Informatics Analyst Salary in USA

Date Posted: 03/29/2024Hiring Organization: Rose InternationalPosition Number: 461453Job Title: EPIC AnalystJob Location: Las Vegas, NV, USA, 89112Work Model: OnsiteEmployment Type: PermanentMin Hourly Rate($): 33.15Max Hourly Rate($): 53.04Must Have Skills/Attributes: Administrative, Billing, Change Management, Claims, EPIC, Implementation, Management, Project Management, TroubleshootingJob Description**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**EPIC Analyst responsible for analyzing workflows and understanding policies, procedures and constraints in any of the following Access and Revenue business areas: Access, Billing, Claims supported by the EPIC application.• Performs in depth and precise investigation and documentation of business operational specifications and application functionality• Participates in the application build, test, and supportEducation/Experience:• Bachelor's degree in Computer Science, information systems, healthcare informatics or a closely related field and three (3) years of experience in an operational area that is impacted by the Epic implementation and two (2) years of which are in Epic application build, test and support.Licensing/Certification Requirements:• Current active certification in specific EPIC product(s) or the ability to obtain certification within six (6) months of hire. Failure to obtain and/or maintain certification will result in termination of employment.Position Requirements:• Epic certified• Resolute Professional or Hospital Billing and Claim• Grand Central• EPIC application implementation experienceEPIC Analyst Responsibilities:• Business workflows to achieve strategic outcomes for the implementation healthcare information systems processes and workflows in business operations settings in any of the following areas: access, revenue, billing, claims applications, combined with advanced computer skills principles and practices of public administration.• Administrative principles and practices, including goal setting and program development,• Implementation and evaluation operational principles and concepts related to the department or functional area to which assigned principles and practices of change • Management project management and analytical techniques• Applicable laws, codes and regulations standard office practices and procedures• Records management principles and practices• Computer applications related to the work techniques and procedures for administrative and business applications• Operating principles and characteristics of various computers and associated computer hardware• Correct business English, including spelling, grammar and punctuation• Department and hospital safety practice and procedures; Patient rights; Age specific patient care practices• Infection control policies and practices; Handling, storage, use and disposal of hazardous materials department• Hospital emergency response policies and procedures• Understanding and explaining complex technical concepts in terms understandable to end users exercising discretion and independent judgment on workflow design• Problem solving and other projects that support business needs• Developing and implementing goals, objectives, policies, procedures and work standards• Change management techniques and practices staff development,• Training and education independently performing professional analytical and programmatic work in the areas(s) to which assigned• Conducting quantitative analyses analyzing systems and problems and developing new or modified programs to meet department needs• Troubleshooting hardware and software problems• Instructing department staff in the operation of EHR computer applications, including explaining system concepts to non-technical users• Using initiative and independent judgment with general policy guidelines using computers and related software applications• Communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds• Establishing and maintaining effective working relationships with all personnel contacted in the course of duties efficient, effective and safe use of equipmentPhysical Requirements and Working Conditions:• Mobility to work in a typical office setting and use standard office equipment• Stamina to remain standing for long periods of time• Vision to read printed materials and a VDT screen• Hearing and speech to communicate in person and over the telephone• Strength and agility to exert up to 20 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classificationBenefits:For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

