Executive Director Salary in Boise, ID

Executive Director, Sales Enablement & Operations, State & District PartnershipsCollege Board - State & District PartnershipsLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)Type: This is a full-time roleAbout the TeamState and District Partnerships (SDP) is laser focused on growing and maintaining College Board's core businesses as market dynamics change. SDP colleagues serve as the primary liaisons to states and districts which use College Board programs and services. Within SDP, the Business Planning & Operations (BP&O) team is focused on the development and implementation of efficient overall business processes within the division and with cross-organizational teams to achieve clean delivery of our programs. We use data, observation, experience, and creativity to guide decision making and process development. We serve as a resource for the planning and operations of the division; encompassing the units focused on large, state and district partnerships, International, and Unified State Strategies. Our team works to provide opportunities to students through promoting the use of College Board programs and services including the SAT Suite of Assessments, Advanced Placement, and BigFuture.About the OpportunityAs the Executive Director, Sales Enablement & Operations, you will report into the Vice President & Operating Officer, SDP. You will provide overall leadership and management for the Sales Enablement & Operations team and provide service supports and deliverables for the division. You are directly responsible for setting and executing the strategic direction of the sales operational components necessary to ensure success of SDP as a division. You will work closely with the Regional Vice Presidents (RVPs) to understand their teams' needs, lead the management of sales operations in support of the regions' strategic sales and service activities. Through your work, you will manage a team that provides sales enablement for regional account management teams, ensures successful infrastructure is developed and maintained for sales operations, and leads the organization's proposal development, response, and revenue contract processing operations.In this role, you will:Own Strategic Sales Enablement (40%)Set the overall vision and strategy to align the sales enablement systems and infrastructure to support the overarching sales strategyCreate and operate systems to enable the team to execute against a sales enablement program with a focus on increasing volumes and delivering an excellent experience for our customersOversee the development, execution, and maintenance of sales pipeline infrastructure in Salesforce, in collaboration with Technology, and related resources, trainings and synergy with Unified State Strategy (USS) and regional teamsIn collaboration with Office of the SVP (OSVP), lead and manage the development of accurate data to facilitate goal setting at the division level by clarifying metrics and ensuring goals can be accurately cascaded and measured throughout the division.Work in close collaboration with RVPs to implement sales enablement strategies. Work with regional leadership to identify customer segments and develop systems to track progress towards regional goals for various customer segmentsIdentify how public policy, communications, marketing, partnerships support our strategy and value propositionWork with regional sales leadership to develop, execute, and update/optimize overall sales enablement strategy for two to four years in the future, collaborating with SDP leadership, anticipating account management needs, and aligned to divisional and organizational priorities.Lead and design sales incentive plans, as appropriate, in collaboration with OSVP, Talent, and Finance.Create the tools and structures to monitor and support the work aggressively in service of the account managersBring new ideas and recommendations on ways to enhance our sales/service work, grounded in sales best practices, research and field intelligenceStrengthen Service delivery models by executing on efforts in consultation with account management teams to create a consistent service delivery model for standard service offerings connected to SDP playbookLead Salesforce enhancement strategy that will track and report outcomes from sales and service activities, which captures field intel, progress to goal, short-/long-term opportunities, growth/loss of business, etc.Oversee trainings on sales enablement and related processes, ensuring they are engaging, relevant, and immediately useful to account management teams to drive sales and/or service outcomesMaintain and execute a philosophy of constant improvement to simplify, eliminate, automate, or build processes that meet the demands of today's needs as well as those of one to three years in the future, working across departments and divisions with key stakeholders to plan and execute changesBuild a trusted relationship with the sales team to deliver to account management teams data that help focus their time and efforts in determining states/districts/regions with growth opportunities for our programs and servicesLead data reporting and analysis for the division, creating and delivering high quality, consistently accurate, and useful standard reports and dashboards that show progress to goals and accelerate understanding of territories with opportunities for growth. Provide ad-hoc reporting as needed.Provide Leadership and Management (40%)Lead sales enablement and operations strategy development and execution for a cross-divisional and multi-functional team to ensure alignment with organizational, divisional and regional goals related to sales and service (including with RVPs)Support on streamlined USS process to drive the effective scaling of solutions across statesProvide coaching and support to ensure the team meets its goals, remains engaged, and contributes meaningfully to our missionOversee the development of and progress towards team goals and metrics, reporting through dashboards that focus and drive actionCoach each team member to grow and develop their skills and competencies, building upon their superpowers to accomplish outstanding resultsMeet regularly with SDP and cross-organizational executives to ensure alignment in strategy with regional goals and organizational priorities, forging the scope of sales, service and implementation domestically and internationallyPartner closely with executive leaders of other teams within and outside of SDP to ensure alignment and strong collaboration/integration of sales team practices and needs (e.g. Office of the SVP, Unified State Strategy, Strategy, Programs, Legal, Technology, Operations, Marketing)Represent SDP as the Sales Operations leader, with expertise in the integration of technology platforms (e.g. Salesforce, internal BI tools, data feeds, marketing leads, etc.) in a complex organization. This will drive goal tracking, metric development, and account strategy. Serve as the subject matter expert on all things sales-related and advocate across