Front Desk Salary in Texas, USA

Hilton Anatole is looking for FULL TIME Front Desk Agents to join their team! The role is currently starting at $16.00 per hourplus upsell commission.Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace,in-room dining and a seasonal water park. The ideal candidate has full availability for the AM and PM shifts, a minimum of 1 year in customer service, and a great personality for the front desk!For more information on the property, please visit: Hilton Anatole Hotel in Dallas TX Hilton Anatole (@hiltonanatole) • Instagram Here are some perks you can enjoy when joining our team: Access to your pay when you need it through DailyPay Career Growth & Development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Group Recognition and rewards programs And so much more What will I be doing?As front desk agent, you will greetand registerguests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Anatole is looking for PART TIME Front Desk Agents to join their team! The role is currently starting at $16.00 per hourplus upsell commission.Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace,in-room dining and a seasonal water park. The ideal candidate has full availability for the AM and PM shifts, a minimum of 1 year in customer service, and a great personality for the front desk!For more information on the property, please visit: Hilton Anatole Hotel in Dallas TX Hilton Anatole (@hiltonanatole) • Instagram Apply in minutes, right from your phone! What are you waiting for? Apply now to join one ofFortune's Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities forgrowth with Hilton's continuously growing company!Here are some perks you can enjoy when joining our team: Access to your pay when you need it through DailyPay Career Growth & Development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Group Recognition and rewards programs And so much more What will I be doing?As front desk agent, you will greetand registerguests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Anatole is looking for FULL-TIME Overnight Front Desk Agents to join their team!The role is currently starting at $16.00 per hourplus upsell commission.Spanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace, in-room dining and a seasonal water park. For more information on the property, please visit: Hilton Anatole Hotel in Dallas TX Hilton Anatole (@hiltonanatole) • Instagram Apply in minutes, right from your phone! What are you waiting for? Apply now to join one ofFortune's Top 3 Best Companies to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities forgrowth with Hilton's continuously growing company!Here are some perks you can enjoy when joining our team: Access to your pay when you need it through DailyPay Career Growth & Development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Group Recognition and rewards programs And so much more What will I be doing?During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in the hotel. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs. Promotes and administers Marketing Programs for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Property DescriptionLe Meridien Houston Downtown presents an exciting opportunity for job applicants seeking a dynamic and upscale hospitality career. Located in the heart of downtown Houston, our luxury hotel offers a unique blend of contemporary design, exceptional amenities, and renowned guest service. As a team member, you will have the chance to work in a fast-paced and vibrant environment, providing personalized service to our esteemed guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Le Meridien Houston Downtown is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating memorable experiences for our discerning guests. Apply now and take the next step in your hospitality journey with Le Meridien Houston Downtown! OverviewAre you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.Responsibilities:Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.Provide information about hotel facilities, services, and local attractions.Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.Process guest payments and maintain accurate records.Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.Maintain the cleanliness and organization of the front desk area.Assist in administrative tasks, such as answering phone calls and handling reservations.Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!QualificationsHigh school diploma or equivalentPrior cash handling experience necessaryExceptional communication skills Very good computer skillsAbility to work flexible hours including weekends and holidaysStrong problem-solving skillsAbility to multitask and work in a fast-paced environmentExperience in customer service is preferredKnowledge of hotel or resort operations is a plusBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

The Aspenwood Company has opportunities for a part time Concierge/Front Desk associate at our Village of River Oaks location an Independent Living, Assisted Living, and Memory Care senior community. Part Time:. Saturday & Sunday 4:00 p.m. - 12:00 a.m. & 7:00 a.m. - 3:00 p.m. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guest and employees. The concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests. Must desire to work with seniors and have a tolerance for behaviors associated with dementia and other aging processes. EOE/M/F/D/V

Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.Responsible for the supervision of the security of cash, credit card transactions, and guest information.Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Regularly sell hotel rooms through direct client contact.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.Two years of previous hotel experience required.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Experience with Microsoft Office and Opera systems required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range . Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.Responsible for the supervision of the security of cash, credit card transactions, and guest information.Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Regularly sell hotel rooms through direct client contact.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.Two years of previous hotel experience required.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Experience with Microsoft Office and Opera systems required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

As our Front Desk Sales Person, you'll be the friendly face and the first point of contact for our awesome riders. Your main responsibilities will include:Greeting and welcoming riders with a smile.Assisting with class check-ins and providing excellent customer service.Promoting our studio's membership plans and class packages.Handling inquiries, phone calls, and emails promptly and professionally.Maintaining a clean and organized front desk area.Supporting the studio's marketing initiatives and promotions.Requirements:Passion for fitness and indoor cycling.Outstanding interpersonal and communication skills.Strong sales and customer service experience.Ability to multitask and stay organized in a fast-paced environment.Familiarity with social media platforms (Instagram, Facebook, etc.).Availability to work flexible hours.If you're a motivated team player with a positive attitude and a love for helping others, we want to hear from you! Join our studio and be a part of a supportive and energetic fitness community.To apply, please send your resume and a brief introduction to [email protected] free to share any relevant experience or why you believe you'd be a great fit for our team. We're excited to meet you!