General Description:This position is responsible for performing a number of key business analysis functions, including training and mentoring department staff, serving as a key resource to leadership, and participating in key departmental planning sessions. The Senior Healthcare Analyst will proactively communicate and collaborate with external and internal customers to analyze information needs with a focus on delivering analytics to business users. The position requires independent work with users and vendor staff to successfully engage in multiple initiatives simultaneously.Duties and Responsibilities:Obtain reporting requirements from business owners and document those requirements using standard templatesProvide an analytical assessment of 'current state' business functions and the recommendation of a future 'desired state' Support HEALTHeLINK's efforts to evolve and transform its data architecture, evaluate vendors, and expand analytics tools. Provide leadership in the design and development of data warehouse/business intelligence solutionsServe as a subject matter expert for healthcare analytics & reportingSupport department staff with report & data visualization development required for various HEALTHeLINK community projects, NYS deliverables, and clients.Develop reports and analytics; train staff and business users as neededReview and recommend business process improvementsMaintain operational process ownership and oversightProvide guidance and mentorship to department staffProvide guidance and subject matter expertise on data structures and analytics toolsParticipate in projects as requestedCollaborate with other departments and members of the HEALTHeLINK Team as neededOther duties as assignedKnowledge and Skill Requirements:Strong knowledge of Business Intelligence (BI) tools and strategies with demonstrated analysis and design skillsFamiliarity with the regional healthcare landscape, value-based payment, & CMS payment innovation programsFamiliarity with healthcare claims grouping methodologies and healthcare reimbursement systems; previous claims analytics experience strongly preferredFamiliarity with health system data sources (CCD & HL7)Ability to think analytically and be a problem-solverComfortable in client-facing meetings & eliciting requirements from clients to further business opportunitiesExperience with the development and implementation of various statistical models a plusUnderstanding capability and viability of emerging technologiesExhibits professional demeanor, interpersonal skills, and excellent customer serviceUnderstanding of data models, technology standards, and architecture principalsPresentation of ideas in a concise and focused mannerEnsure compliance with standards and architectureDemonstrated ability to consistently and reliably perform duties in a timely fashionSelf-starter requiring limited supervision for the planning and execution of daily duties and responsibilitiesExcellent communication skills, both written and verbalKnowledge of programming languages and tools a plusPrevious experience and knowledge in business process designProven results in business acumen, process planning and outcomesDemonstrated proficiency in BI and analytics tools such as; Elastic Search, Pentaho, Cognos, Power BI, Tableau, Business Objects, SSRS, JSON, or AccessMinimum of 3 years of experience utilizing data models, BI tools, technology standards and architecture principalsAbility to assess operational and user needs and design systems to serve those needsKnowledge of computers and Microsoft Office SoftwareAbility to work independently under pressure to meet deadlines and company goalsExperience and Education:Bachelor's Degree or higher preferred3-5 years of healthcare analyst work desiredPhysical Requirements:The physical demands are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Light physical effort in an office environmentFrequent computer use / data entry; repetitive motions of the wrist, hands, and/or fingersMust have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; and viewing a computerAbility to receive detailed information through oral communicationMust be able to lift up to 20 pounds (files, paper boxes) periodicallyPrimarily sedentary work with occasional bending and reaching

CoventryData Informatics Analyst 2US--RemoteJob ID: 24-16790Type: Regular Full-Time# of Openings: 1Category: Information TechnologyMitchell International, Inc.OverviewThe Enlyte Family of BusinessesMitchell | Genex | Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.ResponsibilitiesWe are currently seeking an experienced Data Analyst to join our Workers Compensation Analytic Team. The Data Analyst will be responsible for working with business stakeholders and other informatics team colleagues to analyze financial and utilization data, for both prospective and current clients, for use in competitive analyses in order to increase customer acquisition and retention. If you are someone who loves working in a dynamic environment, enjoys solving business needs through creative solutions, and is passionate about results then please read on. This role reports to the Network Performance Manager within Product and Analytics and will be working with cross-functional teams to drive solutions. Responsibilities:Integrates data from multiple sources to produce requested or required data elements.Assists in translating needs, issues, and ideas into effective strategies and action plans. Coordinates team/project activities and schedules.Communicates results/recommendations to project sponsors. Develops creative alternative solutions. Recommends action steps to team and client. Makes formal presentations.Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. Generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts.QualificationsMinimum Education: Bachelor's degree in business, economics, statistics, mathematics, actuarial science, public health, health informatics, healthcare administration, finance, or a related field Required Skills and Experience:Significant experience (3+ years) in Workers Compensation or health care industry in the areas of analysis, reporting, system implementation or conversion.Familiarity with health insurance industry acronyms and terminology as they apply to workers’ compensation and PPO operations greatly preferred. Demonstrated ability to conduct and interpret quantitative/qualitative analysis.Strong written and verbal communication skillsMust have proven problem solving and critical thinking skillsSkill and ability across multiple business intelligence tool sets (e.g. SAS, IBM, and Microsoft) with Intermediate-level knowledge of Microsoft Office Suite including Excel, Word, etc.Ability to work with all levels of healthcare personnel from senior leadership to entry level personnel across the enterprise. Desired Skills and Experience:Ability to identify trendsExperience in writing SQL StatementsExperience working directly with large-scale data warehouses in a healthcare environmentSalary: PI239500901