various divisions for what SDP needs to meet and exceed sales targets in short and long term.Manage Sales Operations (20%)Ensure on-time, consistent, and highly accurate processing of all revenue contracts, data privacy agreements, district/state technology agreements, and other client forms related to the purchase of our programs and services in collaboration with programs, operations, technology, finance, legal, and other internal partnersLead the annual update of sales processes, terms and conditions language/riders, Salesforce integration, in collaboration with program, legal, technology, and other internal partners.Communicate to and train the SDP account management team on updates for each program's sales cycle so that they can effectively engage in strategic selling with our state and district clientsLead the organization's process and efforts to respond to requests for proposals and requests for information from state, district, and higher education clients, ensuring the organization and your team submits the best possible proposal to win the business by collaborating with key leaders across divisionsFacilitate internal conversations when needed to help leadership and different divisions arrive at an agreed upon approach that meets both client and organizational needsAbout YouYou have:Ten to twelve years of directly related, progressively responsible work experience at the senior levelExperience leading high-performing teams with demonstrated success in management of a cross functional teamExperience setting the vision and strategy for infrastructure that drives sales and service strategies, plans, incentives, and procedures along with experience seeing that strategy through execution by designing and implementing the infrastructureDemonstrated resourcefulness in setting priorities and guiding investment in people and systemsExceptional ability to engage and influence C-level executives and team members effectivelyStrong written and verbal communication skills, including excellent oral presentation/public speaking skillsThe ability to proactively communicate about, take on and own challenges (i.e., you are not afraid to take risks)The ability to be flexible, navigate ambiguous spaces and work on multiple, fast-moving projects while also driving toward clarity and solutionsWorking knowledge of data analysis, performance/operational metrics, sales incentive programsDemonstrable competency in strategic planning and business developmentExpertise in planning and budgetingAptitude in decision-making and problem-solvingIn-depth knowledge and understanding of primary, secondary, and higher education environments, and of educational systems (e.g., schools, colleges, departments of education, agencies) preferred, but not requiredThe ability to travel one to two times a monthAuthorized to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $144,000 to $215,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-LinkedIn#LI-Remote#LI-MR1

Director, AP Performance Task DesignCollege Board - Advanced Placement and InstructionLocation: Remote, with an option to work out of the New York City Office Type: This is a full-time position About the TeamAP® is a rigorous academic program built on the commitment, passion, and hard work of students and of educators from both secondary schools and higher education. With almost 40 courses in a wide variety of subject areas, AP provides high school students with the opportunity to study and learn at the college level. Following a decade of rapid growth and expansion in access, Advanced Placement currently faces a range of pressing strategic questions, such as, "How do we support students in under-resourced environments?" and, "How do we effectively support the more than 150,000 educators teaching AP courses around the country and world?" In response to those questions, AP is undergoing an unprecedented investment that shifts the core model from a single assessment to a full year experience and expands the set of AP courses to better meet the demands of preparing high school students to succeed in college and career.About the OpportunityIn this role, you'll drive the creation of innovative pilot task models for AP, in service of a strategy to incorporate projects and performance tasks into more AP Courses and Exams. Your pivotal work supports the College Board's mission by broadening assessment approaches, offering more ways for students to deepen their understanding, showcase their mastery, and earn college credit. Situated within the Advanced Placement Analytics and Strategy Team, your contributions will directly influence the evolution of AP, ensuring it remains relevant, challenging, and accessible to all students.Pilot Task Design and Development (33%)Lead the design effort to align AP leadership, curricular and delivery teams on design principles and requirements for performance tasks in AP, including classifications of emerging approachesDirect and manage the performance task ideation and diligence process through the go/no-go decision for piloting, in collaboration with internal and external subject matter experts and functional experts across AP US History, AP English Language, and AP English LiteratureLead effort to identify self-studier solutions for students participating in projects within AP US History, AP English Language, and AP English LiteratureServe as a reviewer for course and assessment leads as they develop task descriptions to prepare for piloting in AP US History, AP English Language, and AP English LiteratureBased on design principles and pilot experience, advise new course teams as they build out performance tasks for courses under developmentImplementation Support (33%)Advise internal subject matter experts in the creation of teacher implementation guides to support project implementationSupport the execution of launch communications plans for courses on the projects roadmap, in collaboration with internal stakeholders.Advise the professional learning and course audit team to support professional learning supports for courses on the projects roadmapResearch and Strategy (33%)Conduct research on emerging responses in higher ed to AI and extended writing to inform AP approach in humanities coursesPartner with the Director of Innovative Assessment Pilots and Sr. Director AP Strategy to define the research agenda and piloting requirements for Performance Task piloting for AP US History, AP English Language, and AP English LiteraturePrepare reports and presentations for executive leadership to guide decision-making and facilitate approval on critical deliverablesPrepare reports and presentations to externally communicate AP's progress on performance tasksAbout YouYou are:Experienced in Performance Assessments and PBL: You bring five or more years of experience in designing or administering performance assessments or project-based learning (PBL) within the Humanities, English, or Social Sciences. You recognize performance assessments as pivotal tools for signaling crucial instructional shifts balanced with the critical need for