Negotiate offers and conduct reference checks and background screens.Represent HMS at conferences and various career/employment events. Maintain and build relationships and partnerships with diversity and affinity, as well as national, state, local, and community-based schools and professional organizations.Support the director with executive search efforts.Partner with Central HR in areas such as recruitment compliance, university-wide initiatives, etc.Support affirmative action hiring goals and liaison activities, monitoring adherence to OFCCP and AA/EEO regulations, and established Harvard policies and procedures for compliant recruiting.Provides talent sourcing support to talent acquisition as needed.Case Management:Supports members of Harvard’s Union of Clerical and Technical Workers (HUCTW) in layoff status at Harvard Medical School.Provide career counseling and case management support for job transition and re-employment.Work closely with laid-off staff to assess skills and interests, identify job opportunities, develop transition plans, provide career counseling, and determine training needs.Recommend appropriate and available training and development courses offered by Harvard’s Center for Workplace Development (CWD), online resources, local One-Stop Career Centers, and other external resources.Assist laid-off staff with job search materials and networking and interviewing skills.Coach laid-off staff on effectively utilizing contemporary resources for their job search.Partner with assigned HUCTW representatives, hiring departments, Center for Workplace Development, and local human resource managers to promote the placement of HMS laid-off candidates.Network with contacts throughout the University to identify opportunities and arrange informational and job-specific interviews.Prepare and maintain case management activities and outcomes records, providing periodic reports to HR and HUCTW representatives.Other duties as assigned.Basic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 3 years’ relevant work experience Additional Qualifications and SkillsFamiliarity with various employment categories, especially in education and healthcareExperience building strong business relationships with key stakeholders and decision-makersKnowledge of labor markets, recruiting practices, practical social media recruitment tools, job search and marketing resourcesCareer advising and coachingStrong written/verbal communication, negotiation, and ability to deliver presentationsAbility to work independently and as part of a teamDemonstrated ability to manage recruitment projects effectivelyStrong organizational skillsMS Office proficiencyAdditional InformationPlease note this is a part-time, 20 hours (.57 FTE) per week position.The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.The Harvard Medical School is not able to provide visa sponsorship for this position.Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e) Work Format DetailsThis position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.BenefitsWe invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include: Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.Job FunctionHuman Resources Department Office LocationUSA - MA - Boston Job CodeH0956P HR Recruiter II Work FormatRemote Sub-Unit------------ Salary Grade056DepartmentHuman ResourcesUnion00 - Non Union, Exempt or Temporary Time StatusPart-time Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingWe are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Valueshttps://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-RA1 PI238836362
Talent Acquisition Manager, HBS Online and Executive Education
Harvard University, Boston
Harvard UniversityDescription: 05-Apr-2024Talent Acquisition Manager, HBS Online and Executive EducationHarvard Business School 65536BRPosition DescriptionThe Talent Acquisition Manager term position will recruit for a broad variety of roles, including software development, filmmaking, marketing, accounting, B2B sales, and participant support. Working in this high-profile, high-energy environment, this role will work directly with Harvard Business School (HBS)Online staff, hiring managers, candidates and HBS (Human Resources )HR to build an innovative and effective team.Coordinate position review and posting process – work with hiring managers to draft job descriptions, prepare documentation for position approval, develop timelines and milestones for search process, and route requisitions in the applicant tracking systemPresent HBS Online’s interview training program to colleagues and manage interview processes utilizing best practicesAdvise managers on the hiring process and interviewer participationLeverage social media recruitment strategies to identify potential candidate pools for hard to fill and niche roles; conduct outreach to candidates, track conversion rates of different activities and recommend adjustmentsCommunicate important employment information during delivery of employment offers (e.g., expectation setting, benefits, and compensation)Assist with developing recruiting plans in support of affirmative action hiring goalsManage applicant flow and review processes, provide timely status and disposition information to both candidates and HBS HRPerform initial screen of candidates and identify the strongest candidates for review by managersEnsure smooth candidate experience by managing interview logistics related to scheduling, applicant communications, directions, room reservations, timely follow-up, and other supportUtilize project management software to ensure the team is up to date on search status, project workload over recruiting flights (2 month planning/prioritizing periods), track referrals, and note potential candidates as a pipeline for future employmentServe as point of contact on job activity and candidate status within HBS Online; run weekly hiring stand-ups for HBS Online managers who are actively recruitingAct as primary contact for candidates and share interview hosting duties with Recruiting Coordinator and Administrative Coordinator, Business OperationsPosition responsible for other duties as assignedBasic Qualifications Bachelor’s degree or equivalent work experience required Minimum of 3 years’ relevant work experience Additional Qualifications and Skills Knowledge of Microsoft Office Suite Working knowledge of labor markets, recruiting practices and effective social media recruitment tools Working Conditions Work is performed in an office setting Additional InformationThis position is approved for a 6-month term (with possibility of renewal/extension) which begins on the person's first day of employment. This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus on a weekly basis. Specific days and schedule will be determined between you and your manager.We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.A cover letter is required to be considered for this opportunity.Harvard Business School will not offer visa sponsorship for this opportunity.Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.About UsFounded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.BenefitsWe invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include: Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.Job FunctionGeneral Administration, Human ResourcesDepartment Office LocationUSA - MA - Boston Job CodeH0956P HR Recruiter II Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade056DepartmentHarvard Business School OnlineUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. PI239218965
Software Dev Manager III - Foundational People Data Services, Data Producer eXperience (DPX)
Amazon, Boston, MA, US
DESCRIPTIONAre you interested in working with the latest technology in the cloud computing space?The Amazon Foundational People Data Services (FPDS) organization is building cutting-edge solutions to enable employees and managers to self-serve changes across all human resource processes.Join us in building an innovative technology using Amazon Web Services to meet the complex and unique demands of managing nearly 3,000,000 employees globally. We dive deep to insist on the highest standards in architecture, coding, testing, deploying, and maintaining every aspect of our offerings.Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Work/Life Balance: Our team also maintains an inclusive team culture, and we put a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success.Our teams provide access and storage of human capital information to an extensive ecosystem across Amazon and its associated vendors as we build new systems to take us into the future. Data from our platform is vital to calculate compensation, payroll, benefits, hiring, onboarding and separation activities, security and access controls, fulfillment center operations, and provide many other low-friction business processes and world-class experiences for everyone at Amazon who innovates on behalf of our customers.Our engineering teams continuously strive to build and run an infrastructure that can process billions of queries, provide data consistency and availability-related solutions in a distributed systems architecture, functional data materialization for unique business use cases, data visualization and analytics products, and set up data privacy controls. We are building a one-of-a-kind cloud-native platform uniquely positioned to accelerate delivering customer value across Amazon!Key job responsibilities- Lead your team to build a brand new product with quality, robustness and Amazon sized scale as top priorities. - Prioritize being a really great people manager. Building, motivating, rewarding and coaching a diverse team of Software Development Engineers is the most important part of this role. You will recruit and retain top talent and excel in day-to-day people and performance management tasks.- Contribute to architecture and design discussions for full stack software. - Lead your team to evolve our service architecture with quality, robustness and Amazon sized scale as top priorities. You will regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.- Set a vision for your team and create product roadmaps. - Help your team sort out technical and product requirements and priorities. Deliver product roadmap items and cross-team projects.- Delight your customers. Internalize our customer challenges and derive creative solutions which apply new and innovative technology.A day in the lifeYou'll lead a team owning cutting-edge projects at the forefront of innovation, pushing boundaries and creating solutions that are shaping the future. Your team is comprised of talented individuals who are passionate about what they do. In this role, you'll have the unique ability to influence software architecture on a global scale. Your expertise and insights will have a direct impact on how our products are developed and implemented worldwide. You'll be working on projects that directly impact our customers and contribute to their success. And while you're making a difference, you'll also have continuous learning and professional growth opportunities.About the teamThe Data Producer eXperience (DPX) organization’s primary mission is to enable data producers to securely and efficiently store, describe, and vend data to downstream data consumers at Amazon scale, providing a seamless experience with greater visibility, security and privacy built into all of our services. We strive to empower data producers to get their data to market faster with improved time to value.We are open to hiring candidates to work out of one of the following locations:Boston, MA, USABASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Manager, Trading Technology
Wellington Management Company, LLP, Boston
About UsWellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.About the RoleCompany: Wellington Management Company LLPLocation: 280 Congress Street, Boston, MA 02210Position Title: Manager, Trading TechnologyJob Description:Hands-on involvement in solution architecture and implementation involving direct interaction with traders/trading professionals and senior management in both setting strategy and devising innovative solutions for today's buy-side trading desk. Work closely with other members of IT including developers, business analysts, and QA engineers to design, develop, test, implement, and support solutions. Responsible for 24x6 trading in markets around the globe. Solution design, implementation, deployment, and support of Wellington's Trading platforms and other trading related applications within the trading suite of applications. Partner with Wellington's Global Trading professionals to devise, design, and maintain technology solutions to remain competitive on industry trends and comply with industry regulations. Manage a team of Business Analysts and Software Engineers to deliver on budgeted projects. Devise and set strategy, manage multiple conflicting priorities, and own outcomes. Manage delivery across multiple initiatives. Manage and track budgets, vendor consultant staffing, and vendor relationships. Own