DescriptionSummary:The Clinical Informatics Systems Analyst Lead is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools. Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes. This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s). This position requires the ability to work with minimal supervision. This position is exempt.Responsibilities: Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS HealthCollaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safetyCollaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issuesDevelop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirementsProvide end-user support to clinicians, using critical thinking and troubleshooting skillsDemonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groupsDemonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end usersAssist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of commandAssist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical recordFoster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements Prioritize, coordinate, and implement updates and requested changes to clinical information systemsProvides effective customer service by being courteous, polite and friendly at all timesMay be required to work additional hours as needed during critical problems.Responsible for other duties and special projects as assignedPerform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systemsTroubleshoot and/or resolve application issues and escalate more complex issues as appropriate Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Proactively plans projects and tasks across applications Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders.Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command.Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Ability to coach in a positive and constructive way to increase self-awareness in others.Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.Requirements: Bachelor’s degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferredStrong knowledge of clinical information systems, clinical informatics, data management and administrationAdvance knowledge of Microsoft Office productsExcellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a teamExcellent project management and communication skills, both verbal and writtenProven ability (preferably within Christus) to independently and successfully lead multidisciplinary team initiativesProven ability to enhance, lead and grow others and a strong team dynamicPreferred 5-7 years previous clinical information systems experience or equivalentPreferred 2+ years project management experience or equivalentValid Driver’s LicenseEpic certification/accreditation/self-proficiency in relevant application required; multiple certification/accreditation/self-proficiency in relevant applications preferred.Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Mercer is seeking candidates for the following position, based in Phoenix, Atlanta, or Minneapolis:Government Consulting Senior Analyst - InformaticsMercer's Government Human Services Consulting (GHSC) practice focuses on the unique and challenging needs of the public health care sector, providing a wide array of consulting services to local, state, and federal government agencies across the country. GHSC helps clients achieve better outcomes, develop and deploy defensible strategies, and reshape the delivery of health care. We deliver an individualized focus, powered by industry-leading experience, integrated capabilities and passionate people. GHSC has been partnering with states and other stakeholder organizations for over 34 years to face the demands and pace of change with data-driven pricing, clinically-informed policy and trusted, reliable strategies to manage and deliver care.What can you expect?You will have the opportunity to add value as part of the Government Human Services Consulting practice, which focuses on the unique and challenging needs of the public health care sector, providing a wide array of consulting services to local, state, and federal government agencies across the country.You will work closely with a team of dedicated consultants, clinicians actuaries, analysts, accountants, and pharmacists across our offices.What is in it for you?Top benefits - generous PTO including vacation, sick, personal and even time off for community service!Opportunity to work with some of the smartest people in the industry, while working for a global company with excellent benefits and a dynamic culture.You will have opportunities to participate in Mercer Cares, our community outreach and volunteerism initiative, which coordinates company volunteer events to encourage employees to give back to our community.We provide opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs) - Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!You will have the opportunity to grow your career by partnering with a supervisor that has similar clients, projects and/or career objectivesYou will participate in a mentorship program with veteran consultants that have years of experience in the consulting industryWe will count on you to:Utilize SAS programming software to interpret, validate and analyze large health care data setsPerform technical peer review for data analysis projectsAssist in the development of client communications, reports, and spreadsheetsGain an understanding of health care delivery systems, specifically government-sponsored health and welfare programs, such as Medicaid and MedicareWork in a fast-paced, challenging and dynamic consulting environment with colleagues across all organizational levels to meet and exceed client demands and deadlinesCollaborate with a focused group of colleagues on smaller team based assignments with opportunities to participate in larger scale client and industry projectsWhat you need to have:1-5 years of experience using SAS, SQL, or other similar data analytic softwareProficiency using MS Excel or similar programsAbility to work both independently and in a dynamic team environment with rapidly changing priorities and demandsExcellent organizational, interpersonal, verbal, and written communication skillsWhat makes you stand out:Proficiency with MS Access and MS PowerPointEagerness to drive results and take initiativeMercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.If you have a need that requires accommodation, please let us know by contacting [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Nemours is seeking an Imaging Informatics, Cardiology - Associate Analyst (Full-Time), to join our Nemours Children's Health team in Wilmington, Delaware.This is a Hybrid position.This position is responsible for providing direct support to end users in the efficient and accurate utilization of IS Imaging Informatics applications and the electronic medical record as it relates to imaging. Associate Analysts participate in building, testing and validating of new functionality and engaging in custom configuration activities. Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data and systems integrity risks. The ideal candidate has experience supporting Cardiology applications; GE Muse, Siemens Syngo, GE MacLab, and other cardiology informatics applications.Achieve and maintain application specific certification in accordance with vendor requirements when available. Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of IS imaging informatics applications and the electronic medical record as it relates to imaging. Conduct clinical workflow analysis and assess the need for workflow redesign and process improvement. Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards for the electronic environment. Provide support of the Teleradiology program including project scoping, implementation, and daily management of issues, updates and enhancements. Participate in the evaluation, testing and validation of new release and upgrade functionality. Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals. Facilitate change and employ change management methods in advancing innovation, technology and decision support. Respond to assigned Service Now tickets within the defined timeframes.Job RequirementsAssociate's Degree required with a minimum of 1 year of related experience preferred. 3 years of experience required in lieu of degree with active enrollment in pursuit of degree demonstrated within the first 90-days of hire. Must obtain Associate's Degree or higher within three years of hire into role. Minimum 1 year experience in a clinical setting, preferred. Prior Nursing, Clinical experience, or Healthcare Operation experience, preferred. If an RN, must maintain current RN license. Achieve and maintain one or more application specific certification in accordance with vendor requirements required. Certified Imaging Informatics Professional (CIIP) preferred. Travel required as needed.

