Analyst Salary in Trenton, NJ

Business Analyst, LeadReq number:R2085Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.Job DescriptionJob Profile SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.What You'll Do The ideal candidate will work as a Lead Business Analyst throughout the SDLCOrganize requirements in ADO to support development; create functional design mock-ups using tools such as BalsamiqSchedule and coordinate all testing activities including system, user acceptance, performance, and production verificationElicitation of Requirements: Conduct stakeholder interviews and workshops to gather business needs and translate them into actionable IT requirementsDocumentation: Create comprehensive business requirement documents, ensuring that the documented processes align with the project objectives and IT capabilitiesProcess Mapping: Document existing business processes and propose enhancements to streamline operations and improve efficiencyRequirements Management: Serve as the liaison between business stakeholders and the IT team, managing and communicating business requirements throughout the project lifecycleAnalysis and Solution Assessment: Analyze business problems and work collaboratively with the technical team to evaluate solution options that address business needsLeadership: Guide and mentor junior business analysts on the team, promoting best practices in business analysis and process improvementWhat You'll Need Required:A minimum of 5 years of experience in a Business Analysis roleProven track record of successful requirement elicitation, documentation, and managementStrong understanding of business process mapping and re-engineeringExcellent communication and interpersonal skills, with the ability to engage with stakeholders at all levelsLeadership experience with the ability to mentor and guide junior analystsBachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferredFamiliarity with industry-standard Business Analysis methodologies and toolsAbility to work in a fast-paced, dynamic environmentPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorsReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business AnalystReq number:R2026Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a motivated Business Analyst ready to take us to the next level! If you have documented experience performing business analysis on an Agile software development team and development of new and existing functionalities, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Analyst with documented experience performing business analysis on an Agile software development team and development of new and existing functionalities. This position will be full-time and Remote.What You'll DoAssist with facilitation of business requirements gathering sessions with Subject Matter Experts(SMEs) as assigned by the Department. Ensure a defined agenda is communicated to participants, ensure a common understanding of terms and definitions,synthesize ideas, track discussions, and provide clear summaries of the discussion and decisions in oral and written form using Microsoft Office tools.Perform validation of documented business requirements against business processes as assigned by the Department to ensure that business requirements accurately represent the needs of business stakeholders. Perform verification of developed software against business requirements and technical specifications as assigned by the Department through User Acceptance Testing (UAT).Identify and document opportunities for improving the efficiency of workflows represented within the software as assigned by the Department. Prepare end user documentation using Microsoft Office software as assigned by the Department for training and assistance including release documentation, process flows, and help screen.Review development team performance to determine progress towards meeting goals and report status and recommendations regarding the efficiency and productivity of resources to Project Manager and Bureau Management as assigned by the Department.Provide subject matter expertise to Business Analysts and development team daily as directed by the Department. Prepare documentation of application change requests utilizing Microsoft Office tools and the Department's change and configuration management system as assigned by the Department.Define and document functional specifications and software test plans as assigned by the Department. Specifications and test plans should be documented utilizing Microsoft Office tools and the Department's change and configuration management system and templates provided.Coordinate UAT as assigned by the Department using the Department's change and configuration management system.Coordination requires the efficient assignment of available resources to the established testing backlog. Complete job required training as assigned by the Department. Completion verification may include certificates, sign-in sheets and verification via the Department's Learning ManagementSystem.What You'll NeedRequired:Two years of documented experience performing business analysis on an Agile software developmentteam.One year of documented experience facilitating Joint Application Development (JAD) sessions with groups of application end-users.One year of documented One year of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts.One year of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams. One year of documented experience performing application development, preferably on a Certified Electronic Health Record (EHR) product.One year of documented experience and/or education related to HL7 standards including ADT and CCDA.One year of experience with databases and generating ad-hoc reports using SQL queries.