meaningful, equitable, valid assessmentSkilled in Team Alignment and Collaboration: You can facilitate discussion to align internal stakeholders (subject matter experts, assessment delivery, field teams) around innovative educational solutions. You collaborate and foster environments where ideas emerge and are evaluated for impactResearch-Driven: Research informs your approach. You are able to gather and synthesize diverse external perspectives where needed to inform AP's approach and solutionsEffective Communicator: Your exceptional communication skills allow you to articulate complex ideas clearly and concisely, whether through memos or presentations. You adeptly navigate discussions with executive leadership and cross-functional teams to drive decision-making and program advancementAdaptable Leader: As a strategic planner and adaptable leader, you manage multiple priorities with ease, from conducting research to overseeing pilot projectsAvailable to Travel: This role requires the flexibility to travel up to once a month to engage directly with stakeholders, gather essential feedback, and represent College Board at external meetings and conferencesEligible to work in The United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $135,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)#LI-Remote#LI-CW1

About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: Develops policy, infrastructure, campus partnerships, and programs to promote and support undergraduate involvement in research and other students initiative programs that can lead to authentic impact for the surrounding community. Department Overview: In 2020, the Institute for Inclusive & Transformative Scholarship (IFITS) was approved by the Idaho State Board of Education. It evolved out of the Institute for STEM & Diversity Initiatives, with the vision of creating and nurturing a vibrant, inclusive community, where all are actively engaged in the scholarly life of the university and the region. IFITS staff are a small but mighty team that serves undergraduate students, graduate students, faculty, and our community in order to increase access to and accelerate impacts from transformative scholarship. IFITS works extensively with many other university offices to collaboratively achieve our goals. IFITS leads the VIP program, the ASSERT program, and consults with faculty from across campus on their scholarly initiatives. The Office of Undergraduate Research (OUR) lives within IFITS and works to engage all undergraduates in the scholarly life of the university. We do this through programming (e.g. Summer Research Community), cohort programs (e.g. LSAMP and Bridge to the Baccalaureate), and through grants and paid research experiences (e.g. HERC Fellowship, URCA grant). OUR also offers workshops and mentorship training to support faculty and researchers, and hosts several large events for undergraduate researchers to present their work. Level Scope: Recognized master in professional discipline with significant impact and influence on campus policy and program development. Establishes critical strategic and operational goals; develops and implements new products, processes, standards or operational plans to achieve strategies. Regularly leads projects of critical importance to the campus; these projects carry substantial consequences of success or failure. Requires significant influence and communication with executive leadership. Problems faced are frequently complex and multidimensional, requiring broad based consideration of variables that impact multiple areas of the organization. Essential Functions: 60% of Time the IFITS Assistant Director: Directs grant-funded cohort programs for undergraduate and graduate student populations involved in research and educational programs. Establishes strategic and operational goals and vision for undergraduate research and student initiative programs. Manages internally and externally funded programs for students involved in research and creative activity projects. Contributes to grant proposals to support student research engagement. Coordinates undergraduate research opportunities campus wide so that any student interested in pursuing research knows exactly where to find information and resources. Oversees the development of resources and programs, such as group workshops, informational events, and electronic documents, to assist undergraduates in finding experiential learning opportunities. Ensures that all students are aware of mentored research and professional development opportunities available. May supervise, hire, and lead support staff of the department. 35% of Time the IFITS Assistant Director: Provides vision and strategic direction for the Office of Undergraduate Research. Leads the Vertically Integrated Projects program. Provides faculty development, in particular in STEM fields, related to inclusive mentoring and broadening participation within externally funded projects. Serves on the planning and leadership teams of relevant STEM education grant programs on campus and across the state. 5% of Time the IFITS Assistant Director: Performs other duties as assigned. Knowledge, Skills, and Experience: Evidence of: Knowledge of: the processes and procedures of higher education how to effectively mentor students in undergraduate research, especially those who have been traditionally under-served in STEM education how to support faculty mentors of undergraduate researchers the research surrounding supporting and growing undergraduate research, through an inclusive lens Excellent Communication skills: Verbal Written Active listening With a variety of individuals across different power and positionality levels Problem Solving skills - for example: Identifying the need for process or programming improvements Reasoning around the issues related to this improvement need Ideating solutions Designing solutions Implementing solutions Assessing solutions Iterating this process Organization and Computer skills: Working on multiple projects simultaneously Prioritizing different elements of the job Utilizing technology to assist with resource organization Proficiency in Google suite, MS Word and Excel Service mindset and related skills in providing assistance to a variety of stakeholders Relevant Professional Experience: In a STEM educational discipline Managing complex projects Working independently Working as part of a team Working in a STEM research lab setting as a student and/or as a mentor Leading effectively Minimum Qualifications: Bachelor's or Advanced Degree and 8 years of professional experience or equivalent relevant experience. Preferred Qualifications: STEM degree MS or PhD in a STEM field Higher education experience beyond being a student Salary and Benefits: $70,000 annually. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/. Required Application Materials: Cover Letter that provides an overview of why you are interested in this position and what qualifications you have that respond to this job description; Resume or CV that includes details of your academic and experience-based credentials; A statement that describes your approach or philosophy for supporting, mentoring, and developing student scholars and assisting other mentors of these students; Names, contact information, and relationship to the applicant of three professional references. AI statement: The search committee prefers that applicants rely on their own skills and experiences to craft application materials. However, if generative AI tools (such as Bard or ChatGPT) are used to craft application materials in any way, we ask that applicants provide a brief statement explaining how and why these tools were used.Advertised: April 5, 2024 Mountain Daylight Time Applications close: April 26, 2024 11:55 PM Mountain Daylight Time