???? Now Hiring: Optime Analyst ????Location: Hybrid (Huntington)???????? Work with an Industry Leader in Healthcare Technology!Our client, a frontrunner in healthcare technology, is driving innovation in clinical informatics to enhance patient outcomes. They are seeking an Optime Analyst with 4+ years of experience within Optime, Optime Certification ?, and experience performing builds for a 6mo+ Contract-to-Hire Position.???? Key Responsibilities:Lead comprehensive phases of clinical applications systems implementation, from planning and building to testing and post-live support.Collaborate closely with management and vendors to develop and execute detailed implementation plans, ensuring timely delivery and system functionality.Configure and customize systems to optimize operational needs, maintaining high standards for system naming, numbering conventions, and security classifications.Investigate and document user requirements and preferences, translating complex processes into system specifications.Provide ongoing support and training to clinical staff, facilitating the adoption of new systems and workflows.Actively participate in project meetings, team meetings, and stakeholder discussions, ensuring effective communication and project alignment.Manage project timelines and deliverables, promptly addressing any issues to mitigate impacts on project schedules.???? Why Join?Be part of a company that values transformation and quality, offering a supportive environment where innovation leads the way. This role provides a unique opportunity to advance your career while making a significant impact on healthcare systems.???? Apply Now!Ready to revolutionize healthcare technology? Send your resume and cover letter to join a team that's shaping the future of medical informatics!

Use statistical methods to analyze data and generate useful business insights for Employers that have self-funded health plans. Create analytical models to identify trends and track changes across time. Develop and deliver analyses and reports to internal and external stakeholders. Track the performance of Health Plan initiatives for external stakeholders and proactively identify ways to improve performance. Combine quantitative data with qualitative data (e.g., Health Plan contracts) to help internal and external stakeholders understand the relationship between claims data and broader Health Plan decisions. Conduct market research on available healthcare applications, and user interviews. Document and maintain PRDs (Product requirement document), Collaborate across teams to develop Product Roadmap for application development. Maintain and prioritize development items, lead User Acceptance Testing and plan product deployment.WFH allowed, can be up to 100%.Position requires skills with the following which may be gained through experience or education in degree granting programs (including projects, papers, internships, practical training experiences or similar):- Predictive analytics & Machine Learning- Python- SQL- R- Tableau- Cerner and Open MRS- Medical Coding- Clinical Data Management & Analytics- FHIR (Fast Healthcare Interoperability Resources) & HL7- Project ManagementMaster’s degree in Business Analytics, Computer Science, Health Informatics, or related field. Foreign equivalents accepted.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #093832 in the subject line.Thank you.

Use statistical methods to analyze data and generate useful business insights for Employers that have self-funded health plans. Create models to identify trends and track changes across time. Develop and deliver analyses and reports to internal and external stakeholders. Track the performance of Health Plan initiatives for external stakeholders and proactively identify ways to improve performance. Combine quantitative data with qualitative data (e.g., Health Plan contracts) to help internal and external stakeholders understand the relationship between claims data and broader Health Plan decisions.WFH allowed, can be up to 100%.Position requires skills with the following which may be gained through experience or education in degree granting programs (including projects, papers, internships, practical training experiences or similar):- Risk analytics- Forecasting- Statistical modeling- Machine learning- Data mining- Data manipulation- Data visualization- Prescriptive analytics- Tableau- SQL- Python- R- IBM SPSS- Microsoft Excel- Project Management: Asana, Microsoft ProjectMaster’s degree in Business Analytics, Computer Science, Health Informatics, or related field. Foreign equivalents accepted.Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #093831 in the subject line.Thank you.

DescriptionSummary:The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.Responsibilities:Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.Adhere to organization standards for system configuration and change control.Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.Collaborate and develop strong relationships with end user communities, customers and business partners.Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.Share industry best practices from vendors with Operational Leaders.Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.Follows strict change management processes ensuring proper approval, testing, and validation of system changes.Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties.May be required to work additional hours as needed during critical problems.Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.Performs other duties as assigned.Requirements: Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphsAbility to adjust to and implement changeProblem Solving skillsMultitasking skillsWork as a team memberProficient in Microsoft applications including Word, Excel, and PowerPointExcellent customer service skillsHighly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and educationStrong organizational skills in managing multiple priorities3+ Years of experience2+ years within healthcare, business, or information systemsSolves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine casesWorks under minimal supervision, uses independent judgment requiring analysis of variable factorsCollaborates with senior team members to develop approaches and solutionsMentors and may train team members within own functional or applicationAssociated certifications on area of focus, preferredFor Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)Certifications or Proficiencies must stay current by maintaining new version trainingWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.