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world's leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.Job DescriptionResponsible for providing superior customer service to visitors and employees of Informa Markets. The Front Office Administrative Assistant will be the first point of contact for all visitors providing top notch service to our callers and visitors by greeting and assisting them in a positive, helpful, professional manner and will route customer calls and requests to the appropriate department or person in a timely manner.Candidate must have a "can-do" attitude, be willing to learn and bring an open-minded approach to a variety of projects and ideas. The Administrative Assistant supports the Irving location which consists of I&C and Central Operations Employees.Manage incoming phone calls and redirect efficiently and effectively.Greet visitors in a professional manner and notify the appropriate person or department upon arrival.Issue and maintain logs of visitor badges used.Provide administrative support to Executive including, but not limited to, travel, expense reports, transportation.Receive, sort and distribute incoming mail and packages.Prepare outgoing mail and packages for pickup for various show teamsAssist in coordinating catering activities for various department heads, update monthly employee birthday and anniversary list and post various internal communication as needed.Provide administrative support to various teams as needed. Including data entry, printing, and other clerical tasksAssist in coordinating employee engagement activities such as First Quarter Celebration, Fall Festival, Summer Fun Day, Monthly Birthday Celebrations etc.Provide access through office doors during business hours and secure front doors when front desk is not attended.Train temporary staff and backup internal staff for front desk relief or fill-in.Primary back-up for facilitiesMonitor inventory of mailroom/breakroom office supplies and refill supplies as needed.Process incoming checks for accounts receivableAdditional Responsibilities:Provide support for special projects and initiatives as assigned.Participate in applicable meetings. If not in attendance, accountable for understanding meeting discussions.Encourage a positive attitude at work and a "can-do" attitude.Operate in a proactive & professional manner.Team player with strong Customer Service oriented attitude.QualificationsEducation and Experience3-5 years experience in an administrative, front desk or customer service role.Proficiency in Microsoft Word, Excel & PowerPoint.Discretion and confidentiality when handling sensitive informationCustomer service orientation and professional demeanor.Position Qualifications:A self-starter with a high degree of entrepreneurial spirit, initiative, and drive.High attention to detail and the ability to multi-task.Organized communicator with excellent interpersonal skills and attention to detail.Proficiency in MS Office required.Additional InformationThe pay range for this position is $21-26 / hour depending on experience.About Informa:Informa is a leading business intelligence, academic publishing, knowledge and events group.We help customers in hundreds of professional, commercial and academic communities connect and learn, and create and provide access to content and intelligence so they can work smarter and make better decisions faster.Why work at Informa:Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritises promotions internally. Our benefits include:Learning and development plan to assist with your career development15 days PTO plus 10national holidays, 4 days for volunteering and a day off for your birthday!Competitive Benefits with 401k matchPaid parental leaveCommuters benefitWork with a high quality of specialist products and serviceBright and friendly staff who are all "expert's experts" and additional training and development for helping you achieve your career aspirationEmployee Stock Purchase Program- become a shareholderRegular social events and networking opportunitiesWe know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.All your information will be kept confidential according to EEO guidelines.This post will expire on 05/13/2024

