Patient Care Coordinator Salary in Austin, TX

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Customer Service Advocates provide Outreach Services via telephonic and other engagement channels which include SDOH screening completion. Referrals to clients' in-house clinical team based on SDOH findings, medication adherence, AWV scheduling, and flu vaccine gap scheduling. Customer Service Advocates will document all Inbound and Outbound Inquiries according to client direction. Customer Service Advocates will answer and resolve inbound telephone calls from Customers resulting from attempts to conduct Outreach Services made by Vendor Customer Service Advocates via telephone or other company-approved engagement channels. Customer Service Advocates will take appropriate action to resolve Inbound and Outbound Inquiries according to Company direction. In addition, The Customer Service Advocates will maintain a professional, courteous, and positive demeanor when interacting with telephonic customers. If additional questions arise that are out of scope for this engagement the Customer Service Advocate will transfer the customer to the appropriate client area for assistance.Job title:Customer Service AdvocateJob Description:Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.Join Our Team and S.O.A.R!S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right PurposeWe pride ourselves on shaping careers. We have immediate openings for Bilingual Spanish Customer Service Advocate. Our customer service advocates are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.Benefits of working with Sagility include:$19.00/hr  Performance incentivesPaid training within a state-of-art video training environmentA comprehensive health plan after 90 days of employmentEmployee wellness and engagement programsA Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative Responsibilities:Outbound assessment callsKnowledge and experience in accessing community resources to help customers with basic needs1 - 3 years experience preferredExcellent communication and interpersonal skills with a focus on customer serviceAbility to adapt to change and problem-solveStrong time management and organization skills with an ability to set priorities in a fast-paced environmentAbility to utilize and navigate multiple technology systemsKnowledge of managed care preferredWhat we are looking for:The ideal Sagility candidate will possess the following characteristics: Unwavering commitment to giving perfect effortPunctual and dedicatedThrives in a fast-paced environmentComfortable navigating between various applications on a computerDrive to exceed the callers’ expectationBuild current skillsetMust have a positive attitudeThe belief that teamwork is crucial to being successfulPrevious healthcare experience is a plus.Previous call center experience is a plusRequirements:18 years of age or olderHigh School Diploma or equivalentMedical Terminology (previous experience in health care setting, medical assistant)Strong empathy and engagement skill requiredReliable Attendance-No Missed Time in First 90 daysAbility to type 25 wpmProven oral and written communication skillsComfort with desktop computer systemHardwired internet connection with speeds greater than 10MB Upload and 25MB DownloadSecure, private work area at homeFlexibility in schedule availability-Hours of Operation Monday-Friday 8am to 6pm CSTAn Equal Opportunity Employer/Vet/DisabilityLocation:Work@Home Texas (CST)United States of America