Executive Director: Catholic Charities of Idaho The Executive Director provides overall leadership and management of Catholic Charities programs and ministries and related administrative, financial, human resource, quality assurance, risk prevention, and relevant service delivery operations. The Executive Director is the chief operating officer of the corporation and serves under the authority, and as an agent, of the Board of Directors. Duties & Responsibilities: • Oversee all agency service operations and ministries, including program and service functions, service standards of practice, catholic engagement activities, and assigned program and ministry Directors and Managers. • Service as principal staff and agent of the CCI Board of Directors. • Manage essential administrative functions necessary to advance agency mission, including financial administration, human resource functions, quality assessment and improvement, risk management, and program specific operations.• Hire, assemble, support, and develop a Leadership Team of qualified and mission focused Program and Department Directors and Managers to assist with agency management and operating integrity. • Direct and oversee revenue generating operations and initiatives to ensure funding sufficient to deliver superior, mission driven service performance. • Assure fiscal and service-related accountability, transparency, reporting, and oversight. • Assist the Bishop and Board of Directors in the development of strategic plans and operational goals and objectives that advance agency mission. Ensure implementation and adaptation of all such plans in an open and transparent manner. • Foster an organizational culture that is open, trusting, honest, supportive, collaborative, and mission driven. • Foster a growth mindset to innovate and explore expanding role and reach of CCI, while adhering to CCI's mission. • Ability to nimbly and innovatively serve a geographically and demographically diverse service area. • Serve as the principal voice and representative of the agency and the liaison between Catholic Charities and the local Church, agency stakeholders, clients, service partners and collaborators, and wider community.Minimum Job Qualifications: • Master's degree in social work, or a related human service professional degree, or an MBA with appropriate concentrations, or the equivalent of either and/or related experience. • At least 5 years of experience in the social services field (employee, board service, volunteer). • At least three years of management and administrative experience in a multidisciplinary organization. • Demonstrated knowledge of the Catholic Church and its social and moral teachings. Experience working directly with Catholic clergy, parishes, schools, and lay groups necessary.

Vice President, Customer EngagementOperationsRemote, with hybrid options available in New York City or Reston, VAType: This is a full-time position About the TeamCollege Board's Operations division (130 ppl) aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. Operations is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the delivery of digital assessments.The Customer Engagement department (65 ppl) is a combination of customer and technical support teams augmented by vendor operations, training and forecasting/planning to deliver all aspects of multi-channel support to our key constituents, including students, parents, educators, and our state partners representing approximately 2 million contacts per year.This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to provide a positive and effective overall customer experience.About the OpportunityYou'll direct our day-to-day customer engagement work and all aspects of customer support and service, plus guide customer experience strategy and vendor operations aswe aim to deliver a positive experience for each College Board customers. This position is responsible for the delivery of services and support for our wide range of customers, including educators, students, parents, states and districts. You will also be a key contributor to our Operations leadership team as we complete our transition to a digital testing operation. Ready to lead an extraordinary team? Keep reading!In this role, you will be required to excel at the following to deliver effective and positive customer experience and support through excellent service, innovations and operational enhancements:Strategic Leadership: Develop and execute the strategic vision and roadmap for Customer Engagement aligning with the overall College Board mission and Operations division priorities.Team Leadership: Provide strong leadership and direction to the Customer Engagement team, fostering a culture of collaboration, excellence, inclusion and customer-centricityOperational Excellence: Drive operational efficiency and effectiveness across all Operations customer-facing functions and large external vendors, optimizing processes, workflows, and systems to enhance customer satisfaction and drive business resultsCustomer Experience: Champion a customer-first approach throughout the organization, ensuring the delivery of exceptional experiences at every touchpoint of the customer journeyCross-functional Collaboration: Collaborate closely with Program, Product, Technology and Field leadership, as well as Communications and Marketing to ensure alignment on customer needs, product enhancements, and go-to-market strategiesPerformance Management: Define key performance metrics and benchmarks for Customer Engagement, regularly monitoring and analyzing performance data to drive continuous improvement and operational excellenceCustomer Advocacy: Leverage the voice of our external customers and establish the people, processes and data required to advocate for them through a focus on their needs, feedback, and challenges to influence program and product policy and communications.Talent Development: Recruit, develop, and retain top talent, providing coaching, mentorship, and growth opportunities to empower team members to reach their full potentialRisk Management: Identify potential risks and issues impacting customer satisfaction and experience and operational delivery, developing proactive mitigation strategies to address them effectivelySpecific Responsibilities include:Set Vision & Strategy (40%)Set the overarching vision and direction for