Application Analyst Salary in Trenton, NJ

Business Analyst, LeadReq number:R2085Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.Job DescriptionJob Profile SummaryWe are seeking an experienced and dynamic Lead Business Analyst to join our team. As a Lead Business Analyst, you will be at the forefront of transforming our business needs into technology-driven solutions. Your expertise will be crucial in gathering, modifying, and recommending business requirements for our cutting-edge IT projects. This position will be full time and remote.What You'll Do The ideal candidate will work as a Lead Business Analyst throughout the SDLCOrganize requirements in ADO to support development; create functional design mock-ups using tools such as BalsamiqSchedule and coordinate all testing activities including system, user acceptance, performance, and production verificationElicitation of Requirements: Conduct stakeholder interviews and workshops to gather business needs and translate them into actionable IT requirementsDocumentation: Create comprehensive business requirement documents, ensuring that the documented processes align with the project objectives and IT capabilitiesProcess Mapping: Document existing business processes and propose enhancements to streamline operations and improve efficiencyRequirements Management: Serve as the liaison between business stakeholders and the IT team, managing and communicating business requirements throughout the project lifecycleAnalysis and Solution Assessment: Analyze business problems and work collaboratively with the technical team to evaluate solution options that address business needsLeadership: Guide and mentor junior business analysts on the team, promoting best practices in business analysis and process improvementWhat You'll Need Required:A minimum of 5 years of experience in a Business Analysis roleProven track record of successful requirement elicitation, documentation, and managementStrong understanding of business process mapping and re-engineeringExcellent communication and interpersonal skills, with the ability to engage with stakeholders at all levelsLeadership experience with the ability to mentor and guide junior analystsBachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferredFamiliarity with industry-standard Business Analysis methodologies and toolsAbility to work in a fast-paced, dynamic environmentPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorsReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business AnalystReq number:R2026Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a motivated Business Analyst ready to take us to the next level! If you have documented experience performing business analysis on an Agile software development team and development of new and existing functionalities, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Analyst with documented experience performing business analysis on an Agile software development team and development of new and existing functionalities. This position will be full-time and Remote.What You'll DoAssist with facilitation of business requirements gathering sessions with Subject Matter Experts(SMEs) as assigned by the Department. Ensure a defined agenda is communicated to participants, ensure a common understanding of terms and definitions,synthesize ideas, track discussions, and provide clear summaries of the discussion and decisions in oral and written form using Microsoft Office tools.Perform validation of documented business requirements against business processes as assigned by the Department to ensure that business requirements accurately represent the needs of business stakeholders. Perform verification of developed software against business requirements and technical specifications as assigned by the Department through User Acceptance Testing (UAT).Identify and document opportunities for improving the efficiency of workflows represented within the software as assigned by the Department. Prepare end user documentation using Microsoft Office software as assigned by the Department for training and assistance including release documentation, process flows, and help screen.Review development team performance to determine progress towards meeting goals and report status and recommendations regarding the efficiency and productivity of resources to Project Manager and Bureau Management as assigned by the Department.Provide subject matter expertise to Business Analysts and development team daily as directed by the Department. Prepare documentation of application change requests utilizing Microsoft Office tools and the Department's change and configuration management system as assigned by the Department.Define and document functional specifications and software test plans as assigned by the Department. Specifications and test plans should be documented utilizing Microsoft Office tools and the Department's change and configuration management system and templates provided.Coordinate UAT as assigned by the Department using the Department's change and configuration management system.Coordination requires the efficient assignment of available resources to the established testing backlog. Complete job required training as assigned by the Department. Completion verification may include certificates, sign-in sheets and verification via the Department's Learning ManagementSystem.What You'll NeedRequired:Two years of documented experience performing business analysis on an Agile software developmentteam.One year of documented experience facilitating Joint Application Development (JAD) sessions with groups of application end-users.One year of documented One year of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts.One year of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams. One year of documented experience performing application development, preferably on a Certified Electronic Health Record (EHR) product.One year of documented experience and/or education related to HL7 standards including ADT and CCDA.One year of experience with databases and generating ad-hoc reports using SQL queries.