all facets of talent management for this manager's team including recruiting, goal setting, career management, promotions, compensation, performance reviews, and hands-on mentoring. Partner with Project Managers, Technical, and QA Leads on estimates, statuses, issues, and risks. Partner with the Architecture Team to ensure track work is aligned with the strategic direction of the enterprise and current architecture standards. Stay current with the trading industry and technical trends to ensure applications, systems, and team are of highest caliber. Position is fixed location based in Boston office, however, telecommuting from a home office may also be allowed.Job Requirements:Requires a Master's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, or a directly related field plus three (3) years of systems analysis experience in trading or portfolio management.Must have 3 years of experience in the following (experience may be gained concurrently):Experience leading delivery teams.Experience implementing buy-side order management systems (OMS), including Charles River, Aladdin, Eze, or LineDataExperience with Transaction Cost Analysis measurements of equities, debt, currencies, and derivatives trade execution outcomesExperience with Trading Analytics across all Asset ClassesExperience with functional analysis, application design, and data modeling skills in the context of high-performance, mission critical buy-side trading or portfolio construction applicationsExperience with buyside trade order management workflows and processesExperience with software development and testing methodologies and their application in the context of high-performance, mission critical buy-side trading or portfolio construction applications.Experience designing and delivering technical solutions to complex business problems.40 hours/week, 9:00am-5:00pm, $180,000-195,000/year.To apply, please submit resume on-line or to [email protected] (Req. #R90303)Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.PDN-9bc76023-3518-4ceb-869c-575a14406a0e
Manager, Cyber Product Owner (Cyber Intelligence)
Capital One, Boston
Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Program Manager
Medasource, Boston
Job Description: The Cardiac Imaging Core Lab (CICL) is an academic research organization located within the Brigham and Women's Hospital, a Harvard-affiliated hospital. The CICL provides echocardiography core laboratory services for primarily large-scale global clinical trials responsible for site training and interface as well as echo analysis of images received. There are approximately 40 staff supporting 40+ clinical trials ongoing at any given time with a typical volume of 1000 - 1500 echos received each month. Reporting to CICL Faculty Directors, the CICL is recruiting a Program Manager to advance its technical and operational directives. The Program Manager will work directly with CICL faculty and CICL's echnical, IT, and Operational Directors to advance the mission of the CICL. The Program Manager will be responsible for strategic planning and process improvements of the CICL's research services, coalescing sponsor requirements, internal resources, technical capacity, and IT/system constraints. They will serve a highly visible central role to drive progress and execute services within the CICL portfolio. In addition to helping to conceive strategic initiatives, they will set priority to support operational and technical direction of the Center. This position requires superior skills in project management, analytics, and communication. Minimum Qualifications: • BA/BS, Master's degree preferred• 3-5 years previous leadership experience in a project management capacity, ideally within a clinical research setting• Understanding and working knowledge of principles of SOPs, GCP, FDA, IRB, clinical research methodology, regulations, and compliance requiredSKILLS/COMPETENCIES REQUIRED:Planning, Organizing and Coordinating• Skilled in identifying and implementing opportunities to improve efficiency of research operations and subsequently execute improvements• Time management skills with the capability to prioritize among multiple requests from multiple individuals with the ability to change direction in response to a fluctuating work environment• Ability to delegate, prioritize, and assist others with prioritizing study tasksTeam Management• Ability to work successfully in a collaborative environment• Ability to manage diverse teams with different skillsets, work styles, and professional rolesGets Results/Takes Initiative• High personal work standards and sense of urgency about results• Ability to anticipate the needs of the group in a fast-paced environment• Problem-solving ability, including the ability to analyze complex situations, identify resources, and imagine alternatives• Demonstrates initiative and identifies key priorities, even in ambiguous situations with limited direction• Ability to work effectively under pressure and within short time constraints• Consistently demonstrates a positive, "can-do" attitudeCommunication Skills• Excellent written and verbal communication skills• Ability to represent the program with the utmost professionalism and ability to build strong relationships inside and outside the group• Ability to clarify and distill complex issues to a variety of stakeholders• Demonstrated ability to lead discussions/meetings, and obtain cooperation and support from team• Cognizant and respectful of cultural differences in communication approachAnalytical Skills• Intellectual curiosity and willingness to learn• Rigorous academic and/or professional background including healthcare work• Extensive familiarity with clinical researchResponsibilities: Strategic Visioning:Collaborate with Directors to lead strategic planning, program development, and process improvement, ensuring technical and administrative staff and operations are maximized for efficiency.Oversee project logistics and communication (e.g., meeting agendas, action logs, slide decks) to ensure activities are tracked and are consistent with plans.Provide and cultivate effective meeting management skills and participation.Uses critical thinking skills to independently manage high-priority, complex initiatives that support CICL strategic priorities.Expert Problem-Solving:Provide logistical expertise and innovative solutions to complex technical and operational challenges.Develop detailed project plans that are practical and of appropriate scope, and includes identification of stakeholders, assessment of resource needs, and implementation timelines.Propose modifications to technical and administrative resource allocations to improve workflow.Goal Execution & Monitoring:Ensure timely realization of study-specific and lab-wide objectives.Create new and develop existing reports that provide visibility and monitoring of ongoing CICL initiatives.Analyze technical throughput across all studies to evaluate performance and identify improvement opportunities.Stakeholder Engagement: Keep senior faculty, technical and operational staff aware of ongoing issues, working to provide greater transparency between teams. Rapidly identifies, problem solves, and communicates any issues that are jeopardizing effectiveness of CICL initiatives.Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, change management, and one-on-one meetings with technical and administrative managers and leaders.Liaise with sponsors and industry partners when needed.Team Development:Help identify areas within CICL that require staff resource adjustments tomaximize technical and operational efficiency. Foster a collaborative work environment that emphasizes teamwork and engagement.Maintain strong and productive relationships with key stakeholders.Operational Excellence:Trigger further development of SOPs and systems to further comply with current regulations and meet evolving needs of the CICL. Interact extensively with all functional leads to revise SOPs and other internal documentation practices in keeping with strategic improvement initiatives.Adaptable Leadership: Take on other strategic and operational tasks as the Center grows and evolves. This team member will need to demonstrate flexibility and open-mindedness as the contours of this position will actively evolve over time.
General Manager
Boston Gym, LLC, Boston
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will regularly receive guidance and direction from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager. Below is a list of responsibilities that identify success in the role as a General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development in order to drive profitability through service, sales, and key performance indicators. Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy. Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. Set direct and clear SMART goals for self and team. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes. Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed. SALES ANALYSIS AND RESULTS Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion. Review and analyze club revenue and sales goals (Membership/Fitness); use data to project sales, determine profitability, and set/adjust targets as needed. Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit. FINANCIAL MANAGEMENT & BUDGETING Evaluate and monitor forecasted budgets to achieve financial objectives. Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll. Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position/department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence, by utilizing the resources provided by NYSC (i.e., ATS, LMS and HRIS systems). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Develop an effective succession planning strategy. Source, interview, and qualify applicants in a timely manner leveraging the ATS and internal/external resources available. CLUB OPERATIONS Organize and supervise the work and schedules of the club team. Ensure that all facility and equipment walkthroughs are completed daily and in accordance with the hourly schedules to ensure physical facilities and equipment are operational, clean and organized, and comply with safety and environmental codes and ordinances. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Partner with Regional Leader and the facilities team to resolve any incidents as needed. Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Accountability of teams business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with all departments of the club to achieve interdepartmental synergy. Strategically plan daily/weekly/monthly fitness and membership activities to drive revenue, customer retention, and premium customer experience by collaborating with team members, Regional Leadership and Corporate Support teams. Foster outreach activities to enhance community involvement. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by empowering employees to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Build meaningful and intentional connections by spending time on the floor interacting in a positive and engaging fashion to ensure employees, members, and guests feel valued and appreciated. Being a hands-on confident manager that is resourceful, available, approachable, friendly, and willing to help to resolve issues/inquiries in a timely manner. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Foster a culture of open communication, collaboration, and respect among team members, departments, and stakeholders. Ensure that all communication channels, including email, phone, and in-person interactions, are professional, timely, and effective. Ability to actively listen, have meaningful and courageous conversations, ensure timely follow-up, escalate and cascade information, and ask clarifying questions accordingly. PRODUCT KNOWLEDGE Understand and experience our diverse products, features, and services offered to educate and invite others to experience. Stay abreast of industry trends, competition, and best practices. Educate club team on the principles of the brand standards by being a brand ambassador, ensuring brand consistency, and understanding the importance of value propositioning. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. POSITION REQUIREMENTS & EXPERIENCE 3-5 years of management in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Child & Adult AED/CPR certified. Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. A proven track record of managing inventory and purchasing, including a successful relationship with suppliers to ensure maximum efficiency in meeting expectations. Ability to create a positive team culture with adherence to brand standards. Prior experience with a CRM, LMS, HRIS, and Microsoft Office is a plus. Prolonged periods of standing/sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in the month of January. Ability to work days, nights, holidays, and weekends according to the needs of the business. Overnight travel for district meetings may be required on an occasional basis. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.