customer engagement at College Board and ensure a strong customer experience that is differentiated based on customer needs and expectationsFoster a customer experience mindset and framework for processes, products and decision-makingWork closely with different stakeholders across the organization to provide a strong service to our customers by addressing the root of the problemDevelop a deep understanding of College Board's customer base to drive change initiatives, business strategy and technology enhancement programs that improve the support and success of customersDevelop, monitor, and report on critical measurements and metrics that drive high levels of customer satisfaction; define clear measurements of successSet a strategic vendor management and optimization strategy for a wide range of customer support models, with a focus on cost management and experienceProvide Team Leadership & Management (40%)Effectively manage a high-performing, remote team of 5-8 direct reports to ensure they are engaged and working effectively toward accomplishing goalsProvide the leadership necessary to deliver results across the teamBuild and drive a performance-based culture and actions to support an inclusive and engaged teamEstablish critical forecasting and planning capabilities and anticipate and manage work volumes and budgets based on data; responsible for managing a vendor budget of ~$30MEnhance the customer support vendor management functionDrive Continuous Improvement & Innovation (20%)Provide actionable intelligence and insights via thorough analysis and assessment of all escalation data that comes into the teamMake data-driven decisions on continuous improvement for our escalations programs based on that analysis and insightsFoster an innovative culture to explore technology, AI and other solutions to help drive efficiencies in support models and improve experience metrics.About YouYou have:15+ years of directly related experience in customer operations, customer experience, or customer service with 5+ years in an executive leadership positionDirect experience working in a customer service call center, either as an individual contributor or in a management capacityDeep understanding of industry best practices, trends, and technologies related to customer operations and supportA proven track record of developing, coaching, training, and retaining top talent with high levels of engagementThe ability to empower others and effectively delegate work with accountabilityProven track record of driving operational excellence and delivering exceptional customer experiencesExcellent communication, negotiation, and interpersonal skillsAbility to thrive in a fast-paced, high-stakes, and dynamic environment and lead through changeExceptional strategic thinking, analytical and planning skills - you can build a strategy, connect the dots, and build towards the futureExperience as a highly collaborative leader with ability to influence others and build strong relationships across internal and external stakeholdersThe ability to communicate effectively with product leads and technologists to meet and drive business requirementsExperience leading high-visibility projects from start to finish with measurable resultsFluency with data and confidence in making data-driven decisionsDemonstrated success managing complex customer escalationsA passion for education and the impact that educators have on studentsThe ability to travel, at least once a monthEligible to work in the United States of AmericaAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and panel interview, finalist interview and reference checks. This is an approximately a 10 to 12-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $176,000 to $260,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a yearWe prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heardWe welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goalsWe know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizationsWe offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time#LI-Remote#LI-CW1

HRIS Delivery Analyst Amalgamated Sugar Company - Boise, IDJoin Amalgamated Sugar Company's Human Resources, as the HRIS Delivery Analyst you will collaborate with Human Resources, IT, Payroll, and business leaders in the vital role of managing and optimizing the human resources information systems. This position will report to the Director of Human Resources. Amalgamated Sugar Company is a grower-owned sugar beet cooperative supporting shareholders that farm 180,000 acres of sugar beets in Southern Idaho, Eastern Oregon, and Southeastern Washington. The Amalgamated Sugar Company is built on innovation and is a proud leader in the sugar industry and that can only happen with the best people. Qualified candidates need to be dynamic and able to work successfully in a fast-paced, fluid environment.ResponsibilitiesIn collaboration / partnership with internal stakeholders, analyzes business processes and the capabilities of the HRIS system or other technology platforms to recommend and implement process changes that improve efficiency and the user experience with the system.Enter or update the configuration of business processes on the platform in collaboration with HR Management such as changing the approval process, updating reporting structure, security administration, etc.Acts as main point of contact between HR / Payroll and HRIS technical team to ensure that existing HR / Payroll process are well supported and change applications are appropriately executed.Configure workflows to build out functionality not yet being utilized in support of streamlining processes and assisting with transitioning paper processes into electronic processes.Efficiently and effectively coordinates, monitors & audits information entered HRIS system.Responsible for the maintenance of the HRIS including assessing and testing new features, understanding product updates, supporting software integrations in collaboration with IT, and performing quality audits to ensure the integrity of data feeds.Participate in or coordinate efforts for testing of systems before and after implementation / upgrades.Regularly review and troubleshoot processes and HR data and identify opportunities for further improvement.Troubleshoot HRIS issues, determining root cause and resolution.Provide HRIS training and customer service support to end-users.Create complex custom reports, managerial dashboards, and executive scorecards.Provide friendly, fast, and helpful guest service to all guests and team members.Continually increase HRIS knowledge through participation in user groups, webcasts, trainings, etc. to ensure best practices and to keep up on current trends.Perform other job-related and compatible duties as assigned.QualificationsBachelor's degree in human resources, business, or finance or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.3+ years of professional experience working with an HRIS.HR/Payroll background.Background in, and strong understanding of Human Resource Information Systems.Must have advanced