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Software Development Support AnalystReq number:R2109Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Software Development Support Analyst you will support the Systems Administration Development team in design, development and maintenance for the Department's .NET applications.Job DescriptionWe are looking for a Software Development Support Analyst. This position will be a full-time and remote contract opportunity. What You'll Do Work with the Information Systems Administration Development Team in the design, development and maintenance support for the Department's Microsoft .NET applicationsWhat You'll Need Required:3+ years experience as a technical team lead for databasedriven application development projects3+ years experience with coaching/mentoring other developerswith Microsoft technologies3+ years experience with development of database driven webapplications2+ years experience with development of database drivenapplications in Microsoft C# .NET environment Experience withSQL ServerExperience with Oracle3+ years experience with object-oriented developmenttechniquesExperience with 3-tiered logical/physical architectedapplicationsKnowledge of data privacy and protection initiativesStrong communication and collaborative skillsExcellent verbal and written communication skillsPreferred:Experience with SQL Server Reporting ServicesExperience working on development projects utilizing agiledevelopment techniquesExperience working with stakeholders to gather and documentstakeholder requirementsExperience working with SQL Server Integration Services toSupport ETL processingExperience with driver license and motor vehicle systemsExperience with screen/web layout and designExperience with automated unit testingExperience with ASP.NET MVCExperiencing working with Highway Safety Motor VehiclesTake charge, can-do attitudeFacilitation skillsPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business AnalystReq number:R2153Employment type:Full timeWorksite flexibility:RemoteJob SummaryWe are looking for a motivated Business Analyst ready to take us to the next level! If you have 15 years of experience in SQL, ETL process, Data conversion with CGI to Oracle cloud migration, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Business Analyst with hands on techno-functional experience on all HR and Payroll functionalities in CGI and Mapping legacy to Oracle Cloud environment. Successful candidates must have 15 years of experience in SQL, ETL process, data conversion with CGI to Oracle cloud migration. This position will be full-time and remote.What You'll DoAnalyze the business processes, procedures, organizational structure, etc. in order to identify problems and determine solutions that reduce risk and increase organizational effectiveness and efficiencyInteract with the business partners and internal and external stakeholders, including executive staff, to understand organizational processes and needsPerform detailed gap analysis to identify gaps between system functionality and organizational needs and document findingsWork with stakeholders to identify project scope, project objectives, project success criteria and project deliverablesCollaborate with project stakeholders and technical staff to elicit and document requirements (e.g. business, functional, non-functional, process models, etc.)Present solutions to business stakeholders and facilitate the iterative refinement of requirementsWork with the Development and Quality Assurance teams to ensure functional requirements are unambiguous and testableAssist in the creation of test cases to verify the system and validate the system and processes are functioning as expectedCreate and maintain project logs to ensure that issues and risks are documented and tracked to resolution; monitor project schedules and follow up with leadership with concerns related to project milestones and timelinesWhat You'll NeedRequired:15 years demonstrated experience in Data conversion with mandatory CGI to Oracle cloud migrationsDemonstrated hands on techno-functional experience on all HR and Payroll functionalities in CGI and Mapping legacy to Oracle Cloud environmentExperience running reconciliation reports on extracted, transformed, and loaded data15 years' experience in SQL and ETL processExperience with JIRAProficient in HDL, FBDI and Oracle table structures with reverse mapping to CGI Proficient in data mining, data structures, schemas, and applicable file structuresThorough knowledge of the principles and practices of planning, developing, implementing, and maintaining student information systemsThorough knowledge of processes, methods, and techniques utilized to analyze and evaluate business operations and document requirementsKnowledge of programming concepts and various Systems Development Lifecycle (SDLC) methodologiesWorking Knowledge of Web Accessibility Guidelines 2.0Fluent language skills and written communication abilityExperience with developing reports, documents, presentations, etc.Experience creating record documents, to include agendas, project logs, meeting notes, etc.Proficiency with MS Office, to include strong competency with Word, PowerPoint, Excel, OutlookProficiency in developing and presenting, both verbally and in writing, technical information and presentations to non-technical audiencesGraduation from an accredited college with a bachelor's degree in business or public administration, Computer Science, Information Technology, Information Systems or a related fieldPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Systems AnalystReq number:R2163Employment type:Full timeWorksite flexibility:HybridJob SummaryA Business Analyst is needed to handle provisioning user access via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.Job DescriptionWe are looking for a Business Analyst who has provided helpdesk/customer service to clients. This position will be full-time and hybrid in Trenton, NJWhat you'll doThis unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficientThe BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely mannerThe BSC will be working within a team to instigate process improvements in the provisioning workflowThe BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendlyWhat you'll needExperience with Help Desk, customer service, and directly assisting usersExperience with developing systems via a structured SDLC methodology including Agile methodologyExperience with developing various documentation including BRD, FRD, Use Cases, User Stories, etcExperience in developing UI/UX mockups and workflows (Adobe XD preferred)Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentationExperience in collaborating with