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Software Development Support AnalystReq number:R2109Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Software Development Support Analyst you will support the Systems Administration Development team in design, development and maintenance for the Department's .NET applications.Job DescriptionWe are looking for a Software Development Support Analyst. This position will be a full-time and remote contract opportunity. What You'll Do Work with the Information Systems Administration Development Team in the design, development and maintenance support for the Department's Microsoft .NET applicationsWhat You'll Need Required:3+ years experience as a technical team lead for databasedriven application development projects3+ years experience with coaching/mentoring other developerswith Microsoft technologies3+ years experience with development of database driven webapplications2+ years experience with development of database drivenapplications in Microsoft C# .NET environment Experience withSQL ServerExperience with Oracle3+ years experience with object-oriented developmenttechniquesExperience with 3-tiered logical/physical architectedapplicationsKnowledge of data privacy and protection initiativesStrong communication and collaborative skillsExcellent verbal and written communication skillsPreferred:Experience with SQL Server Reporting ServicesExperience working on development projects utilizing agiledevelopment techniquesExperience working with stakeholders to gather and documentstakeholder requirementsExperience working with SQL Server Integration Services toSupport ETL processingExperience with driver license and motor vehicle systemsExperience with screen/web layout and designExperience with automated unit testingExperience with ASP.NET MVCExperiencing working with Highway Safety Motor VehiclesTake charge, can-do attitudeFacilitation skillsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business AnalystReq number:R2153Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a motivated Business Analyst ready to take us to the next level! If you have 15 years of experience in SQL, ETL process, Data conversion with CGI to Oracle cloud migration, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Analyst with hands on techno-functional experience on all HR and Payroll functionalities in CGI and Mapping legacy to Oracle Cloud environment. Successful candidates must have 15 years of experience in SQL, ETL process, data conversion with CGI to Oracle cloud migration. This position will be full-time and remote.What You'll DoAnalyze the business processes, procedures, organizational structure, etc. in order to identify problems and determine solutions that reduce risk and increase organizational effectiveness and efficiencyInteract with the business partners and internal and external stakeholders, including executive staff, to understand organizational processes and needsPerform detailed gap analysis to identify gaps between system functionality and organizational needs and document findingsWork with stakeholders to identify project scope, project objectives, project success criteria and project deliverablesCollaborate with project stakeholders and technical staff to elicit and document requirements (e.g. business, functional, non-functional, process models, etc.)Present solutions to business stakeholders and facilitate the iterative refinement of requirementsWork with the Development and Quality Assurance teams to ensure functional requirements are unambiguous and testableAssist in the creation of test cases to verify the system and validate the system and processes are functioning as expectedCreate and maintain project logs to ensure that issues and risks are documented and tracked to resolution; monitor project schedules and follow up with leadership with concerns related to project milestones and timelinesWhat You'll NeedRequired:15 years demonstrated experience in Data conversion with mandatory CGI to Oracle cloud migrationsDemonstrated hands on techno-functional experience on all HR and Payroll functionalities in CGI and Mapping legacy to Oracle Cloud environmentExperience running reconciliation reports on extracted, transformed, and loaded data15 years' experience in SQL and ETL processExperience with JIRAProficient in HDL, FBDI and Oracle table structures with reverse mapping to CGI Proficient in data mining, data structures, schemas, and applicable file structuresThorough knowledge of the principles and practices of planning, developing, implementing, and maintaining student information systemsThorough knowledge of processes, methods, and techniques utilized to analyze and evaluate business operations and document requirementsKnowledge of programming concepts and various Systems Development Lifecycle (SDLC) methodologiesWorking Knowledge of Web Accessibility Guidelines 2.0Fluent language skills and written communication abilityExperience with developing reports, documents, presentations, etc.Experience creating record documents, to include agendas, project logs, meeting notes, etc.Proficiency with MS Office, to include strong competency with Word, PowerPoint, Excel, OutlookProficiency in developing and presenting, both verbally and in writing, technical information and presentations to non-technical audiencesGraduation from an accredited college with a bachelor's degree in business or public administration, Computer Science, Information Technology, Information Systems or a related fieldPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Systems AnalystReq number:R2163Employment type:Full timeWorksite flexibility:HybridJob SummaryA Business Analyst is needed to handle provisioning user access via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.Job DescriptionWe are looking for a Business Analyst who has provided helpdesk/customer service to clients. This position will be full-time and hybrid in Trenton, NJWhat you'll doThis unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficientThe BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely mannerThe BSC will be working within a team to instigate process improvements in the provisioning workflowThe BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendlyWhat you'll needExperience with Help Desk, customer service, and directly assisting usersExperience with developing systems via a structured SDLC methodology including Agile methodologyExperience with developing various documentation including BRD, FRD, Use Cases, User Stories, etcExperience in developing UI/UX mockups and workflows (Adobe XD preferred)Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentationExperience in collaborating with multiple teams to develop and implement programsExperience in writing test plans and test scripts and conducting various testingExperience in creating user training manuals and conducting user training and demosAbility to analyze complex business processes and work flows and propose areas for improvement4 year college degree or equivalent study requiredRelevant work experience: 6 to 8 yearsExperience as a business analyst: Required - 5 yearsExperience with customer service/end user support/help desk support: Required - 5 yearsKnowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc: Required - 5 yearsExperience with developing systems via a structured SDLC methodology including Agile methodology: Required - 5 yearsExperience in collaborating with multiple teams to develop and implement programs: Required - 5 yearsExperience with software testing: Required - 5 yearsAbility to analyze complex business processes, work flows, and assist the user with the issue and resolution: Required - 3 yearsExperience in developing UI/UX mockups and workflows (Adobe XD preferred):Required - 3 yearsAbility to analyze complex business processes and work flows and propose areas for improvement: Required - 5 yearsExperience in creating user training manuals and conducting user training and demos: Required - 5 years4 year college degree or equivalent study requiredPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Position: Business Intelligence Analyst The Business Intelligence Analyst partners with our client's corporate office and subsidiary companies to provide high-level analytical support, including recommendations to support business decisions. The position plans and manages analytics and reporting projects, as well as, manages, with the assistance of company data stewards and curators, critical corporate data products. Job Responsibilities: The Business Intelligence Analyst will have the following responsibilities: Analyze complex data sets to identify business and market trends. Use statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.Develop and implement data models, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Design, create, and maintain rich interactive visual reports, dashboards, and scorecards using BI tools (e.g., PowerBI). Work closely with management and operational teams to gather requirements and execute BI strategies that align with organizational goals. Translate business needs into technical specifications and ensure data accuracy and reliability.Assist in the deployment of data to the data warehouse. Implement policies and procedures for the collection and analysis of data. Create or discover new data procurement and processing programs.Collaborate with teams across the organization to integrate BI solutions into the business. Communicate complex concepts and the results of the analyses in a clear and effective manner to management and other key stakeholders.Continuous Learning and Development: Stay informed of the latest BI technologies and analytics best practices. Recommend improvements and innovations to enhance our business intelligence system. Key Activities: Activities include: Understanding business needs and objectives.Identifying and validating internal and external data sets generated from a diverse range of business and operational processes.Transforming the results of analysis into information that can be communicated to stakeholders using dashboards and reports.Interpreting and analyzing data, comparative analysis, benchmarking, and trend analysis.Bringing data together to communicate clear themes and trends.Focusing on data quality to provide confidence in making decisions on a single version of the truth. Communicates regularly with data suppliers and foster positive working relationships.Evaluates data environment performance by monitoring against key performance indicators.Addresses data curation non-compliance and escalate significant issues. Level-Specific Competencies: The Business Intelligence Analyst will perform their duties with the following competencies: Assists with the creation of regular business intelligence reports using standard tools.Supports data preparation from existing sources.Sources and prepares data for analysis and performs standard business intelligence analysis activities.Creates and delivers standard reports based on stakeholder needs and conforms to agreed standards.Investigates the need for new or revised business intelligence analysis.Contributes to the recommendation of improvements. Engages with stakeholders under direction.Supports business intelligence needs of specific management, governance processes, or operational areas.Investigates the need for business intelligence reporting and analysis where there is some complexity and ambiguity.Selects and applies standard business intelligence tools and techniques to provide insights and aid decision-making. Selects, acquires, and integrates data for analysis.Identifies opportunities to digitize and streamline operational data handling and optimize business intelligence capabilities. Qualifications: 7+ years of related Business Intelligence or Analytics work experienceStrong project