technical proficiency in Microsoft Office applications, specifically Excel, PowerPoint, and Word.Good oral and written communication skills; must be fluent and literate in English.PreferredExperience with UKG, ADP, Kronos, JDE or like system. Previous experience in Human Resources.Skills and KnowledgeEssentialExceptional analytical and problem-solving skills, and experience applying these skills to create presentations, reports, and/or resolve issues.Strong project management skills and ability to successfully manage multiple competing priorities and projects.Ability to operate independently.Ability to communicate and collaborate with vendors, team members, and visitors.Ability to foster beneficial relationships with key stakeholders.A true team-first mentality, ability to jump from tactical to strategic mindset.Attention to detail and ability to deliver results in a fast-paced and dynamic environment.Ability to create office forms, documents, and written reports.Working knowledge of database applications.Working knowledge of Microsoft Word, Excel, and PowerPoint.Ability to maintain confidentiality.DesiredBilingualSupervisor / Managerial AccountabilityDirect Reports: NoneIndirect Reports: None

Job DescriptionSUMMARY: Stride Tutoring is an exciting new startup within Stride's portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers. Stride Tutoring is seeking a Head of Business Development, to establish and develop a vibrant pipeline of B2B customers and strategic partnerships to enhance our opportunities within target markets. This role will provide direction and guidance to a team of Account Executives to meet - and ideally exceed - B2B sales objectives for Stride Tutoring. This role will create cohesive strategies and activities to drive sales to large school districts across the country, as well as identify and execute strategic nationwide partnerships to broaden our distribution. This role reports to the General Manager, Stride Tutoring.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Lead the review and exploration of new business that tightly aligns with the strategic direction and goalsSupervise, mentor, and guide the Account Executive team using data to create action plans aimed at building the B2B sales pipeline and achieving new and renewal sales goalsDevelop and execute long-term sales and partnership strategies while also meeting near-term milestonesCollaborate extensively with B2B marketing to ensure execution of an aligned and integrated strategic planDevelop systems and procedures in support of the identification, engagement, and development of strategic partnerships, new markets and channels; qualify incoming partnership approachesConceptualize new strategic initiatives that could be built around or benefit from targeted partnershipsDevelop and manage reporting and financial tracking of sales and strategic partnership activitiesWork in the field with the Account Executive team on a regular basis to drive resultsPresent reports on account progress, quotas, and goals to leadership and stakeholdersGenerate and own a sales and business development pipeline, work with leadership and stakeholders to set financial targets and goals, and manage team performance to meet these goalsConduct outreach to potential clients or partners, own the ongoing communication and tracking, and lead collaboration internally regarding contract terms and negotiationsDeliver professional sales presentations to potential partner organizations to persuade and close businessDesign, create, and provide superior training to internal and external sales teams and distribution partnersOwn the end-to-end RFP process for the Tutoring line of businessResearch and analyze the market, competitors, and customers to propose new products/solutions, pricing, and business modelsNetwork extensively to stay informed about current and future market and competitor trendsSupervisory Responsibilities: Directly supervises 3-5 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.REQUIRED QUALIFICATIONS: 12-15 years of experience in business development or equivalent combination of education and experienceA learner's mindset as well as the dependence on data to drive actions and decisionsDriven, goal-oriented, and self-directedStrong relationship-builder, able to quickly build and sustain trustProven ability to find strategic partnerships that drive revenue and market penetrationProven ability to negotiate and work with high level executivesStrong analytical skills (financial, planning, operational)Demonstrated drive to solve problems in a matrix team environment and lead with high energy and a positive attitudeTangible experience of having expanded and cultivated existing partnerships over timeExperience of working as part of a senior management team and leading strategyCommitment to teamwork and collaborationCommitment to building and contributing to a positive team cultureExcellent communication skillsTrack record of success in prior sales rolesAbility to travel up to 30% of the timeMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiencyAbility to clear required background checkCertificates and Licenses: None required.PREFERRED QUALIFICATIONS: Bachelor's degree in related field of studyDeep understanding of the virtual education, K12 education, and knowledge/experience of ed tech systemsPrior experience using Salesforce and other sales enablement tools such as OutreachWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $147,151.50 to $268,166.40. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Assistant Director, Events OperationsDivision: Global Higher Ed and MembershipLocation: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Events team at College Board is a dynamic, high-energy team of event professionals who are committed to member-led, mission-driven events that bring together professionals and thought leaders across disciplines to address access and success issues that challenge - and inspire - educators at all levels and in all professions.. Our conferences include College Board Forum, AP Annual Conference, A Dream Deferred: The Future of African American Education, Prepárate: Educating Latinos for the Future of America, and the Native American Student Advocacy Institute (NASAI). Our conferences are solution driven, aimed at empowering educators with knowledge, perspective, and material they need to best serve their organizations. Our 6,000 member organizations include high schools, districts, higher education institutions and systems, nonprofits and government agencies.About the OpportunityAs the Assistant Director, Event Operations, you will play a critical role in connecting the dots between planning and execution. You are eager to dive into details and proactively support the teams work. If people admire you as someone who is super reliable, gets stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You'll be the "first line of defense" for logistical and administrative issues, seeking to resolve them swiftly and proactively.In this role, you will:Project Management & Administration (40%)Collaborate with Executive Director and team on tasks related to project management, including updating assigned projects and identifying any challengesSupport, execute and assist with updating Project Plans by event in Microsoft 365 PlannerServe as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasksLead travel coordination for National Advisory Committee travel and/or group bookings; track and audit travel activities, expenses, and payments for committee membersProvide support and help with the events inboxes; reviewing and responding to communications receivedMaintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessaryMeeting and Logistics Planning (40%)Ensure flawless execution of high-profile meetings held in conjunction with the event portfolio, including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutionsProvide a wide range of support for GMA meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetingsCoordinate logistics of annual on-boarding of National Advisory Committee MembersProvide support and assist in compiling presentation decks and documents for monthly National Advisory Committee Meetings.Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholdersDatabase and Reporting (20%)Assists in the setup of event registration process on CVENT platform, including special paths for VIP groups.Maintain session updates across platforms -Cvent (website, speaker management) and Guidebook (mobile application).Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rostersMaintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trendsFacilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analyticsAbout YouYou have:You are obsessed with details, highly organized, and have impeccable follow throughYou have a proactive mindset - ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issuesYou value and strive to provide excellent customer serviceYou have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master allYou have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your timeYou are an empathetic team player who values the people they work with by acknowledging their milestones and momentsYou work well under pressure and value and seek out feedbackStrong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizesYou are trustworthy, have excellent judgement, and are a skilled collaboratorYou have 2-3 years experience in operations or related fieldA passion for supporting educational and career opportunities for millions of studentsWillingness to travel 10-12 times per year for internal and external meetings/eventsMust be authorized to work in the USAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $44,000-$70,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.#LI-REMOTE#LI-NM1

Looking for a way to make an impact and help people?Join PacificSource and help our members access quality, affordable care!PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.This position is a member of the executive management group and reports to the Chief Medical Officer. The VP of Medical Management is responsible for the Utilization Management (UM) and Care Management (CM) functions for health plan members. This position is responsible for integrating efforts across teams, programs, and improvement activities for all lines of business to promote optimal organizational effectiveness and enhance performance. Key focus on advancing the identification, quantification, and management of risks within scope while improving member experience and outcomes.Essential Responsibilities: Lead Care Management, Utilization Management and Health Promotion and Wellness departments for optimal performance against national benchmarks; create a multi-year improvement plan which includes various programs across lines of business (e.g. complex case management and condition support) aimed to sustain a scalable and flexible model aligned with Population Health Management.Performs employee management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity using lean / Kaizen tools for process improvements.Demonstrate strong oversight and discipline related to annual department budgets.Coordinate / collaborate with Medical Directors in each Line of Business as job functions relate to care, case, physiologic risk, network, and utilization management in dyad partnerships.Collaborate with clinical leadership to engage the enterprise, members, and network physicians to improve total cost of care and member outcomes including operational performance, clinical costs, clinical appropriateness, and authorizations.Responsible for leading CM/UM to ensure optimal care supports for priority member populations identified through the strategic work plan and other defined stratification emphasizing continuity of care, in an effort to reduce or eliminate fragmentation, duplication, and gaps in care plans.Collaborate with VP of Quality and VP of Pharmacy to support the development, implementation and evaluation of corporate quality improvement programs i.e. NCQA, CMS 5 Star, HEDIS, CAHPS and CCO Quality Incentive Measures.Executive sponsorship of Medical Management Platform for CM/UM.Develops and deploys disciplined and innovative models of care to deliver high value programs that emphasize cost effective management of CM/UM operations.Develop and incorporate performance-enhancing systems and tools for increased automation and efficiency in the scope of work specified for increasing operational excellence (e.g., Machine learning algorithms, ePA deployment, use of bots and Artificial Intelligence to streamline operations)Support enterprise-wide total costs of care initiatives.Support Quality and Population Health strategies in relation to achieving the growth and profitability goals established across lines of business laid out in enterprise strategic plan.Maintain strong and collaborative relationships with the leadership of internal and external stakeholders (e.g., Pharmacy, Quality, Provider Network, IT, Operations, Customer Care, Line of Business and Regional leaders and other identified stakeholders) to address all aspects of CM/UM and total cost of care.Actively participate as a key team member in Executive Management Group to ensure successful deployment of the strategic plan.Actively participates in various internal and external committees in order to promote and support CM/UM, Population Health, Quality and overall enterprise strategic plan.Promote enterprise-wide continuous improvement efforts across teams and demonstrate sufficient knowledge to recognize important synergies and opportunities in clinical outcomes, cost containment, and member satisfaction.Excellent analytic, critical, quantitative thinking skills, the foundation for an industry expert and trusted advisor reputationExcellent communication skills, ability to build executive level professional presentations (MS Power Point and Visio), creating and managing spreadsheets (MS Excel), managing calendar and email (MS Outlook)Responsible for ensuring CM/UM regulatory compliance with National Committee for Quality Assurance (NCQA), Centers for Medicare and Medicaid services (CMS), and Oregon Health Authority.Communicates clear, strategic, and operational direction to ensure CM/UM priorities are aligned with performance standards which include key performance indicators and performance targets focusing on improving healthcare outcomes.Supporting Responsibilities: Meet department and company performance and attendance expectations.