multiple teams to develop and implement programsExperience in writing test plans and test scripts and conducting various testingExperience in creating user training manuals and conducting user training and demosAbility to analyze complex business processes and work flows and propose areas for improvement4 year college degree or equivalent study requiredRelevant work experience: 6 to 8 yearsExperience as a business analyst: Required - 5 yearsExperience with customer service/end user support/help desk support: Required - 5 yearsKnowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc: Required - 5 yearsExperience with developing systems via a structured SDLC methodology including Agile methodology: Required - 5 yearsExperience in collaborating with multiple teams to develop and implement programs: Required - 5 yearsExperience with software testing: Required - 5 yearsAbility to analyze complex business processes, work flows, and assist the user with the issue and resolution: Required - 3 yearsExperience in developing UI/UX mockups and workflows (Adobe XD preferred):Required - 3 yearsAbility to analyze complex business processes and work flows and propose areas for improvement: Required - 5 yearsExperience in creating user training manuals and conducting user training and demos: Required - 5 years4 year college degree or equivalent study requiredPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business AnalystReq number:R2273Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs the Business Analyst will work closely with project managers and cross-functional teams to support technology deployments, platform evaluations, and enhance business processes.Job DescriptionWe are looking for a Business Analyst to bridge the gap between business stakeholders and IT solutions, ensuring that our projects deliver value and align with our strategic goals. This position will be full-time and remote. What You'll Do Collaborate with project managers to ensure seamless integration of business analysis within the project management lifecycleElicit, analyze, and validate requirements for changes to business processes, policies, and information systemsDevelop comprehensive technical documentation that clearly outlines system functionalities, business processes, and user guides to facilitate understanding and usage across all levels of the organizationFacilitate requirements gathering sessions and work with stakeholders to define and document business needs, and securing formal signoff from stakeholders to ensure alignment with business objectives and approval for project progressionTranslate business requirements into user stories or functional specifications for IT implementation, ensuring clarity for development teamsAct as a liaison between technical teams and business units, fostering a collaborative environment to ensure successful technology solutions Participate in Agile ceremonies and work closely with the scrum team, providing support as needed to the ScrumMasterUtilize project management tools such as Jira or Azure DevOps to track and manage business analysis tasks within project frameworksPerform analysis on existing systems and processes, recommending improvements and innovative solutionsSupport the creation and execution of test plans to ensure solutions meet business requirementsContribute to the development of training materials and assist with user training sessionsManage and prioritize backlogs in coordination with business product owners and project managersDevelop a deep understanding of the business domain to add value to discussions and decision-making processesWhat You'll Need Required:Bachelor's degree in IT, Business, or a related field2-4 years of experience in a business analysis role, preferably within an IT or technology-focused environmentDemonstrated experience with Agile methodologies and working with Agile teams; familiarity with Scrum and Kanban is a plusExcellent analytical and problem-solving skills, with the ability to handle complex information with accuracyStrong communication and interpersonal skills, with a track record of effectively engaging stakeholders at all organizational levelsAdvanced knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and the ability to quickly adapt to new technologiesExperience in developing and executing test plans to validate solution effectivenessAbility to work collaboratively in a team environment as well as independently with minimal supervisionFlexible and adaptable, able to navigate shifting priorities and embrace new challengesExperience with multiple SDLCs Preferred:Proficiency with tools like Jira or Azure DevOps for managing requirements and tracking project progressPhysical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Business Operations AnalystReq number:R2061Employment type:Full timeWorksite flexibility:RemoteJob SummaryAs a Business Operations Analyst, you will be responsible for application administration, and system configuration, and may assist with the identification and documentation of ITIL service management processes. The Business Operations Analyst will work closely with other members of the IT Service Management support team, process SMEs, and business partners to ensure operational efficiency and contribute to ongoing strategic initiatives.Job DescriptionWe are seeking a Business Operations Analyst to serve as a point of contact for our business teams and will provide support for various IT Service Management systems and processes. This is a full-time, remote, and long-term contract.What You'll DoAdminister, configure, and maintain systems and/or processes that support IT Service Management and other business systems to ensure optimal functionality and performanceCollaborate with stakeholders to understand business requirements and implement solutions within various systemsAssist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirementsPerforms process analysis, process mapping, and root cause analysis to clarify business needs and challengesDocument and maintain business system documentation and records.Contribute to the development and maintenance of process documentation and training materialsAct as a point of escalation for complex issues, collaborating with team members to resolve challengesWhat You'll NeedRequired:Bachelor's degree and 5+ years of experienceExperience with content management systems, including configurations and administrationUnderstanding of ITSM applications and processesExperience with service management processesStrong problem-solving and analytics skills to assist with developing technology solutions that solve business problems quicklyCommunicate well both verbally and in writingTeam player, solid work ethic, flexible, able to change direction quicklyGreat organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneouslyPreferred:Experience with the ServiceNow platform, including configuration and administrationPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