management, organizational, and reporting skillsAdvanced MS Office and database skillsExperience using business intelligence and reporting software (Power BI, Salesforce, Qlik, etc)Experience with data stewardshipKnowledge of system implementations. Travel Requirements : Must be able to travel on an as needed basis in Madison, WI Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking a Business Analyst in Weehawken, NJ.Role description• Collect and classify VOC & VOE data from various sources such as surveys, focus groups, complaints reports, internal feedback tools, app store reviews, and more• Identify high-level key themes and opportunities across all data collected, leveraging quantitative and behavioral data to substantiate insights• Develop comprehensive reports summarizing VOC & VOE insights, key findings, and recommendations to be shared in various forums such as town halls, business management meetings, and quarterly readout sessions• Collaborate with partner teams across the organization to integrate VOC & VOE insights into their daily decision-making process and prioritization efforts• Define and deliver key end-to-end client journeys that create seamless, compliant, omni-channel banking and lending experiences• Lead journey mapping sessions with cross-functional stakeholders to validate current-state experiences and co-create future state experiences that deliver on client and employee needs• Leverage VOC & VOE data and collaborate closely with Adobe analytics and research teams to drive ongoing evaluation of the client and employee experience and uncover client pain points and moments that matter• Serve as a cross-functional leader to collaborate with agile delivery teams, business, and regulatory stakeholders to drive holistic, client & employee-centric journeys• Identify key competitors and conduct research to gather insights into the competitive landscape• Compile and present findings to inform strategic decision-making and identity opportunities for differentiation and improvement• Collaborate across banking functional teams to ensure ongoing alignment on design and delivery of new banking product offerings• Provide strategic support in go-to-market rollout efforts of new product offerings across banking & lending• Serve as a champion to ensure experience tenets are upheld across the firm, prioritizing optimal client and employee experiencesSkills & Requirements• Bachelor's degree required• 4+ years' experience in Wealth Management or Financial Services organization preferred• Strong analytical skills with the ability to interpret data, identify trends, and draw meaningful insights• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams• Experience with journey mapping methodologies and tools is preferred• Knowledge of competitive analysis technique and tools• Ability to work independently, as well as part of a team• Ability to effectively multi-task and deliver quality results within fast-paced project deliverable deadline• Proven ability to understand of business objectives, client needs, and data required to deliver on an optimized client experience• Experience working in an Agile framework preferredBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.#LI-DNI #1161077 - Brianna Lucarini

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Operations AnalystReq number:R2061Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Business Operations Analyst, you will be responsible for application administration, and system configuration, and may assist with the identification and documentation of ITIL service management processes. The Business Operations Analyst will work closely with other members of the IT Service Management support team, process SMEs, and business partners to ensure operational efficiency and contribute to ongoing strategic initiatives.Job DescriptionWe are seeking a Business Operations Analyst to serve as a point of contact for our business teams and will provide support for various IT Service Management systems and processes. This is a full-time, remote, and long-term contract.What You'll DoAdminister, configure, and maintain systems and/or processes that support IT Service Management and other business systems to ensure optimal functionality and performanceCollaborate with stakeholders to understand business requirements and implement solutions within various systemsAssist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirementsPerforms process analysis, process mapping, and root cause analysis to clarify business needs and challengesDocument and maintain business system documentation and records.Contribute to the development and maintenance of process documentation and training materialsAct as a point of escalation for complex issues, collaborating with team members to resolve challengesWhat You'll NeedRequired:Bachelor's degree and 5+ years of experienceExperience with content management systems, including configurations and administrationUnderstanding of ITSM applications and processesExperience with service management processesStrong problem-solving and analytics skills to assist with developing technology solutions that solve business problems quicklyCommunicate well both verbally and in writingTeam player, solid work ethic, flexible, able to change direction quicklyGreat organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneouslyPreferred:Experience with the ServiceNow platform, including configuration and administrationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Service Desk AnalystReq number:R2397Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requestsJob DescriptionWe are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will be full-time and remote.What You'll DoProvide General IT end-user supportUtilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDStrong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.