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILEWork Experience: A minimum of ten years' experience in the health insurance industry with five years in a leadership capacity. Experience and understanding of NCQA, D-SNP model of care standards along with various quality standards. Understanding of CMS, federal/state regulations. Experience in system design, strategic planning in health care operations. Experience managing clinicians.Education: Health Care professional such as MD, DO, RN, MSW, or PhD. Bachelors' degree required and master's level in Health care or another relevant field preferred.Knowledge: Knowledge and understanding of disease prevention, medical procedures, diagnoses, care modalities, procedure codes, including ICD-9 & 10 CPT Codes, health insurance and state mandated benefits. Ability to develop, review, and evaluate utilization reports. Knowledge of quality improvement methodology. Knowledge of principles of adult learning and/or motivational interviewing. Experience giving presentations. Good organizational skills with experience in using computers and various software applications including Word, Excel, PowerPoint, Outlook, SharePoint, and audio-visual equipment. Ability to work independently with minimal supervision.Competencies AuthenticityBuilding Organizational TalentCoaching and Developing OthersCompelling CommunicationCustomer FocusEmpowerment/DelegationEmotional IntelligenceLeading ChangeManaging ConflictOperational Decision MakingPassion for ResultsEnvironment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 15% of the time.Skills:Accountable leadership, Business & financial acumen, Developing Networks, Driving initiatives, Empowerment, Influential Communications, Inspirational LeadershipOur ValuesWe live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

About Us: Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/ Job Summary/Basic Function: This position has the responsibility and oversight of facilities management and project construction, including maintenance, trades, custodial, and grounds for a division or college building(s). Serves as lead for capital project management and related projects. Supervises staff including student employees. Manages facility services, custodial services, safety and security programs. Department Overview: Housing and Residence Life manages approximately 750,000 square feet of residential living space serving over 2500 students at any given time. Our Facilities department is Customer Service focused with the goal of providing a safe and welcoming environment for our students to live, learn, and prosper in. Level Scope: Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives. Essential Functions: 45% of the Time the Assistant Director of Facilities Maintenance must: Plan and coordinate projects from conception to completion. Oversee multiple trades including but not limited to roofing, siding, alarm systems, plumbing, electrical, HVAC, and other trade systems. Prioritize and schedule work with other trades, contractors, and vendors as required to complete projects of larger scope and work with them in compliance with university policies. Communicate with internal stakeholders to clarify departmental priorities. Identify and implement process improvements. Attend departmental informational and planning meetings. Organize and communicate documentation needed to facilitate departmental processes. Maintain, schedule, and coordinate the department's maintenance plan. Maintain compliance with all university, state, and department procedures/policies. Work with internal and external agencies to facilitate the successful completion of projects. Maintain a relationship with key contractors in order to meet resident needs 24/7. Work with the supervisor to create and execute a capital plan for all the buildings in Housing's portfolio. Maintain records and reports regarding products used (including Materials Safety Data Sheet - MSDS) and cleaning schedules to support purchasing, inventory, disposal, and contracting of all goods and services necessary to complete facility maintenance projects. Coordinate with the supervisor to create and execute a plan for room turns between semesters (and for summer conferences). 45% of Time the Assistant Director of Facilities Maintenance must: Provide direct supervision to staff including but not limited to Craftspeople, painters, HVAC techs, and temporary workers. Complete all the necessary clerical work related to management including but not limited to interviewing and hiring staff, time approval, performance evaluations, setting expectations, and follow through with disciplinary actions. Work with the Housing leadership team to prioritize and coordinate staff assignments/work orders on a daily, weekly, and monthly basis. Train staff in the area of industry-standard maintenance practices and proper care and use of maintenance equipment; and implement quality assurance programs to ensure duties are being performed and safety practices are followed. Maintain the safe operation of multiple residence halls and apartments. Prepare residential and apartment facilities annually for semester opening and closing. Support efforts and planning for move-in activities (fall, spring, summer). Create a culture of excellence through mentorship, accountability, and innovation for a cohesive maintenance team. Train staff on the work order system, and monitor and process work requests. 10% of Time the Assistant Director of Facilities Maintenance must perform: Other duties as assigned by the supervisor or Executive Director of Housing and Residence Life.This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects, etc. Knowledge, Skills, Abilities: Knowledge of group dynamics, conflict resolution skills necessary for training, problem solving, etc. Knowledge of accounting and finance necessary to develop and interpret department reports. Experience in managing budgets, estimate project or equipment costs. Ability to manage large multi-use facilities or housing spaces. Experience supervising, hiring, training, scheduling, progressive discipline, and evaluating multiple staff and/or teams of staff. Knowledge of facilities maintenance and custodial needs and services. Minimum Qualifications: Bachelor's Degree or equivalent plus 2 years relevant experience Valid Drivers License Preferred Qualifications: HVAC Certification Salary and Benefits: Salary ranges from $57,200.00 - $71,000.00 annually, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/. Required Application Materials: Cover letter Resume References Advertised: April 24, 2024 Mountain Daylight Time Applications close: May 15, 2024 11:55 PM Mountain Daylight Time