3rd Shift Bilingual Service Desk Analyst (German/English)Req number:R2342Employment type:Full timeWorksite flexibility:RemoteJob SummaryResponsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.Job DescriptionWe are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will be full-time contract and remote.What You'll DoProvide General IT end-user support including:Utilize excellent customer service skills and exceed customers' expectations.Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions.Properly escalate unresolved issues to the next level of support with strong supporting documentationFollowing documented processes to resolve customer issues.Ensure proper recording, categorization, documentation, and closure of all tickets.Analyze the impact and urgency of customer's issues and prioritize appropriately.Recommend procedure modifications or improvements.Drive positive results in Customer Experience through timely responses and professional interaction.Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.Preserve and grow your knowledge of Service Desk procedures, products, and services.May perform other job duties as directed by Team Lead or Service Delivery LeaderWhat You'll NeedRequired:6-12 months' experience in a Service Desk role and/or technical support role6-12 months of customer service experience in a professional industryHigh School Diploma or GEDFluent in English and German languages (both written and oral)Strong troubleshooting and documentation skillsExcellent customer service skillsStrong attention to detail and strong communication skills (both written and oral)Excellent work ethicProblem-solving skillsSolution drivenAbility to work Sunday through Friday 2:00 am to 10:00 am ESTPreferred:Associate degree preferred in related field.Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

IT Business AnalystUS-NJ-TrentonJob ID: 2024-2085Type: Regular Full-Time# of Openings: 1Category: ITSNJEDAOverviewJob Summary Responsible for gathering, analyzing, and translating requirements from business units on various ongoing development projects. Also, translate business requirements into stories for the development team and help in delivering a successful solution. $65,484 - $81,855 Note: The NJEDA currently offers a hybrid work schedule for up to 2 days of telecommute work from home. To participate, you will be required to have high speed home internet access and a managers approval. This program does not supersede the "New Jersey First Act", which requires newly hired NJEDA employees to establish and then maintain, principal residence in the State of New Jersey.ResponsibilitiesEssential Duties and Responsibilities The IT Business Analyst will be responsible for the following:Collaborate with business units and leaders across the EDA to define project objectives and scope and implement solutions. Work as a liaison between stakeholders and Dev Team for gathering requirements and user feedback. Also assist to increase transparency and communication.Understand business needs and translate into requirements/stories for the developers to design and implement.Brainstorm solutions, prioritize development roadmaps, and release solutions developed by the development team.Successfully deliver end products to the stakeholders while ensuring usage of those solutions. Own and develop relationship with partners, working with them to optimize and enhance our integration.Help design, document, and maintain system processes.Report on common sources of technical issues and/or questions and make recommendations to the product team. Communicate key insights and findings to the product team.Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.Promotes teamwork and communication to encourage an interactive, cooperative, collaborative and customer focused work environment among division, EDA staff and external customers.Must complete annual and semiannual self-assessment as required.Performs other duties and special projects, as assigned. Skills and AbilitiesStrong organization skills to manage multiple timelines and complete tasks quickly within the constraints of user’s timelines.Strong analytical & problem-solving skills; technical, design and implementation skills.Optimize business processes and workflows for efficiency and effectiveness.Ensure clear and effective communication between business and IT teams.Stay updated on industry trends, market dynamics, and competitive analysis.Develop and maintain business and functional requirements documents.Conduct impact assessments and feasibility studies for proposed projects.Collaborate with cross-functional teams to align technology solutions with business goals.Assist in project management and planning activities.Continuously assess and improve business analysis processes and methodologies.Attend meetings with business units to align on technical specifications that will drive impact.Coordinate with business units and development team to manage roadblocks, gather user feedback, and facilitate release planning.Foster an open and collaborative environment to help teams learn and adapt.QualificationsPreferred Qualifications Education and Experience RequirementsBachelor’s Degree with major in computer science or related field, and/or equivalent professional experience. 