JOB BRIEF Front-End Managers are responsible for the overall operation of a store's front-end, including the parking lot, entrance, lobby areas (lotto, vendor areas, check-out, courtesy booth front, etc.), and supervising the staff assigned to these areas (parking lot attendants, sackers, checkers, restock clerks, maintenance). Primary responsibility is to ensure that high standards of customer service are maintained by front-end personnel.PRIMARY JOB DUTIES - Oversee the front-end during open hours; shift front-end resources to areas in need of customer service (i.e., move sackers from lane to lane; send help to the Lotto counter); direct customers to available resources to provide excellent service. - Observe interactions with customers and step in to facilitate customer service as needed (approving exceptions, overriding system errors, ensuring fast price checks, handling returns, resolving customer inquiries and complaints, etc.). Resolve customer complaints to the full satisfaction of the customer. - On a rotating basis with other front-end managers, responsible for opening, crunch, closing, and overnight shifts, including ensuring sufficient staff in each of the front-end areas; will be responsible for ensuring that supplies and equipment for customer service are ready and in place, that front-end areas are well-organized, clean, and safe for customer traffic, and that core processes are in place and staff is accomplishing desired outcomes in an efficient manner. - Observe the department for conditions that cause shrink (restock items, overuse of bags, items left under shopping basket, discounting, sliding, etc.) and take action to correct, including reporting conditions and situations to Loss Prevention and/or the Store Manager when appropriate. - Make regular inspections of the front-end of the store to ensure front-end staff is maintaining company standards as outlined on the Front-End Checklist. - When in charge of the store or as directed by Store Manager, monitor conditions in the store and assist department managers in taking remedial action when necessary to ensure company standards for cleanliness, presentation, and service are achieved. - Enforce all company policies and procedures as they relate to front-end operation. Ensure that efficiency procedures are being followed consistently; review checklists, coach, and enforce adherence to established processes. - Schedule and supervise special store activities such as store tours, club parties, sidewalk sales, holiday promotions, etc. - Monitor the parking lot periodically to ensure parking lot attendants are collecting baskets regularly, maintaining parking lot conditions, and ensuring that there are baskets available for customers at the entrances. - Maintain and coordinate a regular cleaning and housekeeping program for the front-end area and direct front-end employees in following the program. Direct maintenance staff in keeping front-end areas clean and free of trash and spills. - Interview candidates for front-end positions and assess candidates against Fiesta's standards for customer service; hire and/or recommend candidates for hire into front-end positions. - Coordinate and ensure that selected candidates are smoothly processed through the initial hiring process, including attendance in orientation, and viewing of safety videos before beginning job training. - Schedule, conduct or direct, and monitor training as designed for each position - Input new team members into the scheduling system. On a weekly basis, using the front-end labor scheduling system, prepare a front-end schedule that will ensure maximum customer service, while taking into consideration the labor budget, and reasonable scheduling needs of the front-end staff; review schedule with other managers, make final adjustments, and post for staff. - Monitor front-end schedule and personnel continuously during store's open hours; note arrivals of team members; make adjustments when team members fail to report; monitor customer flow and adjust assignments to maintain high levels of customer service and minimize unproductive expenditure of time; manage staff transitions (on/off duty, breaks). - Monitor the labor budget and make necessary adjustments so as to meet budget expectations. - Instruct checkers to prepare cash pick-ups in order to maintain proper levels of cash in checkers' trays; ensure the security of cash pick-ups by efficiently collecting the pick-ups, properly transferring the cash out of checkers' trays; turning over cash pick-ups to the booth without distraction. - Assign supplemental duties to checkers as required (clean front-end shelves, refill bags, refill each check-out drawer with extra supplies, resupply weekly ads, collect and return hand baskets to front door area, etc.). - Ensure that checkers and sackers and others involved in price checks follow proper steps to identify and record bad scan information for Scan Coordinator to research and resolve; follows up with Scan Coordinator on pricing problems identified by checkers; when pricing problems occur with perishable products, instruct booth staff to immediately make corrections in system so that product can be returned to refrigeration. - Evaluate performance of staff periodically (by means of observation and feedback from other managers and customers) for personnel actions such as retention, promotion, pay increase, transfer, reward or dismissal of employees. Work to develop a friendly atmosphere and good morale in the department; give feedback (positive or negative) and recognition to employees on a regular basis. - Discuss with Store Manager any personnel situations or policy violations that may have an adverse effect on department operating performance or any situations that may require disciplinary action; initiate disciplinary action or make recommendations as to appropriate disciplinary action according to Fiesta's disciplinary policies. - Conduct periodic checker audits for overages and shortages. Administer monthly checker tests to keep checkers current on policies, procedures, and products. - Secure and maintain the manager's cash tray; make change for checkers; balance the tray. - Ensure that all policies and procedures designed to protect the company's assets are followed at all times; communicate policies and expectations to employees; observe employee actions for compliance; take action as necessary to correct behavior. - Maintain strict adherence to security procedures, including key control, password security, etc.; ensure that checkers and others with password security do not share passwords or use others' passwords to perform system operations that are above their own security level. Keep the Store Manager and/or key staff members informed of any unusual or unauthorized activity in and around the store. - Assign responsibility for ordering front-end supplies (register paper, ribbon, etc.) and monitor to ensure proper levels and proper control. - Facilitate product transfers between departments or between stores from time to time. - Maintain a current Food Certification (recommended) and a current TABC. license (required). - Direct the preparation of the front-end for quarterly inventory and monitor preparations in other departments, assisting when necessary. - Actively participate in weekly department managers' meeting. - Maintain familiarity with all local, state, and federal laws and ensure compliance among checkers (liquor and tobacco sales, WIC sales, etc.) Secondary Job Duties: - Knowledge of the front end computer systems to troubleshoot and resolve problems. - Follow through on all new programs and policies and stay current with changes in policies and procedures. - Ensure that associates understand company policies and procedures throughout the department and set an example which exhibits these policies. - Work with front end associates to correct areas of performance that need attention; identify problems and make recommendations to the store manager as appropriate. - Present favorable impression in dress, personal hygiene, and a business attitude and professional image at all times. - Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. - Other duties as assigned by management.QUALIFICATIONS - Must be 21 years of age. - High school diploma or GED, some college preferred. - Three to five years' experience in a retail environment. - Excellent customer service skills required; ability to make decisions and provide direction.COMPETENCIES Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: - Never-sitting. - Occasionally-Carrying up to 50 lbs., pushing up to 250 lbs., lifting up to 50 lbs., pulling up to 250 lbs., climbing up to 8 foot height, kneeling, crouching, crawling, reaching waist/overhead level, and smelling. - Frequently-Bending, balancing, stooping, and manual dexterity. - Continuously-standing on tile/concrete, walking on tile/concrete, talking, seeing, and hearing. Safety Risk Factors: - Occasionally-Loud noise, slippery floor surface, hazardous equipment, contact with sharp objects, contact with skin irritants, toxic exposure(see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions. - Frequently-Twisting of back and neck and cluttered floor surface. Other: - Varied, irregular schedules. - Working environment is inside.