ABOUT THE ORGANIZATIONIDEOlogy Health is a privately held medical media company in the United States and we're changing how medical education is delivered and received. We provide integrated communication products, services, education, and research to professionals within health care and industry sciences and we are quickly becoming the "go-to" resource for physicians. We are experiencing unprecedented growth as the value of our products are realized by all the stakeholders we interact with.The ever-changing health care communications industry requires us to stay ahead of the curve to create new ways of improving quality of life through health care communications, live events and medical education. We offer our associates countless opportunities for on-the-job training and professional development, and the ability to make a difference in the health care industry. We strive to create a culture that values dedication, hard work, collaborative events and community involvement.DESCRIPTIONThe Program Marketing Coordinator is responsible for providing various levels of administrative support to the Marketing and Events Team. This position reports to the Marketing Director and will work in conjunction with other Marketing Associates and Event Coordinators across several executional aspects of the 300+ meetings and events produced annually. This person will be able to effectively organize workload and communicate needs for additional resources in an efficient manner.Responsibilities:? Event recruitment through email and social media. Manage multiple events and attendee lists throughout the United States. Tracking and reporting updates to your manager and team on a weekly basis.? Use platforms such as HubSpot, Canva, Zoom, and Survicate to create assets such as automated emails, landing pages, registration forms, promotional graphics, Zoom meetings, and follow-up surveys for recruitment purposes.? Regular maintenance and dissemination of Live, Virtual and/or Hybrid Events schedule.? Provide Customer Service and registration support via email for all meetings, in a courteous, efficient, and professional manner, addressing individual's needs-including assisting with attendee registration.? Miscellaneous administrative functions including scheduling, daily correspondence, communication with appropriate company employees.? Create and/or update department documents/reports/presentations (contact list, tracking sheets, conference sheets, org chart, etc.) using MS Office applications, Google Suite, and HubSpot.? Attend departmental/company meetings as requested.? Participate in on-going training and development.? Performs other duties and assignments as directed.? Potential for approximately 5% travel annually. WHAT WE OFFERWe are a rapidly growing Health Media company who celebrates those that sing off key against the beat, who are unfamiliar with convention, and not satisfied with the status quo. If you're one who can see the million shades of green in a field of grass, one who doesn't sit back and do what has already been done, you are welcome here. If you are one who sees a challenge as an opportunity, and jumps at the chance to be rewarded for your performance, we want to get to know you.Everyone here is an innovator or an innovator-to-be. At IDEOlogy Health, you can share your ideas and watch them grow. That happens here because everyone strives for a common goal, working together to make people's ideas stronger. We recognize and value the impact each employee makes because ultimately, that impact is felt by physicians and the patients they treat. If this sounds like a place you feel you can make an impact, then you should also know that we offer a competitive salary with a phenomenal incentive opportunity and, of course, a full suite of benefits.POSITION REQUIREMENTSREQUIRED QUALIFICATIONS:? Ability to work 40 hours per week.? Exceptional organizational and follow-up skills? Excellent written and verbal communication skills? Ability to see long-term assignments through to completion? Adherence to numerous and strict deadlines? Organized, creative, and efficient? Strong customer service orientation and ability to act diplomatically? Proven ability to work under deadline pressure, both independently and as part of a team? Strict attention to detail? Excellent problem-solving skills? Familiarity with HubSpot preferred? Graphic design skills preferred but not necessary (Canva, Adobe Suite, Wordpress)? Proficient with Microsoft Word, PowerPoint, Excel, Google Suite, and OutlookDuties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.EOE STATEMENT?IDEOlogy Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of IDEOlogy Health are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

Overview To support one symplr in assisting our customers with managing spend related to technologies in use within both acute care and hospital setting by gathering, analyzing, and interpreting gathered data. Duties & Responsibilities Conduct daily analyses of submitted quotes from member facilities Maintain and cleanse surgical pricing databases on a regular basis to keep up with changes in markets and/or products and services Update any self-serve reports within the symplr website to ensure relevance and accuracy Remain educated on assigned technology and/or subject matter including trends and changes over time Review and finalize analysis and recommendations and deliver to clients Meet with industry vendors as requested Consult with clients regarding recommendations which may include live discussions or email interactions Coach and advise clients on how to best interact with symplr products Interact with other members of the surgical team Develop content and deliver webinars, white papers, blog posts and other media to educate clients and market symplr products Skills Required Strong written and verbal communication skills Strong interpersonal / team focused skills Basic computer skills (MS Office, proficiency in Excel) Analytical and strong attention to detail Proactive, effective communication and interpersonal skills necessary to collaborate in cross-functional teams as well as to engage as part of a remote team Customer focused Qualifications Required: Minimum 3-5 years of nursing experience in acute setting Registered Nurse (LVN or LPN acceptable) Experience with medical equipment, such as patient monitoring, infusion pumps, telemetry monitoring, nurse call, defibrillators, dialysis, etc. Clinical experience in any of the following nursing specialties: ICU, Stepdown, PACU, Telemetry, ER, Med-Surg Exposure to equipment or consumables purchasing process within unit Clinical coordinator preferred MinUSD $65,000.00/Yr. MaxUSD $85,000.00/Yr.