5+ years of experience as a BA.3-5+ years of experience as a BA with the working knowledge of Dynamics 365 CRM and portal applications.3-5+ years of hands-on experience in translating stakeholders needs into user stories, acceptance criteria, and requirements.3-5+ years of experience working as a liaison between the IT department and business units.3-5+ years of experience in defining project objectives, scope, and success criteria.Experience working in an Agile environment. Advanced degree or industry specific certification may be substituted for 1 year of experience. Physical DemandsMinimalAbility to work outside normal business hours, as needed TravelAs necessary to events, meetings, businesses, etc. Certificates and Licenses RequiredLicense: Staff are required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essentials duties of the position. Note The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job description. Conversely, all duties performed on the job may not be listed. This job description is intended to convey information essential to understanding the scope, general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Your employment at NJEDA is voluntary and subject to termination by you or NJEDA at will, with or without cause, or with or without notice, at any time. Nothing in this job description shall be interpreted to conflict, eliminate or modify the employment-at-will status of NJEDA employees. This position is considered exempt and is excluded from minimum wage, overtime regulations, and other rights and protections afforded nonexempt workers under the FLSA. NJEDA reserves the right to amend/revise this job description as necessary to meet current and changing business needs. Equal Opportunity EmployerNJ SAME Program Position RequirementsForeign degrees/transcripts must be evaluated by a reputable evaluation service at your own expense and must be submitted prior to a start date. If this cannot be provided within 21 days of an offer the offer will be rescinded.Must comply with the “New Jersey First Act” which requires employees hired after September 1, 2011, to reside in New Jersey. Non-New Jersey resident employees must relocate to New Jersey within one year of their date of hire and provide proof of residency to Human Resources.Must complete an Outside Activity Questionnaire (disclosure of outside office or employment) on an annual basis. Must review the required NJ State Ethics Guidelines found on the state website. #LI-KH1PI239904785

Cyber Security Risk AnalystCollege Board - Risk ManagementLocation This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type: This is a full-time positionAbout the TeamThe Information Security Governance Risk and Compliance (ISGRC) team at the College Board checks and certifies the College Board's Information Security Programs. Our mission is to provide our stakeholders with meaningful insights that continuously improve the risk posture across the organization.ISGRC partners work with business leads to perform necessary security reviews of policies, systems, contracts, and vendors to better understand and manage risk. The team also manages security policies, security awareness training, and industry-recognized certifications (ISO 27001, SOC2 and PCI-DSS).About the OpportunityAs a Security Risk Analyst, you will have the critical role of being responsible for evaluating and managing exceptions to IT security policies, for managing the Organization's Risk and Control Issues Register (Risk Register), and for developing reports and metrics.Your strong technical communication and negotiation skills will help you build relationships and collaborate with diverse stakeholders and reduce risk to the organization and ensure compliance.Under the direction of management, you will manage the Risk Register and perform security policy exceptions to help the College Board understand its critical risks.In this role you will:Manage the Risk Register (20%)Leads the management of the issues and risks and quickly escalates any untimely completion of audit actions.Works independently to communicate risks and works with others to problem-solve risks to tolerance levels based on data and evidence.Maintains data quality of Risk Register and executes any required data clean-up exercises.Understands College Board work to be able to drive Risk or Control Owners to ensure consistent application of policies and standards.Raises awareness about Risk & Control Issues, Policy exceptions, and available risk reduction options.Fosters a culture of risk awareness and compliance within the technology department and across the organization.Manage Policy Exceptions (65%)Independently analyzes policy exception submissions and provide risk assessment reports for critical service lines, applications, and infrastructure hosted on-prem and in the cloud.Evaluates and manage exceptions to IT security policies.Manages materials for the Exception Review Board and present exception information to executive leadership and senior team members.Maintains an up-to-date knowledge and understanding of IT security policies and principles.Maintains a customer-focused attitude in all interactions with customers and colleagues.Manage Metrics and Reporting (15%)Provides weekly and monthly reporting for the Risk Register and policy exceptions.Produces trending metrics and escalate exceptions.Performs other duties as assigned.About You5-7 years of experience managing or supporting IT Security Risk and Control Risk Register and processing policy exceptions.Strong understanding of risk management techniques such as: risk identification, risk scoring, risk mitigation, and risk tracking.The proven ability to lead conversations balancing risk and multiple business needs that result in positive outcomes with multiple stakeholders.The capacity to assess risk information and make risk recommendations independently.Strong organization and prioritization skills and the proven ability to manage multiple tasks simultaneously, both independently and as a member of the team.7-10 years of experience in information security; governance, risk, and compliance; and/or information technology projects.Excellent verbal and written communication skills.Experience with governance, risk, and compliance tools (e.g., RSAM, RSA Archer) preferred.Experience with information security and privacy frameworks such as ISO 27001, COBIT, NIST-CSF, NIST 800-53, GDPR etc.Current Information Security Certification (e.g., CISSP, CRISC, CISM, CISA, or related security certification) preferred or the ability to attain one within 6 months of hire.Bachelor's degree in computer science, cybersecurity, engineering, IT management or four years equivalent IT and security industry experience.For remote positions, ability to travel 4 times a year to our Reston, VA office.Authorization to work for any employer in the USAAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $72000 to $120000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-Remote#LI-MD1